Related
If I flash back to stock rom, will they be able to tell that I have flashed other roms?
I'm considering trying to get a replacement due to random shut downs. My work has me on call and sometimes I pick up my phone and I don't know how long it's been off. My employees often text me important stuff from the job. So this is important to me.
So will they be able to tell?
Nope, make sure to master clear and then get the JH7 update to be sure.
cappysw10 said:
Nope, make sure to master clear and then get the JH7 update to be sure.
Click to expand...
Click to collapse
Agreed.
Though I suggest you hold out for another week or two and have them replace it for the Inspire. I'm going to do that soon, and speak to their 'Android specialists' about it.
Two things I don't like about that phone are the size (it's huge) and the lcd screen. I don't think I could go to an lcd after using samoled.
Plus, how would that work. I have a 2 year commitment with this phone, how could I trade for that one. I'm well past my trial period.
did you buy phone insurance? u coulda always just drop the phone and bust the screen.
if not, flash back to stock and the n00bs in the store wont know the difference. however, if you are well past your trial period, att is gonna send you to samsung more than likely. at least that is what they tried to do with me. my first captivate shut down every time i got a text message.
If you're insisting on switching phones, contact warranty and they'll send you another one. After they've sent you two Captivates, you are within your rights to ask for a different make and model. If they don't comply just ask for the Resolutions team, and they'll help you out.
thank you all
bms231 said:
did you buy phone insurance? u coulda always just drop the phone and bust the screen.
Click to expand...
Click to collapse
Because insurance fraud is always a good idea (purposely breaking your phone is insurance fraud FYI).
yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.
task650 said:
yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.
Click to expand...
Click to collapse
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App
-Kevlar- said:
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Last time i checked they did but eeh if it work for him it works...
I got a new battery last year in sept or that time around, but its kinda loose. (its 1200mA, Original samsung battery for the Ace)
It's not the exact size though, its a wee bit smaller, and slimmer.A slight tap on the back and my phone switches off.
This happens even if, a slight shake or something.
One day, I was using my phone, I was in the bus, and a bump came up,my hand shook, and the phone switched off.
when I switched it on, all the apps stored in my SD card was gone.
I rebooted twice, still nothing.
So, I downloaded the apps again, and they installed properly.
Then I decided to change my rom since I thought I've used it for a few months, so I switched to "The Ultimatum"
And just last week, the same thing happened, except this time, even when I download the same apps (like FB and whatsapp)
it doesnt install. FB FC's before even opening and Whatsapp FC's after it says it's found message backup.
so I installed friendcaster and FB messenger. :laugh:
What is going on?!
Alpha que said:
I got a new battery last year in sept or that time around, but its kinda loose. (its 1200mA, Original samsung battery for the Ace)
It's not the exact size though, its a wee bit smaller, and slimmer.A slight tap on the back and my phone switches off.
This happens even if, a slight shake or something.
One day, I was using my phone, I was in the bus, and a bump came up,my hand shook, and the phone switched off.
when I switched it on, all the apps stored in my SD card was gone.
I rebooted twice, still nothing.
So, I downloaded the apps again, and they installed properly.
Then I decided to change my rom since I thought I've used it for a few months, so I switched to "The Ultimatum"
And just last week, the same thing happened, except this time, even when I download the same apps (like FB and whatsapp)
it doesnt install. FB FC's before even opening and Whatsapp FC's after it says it's found message backup.
so I installed friendcaster and FB messenger. :laugh:
What is going on?!
Click to expand...
Click to collapse
virus?¿?¿ HAHAHA!!!
I think your problem is your battery, if the changes aren't saved you can lose your data...it'd corrupt you data partition too, so flash a fresh stock an then flash a custom rom and be careful with the battery
If you're still under warranty, head to the nearest Samsung service. They'll provide you a new battery free of cost. If your warranty is over, you may have to pay. Any case, buy one new battery.
Sent from my GT-S5830 using xda premium
Put some thick material like cardboard or something and stuff the battery compartment so that it doesn't move when it gets any bumps or shocks. Just make sure the material is heat resistant, it shouldn't catch fire or melt/expand when the battery heats up.
ayush29k said:
Put some thick material like cardboard or something and stuff the battery compartment so that it doesn't move when it gets any bumps or shocks. Just make sure the material is heat resistant, it shouldn't catch fire or melt/expand when the battery heats up.
Click to expand...
Click to collapse
Why make your phone a trash can when you can buy one ?! There are better, safer and easier ways off getting through it.
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
Why make your phone a trash can when you can buy one ?! There are better, safer and easier ways off getting through it.
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Its a tested process, the old nokia phones usually got their connector pins loose after 2 years of use and people used a folded paper to stuff the casing and make sure the battery stays connected. Sure there was never a problem of heating then but that's why i said to use something heat resistant, i am not suggesting him to blow himself or is phone up over this.
He bought a new battery, that indicates that he is not under warranty anymore, i suggested a way he can make his battery fit inside the case without disconnecting and loosing data free of cost, now you are suggesting him to spend more money on such a trivial thing?
Why waste money, its not spoiling the cosmetic looks of the phone, its fixing a problem, its safe and its free, why are you opposed to something this good?
Desi Jugaad
Translation: Well it simply means ideas which may sound extremely out-of-the-world but work
Sent from my GT-S3850
Cheers!
Xiao
ayush29k said:
Its a tested process, the old nokia phones usually got their connector pins loose after 2 years of use and people used a folded paper to stuff the casing and make sure the battery stays connected. Sure there was never a problem of heating then but that's why i said to use something heat resistant, i am not suggesting him to blow himself or is phone up over this.
He bought a new battery, that indicates that he is not under warranty anymore, i suggested a way he can make his battery fit inside the case without disconnecting and loosing data free of cost, now you are suggesting him to spend more money on such a trivial thing?
Why waste money, its not spoiling the cosmetic looks of the phone, its fixing a problem, its safe and its free, why are you opposed to something this good?
Click to expand...
Click to collapse
Everything local works in India But people in the outside world, in U.S.A. for example don't go to try such things, they just get a replacement. But why not give it a try if the phone's sold with a defective hardware and you're still under warranty ? You're bound to get a free replacement.
Talking about money, if this advice was being given to a noob that obviously will work wonders outta it, he/she would definitely end up in a deeper trouble...! I've seen people bury water drenched phones under rice...! So in short, xda's noobs are way more experimental then what you'd suppose. So, always give suggestions that bring a permanent fix to the problem, so that you don't have to keep on replacing the paper wearing under your battery just because it doesn't fit the size like it did yesterday
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
Everything local works in India But people in the outside world, in U.S.A. for example don't go to try such things, they just get a replacement. But why not give it a try if the phone's sold with a defective hardware and you're still under warranty ? You're bound to get a free replacement.
Talking about money, if this advice was being given to a noob that obviously will work wonders outta it, he/she would definitely end up in a deeper trouble...! I've seen people bury water drenched phones under rice...! So in short, xda's noobs are way more experimental then what you'd suppose. So, always give suggestions that bring a permanent fix to the problem, so that you don't have to keep on replacing the paper wearing under your battery just because it doesn't fit the size like it did yesterday
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
Like i said before, he bought a new battery, he would have gotten a replacement if he had warranty!
And i just gave a suggestion, its not about who uses it, a noob does not mean he is an idiot or is retarded and he will use paper alongside a heated battery, that would be really crazy, it only means that he is new at the android development and is not familiar with the technical processes and terms, i didn't suggest rocket science to the guy!!
And its just a suggestion, if it works in India, that does not mean it won't work anywhere else, if he likes it he can follow it otherwise ignore it or use a better option and its not your place to approve or reject someone's suggestion when you are not the OP.
There is no need to carry this topic forward.
Both of you are correct in your respective manners.
Sent from my GT-S3850
Cheers!
Xiao
Unnamed.Ace.User said:
There is no need to carry this topic forward.
Both of you are correct in your respective manners.
Sent from my GT-S3850
Cheers!
Xiao
Click to expand...
Click to collapse
Topic Closed from the offocial order from Unnamed.Ace.User
ayush29k said:
Like i said before, he bought a new battery, he would have gotten a replacement if he had warranty!
And i just gave a suggestion, its not about who uses it, a noob does not mean he is an idiot or is retarded and he will use paper alongside a heated battery, that would be really crazy, it only means that he is new at the android development and is not familiar with the technical processes and terms, i didn't suggest rocket science to the guy!!
And its just a suggestion, if it works in India, that does not mean it won't work anywhere else, if he likes it he can follow it otherwise ignore it or use a better option and its not your place to approve or reject someone's suggestion when you are not the OP.
Click to expand...
Click to collapse
I was just trying to say what kinda suggestions you need to give. But you seem to take things way beyond the aspect talking about authority, etc. Anyways, I don't wanna end up in a taunt over a topic that doesn't even concern to me. Have a nice time, let's forget that this even happened, let's be friends
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
I was just trying to say what kinda suggestions you need to give. But you seem to take things way beyond the aspect talking about authority, etc. Anyways, I don't wanna end up in a taunt over a topic that doesn't even concern to me. Have a nice time, let's forget that this even happened, let's be friends
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
I just wanted to give the guy an idea that came to my head, i never even expected a reply in the thread. Lets just end it here now.
ayush29k said:
I just wanted to give the guy an idea that came to my head, i never even expected a reply in the thread. Lets just end it here now.
Click to expand...
Click to collapse
Okay, here it is,
------------------ The End -------------------
Sent from my GT-S5830 using xda premium
Viper The Ripper said:
virus?¿?¿ HAHAHA!!!
I think your problem is your battery, if the changes aren't saved you can lose your data...it'd corrupt you data partition too, so flash a fresh stock an then flash a custom rom and be careful with the battery
Click to expand...
Click to collapse
Ha, I didnt think about that
Anyways, thanks!
Hopefully, I'll be able to get a new battery!
Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!
Let your conscious be your guide
Sent from my SM-N900A using Tapatalk
The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.
jerrycoffman45 said:
Let your conscious be your guide
Sent from my SM-N900A using Tapatalk
Click to expand...
Click to collapse
ptgptg said:
The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.
Click to expand...
Click to collapse
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
All they want back is the phone. Send the phone. Nothing else.
jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.
jdmsohc22 said:
Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!
Click to expand...
Click to collapse
Thet happened tome and they told me accesories were not required... so just send the phone.
Just send the phone. Keep the pen, battery and back cover.
Delakit said:
All they want back is the phone. Send the phone. Nothing else.
Click to expand...
Click to collapse
SladeZero said:
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.
Click to expand...
Click to collapse
torreon901 said:
Thet happened tome and they told me accesories were not required... so just send the phone.
Click to expand...
Click to collapse
lacz713 said:
Just send the phone. Keep the pen, battery and back cover.
Click to expand...
Click to collapse
Haha sounds like they're only getting the phone back if you ask me.. I just called and asked a rep and he said they don't care about anything but the phone anyways..!! WINNING..!! Thanks guys..!
Ok, So, I found this girl on my local face book and she sold me a Nexus 6 that has a shattered screen for 50$ I couldn't pass up the deal and I did contact Motorola who said that they would replace the screen for 175$ So, I am getting a great deal. The kicker is that I have no clue if it is reported stolen or what. She let me come to her house and assured me it wasn't and that she just didn't have the money to pay the 175$ for the insurance. Anyways, what do you guys think? should I send it in to Motorola? Can they keep the phone if there is something shady going on with it? It is from T Mobile from what she said. But I didn't get anything but the phone. I do have some sign of life. I just plugged it in and a green light came on up top but I have no screen action. The screen is shattered but the rest of it is in excellent condition.
As of now I have the One Plus One and I am debating on which phone is the keeper if everything does work out with it. Is there anyone else coming from the OPO who has an opinion of the 2 phones?
Any advise on my situation is highly appreciated!
Motorola won't keep it, they're not the mobile phone police.
With that said, who is this idiot girl? Why on earth would she sell a $650 phone, even with a crack screen for $50?
That's sounds shady if you ask me. Check the IMEI online and see if it might be black listed. If nothing cones out its at least worth fixing because that's a steal.
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Also T-Mobile will black list phones if they aren't gift l bought out right and the account holder doesn't pay for it.
Even with a crack screen and bad IMEI number it's still worth more then the $50 he paid for it.
Pilz said:
That's sounds shady if you ask me. Check the IMEI online and see if it might be black listed. If nothing cones out its at least worth fixing because that's a steal.
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Also T-Mobile will black list phones if they aren't gift l bought out right and the account holder doesn't pay for it.
Click to expand...
Click to collapse
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
I just ran through a teardown of the N6, and it doesn't appear as if there are any stickers on the inside that would list the IMEI on the inside of the device. It would seem that the only way to know for sure would be to take the gamble on having the screen fixed.
Personally I'd get it repaired and take the gamble. It is very suspicious that she didn't give you the included box, if she did buy it what good would she have by keeping the box?
$50 is not that bad and the repair cost isn't too bad either. Take the gamble and see what happens.
Sent from my Nexus 6 using Tapatalk
rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
Repair it because its worth the risk. Worst case she senario you will need a new imei but we aren't allow to discuss pushing new imei numbers to black listed phones on XDA but a quick google search could help you should you need it.
What's her Facebook? I'll help you check it out.
Sent from my Nexus 6 using Tapatalk
SilentO said:
What's her Facebook? I'll help you check it out.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
That doesn't even seem relevant....
rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
Andowsdan said:
I just ran through a teardown of the N6, and it doesn't appear as if there are any stickers on the inside that would list the IMEI on the inside of the device. It would seem that the only way to know for sure would be to take the gamble on having the screen fixed.
Click to expand...
Click to collapse
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en
PaisanNYC said:
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en
Click to expand...
Click to collapse
Son of a gun. I didn't even think of that. Only phone I've ever seen it there on before was the iPhone 4/4s. Well, that should solve OP's issue.
rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
I believe you can find the IMEI on the SIM card tray. She should have provided the payment receipt so you could prove it wasn't stolen.
PaisanNYC said:
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en
Click to expand...
Click to collapse
This, then go to http://swappa.com/esn and check the IMEI.
Well, Great news so far. I checked the IMEI # from the tray and it came back legit. So, I am winning so far! Thanks for all of the advise from everyone.
Now, I need to decide if I want to keep the Nexus over my OPO. I love my OPO but have been having an itchy finger to get the N6...We shall see!
Thanks again everyone!
DUDE!!! I have to share this...I called Motorola and told them that I got the phone from someone who didn't want to pay the insurance to fix it. They ran the IMEI # and I pre paid 175$ on a credit card and they sent me a new nexus 6 in the box with everything! Unopened!!! All I have to do is send the old phone back within a few days and I have just gotten a new N6 for 225$!!!Ya baby!!!
I couldn't honestly decide on what phone to keep between the Oneplus one and the N6 so I posted both on Craigslist and I said the first one that sold is the one I will get rid of and keep the other. Within 15 minutes of my post someone bought my One plus 1. So, fate has it that I have an N6! Now time to get this puppy flashed and dialed in. Thanks again !
rayandreas said:
DUDE!!! I have to share this...I called Motorola and told them that I got the phone from someone who didn't want to pay the insurance to fix it. They ran the IMEI # and I pre paid 175$ on a credit card and they sent me a new nexus 6 in the box with everything! Unopened!!! All I have to do is send the old phone back within a few days and I have just gotten a new N6 for 225$!!!Ya baby!!!
I couldn't honestly decide on what phone to keep between the Oneplus one and the N6 so I posted both on Craigslist and I said the first one that sold is the one I will get rid of and keep the other. Within 15 minutes of my post someone bought my One plus 1. So, fate has it that I have an N6! Now time to get this puppy flashed and dialed in. Thanks again !
Click to expand...
Click to collapse
I came from a OnePlus One, you won't regret it. Yeah the N6 is more wide but you'll get used to it, once you use the N6 you'll wonder why every other phone wasn't wide to begin with. OnePlus One does have better battery life but thats not to say that the N6 can't survive a full day without charging.
But congratulations, nice to see Motorola's customer service is quite nice.
zephiK said:
I came from a OnePlus One, you won't regret it. Yeah the N6 is more wide but you'll get used to it, once you use the N6 you'll wonder why every other phone wasn't wide to begin with. OnePlus One does have better battery life but thats not to say that the N6 can't survive a full day without charging.
But congratulations, nice to see Motorola's customer service is quite nice.
Click to expand...
Click to collapse
Yes sir! I remember you! You helped me in the very beginning when I first got my opo. I was stuck and you helped pull me out of a bind. Good man, good man.
Well, I am loving the N6 so far. I have had the N5 so this is going to be fun. Time to start digging in and seeing what this puppy can do.
I had the OnePlus One and loved it but the N6 is better
rayandreas said:
Ok, So, I found this girl on my local face book and she sold me a Nexus 6 that has a shattered screen for 50$ I couldn't pass up the deal and I did contact Motorola who said that they would replace the screen for 175$ So, I am getting a great deal. The kicker is that I have no clue if it is reported stolen or what. She let me come to her house and assured me it wasn't and that she just didn't have the money to pay the 175$ for the insurance. Anyways, what do you guys think? should I send it in to Motorola? Can they keep the phone if there is something shady going on with it? It is from T Mobile from what she said. But I didn't get anything but the phone. I do have some sign of life. I just plugged it in and a green light came on up top but I have no screen action. The screen is shattered but the rest of it is in excellent condition.
As of now I have the One Plus One and I am debating on which phone is the keeper if everything does work out with it. Is there anyone else coming from the OPO who has an opinion of the 2 phones?
Any advise on my situation is highly appreciated!
Click to expand...
Click to collapse
My N6 is rooted and I'm running the Franco kernel for better battery life but once it's replaced the 4K AMOLED screen alone is a big difference.
rayandreas said:
Yes sir! I remember you! You helped me in the very beginning when I first got my opo. I was stuck and you helped pull me out of a bind. Good man, good man.
Well, I am loving the N6 so far. I have had the N5 so this is going to be fun. Time to start digging in and seeing what this puppy can do.
Click to expand...
Click to collapse
Yeah your name sounds pretty familiar. I missed the Nexus community and it felt more true to "AOSP" as OPO ROMs/kernels heavily relied upon CM as they had a number of device specific code/commits.
I'm glad you're enjoying the device, a lot of N5 -> OPO -> N6 converts. I probably will skip on the OnePlus Two (or whatever its called).
I made my own custom ROM if you wanted to give it a try, if not then no bad feelings
edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
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Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
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Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.
Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.
gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
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http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
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It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
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I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
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Yeah, talking with AT&T support now.
Is anyone getting Edge's that aren't scratched?
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.
yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
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How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
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I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.
yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
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So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.