DOOGEE X5 drops data and calls after mins on - Doogee X5 Questions & Answers

Hello all,
I have just bought this phone and everything is great with it excepting of this issue:
After using it for some mins it just loses all the data and the phone calls. I cannot use internet or make/recieve phonecalls. The signal is still there and also de 3g logo, however, I can't use any.
After playing a bit with settings I have managed to keep the calls and data in 2g only. I must make clear that my phone works with the same 3g bands than my carrier (850/1900), and I refuse to believe it is not compatible with 3g cause its works few mins then everything just drops.
I have already configured my APN and the phone recognizes my carrier (Iusacell) with out no problems.
I have used over other forums and haven't found any hint or solution for my problem. I will try deactivating non needed bands once I root it.
Greetings,
Fernando

I have already rooted and disabled un used bands and didn't make any change. 3g still drops and I'm limited to use 2g...

Related

my Kaiser do not work with 3G only works on GSM

Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Might kinda help to tell folks where you live. Country? State/province?
UK,London
thnx for your reply i live in London,United Kingdom
Signal lost, this might help...
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Hi there nunu,
I had the same problem, went back to the store and nope not a known problem.... So I started to troubleshoot this
1. normal G connection
2. 3G appears or even H
3. signal lost and after 30 sec. the cycle starts again.
what worked for me was the changing the of the radio version. I am currently in the Netherlands and here the NEON_Radinly_1.65.24.36 works fine, I confirmed it by loading a rom with a different radio in it and the result was again the same.
hope this helped in any way...
Let me (us) know.
-------------------------------------------------------------------
life is good, but life get's much better with a Kaiser
are you trying to connect with [email protected] / cingular1 ?
this is the kinda information you should have put in your first post
I use the above and have zero problems in Philadelphia
My 3G went out for like a day here (Phone only worked on Edge), then it started working again. Cellular carriers do have outages from time to time. Has it been a long while since it stopped working?
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Flash to a different compatible radio. If you do not get 3G/H service back, then you have a hardware issue with your radio, and will need to have the phone serviced.
what newtwork are you on?
have you tried your sim in a different handset?
what happens when running in gsm only mode?
in settings phone network change selection to manual and tap find networks and reselect network (this is known as a manual roam) does this make a difference?
Same here!, im in montreal, canada with Rogers, and in 3g doesnt work, it detects the 3G network, but as soon as i try to make a call or go on the internet it looses the signal and i have to go on GSM mode.
and i'm using LKDV12 but i still had the same problem on AT&T Original rom, and Dual V2.
Anyone?
Major problem --
I have been travelling round the world for a year and have the same problem, Have tried many radios, if I use 3G( wscdma) or auto band then the signal drops everytime i try to make a call, and no data is possible however if I use gsm only data and voice work fine, thease symptoms are on many networks, Chile, Easter Island,Tahiti, NZ, Fiji, Optus ( OZ ), and m1 ( singapore ),
Radios tried
EMO 1.71.09.01
Neon 1.65.24.36
1.65.21.18 ( att )
I even loaded the generic dopod rom + radio and it didnt seem to help.
Is it possible something low level has changed whilst doing all this flashing ?
Or could the Hard SPL affect something.
I always try to buy a 3G USIM in each country and test the sim in a backup G800 to ensure the carrier has enabled 3g data okay.
Phone is Kaiser ( HTC TytnII )
ROM is varied but and usually lorentis series roms -- L26 12 light atm
Symptoms, 3G icon shows but data wont connect, if you try to call radio strength bar drops to zero and cell communications are lost , sometimes reestablishes comms but often needs soft reset to band switch to work.
If 3G icon not showing all calls and GPRS data works Okay.
Personally I would not expect this to be a hardware failiure as many others are experiencing teh same fault and for working hardware to fail in use is more erratic in the failiure mode, but a low level register, or some other type of protocol corruption could easiliy be the cause......
The proven "high GPS current consumption in standby" issue is also present as it seems to be on all Kaisers but afaik the root cause of this was never resolved either .....
my Kaiser do not work with 3G only works on GSM NEED HELP
HI I´m from mexico telcel gsm band and the same problm works on my kaiser tried changing the rom put the htc rom again the radio too
settingsROM 1.62.502.0 WINDOWS MOBILE 6 BUILD 1828.0.4.4
RADIO 1.27.14.09
PROTOCOL 22.45.88.07H
by the way how can i make it work on gsm only or edge or other than 3g that doesn't work
tks for your assistance iñm getting frustrated
edge
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
i have the same problem did you make it work how you set a gsm band instead of the 3g on the phone tks for your assis
dr.vogel
I have the same problem. Already had it with WM6.0 original HTC ROM (Finnish ROM, but language set to English). Then sent it to service. It came back, they said they "reapplied software or smth" and it worked after that. Then after 6.1 update again, the same problem (even with the latest updated Radio ROM).
When I set band selection to auto, it picks up 3G or even H but tends to loose it and definetly looses connection to network if I try to make a call. Can't take any incoming calls either.
It works ok when I force it to use GSM (EDGE for data) on Band selection tab, in phone properties.
I probably won't bother taking it to service anymore cause there is no local service here in Estonia, they ship it to Finland and it will take a minimum of 3 weeks...
... so I'm waiting for Xperia X1 and hope it's not as much HTC.
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Read this: http://forum.xda-developers.com/showthread.php?t=335074
Hardware problem, repair needed and unavoidable to get 3G functionality back.
I have the same problem.
I bought an O2 Stellar (Kaiser) from a work colleague and it worked fine on 3G/Auto on the day I bought it.
The next morning, when I switched on the phone, it had exactly the symptoms described (i.e. it would only work if forced into GSM mode).
My colleague took it back to O2 under warranty.
1 week later, it was returned as 'fixed', but it actually still had the problem, so my colleague returned it again to O2.
Another week later, O2 provided a replacement unit under warranty.
The replacement worked fine, until the next morning when I turned on the phone and had to force it into GSM mode again because it wouldn't work in 3G/Auto mode.
I'm on 3 in the UK and I suspect the problem is something to do with the roaming onto Orange GSM which happens when there is no 3G signal from 3UK. However, on the day each of the units worked, it was switching between 3G and GSM repeatedly because the 3G signal is fairly poor in my office.
I'm now waiting for my colleague to return from his holiday so that he can return this unit to O2 and we'll see if we get another replacement. If we do, I'm very reluctant to actually use it - I think I'll probably just sell it on and get something different. Shame because I really like the Kaiser.
as mentioned before, another thing that you should've tried is to call the helpline and see if there's an outage in your area. I've been experiencing the same problem in a very particular area (3G hand-off to EDGE problem only happens on campus). Tried different radios and problem still exist, so I gave them a call today and turned out that there is an outage here.
In my case, it's not caused by a network outage - 3G works fine on my Hermes in the same locations.
Good thought though.
Relax boys...I have'd the same problem... The only solution is to go with your phone for warranty return. There they will change your TyTN II mother board and all will be ok. IT IS THE ONLY WAY.
PS do the same thing I did http://forum.xda-developers.com/showthread.php?t=418375
i post this thead and the solution
i post this tread an the solution came on tha answer of various of you great ideas i get the solution changing the rom and the wm to 6.1 and the rom is the dutty's it has worked almost perfectly in any wy itested only some install on the gps progrms but no mayor problem tks all you friens for a great support
The same thing has happened to me as well (Orange UK).
Initially I thought that it was an outage in my area as my friends had problems connecting to 3G as well, but their problem has been fixed but I still cannot.
I'll be contacting their tech support dept. later today and I'll post back.

[02 2g/3g] losing 3g signal and does not fall back to 2g/edge?

Hi Guys
well did a search and couldn't find a topic about this, however if there is Sorry.
Anyways got my 02-Uk simplicity yesterday and set 3g and MMS up all fine, and was working fine, however today I came to work which is a bit out in the sticks so hard to get a 3g signal, and because of this i noticed I lost all signal.
after playing around I noticed that switiching it to "2g networks" i managed to get a full edge connection. My question is how come if it loses the 3g connection does it not revert back to a 2g network? I know there is a 2g connection beacuse if i do it manually it works. is there a way to do it automaticly?
also i do have data roaming connection active, and can post my APN details if anyone thinks that will help reslove the issue.
Thanks
matt
Brought mine in to t-mobile to ask the same question. they said just stick to 2g only when you're not in a known 3g area. They also recommended just turning data roaming off
I have the same problem with my Goophone Y6.
2 solutions I know:
1) Flightmode on/off
2) Reboot
This is very anoying, because the bug apperas again. One question: Do you lose signal when you turn your display off or after approximately 5 minutes?

Calling while using 3G

Hi there,
is it a know issue that while calling, the 3G navigation is not available?
Quite disappointing!!!
I thought the navigation wasn't even actually dependent on a data connection to proceed, once the route is downloaded in full?
ive noticed that all data doesnt work while on a call. i too am very disappointed as i use a lot of data and now it gets interrupted when i get a call. this is the main reason i havent switched from tmobile to sprint...
Something to keep in mind is that performance is going to depend strongly on your 3G connection. I noticed this immediately when I switched to T-Mobile with my AWS Nexus One because my data speed was around 700kbps on a good day.
Now that I've switched to a NAM Nexus One (UMTS 850/1900) and back to AT&T, I have been able to use any data intensive app I want while still on a call since my connection sits around 2.5-3mbps at any given time.
im coming from the touch pro 2 on tmobile and i never had an issue with calling and using data at the same time.
No issues here - data and calling work just fine together, in France, on Orange.
big_adventure said:
No issues here - data and calling work just fine together, in France, on Orange.
Click to expand...
Click to collapse
mmm Both Vodafone Italia and O2 Ireland have this issue...sound strange that is the carrier though...

[Q] 3g problems nexus one

hello every body
i have this problem with my nexus one when i am connected to 3g service (umts,hsdpa,Etc'). i can't make calls or receive any calls, i can't use the internet (data) or get sms and Etc'. but i have full bars reception. when i check the vi in setting to "use only 2g" the phone work great.
i tried everything downgrade/upgrade roms,radios. i tried to go back to my first backup and even do PASSIMG but nothing help i googled it every where but nothing
please some one can help???
without 3g the smartphone is useless
thanks,
shushkis
What network you on? I would at least see how old the sim card is.
Lots of time if you have an older sim card it just can't handle a newer system.
I am connected through Orange IL
and i tried switching sims even with other networks.
and more the phone worked fine at the beginning it just happened i remember i switch to one of CY roms and it happened
Have you tried a full wipe and reinstall the rom?
yes of course i tried customized roms and stock roms but nothing helped
I would check your apn settings...
apn connected to taking or getting calls?
i thought it's just for internet connection
Its just a guess.
If its a problem on multiple ROMs, its likely to be either hardware or settings. Settings are cheaper and easier to test, and that's the only setting I can think of...?
Of course, doing a full wipe (including system), installing a new ROM, and testing before you restore any apps and settings may be another way to test, but since the apn settings are pre-baked into most ROMs, it wouldn't rule our the apn...?
OK I tried to put apn settings and it didnt help
you say hardware?
but when I check in settings "use only 2g" the transceiver works great .
maybe the nexus have two transceiver one for 2g and one for 3g?
seems un-logical
No there are two radios one for 3g and one for 2g because 2g is for calls and 3g for data but when 3G is unavailable the phone will use the 2g for the data.
The Same Trouble
shushkis,
I have the same trouble, my 3G connection works so bad, but if I use only 2g connection, all works good... I have no idea what happend with my N1. I have a N1 for 3G 850 (AT&T) model.
Thanks for advantage.
So maybe the problem is the hardware? if the N1 have two inidvidul transcivers?
I have also the same problem. I've tried many different roms and radios. I use 900/2100 3G. What's strang is that 3G works perfectly at home, but when moving to another tower I get emergency calls only warning. 2g works fine.
I just started having 3G issues at home. With 3G on the phone reboots like once an hour, but on 2G I've gone days without a reboot. My 3G signal is not the best at home, but I don't know why that would make the phone reboot. I'm on T-Mo USA.
bobbyphoenix said:
I just started having 3G issues at home. With 3G on the phone reboots like once an hour, but on 2G I've gone days without a reboot. My 3G signal is not the best at home, but I don't know why that would make the phone reboot. I'm on T-Mo USA.
Click to expand...
Click to collapse
Go get a new SIM card...
danger-rat said:
Go get a new SIM card...
Click to expand...
Click to collapse
The one I'm using is only a couple months old, and it works well in my Desire HD, and my Moto Defy. It's only the N1, but I guess maybe it could be that. I'll look into more.
If it's only a few months old, then it may nor be the SIM that is the problem. I suggested it because a number of T-Mo users were having similar problems after a recent network upgrade, and a new SIM seems to fix the issue for most...

Question Big issue, No Data during a call.

So One thing I discovered on this new phone of mine is that although working perfectly there is a major flaw in the way Internet data works during a phone call.
Any time you make a call, the phone downgrades the active signal from 5G/4G to H or E ( GSM).
Which in turns cuts off the data.
If I force 5G or 4G, then the phone call cannot be made. It just disconnects.
I have tried all settings, Volte enable/disable with no joy.
Some have said it's a carrier limitation, but it's not, cause in my iPhone, the very same simcard works just fine and the Internet is usable during a call.
Also tried with dual Simcard setup. As in the settings, the phone allows to use one simcard for data and one for call. Still not working.
Can someone please tell me if there is a solution please, or can you try your phone while on the call to see if Internet works as this feature is detrimental to me keeping the phone. If this doesn't work I will be selling the phone and getting a realme replacement.. Xiaomis sometimes suck with their non existent support.
Thanks
Evo400 said:
So One thing I discovered on this new phone of mine is that although working perfectly there is a major flaw in the way Internet data works during a phone call.
Any time you make a call, the phone downgrades the active signal from 5G/4G to H or E ( GSM).
Which in turns cuts off the data.
If I force 5G or 4G, then the phone call cannot be made. It just disconnects.
I have tried all settings, Volte enable/disable with no joy.
Some have said it's a carrier limitation, but it's not, cause in my iPhone, the very same simcard works just fine and the Internet is usable during a call.
Also tried with dual Simcard setup. As in the settings, the phone allows to use one simcard for data and one for call. Still not working.
Can someone please tell me if there is a solution please, or can you try your phone while on the call to see if Internet works as this feature is detrimental to me keeping the phone. If this doesn't work I will be selling the phone and getting a realme replacement.. Xiaomis sometimes suck with their non existent support.
Thanks
Click to expand...
Click to collapse
This comes from the operator who has not yet communicated with Xiaomi.
Same case with 2 operators on the same phone.
What version of rom?
NOSS8 said:
This comes from the operator who has not yet communicated with Xiaomi.
Same case with 2 operators on the same phone.
What version of rom?
Click to expand...
Click to collapse
Global ROM 13.0.4
I can't see an operator fault if they have Volte services enabled and this simcard works flawlessly on other android systems.
As a matter of fact, any SimCard i have tried, so far 3 providers and the phone does the same thing. As soonest the call is made it downgrades the signal to H while full 5G or 4G is available??
Evo400 said:
Global ROM 13.0.4
I can't see an operator fault if they have Volte services enabled and this simcard works flawlessly on other android systems.
As a matter of fact, any SimCard i have tried, so far 3 providers and the phone does the same thing. As soonest the call is made it downgrades the signal to H while full 5G or 4G is available??
Click to expand...
Click to collapse
the operator must provide the necessary information for each brand and phone to activate Volte and Wowifi.
On my 11t pro everything works with SFR and nothing with FREE because Free has not yet transmitted the information necessary to activate the services.
So went to see the operator. They sell Xiaomi phones. 3 network ( Three EU)
The phones in the stores are working just fine, no issues at all. And my phone simply just isnt.I have tried every possible setting and still not working.
See the screenshot below. As I'm typing this I'm on a super fast full signal 5G connection. As soon as I make a phone call, the phone will downgrade to E or H+ which is horrible. This network signal switching is also laggy, and If 2g signal is poor I cannot even make a call.
Evo400 said:
So went to see the operator. They sell Xiaomi phones. 3 network ( Three EU)
The phones in the stores are working just fine, no issues at all. And my phone simply just isnt.I have tried every possible setting and still not working.
See the screenshot below. As I'm typing this I'm on a super fast full signal 5G connection. As soon as I make a phone call, the phone will downgrade to E or H+ which is horrible. This network signal switching is also laggy, and If 2g signal is poor I cannot even make a call.
Click to expand...
Click to collapse
Does the "Use VoLTE" switch appear in the SIM card settings?
If not you can try the Dialer Code *#*#869434#*#*. That only will make this switch appear, but sometimes this is enough. It should also show the little VoLTE-Badge next to the signal strength (see screenshot).
Deleted
I just had another look and on your 1st post it says the SIM is named "3 IRL", as far as I know Three Ireland does not offer VoLTE at all.
So it will always drop to 3G/H+ or 2G/E ... on every phone.
mici01 said:
I just had another look and on your 1st post it says the SIM is named "3 IRL", as far as I know Three Ireland does not offer VoLTE at all.
So it will always drop to 3G/H+ or 2G/E ... on every phone.
Click to expand...
Click to collapse
5G connection should support this naturally. If I put this simcard Into an iPhone or Galaxy the 5G connection stays on regardless.
Anyway even with Vodafone this doesn't work,so I'm thinking it either a phone limitation or a phone is fooked
Evo400 said:
5G connection should support this naturally. If I put this simcard Into an iPhone or Galaxy the 5G connection stays on regardless.
Anyway even with Vodafone this doesn't work,so I'm thinking it either a phone limitation or a phone is fooked
Click to expand...
Click to collapse
No, for VoNR your phone still needs the same configs as with VoLTE. Though only a few operators support VoNR as of now.

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