Bluetooth problem in Samsung Galaxy Note 5 - Galaxy Note5 Q&A, Help & Troubleshooting

My new Note 5 (SM-N920I) has problems with bluetooth. I can not connect to my car, nor to my headset. However I can connect to my Sony Vaio and my smarthwatch Gear Fit (although sometimes it is disconnected) .
From what little I could see , there is a problem with bluetooth in Note 5, but still no solution.
Someone knows a solution to work properly ?
Thank you

MaxiBlanc said:
My new Note 5 (SM-N920I) has problems with bluetooth. I can not connect to my car, nor to my headset. However I can connect to my Sony Vaio and my smarthwatch Gear Fit (although sometimes it is disconnected) .
From what little I could see , there is a problem with bluetooth in Note 5, but still no solution.
Someone knows a solution to work properly ?
Thank you
Click to expand...
Click to collapse
I had a problem too. I could connect but the range was very short then it would cut out. I replaced it.

With the new one, is rhe problem gone?

Bluetooth overall is much better for me than on my Note 4. I've not had trouble connecting to the six devices I use. There's some funkiness with my Gear S when reconnecting via BT after being connected remotely but that could easily be Gear Manager and not the phone. Range does seem a bit shorter but reconnections are a lot faster and more reliable. BT on any device is a big YMMV because of all the different devices being connected.

Related

Bluetooth Issues...

I use BT at home daily for listening to music and netcasts. I have a couple of different BT speakers as well as the awesome Panasonic Link-to-Cell phone system for those who have dropped their home hard-wired phone lines. I also use BT constantly when I am in my car.
With my LG G2, BT connection was seamless and immediate, all the time, for years now. It connected to multiple devices as soon as I walked in the door and with my car audio as soon as I started my car.
With the N5, it always needs to be re-paired manually - especially at home where there are two devices waiting to pair with it as soon as I come home. It'll pair with the Panasonic phone, but when I select a speaker, the N5 disconnects from the Panasonic and then I have to re-pair with it. It will work once I spend a moment managing connections. In the car it often pares immediately, but sometimes not.
Another observation is that the N5's BT range is short, and it will drop if a line-of-sight gets interrupted momentarily.
In an attempt to fix, I have wiped the cache for both Bluetooth apps that come with the VZW N5 - that didn't help. Then, I wiped the system cache, also no dice. I wonder if this is carrier-dependent (I am on VZW) or something to do with older BT devices and the newer BT protocol that the N5 uses. I've read that the N4 has similar BT issues.
Overall, it's usable, but not as good as my old G2. Anyone else have these issues? Fixes??
This issue persists to this day. I can accommodate it with some manual intervention when I want to connect to my BT speakers.
Looking to get a BT 4.x speaker to see if it's just a BT version issue.
I only use Bluetooth in my car and I haven't had any issues whatsoever. Always connects as soon as I start the car and never drops the connection or anything. It syncs my contacts and everything just fine as well. I don't use Smart Lock however. Maybe try turning that off?
billykxda said:
or something to do with older BT devices and the newer BT protocol that the N5 uses. I've read that the N4 has similar BT issues.
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Click to collapse
I think that's the case. For some reason samsung's 4.1 Bluetooth protocol is not backwards compatible. Ever since the s4 Bluetooth meta data has stopped working in my 2012 Mazda. Works fine with my N5 (nexus 5) and my LG G4. If I had to bet I think that's the issue with you. I could be wrong. Just thought I'd share.
mrnovanova said:
I think that's the case. For some reason samsung's 4.1 Bluetooth protocol is not backwards compatible. Ever since the s4 Bluetooth meta data has stopped working in my 2012 Mazda. Works fine with my N5 (nexus 5) and my LG G4. If I had to bet I think that's the issue with you. I could be wrong. Just thought I'd share.
Click to expand...
Click to collapse
Note 5 always works with my car, does not drop or anything but it has an unstable connection to my samsung gear circle headphones. I believe it is the 5.1.1 update, because they work with my wife's note 3 just fine and they used to work fine before the 5.1.1 update.
Did you ever resolve your issue? looks like some are successful after getting their device replaced and others are not and say the problem comes back. All seems to be related to the 5.1.1 update..
Bluetooth and Note 5, horrible combination
IceCreaMan said:
Did you ever resolve your issue? looks like some are successful after getting their device replaced and others are not and say the problem comes back. All seems to be related to the 5.1.1 update..
Click to expand...
Click to collapse
Thanks for writing. I found out that if I disable wifi, it connects a little better, though not as good as my wife's phone, Note 3 (my previous phone)
I tried to find ways to change the frequency it connects, but google was not helpful. Maybe some of the experts here could be helpful, I do not know.
Anyways, I tried to connect to our smart bulb yesterday. It would pair, but would never connect, wifi or not. On the other hand, the Note 3 connected to it immediately.
They keep updating the gear circle software but it is the phone fault, since gear circle is able to connect to my laptop from even another floor!
It's not the BT device... I have terrible luck with expensive purchases and my note 5 was no exception. I upgraded from a galaxy S relay (love keyboards) and about 1 month later my Bluetooth stopped working from all through my house to needing a DIRECT line of sight and max range of about 2 feet. Netflix, hulu, audible all pretty much useless with this issue.
I returned it and got a new one (not referbished) and I noticed a slight lag in key strokes. About 2 weeks go by and the bottom half of my screen is going haywire. Trying to scroll a Web page and it would click everywhere. Typing like I am now would result in 100s of extra letters I was never close to pressing. I returned it and got a referbished one and same thing... my 4th one which I'm using to type this just started doing the Bluetooth thing and I'm so mad.
It's not the Bluetooth device because I tried my old Plantronics I used for 5 years, my new Plantronics, my car, and these weird speakers that have water pumps in them and the issue was the same. I love this phone but it seems to hate me...
Android version
time4my5thnote5 said:
It's not the BT device... I have terrible luck with expensive purchases and my note 5 was no exception. I upgraded from a galaxy S relay (love keyboards) and about 1 month later my Bluetooth stopped working from all through my house to needing a DIRECT line of sight and max range of about 2 feet. Netflix, hulu, audible all pretty much useless with this issue.
I returned it and got a new one (not referbished) and I noticed a slight lag in key strokes. About 2 weeks go by and the bottom half of my screen is going haywire. Trying to scroll a Web page and it would click everywhere. Typing like I am now would result in 100s of extra letters I was never close to pressing. I returned it and got a referbished one and same thing... my 4th one which I'm using to type this just started doing the Bluetooth thing and I'm so mad.
It's not the Bluetooth device because I tried my old Plantronics I used for 5 years, my new Plantronics, my car, and these weird speakers that have water pumps in them and the issue was the same. I love this phone but it seems to hate me...
Click to expand...
Click to collapse
Quick question, do you have android 5.1.1 or 6? I still have 5.1.1 and thats when it started with the problems. It was all fine and dandy with android 5.0.
My wife has a Note 3 with 5.0 and the same headphones are just fine with it.
I have been waiting for android 6 to see if it works out.
My Note 5 upgraded itself to Android 6.0 and all my bluetooth problems are solved magically. I cannot believe how they can manage to screw up things for so many months and we have to wait for the new OS to have it solved. For Samsung Gear Circle none the less. I know I am not buying bluetooth watches or anything in case they screw up bluetooth again in an "update".

Bluetooth issues

Wondering if anyone else are having issues with the bluetooth on the note 5. One issue I'm having is the connection to my galaxy gear disconnects and reconnects randomly and after a few disconnects seems like the phone just ignores the gear and manual connection only works 50% of the time other times I have to reset the phone to regain connection. Other problem Im having, which I cant figure out, is my car bluetooth stereo connects with no issue to my phone but when using calling it uses the car speakers for output audio but the phones mic for input audio. Tried my S5 and the stereo works perfectly. Any suggestions? I've tried wiping caches, unpairing repairing devices. Factory reset (which worked for about a few hours but started the same issues again). I was thinking it may be software related but no software or updates were installed between the factory reset and having issues again.
Yes I'm having the same problem with my gear s2 just got off the phone with tmobile there sending me a new note 5 hopefully it will fix it I'll update after the switch
danjnoble said:
Wondering if anyone else are having issues with the bluetooth on the note 5. One issue I'm having is the connection to my galaxy gear disconnects and reconnects randomly and after a few disconnects seems like the phone just ignores the gear and manual connection only works 50% of the time other times I have to reset the phone to regain connection. Other problem Im having, which I cant figure out, is my car bluetooth stereo connects with no issue to my phone but when using calling it uses the car speakers for output audio but the phones mic for input audio. Tried my S5 and the stereo works perfectly. Any suggestions? I've tried wiping caches, unpairing repairing devices. Factory reset (which worked for about a few hours but started the same issues again). I was thinking it may be software related but no software or updates were installed between the factory reset and having issues again.
Click to expand...
Click to collapse
hi,
i have Note5 stock Rom, no root. I also have a Gear watch (still on Android.. not Tizen, rooted, Null 23 Rom) Been using the Gear watch since launch with my then Note 3, Note 4 and now with Note5.
Overall no problems at all. Only replaced the watch battery a month back thats all.
My Bluetooth connection to all my devices has been overall, very good.
I am currently using my Gear with Note5. The Bluetooth connection is very, very good. i cannot recall it ever disconnecting from Note5. (if in acceptable distance.. +-
10 metres or so.) Overall Gear is working 100%.
Point i am making is according to my experience, Bluetooth connection with Note5 works fine... no disconnecting issues.
I know this doesn't solve your issues,
but good to know.
Good luck
I'm wondering if I may have a hardware issue. If connected to a BT device (eg gear) and I move more than a couple ft from the device connection is lost. I'm very confused with my car stereo though, what would cause BT to split and use my phones mic and the stereos speaker not the stereo mic? Anyone ever experience a similar issue?
danjnoble said:
I'm wondering if I may have a hardware issue. If connected to a BT device (eg gear) and I move more than a couple ft from the device connection is lost. I'm very confused with my car stereo though, what would cause BT to split and use my phones mic and the stereos speaker not the stereo mic? Anyone ever experience a similar issue?
Click to expand...
Click to collapse
hi,
futher i can add,
i use Note5 Bluetooth
with following devices no issues. No disconnecting issues or any other issues.
Polor M400 Bluetooth Hart rate watch( re smart notifications) ,
Jam Bluetooth headset (streaming music) ,
Phillips Bluetooth dock.( streaming music.)
My Lenovo laptop,( Sending of pics, apps etc)
and use it to connect to my other Phone devices etc
Never had any issues with disconnecting.
Given that the devices are normally
about 2 meters apart when in use sometimes 10...12 meters.
I would suggest you get you device checked, as yes it does not seem right
that it disconnects so easy (when so near)
good luck
This might be an odd question but how would someone go about testing the phones BT, it connects just not stable. Only reason Im asking is I dont want to send it to samsung and have to wait 2-4 weeks and them to come back and say its working.
danjnoble said:
This might be an odd question but how would someone go about testing the phones BT, it connects just not stable. Only reason Im asking is I dont want to send it to samsung and have to wait 2-4 weeks and them to come back and say its working.
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Click to collapse
hi ,
yes ,i understand, you don't want to wait for period of time ,w/o your phone. !!!
I would have maybe done some "little tests" , to get a better opinion of the Bluetooth issue ??
eg. Test your devices in environment/area where there is no interference , ( no concrete walls ,buildings ...an open area .No electric cables/towers )
An open area ,field or another locations than your home or workplace etc .
See what is you min. and max. distance on disconnection ,if it only occurs more at your home than another area .? Get some facts and maybe make a small video to illustrate your issue ?
and show it to "someone" in the know ???
eg ..If you bought phone through service provider show video to them ./Samsung ( i have a habit that when i have a issue ..........................
eg. broken roof tiles/wall socket /a damage car part ......etc etc ....
i would take photo's/video ,(with my phone and keep copy on my phone ) and when talking to "somebody" in the know/or send your device to Samsung ,show them photo's /video of issues. It helps them to understand your issues better ,
and maybe give you better advice on issue ?
Also ,try to compare you results with somebody with similar device ???
Google is your friend ???
Google around ..???
you might just learn something in process ,that can help ?
Above is basics of what i would have done .
good luck
Bluetooth firmware v 4.2 and older versions .
danjnoble said:
This might be an odd question but how would someone go about testing the phones BT, it connects just not stable. Only reason Im asking is I dont want to send it to samsung and have to wait 2-4 weeks and them to come back and say its working.
Click to expand...
Click to collapse
hi
further to my post above ,
i just want to add another issue you should be aware .
Bluetooth v 4.2 (Note5 firmware ) and compatibility issues with other Bluetooth versions 3.0 ,v 4.0 v 4.1 etc ,To give you a real life example .......
On my Gear watch i use to have Bluetooth v 3.0 ( ? )
i was using my Note 3 ( at the time ).Then my Note 3 was upgraded to Bluetooth v 4.0 ,
when i started having disconnection issues .Also in Bluetooth settings on my Note3 ,device my Gear would not show up in paired devices or stick in list .
When my Gear Bluetooth firmware was upgrade to v 4.0,
i found the disconnection issues was resolved and my Gear then showed up in pair devices
I am not saying this is the issue,
but you should be aware of what Bluetooth firmware your other devices are using ...?????
Is it Bluetooth L E ( Low Energy ) version 4.2 or v 3.0, v 4.0 ,v 4.1,
good luck
Hi again
So I got the new phone yesterday and so far everything is working perfectly no connection issues with the gear s2 it has been connected via bluetooth since yesterday afternoon when I receive the new phone
danjnoble said:
Wondering if anyone else are having issues with the bluetooth on the note 5. One issue I'm having is the connection to my galaxy gear disconnects and reconnects randomly and after a few disconnects seems like the phone just ignores the gear and manual connection only works 50% of the time other times I have to reset the phone to regain connection. Other problem Im having, which I cant figure out, is my car bluetooth stereo connects with no issue to my phone but when using calling it uses the car speakers for output audio but the phones mic for input audio. Tried my S5 and the stereo works perfectly. Any suggestions? I've tried wiping caches, unpairing repairing devices. Factory reset (which worked for about a few hours but started the same issues again). I was thinking it may be software related but no software or updates were installed between the factory reset and having issues again.
Click to expand...
Click to collapse
i've got such issues after restoring Note 5. i did reset gear to the factory settings and paired devices...
Thanks for the replies. After doing some testing and what not the only thing I can figure is a bad BT module/chip in the phone. Sent it in through my service provider today. Will post results when I gets it back. Using my old S3 for now until I gets it back, its like my phone shrunk and got sugnificantly slower lol.
update for anyone who is wondering or having the same prroblems. I got my phone back from samsung today, they replaced the main board in the phone. BT seems is working good now and the phone seems snappier than before. Thanks for the help. ☺
danjnoble said:
update for anyone who is wondering or having the same prroblems. I got my phone back from samsung today, they replaced the main board in the phone. BT seems is working good now and the phone seems snappier than before. Thanks for the help.
Click to expand...
Click to collapse
How the heck did you get your phone to/from Samsung that fast? I'm about to call TMO to get a replacement device...
rojovilla said:
How the heck did you get your phone to/from Samsung that fast? I'm about to call TMO to get a replacement device...
Click to expand...
Click to collapse
I dropped it off at telus (my service provider) and they sent it in for me. only took a couple days, I was surprised it was that fast. I live in NL, Canada and everyhting is usually slow shipping here.

Bluetooth issue

Anyone else have an issue with Bluetooth audio cutting out every few minutes then works fine again for a few?
Yes!
jellyhead said:
Anyone else have an issue with Bluetooth audio cutting out every few minutes then works fine again for a few?
Click to expand...
Click to collapse
Took forever to get it to pair with my Onkyo Receiver, then dropped the connection twice??
Just got my device yesterday, and I'm having issues as well. My Gear S3 keeps saying it's disconnected and will reconnect in a bit. Pretty annoying.
Moostafa29 said:
Just got my device yesterday, and I'm having issues as well. My Gear S3 keeps saying it's disconnected and will reconnect in a bit. Pretty annoying.
Click to expand...
Click to collapse
Annoying is putting it lightly, It seemed that my Gear S3 and the Onkyo Receiver are fighting for the BT connection??
For some reason this phone doesn't connect well with other Bluetooth devices nearby. I turned off 2 other Bluetooth devices inside the house and now the connection is good with my patio speaker.
No problems here. I always have my Gear S3 connected to the phone by BT, and often have a BT headset connected to the phone too.
I paired both my bt speakers yesterday and ran the dual audio from the phone for hours without issue.
Maybe the problem is device specific. I remember having the same issue with my note 7 and this BT adapter for my Onkyo receiver.
The only time my Gear S3 Frontier complains about being disconnected is when I'm out of range of the Note. The Note connects fine to my car ('14 BMW 535ix) and radar detector (can't have a BMW without one! :laugh, while remaining connected to my watch.
Yes, here also issues with connecting audio to car kit. Funny that I only noticed this after the first samsung oficial update.
It connects to the hands free phone, bit not to audio. Cleared Bluetooth system apps memory and cache and 8t worked again. Short time though. Problem is back again...
Now putting my hope on Samsung update.
Oh my gosh it's driving me crazy! One time BT stayed on 28 minutes. Usually it cuts off the call in 2-3 minutes!
Not sure what Note 8 types have BT issues, my N950U1 (SD), never has an issue. Maintains connection with Gear S2, always connects to car (audio and phone, Volvo XC60) and streams music and facilitates calls to wireless head buts/headphones. No hickups or disconnects whatsoever. Compared to Note 5 a huge improvement.

Issues with multiple bluetooth devices?

I use Remote Phone (https://justremotephone.com) for handeling calls at work. Remote Phone uses bluetooth handsfree profile for the purpose of controlling my phone from the laptop.
When my phone is connected to my laptop with Phone audio, Input device and Contact sharing enabled, it can only connect to my BT headset using Input device and Contact sharing.
When my phone is connected to my BT headset or a BT-speaker with handsfree-support (e.g. my car) with Phone audio, Input device and Contact sharing enabled, my smartwatch (Gear S3) looses Phone audio (or disconnects).
When my phone is connected to my smartwatch (Gear S3) with Phone audio, Input device and Contact sharing enabled, it often fails to register and automatically connect to other known devices.
It would seem that the N8 Sirocco can not connect to multiple devices using Phone audio profile.
I have sendt an e-mail to Nokia support addressing this issue, and will post the answer here.
I'm still on Android 8.0.0, and hopefully this is a SW-problem that is corrected in 8.1.
I'm guessing there is not so many N8 Sirocco owners out there yet, but of the few that is out there, has anyone else experienced similar BT handling issues?
This might not be a problem with the N8 Sirocco, but a problem with BT handling on the Gear S3.....
i have a major BT connection issues with my GEAR s3. It doesnt pair at all. the process gets stuck on the galaxy and stars moving around and saying setting up your device. Any help on how to connect my gear s3?
solution?
MrMastodon said:
This might not be a problem with the N8 Sirocco, but a problem with BT handling on the Gear S3.....
Click to expand...
Click to collapse
Hi MrMastodon. Did you solve the topic? As I have similar issue with Nokia 8 and car BT device + GPS BT tethering...
I completely forgot to follow up, it turns out that the Galaxy Gear is known for causing exceptionally bad Bluetooth-performance when paired with non Samsung devices.. I sold it.

Bluetooth Connectivity

Hi all. I'm having alit of problems with my Bluetooth not connecting or not keeping connection.
1. Airpods not keeping connection.
2. My Fitbit Versa can't connect at all.
Just wondering if anybody else has this problem.
Sent from my CLT-L29 using Tapatalk
I'm using it with several bluetooth peripherals, like UE Boom 2 and Jabra Elite 65T with no issues whatsoever. The connection is good, never got dropped.
I haven't tried with wearables so can't say much about it.
I'm not having any issues with my Fitbit Ionic. That said, a few others at the Fitbit community are stating they have Note 9/Fitbit issues. (I have no issues with any other bluetooth device.)
Thank you answering. My Airbud issues have gone away but my Fitbit verge is still acting up.
Hopefully there is a fix for this soon.
Sent from my SM-N960U using Tapatalk
No problems with my mini Jambox, Gear Fit Pro2, Sony and AKG headphones and my car's SYNC.
I'm having problems with the AirPods and my 512GB Exynos model:
Only when the phone is on a 2G network. Then the sound starts stuttering to the point that it cuts out completely. ALso the AirPods don't disconnect, they'll just cut out the sound. The Note 9 still detecs them as properly connected.
My Philips SBH7150 and Bose QC35II have no issues at all.
Can anyone with AirPods try to set their phone to 2G only and test this out?
So either folks have dropouts when the Note 9 or they don't? I've got Bose QC35II and a 9. When I put the phone in my back pocket I get cutouts. I did not have this issue with the Note 8.
Any opinions?
I did reset the BT app .. dumped data/cache and repaired to the Bose. It made no difference.
Never had this issues with my Note 9, had more bluetooth issues with my S7E but the way I fixed it was going to Apps > Show system apps>Bluetooth, the go into Bluetooth options and clear data/cache, maybe that will fix it for you. You'll probably lose paired bluetooth devices though, and need to re-pair.
daLareid said:
Never had this issues with my Note 9, had more bluetooth issues with my S7E but the way I fixed it was going to Apps > Show system apps>Bluetooth, the go into Bluetooth options and clear data/cache, maybe that will fix it for you. You'll probably lose paired bluetooth devices though, and need to re-pair.
Click to expand...
Click to collapse
Yeah, did that and rebooted the phone then re-paired the Bose QCII's with it.. It didn't help much. But the good news is I don't get drops when it's in my front pocket just the back pocket. I guess it's just how it is at the moment.
Thanks.
Old thread, but my s9 has horrible BT range. With airpods, even if I put my phone in my coat pocket, not pants pocket, the signal drops.
I know the airpods are good, they worked fine with my s9 plus.

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