Camera does not focus correctly - possibly software? - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I have an SM-N910T flashed with Rapture 8.2 running 5.1.1 on baseband COG2.
I've been having trouble with the camera ever since I flashed any custom rom. Sometimes the stock camera fails to open and remains black and spits out "camera failed."
Sometimes it opens with a big delay and is unable to focus to anything. The only temporary fix is clearing the camera cache, and trying again. Even so It's impossible to take a photo without exiting several times.
I have noticed that whenever I boot my phone, I have a "Kernel is not seandroid enforcing" message that pops on the top left corner.
Could it possibly be that I have the wrong kernel interfering with the camera? I've booted in safemode and the issue persists.
Anyone experiencing something similar? I hope it's not hardware related.

ungraph said:
I have an SM-N910T flashed with Rapture 8.2 running 5.1.1 on baseband COG2.
I've been having trouble with the camera ever since I flashed any custom rom. Sometimes the stock camera fails to open and remains black and spits out "camera failed."
Sometimes it opens with a big delay and is unable to focus to anything. The only temporary fix is clearing the camera cache, and trying again. Even so It's impossible to take a photo without exiting several times.
I have noticed that whenever I boot my phone, I have a "Kernel is not seandroid enforcing" message that pops on the top left corner.
Could it possibly be that I have the wrong kernel interfering with the camera? I've booted in safemode and the issue persists.
Anyone experiencing something similar? I hope it's not hardware related.
Click to expand...
Click to collapse
The kernel message displayed on boot just signifies you have a custom kernel, which is required to run 5.1.1 on a COG2 base.
Suggestion: use Odin to flash back to stock 5.0.1 COG2. If the phone hangs on initial boot, pull battery, reboot to recovery (which should be stock), factory reset, and reboot. Then when phone finishes boot, see if your camera problems still persist. If not, it seems your phone doesn't like Rapture. If so, then it looks like it is a hardware issue.

It is not software problem really is hardware problem.
i hava same problem with my note 4 from T-Mobile.
to fast focus shake the phone.

If you can return it for a new one, do it. As I understood there was a batch of these that had that problem. I bought mine from Costco and returned three within the first three weeks. Shaking it fixes it which makes me belive it's hardware. But nothing you can do to fix it, belive me I tried.

I had a similar problem while being on FireKat v13. There was a partial fix post somewhere that told basically to remove almost all camera modes, etc. It sped things up for me. After I upgraded to Rapture, no problem at all. And I don't mess with the camera anymore by installing Samsung modes. Also, the whole camera operation became a lot faster.

Related

[Q] camera issues

I've tried browsing the forums, and even locating the post talking about the fix for the camera, and I simply can't find it. I really don't want to go without a phone seeing as my job requires my phone, but it really sucks not having a camera or a flashlight toggle.
I've seen some people that have indicated its a physical issue, however, it sporadically starts working again. Note: I would like to avoid doing the super data wipe as I'm also having computer issues at the same time. If someone needs me to post a catalog, I will need help Learning what to filter out in order to upload only the necessary info.
I've tried wiping the data through twrp advanced wipe, and of course the dalvik cache has been wiped many-a-time. Any help would be appreciated!
Um...I don't think you even explain you problem. Might want to elaborate a bit.
Sent from my Nexus 6 using XDA Free mobile app
No matter what ROM I use, no matter what camera I try to install, I cannot get it to consistently work. More often than not, cannot connect to camera. I feel like its a setting or file sticking on the "SD card" that is interfering. I also cannot use the flashlight toggle, and parts of Google+ and gallery crash at times. This has been intermittently occurring since my first flash. Blissful ROM v1.7 twrp 2.8.4.0
Tried every wipe except for the one that makes me type yes. I've already flashed boot.IMG to disable decryption, and I'm starting to think that may have something to do with it.
I was under the impression I had twrp 2.8.4.0, but after double checking, it looks like it was stuck on 2.8.2.1. I flashed the newer version from twrp manager, and now my camera is working. I didn't do anything other than install the new recovery. And yes I've tried rebooting my phone in the past. This may be a temporary fix, but I'll report back tomorrow on whether it is still working. This is very odd.
Andddddddd it stopped working again. Super legit.
Might be similar to my issue.
My camera started only showing front facing..even the option for back facing wasn't there. Did wipes in recovery and app settings. Would work, it seemed, but would revert right back to not working. At one point the camera app wasn't appearing in the app drawer at all even though it was shown in "all apps".
This occurred on stock and custom ROMs. I was advised to try flashing factory IMG but I'm well within the warranty period ( phone less than 2weeks) so I'm locking it back up and have a replacement on the way from ATT...
* I also noticed the issue starting while I was on bliss ROM 1.7
Sent from my Nexus 6 using XDA Free mobile app
My camera is really shaky and won't focus correctly in landscape mode. I returned the first phone I had for basically the same thing because it wasn't focusing in portrait mode but looked fine in landscape. I haven't seen anyone else have this issue. At first I thought the camera was inconsistent but if you zoom in you can see that it doesn't focus properly.
I'm starting to wonder why there are so many people experiencing the same or similar camera issues. The only reason I'm starting to think that it is software based and not entirely hardware based is because I was having this same issue (cannot connect to camera) on my sgs5 with cm based Roms.
I'm not saying any of this makes sense, its just strange. I wish we could help troubleshoot what the root of this problem is instead of just RMAing the device. I'm afraid to RMA with T-Mobile.
you better do it before its too late. id rma it.
cellularticulate said:
No matter what ROM I use, no matter what camera I try to install, I cannot get it to consistently work. More often than not, cannot connect to camera. I feel like its a setting or file sticking on the "SD card" that is interfering. I also cannot use the flashlight toggle, and parts of Google+ and gallery crash at times. This has been intermittently occurring since my first flash. Blissful ROM v1.7 twrp 2.8.4.0
Tried every wipe except for the one that makes me type yes. I've already flashed boot.IMG to disable decryption, and I'm starting to think that may have something to do with it.
I was under the impression I had twrp 2.8.4.0, but after double checking, it looks like it was stuck on 2.8.2.1. I flashed the newer version from twrp manager, and now my camera is working. I didn't do anything other than install the new recovery. And yes I've tried rebooting my phone in the past. This may be a temporary fix, but I'll report back tomorrow on whether it is still working. This is very odd.
Click to expand...
Click to collapse
There is no sdcard.
Try going back to factory sysimage, and data wipe.
Are you using any "added in" camera software? If so, what?
cellularticulate said:
I'm starting to wonder why there are so many people experiencing the same or similar camera issues. The only reason I'm starting to think that it is software based and not entirely hardware based is because I was having this same issue (cannot connect to camera) on my sgs5 with cm based Roms.
I'm not saying any of this makes sense, its just strange. I wish we could help troubleshoot what the root of this problem is instead of just RMAing the device. I'm afraid to RMA with T-Mobile.
Click to expand...
Click to collapse
Similar issue. Get errors "Unfortunately, camera has stopped" or "cannot connect to camera." I picked up the phone right before a 2 week vacation so unfortunately I can't bring back to AT&T. Hopefully Moto plays nice. Problems originally occurred on stock 5.0 before the 5.0.1 update. Since AT&T was lagging on OTA, I flashed to the official BlissPop rom but I have the same problems. Sometimes it'll work like it's supposed to for a couple days but always reverts back to the errors. Nothing like being at the top of a mountain in Hawaii and "cannot connect to camera" right????Since I've read about this happening on so many different firmware variations, I have to believe it's a hardware issue.
I have only had issues with the stock camera app. Ive been running Pure Shamu for 2.5 weeks now and only using the Google Camera app from the play store (the one with HDR+ and the icon has the lens filled with rainbow colors) with absolutely no issues and only getting excellent quality pictures.
Had the issue where the camera wouldn't focus and everything on the screen gets jiggly and wavy like there's some sort of interference. I had motion sickness looking at the screen. Called Moto for an advance replacement and after a week of delay due to stock issue...somehow they were kind enough to upgrade me to a CW 64gb model. I hope it's new and no more camera issues.
Has everyone who got the 'no-focuse OIS' issue gotten new phone on RMA?
I took mine to repair few days ago and they said that they won't give me a new phone instantly, rather they try to fix the OIS. Not sure how that is going to work..?
They also suggested that this issue might be "self inflicted" or just an "feature" of the camera itself. fml.
Giants2010 said:
Similar issue. Get errors "Unfortunately, camera has stopped" or "cannot connect to camera." I picked up the phone right before a 2 week vacation so unfortunately I can't bring back to AT&T. Hopefully Moto plays nice. Problems originally occurred on stock 5.0 before the 5.0.1 update. Since AT&T was lagging on OTA, I flashed to the official BlissPop rom but I have the same problems. Sometimes it'll work like it's supposed to for a couple days but always reverts back to the errors. Nothing like being at the top of a mountain in Hawaii and "cannot connect to camera" right????Since I've read about this happening on so many different firmware variations, I have to believe it's a hardware issue.
Click to expand...
Click to collapse
I returned mine to stock, unroot/locked boot loader, factory reset, before shipping it off and the camera issue was still there. Maybe hardware related I'm thinking.
Sent from my Nexus 6 using XDA Free mobile app
Something rather peculiar Ive noticed...
I didn't really pinpoint this until today, but the camera very consistently starts working when you go into fastboot, load the recovery, and then boot into system. I'm really, sincerely not quite sure why this would be happening, but I still feel like it has something to do with boot.IMG
If any devs can point me in the right direction to try and track down the possibility of this being an issue, I'd love to potentially fix a bunch of people's camera issues (albeit there is probably also a hardware defect direct from moto).
Is logcat going to pick up on issues that originate from boot?
cellularticulate said:
I've tried browsing the forums, and even locating the post talking about the fix for the camera, and I simply can't find it. I really don't want to go without a phone seeing as my job requires my phone, but it really sucks not having a camera or a flashlight toggle.
I've seen some people that have indicated its a physical issue, however, it sporadically starts working again. Note: I would like to avoid doing the super data wipe as I'm also having computer issues at the same time. If someone needs me to post a catalog, I will need help Learning what to filter out in order to upload only the necessary info.
I've tried wiping the data through twrp advanced wipe, and of course the dalvik cache has been wiped many-a-time. Any help would be appreciated!
Click to expand...
Click to collapse
This is a hardware issue. Check http://forum.xda-developers.com/nexus-6/help/camera-lens-movement-t2984298
rdizzle707 said:
This is a hardware issue. Check http://forum.xda-developers.com/nexus-6/help/camera-lens-movement-t2984298
Click to expand...
Click to collapse
Not the issue I'm explaining though. This is a bit more deeply seeded of an issue. When I boot directly into the ROM, my twrp installer says I'm back on 2.8.2.1, but when I boot into fastboot and then twrp, and then ROM, it says 2.8.4.0 and my camera works. This is legitimately weird as ****.
cellularticulate said:
Not the issue I'm explaining though. This is a bit more deeply seeded of an issue. When I boot directly into the ROM, my twrp installer says I'm back on 2.8.2.1, but when I boot into fastboot and then twrp, and then ROM, it says 2.8.4.0 and my camera works. This is legitimately weird as ****.
Click to expand...
Click to collapse
Ohhh man that is weird.
rdizzle707 said:
This is a hardware issue. Check http://forum.xda-developers.com/nexus-6/help/camera-lens-movement-t2984298
Click to expand...
Click to collapse
rdizzle707 said:
Ohhh man that is weird.
Click to expand...
Click to collapse
It appears a bit more stable now. I tried flashing twrp from my computer and it seems to be a bit more nice. That and normal reboot to twrp doesn't say 2.8.2.1 - let me check twrp manager now.
And my camera and flashlight have worked for almost three days now. Dafuq.
Same issue. "Unfortunately, Camera has stopped."
No flash light available, only front camera working, clicking on HDR exits the app with the aforementioned error message.
Has anyone solved this issue?
I was on 5.1 stock (with root) and now I've updated to 5.1.1, but with no change to the Camera behaviour.

Z3C/CM12.1 main camera no longer working / black screen

I'm using a Z3 compact with CM12.1, that means unlocked bootloader and no more warranty. All of sudden, the main/back camera has stopped working. It is black, OSD still working, front camera still working, other camera apps don't make a difference.
I don't know if that is a problem of some recent CM nightly or something else. Browsing the web I get the idea that this symptom also appears on stock firmware, and it seems that nobody has yet found a solution (neither factory reset nor hardware replacement of camera help).
My question:
Has somebody else this problem, is it CM related?
Is there a solution other than complete phone replacement?
Is there some logfile I might consult to find out if the camera HW should be replaced? I don't want to disassemble the phone only to find out that the camera still does not work.
Thanks!
Must be a software problem related to the nightlies unstableness.
Try flashing a stock firmware to see if it gets fixed.
I'd rather avoid going back to stock. Reverting to a previous CM nightly (from a time when the camera definitely worked) did not help.
Do you have any reports of CM nightlies problems with the camera? I'd love to hear that, because it would mean that I don't have hardware problems. However, searching the web I only found many reports of the camera suddenly stopping to work, but nothing that this is related with recent CM nightlies.
But if it's a Hardware problem, there should be a logfile somewhere, or?
just did trial and error on the same problem with the black camera for 2h
i did however not install CM to cause this
I have a custom debloated rom, which worked fine.
I had to switch phones so i did a TW recovery backup.
Changed the filename on the new phone so it is found when restoring.
Restored. Everything works well, except the camera app.
When i wipe from the systems menu i lose all my data but the camera app works again.
But of course i need my data exactly the way i had it backed up.
Tried all kinds of things around the camera app, backing and restoring with and without kernel, always the same.
Back camera stays black.
This is similar to other reports I found in the web: The hardware works (which means replacing the sensor is of no use), but somehow it is no longer accessible. I tried different hw info apps, which all report the back camera with all specs and no problems, but no camera app is able to get it to work. I flashed several new CM nigthlies since, it doesn't help
I don't really know how to read logs (with 3CToolbox), however this line caught my attention. Maybe somebody here can interpret it:
07:45:48.427 caladbolg( 301)
9530027 cald_parammgr_generic.c (4299) 301 E [PRM] Fail: camera eeprom status
Since my Kernel debugging skills are also not existent i simply factory reset it and transferred my data with titanium backup.
Everything works fine now.
So my advise is to stop wasting your time with it too, just go back to working software
Unfortunately reverting to stock firmware did not repair my camera. Afraid I have some hardware defect
No resolution to this problem it seems

Help - Phone Randomly Powering Down

Hi Everyone
Bit of help please.
Having problems over the last 20 days or so. The phone keeps powering down completely at random.
I had flashed No Root Stock Debloated/Deodexed N6 ViPER|Atmos Audiophile 1.6 and after a week the above started.
Fully wiped (including data) the N6 and re-installed from a OTG USB through TWRP. After a week the same random shut-downs began again.
Another full wipe and installed ver 1.7 from the above and within a couple of days the shutdowns started again.
Today thought a different ROM may be the answer. Full wipe and tried [MMB29U/Q][6.0.1][STOCK][OMNI][MOKEE][CMTE][LAYERS] FLUENCE HD9 and the shut-downs are still here.
Seems to be getting worse.
Not using layers or anything abnormal - nova launcher and popular apps, nothing strange. No Kernel optimizations.
Really stumped as to what I have done. Wondering if I have a HW fault rather than custom rom or apps. Going to un-root, lock the BL and give Google stock image a go, unless anyone has a suggestion.
TIA
Any water damage that you can think of? Any parts of the phone getting extremely hot?
You could try ordering a new battery, and see if that fixes the issue, as it is not a software issue.
I'm also having a similar issue, but it occurs when trying to open camera and having relatively low charges(%20). I could not pinpoint my issue exactly but generally complete shutdowns caused by battery problems(temperature, voltage, mis-feedback). Like flyeyes says it is probably a defected battery unit.
Grab some logcats or a crash message. Without them the only thing I can advise is that it is one of your apps causing it or a hardware issue.
Have you tried complete stock firmware from Google with no customizations? If so, does it happen then? If it happens on complete stock from Google you might be looking at a hardware issue. If it only happens on custom ROMS after you set them up, then it might be an inconsistency with whatever apps/changes you make to it.

Weird Issue with random freezes and failure to boot

So I had been running the same ROM without any issue for almost 18 months. The note 4 is my backup phone so I do not mess with it too often. I did use it almost every day though for a media remote for my family room. However the other day the phone rebooted after seeing a weird error message pop up. It was not like any I had seen before, looked like an error related to the hardware.
Now no matter what ROM I flash onto it I it struggles to boot. If it does boot the ROM is really slow and choppy and often freezes or gives me the black screen of death and I have to pull the battery. I have tried multiple ROMs both TW and AOSP base and all are having the same issue. Even using ODIN to go back to stock did not fix the issue.
Is it possible the phone just had a hardware failure and is toast? Just curious if anyone has had this issue and if they have any ideas on how to fix it.
Thanks!
ShrekOpher said:
So I had been running the same ROM without any issue for almost 18 months. The note 4 is my backup phone so I do not mess with it too often. I did use it almost every day though for a media remote for my family room. However the other day the phone rebooted after seeing a weird error message pop up. It was not like any I had seen before, looked like an error related to the hardware.
Now no matter what ROM I flash onto it I it struggles to boot. If it does boot the ROM is really slow and choppy and often freezes or gives me the black screen of death and I have to pull the battery. I have tried multiple ROMs both TW and AOSP base and all are having the same issue. Even using ODIN to go back to stock did not fix the issue.
Is it possible the phone just had a hardware failure and is toast? Just curious if anyone has had this issue and if they have any ideas on how to fix it.
Thanks!
Click to expand...
Click to collapse
Many have had similar issues, for example:
http://forum.xda-developers.com/note-4-tmobile/general/marshmallow-updates-issues-t3415914
http://forum.xda-developers.com/note-4-tmobile/help/major-phone-issues-reboots-freezes-t3440870
A proposed solution has been to downgrade to LP, although some people have reported it not fully fixing the issues.

OP3T Randomly locks up and crashes/shuts down

Hi all, lurker here.
I've been having an issue with my OP3T that hasn't really phased me until now. From time to time my phone would lock up and crash (phone shuts down unexpectedly). I would have to manually reboot the phone by holding the power down button.
I am running on OOS Beta 10, rooted with Magisk 13, EX Kernel and whatnot. This has happened prior to being on beta channel and root as well. I've read somewhere that this is a hardware issue that arises from SD821 clocking up to max Freq which causes the crash but I think even with the custom kernel and underclocking I am still experiencing lock ups.
If there is a log I can provide for you guys I can post it, just don't know which one.
Thanks.
I too was experiencing lockups and reboots, turned out to be caused by Substratum theme engine, removed it and now phone works like a watch ?
pitrus- said:
I too was experiencing lockups and reboots, turned out to be caused by Substratum theme engine, removed it and now phone works like a watch
Click to expand...
Click to collapse
I don't have Substratum installed
Yes , am also facing similar issue...
I am getting a blank black screen.,that confusing me that it get locked up or does it switched off...
I think the problem is in beta system updates....
shivagajavelli said:
Yes , am also facing similar issue...
I am getting a blank black screen.,that confusing me that it get locked up or does it switched off...
I think the problem is in beta system updates....
Click to expand...
Click to collapse
Damnn, i've got the same problem.. blank screen with white light notif then off, when 3T not get random shutdown they give me random restart every 2-3mins, aarrgggghhh really annoying!
same problem with my devices
And then whats the solution for these problem? Arrggghhh
I've tried wiping system and reflashing OOS, with custom kernel and root. The problem hasn't come up (yet) so try that maybe.
dhuynh94 said:
I've tried wiping system and reflashing OOS, with custom kernel and root. The problem hasn't come up (yet) so try that maybe.
Click to expand...
Click to collapse
Anyway which kernel?
I have the same with stock and beta OOS, stock and bluspark kernel. Never rooted. I though that maybe i just press power button in my pocket but then it happend on the desk as well.
Similar issue, sometimes black screen with unresponsive buttons (they do vibrate), sometimes I can unlock it via fingerprint to the home screen but touch is unresponsive, only appswitch via recents button works but can't exit the app with home button, sometimes it just reboots.
Never had these issues from dirty flashing from open betas but now when I started clean these things began lol. Seems more laggy too.
dhuynh94 said:
I've tried wiping system and reflashing OOS, with custom kernel and root. The problem hasn't come up (yet) so try that maybe.
Click to expand...
Click to collapse
I just clean flashed all stock, pure without UBL, root but still same. Then tried to UBL, MAGISK + Franco Kernel, and still the same condition...
Ahhh i hate this phone! Really sucks
Hmm yeah I've had another crash but this just happened during boot.
Still have no idea what the possible cause is. Not aure why it's just us few that are experiencing this.
Maybe faulty hardware? Who knows
I used to have this problem when running the open betas for the 3t, I moved over to RR and there hasn't been any problems especially after the latest update
Edit. Also when turning on the phone the bootanimation (the two dots spinning around the thingy) it would freeze constantly, also fixed after moving to RR
My phone was crashed few times when using cameraMX application. I do not know reason, maybe last update fault? I have simple question, why we have beta version? Where is stable
Yeh I've had it freeze on multiple accounts while booting up. It would crash while the two dots are spinning and would need a hard reset.
Many times it would crash when entering my PIN for smart lock or lock screen as well..
Issue seems to have popped up again., after flashing OOS OB 14.
Most frequent symptom is after entering pin or unlocking device, at random times it would lock up Android and crash (shut down, not reboot). So I have to boot my device again by holding down power button.

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