Sim1 no sim card - Xperia Z4/Z3+ Q&A, Help & Troubleshooting

Dears,
I have had this phone for over a week now both my sims have been working in it flawlessly, Today it said while I was browsing "sim card inserted refreshing" then it reboot my phone. When it did sim 1 no longer reads the sim inserted in it so I replaced the sim1 and sim2 thinking the sim itself might have gone bad, guess what? Both sim cards work fine in sim 2 tray. Anyone has a solution for this?
See attached screenshot from the settings of the dual sim
I repeat both sim cards are functional it's the sim1 tray that seems to have a problem I hope it's a software issue I'm resetting factory now then updating the forum.
Please help
Sent from my E6533 using XDA Free mobile app

Okay factory reset and austen restore didn't work. Also restoring resting from Sony suit didn't work. I sent it in to the shop yesterday they couldn't figure it out either I hope I get a replacement
Sent from my C6903 using XDA Free mobile app

Just to update... I got a replacement phone. And now i feel sad I didn't wait up for z5 premium
Sent from my E6533 using XDA Free mobile app

OMG! guess what? The new phone that they replaced me with did the exact same thing that the first phone did! I was surfing the internet then it refreshed sim cards and rebooted all by itself!! When it booted again sim1 isn't working anymore.... Please help this time I can't check with the warranty because I'm travelling won't be back to my country anytime soon... Do i can't get it replaced again till I get back, I'd appreciate any help or suggestions and yes I did repair phone on pc companion and still sim 1 not working and the phone is over heating more than the usual even without any sim card inserted...
Sent from my E6533 using XDA Free mobile app

C'mon guys 300 views and no one has any input on this matter? Please help anything might be useful, I'm travelling so I can't send it to the repair shop to be replaced again if that's what they'll do...
Sent from my E6533 using XDA Free mobile app

I have the same problem. The Simcard 1 just stopped working. Of course no one would reply because this is a hardware issue, since xda is more focused on development. As for me, I didn't do anything about it and lived with it. I am also sad that I didn't wait for Z5. Sony's refresh cycle is messed up.

KristianKenneth said:
I have the same problem. The Simcard 1 just stopped working. Of course no one would reply because this is a hardware issue, since xda is more focused on development. As for me, I didn't do anything about it and lived with it. I am also sad that I didn't wait for Z5. Sony's refresh cycle is messed up.
Click to expand...
Click to collapse
Thank you for taking the time to reply! Well since the sim1 died the battery has been horrible and the heating extreme. Is the same happening for you? Did you contact Sony about it?
Sent from my E6533 using XDA Free mobile app

KristianKenneth said:
I have the same problem. The Simcard 1 just stopped working. Of course no one would reply because this is a hardware issue, since xda is more focused on development. As for me, I didn't do anything about it and lived with it. I am also sad that I didn't wait for Z5. Sony's refresh cycle is messed up.
Click to expand...
Click to collapse
Help there just am update, I sent back my phone to Sony dealership they said sim 1 slot has been broken and it's not covered in the warranty since it's physically damaged. Well my only solution is to have a z3+dual with 1 sim lol anyway I think my first phone had the same issue but they replaced it anyway.

angvil said:
Help there just am update, I sent back my phone to Sony dealership they said sim 1 slot has been broken and it's not covered in the warranty since it's physically damaged. Well my only solution is to have a z3+dual with 1 sim lol anyway I think my first phone had the same issue but they replaced it anyway.
Click to expand...
Click to collapse
I am but anything careful on my devices and still, like you, mine was broken and why only on sim 1 slot? I think is their fault, clearly it is a design flaw.

Did you insert the tray correctly? If not, yes the tray might have damaged and that isn't covered by the warranty.

i have same problem , please u can tell me what do with The warranty and what tell you about the problem?!
I am from aamman same your city
Thank you
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Related

[Q] where to buy galaxy note main board???

Hi everyone I have a galaxy note and having problem with the sim tray!! I heard the only way to fix it is changing the main board. Where can I buy the main board???
vicdroid84 said:
Hi everyone I have a galaxy note and having problem with the sim tray!! I heard the only way to fix it is changing the main board. Where can I buy the main board???
Click to expand...
Click to collapse
Dont you have warranty?It it better to get it checked in service center first.
vicdroid84 said:
Hi everyone I have a galaxy note and having problem with the sim tray!! I heard the only way to fix it is changing the main board. Where can I buy the main board???
Click to expand...
Click to collapse
What's the issue you're having?
Sent from my GT-N7000 using xda premium
i put a microsim to sim adapter and it broke the sim contacts on the tray!! Thats why I don't have warranty. Do anyone know what can I do???
How much does Samsung charge for this repair? I think it is better to have them repair it.
U should try diferent micro sim before u buy main board, u have two type of micro sim , sim with smaller chip and with bigger, the smaller one are causing problem, some of them are not working and some of them have problem with contact.
Sent from my GT-N7000 using xda premium
i have same problem before, i wen to network and said that ive lost my micro sim and i told them that i want normal sim replacement, because normal sim have big chip, after they send me new sim i have no problem...
Sent from my GT-N7000 using xda premium
Right now i have a regular sim on it and it recognize it but turns to "simcard remove please reboot phone". Someone repair the sim tray but thats what happens now.
vicdroid84 said:
Right now i have a regular sim on it and it recognize it but turns to "simcard remove please reboot phone". Someone repair the sim tray but thats what happens now.
Click to expand...
Click to collapse
and that someone screwed it up worse..... i should be able to fix it i pm'd you
..broke mine too!!
..did a similar thing to my Note.....the sim card caught one of the connectors in the sim tray and pulled it off!!!...found a cool video on how to dismantle it (1st video on on "dismantle galaxy note"search) on you tube....on closer inspection the connector had broken and pulled away from the circuit board too (not happy!!). Have hunted high and low to try and find someone who could supply a replacement main board....without any luck - if there's anyone out there that could point us in the write direction/add a link here....i'd love you forever!!
Really missing my Note right now!!!
New mobo for Galaxy Note? Check these guys out!!!
vicdroid84 you may be in luck......have found these guys, their based in Birmingham and are called Intercity business telecommunications (wont let me add the link here) tel:0121 643 7373.....have spoken to them, they can supply and fit a new mobo for about £130......takes about 48 hours upon them getting it to repair...am sending mine of today!!!!!........yipppeeeee!!
Samsung replaces the SIM tray. I read it is less than 50$ and sometime it is free.
Changing MOBO for a SIM tree is like changing a Car engine for a small nut
i recommend you take it to a company that's not Samsung to fix it, Samsung wont fix it if you don't have a warranty
cabloomi said:
i recommend you take it to a company that's not Samsung to fix it, Samsung wont fix it if you don't have a warranty
Click to expand...
Click to collapse
Just pointing out to the OP that the above might be misinformation. The fix should be free if it's a warranty and $50 if it is a sim issue.
and as i said earlier.. if samsung wont fix it .. i can and will... and i can say so far i havent voided a warranty as in the warranty is still good after ive done the repair.. thats how clean..... so anyone with the problem just pm me... its legit too. got pretty good at board level repairs over the past 22 years working for some big name manufacturers... just trying to help...already helped a few on here....
Sim pins
I too broke off 1 of the 3 pins pulling a microsim out. I ordered and received the sim connector from parts4repair.com. But I think I have to solder off the current connector then solder on the replacement. Am I correct?
Dahazman said:
I too broke off 1 of the 3 pins pulling a microsim out. I ordered and received the sim connector from parts4repair.com. But I think I have to solder off the current connector then solder on the replacement. Am I correct?
Click to expand...
Click to collapse
well its that or let someone else do it... as ive said pm me... i fix them and fix them well... cant even tell i was in the phone... i have references and pics of previous repairs...
i will say beware if you try it... there is quite a bit of stuff you can screw up if you dont know what youre doing...

Sim card issue?

Just got a new phone, going to use Sgs as dev/ backup phone
on three network, sun card used to work but now I get no service, I can't add a Apn manually? Anyone got any ideas? Can sim card get tied to imei number?
Update.
Spoke to THREE (UK) they said that once a SIM card has been used in the SGS3, It can't be used in another phone! Guess the SGS1 will have to go :-(
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??????????????????????????????????!!!!!!!!!!!!!!!!!!!!!
Just tried 2 more sim cards, phone didn't recognize any of them, sim card holder must be broke, guess I'll have to sell it unless it can be fixed fire not too much
Sent via TCP/IP
Can you please help me by looking at your sim card tray - photo attached
Hi Folks, i think my Sim card tray is broken, can someone please have a look at their own and tell me if I am missing a pin (I have 'tried' to upload a photo, but it looks like a pin may be missing from behind the 3rd sim tray hole).
many thanks if you can help out...
gsw5700 said:
Hi Folks, i think my Sim card tray is broken, can someone please have a look at their own and tell me if I am missing a pin (I have 'tried' to upload a photo, but it looks like a pin may be missing from behind the 3rd sim tray hole).
many thanks if you can help out...
Click to expand...
Click to collapse
My phone has 3 pins
Looks like yours is broken...
Thank you very much for looking, appreciate it
Sent via TCP/IP
These are easy to replace you just take off the back and its a separate board for the sim and sd it just un clips and there around a fiver online (I broke the one on my phone)
Sent from my GT-I9000 using xda premium
calum96 said:
These are easy to replace you just take off the back and its a separate board for the sim and sd it just un clips and there around a fiver online (I broke the one on my phone)
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
Fantastic advice, just got a genuine new sim tray for £7.99, can now sell it for a decent price, thanks man
Sent via TCP/IP
Welcome!
Sent from my GT-I9000 using xda premium

SIM card not working

Hey XDA Devs,
Well every time my dad gets a new phone I get his old one, he got the Xperia S so I got the Xperia T off him, my phone before this was the Arc S and it had one of the larger SIM card holders unlike the Xperia T which requires the smalled one. My dad cut down the SIM to size at about 3PM yesterday and worked fine all day, but I left it on charge over night woke up and the card apparently isn't in my phone... I've tried restarting and taking the sim out but I've had no luck and I need it for school at 8:25
Any help would be amazing as always and nice to have my first post on XDA
seanyutd said:
Hey XDA Devs,
Well every time my dad gets a new phone I get his old one, he got the Xperia S so I got the Xperia T off him, my phone before this was the Arc S and it had one of the larger SIM card holders unlike the Xperia T which requires the smalled one. My dad cut down the SIM to size at about 3PM yesterday and worked fine all day, but I left it on charge over night woke up and the card apparently isn't in my phone... I've tried restarting and taking the sim out but I've had no luck and I need it for school at 8:25
Any help would be amazing as always and nice to have my first post on XDA
Click to expand...
Click to collapse
Speak to your carrier and get a free sim card that is the correct size.
PS, why would he go for a S after having the T? Why not the Z?
Probably he wanted his son to have the X T.
On topic, sim might have not seated properly or the sim might got damaged. Try seating it again or the last resort would be what Greg suggested.
Sent from my LT29i using xda app-developers app
Hey ty for both your suggestions, and I've got the T i used to have the arc S greg
I will probably ask my dad to get me a sim which is the right size, thank you
FIXED
Well i solved it, the 2nd suggestion saying make sure it's seated properly worked
Just moved it about a little now it's fine
seanyutd said:
Well i solved it, the 2nd suggestion saying make sure it's seated properly worked
Just moved it about a little now it's fine
Click to expand...
Click to collapse
OK, but i do suggest getting a proper card as well. You might as well, it is free and it will be more secure.
PS, I know you now have the T, but my question was why would your dad downgrade from a T to an S? If he wanted a new phone why didnt he go for the Z?
My dad didn't get the S, I got his old phone the T and he sold the S.. His new phone is that water proof sony one? i think it's the X i dont know;P
seanyutd said:
My dad didn't get the S, I got his old phone the T and he sold the S.. His new phone is that water proof sony one? i think it's the X i dont know;P
Click to expand...
Click to collapse
You mean V?
Sent from your backyard...
Slender watches what you do...

[Q] Xperia T unlocking

i recently purchased a phone and the phone is clean but the bugger sold me a phone which is locked and i mean hardlocked is there any way to get around it i do have the unlock code but it wont accept it.
this is a brand new phone and i cant use it at all.
any help would be greatly appreciated thanks
please post in the corect section.
Just send it back to the person you bought it off,,,
Have you tried the power on and volume up button trick? Press and hold them both untill it vibrates 3 times
I think he is talking about SIM lock, which will be locked down completely after too many failed attempts.
Until now there is no known solution other than to sell the phone and buy another one. Or try to get a refund through the seller. If you bought it using PayPal you can always use their services if you buy something that isn't what was offered/expected (complaints center)
Good luck!
Sent from my phone using XDA Premium
Unless it's just got a gesture or password unlock when it boots then flashing a different rom would help?
Hit thanks if helped.
Cheers,
Lunar.
sent from my T.
To be honest it's a sim lock issue cause I was going through cellunlocker.net and they are the ones who told me there is no unlock for it being hardlocked since no tries left. I'm looking for a way to use the phone cause I purchased it in person locally and lost the person info so I need to use this phone
Sent from my XT910 using Tapatalk 2
What you get buying a nicked phone.
merseyman said:
What you get buying a nicked phone.
Click to expand...
Click to collapse
the phone is brand new in box except it wasnt sealed. other then that i have everything. stolen means esn will be flagged that i called and confirmed but nothing to do with it like that.
Try contacting Sony, MAYBE they can help you
Sent from my phone using XDA Premium
I have they said only carrier can help me but the carrier doesn't help me either cause I am not customer of them
Sent from my XT910 using Tapatalk 2
Anyway to unlock. A. Sony Xperia t that is hard lockrd
Sent from my Optimus G using Tapatalk 4 Beta

HELP - My new phone stop reading the SimCard

My new phone stop reading the SimCard after 2 using days ("no simcard" reporting). I am sure It is not a software problem but on the other hand the SimCard socket hardware look like new. Unfortunately I don't have warranty... Any idea how to fix it? :crying:
Have you tried factory reset? We need more information about your phone too....
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
rdh28 said:
Have you tried factory reset? We need more information about your phone too....
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It worked perfect 2 days and suddenly no calling in/out no SimCard...I tried all, cleaning the socket by electric spry etc. I root it and wipe all including factory reset. No SimCard... (the sim itself is ok on other phone). This phone is new and all its hardware just new. I loss $350 since I bought it with no warranty .:crying:
xperia_88 said:
It worked perfect 2 days and suddenly no calling in/out no SimCard...I tried all, cleaning the socket by electric spry etc. I root it and wipe all including factory reset. No SimCard... (the sim itself is ok on other phone). This phone is new and all its hardware just new. I loss $350 since I bought it with no warranty .:crying:
Click to expand...
Click to collapse
Only other option I can think of is flashing the 4.3 ML2 release via Odin, see if that kicks it into gear....
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
In the worst case scenario the spare part is not expensive and replace procedure is not that hard.
Just replaced USB charging port on mine and cost around $10 on eBay.
Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
First off you should flash another version of the firmware on your phone just to double-check.
Try 4.2.2 and other versions of 4.4.2. If it doesn't work then try some of the custom firmwares like CarbonROM and others.
If it still doesn't work then your sim card reader is defective and needs to be replaced.
You can buy it from eBay (search for "S4 active sim tray") and order ascending by price. It costs about $6.2 without shipping.
It is fairly easy to replace, just pop a few screws out the back and it is the first little board that you see, disconnect the flex cable, take it out and put in the new board.
Alternatively if you cannot buy from ebay from various reasons, go to your local GSM repair shop and ask them to replace just the tray, it is compatible with multiple phones and it is replaceable by Hot Air rework.
Good day!

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