Phone not connecting to internet - X 2014 Q&A, Help & Troubleshooting

My phone has not been able to recieve MMS mesages or go online without wifi, it can recieve sms messages though. I talked to my carrier (AT&T) and we tried various access points which heeded no results. I'm running CM13. This started about a week ago, randomly, not after any updates or mods. Please do your best to help me, thanks in advance.

Iglooian said:
My phone has not been able to recieve MMS mesages or go online without wifi, it can recieve sms messages though. I talked to my carrier (AT&T) and we tried various access points which heeded no results. I'm running CM13. This started about a week ago, randomly, not after any updates or mods. Please do your best to help me, thanks in advance.
Click to expand...
Click to collapse
Get the latest stock firmware for your phone, and try reflashing the modem in bootloader mode, using fastboot:
https://firmware.center:8081/firmware/Motorola/
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn

Gus Ghanem said:
Get the latest stock firmware for your phone, and try reflashing the modem in bootloader mode, using fastboot:
https://firmware.center:8081/firmware/Motorola/
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
Get the latest stock firmware for your phone, and try reflashing the modem in bootloader mode, using fastboot:
https://firmware.center:8081/firmware/Motorola/
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
Thank you so much for your help! I received a new SIM card from AT&T and that fixed the problems, but I really appreciate you taking your time to help me with my problem!

Iglooian said:
Thank you so much for your help! I received a new SIM card from AT&T and that fixed the problems, but I really appreciate you taking your time to help me with my problem!
Click to expand...
Click to collapse
You're welcome, it's no trouble at all, glad you got it working

Related

[Q] xt1056 Sprint, wont connect to network please help

while attempting root on my sprint moto x using the moto x tool kit I decided hey the verizon root might work since theyre both cdma. bad idea. now every time i turn on my phone. com.android.phone force closes and it tells me sim card error. ive already flashed the stock image and I still get the error. any help would be greatly appreciated. thank you.
I attempted the slapmymoto method in the motoxtool kit and selected verizon
bradsinram said:
I attempted the slapmymoto method in the motoxtool kit and selected verizon
Click to expand...
Click to collapse
not sure what you did at all because all the phones are rooted the same way.
i would download the 4.2.2 firmware here
http://sbf.droid-developers.org/download.php?device=0&file=18
then go to this guide
http://forum.xda-developers.com/showthread.php?t=2603358
and follow the guide for returning to stock.
then after you are stock decide if you want to unlock your bootloader or not. then pick the guide based on what you decide and follow it for root
dray_jr said:
not sure what you did at all because all the phones are rooted the same way.
i would download the 4.2.2 firmware here
http://sbf.droid-developers.org/download.php?device=0&file=18
then go to this guide
http://forum.xda-developers.com/showthread.php?t=2603358
and follow the guide for returning to stock.
then after you are stock decide if you want to unlock your bootloader or not. then pick the guide based on what you decide and follow it for root
Click to expand...
Click to collapse
I've my device is 4.4 and ive already returned to stock and am still having the issue?
bradsinram said:
I've my device is 4.4 and ive already returned to stock and am still having the issue?
Click to expand...
Click to collapse
ok but if you did it threw the toolkit you might of still returned to the stock firmware for a different device
i restored completely to stock and am still having the same issue. please help
bradsinram said:
i restored completely to stock and am still having the same issue. please help
Click to expand...
Click to collapse
im going to bump this in hopes someone else takes a look.
can you look under settings/About phone/Status
what dose it way for
Network
signal strength
Mobile netowork type
also do you have a valid imei/meid please dont post this number here just check the number there with the number on the side of the box the phone came in
dray_jr said:
im going to bump this in hopes someone else takes a look.
can you look under settings/About phone/Status
what dose it way for
Network
signal strength
Mobile netowork type
also do you have a valid imei/meid please dont post this number here just check the number there with the number on the side of the box the phone came in
Click to expand...
Click to collapse
it says sprint for network then com.android.phone force closes. then it switches to searching for service. it say no signal strength and mobile network type is unknown. but it seriosuly force closes ever 2 seconds.
bradsinram said:
it says sprint for network then com.android.phone force closes. then it switches to searching for service. it say no signal strength and mobile network type is unknown. but it seriosuly force closes ever 2 seconds.
Click to expand...
Click to collapse
if it keeps force closing then you are not returning the phone to stock. because if you did that would not happen.
so i need you to explain to me what you are using when returning your phone to stock because it is not taking for some reason.
dray_jr said:
if it keeps force closing then you are not returning the phone to stock. because if you did that would not happen.
so i need you to explain to me what you are using when returning your phone to stock because it is not taking for some reason.
Click to expand...
Click to collapse
im using the 4.4 file that the motox toolkit downloads then i extract it to my adb folder and run these commands
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot reboot
everything appears to sucessfully flash
bradsinram said:
im using the 4.4 file that the motox toolkit downloads then i extract it to my adb folder and run these commands
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot reboot
everything appears to sucessfully flash
Click to expand...
Click to collapse
so what your now telling me 3-4 post later is that you did not listen to me at all so you asked for help and when i gave you the correct answer on what to do you did not listen.
so i will try this one more time the 4.4 firmware package you keep using from the Moto x toolkit is not the Sprint firmware so STOP using it and download the firmware from the link below. and flash it with the above commands like i told you to do in my first post
http://sbf.droid-developers.org/download.php?device=0&file=734
dray_jr said:
so what your now telling me 3-4 post later is that you did not listen to me at all so you asked for help and when i gave you the correct answer on what to do you did not listen.
so i will try this one more time the 4.4 firmware package you keep using from the Moto x toolkit is not the Sprint firmware so STOP using it and download the firmware from the link below. and flash it with the above commands like i told you to do in my first post
http://sbf.droid-developers.org/download.php?device=0&file=734
Click to expand...
Click to collapse
okay I will do. so i just find it weird they have an almost identical name and both say sprint. but thank you and im download the one you provided now.
dray_jr said:
so what your now telling me 3-4 post later is that you did not listen to me at all so you asked for help and when i gave you the correct answer on what to do you did not listen.
so i will try this one more time the 4.4 firmware package you keep using from the Moto x toolkit is not the Sprint firmware so STOP using it and download the firmware from the link below. and flash it with the above commands like i told you to do in my first post
http://sbf.droid-developers.org/download.php?device=0&file=734
Click to expand...
Click to collapse
so ive used the file you provided me with and am still having the same exact issues. I appreciate your help.
I feel like i need to rewrite the radio partition but which I'm assumung is the NON-HLOS but every time i try to write to it i get permission denied
ok sorry i left out a command i think i know what is going on
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase userdata
fastboot erase cache
fastboot reboot
i know you just did this but do it one more time and make sure you do the erase userdata and cache commands and then reboot.
after wiping everything i am not sure what would be wrong i have a sprint device and i have never had this issue.
dray_jr said:
ok sorry i left out a command i think i know what is going on
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase userdata
fastboot erase cache
fastboot reboot
i know you just did this but do it one more time and make sure you do the erase userdata and cache commands and then reboot.
after wiping everything i am not sure what would be wrong i have a sprint device and i have never had this issue.
Click to expand...
Click to collapse
yeah I've tried it about ten times now and i think theres something else from the verizon root that mustve gotten flashed and is causing this
Well you have to flash the NON-HLOS.bin or it is not going to work.
Why not just download the full Sprint firmware file(I believe you've already done this) download rsdlite, remove the var line from the xml, and with one click your phone will work fine again.
Steve-x said:
Well you have to flash the NON-HLOS.bin or it is not going to work.
Why not just download the full Sprint firmware file(I believe you've already done this) download rsdlite, remove the var line from the xml, and with one click your phone will work fine again.
Click to expand...
Click to collapse
Thank you so much! I was wondering what kept causing rsd lite to fail. Im lead technician at a spring store and could just AE it but really dont want a refurb, especially since this phone is two days old
sorry but how do I remove the var line?
ive got it figured out thank you for your help

Stock image for XT1097?

Hi,
I have a Brazilan version XT1097, bootloader unlocked but no root yet.
I cannot install anything from play store because I get an error that does not say much.
All I did was trying to root using a guide I found that tells you to use CF-Autoroot, but it just did not work.
Then I installed TWRP to see if there was any ROMs available since I came from the Nexus 5 and was used to see tons of ROMs on xda to grab and flash.
To my surprise, none is available so far.
Now I am trying to find the original 1097 images to flash on my device and go back to stock.
Might even give up on root, if necessary, but I need the phone back
Any ideas on how to proceed?
A different problem now
The user seco2004 (http://forum.xda-developers.com/member.php?u=4946010) has provided me with his backup image.
I followed the steps on the motorola website to flash all the files but my phone is stuck at the bootloader warning message, that one that says that the bootloader is unlocked.
When I entered TWRP to wipe all over again, it says there is no system installed...
Any pointers are most welcome!
leandroqm said:
The user seco2004 (http://forum.xda-developers.com/member.php?u=4946010) has provided me with his backup image.
I followed the steps on the motorola website to flash all the files but my phone is stuck at the bootloader warning message, that one that says that the bootloader is unlocked.
When I entered TWRP to wipe all over again, it says there is no system installed...
Any pointers are most welcome!
Click to expand...
Click to collapse
I'm not sure if this is what you tried before, but there's pretty much no chance of anything going wrong if you follow the commands:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img (maybe you missed this part? instead of the "system.img", you need to flash the system files one at a time, something like: mfastboot flash system systemfile_1.img, the mfastboot flash system systemfile_2.img, and then proceed with the commands below)
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem config carrier vzw
fastboot oem fb_mode_clear
After all this the phone should boot normally into stock 4.4.4. Sorry for the delay, Tapatalk didn't notify me , hope you got it fixed already.
seco2004 said:
I'm not sure if this is what you tried before, but there's pretty much no chance of anything going wrong if you follow the commands:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
mfastboot flash system system.img (maybe you missed this part? instead of the "system.img", you need to flash the system files one at a time, something like: mfastboot flash system systemfile_1.img, the mfastboot flash system systemfile_2.img, and then proceed with the commands below)
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem config carrier vzw
fastboot oem fb_mode_clear
After all this the phone should boot normally into stock 4.4.4. Sorry for the delay, Tapatalk didn't notify me , hope you got it fixed already.
Click to expand...
Click to collapse
Yes, I dit it that same night (morning, I should say) by the very same process you described.
Thank you a lot for the images and responses!
leandroqm said:
Yes, I dit it that same night (morning, I should say) by the very same process you described.
Thank you a lot for the images and responses!
Click to expand...
Click to collapse
Did you get it working?
Sent from my XT1097 using Tapatalk
seco2004 said:
Did you get it working?
Sent from my XT1097 using Tapatalk
Click to expand...
Click to collapse
Yes, absolutely!
I upgraded it to lollipop and rooted right afterwards
How did you get a 1097 stock Lollipop image?
TheAquanox said:
How did you get a 1097 stock Lollipop image?
Click to expand...
Click to collapse
secco2004 shared me his backups
But is it 1097 lollipop or 1095 with the módem from 1097? Can you share dais backup? I'm Being unable to tether and would like to find out if it is the rom or the phone.
Greetings !
It was actually the KK 4.4.4 original images.
I had to update to lollipop right after via OTA.
IDK if secco2004 allows me to share it. Could you PM him, please?
He posted recently on the topic.
Yeah, it was actually the 4.4.4 Brazilian firmware, feel free to share it. For lollipop I have just the flasheable zip.
Sent from my XT1097 using Tapatalk
Since secco2004 said it is ok to share, tell me if you want me to sent it somewhere...
It is the XT1097 4.4.4 brazilian original images.
hey, can I have XT1097 stock images please?
I also need it
I flashed NX CM12.1 v3.0 rom and lost gps.
Someone in the thread said that i have to go back to stock, verify gps is working properly... blah, blah, blah.....
So the thing is that i don´t know what stock image to use on my phone and where to get it.
It is a XT1097.
Can any of you guys help me?
Need help please
I've flashed ATT_XT1097_5.0.2_system_ ext4_ root.zip using Mofo.exe and followed directions to the T but soon as its done flashing I reboot back into fastboot mode to wipe the cache but gives me error hab check failed for recovery failed to validate recovery image boot up failed. Please any help would be a life savor i'm lost. Anyone know where to find recovery.img file for Moto X XT1097 stock image file maybe I can flash in fastboot mode? I just hope I Dont have a bricked device. I am stuck in bootloop mode and can't wipe cache.
Thanks!
I really thank you, it worked for me! :good:

[Q] How to update modem?

Hi, can anyone tell me how to update the modem to the latest version?
I'm on pure edition 1095 unlocked, twrp, custom 511 rom. I've searched all over and cannot find a clear guide on how to do it.
Thank you in advance!
PainfulLover said:
Hi, can anyone tell me how to update the modem to the latest version?
I'm on pure edition 1095 unlocked, twrp, custom 511 rom. I've searched all over and cannot find a clear guide on how to do it.
Thank you in advance!
Click to expand...
Click to collapse
Download the full firmware of the 5.1 Pure edition then extract the files
NON-HLOS.bin and FSH.mbn the go to fast boot and type:
mfastboot erase modemst1 mfastboot erase modemst2 mfastboot flash modem NON-HLOS.bin
mfastboot flash fsg fsg.mbn mfastboot reboot
Done. You have the last modem of the 5.1 pure edition.
Now you've confused me because I found different code and steps on moto website and xda
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
PainfulLover said:
Now you've confused me because I found different code and steps on moto website and xda
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
Is the same just different order. The erase command don't erase the NON-HLOS.bin but the stats and configuration or the modem.
Flashing before of after the new modem over the old makes no difference unless you don't erase modemst1 and st2.
mfastboot is the "same" fast boot just a command special designed to Motorola devices.
I followed the instructions and got unknown baseband and blank imei. I restored the efs from backup and got the imei back, the baseband version is newer. I thought the efs restore would change it back to the original?
PainfulLover said:
I followed the instructions and got unknown baseband and blank imei. I restored the efs from backup and got the imei back, the baseband version is newer. I thought the efs restore would change it back to the original?
Click to expand...
Click to collapse
ok, maybe is because the 5.1.1 custom you are using is not compatible with the modem you are trying to flash. And it is "normal" if you lose signal and IMEI after, that happened to me when I flashed the 5.0 modem over a 4.4.4, the solution is simple, just flash back your original modem and your IMEI/baseband will be restored.

*help in the toronto area*

Hey guys.... I need some help with my Moto X 2014, I haven't been using this phone for awhile now never really used it I always had a Nexus phone but I got this phone for free from my provider. So I did some tinkering to try and get it to a Moto Pure edition witch I did but then I messed it up along the way when I needed to update it again so it can receive updates. The phone boots up but no longer has Cell service and I believe can't connect to WiFi baseband is unknown & is running 6.0.
I'm on hear asking if their is anyone that can help me out to bring this device back to life so my Girl Friend can use it. I know call me a noob call me a rookie I have rooted phones before **** I have been doing this kind of stuff since Windows Phone. But I just can't seem to get this one going and have put it aside and hoping to get some help.
I am looking for someone in the Toronto Area that can help me out I can come to you I can give you some cash just get this phone working and I will be happy.
I HATE having a phone not working and its staring it me asking for help lol
SO ANYONE PLEASE COME TO MY AID!!
Thanks!!
Armani G said:
Hey guys.... I need some help with my Moto X 2014, I haven't been using this phone for awhile now never really used it I always had a Nexus phone but I got this phone for free from my provider. So I did some tinkering to try and get it to a Moto Pure edition witch I did but then I messed it up along the way when I needed to update it again so it can receive updates. The phone boots up but no longer has Cell service and I believe can't connect to WiFi baseband is unknown & is running 6.0.
I'm on hear asking if their is anyone that can help me out to bring this device back to life so my Girl Friend can use it. I know call me a noob call me a rookie I have rooted phones before **** I have been doing this kind of stuff since Windows Phone. But I just can't seem to get this one going and have put it aside and hoping to get some help.
I am looking for someone in the Toronto Area that can help me out I can come to you I can give you some cash just get this phone working and I will be happy.
I HATE having a phone not working and its staring it me asking for help lol
SO ANYONE PLEASE COME TO MY AID!!
Thanks!!
Click to expand...
Click to collapse
In case you can't get someone to fix it for you...
You must have flashed an American firmware, which has an incompatible baseband/modem, and since all Victara firmwares are now at the same Android level (6.0 May 2016 patch), I suggest you reflash the full Canadian RETCA firmware (I think there's only one RETCA firmware that works with all Canadian carriers).
But first, put the phone in Bootloader mode, and type:
fastboot getvar all
Copy all the info into a Notepad file and keep it.
You can download the RETCA firmware from here:
https://firmware.center:8081/firmware/Motorola/Moto X (2nd gen-2014)/Stock/XT1097/
VICTARA_RETCA_XT1097_6.0_MPE24.49-18_cid14_CFC.xml.zip
You flash it in Bootloader mode like this:
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
Which carrier did you get the phone from, and which one is it going to be used with?
Install the Motorola USB drivers:
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Extract the firmware zip and the ADB-FastBoot zip, and put all the files in the same folder.
Shift+Right-Click inside that folder, Open command window here... Paste all the fastboot commands.
Holy!! This did it!!!!!!!!!!!!!!!!!!!!
I was flashing a Telus stock recovery because that was the provider and it wasn't working!!!
But this worked amazing thank you so much!!!
I NO LONGER NEED HELP HAHA!!
Armani G said:
Holy!! This did it!!!!!!!!!!!!!!!!!!!!
I was flashing a Telus stock recovery because that was the provider and it wasn't working!!!
But this worked amazing thank you so much!!!
I NO LONGER NEED HELP HAHA!!
Click to expand...
Click to collapse
Excellent! Glad it worked

IMEI and network is there But Network Stuck on 2g

Tried erasing modem 1 & 2 then it show no service cause IMEI is erased Currently on pixel os android 11 but stuck with 2g,earlier when i was on stock and flashed octiva os at that time 4g was working but when i flashed stock rom again then imei lost and stuck on 2g thou I was able to recover IMEI but network stuck on 2g
[email protected]!vam said:
Tried erasing modem 1 & 2 then it show no service cause IMEI is erased Currently on pixel os android 11 but stuck with 2g,earlier when i was on stock and flashed octiva os at that time 4g was working but when i flashed stock rom again then imei lost and stuck on 2g thou I was able to recover IMEI but network stuck on 2g
Click to expand...
Click to collapse
Could be missing APN settings, search for your carriers apn settings
try flashing the radio like this.
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
sd_shadow said:
Could be missing APN settings, search for your carriers apn settings
try flashing the radio like this.
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
When I erase modem it shows no service but haven't tried this whole code will try it but which one to flash stock files or rom files ? Currently on Pixel os Android 11
[email protected]!vam said:
When I erase modem it shows no service but haven't tried this whole code will try it but which one to flash stock files or rom files ? Currently on Pixel os Android 11
Click to expand...
Click to collapse
Stock
sd_shadow said:
Stock
Click to expand...
Click to collapse
Tried this, Executed the above code on Pixel experience ,But now it shows no Service
[email protected]!vam said:
Tried this, Executed the above code on Pixel experience ,But now it shows no Service
Click to expand...
Click to collapse
Thanks for the help,now it happened to be I flashed octiva os and then that command and it solved my problem, so can you help to get back to stock without losing imei or 4g
sd_shadow said:
Could be missing APN settings, search for your carriers apn settings
try flashing the radio like this.
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
Thank you for that. I was stuck on 3G with the ROM Moto Experience+ after a battle to solve the lost of IMEI e another battle to install TWRP. With everything solved, the phone was stuck on 3G and thanks to your solution I was able to connect on LTE again.

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