Database Develop

Under (At) 30 Days, cracked screen

I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.

DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.

Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.

I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.

Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343

http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.

A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
Click to expand...
Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.

I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.

I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan

Where to get diamond's flex board/cable?

My Diamond is broken. Sent it to the local store and according to them the flex cable/board was broken.
Any recommended shop to purchase? I found several online shops but not sure.
By the way, the battery is drained faster now. One full charge only last 4 hours with no usage at all.
My question is does this weird battery issue has something to do with the broken flex board/cable?
Thanks.

watanabe said:
My Diamond is broken. Sent it to the local store and according to them the flex cable/board was broken.
Any recommended shop to purchase? I found several online shops but not sure.
By the way, the battery is drained faster now. One full charge only last 4 hours with no usage at all.
My question is does this weird battery issue has something to do with the broken flex board/cable?
Thanks.
Click to expand...
Click to collapse
to answer one of ur questions (altho i'm not sure if u want it answered?!?) eBay will probably be the best place to get a replacement, or if u can wait a week Deal Extreme may have one (will be cheap if they do + free worldwide postage)

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.

When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444

Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB

wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.

Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.

Hi,
where did you get the replacement screen for $80?
Thanks.

knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee

vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it

vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?

u should take it to htc service !

I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...

Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

Dropped captivate, screen had purple spots, then black :(

Hello
I recently dropped my Samsung Captivate. First time it had purple spots on the screen in 1 day the whole screen went purple and the next day the whole screen went black The sensor and everything else is working.
How do you think, what may be the issue of this? is the screen completely screwed or there may be another, less important damage.

Lejolasho said:
Hello
I recently dropped my Samsung Captivate. First time it had purple spots on the screen in 1 day the whole screen went purple and the next day the whole screen went black The sensor and everything else is working.
How do you think, what may be the issue of this? is the screen completely screwed or there may be another, less important damage.
Click to expand...
Click to collapse
My guess is that you'll have to replace the digitaliser. You can do it yourself or contact mobiletechvideos.com for the job.
If you have any experience in it though, you can try opening your phone and see if anything isn't correctly connected.

BWolf56 said:
My guess is that you'll have to replace the digitaliser. You can do it yourself or contact mobiletechvideos.com for the job.
If you have any experience in it though, you can try opening your phone and see if anything isn't correctly connected.
Click to expand...
Click to collapse
did you mean the whole lcd?

Pretty sure it would be easier to replace the digitizer + screen, since I think they're glued together on the captivate? (correct me if I'm wrong).
It's about $75. http://www.ebay.com/itm/Samsung-Cap...izer-i896-AT-T-Galaxy-S-Display-/160787040070

Lejolasho said:
did you mean the whole lcd?
Click to expand...
Click to collapse
x0ne215 said:
Pretty sure it would be easier to replace the digitizer + screen, since I think they're glued together on the captivate? (correct me if I'm wrong).
It's about $75. http://www.ebay.com/itm/Samsung-Cap...izer-i896-AT-T-Galaxy-S-Display-/160787040070
Click to expand...
Click to collapse
You would have to replace both, yes.

BWolf56 said:
You would have to replace both, yes.
Click to expand...
Click to collapse
At the cost of replace them both i can buy a captivate in better condition i did hope, that there could be another issue. thank you guys.

You can...? Please shoot me a link...haha .

x0ne215 said:
You can...? Please shoot me a link...haha .
Click to expand...
Click to collapse
Yeah, I'd like to grab a spare if they are sitting that cheap now.
Sent from my SGH-I897 using xda app-developers app

As far as I've seen, the cheapest I got mine was $80. Bad idea, too many issues, wasted money. Buying anywhere but swappa they're about 150$+. Swappa has one for $135 (hoping to buy that one actually, but either have to wait a week and hope someone doesn't buy it, or sell my pantech crossover faster so I have the money haha).

x0ne215 said:
As far as I've seen, the cheapest I got mine was $80. Bad idea, too many issues, wasted money. Buying anywhere but swappa they're about 150$+. Swappa has one for $135 (hoping to buy that one actually, but either have to wait a week and hope someone doesn't buy it, or sell my pantech crossover faster so I have the money haha).
Click to expand...
Click to collapse
You just have to put "i897" or similar as an ebay saved search that notifies you when new products matching that description are posted.
I bought 1 cappy for $60 from ebay seller alltechwholesale, out of Texas I think. In my experience, they do a good job inspecting the phones first so you know what your going to get. In my experience and many others, the phone arrived in better condition than described....Then I picked up two more sold together on ebay for $70 that were listed as one bad digitizer and the other bad charge port. I got them as parts phones. The one with the "bad digitizer" ended up being just a bad search button because the screen lifted on that corner a little. A 50 cent tube of adhesive fixed that. Then the second of the two just had a dirty charge port and a squirt of crc electronics cleaner fixed it...Now I have a main phone, a backup flashed to be identical, and a media device!!
After taking this phone completely apart a few times it gets pretty easy to see it really is a mini computer and most of the major parts can be bought on ebay for decent prices and replaced fairly easy....The ribbons that connect the various parts can bend and break easily so that is something to keep in mind. I broke the ribbon for the headphone jack assembly but a little hunting on ebay and I had one on it's way for $1.50 after shipping lol.

rmntruexjr said:
You just have to put "i897" or similar as an ebay saved search that notifies you when new products matching that description are posted.
I bought 1 cappy for $60 from ebay seller alltechwholesale, out of Texas I think. In my experience, they do a good job inspecting the phones first so you know what your going to get. In my experience and many others, the phone arrived in better condition than described....Then I picked up two more sold together on ebay for $70 that were listed as one bad digitizer and the other bad charge port. I got them as parts phones. The one with the "bad digitizer" ended up being just a bad search button because the screen lifted on that corner a little. A 50 cent tube of adhesive fixed that. Then the second of the two just had a dirty charge port and a squirt of crc electronics cleaner fixed it...Now I have a main phone, a backup flashed to be identical, and a media device!!
After taking this phone completely apart a few times it gets pretty easy to see it really is a mini computer and most of the major parts can be bought on ebay for decent prices and replaced fairly easy....The ribbons that connect the various parts can bend and break easily so that is something to keep in mind. I broke the ribbon for the headphone jack assembly but a little hunting on ebay and I had one on it's way for $1.50 after shipping lol.
Click to expand...
Click to collapse
Haha yes, I can relate to the mini computer aspect. Just spent my day repairing about 8 hp Touchsmarts, the cappy compared to that, is a dream lmao. Much less to deal with . I planned on using the cappy I have now as a spare part phone anyway, unless I can somehow get it to work. But I didn't know about the whole ebay thing. I shall do that now, thanks a TON :fingers-crossed:
EDIT: Just checked alltechwholesale ebay store, SO MANY CAPPYS FOR SALE!!! All around the same price, seems they put it up for 0.99 and someone keeps jacking it up to $70 shortly after. My only thing -- I hate auctions . But great share and bookmarked

x0ne215 said:
Haha yes, I can relate to the mini computer aspect. Just spent my day repairing about 8 hp Touchsmarts, the cappy compared to that, is a dream lmao. Much less to deal with . I planned on using the cappy I have now as a spare part phone anyway, unless I can somehow get it to work. But I didn't know about the whole ebay thing. I shall do that now, thanks a TON :fingers-crossed:
EDIT: Just checked alltechwholesale ebay store, SO MANY CAPPYS FOR SALE!!! All around the same price, seems they put it up for 0.99 and someone keeps jacking it up to $70 shortly after. My only thing -- I hate auctions . But great share and bookmarked
Click to expand...
Click to collapse
yeah, alltech is just auctions but I just took time to read conditions and saved a bunch and you'll find that they go for different prices depending on what's wrong and even depending on the day or time of day lol......That's why I suggested saving the search too. I use the ebay app and when there is new listings of my saved searches I get a notification so I go and look. If your quick, You can possibly snag a "buy it now" at a decent price depending on the condition your looking for. I really couldn't believe I ended up with 3 100% working phones and maybe I just got lucky, but I'd say it's worth a try lol.

I'd say it was a combination of good research, and amazing luck hahaha. But I do appreciate it a lot, thanks for the info, cheers

Lejolasho said:
At the cost of replace them both i can buy a captivate in better condition i did hope, that there could be another issue. thank you guys.
Click to expand...
Click to collapse
Sorry we kind of got off the subject, But for the digitizer try what Bwolf said about the connections.
Once when I was testing the power button I soldered on my old cappy I didn't get one of the ribbons all the way on (i believe it was the ribbon near the power button), and the screen flashed a few different colors.
There is at least one probably more youtube vids with pointers on how to get the cappy apart in a way that wont do damage.

I know there's a tare-down guide here, and there was a YouTube video where someone replaced the screen, if I can find it on my history I'll edit this post

rmntruexjr said:
Sorry we kind of got off the subject, But for the digitizer try what Bwolf said about the connections.
Once when I was testing the power button I soldered on my old cappy I didn't get one of the ribbons all the way on (i believe it was the ribbon near the power button), and the screen flashed a few different colors.
There is at least one probably more youtube vids with pointers on how to get the cappy apart in a way that wont do damage.
Click to expand...
Click to collapse
i have checked and now i am sure, that the screen is broken. I live in a state, that is not supported by paypal and and where can i buy used captivate for parts with my credit card?

The only place I can think of would be ebay, if you can find a seller who accepts things other than paypal. Or you can try craigslist.

Broken Screen

I couldn't find another topic regarding broken screen so decided to make this one.
Yesterday I broke my screen . The phone is working, but the screen not at all. Several phone repair shops offered me to fix it for 85-110 pounds. Does it worth it ? A friend of mine said to me that the replaceable screens are not as good as the original ones. If that's the case any idea how much can I get for it if I sell it like that with the broken screen? Best offer I saw was with EE recycle for 60 pounds... Any info is much appreciated.
Thanks.

Well i think its better for a professional to replace the screen, but you can tried it yourself if you know how. You can get parts really cheap and there are a lot of videos on yt on how to do it. But still I would rather let a professional fix it