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I'm preparing for an International trip and requested the unlock code from T-Mobile which they provided. Today I received the foreign SIM that I pre-ordered for the trip. I went ahead an put it in, so I could apply the unlock code.
It never prompted me for the unlock code. The only warning prompt was for me to re-enter my Google password which occurs whenever I swap the SIM, even if it's another T-Mobile SIM.
I went into the APN settings and it did show the network settings for the foreign SIM, so I know it's reading the SIM. But it never prompted me to enter an unlock when booting it up.
So I'm now a bit confused, as it seems the (subsidized) phone came to me already unlocked from T-Mobile. Or, I'm wondering if it's not coming up because I've rooted the phone and flashed it with a Cyanogen ROM.
Is there any other way to confirm the phone is unlocked? I just don't want to arrive at my foreign destination and find out that for some reason the phone is indeed still locked.
Thank you,
Tim
whrere do you live, where did you buy the phone? who makesthe forien sim?
I live in the U.S. and I'm traveling to China. The prepaid SIM is from China Mobile which I ordered from http://86callchina.com .
I ordered the phone as an upgrade (extending my contract for 2 years), directly from T-Mobile Sales over the phone.
Thank you,
Tim
X-i-phoner said:
whrere do you live, where did you buy the phone? who makesthe forien sim?
Click to expand...
Click to collapse
If you have a friend with an AT&T card try that one
and you can always take the unlock code with you
Yeah just take the unlock code with you, that way you can't go wrong
Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike
I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Sent from my SAMSUNG-SM-G870A using XDA Free mobile app
So ... there is no way to make it work?
Unhived__Mind said:
I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Click to expand...
Click to collapse
The official reply from carriers is that once a phone is blacklisted it is impossible to undo. Whether or not it's a limitation of the technology (one-way trip) or if it's just company policy, the output is the same. You and your girlfriend have learned an expensive lesson. You can use it as a wi-fi-only device or a media player, but once a phone is blacklisted it will never be able to connect to a cellular network again.
The reason the phone worked with your girlfriend's SIM card was because the real owner of the phone hadn't called to report the phone stolen yet.
taytrlik said:
So ... there is no way to make it work?
Click to expand...
Click to collapse
If you have proof of purchase and go to At&t whit it they maybe able to add to your account and unblock it.
Clicking from notecable N910A
Change Carriers
taytrlik said:
Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike
Click to expand...
Click to collapse
Mike, your situation stinks so bad. I was in a similar spot with a T-Mobile HTC M8, which stopped working after I got it off craigslist and then subsequent IMEI checks shows that it is blocked/blacklisted from T-Mobile's network due to a balance owing from the original purchaser. However, since the phone was not reported stolen, the IMEI is not actually blacklisted/blocked from all carriers, but only T-Mobile. So I bought the SIM unlock code for a few bucks online so that I could unlock the phone for other carrier use. I have tested and verified that my phone works on AT&T, even though it is blocked on T-Mobile. So...you might consider changing your carrier or selling it to someone who can use it on another carrier (with full disclosure to that buyer, of course).
I tried to start the process of unlocking my TMOBILE S6 today - first thing I discovered is that I need to get a new ATT NANO SIM Card - the Note 4 I am using has a Micro SIM - and the S6 uses the smaller NANO SIM CARD.
When I chatted with one of the online "unlock" web sites - they said they are not able to unlock the S6 EDGE because it does not give the user a prompt to enter an unlock code after inserting the ATT Sim Card.
he did not know if this would happen (or not happen) on the regular S6.
I am going to get a nano SD card from ATT and try it today - but after what I heard happened on the S6 Edge - It is not promising - it looks like TMOBILE is trying to close the door on people buying their phones and then immediately using them on ATT or some other provider.
If anyone has any experience they can share it would be helpful - I am going to see what happens later today after I get a new NANO Sim Card from ATT.
Updating my original post -
I have learned (thru attempting to use an ATT NANO SD CARD - that the only way to unlock the TMOBILE N920T at this time is by using a special AP available from TMOBILE - and then it will only work when TMOBILE has authorized it.
Cellunlockers or any of the other web sites that offer codes to unlock your phone will not work as you never are given a chance to enter an UNLOCK CODE.
I don't know if there are any other options - maybe secret samsung codes - or a special app by one of our illustrious developers - but for the time being, if you have purchased a TMOBILE S6 (like I have) and want to use it on ATT - it is not possible.
I would love to hear from any one who has an idea on what can be done about this (if anything) short of getting TMOBILE to give you an Unlock Code.
(I beleive the current policy at TMOBILE is that they won't give an unlock code until after 3 months of service. I might be wrong on that - but I beleive that is the situation.)
Any suggestions
What if i have been using T-Mobile for a few years now and decide to buy the phone full price. Wouldnt that also unlock the phone? My wife uses T-Mobile on her iPhone 5S and i wanted to buy a S6 Edge and pop her sim card in it, wait a few minutes and request the unlock. Would that work?
serialtoon said:
What if i have been using T-Mobile for a few years now and decide to buy the phone full price. Wouldnt that also unlock the phone? My wife uses T-Mobile on her iPhone 5S and i wanted to buy a S6 Edge and pop her sim card in it, wait a few minutes and request the unlock. Would that work?
Click to expand...
Click to collapse
You might be able to do that - best to call Customer Service at TMO
serialtoon said:
What if i have been using T-Mobile for a few years now and decide to buy the phone full price. Wouldnt that also unlock the phone? My wife uses T-Mobile on her iPhone 5S and i wanted to buy a S6 Edge and pop her sim card in it, wait a few minutes and request the unlock. Would that work?
Click to expand...
Click to collapse
T-Mobile has no idea how to unlock it and they claim that they won't until after the phone officially launches (April 10th). I have been on the phone with them for hours over this.
I'm officially UNLOCKED!
I can tell you that I have had my S6 for about 4 days and I put my prepaid sim card in it instead of the one it came with (had to create a postpaid account so that I could get this phone!). I tried to unlock with the app on the phone and it told me NO, I am not eligible to do that, but I just tried it a 3rd time about 30 mins ago and BOOM! I am permanently unlocked and can confirm that AT&T works great! The phone rebooted and it automatically froze the unlock app. LOL I un froze the app and sure enough, I am perm unlocked! Not bad for using the phone for less than a week and not calling T-Mobile even once to ask. Just wanted to give people a heads up in case u wanted to try this yourself with a pre-paid sim (if u have a prepaid account, of course). I love my $30 plan so I will be cancelling my service so that I don't have to pay for anything except for the phone itself. Good luck!
Wow! Lucky!
I tried 10 times with an AT&T sim but no luck.
shojus said:
I can tell you that I have had my S6 for about 4 days and I put my prepaid sim card in it instead of the one it came with (had to create a postpaid account so that I could get this phone!). I tried to unlock with the app on the phone and it told me NO, I am not eligible to do that, but I just tried it a 3rd time about 30 mins ago and BOOM! I am permanently unlocked and can confirm that AT&T works great! The phone rebooted and it automatically froze the unlock app. LOL I un froze the app and sure enough, I am perm unlocked! Not bad for using the phone for less than a week and not calling T-Mobile even once to ask. Just wanted to give people a heads up in case u wanted to try this yourself with a pre-paid sim (if u have a prepaid account, of course). I love my $30 plan so I will be cancelling my service so that I don't have to pay for anything except for the phone itself. Good luck!
Click to expand...
Click to collapse
I don't know if this will work for me but I will try when I get home - Just wanted to confirm - before hitting unlock app - did you install the att SIM card first? Then hit unlock ?
mocsab said:
I don't know if this will work for me but I will try when I get home - Just wanted to confirm - before hitting unlock app - did you install the att SIM card first? Then hit unlock ?
Click to expand...
Click to collapse
Since it's associated with your account u gotta have YOUR SIM card in there in order for the app to know if you are even eligible or not. So, u are correct, u have to unlock it with a T-Mobile SIM card than after it reboots (if successful) then u can put a non T-Mobile sim in.
My question is.. S
Did your phone say unlocked before or after you put in the Att sim card. Your first post wasn't clear. Also are you rooted or no?
mocsab said:
My question is.. S
Did your phone say unlocked before or after you put in the Att sim card. Your first post wasn't clear. Also are you rooted or no?
Click to expand...
Click to collapse
What he is explaining is that he had his T-Mobile SIM card in the phone, he then opened the T-Mobile unlock app and tried to unlock the phone. And it told him no. So he tried a few more times, and finally it allowed him to unlock the phone. Then AFTER the phone was unlocked he put his AT&T SIM in and it worked.
The reason behind this is for the T-Mobile unlock app to work it has to check your account to verify that you are eligible for the unlock to occur. The phone will not unlock with any SIM that is not a T-Mobile SIM because it will not be able to verify if it is or is not eligible. And since there is no chance to enter an unlock code there is no need to put your AT&T SIM in the phone until after it is already unlocked. Basically they changed everything.
To be eligible for the unlock from T-Mobile, you must have an account in good standing at least 40 days old, and the device must be paid in full. So my suggestion would be to find a friend or family member that has had T-Mobile for a while and swap their SIM into your phone and do the unlock request, afterwards swap out your AT&T SIM and you should be good to go.
Thanks for the clarity that was lacking in the original post. Unfortunately I don't know anyone who has tmobile. Oh well... Waiting ain't so bad...
Unlock code
I bought an unlock code, as everyone stated the unlock code screen doesn't come up with an ATT sim installed but if you turn the phone on with no SIM in it and the. Go to the phone screen, type #7465625*638*# it will take you to the unlock code screen. I was able to get an unlock successful but when I restart the phone with my ATT sim it still says insert valid sim. Very weird and very frustrating. Have a friend that is prepaid. Trying that tomorrow
storageviolator said:
I bought an unlock code, as everyone stated the unlock code screen doesn't come up with an ATT sim installed but if you turn the phone on with no SIM in it and the. Go to the phone screen, type #7465625*638*# it will take you to the unlock code screen. I was able to get an unlock successful but when I restart the phone with my ATT sim it still says insert valid sim. Very weird and very frustrating. Have a friend that is prepaid. Trying that tomorrow
Click to expand...
Click to collapse
I tried too using AT&T sim card but a no go. I did get a successful unlock after entering unlock code but phone still locked.
I got lucky, had a chat with TMOBILE rep and they approved for the unlocK. I only opened the account a few days back. She did say it may take up to 14 days because the unlock cod or the device isn't available in the database yet
storageviolator said:
I got lucky, had a chat with TMOBILE rep and they approved for the unlocK. I only opened the account a few days back. She did say it may take up to 14 days because the unlock cod or the device isn't available in the database yet
Click to expand...
Click to collapse
What did you tell them to give you the unlock code/did they tell you how to unlock it?
shojus said:
I can tell you that I have had my S6 for about 4 days and I put my prepaid sim card in it instead of the one it came with (had to create a postpaid account so that I could get this phone!). I tried to unlock with the app on the phone and it told me NO, I am not eligible to do that, but I just tried it a 3rd time about 30 mins ago and BOOM! I am permanently unlocked and can confirm that AT&T works great! The phone rebooted and it automatically froze the unlock app. LOL I un froze the app and sure enough, I am perm unlocked! Not bad for using the phone for less than a week and not calling T-Mobile even once to ask. Just wanted to give people a heads up in case u wanted to try this yourself with a pre-paid sim (if u have a prepaid account, of course). I love my $30 plan so I will be cancelling my service so that I don't have to pay for anything except for the phone itself. Good luck!
Click to expand...
Click to collapse
To unlock a prepaid phone, T-Mobile requires that you put at least $100 in your prepaid account if the account is newer than 1 year old. My question is, have you deposited over $100 in your account, or did you just recently open up the $30 line and you got lucky? Trying to replicate with my $30 plan I just bought
wahoofan5 said:
To unlock a prepaid phone, T-Mobile requires that you put at least $100 in your prepaid account if the account is newer than 1 year old. My question is, have you deposited over $100 in your account, or did you just recently open up the $30 line and you got lucky? Trying to replicate with my $30 plan I just bought
Click to expand...
Click to collapse
You are correct, but that is only one of their stipulations... You have to be activated for at least 40 continuous days for the phone you are trying to unlock AND your account must have had at least $100 of funds that have been put on it with the number assigned to the phone you are unlocking. With me, none of those requirements were met and my unlock still went through so I don't really know what the hell happened but it was def not policy. See, I have had the same prepaid number with the same $30 plan for over a year but I have not maintained continuous service. I jump from carrier to carrier so as long as I don't let my number get deactivated then I can keep going back to that plan but if I don't fund my account for over 90 days then my prepaid number gets recycled and I have to get a new sim card to get back on the plan I had. It may seem weird but I have been doing this 4 awhile now so I have caught on to the way T-Mobile works. I just put $30 on my account so that I could upgrade to the S6 but then I was told NO and that I had to wait til they were available at stores and that did not fly with me so I activated a postpaid account in order to get the S6 but I never put the new accounts sim card in my S6, I just immediately put the prepaid sim card from my old account in there and that's the way I got it unlocked. It's confusing but I'm trying to give you the best details I can so everyone knows EXACTLY what I did. Hope that helps...
Just bought a T-Mobile s6 today and it was unlocked when I purchased it, the guy I bought it from has been with T-Mobile for 5 years and he unlocked it right away when he got the phone. All you really need to do is find someone that has had a T-Mobile account for the said time and pop the sim in ur phone and get it unlocked. Working like a champ on ATT network.
Sent from my SM-G920T using XDA Free mobile app
shojus said:
I can tell you that I have had my S6 for about 4 days and I put my prepaid sim card in it instead of the one it came with (had to create a postpaid account so that I could get this phone!). I tried to unlock with the app on the phone and it told me NO, I am not eligible to do that, but I just tried it a 3rd time about 30 mins ago and BOOM! I am permanently unlocked and can confirm that AT&T works great! The phone rebooted and it automatically froze the unlock app. LOL I un froze the app and sure enough, I am perm unlocked! Not bad for using the phone for less than a week and not calling T-Mobile even once to ask. Just wanted to give people a heads up in case u wanted to try this yourself with a pre-paid sim (if u have a prepaid account, of course). I love my $30 plan so I will be cancelling my service so that I don't have to pay for anything except for the phone itself. Good luck!
Click to expand...
Click to collapse
So what is a prepaid sim? im relatively new to sim cards
Posted in a couple threads but thought I should start a new one so that people could give it a try if they wanted...
I can tell you that I have had my S6 for about 4 days and I put my prepaid sim card in it instead of the one it came with (had to create a postpaid account so that I could get this phone!). I tried to unlock with the app on the phone and it told me NO, I am not eligible to do that, but I just tried it a 3rd time about 30 mins ago and BOOM! I am permanently unlocked and can confirm that AT&T works great! The phone rebooted and it automatically froze the unlock app. LOL I un froze the app and sure enough, I am perm unlocked! Not bad for using the phone for less than a week and not calling T-Mobile even once to ask. Just wanted to give people a heads up in case u wanted to try this yourself with a pre-paid sim (if u have a prepaid account, of course). I love my $30 plan! :good:
Damn might have to try this out. Thanks!
omg. att customer here. I want to get a Tmobile phone for a long time (unlocked bootloader)
Can you tell me how did u order it and unlock it more specific?
ksj0823 said:
omg. att customer here. I want to get a Tmobile phone for a long time (unlocked bootloader)
Can you tell me how did u order it and unlock it more specific?
Click to expand...
Click to collapse
TMOBILE S6 has an unlocked bootloader - BUT the SIM CARD is locked - the guy who posted here was apparently a long time customer on TMOBILE and because he has had an active account for longer than 40 days, he can unlock his sim card using the ap that comes on the phone. BUT if you want to use tmobile S6 on ATT - y ou may have to wait 40 days to get the SIM Card unlocked - unless you possibly know someone who has been on TMOBILE for a while and they let you use their SIM Card to get your phone unlocked....
mocsab said:
TMOBILE S6 has an unlocked bootloader - BUT the SIM CARD is locked - the guy who posted here was apparently a long time customer on TMOBILE and because he has had an active account for longer than 40 days, he can unlock his sim card using the ap that comes on the phone. BUT if you want to use tmobile S6 on ATT - y ou may have to wait 40 days to get the SIM Card unlocked - unless you possibly know someone who has been on TMOBILE for a while and they let you use their SIM Card to get your phone unlocked....
Click to expand...
Click to collapse
so just put friends tmobile sim in there, and launch that app right after? or..... u are saying I HAVE TO let my friend play with my NEW S6 for few days. then use that app to unlock it.
Any other way I can get unlocked tmobile devices? I think last time I saw staples.com was selling unlocked tmobile lg g3.
ksj0823 said:
so just put friends tmobile sim in there, and launch that app right after? or..... u are saying I HAVE TO let my friend play with my NEW S6 for few days. then use that app to unlock it.
Any other way I can get unlocked tmobile devices? I think last time I saw staples.com was selling unlocked tmobile lg g3.
Click to expand...
Click to collapse
I am not the one who discovered this - but from my understanding - you should be able to put the TMOBILE Sim Card into the phone (from the friend who has been on TMOBILE for a long time) and from what someone else said, the unlock ap wil unlock hyour phone. Then switch the Sim Card with the ATT sim card and you should be good to go.
Check oout the QA Thread for details - here is the post where someone else explained it: http://forum.xda-developers.com/tmobile-galaxy-s6/help/unlocked-s6-att-t3069140/page2 GOOD LUCK -i hope it works for you - I don't know anyone on TMOBILE so I can't try it myself yet...
mocsab said:
I am not the one who discovered this - but from my understanding - you should be able to put the TMOBILE Sim Card into the phone (from the friend who has been on TMOBILE for a long time) and from what someone else said, the unlock ap wil unlock hyour phone. Then switch the Sim Card with the ATT sim card and you should be good to go.
Check oout the QA Thread for details - here is the post where someone else explained it: http://forum.xda-developers.com/tmobile-galaxy-s6/help/unlocked-s6-att-t3069140/page2 GOOD LUCK -i hope it works for you - I don't know anyone on TMOBILE so I can't try it myself yet...
Click to expand...
Click to collapse
thanks a lot.
Tmobiles coverage sxck in my area.
ksj0823 said:
thanks a lot.
Tmobiles coverage sxck in my area.
Click to expand...
Click to collapse
mine too. really bad by comparison to ATT
mocsab said:
TMOBILE S6 has an unlocked bootloader - BUT the SIM CARD is locked - the guy who posted here was apparently a long time customer on TMOBILE and because he has had an active account for longer than 40 days, he can unlock his sim card using the ap that comes on the phone. BUT if you want to use tmobile S6 on ATT - y ou may have to wait 40 days to get the SIM Card unlocked - unless you possibly know someone who has been on TMOBILE for a while and they let you use their SIM Card to get your phone unlocked....
Click to expand...
Click to collapse
There seems to be some misinformation in this thread. I am a prepaid customer who hops around from different prepaid companies for the best rate plan/price and am currently with Harbor Mobile (T-Mobile agent) and I purchased some minutes for my prepaid $30 plan on T-Mobile prior to grabbing the S6 JUST so i could test out the unlocking. The unlock rules apply to each device that are on your account so while I may have been on T-Mobile prepaid for about a year, it was off and on and NOT continuous service which you must have at least 40 days of continuous service PER device that u want to unlock. So, I unlocked my Note 4 a couple of months ago through them but I just received my S6 so I would have had to wait 40 days to get my unlock because it's a new device AND I have failed to maintain continuous service for 40 days anyways, even if the other rule applied. Also, the reason I mentioned that it worked on the 3rd or 4th day I had the phone is because it literally takes T-Mobiles system that damn long for them to actually tell which device you have on their network. I don't know why they can't tell right away but I have swapped devices many times and I have found out that the 3 day rule applies ( at least to prepaid) cause when I call them up for a question or problem after I have swapped my phone they have no idea which one I'm using so anyway, I just wanted to give some more insight on what I have experienced through my time with T-Mobile prepaid and how their system works based on what I have been told and my experiences. I can almost guarantee you aren't just going to be able to throw your buddies sim in and unlock your phone! That would just be waaaay too easy and why would any carrier want to give you the easy way out?? LOL Anyways, take care guys and hopefully I helped answer a few questions. I will be off and on so I can answer any questions u may have relating to my experiences. You most certainly can try any method you think may work but I think I got lucky somehow and really it was VERY odd! I think it will be figured out very soon though so no need to worry as we already know they can be unlocked and I already confirmed this model works with AT&T 100%. :good:
Were u rooted when u unlocked it?
Sent from my SM-G920T using XDA Free mobile app
shooterlgk said:
Were u rooted when u unlocked it?
Sent from my SM-G920T using XDA Free mobile app
Click to expand...
Click to collapse
Sure was! I had some thing froze as well...
Can u share? ..I was just messing with the unlock app and I just kept clicking it and I got temporary unlock to work..would b nice to have permanent unlock ..
Sent from my SM-G920T using XDA Free mobile app
shooterlgk said:
Can u share? ..I was just messing with the unlock app and I just kept clicking it and I got temporary unlock to work..would b nice to have permanent unlock ..
Sent from my SM-G920T using XDA Free mobile app
Click to expand...
Click to collapse
Used my friend's Tmobile SIM card, and tried permanently unlocking it, didn't work. Even Temporary unlock didn't work. He's been a long time customer with TMo
I can confirm that official T-Mobile "Device Unlock" app unlocked my phone. First thing I did when I got the phone.. Using the T-Mobile Sim that came with the phone, opened up Device Unlock (pre-installed by the way), confirmed to unlock, no freezing no nothing it just worked and rebooted.
Phone is on a business account, upgraded via Jump 1.0, unlock prior to the OTA if any of this matters
th3b055 said:
I can confirm that official T-Mobile "Device Unlock" app unlocked my phone. First thing I did when I got the phone.. Using the T-Mobile Sim that came with the phone, opened up Device Unlock (pre-installed by the way), confirmed to unlock, no freezing no nothing it just worked and rebooted.
Phone is on a business account, upgraded via Jump 1.0, unlock prior to the OTA if any of this matters
Click to expand...
Click to collapse
It sure does. Business accounts can be unlocked much quicker than personal accounts. Lucky you, enjoy her--she's a beast
i paid in full for the s6 , when i tried to unlock with the app it said cannot be unlocked , contacted the cust. support and they said you have to wait 40 days
i went to twitter and wrote some tweets to @Tmobile usa and they responded immediately and after showing them the proof of my purchase they said to try the app again and it worked ,,,
twitter helps
Just to be clear...
Everyone who successfully attempted this paid off the phone in full?
No EIP? Correct?
Just here to check updates. I am a full on tmo customer and am thinking of trying this. Even though I don't need it. Would be nice to just have it.
Sent from my SM-G920T using Tapatalk
Gootah said:
Everyone who successfully attempted this paid off the phone in full?
No EIP? Correct?
Click to expand...
Click to collapse
You can get it temporarily unlocked if still on eip for like going put of the country but not permanent. Has to be paid on full and used on the network for 40 days unless they give you a special unlock if you ***** enough
seshaz said:
You can get it temporarily unlocked if still on eip for like going put of the country but not permanent. Has to be paid on full and used on the network for 40 days unless they give you a special unlock if you ***** enough
Click to expand...
Click to collapse
about to start *****ing in the morning..
---------- Post added at 12:29 AM ---------- Previous post was at 12:27 AM ----------
scorpio_bpl86 said:
i paid in full for the s6 , when i tried to unlock with the app it said cannot be unlocked , contacted the cust. support and they said you have to wait 40 days
i went to twitter and wrote some tweets to @Tmobile usa and they responded immediately and after showing them the proof of my purchase they said to try the app again and it worked ,,,
twitter helps
Click to expand...
Click to collapse
im going to try this. how did the conversation go down. i need this unlocked. im dying paying for 2 services when i only need 1. pm me please if you want to keep it more private. im thinking of just telling them i need it unlocked, that i paid in full, send them my proof of purchase and having them unlock my stuff.
Hi guys,
I just thought I should share my experience with SAMSUNG and AT&T.
I've bought my brand new UNLOCKED S6 Active from EBAY about 13 months ago and used it for 11 months with no problems at all. I've never dropped it nor put it under water or anything etc. However about 2 months ago the phone started freezing and randomly rebooting.
I'm an IT specialist so after carefully examining the phone during freeze I realized it's probably a defective motherboard. The phone was under warranty so I shipped it to SAMSUNG USA for repair. They send it back after two weeks with a replaced battery claiming the phone is fixed. Of course it wasn't and I had the exact same issues as before. I had to send it back to SAMSUNG and after another month they confirmed it's the motherboard and replaced it. The service slip states "Replaced PBA".
Since then the issues are resolved but.... as soon as I've put my international SIM card the phone stated "Invalid SIM card. Enter network unlock code". What a surprise! I called SAMSUNG and they claimed it's locked by AT&T (??) and connected me to AT&T rep about it. I've explained everything again and the AT&T guy said since I don't have an AT&T account he'll send me the unlock code after 3 business days to my phone. "How exactly are you going do to do that when my phone is with an international SIM card which is not working on the locked phone?" I asked. "Oh... in that case I'll give you the code now". So in a minute I had the code and the phone is UNLOCKED again.
Cheers!
Hey I am having the same issue with S6 edge. I bought AT&T S6 edge unlocked from ebay. I used it with Tmobile sim. Something went wrong with the phone, sent the phone to repair and Samsung replaced the PBA and sent back. Now it is locked. When I put Tmobile sim, I get this "Invalid SIM card. Enter network unlock code". I called Samsung and they told me to call Tmobile to get unlock code. I don't think it is going to work. How did you get the Samsung to connect AT&T rep to you?
adasse10 said:
Hey I am having the same issue with S6 edge. I bought AT&T S6 edge unlocked from ebay. I used it with Tmobile sim. Something went wrong with the phone, sent the phone to repair and Samsung replaced the PBA and sent back. Now it is locked. When I put Tmobile sim, I get this "Invalid SIM card. Enter network unlock code". I called Samsung and they told me to call Tmobile to get unlock code. I don't think it is going to work. How did you get the Samsung to connect AT&T rep to you?
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The SAMSUNG rep told me to call AT&T and request an unlock code. I told him I'm living in Europe and I've never had an AT&T accout which is required in order to speak with AT&T support. So he was kind enough to call them and then to forward my call directly to an AT&T support rep.
It's unexpected to see an AT&T rep provided unlock code so fast. But yours phone came back locked is understandable, since its motherboard had been replaced. I think the IMEI is also changed as well. In the past, usually if motherboard was replaced by Samsung then the IMEI is clean and ready to unlock with AT&T device unlock portal, so even you didn't get it unlock at that time, you can just go to the link above to unlock your phone.