Hello all,
I'm not literate in tackling troubleshoot issues with my phone, however, after a couple of months now trying to resolve my phone issue I turn to you for help. My XT890 (Razr-i):
is stuck on the Red M logo
A green light flashes when I plug it in to either the main charger or the USB port on my laptop; the M logo displays and the green light turns off
I've tried all the power button plus volume combinations - the phone turns off, vibrates and returns to the default M logo
When connected via USB, the phone is not detected (Not in Device Manager, RSD lite (6.1.4), USBDeview)
I've tried many suggestions in these forums, however, without access to boot menus on the phone via the button combinations or access to the phone via USB, I'm at a loss as to what I can do
I acknowledge I do not provide much technical information. If you can help with any suggestions I'd be delighted to hear from you.
Many thanks.
Been dealing with the same issue once two weeks ago and now again tonight - only difference is that 2 weeks ago I could only get as far as the motorola icon but now make it as far as the intel icon.
Try the buttons again.
Hold down vol down first and keep it pressed until the very end of the procedure, then press and hold the power button till phone reboots.
When you feel the vibration let go of the only the power button.
As soon as the menu appears you can let go of the vol down button.
This has worked for me every time.
No harm to have the phone connected to a charger while doing this as the battery has been draining
When you get into the boot menu leave the phone in that state till the battery is charged enough to reset it
Other threads and people are more knowledgeable about that than me.
Pretty sure my phone or some part of it is starting to fail at this stage - about 2.5 years old now, as It got a factory reset 2 weeks ago
macaodh said:
Hello all,
I'm not literate in tackling troubleshoot issues with my phone, however, after a couple of months now trying to resolve my phone issue I turn to you for help. My XT890 (Razr-i):
is stuck on the Red M logo
A green light flashes when I plug it in to either the main charger or the USB port on my laptop; the M logo displays and the green light turns off
I've tried all the power button plus volume combinations - the phone turns off, vibrates and returns to the default M logo
When connected via USB, the phone is not detected (Not in Device Manager, RSD lite (6.1.4), USBDeview)
I've tried many suggestions in these forums, however, without access to boot menus on the phone via the button combinations or access to the phone via USB, I'm at a loss as to what I can do
I acknowledge I do not provide much technical information. If you can help with any suggestions I'd be delighted to hear from you.
Many thanks.
Click to expand...
Click to collapse
Guys, please note that the RSA works ONLY on win7 or lower.
I've tried a couple times on win8 and win8.1 and it had the same problem as you (no USB recongnition of the device) . I had to learn by myself that it works flawlessly on win7.
This is the thread that i solved my problem when using 4.1.2 (now im having the same problem with KitKat, it got stuck on the Intel logo).
http://forum.xda-developers.com/raz...elp-please-t2881628/post55735194#post55735194
I hope it helps.
Related
Hello All
I did search the forum and still not answer for the stranger reboot loop.
I got a phone call, and answered it. The reception was crappy and hear no voice. I then looked at the phone to see if call had dropped and it was frozed on the incoming call screen. I then pulled the battery and pressed the power button to turn on the phone and It would not power on. After multiple battery pulls and many many power button presses, still nothing. It was like it was out of battery. It was stitting on the home charger before i left the house. Prior to this the phone worked fine. Over the past week or two I had to do a battery pull may be 3 times.
I got to my car and plugged it into the charger and the orange charge led came on, on the front of the device. I then pressed the power button and it vibrate once as normal and then went to the multi-colored nexus "X." he screen went black and then vibrated once again and and was back at the mulit-colored "X." Then the loop starts.
In between the restarts I try to get it to boot into the bootloader by using the "vol down and power" and the "trackball and power button" and the white screen for the boot loader flashed for a milisecond the goes to black. As long as I hold the "vol down" button the while bootloeader or recovery screen flashes every 4-5 sec for a milisecond. As soon as I let go of one of those button, it automatically goes to the full reboot loop.
THis all happens when it is plugged into a power source. As soon as i unplug it, it goes back to the power button not responding. Again it acts as if it has no battery power. But it is in the 90%.
So i am unable to do any other step as in reflashing, and or doing a recovery.
ANY IDEAS any one.
I was running Cyanogen RC3. the latest rom with amon RA 1 7 1, korean radio 5.0.8
It was running perfectly up till today. when it went into its loop.
ANY HELP WOULD BE AWESOME
THanks in advance
DD
Plug it in to the USB, adb reboot recovery, reflash rom. Or even wipe and reflash if needed.
Sounds like it could be hardware the way you have to hold the keys down and you said it wasn't responding to the power button press.
ok thanks, ill give it a try.
here is my only issue. I am not using my original computer Mac. I just sent it out to apple for repair. So i am using my companies computer. I need to set up the AndroidSDK to be able to talk to the nexus. Since the phone will not turn on i can not load the drivers. and ive tried every way and it has not installed and i cant check because it wont stay on. it just goes to the loop. and it wont turn on if its not plugged to a power source.
Any ideas or suggestion.
SOrry I am an noob, so could you please be specific in your instructions.
I as of right now have insalled the Android SDK and i am unable to see the serial number (working on an old dell, running XP sp3) because it wont turn on.
It cant manually install the drivers because I cant turn the phone on to specify the drivers.
and
I using USBDeview, the phone also has to be on to erase all HTC previously installed drivers. i think. but there were none in the usb log...i think becuase they didnt install...agains because it would not power on...:-(
any ideas...please
DD
Also
Sorry excuse me if its a sort of a duhhh question...
even if i am able to load the device bridge, if the phone will not boot can i still flash another rom, or do a recovery. The phone is not getting past the Multi-colored "X" ???
DD
It should still read the commands when it's trying to boot. You don't need to turn the phone on at all to be able to install the ADB drivers, they are independent of each other.
As strange as it started, is a strange as it went.
This morning open the phone to pull the sd and the sim to put it in a throw down phone. I replaced the battery and cover and just hit the power button. The phone does a full boot and it appears to be working properly. the sd card and sim are fine. I the odd thing is i did this multiple times yesterday and last night. I pulled both sim and sd, replaced the battery and tried to boot with the same issues as named above with nothing different.
I left the phone on charge last night and it was charging for close to 8 hours and it was still showing the orange charging light.
So after it booted this morning, and i checked everything. It showed the same amount of charge as yesterday, right before it froze, which was 75%. So that is another strange occurance.
I plan on reflashing the rom and seeing how things go.
I thank you for your assistance and time.
appericate you helping out a clueless noob.
DD
Hi all, I think my problem may be a bit different, Here is how I got myself in this problem.
This morning I connected phone with kies and found out that there is a 2.3.3 gingerbread upgrade available (my phone has been rooted). I decided to upgrade, but when phone showed downloading screen, at that time my damn pc crashed. Now I unplug the cable, rebooted the pc and when on to do the same again, Kies found out that there was problem in past upgrade so it asked to do an emergency upgrade stuff, but now there was a different problem on the phone. All my phone screen displays is 3 images
Phone image, a yellow triangle with exclamation (warning?), and pc image, which to me means its not connecting to pc. On pc, phone is never recognized any more.
I tried to get to dnload on phone using Volume(up or low) + Power + Home for so many times but no success, if I keep holding 3 buttons it just keeps flashing those 3 icons on the screen and that't.
Any help will be appreciated.
pull your battery out. Put it back in.
Hold Volume down+Home button, while holding those 2 also hold the power button. Phone starts. Let us know what happens.
Nothing as I mentioned before I have tried so many variations including the one you mentioned still the same, that it keeps on flashing the 3 icons (phone+warning+pc)
Use the "magical key" : http://forum.xda-developers.com/showthread.php?t=819551
I came across that earlier today, however was hoping to find an easy solution.. Seems like JTAGing it is for this one now.,.,.
Thanks
Hold the power button for a good 10 seconds.
Then try forcing download mode. You may have to hold the 3 button combo for a bit, but don't give up. I've had it take up to a minute before.
Vol down+Home+Power
This is a HARD Bricked phone that first started going berserk after a partial install of a SONY software update. The phone would flash the home screen and continually vibrate. I forced it down with power off. Did not know what I was doing and believe I converted a soft brick to a hard brick. The soft brick at first responded to power button and volume up button to reboot. After that point it became more and more unresponsive to complete death.
It is not recognized by PC (even in the device manager) when plugged into USB port on PC. NO LED or any lights on the phone at all! No red charging LED with charger plugged in, No Sony screen icon, no vibration with power button pushed hard for >10 seconds (with and without pushing up/down volume). The ONLY response I get is an audible windows sound coming from my PC as long as I hold the power and volume up button down.
I have left the phone off a charger for >48 hours and then placed it on the charger for 6-7 hours. Still no red LED while on the phone was on the charger. Reason for me doing this was my reading notes that Sony had a battery error issue that could only be solved by removing the battery or draining it completely. Recharging the battery was suppose to be a fix. A recent poster did this (removed the battery) which is a job and was able to get a red LED but nothing else. There was no reply.
My readings also indicated that there are a number of people with this problem (hard bricked phone) involved with download or install of their software Sony reportedly has a fix to install to correct it. I am a day late and a dollar short.
BTW, the Sony PC companion works up until I connect the phone to the PC and then an error message appears to make sure battery is charged to 80% before proceeding. Ignoring that brings up a troubleshooting screen prompting holding the power button and volume up button for 10 seconds. This is where I get an audible windows connect/disconnect sound coming from my PC that will keep sounding as long ass I hold the buttons down and stops after I remove them. Could this possibly be just a battery issue? Any help is greatly appreciated.
jorthodoc said:
This is a HARD Bricked phone that first started going berserk after a partial install of a SONY software update. The phone would flash the home screen and continually vibrate. I forced it down with power off. Did not know what I was doing and believe I converted a soft brick to a hard brick. The soft brick at first responded to power button and volume up button to reboot. After that point it became more and more unresponsive to complete death.
It is not recognized by PC (even in the device manager) when plugged into USB port on PC. NO LED or any lights on the phone at all! No red charging LED with charger plugged in, No Sony screen icon, no vibration with power button pushed hard for >10 seconds (with and without pushing up/down volume). The ONLY response I get is an audible windows sound coming from my PC as long as I hold the power and volume up button down.
I have left the phone off a charger for >48 hours and then placed it on the charger for 6-7 hours. Still no red LED while on the phone was on the charger. Reason for me doing this was my reading notes that Sony had a battery error issue that could only be solved by removing the battery or draining it completely. Recharging the battery was suppose to be a fix. A recent poster did this (removed the battery) which is a job and was able to get a red LED but nothing else. There was no reply.
My readings also indicated that there are a number of people with this problem (hard bricked phone) involved with download or install of their software Sony reportedly has a fix to install to correct it. I am a day late and a dollar short.
BTW, the Sony PC companion works up until I connect the phone to the PC and then an error message appears to make sure battery is charged to 80% before proceeding. Ignoring that brings up a troubleshooting screen prompting holding the power button and volume up button for 10 seconds. This is where I get an audible windows connect/disconnect sound coming from my PC that will keep sounding as long ass I hold the buttons down and stops after I remove them. Could this possibly be just a battery issue? Any help is greatly appreciated.
Click to expand...
Click to collapse
Firstly, you've made one major mistake when you've turned off your phone by using force. It can completely brick your phone forever.
Secondly, if you can hear any sound when connect your phone to USB, then thats mean, that your phone is still in minimal functionality. However, you can give a try to buy a new battery and see, how it goes.
It's better to buy extra battery, than change the whole phone, am I right?
And try to leave your phone without touching it for couple days I think. Maybe your battery somehow has got any fault or it has been faulted when you've force-shutted the phone.
Just give a try and that's all. You can't do anything else, except if you know and you're ready for phone disassembly. If none of my suggested methods will work, then try some other tutorials, you can search for them in XZ category's. I've forgotten how that thread is named, but you can search by some key-words, like : ultimate recovery, back to life, unbrick and etc.,
I hope my information is all correct and helpful, if not, then sorry for disturbation for nothing
LaurynasVP said:
Firstly, you've made one major mistake when you've turned off your phone by using force. It can completely brick your phone forever.
Secondly, if you can hear any sound when connect your phone to USB, then thats mean, that your phone is still in minimal functionality. However, you can give a try to buy a new battery and see, how it goes.
It's better to buy extra battery, than change the whole phone, am I right?
And try to leave your phone without touching it for couple days I think. Maybe your battery somehow has got any fault or it has been faulted when you've force-shutted the phone.
Just give a try and that's all. You can't do anything else, except if you know and you're ready for phone disassembly. If none of my suggested methods will work, then try some other tutorials, you can search for them in XZ category's. I've forgotten how that thread is named, but you can search by some key-words, like : ultimate recovery, back to life, unbrick and etc.,
I hope my information is all correct and helpful, if not, then sorry for disturbation for nothing
Click to expand...
Click to collapse
My gut tells me that the battery is OK but needs to be recharged. Apparently there is something that will not allow the battery to recharge unless it is removed or drained to zero. I thought I drained it to zero but perhaps not. The other case where the battery was removed and was then able to show a red LED apparently allowed the battery to recycle. That's as far as he got.
In the mean time I'm taking your advise and just letting the phone sit until someone makes a suggestion or I get tired of looking at it.
Thank you for your time and suggestions.
Can you enter the "fastboot" mode (unlocked bootloader) /"flash mode" (locked bootloader) ?
Hold "volume down" button and connect with USB cable to the pc.
So first hold "volume down" button and then connect with USB cable to the pc while holding the "volume down" button. Let go the "volume down" when a green led on your phone appears.
You can still enter the "flash mode" if the green led appears.
Hold "volume up" button and connect with USB cable to the pc.
So first hold "volume up" button and then connect with USB cable to the pc while holding the "volume up" button. Let go the "volume up" when a blue led on your phone appears.
If the blue led appears on your phone you can still enter the "fastboot mode".
There is still hope if the green/blue leds appear on your phone (meaning you can still enter "flash mode" / "fastboot mode".
. But the following question need to be answered:
Has your phone an unlocked bootloader?
Sent from my Xperia Z using XDA Free mobile app
pow3rflow3r said:
Can you enter the "fastboot" mode (unlocked bootloader) /"flash mode" (locked bootloader) ?
Hold "volume down" button and connect with USB cable to the pc.
So first hold "volume down" button and then connect with USB cable to the pc while holding the "volume down" button. Let go the "volume down" when a green led on your phone appears.
You can still enter the "flash mode" if the green led appears.
Hold "volume up" button and connect with USB cable to the pc.
So first hold "volume up" button and then connect with USB cable to the pc while holding the "volume up" button. Let go the "volume up" when a blue led on your phone appears.
If the blue led appears on your phone you can still enter the "fastboot mode".
There is still hope if the green/blue leds appear on your phone (meaning you can still enter "flash mode" / "fastboot mode".
. But the following question need to be answered.
It is HARD Bricked. Unresponsive to all of the above w/o any LED response.
Has your phone an unlocked bootloader?
The phone was purchased from Sony and was factory unlocked. It was running fine until the new update from Sony was installed. I believe the update was related to the OS which is 4.4.4.
Thank you.
Sent from my Xperia Z using XDA Free mobile app
Click to expand...
Click to collapse
It is HARD Bricked. Unresponsive to all of the above w/o any LED response.
Has your phone an unlocked bootloader?
The phone was purchased from Sony and was factory unlocked. It was running fine until the new update from Sony was installed. I believe the update was related to the OS which is 4.4.4.
Thank you.
Hey everyone,
I apologise if this has been asked many times before; but I need some assistance with my HTC one M7.
I was using the phone with low battery - with power saver turned on, it turned off completely after a few moments.
I have put the phone on charge, but the LED indicator is not showing up nor the phone turning on or charging at all.
I went through forums, and tried the power button + volume down button to bring up the boot menu, this menu did actually appear - but me being the fool I am - I selected the power down option.
I have been unable to bring the menu up again with the power + volume button combination.
I then connected the phone to my PC - where its installs a driver - qhsusb_dload. I have tried the power + volume button combination with it being connected to my PC - where I hear the device detected bing and device disconnected bing while I hold these buttons down, still unable to charge/power on/ or bring up the boot menu.
I have also left the phone on wall charger for over 12 overs again to no avail.
Can anyone provide any advice - or any method I can salvage the data stored on it i.e. photos?
Thanks for reading - appreciate any help!
AntMans123 said:
I then connected the phone to my PC - where its installs a driver - qhsusb_dload.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=67835309&postcount=2805
any method I can salvage the data stored on it
Click to expand...
Click to collapse
Not possible if its not booting...
AntMans123 said:
Hey everyone,
I apologise if this has been asked many times before; but I need some assistance with my HTC one M7.
I was using the phone with low battery - with power saver turned on, it turned off completely after a few moments.
I have put the phone on charge, but the LED indicator is not showing up nor the phone turning on or charging at all.
I went through forums, and tried the power button + volume down button to bring up the boot menu, this menu did actually appear - but me being the fool I am - I selected the power down option.
I have been unable to bring the menu up again with the power + volume button combination.
I then connected the phone to my PC - where its installs a driver - qhsusb_dload. I have tried the power + volume button combination with it being connected to my PC - where I hear the device detected bing and device disconnected bing while I hold these buttons down, still unable to charge/power on/ or bring up the boot menu.
I have also left the phone on wall charger for over 12 overs again to no avail.
Can anyone provide any advice - or any method I can salvage the data stored on it i.e. photos?
Thanks for reading - appreciate any help!
Click to expand...
Click to collapse
If you get it to go into that boot menu again. You sometimes have to hold the power and volume down for about 15 seconds, then release them and again start holding the volume down. This is something I had to do to get into recovery back when my bootloader was still locked.
The power may not coming on, but if you are getting usb sounds from plugging it in maybe the computer you are connecting to could be switched.
I had hard times connecting before from certain machines cause they wanted to run an HTC Sync program. You could try a different machine.
Often people say regarding the behavior of the 3.0 vs 2.0 USB ports, that it is 2.0 that will work. And you might try a Vista machine to get fastboot working.
kruc Ire said:
If you get it to go into that boot menu again. You sometimes have to hold the power and volume down for about 15 seconds, then release them and again start holding the volume down. This is something I had to do to get into recovery back when my bootloader was still locked.
The power may not coming on, but if you are getting usb sounds from plugging it in maybe the computer you are connecting to could be switched.
I had hard times connecting before from certain machines cause they wanted to run an HTC Sync program. You could try a different machine.
Often people say regarding the behavior of the 3.0 vs 2.0 USB ports, that it is 2.0 that will work. And you might try a Vista machine to get fastboot working.
Click to expand...
Click to collapse
qhsusb_dload is a well known issue, not caused by the computer you are coonecting to. Its can be caused by a bad firmware flash (flashing an incompatible firmware.zip) or because of an hardware failure. Easy to know what is the cause. Did the phone randomly went in qhsusb_dload mode? Yes ---> Hardware,will most likely need a motherboard replacement. Did the phone went in qhsusb_dload directly after flashing something? Yes ---> Software problem can be fixed with the unbrick project.
Hi, yesterday my phone hangs on using apps and won't react to anything. So i have done a hard power off with power+vol up. Next i tried to start the device again and nothing The device won't start into any mode (system/bootloader/flash) and no lights etc. So i checked some threads in net and tried to plug in charger over night. Today behaviour has changed a little bit. When connecting to pc device is detected as usb device with error in getting description. This is the only reaction of the device. Again doing a hard power off etc. won't work (also no vibration).
Has anybody had same behaviour and could fix it ?
System is unlocked and was running with cm12.1.
Before you ask: pcc etc. also won't wark cause usb-connect won't work corectly.