System Software not authorized by AT&T has been found on your phone... - AT&T Samsung Galaxy S 5

My husband's phone has this message on it and he has not downloaded any software. He owns the Samsung Galaxy S5. He went to the AT&T store where we purchased it and they said he had to go to a Samsung dealer - Best Buy. He went there and the dealer had never heard of the problem. He reinstalled the operating system, but we still have the same message.
Husband took it to Best Buy and they did the reset - it did not help. He went into the AT&T Device Support Center on Barbur Blvd. in Portland - they took it in the back, brought it back, it showed a screen and they were able to do a little. He got home and you have to hold both the volume key and the start key in order to get it to open. It then freezes and you can't do anything. I have tried the factory reset, started to do the set-up, and it is freezing again.
The last thing I tried was to try and get KIES to recognize his phone. After that, he was able to turn it on - it goes through the Samsung opening. Then it freezes. Sometimes it opens to the apps and he is able to try to make a phone call, but it freezes.
Help!!

I would file a request/complaint with AT&T customer service and ask them to replace the phone w/o charge since Samsung couldnt solve the problem and from the sounds of it made it worse than before.

The only time i have heard of that message coming up is if a custom recovery was flashed to the phone. Since the bootloader is locked, it will freak out like that. Could maybe try using odin to flash the original firmware and recovery? Not sure where this file would be available for download right off hand.

Related

[Q] Foce close error all installed apps not showing 2nd time...

Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.

Screen logo repeats on samsung galaxy i9000m

I may have bricked my phone while flashing with odin to stock froyo 2.2 rom. The download mode works but i cannot get into recovery mode it just flashes at the logo screen gt-i9000m over and over and over again.
Is there a way past this or do i have to send this phone in for repair?
I have stock everything.
My phone battery died and I have spare batteries and changed it to a fully charged one. It booted up and said that a bunch of apps have to be FORCE closed... so I rebooted it.
Now it's doing the same thing yours is... the logo screen flashes over and over.
I pulled the battery to hard boot it. Then without turning it on I plugged it in to charge... so it tries to go to the charging battery icon and then flashes the logo screen over and over again.
This is my second phone... first one kept eating battery life and got real real hot.
omg stoopid samsung. I can get into download mode just fine, when i reflash it just stuck at the boot logo. Are you able to send yours away for repairs? i have mine unlocked but i also got warranty from where i bought it at wireless wave. i rather not send it in though...
I couldn't get into any menu's... sent the piece of **** away for repairs. I almost threw it at the wall behind the clerk at the bell store.
same boat here, i woke up this morning to find a bunch of forced closed messages. so i hit okay, my phone was all screwy so i turned it off, pulled out the battery, put it back in and started the phone and ta-da the galaxy S TEXT (not logo) kept...well it looks like it would boot over and over again just to the title screen, shut off and boot again. If i do the 3 button press to get to download mode i see that screen and i cant do anything else, actually i dont know what to do there.
I bought this thing in august so i am good for warranty, oh i haven't once rooted or lagfixed or anything, i just unlocked it, and with rogers instead of bell, but yeah i called bell and they refuse to help. The guy was not cool with me unlocking the phone, says i might not be covered under warranty anymore.
Next week i am going to take it to the bell repair center in person, see what they say.
Not sure what to do now. EFF!
Last samsung phone ever. the LG optimus 2X looks pretty awesome.
I'm having the same issue, my phones all stock.
When I got my phone this morning is was turned off, I plugged it in, powered it up, saw the Samsung logo and intro play and I walked away. When I came back I tired using my phone but only the lights, on the buttons, turn on but the screen and the rest of the phone doesn't respond. The lights will stay on forever.
If you can get into download mode, have you tried flashing it with some other Rom? Like DocX custom rom?
Sent from my GT-I9000 using XDA App
Try booting into recovery mode (vol-up, home and power). Do you get an error message under the menu? If so, report it here or do a search on that specific error. It appears that some errors are easily recoverable from via flashing while others are not.
gtg2 - Try booting into recovery mode (vol-up, home and power). Do you get an error message under the menu? If so, report it here or do a search on that specific error. It appears that some errors are easily recoverable from via flashing while others are not.
The flash will go through completely and pass, as soon as it reboots to the Gt-i9000m logo it will just loop continuously. even when you hold down vol-up, home and power, it just doesn't recongize those buttons but will recongize vol down, home, power what gives?
Valinorian - If you can get into download mode, have you tried flashing it with some other Rom? Like DocX custom rom?
Yeah tried darkys 5.6 rom, does the same thing shows gt-i9000m logo then loops it self
dtran00 - that sucks man, but bell offers unlock codes so i dont' see how that can void your warrenty when you have to pay $70 for the unlock codes no?
Spudsicles - hopefully i won't have any troubles but i might end up throwing it at them lol
Seriously this is a good phone but the problems omgosh.
regarding everyone with the boot loop errors, Sounds like you have got the corrupted internal memory. This is a common problem everyone has been having including me. You will have to send the phone off at bell. I'm still waiting for mine to come back to me, sent it off Dec 1, although some people are reporting repair times within 5 business days.
To the best of my knowledge, that does NOT necessarily indicate flawed internal memory. I've experienced a few errors myself - one was a real SDCard issue which required repair while the others I was able to recover from.
Have you tried reflashing firmwares via Odin with the repartition option checked?
Have you tried booting into recovery using ADB? I'm not an ADB pro myself but do know it's possible. You'll have to google for instructions.

[Q] Help softBrick, or broken phone?

So This morning I decided to give my phone a restart, when I am holding the button to turn the phone one and the samsung boot screen comes on (the white one thats says I896 and samsung in white) and then after that it just goes blank and you can here it play that noise that it would normally make with the samsung boot screen.
After waiting on the blank screen for a few minutes I touched the buttons and the button lights came on. I pulled out the battery and I was able to boot the phone in the recovery screen where i tried to clear all user data and clear the cache, this did't change anything.
This phone was on android 2.1 stock build for rogers, with z4root and oclf (oneclicklagfix) v2 or v2.2 i think. I bought this phone on sunday so it is pretty new.
I am wondering what I should do about this, I spoke to my friend and he said He should be able to fix it with odin and even put 2.2 on it. If anyone has ever had this happen to them or they know anything about it i would be happy to know.
Rather than having your friend void your warranty, why not just return it?
if he purchased it from a reseller such as craigslist or ebay, then he might not be able to take his phone in though. Odin1click to stock usually solves soft-brick like issues though..

PLEASE HELP.. Phone Doesnt do anything

i bought a used samsung galaxy s6 (G920T), now i went to my local place and asked the person working there if he could unlocked it for me so i can use any carriers, so he said yes, then after 3-4 hr he called me back and said the phone was ready to pick up so i went ther to pick it up and the phone was working fine until i tried to login the phone booted, so i try turning it on but the phone wont it starts to boot up then on the top screen it says (KERNEL IS NOT SEANDROID ENFORCING, Custom binary blocked by FRP Lock) then automatically turn off, so i went back to the store and give them the phone back so they can fixed but the man working there say that he will charge me for puting a new software in it so i asked him what did he do so he said he unlocked it using an octplus box so i said well i wil take the phone with me and try to do it myself and i went home with the phone and do some research and installed a new firmware (G920TUVU3DOI1) using odin V3.10.7 then it proceed all good but when it finished the phone doesnt come far than the samsung logo screen boot up and it stays there for i think till the battery dies .. and now i dont know what elese to do an i even went back to the store so they can fixed it for me but the call me later saying they couldnt do anything with it please help.. i would put some pictures but since im new the site doesnt let me post other links

Stuck at no command error and freezing

Hey guys,
I have a problem with this phone. I got my relative's note 8 for trying to fix ( i'm not android expert ).
As she says, for no reason phone freezed and shuted down. After that charging problem started, and battery doesn't show real percentage.
After that i got the phone, and tried to go factory reset in recovery menu. Now phone stucks at samsung logo. Sometimes it stucks at blue screen with "no command" text.
Phone doesn't works all the time also. For example, somehow phone charged %100, after that i tried to open it, it stucked at samsung logo. I tried hard reset, screen off and no more screen. After 4-5 hours it worked again, but stuck at samsung screen again.
I send phone to trusted local repair shop. They couldn't managed to fix also, they reported me that it should be motherboard issue and they can't do anything about it. I don't know did they tried to install stock rom again.
I see no reason for motherboard issue. No water, no big damage or something else happened to phone. There should be a way to fix this and i seek your support here.
Whaki said:
Hey guys,
I have a problem with this phone. I got my relative's note 8 for trying to fix ( i'm not android expert ).
As she says, for no reason phone freezed and shuted down. After that charging problem started, and battery doesn't show real percentage.
After that i got the phone, and tried to go factory reset in recovery menu. Now phone stucks at samsung logo. Sometimes it stucks at blue screen with "no command" text.
Phone doesn't works all the time also. For example, somehow phone charged %100, after that i tried to open it, it stucked at samsung logo. I tried hard reset, screen off and no more screen. After 4-5 hours it worked again, but stuck at samsung screen again.
I send phone to trusted local repair shop. They couldn't managed to fix also, they reported me that it should be motherboard issue and they can't do anything about it. I don't know did they tried to install stock rom again.
I see no reason for motherboard issue. No water, no big damage or something else happened to phone. There should be a way to fix this and i seek your support here.
Click to expand...
Click to collapse
I would go with what the repair shop said personally. They certainly know a lot more than I do. Unfortunately things do just break even with no error for the owner themselves.
It is definitely worth trying to flash stock rom with Odin though.
stonedpsycho said:
I would go with what the repair shop said personally. They certainly know a lot more than I do. Unfortunately things do just break even with no error for the owner themselves.
It is definitely worth trying to flash stock rom with Odin though.
Click to expand...
Click to collapse
Thanks for your thoughts, honestly i don't expect it to work again, but before throw away i want to try all chances

Categories

Resources