Notifications (or alarm) sounds fail (culprit: YouMail app) - One (M7) Q&A, Help & Troubleshooting

I've been having problems with my notification (and alarm) sounds not coming through. I've got the latest t-mobile stock ROM. Somehow i stumbled across the potential problem. I just found the culprit today, so i don't have a work around yet, but hoping that others will find one. Or I'll post if i get a resolution.
I was missing texts because the phone would not utter a noise when i got one. I checked the volumes and they were all up. Reboots usually fixed it. Somehow (i forget why) I started suspecting my Youmail app. I uninstalled and rebooted. I'm good. then installed it again. still good. I listened to a VM on Youmail app. Then checked notifications and they didn't work. To test, I'd open SMS app (stock) and try to change the notification sound. It would fail (silent) as i tried to preview sounds. But opening the files in the music app or ES explorer would allow them to play.
Reboot would fix the problem. But as soon as i listened to a VM on YouMail app, the notifications would not play in the selection screen for text messages (or in the event of an incoming text). Volumes were still all up.
My current work around is this: after listening to a VM, I bring up the task switcher (double tap home) and swipe away YouMail (effectively terminating the app). That works if you remember to do it. I've sent YouMail a detailed explanation through their online help service. I will update here if i get a response or find closure on this issue.

reply from YouMail tech
here's the response 3 days later:
Justin (YouMail Help Center)
Aug 27, 8:37 AM
Hello,
We are very sorry for the issues you are experiencing. We have been able to identify the problem and our development team is working quickly on a fix. Once that bug is resolved it will be released in an android update available in your respective app store. Thank you for your patience while we take care of the matter for you.
Regards,
Justin
YouMail Corporate Accounts
For updates on new features, events, and giveaways:
Like us on Facebook: www.facebook.com/youmail
Follow us on Twitter: www.twitter.com/youmail

SOLUTION
They updated the app on 8/28/2015. This seems to have fixed the problem.

Related

3rd Party Applications - SMS incoming timestamp delay

I've scoured the forums for an answer but all of these seemed to be pointing to the actual stock SMS app or another like Handcent.
What I'm talking about is that on third party applications that send SMS data to a server, the timestamp (apparently for all motorola phones) is delayed on applications such as:
DeskSMS
Web Desktop
LazyDroid
I'm experiencing this problem. Although on texting applications on the phone the timestamp is correct, on these third party applications that send information to my computer the time is around 4-5 hours behind.
Any theories/fixes? I have a feeling the normal time fix app won't work for this...
It's a known problem for all text messaging functions (phone and tied to PC). It has to do with how the date codes are stored in the text message database (which all SMS programs use). If you use SMS Backup and Restore to backup, then view your messages, all your received would be a few hours older.
On the phone, Go SMS works just fine (probably reads and writes to the database itself, instead of going through Motorola's crappy SMS programming). Dunno about the PC end. Although if you use LazyDroid and GO SMS at the same time, you'll get two copies of the same message: correct and old dated. Not the best workaround, but it's something.
Technically speaking, the Motorola coding (with Stock and apparently Handcent use to interface with the database) causes the date to be written as if your local current time IS the Greenwich Mean Time (GMT 0). When another program reads the code without using the Motorola programming, it tries to convert the
"GMT" to your time zone. So for me on the East Coast of the US, I'm on GMT-5. Add a difference of 1 for Daylights savings time in the US, and my messages are 4 hours old.
I don't have any issues. I get texts basically instantly from chrome to phone as well with the stock messaging services.
Sent from my DROID3 using XDA App
i'm going to bump this because I have a weird issue.
i use GO SMS Pro and wanted to use Light Flow to control the LED on the device. When you disable GO SMS native notification settings and uncheck the 'block other notifications' it allows the Light Flow controls to work, but I see the issue where all the received timestamps are 5 hours behind (I'm in the eastern time zone). However, if i do check the 'block other notifications' it works fine, but Light Flow blocks all use of the LED for text messaging. Kind of annoying since I don't see how Light Flow can reveal this bug, but after uninstalling the issue goes away.
Nolam20 said:
I've scoured the forums for an answer but all of these seemed to be pointing to the actual stock SMS app or another like Handcent.
What I'm talking about is that on third party applications that send SMS data to a server, the timestamp (apparently for all motorola phones) is delayed on applications such as:
DeskSMS
Web Desktop
LazyDroid
I'm experiencing this problem. Although on texting applications on the phone the timestamp is correct, on these third party applications that send information to my computer the time is around 4-5 hours behind.
Any theories/fixes? I have a feeling the normal time fix app won't work for this...
Click to expand...
Click to collapse
I'd assume you do not use your phone on Verizon. Anyways - there is an app on the market called SMS Time Fix. I think it can solve your issue without having to replace standard SMS client.
I was using go sms for like 14 hrs. Deleted it, tho. It was nice to theme it but for some reason it kept reverting my theme to the default and or would revert some aspects of it while keeping others.
Ill just wait for a rom, I don't really have that big of an issue with the stock app.
Sent from my DROID3 using XDA App
leobg said:
I'd assume you do not use your phone on Verizon. Anyways - there is an app on the market called SMS Time Fix. I think it can solve your issue without having to replace standard SMS client.
Click to expand...
Click to collapse
Not sure if you're on a Droid3, but my SMS Time Fix doesn't work all the time on my Bell XT860 (running on Rogers). How has your experience been? Most of the time it gets the right timestamp, but sometimes it doesn't. Is there any way I can tell if the task manager is killing the app or...?
danifunker said:
Not sure if you're on a Droid3, but my SMS Time Fix doesn't work all the time on my Bell XT860 (running on Rogers). How has your experience been? Most of the time it gets the right timestamp, but sometimes it doesn't. Is there any way I can tell if the task manager is killing the app or...?
Click to expand...
Click to collapse
I am indeed using Bell XT860 on Rogers. SMS timestamp fix works fine for me. Without it installed messages are stamped with GMT time.
Beside installing it you need to open it, set it active (it is disabled by default) and choose method to correct time (adjustment method) - select top one - Time zone.

Issues? Add them to this list...

Okay, so since I'm having a few kind of big issues, I thought I'd start a list. If anyone has any solutions, please speak up! Yes, I'm rooted, but that's it. I'm running the stock ROM, and these issues existed before I rooted.
1) Silence mode doesn't work. I can get it to go to vibrate mode only by using the hardware keys; setting it in Settings or through a toggle doesn't work, despite the icons showing in the status bar. When on Silent, the phone still vibrates (and sometimes makes sounds still). This is a pain at night, however, since I've gotten Vibrate to work consistently using the volume keys, I put "Do Not Disturb Me" on my phone for night, and that properly silences the phone. The bonus there is I can schedule DND times.
2) I can't save incoming pictures from MMS. In Messaging, I'm not even given the option to, but I use Chat Heads anyway through FB Messenger. When I open an image there, I'm given the option to save it, but I get an error every time that it can't be saved. It's kind of frustrating.
3) Google Photos Sync doesn't work. It's checked in my sync settings, but unlike every other Android device I've owned, online albums don't show in Gallery.
Okay, the picture saving issue is related to Facebook Messenger. I'm seeing the same issue on my LG Optimius G. However, it doesn't look like you can save pictures using the stock Messaging app anyway, so I installed Go SMS Pro to open MMS messages if I need to save photos. I had to turn off it handling SMS and suppressing other apps' notifications, but now I have a workable solution to that until Facebook updates Messenger.
For the record, I've heard from an app developer that there is a firmware issue with many HTC devices that prevents them from switching volume states correctly when the device is playing audio streams like music or podcasts. In my case, this prevents Locale from silencing my phone when I get to work because I'm always listening to podcasts in the morning when I arrive, so the state transition fails, and I have to manually change it after stopping my podcast.
nuclear_eclipse said:
For the record, I've heard from an app developer that there is a firmware issue with many HTC devices that prevents them from switching volume states correctly when the device is playing audio streams like music or podcasts. In my case, this prevents Locale from silencing my phone when I get to work because I'm always listening to podcasts in the morning when I arrive, so the state transition fails, and I have to manually change it after stopping my podcast.
Click to expand...
Click to collapse
Hmm, I could see that, but it fails even if I'm not doing anything with the phone.
After the OTA, I'm still having the silence bug when using a toggle or WidgetLocker, but I can successfully get it to truly silence using the volume keys. I'll take that, especially since I don't think that's a bug everyone's experiencing anyway. Still not getting online albums in Gallery.
-Can't share files via bluetooth, theoption simply isn't available in the share menu
-All received messages play as slideshows, and not in full screen when clicked on

Notification Issues (MLB At Bat & CNN)

Hi. Long time iPhone user but new to Android as of two weeks ago. Bought the HTC One (AT&T) and am loving it so far.
However, I have been having issues concerning notifications through a couple apps. Specifically the MLB At Bat app and the CNN app. Let me start by saying that I have received notifications without issue when it comes to email, texts, and Facebook.
Now, with At Bat, I have notifications set up in the settings for the app (specifically for my favorite baseball team), and I technically do get notifications. What I mean by that is, if I happen to turn on my phone, I will see that a notification previously came in. However, I do not receive any audio or vibration feedback to accompany the notification. So, the phone doesn't actually alert me. The same case is true with the CNN app. In the settings for the app, I have set up to receive notifications for breaking news. Again, I technically get the notifications sent to my phone, so they will be there when I happen to check the phone for whatever reason. But when the notification is sent, I am not alerted in any way (no tone or vibration).
As I said before, I get notifications (accompanied with audio tone and vibration) without issue when it comes to emails, texts, and Facebook. I have scowered the system settings and the settings on the individual apps but everything appears to be in order. Thanks in advance for any help or direction you fine folks can provide.
edit: Also, I have uninstalled and reinstalled both apps, but nothing has changed.
Vocal Antagonist said:
Hi. Long time iPhone user but new to Android as of two weeks ago. Bought the HTC One (AT&T) and am loving it so far.
However, I have been having issues concerning notifications through a couple apps. Specifically the MLB At Bat app and the CNN app. Let me start by saying that I have received notifications without issue when it comes to email, texts, and Facebook.
Now, with At Bat, I have notifications set up in the settings for the app (specifically for my favorite baseball team), and I technically do get notifications. What I mean by that is, if I happen to turn on my phone, I will see that a notification previously came in. However, I do not receive any audio or vibration feedback to accompany the notification. So, the phone doesn't actually alert me. The same case is true with the CNN app. In the settings for the app, I have set up to receive notifications for breaking news. Again, I technically get the notifications sent to my phone, so they will be there when I happen to check the phone for whatever reason. But when the notification is sent, I am not alerted in any way (no tone or vibration).
As I said before, I get notifications (accompanied with audio tone and vibration) without issue when it comes to emails, texts, and Facebook. I have scowered the system settings and the settings on the individual apps but everything appears to be in order. Thanks in advance for any help or direction you fine folks can provide.
edit: Also, I have uninstalled and reinstalled both apps, but nothing has changed.
Click to expand...
Click to collapse
i think that android apps are not AS GOOD AS IPHONE's.......
its more apps developers problem than HTCONE......
i think you gotta sell this one and buy iphone 17S....
PS. sorry i just had to write that......

Google Voice & Persistent Voicemail Notification

OK...couple of issues at play here, I think.
First, I'm on a stock, non-rooted M8 - received the latest OTA update, but the issue(s) I have, I have been having since I started using the phone.
I have Google Voice installed and use it for my voicemail app - I did this on my S3 that I had (rooted, CM10 - I think it was CM10) and it worked great. I'd miss a call, get a voicemail, get a notification...I'd click the notification and it played the voicemail within the dialer app.
On my M8, I miss a call and get a notification for a VM...I click the VM notification and sometimes it does nothing, other times it takes me to my call history/log. No way to play the voicemail. I have to manually clear the notification, and then open the Google Voice app and listen to the voicemail.
FIRST - Is there a way to click the notification and have the voicemail play back natively?
SECOND - Assuming I can't do what I want I have an even bigger issue...Even after I listen to the VM in Google Voice I get notifications that I have new voicemails...They are "new" in that I never listened to them so GV views them as "new" but they're months (years?) old. Typical scenario...I miss a call, get a VM, open up GV and listen to the VM (maybe delete it, maybe not), and go about my business. No VM notifications...until I get a new text message...then my phone goes crazy and dings/beeps something like a dozen times and my VM notification is back. GV is alerting me to "new" VMs that I've long since dismissed the notification for...anything I can do about that?
Thanks!
polkadots said:
OK...couple of issues at play here, I think.
First, I'm on a stock, non-rooted M8 - received the latest OTA update, but the issue(s) I have, I have been having since I started using the phone.
I have Google Voice installed and use it for my voicemail app - I did this on my S3 that I had (rooted, CM10 - I think it was CM10) and it worked great. I'd miss a call, get a voicemail, get a notification...I'd click the notification and it played the voicemail within the dialer app.
On my M8, I miss a call and get a notification for a VM...I click the VM notification and sometimes it does nothing, other times it takes me to my call history/log. No way to play the voicemail. I have to manually clear the notification, and then open the Google Voice app and listen to the voicemail.
FIRST - Is there a way to click the notification and have the voicemail play back natively?
SECOND - Assuming I can't do what I want I have an even bigger issue...Even after I listen to the VM in Google Voice I get notifications that I have new voicemails...They are "new" in that I never listened to them so GV views them as "new" but they're months (years?) old. Typical scenario...I miss a call, get a VM, open up GV and listen to the VM (maybe delete it, maybe not), and go about my business. No VM notifications...until I get a new text message...then my phone goes crazy and dings/beeps something like a dozen times and my VM notification is back. GV is alerting me to "new" VMs that I've long since dismissed the notification for...anything I can do about that?
Thanks!
Click to expand...
Click to collapse
i would just delete/remove them from google voice itself
Same deal here
Yeah this can be annoying. Hope someone knows a fix. Thanks.
amallama said:
i would just delete/remove them from google voice itself
Click to expand...
Click to collapse
Unfortunately, that doesn't really fix it...I went through and marked all "unread" as "read" and deleted numerous old Vmails...unless I delete ALL old Vmails, this happens. I could do that - but I sure as **** shouldn't have to do that. It's a bug.
It worked just fine on CM10 (and my GS3) - I'd get the notification when there was a new VM, I'd click the notification, and I'd listen to it in the 'stock' dialer/vmail app with CM10. No persistent notifications.

When I recieve a text message I get the tone I set as well as an additional beeping

The extra beeping is like a door opening sound at a corner store, two quadruple beeps of the same tone played at the same time as the tone I set. I can remove the one I set but not the beeps (unless i silence). It was working fine until I installed some work software to receive work e-mails securely. Can't see how that would mess things up, but even so I should be able to change the beeping tone somehow. I have gone through the settings in the message app (3 dot), notification tone option removes my tone not the beeps same as through settings the normal way. Thanks for the help.
I just got my phone, and I'm having the same issue...
I get the sms notification sound I had set, and I get the additional beeping (to me it sounds like a fire alarm).
I've tried other sms apps (Textra ans Signal) and it's the same issue with them as well.
Have you or anyone else a solution to this?
For anyone having the same issue, I fixed it with a factory reset, and I didn't import any old settings. When I first set up my phone I imported stuff from my google cloud sync, and that might have caused the issue. When I imported my previous settings, it also installed all my old apps, so one of those apps could have caused the issue as well. If I find the culprit of this bug, I will post a followup here for anyone who also might experience it.
i got my p20 pro yesterday and have it update but dont have this problem
I had this issue. I disabled private space and it was solved. It maybe had to do with the private space counterpart of the Messages app getting a duplicate notification for SMS. You could try disabling/silencing it if you don't want to disable private space completely. Hope this helps.

Categories

Resources