Help! My Google Play app is being spammed with hundreds of 1-star ratings! - App Stores

This has been a nightmare for me tonight, watching my app go from a 3.9 rating to a 3.7 in a matter of hours.
I regularly monitor my app's statistics in both the Google Play Developer Console and an app called Andlytics. I look at my average rating, reviews, downloads, app crash logs, etc. Being intimate with my daily numbers, when they start to change drastically, I can easily spot when something is off.
On 11/7/2015, I got hit with numerous fake ratings and reviews. I received a total of 52 1-star ratings for that day, which is about 30-40 above average (I average about 5-20 1-star reviews a day). Other than the countless negative ratings, nothing else was abnormal (normal downloads, normal crash logs, etc). After reading a few of the reviews they happened to leave, the picture became clearer... all of them came from the same handful of devices, and every single one of them had the en/RU language set on their device. I went ahead and flagged those reviews as spam -- so far they are still there, but fingers crossed that they will go away. As far as the ratings go, I am unsure of how to view and flag the individual ratings (reviews left without comments), but I am absolutely sure that they left some of those as well (by my count, at least 10-20). Here are some screenshots I was able to take of the reviews...
https://drive.google.com/open?id=0ByK_ywEzSR7GSjJ4RHVpRXAtbUk
https://drive.google.com/open?id=0ByK_ywEzSR7GNUtrSl8tbXZKM0k
https://drive.google.com/open?id=0ByK_ywEzSR7GQjdfdFNxVG5LYUU
https://drive.google.com/open?id=0ByK_ywEzSR7GalU5eTNRdHM1ZHM
https://drive.google.com/open?id=0ByK_ywEzSR7GOHVsSE5oczdRRU0
https://drive.google.com/open?id=0ByK_ywEzSR7GdUpQVTJEUDZOZDg
https://drive.google.com/open?id=0ByK_ywEzSR7GOTJzMGxPSWdtakU
A few days went by with no strange activity. Until on 11/15/2015, I again was spammed like crazy with a whopping 613 1-star ratings! No reviews were left this time -- only ratings. And again, besides the avalanche of bad ratings, other app statistics looked normal (normal downloads, normal crash logs). This time around, I knew exactly what was going on, as I had read about it a few days prior... Apparently there are services out there where users can pay for thousands of fake reviews on a competing app, to ultimately lower its ranking in search results. Notice how in the screenshots below, the 1-star ratings go from a 277 at 9:20pm, to a staggering 609 at 10:12pm! In less than an hour my rating had drop 0.2 -- from 3.9 to 3.7 -- in comparison, my usual rating change for a day is a +- 0.001... By the end of the night, the final number of 1-star reviews settled at 613, as seen in the third screenshot.
https://drive.google.com/open?id=0ByK_ywEzSR7GOHAzVmdLVm1FcFU --- 9:20pm
https://drive.google.com/open?id=0ByK_ywEzSR7GbXhMeThydDd0Y2c --- 10:12pm
https://drive.google.com/open?id=0ByK_ywEzSR7GQlctVGlDejBndW8 --- 12:00am
As you can see, I am clearly being attacked -- most likely by a competitor who wants to get their app ranked higher than mine. I believe that 100% of these ratings (minus the normal 5-20 daily average) are falsified, and would like help in getting them removed from my app's rating. Every moment they stay, it hurts my app's reputation on the Google Play Store.
Does anyone know the best course of action to report these fake ratings? There are several resources on the Google Play Developer help section, but they simply tell you to flag the review -- unfortunately you cannot flag reviews that were left without comments -- which the majority of mine are. I did fill out a generic form for support, but I have no idea if I'm actually sending to the right people. Anything you guys know would help!
Thanks,
-Jake

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support.google.com/googleplay/android-developer/contactflow
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Related

[Q] I am looking for a good gym app

There are a few gym and workout apps but I can't find any that seem to describe what I want and since the market now only has a 15 minute trial, it's not enough to check the non-free ones out.
Basically I want to be able to put in a few different routines I have, each with a variety of cardio exercises, weights and stretching and then set the reps and weight etc.
Each time I go I'd like to be able to pick which routine I did then have the app, over time, suggest changes. For example, if I've done 2x10 reps of 40kg bench presses a few times, it will suggest I put the weight up on that. Or when I've run 10 minutes on the treadmill at 10kph a few times, it might suggest upping the time or speed etc.
Anything out there that can do this kind of thing?
idk jefit pro
has free version and is good but pro much better
I tried the free one and it does seem ok but doesn't do any kind of advising. That's what I'm really after
Gymprovise
Gymprovise is what you need. It is the best! No other gym/bodybuilding app comes close.
-Looks awesome. Beautiful, even. Other workout apps are butt ugly by comparison.
-UI is intuitive, clean, smooth, and most importantly, FAST. Doesn't need to connect to internet while you are tracking.
-Big database of exercises. Got all the usual suspects. Pictures too which are top notch. You can create your own too.
-You can plan and track routines with strength, cardio and stretching, and then view your
-Got weight and body measurement tracking as well
-Does not have social rubbish built in which IMO is just a freaking distraction from the Workout - although I think you can share completed Workouts to FB etc
Been using it for over 6 months and I have not looked back.
JEFIT is completely overrated. Steer clear. You'll be pulling your hair out trying to get it to do what you want.

Not a bad device, but...

This is a good device. I'm coming from iOS, so Android is new for me but the Nexus 7 is awesome. I only waited this long because pre-ICS I was afraid of fragmentation and went to the 'more stable' iPad 2. Now, I kind of regret that!
I have noticed a couple of things that trouble me, but it could just be me. Today I was running on the battery for about 1 hour and 20 minutes. I had played Dark Meadow, Duke Nukem 3D, Hanging with Friends, and setting up widgets on my home screen (I still haven't gotten used to what widgets on what home screen)..but it was already at 75% discharging (the wording seems odd but basically 25% of the battery already been used). I have the screen brightness down; and I do stream TWiT.tv through an app..and I get about 3-5 hours of battery life doing that. Is that normal?
BUT playing audio podcasts with screen locked, wifi off when it sleeps, etc i get 13 hours (yes, last night it clocked in at 13 hours 1 minute before battery died.)
I'm wondering this is normal. I do love the device though; so it may just be me being odd and worrying too much as i am new to Android
Overall, after selling my iPad 2, I'd give the Nexus 7 a 9/10. There needs to be more games I love (like hero academy, um..there were a couple I really loved on iOS that I loved but can't remember the names at all!) and at first I was having a hard time getting epub and pdf books onto the device, even using FBreader but I converted them to mobi and that's not a problem anymore.
Seriously, I love the device despite what Ithe issues I had--and they are my issues, not Google.
Some of those games you installed probably have some background service for ads or something, think of open feint and the like. Those services if not optimized for JB will drain your battery.
Auto brightness fr me and my battery is avg 8 hours with gaming, reading, Skype/googketalk video chatting.
Try to see if the games you have also have tegra versions usually marked by a THD in he title, they will wok better on this device.
Sent from my Nexus 7 using xda premium
slimdizzy said:
Some of those games you installed probably have some background service for ads or something, think of open feint and the like. Those services if not optimized for JB will drain your battery.
Auto brightness fr me and my battery is avg 8 hours with gaming, reading, Skype/googketalk video chatting.
Try to see if the games you have also have tegra versions usually marked by a THD in he title, they will wok better on this device.
Click to expand...
Click to collapse
I deleted most of the games if I don't like them, but I do make sure that they're THD 99.99% of the time. I also turned down my screen brightness. To give an idea. I just turned on F-Con's TWiT.tv app, with the brightness down..and it's at 68% discharging (I really wish they would have said 68% left or something) and it's been running for an 1 hour 45 minutes on the battery.
I'm really starting to think, and I posted this on G+, that I can't do ANYTHING with my device unless it's audio only and it's a little frustrating, but like I said, it's also probably just me being an idiot somewhere somehow. I really don't know what else to do to keep it from draining so fast (at least it feels fast) unless I keep it plugged into the charger when I'm streaming video. I know when I play games I like to go relax and lay down so I'm comfortable and I only stream video when I'm at my desk..so maybe just keeping it plugged in when doing that would be the best option.
It say "discharging" because that's exactly what it's doing. When plugged in, it says "charging".
nerfman100 said:
It say "discharging" because that's exactly what it's doing. When plugged in, it says "charging".
Click to expand...
Click to collapse
Yes, thank you. Just not used to that term being used. Remember, I did come from iOS they don't use it, at least from what I remember and saw, in their settings.
Takes a few charging cycles before battery life is at its best!
jaju123 said:
Takes a few charging cycles before battery life is at its best!
Click to expand...
Click to collapse
Good point! I've tried not to charge it unless it's going dead.
I think my main problems
-I stream twit.tv while on battery (maybe I should plug it in?)
-I've watched video podcasts while on battery (Maybe I should plug it in or switch to audio?)
-I have the brightness turned up (I've tried turning it down but it gets too dark for my bad eye sight)
I mean the list of stuff I do is:
-Play casual games
-Try more 'intense' games like dead trigger, duke nukem 3d
-send an email/text message via the voice typing
-Use Google Now/Voice Activities
-tweet, facebook, g+
-Use Google Drive or Evernote because I'm a writer.
-watch twit.tv
The most intense thing I do are the games and twit.tv. But I can still get 6-7 hours even doing those two things. So the battery isn't horrible, it's just me being hypersensitive I'd imagine.
loug002 said:
This is a good device. I'm coming from iOS, so Android is new for me but the Nexus 7 is awesome. I only waited this long because pre-ICS I was afraid of fragmentation and went to the 'more stable' iPad 2. Now, I kind of regret that!
I have noticed a couple of things that trouble me, but it could just be me. Today I was running on the battery for about 1 hour and 20 minutes. I had played Dark Meadow, Duke Nukem 3D, Hanging with Friends, and setting up widgets on my home screen (I still haven't gotten used to what widgets on what home screen)..but it was already at 75% discharging (the wording seems odd but basically 25% of the battery already been used). I have the screen brightness down; and I do stream TWiT.tv through an app..and I get about 3-5 hours of battery life doing that. Is that normal?
BUT playing audio podcasts with screen locked, wifi off when it sleeps, etc i get 13 hours (yes, last night it clocked in at 13 hours 1 minute before battery died.)
I'm wondering this is normal. I do love the device though; so it may just be me being odd and worrying too much as i am new to Android
Overall, after selling my iPad 2, I'd give the Nexus 7 a 9/10. There needs to be more games I love (like hero academy, um..there were a couple I really loved on iOS that I loved but can't remember the names at all!) and at first I was having a hard time getting epub and pdf books onto the device, even using FBreader but I converted them to mobi and that's not a problem anymore.
Seriously, I love the device despite what Ithe issues I had--and they are my issues, not Google.
Click to expand...
Click to collapse
great write up, op! you are a rare Ios person that I run into that isnt bashing how android ISNT Ios. Im glad to see that you have a great opinion and notice that this is a different system altogether. thanks, and Im glad you like the device...welcome to the Android family!
rayandreas said:
great write up, op! you are a rare Ios person that I run into that isnt bashing how android ISNT Ios. Im glad to see that you have a great opinion and notice that this is a different system altogether. thanks, and Im glad you like the device...welcome to the Android family!
Click to expand...
Click to collapse
Thank you! I would never bash it because it's not iOS. They were, at one point, two different beasts. Now, they're starting to become..well not the same as they are very different but they are starting to do more of the same. Personally, I just got tired of that walled garden of Apple. With the nexus 7, I've already downloaded stuff from Amazon's app store, the play store, etc. the only thing I haven't done is gone to a developer directly and installed something.
Overall, I love the nexus 7. it's the perfect size for reading a book and for playing many games. Google Now is nice because I can check the Pirates or Steelers score or the score of their rivals.
I really do love this.
Got my N7 last night. Full charge overnight. Today I was on it constantly. I had almost 9 hours with almost 6 hours screen on time. This was playing FPse and xda and a few other games.
Facebook SUCKS on android. Their app has background crap that chews through the battery. Delete that crap and either use a Widget (Android Pro Widgets) or a 3rd party app or just use the browser. Not only will these alternatives work better, you'll also see tons of extra battery life.
Sent from my Nexus 7 using xda premium
player911 said:
Got my N7 last night. Full charge overnight. Today I was on it constantly. I had almost 9 hours with almost 6 hours screen on time. This was playing FPse and xda and a few other games.
Facebook SUCKS on android. Their app has background crap that chews through the battery. Delete that crap and either use a Widget (Android Pro Widgets) or a 3rd party app or just use the browser. Not only will these alternatives work better, you'll also see tons of extra battery life.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I will actually do that. I trust guys like you since you have more experience with Android than I do.
I actually got, so far, doing everything that I would even with the streaming of the TWiT Network..I got 9 hours 48 minutes 18 seconds. Almost 10 hours doing what I normally do (play games, emails, txt, streaming video, etc) So I think the battery's starting to normalize to what I do (is that even possible? lol!)
Still 6+ hours doing all of that stuff, to me, is pretty dang good. I used to get about 4-5 hours on my iPad 2 doing all of that stuff.
I got 5h20min screen time with 2 days usages
Sent from my Nexus 7 using xda app-developers app
Always use the m.facebook site if you can, it's so much better than the Android app.
john.2011 said:
I got 5h20min screen time with 2 days usages
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
..I don't really know how to compete with that. I'm not sure if that is good or bad. lol. What exactly were you doing with it that you only got 5 hours 20 minutes over the course of two days? I mean that's only 2.66667 hours per day!
I Am Marino said:
Always use the m.facebook site if you can, it's so much better than the Android app.
Click to expand...
Click to collapse
m.facebook.com got it.
Any other tips/tricks/apps (preferably free. I already used my credits! I have a 1.53 left lol.) you who came before me have?
Gaming drains the battery a good bit, it's as simple as that.
I've had no problem with the battery life, it isn't super long but it's more than sufficient... (I have the brightness jacked way up.)
Under Settings -> Accounts and Sync, be sure to disable Instant Upload. (Along with anything else that you don't need, but I've found Instant Upload to be a major battery culprit.)
If you root, you can get BetterBatteryStats for a more thorough analysis.
Seihaku said:
Gaming drains the battery a good bit, it's as simple as that.
I've had no problem with the battery life, it isn't super long but it's more than sufficient... (I have the brightness jacked way up.)
Click to expand...
Click to collapse
Except I'm not gaming 24/7, I'll play for 5 minutes, maybe 10 (only sometimes longer)
Like I said I'm checking email, playing say Hanging with Friends, Tiny Tower, etc. then sending a text message, or a tweet or a facebook update, or a google plus update then I'm watching a twt.tv video or the livestream when a show is on.
It can't be just the gaming. and like I said, it could just be me. Today, for example, even though I streamed twit.tv, played a couple of games and all the rest..I still got 10 hours.
I've turned off wifi when alseep, as an example. I turned off instant upload. stuff like that. I still average abotu 10 hours a day, it was just that one day I got about 5-6 hours. I'll give it a try Monday or Tuesday again. I'll do nothing but stream off of the app I have for TWiT and see if I can reproduce it but it looks like 10 hours is about average for me.
As I said, and I know I'm repeating myself, it could just be me being hypersensitive about a new device and a new OS.
thebobp said:
Under Settings -> Accounts and Sync, be sure to disable Instant Upload. (Along with anything else that you don't need, but I've found Instant Upload to be a major battery culprit.)
If you root, you can get BetterBatteryStats for a more thorough analysis.
Click to expand...
Click to collapse
yep! i did that day one..cause funny thing. I found all of my G+ photos in the gallery and I'm like "WTF!? I didn't put those in there!" So I turned off instant upload and syncing photos. I keep the GPS and what not on only so I can use Google Now (you know, the "how tall is the Eiffel tower" thing?--brain's a little fuzzy at the moment)
loug002 said:
m.facebook.com got it.
Any other tips/tricks/apps (preferably free. I already used my credits! I have a 1.53 left lol.) you who came before me have?
Click to expand...
Click to collapse
I may be the only one to actually like the Facebook widget... I never actually open the app, but it is fun tabbing through
all my friend's statuses on the widget. My battery life seems fine...
Aside: One little feature I love is use Google Now to verbally "Set alarm to 25 minutes". That is how I know when my meal is ready...

[Q] App isn't showing in top new free at Google Play

I've released a game at deс 22th in "adventure" category. It was reviewed by youtube blogger and it got a boost of installs. Now it is around 1200 (4.5 stars based on 173 ratings) Since a week I can't find my game in "top new free adventures" for my country (all installs are from there). But same time I see there games with 0-10 installs! And the top in not full, it contains only 450/500 games.
Few days ago google manually changed content rating to "Medium Maturity" for this game. Could it cause disable participating the goole tops for my game? Or maybe there are new rules for rating new games?
I think their algorithm considers other things as well along with your rating and downloads . e.g the store listing, compliance with their policies. Not sure but we have also faced same scenario in past.
WakingBat said:
I think their algorithm considers other things as well along with your rating and downloads . e.g the store listing, compliance with their policies. Not sure but we have also faced same scenario in past.
Click to expand...
Click to collapse
And what did you perform to solve this? I'm afraid to publish new app if it will be invisible in tops.

How to monitor your app in first few days?

Hello everyone,
We have launched an android app, Factor Monsters (by Knowledge Platform), yesterday. Google Play is not showing downloads as for now and I came to know that it will show number of downloads after 2-3 days.
I am curious that, in such case, how can I benchmark our app's performance? We have received 30 ratings so far. Are they a good start? Is there any benchmark or tool to determine if our app is going fine or not?
I tried to do Google Search but was unable to find any answer which can give this information.
I shall look forward to learn from you in this regard.
Best,
Hira
Once and for all. Remember one thing. You should integrate analytics services into your app to get prorper information and on time.
30 is rather good but the amount of marks rarely indicates the amount of downloads. I would suggest 100-500 in your case.
Gooldy Games said:
Once and for all. Remember one thing. You should integrate analytics services into your app to get prorper information and on time.
30 is rather good but the amount of marks rarely indicates the amount of downloads. I would suggest 100-500 in your case.
Click to expand...
Click to collapse
You would suggest 100 - 500 of what in his case? Downloads?
Usually, you can expect that less than 0,5% of the users will review your app, and that 1 - 3% will give you the rating. Top games (Clash of Clans) get up to 10% ratings. But with such a low data, anything could happen. Also, many things could affect them:
- have you reviewed your app? With 30 reviews, your review is 3,3% of all your reviews...
- have your friends or family reviewed your app?
- have you asked people to review your app?
Anyway, good indicator would be to check how many impressions have you generated. Ad providers are much quicker with their dashboard updates. Also, integrating Google Analytics or Flurry could give you detailed insight in your users count, session length etc.
If you got 30 unincentivised reviews from general audience (not your facebook friends etc) it would mean you are most likely in 5000+ downloads range. But I guess you got these reviews from your friends or people that are somewhat familiar with you, and you are in 100 - 500 downloads range. Anyway, you can't expect any detailed and accurate data with such a low reviews count.
Hey hzainab,
30 ratings is a good starting point for just 2/3 days on the store, but as others have stated, I would wait until you have reached a higher volume if you want to use ratings as a metric.
I would focus on getting to know my users and the retention. Ratings may be good, but have you wondered how many of your new users have returned to your app after the first session? Or even if they are using the app the way you intended? Who are they? How much are they using? These KPIs will be more important on this stage since they will allow you to fine tune your users experience.
Google Analytics or Flurry can be an option and they are free services, but they will just give you some (limited) information. Since this is a newly app and you probably don't have a gigantic user community already, why don't you try other services which will also be free for your current numbers?
I know I am biased because I work for Liquid, but I would suggest that you take a look at what we do.
Regards and much success.
vaktu said:
You would suggest 100 - 500 of what in his case? Downloads?
Usually, you can expect that less than 0,5% of the users will review your app, and that 1 - 3% will give you the rating. Top games (Clash of Clans) get up to 10% ratings. But with such a low data, anything could happen. Also, many things could affect them:
- have you reviewed your app? With 30 reviews, your review is 3,3% of all your reviews...
- have your friends or family reviewed your app?
- have you asked people to review your app?
Anyway, good indicator would be to check how many impressions have you generated. Ad providers are much quicker with their dashboard updates. Also, integrating Google Analytics or Flurry could give you detailed insight in your users count, session length etc.
If you got 30 unincentivised reviews from general audience (not your facebook friends etc) it would mean you are most likely in 5000+ downloads range. But I guess you got these reviews from your friends or people that are somewhat familiar with you, and you are in 100 - 500 downloads range. Anyway, you can't expect any detailed and accurate data with such a low reviews count.
Click to expand...
Click to collapse
Yep, downloads. Usually you get bigger review\download rate in the beginning because of friends review , friend of friends review - etc. One crappy game of mine got 60 reviews and less then 700 downloads
Hi, You can choose App Annie, App Figures or Flurry to track your apps performance.
We used Google Analytics and BugSense.
Tips to monitor your app -
1.Firstly – don’t only focus on app downloads!
2.Want to improve your app? The real data is about engagement!
3.More behavior to track? Push notifications!
4.Track those all important reviews and ratings
5.Depressing uninstall analytics – not to mention crash stats!
6.User Acquisition – where did a spike in downloads come from?.
Some steps
hzainab said:
Hello everyone,
We have launched an android app, Factor Monsters (by Knowledge Platform), yesterday. Google Play is not showing downloads as for now and I came to know that it will show number of downloads after 2-3 days.
I am curious that, in such case, how can I benchmark our app's performance? We have received 30 ratings so far. Are they a good start? Is there any benchmark or tool to determine if our app is going fine or not?
I tried to do Google Search but was unable to find any answer which can give this information.
I shall look forward to learn from you in this regard.
Best,
Hira
Click to expand...
Click to collapse
Below is the data you need to track immediately after launching:
New users from acquisition sources
First-week engagement rates
First-week retention rates
Most used features
Least used features
App-store views and ratings
App installs vs. churn
Glitches/bugs

Note 9 (Exynos) gets warm from light usage(?)

So my Note 9 (Exynos) gets warm from light usage(gets warm, it doesn't overheat) and I was wondering if this is normal? I've had it for quite some time now and it has always been like this but I decided to ask just now.
Example: right now I've watched a couple of YouTube videos, no more than 20 minutes total, and my phone is quite warm to the touch. CPU monitor app says it is at 39 Celcius right now.
Like I said it has always been like this, but my last phone was an iPhone 8 plus and I had to play pubg for 30 minutes for it to even get remotely warm, while my note 9 gets warm from browsing Facebook or something like that.
Things I've done:
Clear cache
Factory reset
Battery calibration
Force quit and/or all unused apps
Disable all unused functions like wifi bluetooth and so on
Right now after quitting YouTube and typing all of this the phone is at a constant 37 celcius, which again, compared to the iPhone I had is quite honestly annoying.
I guess this is more a "is your phone like that" rather than "help me fix it" cause I feel like I've done everything that could potentially help.
Same here, I am not a power user, but I noticed that the phone gets really warm.
Especially when using navigation apps.
None of the other devices I have, are experiencing this.
And also if u using WQHD+ resolution, your phone will get warm too.
phones get warm.
its a fact.
* * * Thread Cleaned * * *
Let's all remember that there are many ways to skin the proverbial cat, and just because opinions differ, doesn't mean we need to start getting rude, sarcastic, or insulting.
Offer your opinion, if no one is buying it, move on. Discuss a topic, if no one sees it your way, move on.
Arguing, tossing insults and useless back and forth not only add clutter to the thread, it just makes everyone involved look poorly.
If the conversation is no longer helpful, or respectful; let's just all agree to move on.
Just a courtesy warning, please follow Forum Rules when posting.
Thanks for everyone's cooperation.
nmlng said:
And also if u using WQHD+ resolution, your phone will get warm too.
Click to expand...
Click to collapse
That is very true. If you run your device using in WQHD then it will get realy hot!
yes mine getting hot as well, especially while recording videos or if playing with drone, using gps, wifi and data. Sometimes I am using power mode so it can restrict background apps and reduce display resolution. I am wondering if this doing also cpu Snapdragon ??? OR is it just european cheaper version with Exynos

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