Can't share contacts. "Messenger failed to load attachment." - Nexus 6 Q&A, Help & Troubleshooting

I am tearing my hair out over this. I use text messages to share contacts. Or at least I used to. This feature recently stopped working on my Nexus 6 (stock). To share, I select a Contact from Contacts, click the 3-dots, select Share and select Messenger. The moment I provide a contact to share to, I get the error message "Messenger failed to load attachment".
When I do a full factory reset, the feature works. But after it does the updates, I start getting the error. I have tried all the usual tricks like resetting app defaults, deleting app cache in both Contacts and Messenger. I even tried the factor reset option from Recovery instead of from Settings. Same result. Nothing seems to help. My wife has the same phone (only hers is the 32gb model and mine is 64gb) and she doesn't get the error.
Any ideas?
Phone is currently at Android 6.0.1, totally stock. The only thing I've done with Contacts is to use MyPhoneExplorer to sync them with Outlook. I even tried deleting the MPE Client after syncing and it still does it so I don't think it's MPE. (And my wife also runs MPE and hers is fine.)

Is this due to the Google messenger update? Mine just updated today which is odd since it says it updated 8/29
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Sent from my Nexus 6 using Tapatalk

I tried uninstalling the Messenger updates to go back to factory version and that didn't cure the problem.

Just FYI...I got an update earlier this afternoon for the stock Google Messenger app. Just now I tested it myself and was able to forward my contact card from my personal mobile number to my work mobile number without any problems.
So, IMHO, any problems don't seem to be related to the update of the Google Messenger app.

I'm starting to isolate the problem down to Contacts, not Messenger. I'm not sure what's going on. When I deleted ALL Contacts and then just put in two contacts for testing, things worked fine. I'm beginning to think that SOMETHING in MyPhoneExplorer, which I used normally to sync Contacts with Outlook, is corrupting something in the Contacts database which is causing the error.

RealSkier said:
I'm starting to isolate the problem down to Contacts, not Messenger. I'm not sure what's going on. When I deleted ALL Contacts and then just put in two contacts for testing, things worked fine. I'm beginning to think that SOMETHING in MyPhoneExplorer, which I used normally to sync Contacts with Outlook, is corrupting something in the Contacts database which is causing the error.
Click to expand...
Click to collapse
OK, I did some more testing and what I found is that if I synchronize my Contacts with Outlook using MyPhoneExplorer, those contacts cannot be shared via Messenger. It's as if there is something extra in them that screws up the vCard. If I sync Contacts ONLY with Google, they share via Messenger fine. That sux because I use MPE to do more than just Outlook syncing. It's really a great tool. I have posted this issue in the FJSoft forums (MPE maker).

Related

HELP! Sync Problems!

OK, I've searched up and down, xda, win4mobile,
here is my deal,
I have the ATT Tilt,
flashed with htc's rom, ive been having trouble getting it to sync,
now that i have it synced, it won't sync my calender or tasks???
It says sync error, "ActiveSync encountered a problem on the desktop."
fyi, I use windows mobile device center 6.1,
I am so frustrated and have no idea what to do, i feel like just picking this phone
up and hurling it onto concrete, help xda,
thanks.
Not sure if it will help you, but I encountered sync problems because I was in OFF-line mode with MS Outlook. Somehow ActiveSync needs to be On-line to enablesync with your PocketPC...
forgot to say i use windows mobile device center 6.1 because i run vista,
somebody HELP ME!
Did you try the obvious?
* Delete partnership
* Restarting the PC and Device
I had an issue and it was due to me using Windows Live OneCare. You might want to check your antivirus or firewall. It could be blocking the access.
NappyBoy001 said:
OK, I've searched up and down, xda, win4mobile,
here is my deal,
I have the ATT Tilt,
flashed with htc's rom, ive been having trouble getting it to sync,
now that i have it synced, it won't sync my calender or tasks???
It says sync error, "ActiveSync encountered a problem on the desktop."
fyi, I use windows mobile device center 6.1,
I am so frustrated and have no idea what to do, i feel like just picking this phone
up and hurling it onto concrete, help xda,
thanks.
Click to expand...
Click to collapse
Your not the only one.
I have the Tilt (stock ROM) and am using Activesync 4.5 and Outlook 2007.
I have this set up to sync my contacts & calendar. My contacts sync fine.
I have my Outlook calendar set up to sync automatically with my Google calendar, this is working fine.
The problem is, that nothing from my outlook calendar is syncing with the phone.
I have tried deleting the partnership and re doing everything but that does not work.
Do you run multiple Outlook profiles? For example, I have one that connects to my work Exchange e-mail and one for personal accounts. I can only sync with the personal accounts profile on the desktop, and if Outlook isn't open with that profile or I have the Exchange profile open it'll fail to sync.
I only use one profile and don't even use it for any e-mail. Only contacts & calendar.
Have you tried creating a new mail profile on the pc and syncing with that?
If that works, then just set your mail accounts up on the new profile and import your pst data (unless you have an exchange server).
I think I figured out the problem but I still dont know how to fix it.
ActiveSync is syncing the standard calendar which is blank and not my internet calendar which is listed in Outlook as "other calendar"
Is there any way to sync the "other calendar"??
Pic attached.
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That would explain it. I don't believe you can do this through ActiveSync, but can through third party apps like GCalendarSync or OggSync for Google Calendar.

Address Book issues AGAIN

I found out today you can only assign a custom ringtone to a contact in the "Phone" section of the phone book. SO I did my export google contacts to CSV and import them into the on line ATT addressbook trick to get them into my "Phone" Phonebook. With me so far?
Ok that done I decided to try once again to make the different lists you can set up contain contact info WITH pictures. I have every contact in my phone and I am using Google and facebook information. All contacts in the "Phone" section of the contact app are Linked to their Facebook and/or Google Counterparts.
Easy.
Now here's the stupid problem. My address GROUPS still look like THIS:
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In "Contacts" View the entries all have pictures.
In "Groups" View NO pictures.
Can anyone else duplicate this? I have two weeks to determine if there's something wrong with my phone before my 30 days are up.
Fyi you can export contacts using the phone app to csv on sd card then import them right back into "phone" to create the links.
Sent from my SAMSUNG-SGH-I897 using XDA App
My Google contacts with pics have pics when added to family. I don't sync Facebook.
Sent from my SAMSUNG-SGH-I897 using XDA App
Gunny, I'm having the same problem, I thought it was from SRE 1.2.3 or the lagfix or flashing too many times with Odin, lol.
Rhiannon224 said:
Gunny, I'm having the same problem, I thought it was from SRE 1.2.3 or the lagfix or flashing too many times with Odin, lol.
Click to expand...
Click to collapse
I reverted back to total stock. Still having the problem.
I tred the export vcf thing but I get a parse error when trying to re-import them.
gunnyman said:
I reverted back to total stock. Still having the problem.
I tred the export vcf thing but I get a parse error when trying to re-import them.
Click to expand...
Click to collapse
That blows, I did a reinstall of a Nandroid Backup of a previous version of SRE last night after I used the SRE with death sleep, lol, and everything was synced and then after an hour the pictures and FB links disapeared. Now, my phone has been unplugged for 4 hours and the battery only lost 1%. These phones are wacky, but I love them.
If anyone else has this problem and wants to fix it, I found a solution.
Go to Android Market and install Contacts GroupU. Its a free contacts manager that integrates to your built in address book. Create your groups there and they show up in the Stock Contacts app with pictures intact.
gunnyman said:
If anyone else has this problem and wants to fix it, I found a solution.
Go to Android Market and install Contacts GroupU. Its a free contacts manager that integrates to your built in address book. Create your groups there and they show up in the Stock Contacts app with pictures intact.
Click to expand...
Click to collapse
Thanks for that, I will give it a try.

Can I reset the device without wiping the music??

Hi guys..as u all know, some friend deleted my 'wallpaper' folder...now I have some 10gb of music which obviously don't want to delete..at the same time, I want the cool wallpapers...
So if i factory reset my hd7 ...wwill I lose all my data???including msgs and contacts...??
Short answer, yes. It's essentially a wipe.
Long answer, sync it to Zune frist, essentially backing up your tunes on your PC.
Text Msgs, etc, are gone. Contacts should be synced to the cloud (gmail, live, exchange) and can be resynced after a wipe. I recommend a live account (hotmail, msn, live), as the integration is really tight.
jimbonics said:
Short answer, yes. It's essentially a wipe.
Long answer, sync it to Zune frist, essentially backing up your tunes on your PC.
Text Msgs, etc, are gone. Contacts should be synced to the cloud (gmail, live, exchange) and can be resynced after a wipe. I recommend a live account (hotmail, msn, live), as the integration is really tight.
Click to expand...
Click to collapse
Thanx a ton!!
I got the wallpapers luckily..was looking in the wrong section...but I have a question...You mentioned that the contacts will be synced with the Live account...where can I look for it??
I mean, on my Live ID, where do i search??
THanx again!
For me, I use Hotmail. When I log into the Inbox, I simply hover over Hotmail at the top, and a little dropdown appears allowing me to choose contacts.
Failing that, pretend you're going to write a new email and click the to: button to add contacts. Should show you what it has. However, it'll only show contacts that have email addresses that way, so you're likely to get better results using the first method.
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Just check the Settings-->Email Accounts first to ensure you're even syncing contacts from your live account. For me, I'm only syncing email since I'm connected to Exchange.
jimbonics said:
For me, I use Hotmail. When I log into the Inbox, I simply hover over Hotmail at the top, and a little dropdown appears allowing me to choose contacts.
Failing that, pretend you're going to write a new email and click the to: button to add contacts. Should show you what it has. However, it'll only show contacts that have email addresses that way, so you're likely to get better results using the first method.
Click to expand...
Click to collapse
gee..thanx a lot..didnt know it was that simple...thanx for the screenie!!
and if I ever have to hardreset, will it mean I will necessarily I will b wiping my data clean?? Or can I just hit factory reset and the data will remain untouched??
THanx a lot.
Factory reset and hard reset do the same thing.

Contact Auto Sync Problems?

Hello,
Having problems with my contact auto sync, Im not sure what is causing it or why, but it seems that there is no way can get the autosync icon to go away. When I add and remove contact, and I turn sync off and on, the changes are made and seen on the phone as well as google contacts on the web, however I always have that icon present. YES, I have tried clearning data and cache from the contacts storage, contacts, and google contacts apps, with no change. I have removed my account and re-added it on my phone, with no change. I have removed all of my contacts from the website (google calendar) after exporting them, and still same sync problem with no contacts! Any help would be much appreciated!
ARHD 7.0
HTC One AT&T
Haxsync with JB fix.
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robstunner said:
Hello,
Having problems with my contact auto sync, Im not sure what is causing it or why, but it seems that there is no way can get the autosync icon to go away. When I add and remove contact, and I turn sync off and on, the changes are made and seen on the phone as well as google contacts on the web, however I always have that icon present. YES, I have tried clearning data and cache from the contacts storage, contacts, and google contacts apps, with no change. I have removed my account and re-added it on my phone, with no change. I have removed all of my contacts from the website (google calendar) after exporting them, and still same sync problem with no contacts! Any help would be much appreciated!
ARHD 7.0
HTC One AT&T
Haxsync with JB fix.
Click to expand...
Click to collapse
I have had similar random sync problems with my main google account on the phone. However, despite reporting an error it usually syncs anyway. Other than a re-flash (sounds like it would totally fix your issue), not sure what to do.
Also, HaxSync JB workaround is no longer necessary for any 4.2.x release. Perhaps this is causing some issue. Good luck, let us know what fixes it!
thunderdome116 said:
I have had similar random sync problems with my main google account on the phone. However, despite reporting an error it usually syncs anyway. Other than a re-flash (sounds like it would totally fix your issue), not sure what to do.
Also, HaxSync JB workaround is no longer necessary for any 4.2.x release. Perhaps this is causing some issue. Good luck, let us know what fixes it!
Click to expand...
Click to collapse
Thanks, your probably right with the false error reporting however the one is still on 4.1.2 so the work around I suppose will still be needed
Sent from my HTC One using Tapatalk 2

Question contacts issue

My dad bought Redmi 9T. I synched his contacts (google account), but now when he opens the "phone" app, under contacts it shows emails as well. I tried looking how to hide contacts with emails, to see only contacts with phone numbers, but I don't see this option anywhere. Am I missing something here? Plz help!
Hia Yoco!
Your dad can go to contacts.google.com on his account, and filter those contacts there.
It's a manual task to clean up contacts, unless you use an app or tool dedicated for this.
There are some useful tips on how to avoid saving emails automatically on google, when mails are sent or replied to.
Read the second list item here.
denNorske said:
Hia Yoco!
Your dad can go to contacts.google.com on his account, and filter those contacts there.
It's a manual task to clean up contacts, unless you use an app or tool dedicated for this.
There are some useful tips on how to avoid saving emails automatically on google, when mails are sent or replied to.
Read the second list item here.
Click to expand...
Click to collapse
Thank you for your reply
He won't know how to do any of above so it's on me to do it! Can I create a group and move contacts with emails?
Do you know of a good app for this?
So I manually moved all contacts without phone numbers into different group on contacts.google.com.
But after opening phone app (bottom left), in contacts tab, it's still showing contacts without phone numbers.
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Is this phone app the default Xiaomi app, because it's really bad. I've never had so much problems with any phone before
Ahw I see! You could try to disable contacts sync under "accounts" in the phone settings (and make sure the sync is disabled before you continue) - then delete all contacts and/or clear the cache and data of the contacts application.
Then, attempt to re-sync the contacts again by enabling the contacts sync in the google account settings on android settings, and see if the grouping you did worked out. I am sadly not familiar with the phone in specific, but the contacts are fairly limited in terms of these features. If the problem is merging, contacts.google.com has this as well - it will suggest contacts to merge for you, if there are duplicates.
See in play store if there are better alternatives! It may help you a far way!
I tried as you said, but it didn't work. Even after I deleted all my contacts, on the phone app, all contacts are still visible.

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