Nexus 6 not receiving calls - Nexus 6 Q&A, Help & Troubleshooting

Hello guys its been a while since I've been on probably since the t mobile wing haha but i need some help. i have a nexus 6 on t mobile and i am having issues. Im on 5.1.1 and build lyz28e. I am not receiving calls and my texts are delayed.i do not get a missed call notification. I do not know any one calls until they tell me they tried to call earlier or yesterday. I got a new sim card and got a replacement phone and tmobile's customer services hasn't really helped me. I thought with wifi calling it would help but I don't think it has. Its not happening all the time but enough where its affecting my everyday life by missing calls from clients .

davidsalinas said:
Hello guys its been a while since I've been on probably since the t mobile wing haha but i need some help. i have a nexus 6 on t mobile and i am having issues. Im on 5.1.1 and build lyz28e. I am not receiving calls and my texts are delayed.i do not get a missed call notification. I do not know any one calls until they tell me they tried to call earlier or yesterday. I got a new sim card and got a replacement phone and tmobile's customer services hasn't really helped me. I thought with wifi calling it would help but I don't think it has. Its not happening all the time but enough where its affecting my everyday life by missing calls from clients .
Click to expand...
Click to collapse
This appears to be a chronic issue on Tmobile. There are a number of threads on this. Here's one of the most "popular" > http://forum.xda-developers.com/nexus-6/help/signal-signal-t2959050

are you using a correct apn? if anything is qrong in your apn, you wont receive calls or texts, so id check to make sure its right.

Related

Cannot receive calls on z3c

I cannot receive calls on my z3 compact. I can make calls, I have lte, my sms works but when people call me it rings twice and goes straight to voicemail.
Please help, it's really inconvenient.
I put my iPhone 5s SIM card in it...is that the issue?
Sent from my iPad using Tapatalk
I suggest you check call forwarding status
Sent from my Xperia V using XDA Free mobile app
neofral said:
I suggest you check call forwarding status
Sent from my Xperia V using XDA Free mobile app
Click to expand...
Click to collapse
But sometimes it does work...usually right after I made a call
Also right after I reset the phone
Sent from my iPad using Tapatalk
Anything?
Phone receives calls while im on it.
Once I leave it idle for a couple minutes, texts will come in but if someone calls it goes straight to voicemail
I have S5 imei on it
Is that the issue, I put the Sony IMEI but I was not getting lte speeds.
Dont know what to do
barcagp said:
Anything?
Phone receives calls while im on it.
Once I leave it idle for a couple minutes, texts will come in but if someone calls it goes straight to voicemail
I have S5 imei on it
Is that the issue, I put the Sony IMEI but I was not getting lte speeds.
Dont know what to do
Click to expand...
Click to collapse
I don't have any advice except that I'm pretty sure it's NOT the IMEI that's the issue.
Sent from my D5803
got the exact same problem
Phone seems fine for a few hours after a reset so have resorted to resetting it a few times a day now. The only other commonality was that this number was used in an iphone 4s previously and i am wondering if there are any iphone specific carrier settings which could be causing this.
Will try buying another carrier's prepaid sim to see if that would solve the problem.
Meanwhile if any of you gentlemen find a solution I'm all ears.
same issue here. check this thread
http://forum.xda-developers.com/z3-...t-messages-t2912242/post56313668#post56313668

Text messages coming in extremely late

Anyone else experiencing this problem? Quite annoying to be honest. I already had the problem with the shaky phone calls and GPS. Now this crap is really starting to push my nerves.
Ummm wanna try but giving us info we can use like ROM location wificalling and so on. Or I can say revert back to stock and try again
BAD ASS NOTE 4
Are you using any texting apps? I had this problem with go SMS.
I'm stock, located in Miami and WiFi calling is off. VoLTE is also off
pierrekid said:
I'm stock, located in Miami and WiFi calling is off. VoLTE is also off
Click to expand...
Click to collapse
Hit up TMOBILE and tell them your issue. They will reset you on network. Then they will teat it with you. Might be bad Sim.
BAD ASS NOTE 4
I am having the same issue as the OP. Im in Tampa, stock, non rooted ROM and not using any 3rd party text apps.
Sound like TMOBILE having issues. Give them a call
BAD ASS NOTE 4
i had this sort of issue but with outgoing messages taking anywhere from 10-15 minutes to send. i was initially blaming tmobile as all my other phones on the other 3 carriers had no problem texting each other. we swapped out sims and tried everything to get this fixed but eventually came to the conclusion it was the phone. got a new phone and everything works fine.
Sorry to hear about your issue, I am on T-mobile in Texas, and have no issues with the exception of spotty LTE coverage, but that's a known issue in my area. SMS delivery is fine. I am using the stock messaging app, which I actually have gotten to like OVER Go SMS. (I used GoSMS on my S3 exclusively, but the default touchwiz app is pretty nice)
Just got an exchange. They said it was a defective unit. Guy at the desk said if you are having gps/ call/ text message problems it's a defective unit. Apparently it's a common issue. Changing VOlte is only a bandaid
i had this same issue.. i ended up with a brand new replacement but today its been 5 messages that came in hours late... so now i feel its something other than phone.. rom possibily but im not sure.. network is fine and im registered and reregistered again through tmobile..
ezsoulja said:
i had this same issue.. i ended up with a brand new replacement but today its been 5 messages that came in hours late... so now i feel its something other than phone.. rom possibily but im not sure.. network is fine and im registered and reregistered again through tmobile..
Click to expand...
Click to collapse
What rom
BAD ASS NOTE 4

[Q] WiFi Calling - missing calls

Howdy,
I am having a puzzling issue:
WiFi calling is on, I can place calls - no problem. Every day I however am missing incoming calls - the call goes directly to voice mail.
Text messages are coming in from the same number a few seconds later telling me that my wife called and the call went to voice mail
Power cycling the phone or making an outgoing call seems to fix the problem.
It seems to me the trigger for it is when I leave my home and come back. The WiFi calling icon comes up - so it looks like it has registered ...
The same SIM in my "old" Note 2 ... I don't have any issues - no missed calls.
Hardware (phone) has been exchanged, numerous calls to t-mobile with the usual factory reset ... reset phone registration etc.
My internet connection is a directed WiFi ( WISP, I am the owner of the network). I usually have around 40/20 MBit - that should do, IMHO. The slowest ping to google I have seen was 40ms - most the time we are less than 10ms
Any hints are highly welcome ( I am ready to return the phone so frustrated I am ... )
Thanks
Oskar
Well what I have seen is if you stay stock you ended good. Rooting and flashing ROM has giving my phones headaches. I think issues are with TMOBILE handling your phone call switch over. Been on phone with them and have been thru 2 phones and 1 on the way. They don't wanna admit they messed up . so it gonna be a wait till update comes out.
BAD ASS NOTE 4 + BAD ASS GEAR S
It's a shot in the dark but you might want to try a new SIM card. I was also using a SIM from my Note 2 and was having problems. New SIM seemed to fix it for me. I am rooted as well.
BACARDILIMON said:
Well what I have seen is if you stay stock you ended good. Rooting and flashing ROM has giving my phones headaches. I think issues are with TMOBILE handling your phone call switch over. Been on phone with them and have been thru 2 phones and 1 on the way. They don't wanna admit they messed up . so it gonna be a wait till update comes out.
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.
btort1 said:
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.
Click to expand...
Click to collapse
I have had volte off from day 1. This started happening when they enabled the handoff feature from cell tower call to WiFi calling. It sucks. I want it back the old way.
BAD ASS NOTE 4 + BAD ASS GEAR S
btort1 said:
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.
Click to expand...
Click to collapse
Randomly happens to me, too. I cannot identify the root cause. ?
RiverCity.45 said:
Randomly happens to me, too. I cannot identify the root cause. ?
Click to expand...
Click to collapse
so, in the moment the conclusion seems to be .. it is either on the t-mo network side or the OS.
One more bit: I am using insteon and Mobilinc Pro for light control. That app works perfect on the note 2, on the note 4 button clicks seems not to work - or at least different.
So I wonder whether it might be possible to flash a note 4 rom to a note2 - just for testing purpose
Oskar
Problem on Note 4. It's being tracked and updates will be coming soon. Don't ask how I know
Sent from my SM-N910T using XDA Free mobile app
cor4twenty said:
Problem on Note 4. It's being tracked and updates will be coming soon. Don't ask how I know
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I cannot resist . I do ask
In case there is any butt I can help kick ... let me know
oskaratk said:
I cannot resist . I do ask
In case there is any butt I can help kick ... let me know
Click to expand...
Click to collapse
Like stated it is a network issue and it easier for them to fix it by an update then actually have their engineers fix it now they will by march when 5.0 update comes out
BAD ASS NOTE 4 + BAD ASS GEAR S
BACARDILIMON said:
Like stated it is a network issue and it easier for them to fix it by an update then actually have their engineers fix it now they will by march when 5.0 update comes out
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
thanks.
I am just afraid as it goes with software on any kind. An ETA of some month ... but nobody mentions the year
Thanks anyways
Oskar
any idea whether the current lollipop leak might do ?
What leak?
Milly7 said:
What leak?
Click to expand...
Click to collapse
there is a current t-mobile Lollipop leak ... ask google. Not sure whether I should post a direct link t a leak
oskaratk said:
there is a current t-mobile Lollipop leak ... ask google. Not sure whether I should post a direct link t a leak
Click to expand...
Click to collapse
Check your PM.
I'm glad to see this thread and will be following it. I'm on a T-Mobile Note 3 and am seeing the same thing with missed calls and also repeating and delayed texts. Just today I left my Wifi and got an important text message from about 15 hours ago! I also can't download MMS, but am not sure if it is related yet.
well,
updated to Lolipop and several calls to t-mo tech support and trouble tickets:
I still am missing incoming calls.
When I know a call is coming and I toggle WiFi on the phone on and off ... then the call comes thru
Absolutely frustrating
oskaratk said:
well,
updated to Lolipop and several calls to t-mo tech support and trouble tickets:
I still am missing incoming calls.
When I know a call is coming and I toggle WiFi on the phone on and off ... then the call comes thru
Absolutely frustrating
Click to expand...
Click to collapse
Start over with screenshots and use a screen record app and show us exactly what you mean. Also what router and model you are using
BAD ASS NOTE 4
Yep this happens to me constantly. Family says "I've been trying to get a hold of you all day" and I'm just replying well it didn't ring so I dunno. And that's on different ROM's.
this is a much acknowledged issue with the LP update, many threads are filled with complaints of it but it doesn't affect everyone so its hard to say the cause. My phone works fine but others' don't so idk

[Q] Dropped Calls

In the last few days I've had at least one dropped call per day on my S6. It doesn't make any difference if my recipient is on a cellphone or landline nor does it matter if I'm in the car on bluetooth or using the handset elsewhere. I did some searches and found others having the same problem, not so much with AT&T (mine) as opposed to Verizon and T-Mobile. Some say a factory reset cured the problem, but I hate to do it unless I have to. Just curious how others on AT&T are faring. My previous S4 never dropped any calls nor did my HTC M7 so I'm thinking it's not a network issue, but something in the phone itself.
I've never had a dropped call in the month I've had the device. I had my chubby cheek hang up on my mom once last week, but that's as close as it gets. My area gets pretty good coverage for att and tmobile though. I've yet to drop a call since joining at&t
My Black Galaxy S6 Edge 64gb module was dropping calls like crazy, and was still within my exchange period so I switched it out. Haven't had any dropped calls since.
Call and connection quality have been stellar for me. Only dropped calls I've had are when going through known dead spots.
Looks like the factory reset fixed it for me so all is good now.
rmc69 said:
Looks like the factory reset fixed it for me so all is good now.
Click to expand...
Click to collapse
Have you had any dropped calls since your last post here? I'm having dropped calls often. I don't think a factory reset will help me because I wiped all data before flashing the rom I'm running. I may try a factory reset from within the settings menu if you haven't had any dropped calls since the 15th.
I've only had a couple dropped calls since then, but my problem now is that sometimes the other caller can't hear me, specially when I'm driving and on bluetooth through the car audio. It can't be the other caller because they were on a stationary, land-line phone. I checked out my mic by making a voice recording so the mic is fine. I just tried unchecking "Enable HD LTE Services" and I'll see what that does and report back. If it were not for the very nice camera, the annoyance of the dropped and muted calls plus the bad battery life would be enough to make me switch this phone. It's got to be a device-specific bug. My HTC M9 is running Android 5.0.2 and is rock solid and never dropped a call. Same with my LG G3. I would send in my S6 for repair, but I'm not sure what they would do. Not only would I get a refurb back, but it might do the same thing. If you've been following the threads, you might have seen that Sprint had to push a special update for it's S6 customers to fix dropped calls. Verizon customers are also having it bad (I'm on AT&T). It can't be all network issues though as like I said, my other devices including an LG G3 have never dropped a call.
Thanks for the response rmc69. I did uncheck the HD lte and it did not help me at all. Let me know if you have a different result. Thank you
The Sprint S6 and S6 Edge have the same problem. I have to turn off the LTE radio all together to have a usable phone. I couldn't send/receive text, I had dropped calls and a very poor signal. Once I turned the LTE radio off, all those problems went away. I realize this is not a fix but it's a workable bandaid for those that are having problems. Good luck to you guys.
Turning off lte did not work for me.
Robert, how did you turn off LTE? By going into the testing mode and changing it from there? Or were you simply referring to unchecking Enhanced LTE Services?
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/samsung-galaxy-s6/518691-any-way-turn-off-lte-data-galaxy-s6-t-version.html
rmc69 said:
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/sa...ay-turn-off-lte-data-galaxy-s6-t-version.html
Click to expand...
Click to collapse
I tried that, it did not work for me.
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
rmc69 said:
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
Yeah that is what I'm afraid of. Every time I go to the at&t store it's a big hassle. Hopefully an update will fix our problems.
@rmc69, is your phone rooted and running a custom rom?
No; pure stock. It's also a 64 GB model. I'm wondering if there is a difference that could affect reception, i.e., is the antenna placement exactly the same. I changed my band to GSM Auto last night removing LTE and so far, I haven't had any dropped calls, but it's too early to tell. The biggest problem I'm having is that sometimes callers cannot hear me, especially in the car using bluetooth.
I am rooted running DennisRom. Yesterday I did a factory reset via the stock recovery and made 4 calls and did not have 1 drop. I'll see how it goes for a few days and report back.
Great! That's encouraging.
Bad news, I just called my wife and the call dropped before she could answer her phone. I think I may give up and get a different phone. I'm loosing hope.

Not receiving calls (SM-N950F) on T-Mobile

I bought this Note 8 (SM-N950F) in Amazon.
Sometimes when people call me I dont receive the calls nor notifications...they go directly to voicemail.
I'm in US using the same T-Mobile SIM that I've used with my two previous phones (they worked perfectly).
I'm aware that this is not a US model but I'm able to make calls and receive many calls, I can use 4G too with no conectivity issue.
But sometimes I dont receive calls and that worries me because that'd be a big deal in case of an emergency :/
I've searched on the web but have found no solutions. I will really appreciate your help guys
el4nimal said:
I bought this Note 8 (SM-N950F) in Amazon.
Sometimes when people call me I dont receive the calls nor notifications...they go directly to voicemail.
I'm in US using the same T-Mobile SIM that I've used with my two previous phones (they worked perfectly).
I'm aware that this is not a US model but I'm able to make calls and receive many calls, I can use 4G too with no conectivity issue.
But sometimes I dont receive calls and that worries me because that'd be a big deal in case of an emergency :/
I've searched on the web but have found no solutions. I will really appreciate your help guys
Click to expand...
Click to collapse
Same thing happens to me i have the Duos Taiwan version using Tmobile
recepo1 said:
Same thing happens to me i have the Duos Taiwan version using Tmobile
Click to expand...
Click to collapse
Have you found a solution?
It happens with SMS too, I can send but sometimes I can't receive them.
I spoke with T-Mobile, tech support...they did something to the SIM, I hope it works now
el4nimal said:
Have you found a solution?
It happens with SMS too, I can send but sometimes I can't receive them.
I spoke with T-Mobile, tech support...they did something to the SIM, I hope it works now
Click to expand...
Click to collapse
Nope no solution let me know how it works what did you tell Tmobile? I will call and try as well
recepo1 said:
Nope no solution let me know how it works what did you tell Tmobile? I will call and try as well
Click to expand...
Click to collapse
I explained them the problem I just posted, I think they refreshed the SIM.
Now it's worse, I cant even make calls or received...not even to the voicemail
el4nimal said:
I explained them the problem I just posted, I think they refreshed the SIM.
Now it's worse, I cant even make calls or received...not even to the voicemail
Click to expand...
Click to collapse
Wow i dont know if its certain apn settings for Tmobile that needs to be changed.
recepo1 said:
Wow i dont know if its certain apn settings for Tmobile that needs to be changed.
Click to expand...
Click to collapse
You can just search "tmobile apn setting for [your phone]" on google and it should appear. I found mine and I did it but still cant make or receive any calls. I think they messed up my SIM, Im trying to figure out how can i contact them cause i cant even call them.
I will keep you updated with any solution or idea
recepo1 said:
Wow i dont know if its certain apn settings for Tmobile that needs to be changed.
Click to expand...
Click to collapse
I still have the same problem. Have you found something?
I'm able to make calls any time, and receives calls sometimes...but I recently noticed that when I'm not receiving calls, I just make a call and instantly I'm able to receive calls...so, I'm pretty sure it has to do with the phone app going to sleep.
el4nimal said:
I still have the same problem. Have you found something?
I'm able to make calls any time, and receives calls sometimes...but I recently noticed that when I'm not receiving calls, I just make a call and instantly I'm able to receive calls...so, I'm pretty sure it has to do with the phone app going to sleep.
Click to expand...
Click to collapse
No i still am not receiving calls at times where a voicemail just pops up with my phone never ringing. Talked to a friend he is experiencing the same issues. Im going to Tmobile to see if a new sim card will help
recepo1 said:
No i still am not receiving calls at times where a voicemail just pops up with my phone never ringing. Talked to a friend he is experiencing the same issues. Im going to Tmobile to see if a new sim card will help
Click to expand...
Click to collapse
I went to TMobile and I got a new SIM too....still the same issue. But let me know if it works for you anyways.
Like I said, I'm sure that what's causing the issue, is the "phone" app simply hibernating, but I don't know specifically what's the name.
If anyone here could let me know what's the name of the app that controls the cellular activity, would be great
el4nimal said:
I went to TMobile and I got a new SIM too....still the same issue. But let me know if it works for you anyways.
Like I said, I'm sure that what's causing the issue, is the "phone" app simply hibernating, but I don't know specifically what's the name.
If anyone here could let me know what's the name of the app that controls the cellular activity, would be great
Click to expand...
Click to collapse
Wow thanks for letting me know i will try to look into that toi

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