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Hi guys,
So as the title states, I have an issue with my HTC One having frozen - before anything else, I understand that this is a developers forum, and although I have am still using the stock software and have not rooted my device, I'm hoping that some of you will be able to help me with this!
Yesterday at about 7pm, I opened the Gmail app, which froze, and tried to resolve this by opening the task manager to close the app, which subsequently froze, and then I tried pressing the power button twice to refresh the display - and this is how I am stuck on the black screen. In addition to this, no lights flash when holding the power button, and the device won't take a charge (the LED doesn't light up)
I quickly searched the net to find methods of trying to unfreeze the device - namely doing a soft reset for 30 seconds, a soft reset under a bright light (to overwhelm the sensor) for 30 seconds, holding the power button for 20 seconds, unplugged and plugged into the mains. It was also recommended to me to leave the phone on mains for 10 minutes, and then press the power, volume up and volume down buttons for 2 minutes - but this had no effect.
I have had the device for about 6 months, and this is the first time I've had any problem at all with it.
My options are to send it in for repair, or to leave it for a few days to drain any remaining charge, and then attempt to turn it back on.
I was hoping that some of you might be able to recommend any methods that I have not yet tried, or might be able to estimate roughly how long it will take for the device to drain?
I'm sorry if this post is mainly a repeat of what has been posted before, but in all of the cases that I found, people were still able to access the soft reset menus (of which I am unable)
Thank you for any help you can offer!
I have the same problem, but I was on a custo ROM (CM11).
Nothing that I have tried works, and I also hope the someone can tell us how to solve this...
blackhawk_LA said:
I have the same problem, but I was on a custo ROM (CM11).
Nothing that I have tried works, and I also hope the someone can tell us how to solve this...
Click to expand...
Click to collapse
Oh no, that's not good! How long has your device been affected?
I suppose that the main problem is that the warranty is now void on yours? I can't imagine it being a cheap repair :/
i have same problem but im running 4.4.2 and until now i can't fix it :crying:
MattHead93 said:
Oh no, that's not good! How long has your device been affected?
I suppose that the main problem is that the warranty is now void on yours? I can't imagine it being a cheap repair :/
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Click to collapse
Since 3 days, so I'm still hoping that when the battery drains completely, it will turn off and then boot normally.
If it is a hardware problem, I hope that it will be hard enough to repair for the technical service to give me a new unit
blackhawk_LA said:
I have the same problem, but I was on a custo ROM (CM11).
Nothing that I have tried works, and I also hope the someone can tell us how to solve this...
Click to expand...
Click to collapse
MattHead93 said:
Oh no, that's not good! How long has your device been affected?
I suppose that the main problem is that the warranty is now void on yours? I can't imagine it being a cheap repair :/
Click to expand...
Click to collapse
Ehfida said:
i have same problem but im running 4.4.2 and until now i can't fix it :crying:
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Click to collapse
Have you done a Hard Reboot of the phone by holding the power button + vol up/down for about 15 seconds ?
clsA said:
Have you done a Hard Reboot of the phone by holding the power button + vol up/down for about 15 seconds ?
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Click to collapse
Yeah, I tried doing that for 2 minutes (as advised by HTC Support) yesterday and Thursday - although I've not done anything with the phone today, as I'm hoping leaving it to discharge will have an effect!
Same here. 15seconds, 2 minutes, one hour... there's no hard reboot.
Also plugging ad unplugging, taking out the SIM card... anything happens.
My battery was nerly full so maybe it will take one week to discharge
clsA said:
Have you done a Hard Reboot of the phone by holding the power button + vol up/down for about 15 seconds ?
Click to expand...
Click to collapse
yes i tried about 3 minutes and 2days in wall chargeing and nothing now im leave it to discharge hope to get led flash:good:
Ehfida said:
yes i tried about 3 minutes and 2days in wall chargeing and nothing now im leave it to discharge hope to get led flash:good:
Click to expand...
Click to collapse
Whilst I'm unsure as the whether the device will have actually charged while frozen, if it has charged, it will probably take a long time to discharge.
Thankfully, mine was only on about 25% when it froze - so here's hoping I'll have a result by Monday...
MattHead93 said:
Yeah, I tried doing that for 2 minutes (as advised by HTC Support) yesterday and Thursday - although I've not done anything with the phone today, as I'm hoping leaving it to discharge will have an effect!
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Click to collapse
blackhawk_LA said:
Same here. 15seconds, 2 minutes, one hour... there's no hard reboot.
Also plugging ad unplugging, taking out the SIM card... anything happens.
My battery was nerly full so maybe it will take one week to discharge
Click to expand...
Click to collapse
Ehfida said:
yes i tried about 3 minutes and 2days in wall chargeing and nothing now im leave it to discharge hope to get led flash:good:
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Click to collapse
does the computer even recognize the phone when you plug it in ?
are you able to do a fastboot command ?
No, it doesn't. I have also tried installing a RUU but it's not possible. The phone seems to be completely dead. I hope it is just a deep coma from which it can be recovered.
clsA said:
does the computer even recognize the phone when you plug it in ?
are you able to do a fastboot command ?
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Click to collapse
no it dosn't yes i tried fastboot it say waiting for device
blackhawk_LA said:
No, it doesn't. I have also tried installing a RUU but it's not possible. The phone seems to be completely dead. I hope it is just a deep coma from which it can be recovered.
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Sorry to here that ..are you going to try and get a warranted replacement ?
clsA said:
Sorry to here that ..are you going to try and get a warranted replacement ?
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Click to collapse
I will wait a few days to see if the battery drains and it can boot again. I don't even know if the phone is still on or off..
blackhawk_LA said:
I will wait a few days to see if the battery drains and it can boot again. I don't even know if the phone is still on or off..
Click to expand...
Click to collapse
That's the problem I'm having - I don't actually know if the device is on or off! It makes sense that if it's not responding in anyway, then the device is still on and frozen, or it could be the implication of a hardware fault, maybe blown motherboard or something.
Yes, and for me that would be an absolut mess, cause I had very important data stored on the phone...
And if you send the phone to repair they always make a factory reset and delete everything in your phone.
I had this issue on my One X and my fix was leaving it on the charger for about 6 hours and unplugging it and holding the power button for a full two minutes.
Sent from my One X using xda app-developers app
Thanks, but first I will try to leave the battery fully discharge. If I charge the phone and it doesn't work, then I will have to wait one week for it to drain completely again.
Hold it under a very bright light or point a flas hled to the sensor and hold power and volume down for a couple seconds
Hey guys, I've got a bit of a problem after the latest 4.3 update. My phone battery went to 7% and then suddenly to 0%, upon which it turned off. Now whenever I try to turn it on the red light flashes and whenever I try to turn it on whilst charging (because I don't think it charges if I just leave it plugged in), it just enters a reboot cycle, whereby it goes to the lock screen, shows the "Shutting Down" window and reboots. I have no clue how to fix this.
I don't really care about the phone at this point, but I do have some photos I want to keep from there...
Any ideas? The software hasn't been pampered with.
same here
hey, feeling with you.
I recently updated my Xperia T to 4.3.
While in 4.1.2 the "low battery" behavior was quite weird, as my T did not charge (no red LED), I was able to get it back to life by pressing and holding the power button for quite some time, lets say 5 min. or so, as it was loading then. This was independent from whether it was exhausted (blinking red LED) or "simply of"(not blinking but not charging anyways).
Through this whole power pressing procedure (I just wrapped the cord around the phone several times) the LED was red and the phone was charging, but it did not turn on. After the 5 min. I freed the T an hit the power button again. Now it was booting as expected and did not immediately go off again.
On 4.3 unfortunately this does not work anymore . The phone just tries to boot and enters the reboot cycle as you described (with the difference that it does shut down instead of reboot).
Now first I would like to know, if your T behaved like mine under 4.1.2 (guessing that was your last Version too). From what I've read I assume that wasn't really normal behavior. I think there must be something wrong with the hw, as my 4.1.2 was neither unlocked nor modified in any other way.
Second I would advise you boot into recovery and select boot into bootloader* (if you have installed one) or connect your T to your PC and boot into flashmode (power+vol.down I guess) as it might charges in there. The recovery worked for me, flashmode should work, but I never tried.
Finally I guess chances are good, that your device works totally normal if it gets charged again (just don't let it run out of energy again )
btw. does the Xperia T normally charge while it's powered off? Anyone has send his phone back on warranty because of charging problems?
good luck to you,
wk
*I am using this 4.3 rom (http://forum.xda-developers.com/showthread.php?t=2647459) atm, as I have root there. But the recovery is really buggy right now so it just restarts all the time. I'm not quite sure where the "boot into bootloader" option gets you ( never heard, that you could boot into bootloader on an xperia device) but the LED shines blue and the T charges and that's important right?
Yeah, my T would sometimes do that when the battery completely drained. I'd have to hold the button for a few minutes while the red light was on until it booted and started charging autonomously.
Now that doesn't work. It doesn't charge when it's off and when I connect it to the charger and turn it on, it restarts. Eventually though the battery drains completely and the old trick works again, but even when it manages to boot to the lock screen, it shows 0% battery again and restarts.
I've tried turning it on while holding the power+down button and charging. The green light came on and disappeared but it started rebooting again. Same with connecting it to my PC.
Can you remove the battery?
Same thing happens to mine,and i just remove battery,plug it without battery,it starts,then put the battery back on.
And it charges fine.
Sent from my Arc S using Tapatalk 2
herokickxx said:
Can you remove the battery?
Same thing happens to mine,and i just remove battery,plug it without battery,it starts,then put the battery back on.
And it charges fine.
Sent from my Arc S using Tapatalk 2
Click to expand...
Click to collapse
But the battery is inbuilt, no? Would I have to disassemble it?
KalST said:
But the battery is inbuilt, no? Would I have to disassemble it?
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Click to collapse
So I think you are facing the same issue as mine... the phone has no time to charge. So what I did was flash an OmniRom with only the SystemUI apk and launcher apk. The intention was to make the boot time shorter so that the battery will not go down by the time it boots. But it ended up causing a bootloop: it was constantly stuck in the bootanimation. And it does charge during the bootanimation. So I let it be like that for about 30 minutes, rebooted to recovery and flashed the stock rom. And all my data was safe. This is more like a fluke so try it and maybe it would work.
If you can disassemble it, then yes, you can do the battery thing. There is just one screw under the SIM flap. I didn't do it because my screw driver kit was borrowed.
The battery trick worked! Now it discharges really fast though.
5% in less than 5 minutes...
KalST said:
The battery trick worked! Now it discharges really fast though.
5% in less than 5 minutes...
Click to expand...
Click to collapse
Try recalibrating
Sent from my Arc S using Tapatalk 2
herokickxx said:
Try recalibrating
Sent from my Arc S using Tapatalk 2
Click to expand...
Click to collapse
How do u recalibrate the battery?
I have encountered a strange phenomenon on my HTC One. I woke up and forgot to charge my phone the previous night, so I went to charge it and after about ten minutes it kept turning on and off with the HTC "quietly brilliant" screen over and over again. There is no LED light to signify a charge, and I am able to get to the bootloader screen (I hope that is what it is called) by pressing the volume down but the phone restarts and won't let me click anything. It will only let me scroll down or up once so I can't get to the factory reset. I've tried many battery tricks such as holding both volume buttons and the power button for two minutes and nothing happened. I plugged it into my computer and the same thing happened.
I tried posting a video but the forum won't let me since I'm a new user!
Hoping someone can help me out! I just want to get my photos back more than anything.
Thanks!
esdlax said:
I have encountered a strange phenomenon on my HTC One. I woke up and forgot to charge my phone the previous night, so I went to charge it and after about ten minutes it kept turning on and off with the HTC "quietly brilliant" screen over and over again. There is no LED light to signify a charge, and I am able to get to the bootloader screen (I hope that is what it is called) by pressing the volume down but the phone restarts and won't let me click anything. It will only let me scroll down or up once so I can't get to the factory reset. I've tried many battery tricks such as holding both volume buttons and the power button for two minutes and nothing happened. I plugged it into my computer and the same thing happened.
I tried posting a video but the forum won't let me since I'm a new user!
Hoping someone can help me out! I just want to get my photos back more than anything.
Thanks!
Click to expand...
Click to collapse
Also, I have never rooted the phone or flashed a rom! Everything is stock.
Thanks!
esdlax said:
Also, I have never rooted the phone or flashed a rom! Everything is stock.
Thanks!
Click to expand...
Click to collapse
looks like the phone doesnt have enough battery to boot, shut it down and let it charge for 1-2 hours at least. If there is no led when charging, its probably because of a bad cable or charger. You can shut the phone down from bootloader: fastboot ---> power down.
alray said:
looks like the phone doesnt have enough battery to boot, shut it down and let it charge for 1-2 hours at least. If there is no led when charging, its probably because of a bad cable or charger. You can shut the phone down from bootloader: fastboot ---> power down.
Click to expand...
Click to collapse
Thanks for the quick response! I've switched out the charger to the original stock charger and I'm still having the same problem. The phone will automatically turn itself on after 10-20 mins and go into the boot loop. The other issue is I can't select anything from bootloader because it reboots again. I think the video would be helpful so I might go post on random parts of the forum to get 10 posts.
esdlax said:
Thanks for the quick response! I've switched out the charger to the original stock charger and I'm still having the same problem. The phone will automatically turn itself on after 10-20 mins and go into the boot loop. The other issue is I can't select anything from bootloader because it reboots again. I think the video would be helpful so I might go post on random parts of the forum to get 10 posts.
Click to expand...
Click to collapse
is the video on youtube?
alray said:
is the video on youtube?
Click to expand...
Click to collapse
Yes, I just sent it to you in a private message. And if anyone else wants it, I can send it to them.
Thanks
esdlax said:
Yes, I just sent it to you in a private message. And if anyone else wants it, I can send it to them.
Thanks
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Click to collapse
doesnt looks good mate. Maybe an hardware defect.
Just to be sure, you can power off the phone, if you do it reboots?
Maybe a problem with the power button or the battery...
Sounds to me like a knackered battery, unfortunately, that's one of the down sides of LiPo batteries, when they die they actually still contain 5% charge, if it drops below that, they are pretty much dead and cant really be charged properly again, ive learned this experience from flying radio controlled aircraft, basically, once the power starts dying, land it and charge it, if you push it right to the end, not only do you risk the chance of an expensive crash, but you have also just killed a £70 battery.
http://i817.photobucket.com/albums/zz96/seanie280672/DSC00170.jpg
Seanie280672 said:
Sounds to me like a knackered battery, unfortunately, that's one of the down sides of LiPo batteries, when they die they actually still contain 5% charge, if it drops below that, they are pretty much dead and cant really be charged properly again, ive learned this experience from flying radio controlled aircraft, basically, once the power starts dying, land it and charge it, if you push it right to the end, not only do you risk the chance of an expensive crash, but you have also just killed a £70 battery.
Click to expand...
Click to collapse
Oh man, that means I killed two batteries that day. I was flying my friend's quadcopter and the screen uses a lipo battery, which randomly died and now won't charge Yikes! You live and you learn. Is there anything I can do to "spark" the battery? Or more importantly any way to save my pictures? Thanks for all the replies!
esdlax said:
Oh man, that means I killed two batteries that day. I was flying my friend's quadcopter and the screen uses a lipo battery, which randomly died and now won't charge Yikes! You live and you learn. Is there anything I can do to "spark" the battery? Or more importantly any way to save my pictures? Thanks for all the replies!
Click to expand...
Click to collapse
I dont think you'll be able to backup anything with the phone stuck in this bootloop. Probably the battery can be replaced wihout loosing data on the phone.
alray said:
doesnt looks good mate. Maybe an hardware defect.
Just to be sure, you can power off the phone, if you do it reboots?
Maybe a problem with the power button or the battery...
Click to expand...
Click to collapse
I don't have a choice when the phone powers off, it randomly does it on its own when I'm in bootloader or if its just sitting there. I don't think its the power buttom because I can still press it, so its not jammed or anything. We have insurance on our phones so I can get a new one. I'm just looking to save the data at this point! Thanks for all your help so far!
Today, my HTC One was very hot out of nowhere, so I decided to turn the phone off to let it cool down. After an hour, the phone was still hot, so it seems like it never completely turned off. I kept the phone off, and after a while the phone was cold again. I tried to turn on the phone but nothing happened, probably because the battery is completely empty.
When I connect the phone to the charger, nothing happens, even after keeping it plugged in for a couple of hours. I've read a lot of threads of people with similar problems, but none of the solutions seem to help. Before today, the phone was perfectly fine.
Phone info:
Rooted, S-OFF, running Cyanogenmod 12 early build
Does anyone have an idea? I would be very thankful.
Rem¡ said:
Today, my HTC One was very hot out of nowhere, so I decided to turn the phone off to let it cool down. After an hour, the phone was still hot, so it seems like it never completely turned off. I kept the phone off, and after a while the phone was cold again. I tried to turn on the phone but nothing happened, probably because the battery is completely empty.
When I connect the phone to the charger, nothing happens, even after keeping it plugged in for a couple of hours. I've read a lot of threads of people with similar problems, but none of the solutions seem to help. Before today, the phone was perfectly fine.
Phone info:
Rooted, S-OFF, running Cyanogenmod 12 early build
Does anyone have an idea? I would be very thankful.
Click to expand...
Click to collapse
what happen when you plug the phone to the PC ? any sound ? and driver install in device manager ?
clsA said:
what happen when you plug the phone to the PC ? any sound ? and driver install in device manager ?
Click to expand...
Click to collapse
Nothing at all, unfortunately. No sound on pc, no LED on phone, nothing...
Rem¡ said:
Nothing at all, unfortunately. No sound on pc, no LED on phone, nothing...
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Click to collapse
I hope you have warranty left, sounds like the battery died
clsA said:
I hope you have warranty left, sounds like the battery died
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Really? Battery life was fine until the phone was very hot today... This sucks.
Rem¡ said:
Really? Battery life was fine until the phone was very hot today... This sucks.
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Click to collapse
yes that's how these type battery's die .. they show extreme heat then nothing
clsA said:
yes that's how these type battery's die .. they show extreme heat then nothing
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Click to collapse
Thanks for your help! Will contact HTC tomorrow.
So here is what happened,
My phone was maybe 14% plugged it in left it charging and went to sleep.
Woke up with the phone alarm and started reading whatsapp messages, at this point the phone was already at 100%.
Maybe 30-40 seconds later, with the cable still plugged in the phone turned off, with no message, it just "died".
Now it wont boot, fastboot, nothing.
Tried some solutions i found on the internet like holding vol down + power button for more than 2 minutes, and nothing.
I really need some help here guys, PLEASE.
The phone was running latest TITAN PRIME ROM 1.1 dev3
Everything will be appreciated, thanks in advance.
Lucariel said:
So here is what happened,
My phone was maybe 14% plugged it in left it charging and went to sleep.
Woke up with the phone alarm and started reading whatsapp messages, at this point the phone was already at 100%.
Maybe 30-40 seconds later, with the cable still plugged in the phone turned off, with no message, it just "died".
Now it wont boot, fastboot, nothing.
Tried some solutions i found on the internet like holding vol down + power button for more than 2 minutes, and nothing.
I really need some help here guys, PLEASE.
The phone was running latest TITAN PRIME ROM 1.1 dev3
Everything will be appreciated, thanks in advance.
Click to expand...
Click to collapse
That is bad...
I have see it before, and noting works
The last time the guy try to turn on his phone every day, one day he get it...
But from the process that he describe the phone just stuck like yours and it need to completed empty the battery or unplugged it.
If open the phone is not a option, is need to let the phone that way and every day, he try this:
Plug in the charger, after 2 minutes he try turn it on by holding the power button for 2 min.
after that no success, he unplugged the charger and, try the next day.
And after 2 - 3 days he turn it on... i don't remember if was only 2 min maybe try 5 min on charger.
Is very slow and not completed a solution because it may not work, but for now is the only option after what you tell me.
don't leave the charger on for more then 5 min if is really need to empty your battery will take time and every charge minute will take longer.
:good:
baybutcher27 said:
That is bad...
I have see it before, and noting works
The last time the guy try to turn on his phone every day, one day he get it...
But from the process that he describe the phone just stuck like yours and it need to completed empty the battery or unplugged it.
If open the phone is not a option, is need to let the phone that way and every day, he try this:
Plug in the charger, after 2 minutes he try turn it on by holding the power button for 2 min.
after that no success, he unplugged the charger and, try the next day.
And after 2 - 3 days he turn it on... i don't remember if was only 2 min maybe try 5 min on charger.
Is very slow and not completed a solution because it may not work, but for now is the only option after what you tell me.
don't leave the charger on for more then 5 min if is really need to empty your battery will take time and every charge minute will take longer.
:good:
Click to expand...
Click to collapse
Is there a link to that "solution"?
I think its really strange i mean everything i have read about this topic of people having the same issue, it happened when their battery hit the 0%, and most of them got a solution, but mine was fully charged.
Im scared right now, the phone has...1 month, 2 at the most.
Lucariel said:
Is there a link to that "solution"?
I think its really strange i mean everything i have read about this topic of people having the same issue, it happened when their battery hit the 0%, and most of them got a solution, but mine was fully charged.
Im scared right now, the phone has...1 month, 2 at the most.
Click to expand...
Click to collapse
no link i read too many thing, i remember it but don't have the link. and it was in Portuguese. just search unplug the battery of moto g and moto g stuck black screen thing like that. that is a thing that happens a lot not just to you. with other devices too that have a non removable battery.
the guy that had that problem was too with charged battery, that is the way i answer this tread.
baybutcher27 said:
no link i read too many thing, i remember it but don't have the link. and it was in Portuguese. just search unplug the battery of moto g and moto g stuck black screen thing like that. that is a thing that happens a lot not just to you. with other devices too that have a non removable battery.
the guy that had that problem was too with charged battery, that is the way i answer this tread.
Click to expand...
Click to collapse
Ok, ill try what you said earlier and hope i have success, if not on monday ill go to a service, maybe they have a better idea.