Database Develop

[Q] OMG! i have problem.. pz help me

i used zio by UBI telecom.
as you know, UBI telecom 'zio' still has 2.1 version.
But i want to proyo, so i tried so hard.
i was follow this thread
http://forum.xda-developers.com/showthread.php?t=973369
but update failed. why i had problem?
and i don't use my phone now... [fastboot mode repeat and repeat..]
Please give me a tip. At least, i want to go back 2.1 version of zio.

You should probably take it to a UBI store near you to have it fixed. That post is meant for the cricket service. I'm sure the store near you has the recovery. Unless someone here has one you can use.

Your provider uses the sprint ZIO. You will need to use the sprint update, your best bet would be to go to where you bought the phone.
Sent from my Zio using XDA Premium App

Sorry_8D said:
You should probably take it to a UBI store near you to have it fixed. That post is meant for the cricket service. I'm sure the store near you has the recovery. Unless someone here has one you can use.
Click to expand...
Click to collapse
but i have to pay?? i wonder about that.
this is only my mistake T.T

coffeehama said:
but i have to pay?? i wonder about that.
this is only my mistake T.T
Click to expand...
Click to collapse
Well I wouldn't even mention to your phone carrier that you tried to manually update to an early "leaked" 2.2 froyo update. They will probably charge you even more if you tell them what you did. Take it to them so that they can unbrick your Zio.
Instead create some crazy story that makes sense and hopefully that you have insurance and warranty for your Zio.

What does it theoretically take to get back on OTA path?

So i flashed 5.7.893 to solve my data issues knowing the consequences. I also assumed that some smart dev would eventually formulate a fix to make everything peachy again when the time came. The way I understand it now is this though.
Locked boot loader makes it necessary to have signed files to update via ota path.
OTA files are designed to only update from a certain version. Ex 5.5.893 update can only be applied from 5.5.886 stock install.
So if I upgraded to 5.7.893 no official update is going to ever work because I can't flash my radio to anything official now.
I'm sure I left out or have some details wrong. But if someone has a better understanding ans cares to share it that would be great. Stop the forever speculation about getting on path again and we can all just wait for the actual fix.
The way I'm understanding it now, we need an official release from moto that specifically addresses this problem to fix it. Something I wouldn't think they are inclined to do because they don't want anyone doing it in the first place.
Sent from my DROID BIONIC using XDA App

a replacement phone. Everything else is speculation at this point.

Irony.....
1) Verizon releases a phone with very problematic data problems. For me doesn't really do much to address the issue. Still paid 30$/month for "unlimited" data.
2) Motorola lets files "leak" that could potentially fix these problems.
3) Motorola does not support these files and will tell you your wrong for using them.
Let's think about this for a second. If you put a hot dog in front of a starving man and walk away, do you really have cause to be pissed when you return to see the hot dog gone?
I have owned a wide range of "smart" phones now and come to realize that they all have shortcomings, but they all need to do a few things without fail. Make phone calls, send text messages, and connect to data services. If you are going to charge me 30$ a month for unlimited data, I should have unlimited data.
Where we wrong by using an update that wasn't official? Nah, I was starving and that hot dog had my name written all over it.

Motorola did not "let the file leak", they were pulled from their test servers by very deliberate acts of altering the firmware of the device and then scanning the servers for files and downloading them.
This is akin to stealing them and was no fault of Motorola's other than perhaps a lax cloud server security regime.
The problem comes when such methods are proliferated and made into simple tools and users are encouraged to avail themselves without sufficient warnings about the risks and responsibilities associated with that act.
Nonetheless, these are clearly our own choices and we cannot expect Motorola to even publicly acknowledge the issue, even while we hope for a solution to be provided by whatever means.

cellzealot said:
Motorola did not "let the file leak", they were pulled from their test servers by very deliberate acts of altering the firmware of the device and then scanning the servers for files and downloading them.
This is akin to stealing them and was no fault of Motorola's other than perhaps a lax cloud server security regime.
The problem comes when such methods are proliferated and made into simple tools and users are encouraged to avail themselves without sufficient warnings about the risks and responsibilities associated with that act.
Nonetheless, these are clearly our own choices and we cannot expect Motorola to even publicly acknowledge the issue, even while we hope for a solution to be provided by whatever means.
Click to expand...
Click to collapse
I call B/S. Anyone that doesn't believe that Moto could have sequestered those files is dead wrong. They were there for a purpose. And they served their purpose.
Their refusal by inaction, to support those of us who "tested" their OTA's for them is at the very least unethical.
That is the way business works in 2011. Screw the consumer, let's make more money.
RMD

cellzealot said:
Motorola did not "let the file leak", they were pulled from their test servers by very deliberate acts of altering the firmware of the device and then scanning the servers for files and downloading them.
This is akin to stealing them and was no fault of Motorola's other than perhaps a lax cloud server security regime.
The problem comes when such methods are proliferated and made into simple tools and users are encouraged to avail themselves without sufficient warnings about the risks and responsibilities associated with that act.
Nonetheless, these are clearly our own choices and we cannot expect Motorola to even publicly acknowledge the issue, even while we hope for a solution to be provided by whatever means.
Click to expand...
Click to collapse
I have read quite a bit of the hard work you've done for us sir, and I would like to say its much appreciated!
A company such as Motorola has the resources to guard the things they don't want others to have. Otherwise HTC, Samsung, LG etc. etc. etc. would always be a step ahead of them. If it was lax security on their part, they still set the hot dog in front of us...

1) The next official OTA is the leaked 5.7.893
2) An OTA down the road doesn't check the boot.img md5 and installs a full boot.img instead of just patching (I think the reason behind the requirement of having the previous version, not to spite the leak installers but to create a smaller download with just a patch).
3) Release singed zips of official OTA radio and boot (not sure why not, its not like anyone could hack these)
I would hope that at least the ICS release will require a new kernel that can't be just a patch but a full install. In that case I would also hope they would take out the md5 check.

How about the 5.9.901 OTA update that Motorola "mistakenly" pushed to users before testing was complete? They are going to have to fix that for those who received the update.
Sent from my DROID BIONIC using Tapatalk

The general thinking I have read is that the 5.9.901 update is a test for an Emergency Notification system that Moto is working on. It was rolled out to random phones for testing and wasn't intended for general release.
---------- Post added at 02:42 PM ---------- Previous post was at 02:36 PM ----------
rduckwor said:
I call B/S. Anyone that doesn't believe that Moto could have sequestered those files is dead wrong. They were there for a purpose. And they served their purpose.
Their refusal by inaction, to support those of us who "tested" their OTA's for them is at the very least unethical.
That is the way business works in 2011. Screw the consumer, let's make more money.
RMD
Click to expand...
Click to collapse
That's kind of a warped way of looking at it. What were people doing poking around in their servers? Are you one of those guys that feels like anything is yours for the taking if the door wasn't locked?

While annoying moto told me that if you applied the leaks it didn't void the warranty so you can send it to them and they will get it back on the update path. Def annoying but there is a way back
Sent from my DROID BIONIC using XDA App

dagostin said:
While annoying moto told me that if you applied the leaks it didn't void the warranty so you can send it to them and they will get it back on the update path. Def annoying but there is a way back
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Very bizarre and impressive that they support this.

Some people in this thread claiming they were able to get back to the upgrade path. From 5.7.893 to .886 stock then ota to 5.5.893
It's alot to read through.
http://rootzwiki.com/topic/12749-getting-back-on-the-ota-update-path/

dagostin said:
While annoying moto told me that if you applied the leaks it didn't void the warranty so you can send it to them and they will get it back on the update path. Def annoying but there is a way back
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Well this is good news if the Moto rep is correct!

Method works. I myself am backon update path now.
Sent from my DROID BIONIC using XDA App

Stuck on 2.2.2. Will I be forever ?

I just got a lg revo brand new from eBay and it seems to be stuck on 2.2.2. I did a master restore and it had an update which I thought was 2.3, but I guess it was just a spammer 2.2 update. Will I ever get 2.3 or am I stuck on 2.2? I read on a lg forum that the 2.3 update is no longer on Verizon's servers.

Mrdroid921 said:
I just got a lg revo brand new from eBay and it seems to be stuck on 2.2.2. I did a master restore and it had an update which I thought was 2.3, but I guess it was just a spammer 2.2 update. Will I ever get 2.3 or am I stuck on 2.2? I read on a lg forum that the 2.3 update is no longer on Verizon's servers.
Click to expand...
Click to collapse
You can manually upgrade using the tot file.
Sent from my VS910 4G using xda premium

mtmichaelson said:
You can manually upgrade using the tot file.
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
Where do I get that, and how do I do it? Will it be the same as the OTA ?

Mrdroid921 said:
Where do I get that, and how do I do it? Will it be the same as the OTA ?
Click to expand...
Click to collapse
Files are here and instructions are in the development section.
http://forum.xda-developers.com/showthread.php?t=1466655
Sent from my VS910 4G using xda premium

mtmichaelson said:
Files are here and instructions are in the development section.
http://forum.xda-developers.com/showthread.php?t=1466655
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
I see the files, but I see no way on how to do it ?

Use this thread for instructions: http://forum.xda-developers.com/showthread.php?t=1337386
Use the previous thread for downloads.
Worked even for a Newbie like me...
Ed

To answer the original question, you will likely get the update eventually. I was talking to a verizon rep for a while (about a separate problem) and they mentioned that they push out the updates in stages ie not everyone at once. They do that to prevent overloading their servers unnecessarily.
If you don't want to do the manual (tot file) method you could try calling them and asking for it. There is a method they can walk you through to manually make your phone "ask the server" for the update. You jsut might have to work up to "level 2" tech support to get it...
(I've spent WAY too much time on the phone with tech support...)

I spent over 6 hours on the phone with tech support & was told to have the phones replaced. I got to 2nd tier & then the supervisor... Just got the phones Feb 2nd & they told me that they could not guarantee any updates for 90 days.... Said "Screw it", got the .tot file & burned it, then rooted, then Gingervolted.... SOOOOOOOOO MUCH HAPPIER !!!!!!
Ed

yankneck696 said:
I spent over 6 hours on the phone with tech support & was told to have the phones replaced. I got to 2nd tier & then the supervisor... Just got the phones Feb 2nd & they told me that they could not guarantee any updates for 90 days.... Said "Screw it", got the .tot file & burned it, then rooted, then Gingervolted.... SOOOOOOOOO MUCH HAPPIER !!!!!!
Ed
Click to expand...
Click to collapse
Wow.. It could have been that they offered me the update because they'd already sent me 2 replacement phones that still had the reboot constantly problem... Who knows... It could just depend on who you talk to I suppose.
I also went with gingervolt, despite eating my battery I absolutely love it. The speed increase and lack of bing alone make it worthwhile!

Sprint.com Activation Warning!/Factory Data Reset!

Didn't see this anywhere, so I thought I would try and hopefully save at least one person some time/frustration. I, like many people on this site own multiple devices and swap my Sprint service back and forth between them. I normally do this through Sprint.com. I just got my GS4 and spent hours testing what launcher would be the fastest with this SOC, and setting everything up exactly the way I wanted it.(I always keep things stock for the return period so I had no real way of making a backup) After I got everything the way I wanted, I activated this beauty...but upon doing this, I didn't see the fine print that the profile update triggers a factory data wipe.. **POOF** and all my app/prefs/etc. were gone. Needless to say, I was LIVID. I waited until I was calmed down to call customer care. The rep I spoke to advised that they changed it to require a factory data wipe when switching service online and you need to call customer care to attempt a manual IMEI/DEC/HEX swap.

glassjosh said:
Didn't see this anywhere, so I thought I would try and hopefully save at least one person some time/frustration. I, like many people on this site own multiple devices and swap my Sprint service back and forth between them. I normally do this through Sprint.com. I just got my GS4 and spent hours testing what launcher would be the fastest with this SOC, and setting everything up exactly the way I wanted it.(I always keep things stock for the return period so I had no real way of making a backup) After I got everything the way I wanted, I activated this beauty...but upon doing this, I didn't see the fine print that the profile update triggers a factory data wipe.. **POOF** and all my app/prefs/etc. were gone. Needless to say, I was LIVID. I waited until I was calmed down to call customer care. The rep I spoke to advised that they changed it to require a factory data wipe when switching service online and you need to call customer care to attempt a manual IMEI/DEC/HEX swap.
Click to expand...
Click to collapse
TiBu is your friend

rawintellect said:
TiBu is your friend
Click to expand...
Click to collapse
Word.
Sent from my SPH-L720 using xda app-developers app

glassjosh said:
Didn't see this anywhere, so I thought I would try and hopefully save at least one person some time/frustration. I, like many people on this site own multiple devices and swap my Sprint service back and forth between them. I normally do this through Sprint.com. I just got my GS4 and spent hours testing what launcher would be the fastest with this SOC, and setting everything up exactly the way I wanted it.(I always keep things stock for the return period so I had no real way of making a backup) After I got everything the way I wanted, I activated this beauty...but upon doing this, I didn't see the fine print that the profile update triggers a factory data wipe.. **POOF** and all my app/prefs/etc. were gone. Needless to say, I was LIVID. I waited until I was calmed down to call customer care. The rep I spoke to advised that they changed it to require a factory data wipe when switching service online and you need to call customer care to attempt a manual IMEI/DEC/HEX swap.
Click to expand...
Click to collapse
Had you already activated the device at least once before you attempted the online activation that resulted in the factory reset?

So I can confirm that this is indeed the desired behavior of chameleon. Whenever activation info is changed through HFA, then the device is now supposed to hard reset.
While this is certainly inconvenient if you didn't know it would happen (as us here in the store didn't know this was going to be the behavior going forward either), the reasoning behind it is sound: chameleon is put in place so that identical models of phones that are different sprint channels (sprint post paid, prepaid, boost, etc.) can run the same firmware; chameleon handles the bloatware payload for each channel. In other words, sprint no longer has to have different software packages for the same phone just because one gets sprint zone etc. and the other gets boost stuff etc.
Now, hopefully we get to a point to where chameleon is smart enough to recognize the current payload and decide whether a hard reset is necessary, but...baby steps I suppose.
EDIT: also, profile updates on their own don't require a reset. It's part of the whole HFA process that does it.
Sent from my SPH-L720 using xda premium

Nope, it was a new device I wanted to set up and play with on wifi before activating it. Now I just have to call CC and have them swap the devices manually.

rawintellect said:
TiBu is your friend
Click to expand...
Click to collapse
It's only your friend if you're rooted, I always keep stock FW for the return period of a device since you never know. I have always had mixed experiences with restoring app data as well.

glassjosh said:
It's only your friend if you're rooted, I always keep stock FW for the return period of a device since you never know. I have always had mixed experiences with restoring app data as well.
Click to expand...
Click to collapse
I've never had ONE bad experience with TiBu. Ever. If you know what you're doing it's fine. And why wouldn't you root? You can always unroot at any given time. And yes the counter can be reset.

The debate for rooting belongs elsewhere, I'm well aware you can reset counters, unroot, however, it's not worth the time when the risk of returning is high IMHO. You don't have to know what you're doing in TiBu, that's the beauty, but you still have a better chance of stability when using new app data, and it only takes 1 bad experience with some things..

glassjosh said:
The debate for rooting belongs elsewhere, I'm well aware you can reset counters, unroot, however, it's not worth the time when the risk of returning is high IMHO. You don't have to know what you're doing in TiBu, that's the beauty, but you still have a better chance of stability when using new app data, and it only takes 1 bad experience with some things..
Click to expand...
Click to collapse
LOL! You're not going to change my mind. I'm not going to change yours. I know from my own personal experience of MANY years of tinkering with android devices that you DO have to know what you're doing in TiBu or you're screwed. If you backup the wrong thing (say a system app from a different release of android) and restore it to an entirely new system you've just borked your device and are on a one way trip to bootloop city, population: YOU. And you'll have a full restore in your future.
As for "debating" on rooting? I'm not. Why even come on to XDA if you won't root? If you want stock apps stick to Google Play and sprint community forums. But don't come on to XDA and tell me or anyone else that rooting your phone is inferior to not rooting it. It just isn't. Period.
Stability is only as good as the person that coded it. That INCLUDES stock OEM ROMS or updates. I can count on two hands updates from manufacturers that have gone terribly wrong and been fixed by the devs in the XDA community LONG before they were fixed by the manufacturer. So your point about "new app data" is wrong as well.
And finally the "risk" isn't high. At all. Stop scaring folks. If your phone boots into the bootloader it's recoverable. Period. Even if it DOESN'T boot into the bootloader you can still recover it. I've had 8 HARD bricks. All of them recovered. Some even required EMMC_RECOVER to rewrite the bootloader. Don't know what that is? I'm not suprised. Let me google that for you. The WORST EVER required JTAG (again let me google that for you) to fix. But it WAS fixed.
I'm all done with this back and forth and I'll just place you on ignore and hope people see that you really have no clue what you're talking about.
Enjoy.

rawintellect said:
LOL! You're not going to change my mind. I'm not going to change yours. I know from my own personal experience of MANY years of tinkering with android devices that you DO have to know what you're doing in TiBu or you're screwed. If you backup the wrong thing (say a system app from a different release of android) and restore it to an entirely new system you've just borked your device and are on a one way trip to bootloop city, population: YOU. And you'll have a full restore in your future.
As for "debating" on rooting? I'm not. Why even come on to XDA if you won't root? If you want stock apps stick to Google Play and sprint community forums. But don't come on to XDA and tell me or anyone else that rooting your phone is inferior to not rooting it. It just isn't. Period.
Stability is only as good as the person that coded it. That INCLUDES stock OEM ROMS or updates. I can count on two hands updates from manufacturers that have gone terribly wrong and been fixed by the devs in the XDA community LONG before they were fixed by the manufacturer. So your point about "new app data" is wrong as well.
And finally the "risk" isn't high. At all. Stop scaring folks. If your phone boots into the bootloader it's recoverable. Period. Even if it DOESN'T boot into the bootloader you can still recover it. I've had 8 HARD bricks. All of them recovered. Some even required EMMC_RECOVER to rewrite the bootloader. Don't know what that is? I'm not suprised. Let me google that for you. The WORST EVER required JTAG (again let me google that for you) to fix. But it WAS fixed.
I'm all done with this back and forth and I'll just place you on ignore and hope people see that you really have no clue what you're talking about.
Enjoy.
Click to expand...
Click to collapse
I'm not trying to change anyone's mind, only warn others to possibly help someone out; which is the whole purpose of this site. I certainly don't have time to troll anyone's posts. Before you get more butt-hurt, read what I said. I know from my "MANY YEARS" of android tinkering and development, that you only need time to read, not to truly know what you're doing. Apparently we have different ideas of what that means. Never did I state that rooting was inferior, that's absurd. And how would you know the risk of me returning the phone in the return period? You obviously don't read or comprehend well. As stated before, I'm well familiar with the process for tweaking android devices, especially Samsung since I have 6 of them. I'm so super impressed with your vast knowledge though..

Wow. That escalated quickly for no reason. You ignores someone for having an opinion about not rooting a phone in the first seven days of owning it. I'm sure there are plenty of people on here that don't root in that first week, that includes me as one of them.
Sent from my SPH-L720 using xda premium

rawintellect said:
LOL! You're not going to change my mind. I'm not going to change yours. I know from my own personal experience of MANY years of tinkering with android devices that you DO have to know what you're doing in TiBu or you're screwed. If you backup the wrong thing (say a system app from a different release of android) and restore it to an entirely new system you've just borked your device and are on a one way trip to bootloop city, population: YOU. And you'll have a full restore in your future.
As for "debating" on rooting? I'm not. Why even come on to XDA if you won't root? If you want stock apps stick to Google Play and sprint community forums. But don't come on to XDA and tell me or anyone else that rooting your phone is inferior to not rooting it. It just isn't. Period.
Stability is only as good as the person that coded it. That INCLUDES stock OEM ROMS or updates. I can count on two hands updates from manufacturers that have gone terribly wrong and been fixed by the devs in the XDA community LONG before they were fixed by the manufacturer. So your point about "new app data" is wrong as well.
And finally the "risk" isn't high. At all. Stop scaring folks. If your phone boots into the bootloader it's recoverable. Period. Even if it DOESN'T boot into the bootloader you can still recover it. I've had 8 HARD bricks. All of them recovered. Some even required EMMC_RECOVER to rewrite the bootloader. Don't know what that is? I'm not suprised. Let me google that for you. The WORST EVER required JTAG (again let me google that for you) to fix. But it WAS fixed.
I'm all done with this back and forth and I'll just place you on ignore and hope people see that you really have no clue what you're talking about.
Enjoy.
Click to expand...
Click to collapse
Please don't feed the trolls...
Sent from my SPH-L900 using xda app-developers app

Samsung S.M.A.R.T Tool

Its hard for me to believe that no one on here works at or is friends with someone that works at a best buy Samsung experience store that has access to the S.M.A.R.T. TOOL used to flash samsung phones. If someone is able to get the software please share here. It would not only be valuable to those trying to update to kit kat but also anyone who has had problems updating even stock firmware that get the dreaded "update interrupted" message.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

samsung experience store don't even have the 4.4.2 fw yet

xuanphucn said:
samsung experience store don't even have the 4.4.2 fw yet
Click to expand...
Click to collapse
No they don't .. but they have the ability the flash your phone back to stock firmware no matter what you have done to your phone in the past .. and without having to follow descriptive instructions to do it yourself via ODIN with multiple downloads.
I visited my local Samsung Booth at BestBuy .. I was one of the lucky ones that was constantly erroring out while trying to install the KK OTA .. Samsung flashed my phone back to NB4 without a bat in the eye .. within seconds of my phone rebooting, it re-started the NC2 KK OTA download .. rebooted, and complete success .. my progress bar on the installation past 27% .. full 100%, rebooted and now I am on FULL 4.4.2.

It would be of great value to our xda at&t Note3 community if we had this S.M.A.R.T. tool. I wonder if this is the "rumored" magical flash that supposedly reset the KNOX flag back to 0x0 from 0x1?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

LordGeek said:
But they have the ability the flash your phone back to stock firmware no matter what you have done to your phone in the past.
Click to expand...
Click to collapse
The BB guy here showed me an internal memo that told them not to put software on a device that was below the version currently installed due to a large amount of devices being bricked. The wording is paraphrased but that's the crux of the memo. The AT&T Device Support Center here said pretty much the same thing after they took my phone in and realized I was on 4.4 and all they had to flash it with was 4.3.

I just talked to a guy at our best buy and he straight up talked to me about rooted phones. He said he's limited on what he can do but he can flash my phone to a fresh 4.3. He said they can flash your current firmware and up, but it wont go backwards. He also said they should get the update 4.4 in a couple weeks. He didn't care that my phone was rooted at all. He was just happy someone asked him questions.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Real IT Tech! Real Fact!!
I visit BB yesterday to reflash my phone. The Samsung representative had issues logging on to smart tools. She actually showed me the screen on the laptop. She explained that she has to use her best buy login username and password that is assigned to her to login which was failing. No one in the store did know what the issue was. Since I told her I'm a IT professional she asked for my assistance. I verified SmartTool is the software that is required to flash all the current Samsung phones. The error message required that TLS is required to connect. She was using I.E. to login which was pretty simple access the I.E. settings and enabled it. Right afterwards she was successfully able to login to the Samsung Server. Even if you did have the tool its still usless. The tool is only used to access SAM server only. Plus the laptop she was using I'm sure is dmz or other words the MAC ID of the pc is registered on their firewall to even connected. So having this tool is irrelevant. A real Samsung guru knows Samsung has been using upgraded versions of this to flash it phones. BTW they currently have 4.4.2 available. It took only 7 minutes to flash my At&t Note 3 to Kitkat 4.4.2

Had mine flashed on the 5th trying as a last resort to solve a problem.
Little did I know they had nc2 now I am stuck on it and it did not fix the problem.
I've got deja vu of my motorola backflip lockdown days.

jtmj06 said:
Its hard for me to believe that no one on here works at or is friends with someone that works at a best buy Samsung experience store that has access to the S.M.A.R.T. TOOL used to flash samsung phones. If someone is able to get the software please share here. It would not only be valuable to those trying to update to kit kat but also anyone who has had problems updating even stock firmware that get the dreaded "update interrupted" message.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It's nothing something someone is going to jeopardize their job for. The actual firmwares doesn't become available on Smart for actually a few days after the OTA update comes through anyways. Plenty of people come in wanting the update as soon as OTA pushes, but often the software doesn't have it yet.
Samsung tells SEC's to not reflash rooted devices. This is a liability issue because you could turn around and blame the SEC for whatever reason if the device bricks. You obviously knew what you were doing in the first place when rooting, so why bring it in really. Sammobile provides the same flashable files, so if you know enough, you should be able to do it yourself.
The SES is really there to support individuals learn and do light troubleshooting. Majority of the SEC workers are not even XDA savey. Smart is really simple, but majority of them do not know Odin or anything outside of what they're trained. So be careful who you hand your phone to. I see plenty of phones get wiped even when it was suppose to be a simple "update."
And no, Smart will not fix your Knox count. Smart can flash a rooted device to an OEM rom, but it will still show a tripped flash from before.

yeeserious said:
It's nothing something someone is going to jeopardize their job for. The actual firmwares doesn't become available on Smart for actually a few days after the OTA update comes through anyways. Plenty of people come in wanting the update as soon as OTA pushes, but often the software doesn't have it yet.
Samsung tells SEC's to not reflash rooted devices. This is a liability issue because you could turn around and blame the SEC for whatever reason if the device bricks. You obviously knew what you were doing in the first place when rooting, so why bring it in really. Sammobile provides the same flashable files, so if you know enough, you should be able to do it yourself.
The SES is really there to support individuals learn and do light troubleshooting. Majority of the SEC workers are not even XDA savey. Smart is really simple, but majority of them do not know Odin or anything outside of what they're trained. So be careful who you hand your phone to. I see plenty of phones get wiped even when it was suppose to be a simple "update."
And no, Smart will not fix your Knox count. Smart can flash a rooted device to an OEM rom, but it will still show a tripped flash from before.
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Sammobile hasn't updated our device since release. Version MI9 is on there, but it's un-flashable unless your on MI9.

440bro said:
Sammobile hasn't updated our device since release. Version MI9 is on there, but it's un-flashable unless your on MI9.
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Funny how both of the guys I talked to there on separate days, both rooted their phones, both new exactly what they were doing, and both were more than happy to help me. It depends on how you talk to people. Be kind and they'll treat you the same.
I learned pretty much the same stuff they knew in the time I was there. They updated the smart tool a week or so ago. It's now called smart 2. If the employee hasn't taken the time to learn the program, you're probably gonna be out of luck. We found out that my guy would flash the "HOME" firmware when they used the original smart tool. Home is basically the unlocked firmware straight from Samsung. He used to put that on people's phones to help them out, but we found out you can no longer put that on carrier locked phones anymore. Instead, they need to put the "factory" firmware on the phone. We tried to update my phone straight to kitkat but it failed miserably each time. Once we applied the factory 4.3 to my phone, it worked like a charm. He logged me onto the wifi their and downloaded the OTA in no time.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

yeeserious said:
It's nothing something someone is going to jeopardize their job for. The actual firmwares doesn't become available on Smart for actually a few days after the OTA update comes through anyways. Plenty of people come in wanting the update as soon as OTA pushes, but often the software doesn't have it yet.
Samsung tells SEC's to not reflash rooted devices. This is a liability issue because you could turn around and blame the SEC for whatever reason if the device bricks. You obviously knew what you were doing in the first place when rooting, so why bring it in really. Sammobile provides the same flashable files, so if you know enough, you should be able to do it yourself.
The SES is really there to support individuals learn and do light troubleshooting. Majority of the SEC workers are not even XDA savey. Smart is really simple, but majority of them do not know Odin or anything outside of what they're trained. So be careful who you hand your phone to. I see plenty of phones get wiped even when it was suppose to be a simple "update."
And no, Smart will not fix your Knox count. Smart can flash a rooted device to an OEM rom, but it will still show a tripped flash from before.
Click to expand...
Click to collapse
And yes, they will jeopardize their jobs for that software. My guy tried numerous times to copy the program but they blocked usb writing on the computer he used.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

I was at best buy the other day and the guy couldn't even get the software to find my phone. Kinda odd, he had a note 3 also and it worked. He did say he could restore kit kat through
Sent from my SAMSUNG-SM-N900A using xda app-developers app

mazdamiata210 said:
I was at best buy the other day and the guy couldn't even get the software to find my phone. Kinda odd, he had a note 3 also and it worked. He did say he could restore kit kat through
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Click to collapse
When I was on MI9, it never worked. Could be due to root as well. But some firmwares don't pull up in smart for some reason I found. In this case the SEC would need to put the phone into recovery and flash the phone through a different menu option in Smart with a "Home" flash.
Not everything is supported through Smart right away. Smart doesn't have any international roms. Even the new tab pro's and S5 are not on there yet. If plugged up, it's reported that it'll brick somehow.
Just be sure the person you're talking to is confident in what they're doing.

BestBuys Samsung Guy Upgraded Me to 4.4.2
about forty minutes ago from 4.3. Took about 20 minutes to do. Walked in and told him that I kept getting the "install interrupted" message & he said "no problem," took my phone, plugged it in and went to help some other customer as I sat there. When he returned, it was done. San Francisco, CA, USA - Geary St. store if you are in the area. Ask for Arschack.

Any news about Samsung S.M.A.R.T Tool?
Best regards

Is the S.M.A.R.T. Tool different than the Smart Switch PC SW from Samsung?

Hey guys sorry to dig up an old thread but I needed to share - this Smart software saved my ass today at the Samsung store in Sydney, Australia.
I rooted my gf's S8 (SM-G950F) but didn't flash the custom ROM straight away. I booted into the stock ROM whilst I wasted for a custom ROM to download on my PC and sure enough the RMM kicked in (which I didn't know about, n00b) and locked me out of TWRP when I went to eventually flash the new ROM. The interesting thing is from that moment (ie, second reboot after flashing TWRP) the OS was not bootable and I had a bootloop. Since I had no recovery, and I couldn't reinstall TWRP due to RMM (unofficial binary error) I resorted to flashing a stock ROM/firmware via ODIN so that at least the phone was usable while I waited the 7 days for RMM to reset.
This is the bit I don't understand. I tried several different firmwares both Nougat and Oreo that I got from the Updato website, several different versions of ODIN, two different PCs and multiple cables but no matter what I tried I couldn't get anything to flash successfully. The main error I couldn't get around was "KERNEL REV CHECK FAIL". Believe me, I scoured the internet and after 10hrs I gave up since I couldn't find any forums or solutions which worked.
Next day I went into the Samsung store expecting them to tell me **** off but I was open and honest about what I had done and started speaking to one of the technical guys there. He was pretty sympathetic, and offered to have a go at resetting it for me. Sure enough it worked first go - recovery was back and the OS booted flawlessly. He said the Smart software is login protected (ie you need employee credentials) and that normally they don't touch rooted phones.
So yeah in summary this software is a pretty good last resort if you think you've ****ed your phone, but I imagine not every Samsung store will help you out so easily.