How to remove this adware / virus - Galaxy Note5 Q&A, Help & Troubleshooting

I've tried Google but it didn't work so basically I was downloading stuff from the internet and one of them must've had some nasty virus cause now every single time I unlock my phone I get this name-less app that pops up with this virus notification (how ironic). So I tap the menu key to bring up app switcher and the app is name-less with a white theme. So I go into the Smart Manager and check the RAM to see what information I can get but it doesn't appear there. So I go to the settings app, Application manager > Running and the very first thing, taking up like 66MB of RAM was that ad app. So I tap it and the uninstall button is greyed out! So I tap "stop" to stop the app and it finally goes away (I had the app open in that small window and it disappeared after tapping "STOP"). By go away I mean it probably just got temporarily stopped or it's frozen but if I go into the "all" tab, the first thing is this nameless ad app. 6.50MB storage used, version 1.0 . The permissions basically say it's got control of my SD card and full network access, nothing else. I don't trust it at all to not have root access but I don't think SU asked me anything about root other than file explorers and Kernel apps (was trying to find a way to overclock for fun)
tl;dr There's a nameless app that shows a fullscreen ad saying I got a virus and the uninstall button is greyed out.
I got root so is there a way of finding the location of the relevant files in ES File Explorer and deleting them maybe?

Download Samsung Package Disabler and you should be able to disable the app. Or you can try Titanium Backup and freeze the app and possibly uninstall it.
Sent from my SM-N920T using Tapatalk

Simply factory reset, it is way better than finding the app. Format storage, then re install the rom. It will sure wiping the virus.
Sent from my SM-N920I using XDA-Developers mobile app

Related

Best way to delete apps

Ive been adding a deleteing alot of apps since I got my phone. The usual "new toy" deal.
What the best way to actualy delete them. Ive been going through setting>apps>manage>unistall
When I got to the monitor it says my memory is only 23% free. Is this normal, or am I looking at the wrong thing? Is there anyway to install apps on the added microsd card?
Sorry if such a newb question.
Download titanium backup from the market, or uninstaller. Uninstaller gets rid of all apps you've installed and titanium backup can get rid of the other miscellaneous odds and ends.
Sent from my back pocket, using XDA App
hold down the app icon of the app you want to remove and move it down to the little trashcan that pops up but don't let it go wait until it says uninstall and then let it go. this will take you directly to the uninstall screen for the app. no need to install any other apps. hope this helps.
So, as far as your memory percentage goes, don't give it too much worry. I don't recommend any task "killer" apps to solve that though, they aren't good for you phone. A task "manager" app would be okay to use. You could also try unchecking the box to sign into Gtalk automatically (Find that in the Gtalk settings) or just not using so many apps at once.
The two posts above forgot to mention a few things. Titanium Backup requires root access. There's an app in the Market called OCLF (One Click Lag Fix) that can help you easily obtain this. If you use Titanium Backup, you can also remove some AT&T bloatware that comes with your phone, only if you want, of course.
ADW.Launcher will allow you to drag an app icon over the trash can that pops up after you long press on one. Just hold it over for a few seconds and it will ask if you want to uninstall it.
So, there are plenty of easy, free ways to help you out!

Unable to install non-market apps

I have a stock Bionic and lately I'm having an issue where I can no longer install non-market apps such as the Amazon app store. I do have the option checked to allow non-market apps in the settings and I've tried toggling it as well. When I try to do the install it goes to the package installer screen where it shows the required permissions and prompts you to press install or cancel. When I press install nothing happens, no error messages or anything, it just stays on the package installer screen. I had this same issue recently when installing apps from the Amazon app store and reinstalling the app store seemed to fix the issue, but tonight after I removed the app store I wasn't able to reinstall it. Any suggestions?
The only thing out of the ordinary I can think of that might be related is that I typically purchase each daily Amazon free app, and I let it download but I don't always install them. Not sure if that's causing some type of issue with a buildup of pending apps in the install queue or what.
I'm able to install Market apps with no problem. Thx!
Sent from my DROID BIONIC using XDA App
I found out the issue was being caused by the app "Screen Filter." I use it at night because even at the lowest brightness the screen is too bright for me. As soon as I disabled the filter I was able to install apps again - weird eh? Anyone use a similar app to dim their screen that doesn't have these side effects?
Sent from my DROID BIONIC using XDA App
Wow!!! I was having the same issue and by searching the forum I found this thread, and was able to fix the problem by toggling my screen filter off....so weird, but think you so much!!!

[Q] HTC One AT&T - Can't install 3rd party apps even when enabled in settings

Ok so this is weird as hell, and i've already called HTC about this and they provided a little bit of help.
First, this is my first official Android handset (Why the hell did I wait so long omg?) after kicking Apple to the curb, so I am still learning all the tricks and shortcuts, but I have a fairly good knowledge as to how the OS works now.
My Issue is I am unable to install 3rd party apps. I have the APK downloaded, I have the option in settings to allow 3rd party apps to install, and when I try to install it takes me to the install screen showing me what the app will have access to, and has cancel and install at the bottom. Cancel works, as well as show info, but the install button does nothing. I've tried from the download section, as well as ASTRO File Manager.
HTC Mention double checking to make sure third party app install is enabled (I can't even get to the install screen otherwise so it obviously is) and they mentioned to do a soft-restart by holding down the power button until it completely reboots.
Here is the kicker, after doing the soft-restart for the first time, I was able to install the Humble Indie Bundle Beta App. Worked perfectly fine. But now that I have downloaded the games from that App, I am back to the same issue before where I can't install the APK's and the soft-restart isn't fixing the issue.
I've goggled the crap out of this and haven't come across really anything like this, except some mention that AT&T Blocks third party apps, but it looks like that was on older HTC phones, and since I was able to install 1 third party app, I don't think that's the case. Any help would be appreciated!
*********** TLR SOLUTION ************
If you can't install 3rd party apps, after having checked the option in settings, remove the "Google Settings" app, and then run your installs. If you are using a new install for the first time, pick Android Installer and not Verify and Install to avoid issues. Scumbag Google. :laugh:
Re-install Google Settings at your own risk afterwards.
eebs said:
Ok so this is weird as hell, and i've already called HTC about this and they provided a little bit of help.
First, this is my first official Android handset (Why the hell did I wait so long omg?) after kicking Apple to the curb, so I am still learning all the tricks and shortcuts, but I have a fairly good knowledge as to how the OS works now.
My Issue is I am unable to install 3rd party apps. I have the APK downloaded, I have the option in settings to allow 3rd party apps to install, and when I try to install it takes me to the install screen showing me what the app will have access to, and has cancel and install at the bottom. Cancel works, as well as show info, but the install button does nothing. I've tried from the download section, as well as ASTRO File Manager.
HTC Mention double checking to make sure third party app install is enabled (I can't even get to the install screen otherwise so it obviously is) and they mentioned to do a soft-restart by holding down the power button until it completely reboots.
Here is the kicker, after doing the soft-restart for the first time, I was able to install the Humble Indie Bundle Beta App. Worked perfectly fine. But now that I have downloaded the games from that App, I am back to the same issue before where I can't install the APK's and the soft-restart isn't fixing the issue.
I've goggled the crap out of this and haven't come across really anything like this, except some mention that AT&T Blocks third party apps, but it looks like that was on older HTC phones, and since I was able to install 1 third party app, I don't think that's the case. Any help would be appreciated!
Click to expand...
Click to collapse
Google recently installed a new "installer" package from the store. I think it was called "verify and install". Anyway, the first time I tried to install from the Amazon store, it asked me which installer to use - Android or the new google installer. I chose the second program (always). After that my programs would not install. I had to remove that program and then the next time I made sure that I selected the default Android installer.
I don't know where the new installer came from. I didn't ask for it to be installed.
Anyway, check your apps list and see if that is installed.
stevedebi said:
Google recently installed a new "installer" package from the store. I think it was called "verify and install". Anyway, the first time I tried to install from the Amazon store, it asked me which installer to use - Android or the new google installer. I chose the second program (always). After that my programs would not install. I had to remove that program and then the next time I made sure that I selected the default Android installer.
I don't know where the new installer came from. I didn't ask for it to be installed.
Anyway, check your apps list and see if that is installed.
Click to expand...
Click to collapse
Just searched all apps installed for both install and verify. There is nothing under verify, and install comes up with Certificate Installer DemoFloPackage Installer and Package Installer, all with android icon's, so they appear to be default stuff. I'll definitely keep looking though, thank you for the tip!
Edit: Your suggestion game me the idea to see if there was another installer application on the appstore that might work. I tried Easy Installer and it still just installs using the regular (or I suppose default) installer, which leads me back to the same problem =(
Do you have any apps like Lux Autobrightness or screen filter running or similar? If you do, that is your culprit. Those apps act as an overlay to your screen (that's how they adjust brightness) and as a security feature the install button is disabled when an overlay app is being used to prevent an overlay app from being able to hit the install button. It works after a reboot because the app has not yet started running.
Sent from my HTC One using Tapatalk 2
joshnichols189 said:
Do you have any apps like Lux Autobrightness or screen filter running or similar? If you do, that is your culprit. Those apps act as an overlay to your screen (that's how they adjust brightness) and as a security feature the install button is disabled when an overlay app is being used to prevent an overlay app from being able to hit the install button. It works after a reboot because the app has not yet started running.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I do have twilight installed (Like F.Lux) but it looks like stevedebi's original assessment was correct. The app is "Google Settings" attached is a screen cap of the culprit.
I unlocked my bootloader to install cynogenmod (decided against it) and when I went to re-install all the apps, the "Android Installer" and "Verify and Install" option came up, and once I saw the icon was the same as google settings, I opened it up and there was the verify options down at the bottom.
*********** TLR SOLUTION ************
If you can't install 3rd party apps, after having checked the option in settings, remove the "Google Settings" app, and then run your installs. If you are using a new install for the first time, pick Android Installer and not Verify and Install to avoid issues. Scumbag Google. :laugh:
Re-install Google Settings at your own risk afterwards.
Thank you!!
joshnichols189 said:
Do you have any apps like Lux Autobrightness or screen filter running or similar? If you do, that is your culprit. Those apps act as an overlay to your screen (that's how they adjust brightness) and as a security feature the install button is disabled when an overlay app is being used to prevent an overlay app from being able to hit the install button. It works after a reboot because the app has not yet started running.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Thank you for this info! Completely forgot about this and was getting frustrated when the install button wasn't working..
I tried the whole "deleting the screen filter" app thing. It works momentarily after I "soft" reset my phone, but only for one install.
Every time, I have to reset my phone, so something else is in the way.
My phone is not rooted, if that helps at all. And it's an AT&T galaxy s2.

Apps safe to Freeze/Delete on AT&T GS5

Ok guys, I hope this helps some if not all of you. This is a list , or pictures, of apps that i usually delete or freeze depending on the app. Applications that may be used in the future like "AT&T Software Update" might be wise to just freeze. Applications like "Beats", unless you use them, I would delete them. If you are unsure of what applications to delete or freeze, it is safer to just freeze the application, as this leaves the application installed on your phone but it is no longer running in the background. When looking at the pictures, the pictures with items with a line accross, this are apps I uninstalled, the other ones are frozen. that are Many applications in the Google Playstore allow you to freeze or delete system apps, but I find Titanium Backup Pro to be more direct and easier to use.
DISCLAIMER: I take no responsibility if you brake your phone, or find your balls after debloating the $#it out of your Galaxy S5.
List:
Safe to Freeze:
AT&T Hot Spots
AT&T Software Update
BlurbCheckout
Chrome
com.sec.android.app.sbrowserty
Device Help
ELM Agent
Email
Exchange Services
Gmail
Google+
Hangouts
Internet
Keeper
KLMS Agent
KNOX
KNOX Notification Manager
Mobile TV
My Files (ONLY if you have a third party file manager)
My Magazine
S Helath
Samsung Push Service
Smart Remote
Swype
Talkback
YP
Apps to delete
Use with caution, if you don't know it is safer to freeze.
waplauncher
AT&T Digital Locker
AT&T Messages
AT&T Mobile Recovery
AT&T Navigation
Beats Music
com.cequint.ccid (This is the ID caller app. can't remember the actual name)
ChatOn
AT&T Drive Mode
Flipboard
Google Books
Google Games
Google music
Google Magazines
Lookout Antivirus
Polaris Office
imsqmisocket (Can't remember the actual name)
Media
Hopes this helps. If it did hit "thanks"
It'd be more helpful if you made a list
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
LeKtRiCzzz said:
It'd be more helpful if you made a list
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
K, Ima start working on that as well
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Have you tried freezing S-Voice? That app is single handedly keeping me from buying an S5. I hate S-Voice with a passion and every time I get a Samsung phone, I put so much time and effort into disabling it, but it never goes completely away.
I deleted s voice
I was thinking a list would be better because when you delete certain apps they change the name
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
what does
imsqmisocket and Media do?
Yep
JRDroid said:
Have you tried freezing S-Voice? That app is single handedly keeping me from buying an S5. I hate S-Voice with a passion and every time I get a Samsung phone, I put so much time and effort into disabling it, but it never goes completely away.
Click to expand...
Click to collapse
You didn't have to wait for root to disable S-Voice, was possible right out of the box to disable it.
this is weird, I just rooted my s5 using towelroot and installed chainfire's SU then installed TiBu pro with no problem but when I tried deleting some at&t bloatware like at&t navigator.. it keeps giving this "cannot delete system app, unable to locate apk file"..anyone encountered this?
Is there another app that can freeze the AT&T OTA? I have app freeze and app quarantine and it doesn't give me the option to freeze it.
I don't have TiBu pro yet, maybe I'll buy it next month. Are there any temporary solutions to stop with the OTA?
btort1 said:
Is there another app that can freeze the AT&T OTA? I have app freeze and app quarantine and it doesn't give me the option to freeze it.
I don't have TiBu pro yet, maybe I'll buy it next month. Are there any temporary solutions to stop with the OTA?
Click to expand...
Click to collapse
Force stopping the service and renaming the APK in the /system folder should work (e.g. 'softwareupdater.apk.dontrun'). I don't know what the file name of the updater is though, so you will have to do some research.
freeze/delete
i have deleted all apps on the delete list and my phone is booting faster, and i have no issues and i have turned off some of the apps too since i dont have the paid version of titanium backup. all is fine.
Im pretty sure deleting system apps ruins your chance of getting an OTA update in the future, should you choose to want one eventually. I wouldnt delete any system apps. Freezing is fine.
robstunner said:
Im pretty sure deleting system apps ruins your chance of getting an OTA update in the future, should you choose to want one eventually. I wouldnt delete any system apps. Freezing is fine.
Click to expand...
Click to collapse
but at&t navigator isnt a system app, I just dont understand why TiBu sees this as a system app and cannot locate the apk. I have turned off this app including other bloatware even before we achieved root but I want to completely remove them
yhe2x said:
this is weird, I just rooted my s5 using towelroot and installed chainfire's SU then installed TiBu pro with no problem but when I tried deleting some at&t bloatware like at&t navigator.. it keeps giving this "cannot delete system app, unable to locate apk file"..anyone encountered this?
Click to expand...
Click to collapse
If you use rom toolbox pro it will completely Uninstalled them but rom toolbox pro is a paid app as well.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
this is my first android smartphone and only my second smartphone (first being iphone 3gs). I was wondering if someone knew what the apk name and location was so that I could at least for the moment rename the updater services so I don't have to worry about getting an update. I know most people talk about titanium backup and some other paid apps but currently I don't have the money to go that route.
I am still learning this and I tried to search to see if someone had any good alternatives to TiBu but I didn't find any results. I saw some things on the Verizon section but none of those files they mentioned were on the AT&T phones (and I was hesitant to assume they would share the same updater service).
yhe2x said:
but at&t navigator isnt a system app, I just dont understand why TiBu sees this as a system app and cannot locate the apk. I have turned off this app including other bloatware even before we achieved root but I want to completely remove them
Click to expand...
Click to collapse
This can be disabled using the normal Android app manager. TiBu can't find the apk because the app isn't technically installed on your phone, yet. If you tried launching the app, it takes you to the google play store to download and install.
LoSt180 said:
This can be disabled using the normal Android app manager. TiBu can't find the apk because the app isn't technically installed on your phone, yet. If you tried launching the app, it takes you to the google play store to download and install.
Click to expand...
Click to collapse
its in system/priv-app
Sent from my SAMSUNG-SM-G900A using Tapatalk
Thank you for the list!
So i accidentally deleted My Magazine instead of freezing it, could this lead to problems later?
Over Rustled said:
Thank you for the list!
So i accidentally deleted My Magazine instead of freezing it, could this lead to problems later?
Click to expand...
Click to collapse
No, because you can just factory reset and have it back.
be careful please do not tick ultra power saving mode after rooting and removing some apps, it has not been tracked to exactly what is causing it but it is happening to a few of us.
I removed the standard AT&T ****, isis wallet, the google crap i dont use and a few others with titanium, tested it out for a few hours worked great, had apex installed as the default launcher,
CLICKED ultra power saving mode to test it.. POW on reboot phone loads to only a black and white AT&T logo and it is dead there..
Even if you go into recovery mode and factory reset, the phone will now boot, but after unlock its dead no background and just a black screen the pull down up top works and to get into settings and the lock screen works and that is it....
going to download the 900A zip and try a total reset via odin... I'll keep you updated..

[Q] Where is the smart manager???

The application is there, but no way to access it
same issue no smart manager
I'm having the same issue is installed on my phone but no icon to launch it
Why is this happening to my phone? this glitch happens in chrome too when im scrolling horizontally through images
leonciozamora11 said:
I'm having the same issue is installed on my phone but no icon to launch it
Click to expand...
Click to collapse
someone should really explain this
Same issue on my Verizon S6. I feel dumb that I have spent 30 minutes trying to access this app.
Same here. Why cant we do download booster as well? Carrier killing a good phone.
Found it. You have to put the usage manager widget on the home screen then click on battery and it will take you to the usage manager.
The usage manager is not the same thing as the smart manager.
360 security app from playstore does the same thing.
hmmm I see that the app is on the phone, maybe someone can tell us how to unhide an app as it seems to of been Hidden rather than removed for some reason by Verizon and ATT.
ooooh, I think I see why ATT and Verizon Hid this app. It is installed at Ring 0 , Same level as Knox. Hmmm wonder if we found our Exploit Point of access for Root.
What do you mean it's installed at Ring 0? How can you see that information?
Rodman101 said:
What do you mean it's installed at Ring 0? How can you see that information?
Click to expand...
Click to collapse
This is more a windows referance but a program that operates at ring 0 has full operation permissions that allow it to modify read/right code that effects base operation of the device. In otherwords Root access without user permission. If you open up the Application manager, Settings>systems>Storage>used space>Applications. Then scroll Down and press on the app it shows you the App info, usually used to Force stop or Unistall manually as you'll notice most Bloatware Unistall command is greyed out and doesn't work.
But anyways if you scroll down, It'll show you Permissions the App has and is allowed to do, and a nice little note by Samsung telling you this app works at administration level at the same level as Knox and a reason being so it doesn't use a lot of memory. Basically the Smart Manager App has Permissions to pretty much do everything on the phone.
Ps. Looking over the apps I decided to look at Usage Manager the app that att seems to have replaced it with. and it has no where near the Permission level that Smart Manager has. So it seems ATT did not like that app and used theres instead. with them Bootloader locking and Root locking the Device, I Wonder why.
I was looking at the feature.XML and there is a thing in there that has disable smart manager/ disable anti malware set to true...of course without root we can't change that line to see if that bring access to it back
Sent from my GT-N8013 using Tapatalk
Should I be able to view the main folder like this? I'm using root explorer btw
Edit: not sure if pictures posted, but using root explorer, I can view the main folder and almost all system folders. In system/app there are quite a few apps that have permissions like smart manager. I was surprised to see the permissions on the kiosk app.
Rodman101 said:
Should I be able to view the main folder like this? I'm using root explorer btw
Edit: not sure if pictures posted, but using root explorer, I can view the main folder and almost all system folders. In system/app there are quite a few apps that have permissions like smart manager. I was surprised to see the permissions on the kiosk app.
Click to expand...
Click to collapse
yah its really mind boggling the permisions these simple apps have. guess when something is installed at root level in factory they just give em all permissions and hit next.
Can USB debugging be used to maybe change one of these apps and push it back? I figure you can't because it's r/o, but there are a lot of other high level folders that are r/w

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