Defect? - OnePlus 3T Questions & Answers

Got my 1+ on December 28. I also bought a junk tempered glass screen protector from 1+. So I had to take off the OEM screen protector to put on the new one. Didn't fit. The edges would not stick to the screen. Called them and they said it was a human error when installing. They didn't even want to try and look at it by photos. So I had to take it off. Fast forward to yesterday. I was scrolling on the left side of the screen up and down. I felt something like lint. So I did what anybody would do. Wipe it off with a microfiber cloth. As soon as I started scrolling again I felt it again. Like a tiny bead or something. Then at an angle with really good lighting I saw scratches. Of course I Google it and turns out some people have this problem. But I don't want to just forget about it since it is less than a month old. Contact support opened a ticket and they are saying I need to pay for the repair and shipping and possibly labor and more. Let me know what you guys think.

It just looks like normal screen scratches to me. If the glass screen protector wasn't a good quality one, I wouldn't necessarily be surprised if that somehow caused the scratches. I'm not saying that that is definitely what caused it, but it wouldn't surprise me.

I've also gotten some explainable scratches (well, a big scratch) and it's not like a normal one.....how/when it's visible is weird to what I'm used to seeing on phones, but I never really have gotten a scratch on a personal phone in years, so maybe this is how most scratches start out, and I've only seen scratches once they worsen....
Either way, something is up with this it feels like. Would be cool to see if anyone else has issues with way-too-easy scratching, since the OP3 didn't have the issue, maybe they changed something from the 3 to the 3t. It could also be the screen protector.....but nothing on that should have scratched your phone like it did...

I had the same problem with the ****ty screeprotector from 1+..
It didn't stick at the edges... They told me, I did it wrong..
Pffffff, I know, I did it right. Not my first phone or Tab
Now I don't have any protection at my screen. I'll report.....

jbw716 said:
It just looks like normal screen scratches to me. If the glass screen protector wasn't a good quality one, I wouldn't necessarily be surprised if that somehow caused the scratches. I'm not saying that that is definitely what caused it, but it wouldn't surprise me.
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Not going to convince myself that it is normal when I other devices that I have had have never done this especially only having it for less than a month. As soon as I finished my call about the screen protector I took it off. Max time was maybe 30 minutes on the phone. I wish I would have kept the original one on.

iytrix said:
I've also gotten some explainable scratches (well, a big scratch) and it's not like a normal one.....how/when it's visible is weird to what I'm used to seeing on phones, but I never really have gotten a scratch on a personal phone in years, so maybe this is how most scratches start out, and I've only seen scratches once they worsen....
Either way, something is up with this it feels like. Would be cool to see if anyone else has issues with way-too-easy scratching, since the OP3 didn't have the issue, maybe they changed something from the 3 to the 3t. It could also be the screen protector.....but nothing on that should have scratched your phone like it did...
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Yes something is up. Some of op3 have said they had the issue. Plus it's a gorrilla glass 4. And YouTube stress test by Jerry rig aka Zach put it through heavy scratch test without the screen protector of course.

T0xic4u said:
I had the same problem with the ****ty screeprotector from 1+..
It didn't stick at the edges... They told me, I did it wrong..
Pffffff, I know, I did it right. Not my first phone or Tab
Now I don't have any protection at my screen. I'll report.....
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Yea this isn't my first rodeo either on installing screen protector. Pretty much they told us we is dumb.

My question is would you pay 69 and that is there quote to fix it or just slap a screen protector on and be done with it?

The problem is to find a good protector..
The display is curved. And most protectors are smaller then the screen or they don't stick...

T0xic4u said:
The problem is to find a good protector..
The display is curved. And most protectors are smaller then the screen or they don't stick...
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I bought 2 skinomi ones. They are not glass just film.

Receiving my opo today. Shoukd i not put in tempered glass screen protector???and btw it DOES show on there website hos it fits and there's even a video showing it does not cover all sides of the phone. It comes with a pre installed screen protector right? Your saying the tampered glass did this?!!
Shatter their dreams! and haunt their nightmares !

nano303 said:
Receiving my opo today. Shoukd i not put in tempered glass screen protector???and btw it DOES show on there website hos it fits and there's even a video showing it does not cover all sides of the phone. It comes with a pre installed screen protector right? Your saying the tampered glass did this?!!
Shatter their dreams! and haunt their nightmares !
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Yes there is a pre applied screen protector the film type. I would just keep that on if I knew what I know now I would never have changed it. I have went through 3 glass ones including the one on 1+ website and all have done the same won't apply to the edges. The only one that will apply well is the film type skins. And yes the video does show how it fits. But how many did they have to do till the right one? If you bought from 1+ just don't open it and just return it. They won't take it back if opened and it's been 24hrs. Lessoned learned on my end.
Edit. And no the glass didn't scratch the screen. I think it's a coating of some type coming off. Because it's not deep you can't feel it. Just see it at an angle under bright light.

cameljockey1 said:
Yes there is a pre applied screen protector the film type. I would just keep that on if I knew what I know now I would never have changed it. I have went through 3 glass ones including the one on 1+ website and all have done the same won't apply to the edges. The only one that will apply well is the film type skins. And yes the video does show how it fits. But how many did they have to do till the right one? If you bought from 1+ just don't open it and just return it. They won't take it back if opened and it's been 24hrs. Lessoned learned on my end.
Edit. And no the glass didn't scratch the screen. I think it's a coating of some type coming off. Because it's not deep you can't feel it. Just see it at an angle under bright light.
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I can live with it not covering the screen 100%. Its just what we have to deal with ever since apples iPhone 6 had 2.5D glass. Tempered glass screen protector wont fit no devide with 2.5D glass or 3D glass (s7 edge) its just to costly to manufacture. I will probably return it. Might keep it though never had a problem with tempered glass screen protector they are the best! Never have smudges and they clean up soo easy and look so smooth. What scratched your screen friend?
Shatter their dreams! and haunt their nightmares !

Related

Do I need to buy a screen protector?

I will have this phone in two weeks. Do I need a clear screen protector? Or does it stay looking relatively good?
I also just got this phone and I think you should get one. Better safe than sorry. As this scree. Isn't gorilla glass so I won't really take my chances. In my old captivate and even my i9000 I had one.
Always a good practice and keeps resale value higher when screen is mint.
i've had it since launch day with no screen protector in my pocket, no scratches, same with my two previous phones none of which had gorilla glass
I vote no screen protector but don't put it in your trouser pocket with a bunch of keys and then sit down - the screen cracks
I don't use a screen protector for the protective qualities, but rather for the antifingerprint features, just makes the device look cleaner, repels glare as well.
You can answer this question yourself. Did you have a screen protector on your previous phone (with glass display)? If not, did you feel safe? If yes, don't buy one for the Nexus S. One screen doesn't scratch faster than another. Gorilla Glass maybe helps a little, but it's there to prevent cracking, not scratches.
Keep in mind that the Nexus S has a curved display. This actually DOES help a lot to prevent scratches, a lot more than Gorilla Glass.
This screen isn't like old ones. Most previous android phones didn't have an oleophobic coating which is far easier to scratch and wear off than the screen itself.
Just take a look at any iPhone 4 that's been used... there will be lots of little micro scratches in the coating but not the actual screen.
Androyed said:
You can answer this question yourself. Did you have a screen protector on your previous phone (with glass display)? If not, did you feel safe? If yes, don't buy one for the Nexus S. One screen doesn't scratch faster than another. Gorilla Glass maybe helps a little, but it's there to prevent cracking, not scratches.
Keep in mind that the Nexus S has a curved display. This actually DOES help a lot to prevent scratches, a lot more than Gorilla Glass.
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I have the full body Zagg one ... i like it..
anything that's going to scratch the screen is probably going to crack it. Although it's not gorilla glass it's pretty tough. i've dropped my phone numerous times face-first, and thanks to the curved display, not one scratch....
however the back is another story. I have numerous large scratches on it... so if you need any protection get a cover. don't worry so much about the screen. i hate those plastic coatings anyway....
well...
I personally like a SP just because, hey, you just dropped some $ on a relatively pricey piece of equipment.
also it depends, do you have one of those nifty belt carrier thingys??? or do you rock it in the pocket, personally my phone stays in my pocket (I should really look into one of those nice padded carriers lol) Its all preference and just how hard on that phone youre gunna be man.
Thanks for all the feedback. I only carry my phone in my pocket. I hate those enclosed cases as aesthetics are important to me too and the cases always make it look clumps. I have never had a clear screen protector before and don't think I'll have one now. Thanks again!
Like most of the people told, I was against a screen proctector. But after using the NS for 1 week, I have noticed 3-4 round oily marks on the screen which I was not able to remove. Then I had to go and replace the handset and had the screen guard purchased right away.
I usually use a screen protector on any phone for:
1. Peace of mind
2. Fingers seem to glide on them easier than bare glass.
koottan said:
Like most of the people told, I was against a screen proctector. But after using the NS for 1 week, I have noticed 3-4 round oily marks on the screen which I was not able to remove. Then I had to go and replace the handset and had the screen guard purchased right away.
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Really - oily stains that wouldn't come out? Has anyone else had that issue?
I have a HTC hero I've had a year, no idea what type of screen it is. Aside from finger prints on the screen, thats all that ever happened to it. No scratches or anything!
I did get one but took it off after a while.
Sine the screen has anti fingerprints and is A LOT smoother without a "protector" I choose to take the risk of getting it scratched.
I thought like this. If I have a protector and it gets scratched I still be walking around with a phone with scratches, unless I change me protector shield. But yeah if you get a good protector Shield, I suppose my argument is not valid. Anyways get 2 if you find anything decent !
just got my phantom skinz in the mail for my new nexus s 4g. cannot wait to actually use the phone when i get it this week.

Do you use a screen protector?

I've been wondering about this for a little while - is there a point in having my screen protector on since the XT720 has Gorilla glass? The SGP case I bought came with a screen protector so I just put it on. Is there actually any benefit considering Gorilla glass is unscratchable/ virtually indestructible? The screen protector doesn't really annoy me or anything, I'm just curious if the screen is a little brighter/better without it on and if there's actually any point at all for me to have it on or I should just take the screen protector off.
Also, the case came with a little screen cover for the camera shutter, this one I've thought is probably more useful since the camera doesn't have gorilla glass. Or does it and this screen cover is also pointless?
I do use one and I don't think it does any harm. I guess it would depend on whether you think the device warranty covers scratches to the screen (which I haven't looked into but I highly doubt).
A long time ago when I upgraded from a Palm Pilot to a Palm III, I went through a similar doubting phase about screen protectors since the III was advertised to be the latest and greatest in scratch resistant at the time, etc. Unfortunately it scratched within a month after my keys managed to slide between the flip cover and gouge a huge slash in the middle of the screen. Of course that sort of damage wasn't covered by the fine print of the warranty. An ounce of prevention is less annoying than a huge gash in the middle of your screen. At least that's where I am.
I'd be happy to scratch the hell out of someone else's screen to test it, though. I wonder if Best Buy frowns on bringing nails into the store...
No.
I don't think its necessary at all.. we have gorilla glass
even with a sharp pebble I wasn't able to scratch the display
Mioze7Ae said:
I'd be happy to scratch the hell out of someone else's screen to test it, though. I wonder if Best Buy frowns on bringing nails into the store...
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Khal already has
http://www.youtube.com/watch?v=ZWjBrZrZeEw&feature=channel_video_title
I say keep the protector if it doesn't bug you.
I had an invisible shield from Zagg and it soon bugged me and I took it off.
That being said gorilla glass IS NOT impossible to scratch, in the light mine shows quite a few minor scratches now.
I scratched my screen. so better safe than sorry
Thanks for the input guys. Guess I'll keep it on since it doesn't really bug me.
cdstewart said:
...That being said gorilla glass IS NOT impossible to scratch, in the light mine shows quite a few minor scratches now.
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Confirmed! It is possible to scratch it - I can see it everytime I look on it ...
Well some day i take off the original protector (the new one) and i like it moore, i like the touch of my finger with the screen but after arround 3 weeks i notice a 2 little scratches... i just bought a Invisible shield and it's pretty ok. I don't have another option, i think.
Saludos
I had a martin fields protector on my desire for a year, there expensive but worth the money. You can't tell it's there, but they do scuff up and scratch.
Sent from my GT-I9100 using XDA App

[Q] Has anyone scratched or broken the glass on your LG G Watch R?

I have seen plenty of reports of bezel damage, but none of screen damage. And finding out the type of glass used is difficult.
Wondering if the tempered glass proctor I am using is a waste...
Well, can't say that's a bad response to this question. So many views, so little scratches. Looking forward to mine, coming in the mail.
I've got a tempered glass protector on mine, but haven't felt that it's been 'needed' at any point.
dontpannic said:
I've got a tempered glass protector on mine, but haven't felt that it's been 'needed' at any point.
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Same here. It's just more a comfort for an event that is statistically unlikely to happen at this point. The bezel, which does take the dings, protects the watch face very well from anything hitting it directly.
I have an IQ Shield on mine which is awesome. I also put a slickwrap on mine. The other day I bumped the screen pretty good and the screen protector was damaged. My take is better to have it on there than have something happen and regret it. They ship 6 protectors in the package and you don't even know its there. I always use glass ones but i didn't like it on my friends watch and from previous phone experience they stay on like glue so i suspect if there was an issue it wouldn't be fun to remove.
Wish I had the tempered glass. I have a cracked display now
I had 2 small scratches, so it is possible to scratch! Currently at lg for repair, started lighting up in pink pixels, unrelated to the scratches. I hope they can fix the watch, and I hope it ships back with a new screen, time will tell. I plan on getting a screen protector when I do get the watch back
Cracked Screen
Totally destroyed the glass on mine at the end of last week, will be contacting LG on Monday to find out about the possibility of a repair.
Don't know how I broke it, it was a the end of quite a long night out, if you know what I mean!!
Luckily the touch screen still works, so I'm hoping it is just a case of LG doing a repair and charging me an arm and a leg, probably go for a toughened screen protector from now on.
Broken.
So i was out today on my delivers and came across some little S***s that started throwing stones at me. One hit the screen completely shattered... didn't realise at the time, if i had i would totally be beating the **** out of them.

Screen Scratches?

Any one else notice how easily the screen on this phone scratches? I have 3 massive scratches and lots of small ones.
Screen protector is a must. I have not noticed as I wont even touch a phone without at least film on it.
Gorilla glass always has gotten micro scratches so that is my reasoning.
I have not had a screen protector on any or my phones till now this Ive had the phone like 2 weeks it looks worse then phones I have had for years
I've never had a screen protector on a phone, mainly because I suck at putting them on and even a speck of dust or a small air bubble will anger me. This phone, though... I've heard a lot of issues with micro scratches. It seems to scratch very easily. I thought that Gorilla Glass was supposed to be scratch resistant. I had my Note 4 for three years and had one minor scratch the entire time.
I am totally babying this thing. I barely touch it lol. I am really rethinking the screen protector thing.
Everyone is different. Screen protector and case is a must if I don't want damage.
My wife uses phones for at least 12-15 months and most of her stuff look brand new.
House rule, I can't leave carpet without screen protector.
In the note 7 forum, there is the same exact topic, then, it was exacerbated by the faulty jerry rig miscarried test, later it was overly accepted that the screen was not the problem, that people tend to not recognize when the scratches were made, I do not know if that is the case now, with the note 8
I've had my Note8 for a month now with a screen protector on and off of it. No scratches on the screen yet (fingers crossed) and I'm switching between the Alcantera and Plastic Samsung cases. But my girlfriend's phone got super scratched on the back while in a case no idea how it happened there was no debris and the case is TPU. Her screen protector is already showing scratches as well but that's what it's there for.
Composed on Galaxy Note8
No screen protector since release day, all is good on my end. Was the same with my Note 5 for the entire time I had that phone. I guess it's just a personal habit/luck/environment factors that play into it. Sucks that you're having to deal with it. Maybe a screen protector can help hide some of the effects.
roaduardo said:
No screen protector since release day, all is good on my end. Was the same with my Note 5 for the entire time I had that phone.
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Same here. I never use a case or screen protector. My Note8, like all my previous phones, has no scratches whatsoever on the screen; the back is scratch-free as well. I've been using the phone extensively for more than a month.
I guess it's just a personal habit/luck/environment factors that play into it.
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Yup. Many people report scratch-free unprotected phones, while others report being as careful as they know how but still getting scratches or cracks.
The note 7 and note 8 I believe use gorilla glass 5.
It is more shatter resistant, but seems mote prone to scratches. Corning disputed that stating it was material transfer.
For me, it doesn't matter what you call it if I can't wipe it off.
I started using screen protectors when I bought the Note 2. I didn't want to take a chance in damaging my s-pen then using it and scratching my screen.
I've never used a screen protector until the Note 7 with Gorilla Glass 5. I tried the film protectors and they turn my flagship phone into a K-Mart device. I was going to spend the $$ on the protector shown here.
http://www.mobilezap.com.au/64792-w...galaxy-note-8-full-cover-screen-protector.htm
Before I spent the money on this I thought I'd try a cheap one and make sure I didn't hate having it on there. I ordered one of these cheap protectors from eBay (link below) for $10 and it is actually decent. I don't think there's any reason to get the nicer full adhesive loca glue SP. One thing I like better about the cheap eBay SP is that it is truly full coverage without the notch at the top. Sensitivity is great and not a speck of dust in over 2 weeks.
https://www.ebay.com/itm/332345555824
I've had the Whitestone dome on for a week now and I love it.
I got my original note 8 on October 1st and left the original protector in place, until the Dome came in. After the second day the factory protector started to peel. Once I peeled it off there was as scratch within a day. I started a warranty exchange to get it replaced. The replacement had a bare screen for less than 5 minutes before I installed the Whitestone dome.
I also left the temporary screen protector on until my actual screen protector arrived. It's odd that the Note 7 had a screen protector installed out of the box but the Note 8 didn't.
I pull my pocket out and Flick all that I can off of it in the morning before I put my phone in...seems to work.
So I thought it would never happen to me! Pull my phone out my pocket, check the screen and bam, two nice ugly glaring scratches.
What's going on?? I have babied this thing since I got it, even putting napkins down on any surface before placing the phone down. Pockets had nothing but the phone in.
Very sissapoonted, especially after having to return my 1st note 8 because of insane bezel light bleed!
NEVER have used screen protectors either, as I dont usually keep phones longer than 3-4 months. However, I did notice minor scratching on my S8+, were I never had scratches on any phone before. Going to throw a protector on this as I agree, as mentioned earlier, these screens lately seem to be way more prone to scratching...almost like they are going backwards, shouldnt they be getting less prone??
Crombi said:
So I thought it would never happen to me! Pull my phone out my pocket, check the screen and bam, two nice ugly glaring scratches.
What's going on?? I have babied this thing since I got it, even putting napkins down on any surface before placing the phone down. Pockets had nothing but the phone in.
Very sissapoonted, especially after having to return my 1st note 8 because of insane bezel light bleed!
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Ouch. Is there any way to fix or minimize that, besides getting a new screen put on? I'm getting nervous to even touch my phone.
shollywood said:
NEVER have used screen protectors either, as I dont usually keep phones longer than 3-4 months. However, I did notice minor scratching on my S8+, w[h]ere I never had scratches on any phone before.
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I too had retired my unprotected phones in pristine condition until the S8+, which somehow accumulated several small scratches on the rear glass (but none on the front). But my unprotected Note8 is still scratch-free, front and back, after almost six weeks now.
I've seen speculation that the oleophobic coating may be too thick on some of these phones, and the coating may be what's showing shallow scratches. That sounds plausible, but I don't know how to tell if it's true.
Lol... there is nothing wrong with the Note 8 screen nor the 8/8+. My son has the 8 and no screen protector. And. .has dropped it.. in his pocket all the time..with keys.. and I just checked it yesterday.. Not ONE TINY LITTLE scratch. So.. if there is some scratch.. you/i did it some how. Like so many things in life its ALWAYS someone else.. not just .. I did it. There will always be some that drop the phone get a crack on the screen and then post and blame Samsung. Yet..happens all the time.
I have had this phone since September 7th with not screen protector on it with not one scratch on it. But my phone only goes in one pocket my left pocket always and nothing else goes in that pocket ever. That pocket is for phones only. Now I do have the Nano liquid screen protector on it. So maybe they work really good. Look on YouTube and see the scratch test on this phone. It is the same as any phone with Gorilla glass 5. The glass on this phone is so slick surprised that anything scratches it.

Question Did you remove your preinstalled screen protector?

Really curious. It's next to impossible to get a replacement here in the states. Does it bother you, or have you left it on? Please respond with your logic as well as answering the poll.
Mi 11 series all have similar screen. Considering early release of mi 11, it shouldn't be a big issue. I received a glass protector in 10 days from China.
And why would you remove it? Is bad?
It depends how you use your phone.
If you "baby" it you should be more than fine.
On my mi9 i have removed for the past year or more. I only have one or two very fine scratches and those are from some drops
So yeah, on general use and being a bit careful ( using a case that would prevent the screen to make contact to the surface) you should be perfectly fine.
I personally have the one that came with the phone still on and will remove it when it gets worn out.
lord219 said:
Mi 11 series all have similar screen. Considering early release of mi 11, it shouldn't be a big issue. I received a glass protector in 10 days from China.
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Thanks for this tip. I did a quick look up on GSM arena. Screens seem to be identical size and shape. I went ahead and ordered two packs of protectors from Amazon. They'll be here Sunday.
My original protector got caught on the edge of a dog cage in the most unfortunate scenario ever. My phone was okay but the screen protector had a huge gash in it.
I've gone with no protector for about a week. I've collected one tiny scratch that can only be seen with the screen off and the light hitting it just the right way. I've babied this thing so I'm not sure how it happened. Either way Gorilla glass victus hasn't impressed me all that much.
oleophobic coating on this screen protector is iiiiinsane ! I surprised that no one said that yet. But I hate sharp edges on it.... Gestures and that no good together
jmikepr said:
Thanks for this tip. I did a quick look up on GSM arena. Screens seem to be identical size and shape. I went ahead and ordered two packs of protectors from Amazon. They'll be here Sunday.
My original protector got caught on the edge of a dog cage in the most unfortunate scenario ever. My phone was okay but the screen protector had a huge gash in it.
I've gone with no protector for about a week. I've collected one tiny scratch that can only be seen with the screen off and the light hitting it just the right way. I've babied this thing so I'm not sure how it happened. Either way Gorilla glass victus hasn't impressed me all that much.
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Curved screens are a flawed design imo
This is what I would classify as a highly breakable device
Between the weight of it and the slab of glass on the back and the wrap around screen your nearly guaranteed a breakage no matter what side it lands on.....
Gorilla glass Victus is junk compared to whatever is on the iPhone 12 pro
In every drop test I've watched the android phone with Victus smashed and the iPhone survived.... although the iPhone has the benefit of being flat
Yeah ditched the screen protector as soon as I got it.
It looks like a peel off screen protector which you get on new devices.
Colors and sharpness improves a bit and the touch is not plastic feel.
I like the screen protector. It feels almost the same like OnePlus7 Pro without a screen protector.
I keep it as long as possible
Hello do you need to remove originally pre installed plastic film protection before putting a newly bought tempered glass ?? Thanks for answering
Hi - I would not use 2 screen protectors at the same time. So if you want to put tempered glass on you should remove the preinstalled one. Otherwise you can get difficulties with the touch screen. I myself removed the preinstalled immediately and installed another (better) on.
Remove it or not eventually it will come off, better get hands on some tempered glass to protect those expensive curvy screen.
i dropped my phone about a week after buying it, was sick to stomach until i realized that the preinstalled screen protector was cracked but not the actual phone. im pretty sure it saved the phone
Many people think that pre-aplied screen protector is a feature therefore, they expect to see a better quality option. In reality, due to strict laws of EU and return policy of retailers such as Amazon, they want phone to be as much refurbishable as possible with given protection . That is why, we get a cheap quality phone case and screen protector that can barely live 4 weeks of legal limit and are really ugly non-characteristic additions. They have to make it looking boring because other case producers have to earn money too. So, my suggestion is change the original screen protector with a liquid self-repair one and buy a sturdy case for your own sake.
I don't see why you would wanna do that unless it breaks or you wanna install a better sturdier screen protector, keep the old one if it doesn't bother you.

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