Related
Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Sounds like a DOA. Really bad luck.
If you send it back you should not pay duty to get it back usually, unless you live in a very tax hungry country! Between US and CAN you would not get duty.
Beside try speaking with cust support, DOA are usually well handled by company and so far HTC seem to be handling repair quite well as per the few post about broken screen I have seen.
Did you try running the phone WITHOUT an SD card ? good luck!
Krypton1984 said:
Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Click to expand...
Click to collapse
If the boots, has never been rooted (boot unlock), no immediate physical damage, and has no signs of liquid damage or tampering (check void sticker).... it's likely just a software issue. Reload original firmware, or load a new firmware... Don't give up, sounds like the phone is still okay.
Was it bnib?
mrbkkt1 said:
Was it bnib?
Click to expand...
Click to collapse
So it seems.
Where are you from, Krypton1984 ?
Looks like some rogue app is loading at boot, causing reset. Possibly corrupt ROM image - but not sure. Might be software, might be hardware. But here's one thing to try:
If you're on a T-Mobile-compatible phone (900/1700/2100), do yourself a favor and flash stock Froyo. No need to root for that. The guide is in the sticky thread. In case of corrupted ROM image it'll do the trick.
I think you should factory reset it. Maybe even download the official 2.1 rom and install it. See if it fixes it.
Try a battery trade in first. Believe it or not, my first N1 seemed dead, and support gave me a swap for a new unit. When the new unit came in, it was still "dead" with the battery that originally shipped with the device. A new battery is what caused my N1 to finally come to life. The batteries that ship with N1's have QC issues, because I was one of many to report a DOA battery in the Google support forums.
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Krypton1984 said:
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Click to expand...
Click to collapse
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
You can also try a full factory reset through the bootloader. Search for the instructions as i do not know them off the top of my head
P00r said:
Between US and CAN you would not get duty.
Click to expand...
Click to collapse
Yeah, North America is all one big happy family. We've got NAFTA and everything now.
OP, I am assuming you've allowed the battery to charge full?
badomen said:
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
Click to expand...
Click to collapse
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
You'll probably need to swap based on what you're saying. I, though, actually think Refurbished devices are just as good or even better than new. Think about it, if you keep getting dust under the screen maybe a refurbished phone will already have the fix? For that scenario it works out.
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
I really think this is a bad RAM issue.
I had this happen to my Nexus (ATT). It was prior to flashing froyo. I tried everything, flashing back to stock (including radio), cyan's latest, Paul's (stock) Froyo (with and without radio). Same result. Seemingly random reboots.
I thought initially that it was a software issue - It would not reboot while in fastboot/Amon's Recovery. But having tried every software combination, I've concluded that it MUST be hardware, unless I'm missing something big.
The phone, for the most part, would be fine as long as I DON'T TOUCH IT. It would stay idle for a long period of time (24hrs+), then I would use it Everything from web browsing to downloading apps to making calls, and it would reboot. It's frustrating because it seems that it's rebooting for no reason except that I'm touching it.
Sent in for a replacement, it arrives today. Hopefully it will not suffer this problem.
After talking with HTC they told me i need to swap the phone.
Because i'm out of america i need to send it to someone in the US amd then they send him the new divice after he sends my old one,
I am not satisfide with google's (first guy I talked with) and HTC because none of whome understand the severity and the hard feeling of getting a BRAND NEW IN BOX paper-weight. nothing about we'll compensate you or nada.
For me it tells me the brand is not strong enough to manage an outer state service and i wouldn't recomend them for countries that they don't cell it for.
If you where born in a HTC GOOGLE compatible country enjoy!
As i'm am probably less lucky and still in 2010 nationality counts
Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Send for warranty is needed I think
Sent from my GT-I9000 using XDA App
Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)
i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.
I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.
I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...
i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.
in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937
Same thing happened to me last night. Maybe a bug with the date?
Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.
I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??
Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .
I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.
robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
Click to expand...
Click to collapse
Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
Click to expand...
Click to collapse
Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.
At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
jason504 said:
At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
Click to expand...
Click to collapse
I am sure you tried factory reset already? I had a few in phones in the past do that. Usually was a bad battery. When did it all start? How old is phone? Any apps you install and it started doing this?
Leaning more towards you will need to ship in for a warranty with Samsung.
Nick216ohio said:
I am sure you tried factory reset already? I had a few in phones in the past do that. Usually was a bad battery. When did it all start? How old is phone? Any apps you install and it started doing this?
Leaning more towards you will need to ship in for a warranty with Samsung.
Click to expand...
Click to collapse
This is my 2nd phone the first one got screwed up with a update. I have had this one for about 4 months and it just started doing it about a month ago. Now it has done it 3 times this week. Once just now and it happens on the charger and off the charger. It has made me late waking up twice. I haven't done a phone restore yet and I haven't installed any new apps.
Sent from my SM-N950U using Tapatalk
jason504 said:
This is my 2nd phone the first one got screwed up with a update. I have had this one for about 4 months and it just started doing it about a month ago. Now it has done it 3 times this week. Once just now and it happens on the charger and off the charger. It has made me late waking up twice. I haven't done a phone restore yet and I haven't installed any new apps.
Click to expand...
Click to collapse
Sorry didn't read right tired ha. Black screen usually sign of bad screen. Got mixed up and thought it was restarting on it's on. If there was no apps that caused it. You didn't mess with any settings? Said your stock.
If none of the solutions others suggest soon don`t work. I'd go for a factory reset last resort. Worst case you will have to ship again to Samsung sadly
Nick216ohio said:
Sorry didn't read right tired ha. Black screen usually sign of bad screen. Got mixed up and thought it was restarting on it's on. If there was no apps that caused it. You didn't mess with any settings? Said your stock.
If none of the solutions others suggest soon don`t work. I'd go for a factory reset last resort. Worst case you will have to ship again to Samsung sadly
Click to expand...
Click to collapse
I see a lot of people having this problem. Not on here but online and it's not just the Note 8 it's the S8 too.
Sent from my SM-N950U using Tapatalk
jason504 said:
I see a lot of people having this problem. Not on here but online and it's not just the Note 8 it's the S8 too.
Click to expand...
Click to collapse
That's concerning. I take it most people with same situation as yours, shipped into sammy? Sucks you gotta go through this bs again maybe.
Just as suggestion, but if you use AOD try turning it off and and see if this fixes the problem.
I had this problem with Ironman ROM and turning off AOD fixed the problem.
How to Fix A Samsung Tablet with Black Screen
jason504 said:
At least once a week I go to use my phone and it will not turn on? I have to hit the power and volume down to reboot the phone. It's getting worse and worse does anyone know why this is happening. I tried to search I didn't see anything. I am on Att and stock.
Click to expand...
Click to collapse
Hi,
If you can't reboot your device to fix black screen problem, you can try FoneLab broken android phone data extraction to fix it.
Download and install the program on your computer, and then connect device to computer.
Then you can scan, select and recover data with a few clicks.
More details from fonelab and the post How to Recover Data from Android Phone That Won't Turn On or How to Fix A Samsung Tablet with Black Screen.
Ok, so here is to explain what happened, so you can have a clue what am I talking about.
I bought Galaxy A71 a month ago (give or take), so out of the box it had Android 10. The phone was working flawlessly. Battery life awesome, pictures from camera great, etc. So, few days ago on March 26, 2021, an update to Android 11 came in. I am a tech nerd, I know about phones, rooting, flashing, etc.
So, I saw that I have around 78-80% of the battery so it was enough to download and install Android 11.
Downloading and installing and optimizing apps after went smooth as silk. I usually soft restarting my device after any software update, so I did that after the installation of Android 11 was entirely finished.
But, this is what happen when I restart my phone the normal way. I press and hold the power button, the dialog of Power off, Reset and Airplane mode came out, tapped twice the reset button and phone went restarting and just.... died. I remember that when I soft restarted my phone, the battery was on 72%. So I tried any trick in the books to turn on my phone again like combinations of pressing buttons, then with USB cable, charger, etc, but nothing was responsive. It's like the phone was clinically dead.
My phone is still under warranty and I will probably end up taking it to the T-mobile store, but the point of this thread is to inform others of the situation like mine and see if someone else had the same problem?
Maybe someone will post a solution what to do in situations like this?
If I find any solution, I will update this post with all the details.
You probably done it.But have you plugged it into A computer to see if the computer can detected it?
Essex_Hal said:
You probably done it.But have you plugged it into A computer to see if the computer can detected it?
Click to expand...
Click to collapse
Yes i did, nothing shows in Device Manager. As I said, I tried every possible trick to wake the phone up, but it was unsuccessful.
I end up taking it to the carrier store cuz it is still under warranty. They told me if they can't fix it, they'll probably give me a new one or to wait for Galaxy A72 To arrive in 2 weeks. We'll see what happens.
BorisMKD said:
Yes i did, nothing shows in Device Manager. As I said, I tried every possible trick to wake the phone up, but it was unsuccessful.
I end up taking it to the carrier store cuz it is still under warranty. They told me if they can't fix it, they'll probably give me a new one or to wait for Galaxy A72 To arrive in 2 weeks. We'll see what happens.
Click to expand...
Click to collapse
Least you still have A warranty to help you.
Good luck with it.Hope you don't lose your data if it's still on the phone.
Essex_Hal said:
Least you still have A warranty to help you.
Good luck with it.Hope you don't lose your data if it's still on the phone.
Click to expand...
Click to collapse
They fix it, it said it was software problem, got stuck on rebooting. I get it today (2 weeks later) and it worked. They managed to turn it on but without a factory reset, every app was there, every picture, video, contacts, call history, etc. I don't know how they did it, but they did. So when I got my phone back I tried to restart it normal way, long press of the power button, then tap Restart and again restart. The phone restart it without a problem. I was happy. Then later that day (2 hours ago when I'm writing this, I notice that always on display when i touch the phone screen will show up but doesn't switch off after 10 seconds (I set it up like that), instead it started to blink in intervals like i was touching the screen continuously. Then I did a deep soft reset. You know, when you press Volume down and Power button at the same time and.... got the same problem again. Phone is non functional, none combination of pressing buttons worked, just like i describe it in the OP. Just for information, I did the same on my previous phone Galaxy A7 2018 and never had this problem. I did it on this phone too, never had a problem. Then I remember it that on both phones when i do that and not having problems were running on Android 10. this phone now update it to Android 11 and that buttons combination is probably bricking the phone. It's just a thing I notice. So I am planning to call the official service that fixed the phone how did they do it, so maybe I can do it myself too. I don't want to wait for another 2 and a half weeks.
I am facing the same issue. And I think my warranty is out. Did you get to ask them how can you turn it on yourself!!
I would really appreciate some help here!
BorisMKD said:
Ok, so here is to explain what happened, so you can have a clue what am I talking about.
I bought Galaxy A71 a month ago (give or take), so out of the box it had Android 10. The phone was working flawlessly. Battery life awesome, pictures from camera great, etc. So, few days ago on March 26, 2021, an update to Android 11 came in. I am a tech nerd, I know about phones, rooting, flashing, etc.
So, I saw that I have around 78-80% of the battery so it was enough to download and install Android 11.
Downloading and installing and optimizing apps after went smooth as silk. I usually soft restarting my device after any software update, so I did that after the installation of Android 11 was entirely finished.
But, this is what happen when I restart my phone the normal way. I press and hold the power button, the dialog of Power off, Reset and Airplane mode came out, tapped twice the reset button and phone went restarting and just.... died. I remember that when I soft restarted my phone, the battery was on 72%. So I tried any trick in the books to turn on my phone again like combinations of pressing buttons, then with USB cable, charger, etc, but nothing was responsive. It's like the phone was clinically dead.
My phone is still under warranty and I will probably end up taking it to the T-mobile store, but the point of this thread is to inform others of the situation like mine and see if someone else had the same problem?
Maybe someone will post a solution what to do in situations like this?
If I find any solution, I will update this post with all the details.
Click to expand...
Click to collapse
have same issue too anyways to fix it?