Problem accessing Youtube and Play Store - Galaxy Note5 Q&A, Help & Troubleshooting

Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!

Prerna said:
Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!
Click to expand...
Click to collapse
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps usning another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acees with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..

DroidHackeR said:
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps using another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acces with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..
Click to expand...
Click to collapse
Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.

Prerna said:
Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.
Click to expand...
Click to collapse
1)It's possible sometimes your networks proxy enforce your google id not to be sign in into specific apps you have mentioned and yes sometimes low network coverage also causes the issues like offline or sign in errors like please check network connection due wireless functionality limitations
2)I am curious about one thing if you have tried almost all the solutions found on google as well as your own, is it that much impossible for you to make backup of your current imp data and give a try to hard reset?? If i am not wrong, please give it a try because sometimes software glitches also causes the app crashes or network errors
3) Next thing sometimes your stock software gets corrupted due to some fatal malwares so many system apps as well as third party apps pretended to show errors like unfortunately process is stopped also some network related issue, so one solution you can try is to re-apply or update your current stock firmware..i.e. if update is unavailable you can fresh install same firmware version again on your phone which most of the times resolves the issue
4) As i mentioned in my first post you should give a try to any high speed mobile network like LTE or 5ghz band Wi-Fi which gives constant access to internet connection which probably help you to figure out exact issue i.e. with modems or connection your using or with your device itseld due to corrupted software
5)Please mention your device model no,country,your mobile network provider information so that it would be easy to figure out your issue

Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.

Prerna said:
Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.
Click to expand...
Click to collapse
1)Ohhhk now i got, i assume you might be using Indian Variant with indian mobile network providers as per your username 'prerna'
so your device might be factory unlocked SM-N920C
2)So you should try on any faster network provider or incase wifi to check if problem is due to weak singal strength or specific with your device software integration
3) And i think you should give a try to dr.ketan's nougat rom which is based on latest nougat firmware which will might help you to overcome your issue as new base,new kernel will help you to get stable connectivity
4)If your running dr.ketans MM 6.0.1 based rom then download latest N5 nougat rom to flash
5)I know u might not new in flashing custom roms ad your running a custom one only from 8 months but once again be sure to enable 'oem unlocking' and 'usb debugging' options from developers option before flashing latest twrp version(Don't worry u can flash dr.ketans rom using any 3.0 twrp version ur running now but if latest version with stability and improvements available for your device then you can install it as per your requirement) if your running old one or before flashing nougat based N5 rom by dr.ketan

Related

Installed and Uninstalled "WeFI" and now my WiFi won't auto connect.

Hello Everyone.
I'm new to the forum and this is my first post, although have been reading and applying a lot of knowledge you guys have! the forum is great!
Anyway, I have an unlocked HTC TyTN II, everything worked fine and I overall very satisfied with the device...
I made a foolish thing! I installed the "Wefi" utility and after playing with it for a little while, I didn't like the thing.. so, I decided to uninstall it.. however, now I find that my kaiser cannot longer connect automatically to my wireless networks after resume.. Now I only get the notification that it has found available wireless networks and, even though I chose not to show the message anymore, it does it every time, and when it does not, the phone doesn't connect to my WiFi.. so I need to do it manually... which is very annoying..
I already restored original registry keys under HLM\Comm\TNETW12511\Parms with no luck so far...
What can I do?... I'm still on the original WM 6.0, have not loaded any ROM changes yet..
Your help would be highly appreciated.
Thanks!
Oscar
Fix for auto connect problem after removing WeFi
My name is Galia Finkelstein and I work at the support desk at WeFi. This doesn't happen anymore on the new version that's been released so for the older version we have a version fix for the problem with the automatic connection, just run this file and you should be good to go http://wefi.com/static/RestoreZCAutoConnect.exe
If I can assist with anything else please drop me a line at [email protected].
WeFi post-uninstall problems
Hi!
I am sufferring from the same problems as "obadillo" - see above.
I downloaded and installed the latest version of WeFi, but after a couple of days of use, I found that I didn't like it, and it also took up too much of my valuable "today" screen space.
After uninstalling, I found that firstly, all my previous wi-fi settings had been lost (WEP keys for my home network, my work network etc etc), and secondly, even after re-enterring these details, my device (HTC Touch UK Version - Orange UK) - (running WM6 Pro) refused to auto-connect when I switch the WiFi on.
After reading the reply from Galia (directly above my post), I downloaded and ran the executable, but found that it made no difference.
Any ideas anyone? I did email Wefi's support email address, but as yet have received no reply.
Thanks in advance!
I have also tried this fix with no success (running WM5). I have also sent an email to wefi support. No response. I would recommend you stay away from this software.
We-Fi Latest Version
I have found a (kind of) solution! I have installed the latest version of We-Fi (downloaded from their website), and then DEselected it in my Today programs. So even though its not in use, its wifi parameters still overrule the PPCs local params. This seems to allow me to switch on and off WiFi WITHOUT using the WeFi software, and it now autoconnects, even with the several wireless networks I have stored, whenever I switch WiFi on, it may take a few seconds to connect, but it now does every time.
Not the greatest "solution", but at least the problem is partially solved.
But as the good man above says, unless you're VERY sure you want to install WeFi, do not install, because you will lose ALL preexisiting WiFi connections and settings etc..
Have a good one!
-=namwollem=-
Hello again, XDA devs!
I also had the problem and I'm struggling with Amir, some guy from the WeFi staff, to get the problem solved or at least recognized.
I left a complete description on my blog with links to people having problems. Here's the article (without links):
Before you consider installing WeFi on your Windows Mobile device, you might want to read this cautiously and save yourself some problems.
If you have not yet tried it, you're not missing much. Although promising, the app takes over your device. It controls your today screen, messes up your wi-fi parameters and some rarer stability issues were also reported.
First, the app needs .Net CF v.2.0, something that takes space and puts more useless crap on your device. Then the app doesn't just find networks and connect to them. Instead it overrides your wi-fi parameters and inserts its own code, thus the uninstallation problems. WeFi also takes a lot of your today screen's estate for basically nothing. How much screen space? Take a look.
Upon uninstalling it, many noticed their devices stopped automatically connecting to wireless networks, among other, rarer problems. The only known fix to the problem is to hard-reset your device and to stay the **** away from this app. We also saw a link to a .exe file somewhere but no one left feedback about it so we assume it's just as good as WeFi. You might also reinstall it, hide it and use it to take care of the wi-fi stuff or go in Settings>Connections>Wi-Fi everytime to select a network to connect to.
The developers were quick to comment about the problem and said they are working on it (see the first comment to this post). However their product page doesn't mention the problem yet and people still get caught. I left them feedback about *some* of the concerned device, assuming it's not all of them, hoping for a change. Feel free to do the same and put some pressure on these guys too.
You might also read one of those threads and see for yourself.
-Nico
Click to expand...
Click to collapse
Full article: http://nicbou.com/2008/07/09/do-not-install…-you-pocket-pcdo-not-install-wefi-on-you-pocket-pc/
I'm trying to get the warning to reach all the download spots, if you guys feel like helping. This is just unacceptable, let's do something about it!
Haim head of WeFi Windows Mobile development team here
Hello all,
First, let me assure you all that we are doing our best to solve any user problem as quickly as possible.
Out of the thousands of mobile users we have, there are really only a few users who complained about this problem.
We released a fix that you can find in: http://www.wefi.com/download/client/RestoreZCAutoConnect.exe
which after executing and doing soft reset should solve the problem.
As our support team explained to “primemaps” via e-mails (sent in 08/07) this fix only works if you uninstall WeFi first.
What you are all describing is that ZeroConfig stopped auto connecting.
By avoiding the manipulation of ZeroConfig default timeouts in our next version (which should be released in about 2 weeks from now), this should not happen anymore.
If this does not help you or you have encountered any other problem – please send me an email to [email protected] and I promise a fast response,
it would help if you mentioned your WeFi version, Device model and ActiveSync version.
I hope you would all choose to install our next version and enjoy the many benefits it can bring you.
Haim
Can't work with it and can't work without it
With my HTC TyTN II I had similar problems as others have described, or maybe even worse: I could no longer work to any wireless networks. It would disconnect in less than one second every time.
I did a hard reset and that didn't work!
I also tried the "fix" the WeFi representative suggested but that didn't help at all either.
What finally helped me was Namwollem's solution: Install WeFi again and removed it from the Today screen (but kept it installed).
I can't help wonder if WeFi changes something in the ROM since a hard reset didn't even fix it.
One of these days I will have to install the ROM all over and see if it makes a difference, but I wish I could avoid that!
I hope others won't be stupid like me and install this #$%[email protected]#&$ software!
Nothing helps for my Diamond to restore Wifi signal
I have Htc diamond with newest Rom downloaded from htc.com.
My problem is that since i installed aplication WEFI(older version) and uninstalled it, i cannot see ANY available wifi networks.. I tried alot of things. I tried soft reset, hard reset, i installed WEFI (newest version) , in moments wifi works and shows available networks and i can connect, but after it doesnt work again.. I would say it shows networks only ocasionally(even if im always surrounded by at least 10 hotspots). I installed newest Rom again, i installed old official ROM, i always put mamximum performance instead of battery, and still i have no results/cannot see ANY available networks). I have a feeling like i really have a hardware problem with wifi now..But again i think whatever it is its caused by this aplication WEFI. Does anylone have any ideas? i saw some Rafael radio ROM , maybe i can try to install that?
Thanks
AArrrggghh!
This god-awful program rears its ugly head again! I have solved the problem totally now by getting a new handset!! Now I have my Touch HD (Blackstone), one thing I WILL NOT do is install this garbage!! A quick search thru the forums here will reveal a small and very useful program which will with one click switch-on WiFi (and auto connect to the signal it finds if stored in your preferred networks) and with another click will switch WiFi off! Its called AKWifiToggle, and while no where near as fancy as WeFi, IT WORKS and DOESN'T MUCK UP YOUR PHONE!!!

[Q] Internet connection doesn't work at times

At various points my Focus S seems to lose the ability to use it's data connection- either Wifi or 3G. I can't work out why- has anyone else experienced this? Web pages don't load, etc.
I installed a patch that allowed me to use Internet Sharing, I'm concerned this might have been the cause of it...
I've found that if I do not reboot my phone at least once a day I get random problems like that.
untogether said:
At various points my Focus S seems to lose the ability to use it's data connection- either Wifi or 3G. I can't work out why- has anyone else experienced this? Web pages don't load, etc.
I installed a patch that allowed me to use Internet Sharing, I'm concerned this might have been the cause of it...
Click to expand...
Click to collapse
I don't reboot my phone all that often. I've never seen it lose ALL data connection capability tho...
A regular power cycle doesn't hurt tho...
Can this be the issue?
I'm experiencing the same thing, but mainly when I'm connected to 3G. My phone shows it has full bars and 3G or 4G availability but I find 60% of the time my phone has little to no data going to my phone, so none of my apps or news feeds get updated or they get updated slowly. When I'm on wifi the phone works flawlessly.
I read this article,
http://pocketnow.com/windows-phone/hack-fixes-mms-on-unlocked-samsung-wp7-handsets
One of the odder quirks of Windows Phone 7 to appear since the platform's launch has been the absence of Automatic Data Configuration for users who swap SIM chips and network-hop with their unlocked handsets.
ADC should let the phone communicate with the network it's connected to in order to retrieve all the settings it needs in order to use the network's services. Samsung defended disabling ADC by saying that its phones are intended to only be used with a specific carrier
Now I know this is talking about MMS, but does anyone think it's related to 3G connectivity from a different service provider?
i am having the same problem, it started 2 days ago after i unlocked my phone, at&t gave me the unlock code, i had to enable hot spot & de brand by loading a file, i don't have problem with WiFi just 4G, it will be fixed if i re start the phone.
problem for me with wifi+3G
Not sure if this is the same as the OP. I run with both WiFi and 3G enabled most of the time. Basically everything will be working fine for a while, then I'll try to open a web page from Twitter and it will time out. Sometimes retrying will work, but it will take an abnormally long time to load the page. Other times it never works, and when I go to another app (e.g. mail) and try to sync, and that will also time out. When that happens I usually turn off either WiFi or 3G, then toggle the state of the one I left on (e.g. turn 3G off, then back on), and it clears up. I've never needed to reboot the phone. I don't have ICS enabled, but my phone is fully unlocked.
I've guessed this problem was caused by a lost or bad connection on one of the wireless protocols (like WiFi), where the phone thinks it is connected to WiFi and won't switch over to the other protocol (3G).
One more thing: I'm running 8107 and I don't remember this issue occurring before the upgrade.
M
mlekas said:
Not sure if this is the same as the OP. I run with both WiFi and 3G enabled most of the time. Basically everything will be working fine for a while, then I'll try to open a web page from Twitter and it will time out. Sometimes retrying will work, but it will take an abnormally long time to load the page. Other times it never works, and when I go to another app (e.g. mail) and try to sync, and that will also time out. When that happens I usually turn off either WiFi or 3G, then toggle the state of the one I left on (e.g. turn 3G off, then back on), and it clears up. I've never needed to reboot the phone. I don't have ICS enabled, but my phone is fully unlocked.
I've guessed this problem was caused by a lost or bad connection on one of the wireless protocols (like WiFi), where the phone thinks it is connected to WiFi and won't switch over to the other protocol (3G).
One more thing: I'm running 8107 and I don't remember this issue occurring before the upgrade.
M
Click to expand...
Click to collapse
I have the EXACT same issue as you state here. The problem has existed since day one with this phone. I updated through to 8107 and the issues still exist.
So now for some interesting/good news... my dad works for a large company that has direct access to AT&T Wireless Engineers, so he got in contact with an an engineer and explained this issue as both him and I experience the same issues. The engineer was able to get a hold of a Samsung Focus S and experienced the same problems for himself. He then escalated the issue directly to Samsung who in-turn escalated this to Microsoft. Apparently Microsoft claimed the issue was theirs and they are now working on an update to rectify the problem. Samsung also apparently has some updates that they were going to push but have since held off on pushing them until Microsoft has the fix for this data issue fixed.
I've been so frustrated by these issues and the lack of information regarding them that I thought you might be interested in knowing that Samsung, Microsoft, and AT&T ARE working to get the problem resolved.
Wow! This is really great news as I am having the exact same problem. I usually just on and back off Airplane mode and that fixes it, but its a real hassle. So, the word is that Samsung is, possibly, combining all the current issues like this data, the extra settings/quirky display, and the 8107/disappearing keyboard all in to one?
matt
The AT&T engineer didn't say what was going to be included in the Samsung update, just that Samsung was holding off on releasing the update until after Microsoft supplied a fix for the data issues. Hopefully Samsung's update fixes all of the Focus S quirks (data issues, delayed keyboard sounds, quirky display/auto brightness) in one shot.
Thanks for posting this, i feel better that Microsoft & Samsung are working on fixing this issue.
Any updates/news about this specific issue? I have the exact issue with my Focus S since I got my phone
I too have been having this issue and still haven't found a solution. I hope Samsung and Microsoft come up with a solution soon because it is very irritating.
Keep this post updated
trupajay said:
I too have been having this issue and still haven't found a solution. I hope Samsung and Microsoft come up with a solution soon because it is very irritating.
Keep this post updated
Click to expand...
Click to collapse
Am I mistaken...but the majority of people posting in this thread, have the problem after installing something non standard?
8107 is not released by Samsung/AT&T, so the possibility that an associated file is not included, does exist.
Was the hotspot patch and official release, or was it intended for sideload or something?
I'm just curious. I had the luxary to have my Dell Venue Pro sent to Microsoft and examined by the Test and OEM team for WP. This was several months ago. They were able to determine I had used the force update trick to update my Device. From pieces of various emails, I was able determine the update included multiple files. The multiple files consisted of Device specific instructions and additional files needed for the that operator, in addition to the Update provided by MS.
If this is the case, forcing an update into place may indeed load the update, but it might not include other needed files.
Now, I'm not an expert, a dev or anything else important. I cannot validate that what I said is true. But, i do have the benefit of having my older device looked at by MS several months ago. This does not prove 2+2=4. But it does raise enough doubt in my mind that I won't be foruce updating my devices until alot more people get a look at this methodology and perhaps come up with some answers, or at least explanations.
Does the internet connection issue appear only after the forced 8107 update?
I had been using a Chevron-unlocked Samsung Focus S on the 7720 and had experienced no issues. Just updated to 8107 following Heathcliff74's method so I hope this issue doesn't start to plague me.
Also, has anyone had success with voluptuary's wifi internet connection sharing and interop-unlock method? I am hesitant to apply that hack exactly because of worries about issues with internet...
I'm a big chicken. I am just going to wait for AT&T to release the update. I just have this funny feeling that there's a little something extra included with the at&t update. I've done plenty of customizing over the years, but just have a feeling about this. I do wish they would step on it, though.
matt
Sent from my SGH-i937 using XDA Windows Phone 7 App
Extra as in something to block out interop unlocks (bad) or firmware updates (good)? Definitely hoping for a camera firmware upgrade.....
armodons said:
Extra as in something to block out interop unlocks (bad) or firmware updates (good)? Definitely hoping for to get a camera firmware upgrade.....
Click to expand...
Click to collapse
when I said extra, I meant a focus s specific file that might act as a customization or configuration file. I don't think a block file of any sort might be included. But I do know that at&t is proprietary enough to want a unique identifier of some sort. In Gen 1, at&t had special builds just for them, turning on or off features. I know the hd7 had a specific 'config' type file, as did the venue pro. Would I call these extra files? No. I would call them required files. Build 8107 was a single build for WP. Do you think that all phones with mango had the same needs, samex files, same configs? Or is it possible that a related file acted as a config or control.
I'm not smart enough to know for sure. My gut says...maybe. .
Same Problem
Any news on this? I am having the same issue on my Focus S
gravitynoise said:
Any news on this? I am having the same issue on my Focus S
Click to expand...
Click to collapse
We just need AT&T to release the update. That's all. Rumor is all comes with the Tango update.
matt
Sent from my SGH-i937 using XDA Windows Phone 7 App
I hope so. Thanks for the fast response

[Q] Few issues for which I need help

Hi all,
I have been using my galaxy note n7000 for an year now. From last couple of weeks I have these following issues with my phone
Whenever I go to a roaming area, my screen flashes with a message "Refreshing SIM Data" and immediately I lose the HSPA connection. This message keeps popping up on my screen as long as I am in that roaming area. I have another phone (HTC) and it doesnt happen like that in that phone
Now this one is very scary, Sometimes when I am connected to 3g/hspa my screen flickers with bright horizontal bars and immediately loses the whole network (no net, no calls). And after a few seconds phone automatically restores the connection and everything is fine again. But may be after half a minute this happens again and phone gets switched off. When I switch on the phone again, it would have lost all battery and I am greeted with a low battery message. Wierd part is that if I charge my phone it shows the current battery level again. This thing happens probably twice or thrice a day.
third one is also weird, I can browse internet, download apps from play store, unconditionally. But if I try to update an app then things wont happen and I will get a message saying that app could not be downloaded due to an error 495. I did find this as a known issue in play store but in my case some apps get updates successfully but only some would not.
I have searched for this in whole of XDA Forums, but none of them worked. I tried clearing caches of play store etc. I even installed 2 to 3 rooted roms (both ICS and JB) but no luck. Now I am back on stock ROM but issues still persist. I also contacted network provider (Vodafone India) they seem console me by telling me that everything is fine from their end !!
Story end
2 seems to happen due to an issue with battery. Try a different battery
3. for error 495.. if you are rooted and have cwm.. then boot into recovery and do a wipe dalvik cache and try again. it usually works after that,
1. no idea about this.. i dont get any such messages.
thanks !
2. Yes, I will do so
3.I tried all these, infact wiped everything more than twice
1.
First got to applications then select plays store and clear data. Then do the same for play services. Try. If still no go the wipe dalvikcache from recovery and it works. I get this error every now and then,
I think you are running an old firmware, is that correct?
In general go to service centre and warrantee.
If you dont mind warrantee, root, make efs backup on and off the phone and pcodin a newer firmware.
If wipe and such, do only on safe kernel.
1 - I have not see that so cant help - Sorry.
2 - A lot of us are now having that problem .. and it is not particular to any ROM .. it is happening with all ICS and JB ROMS's and started only 2 - 3 weeks earlier for phones purchased more than a year ago.. am also looking for a solution on this.
3 - I have not see that so cant help - Sorry.
AW: [Q] Few issues for which I need help
1. Have you tried selecting the network manually when you are in a roaming area?
2. That's a battery issue. Maybe the battery is a bit weak and does not provide enough voltage when nearly empty. I also recommend trying another battery.
3. No clue, sorry.
Sent from my revived Galaxy Note
hi all, thanks for your replies.
I have managed to get rid of /find out the cause of these issues,
1. This is a network specific issue and was not related to phone. It has something to do with our roaming settings in network provider. !! I called them up and spoke to their technical team, so I am expecting some resolution soon
2. Bought a new battery -- problem solved (thanks guys!)
3. This is also a network related issue. ISP was blocking certain web requests !!. I changed my sim to other network and my google play just works fine. Reported to Vodafone.

WIFI issues with my HTC ONE M7

Hi guys, I'm desparate right now and can't find a solution at all on the internet. It's been like this for 2-3 months and it's getting progressively worse.
I'm going to be real specific in the post.
My phone, when connected to wifi (Verizon fios) has issues using google related applications. When I try to search on google.com, it just sits on a blank screen with the loading bar 20% done, and then gives me a web page error, same for the youtube app, just keeps on loading and loading. I resolved my problems by google searching on my data, and using m.youtube.com rather than the app. Worked well for about 3 weeks, now when I'm connected to the wifi, NOTHING loads, not a single website, just sits there loading and never works. It's so fraustrating, I've reset the phone twice, cleared all kinds of cache within the phone, it's unrooted as well.
I'm so pissed right now, maybe it's an issue with my router/wifi, and not the phone itself. I have verizon fios, using a Actiontec MI424WR router (came with installation)
Says I'm connected to the wifi, excellent connection, getting over 60+ mbps YET IT WONT LOAD A ****ING GOOGLE PAGE OR LOAD A YOUTUBE VIDEO, LET ALONE THE APP ITSELF.
Please help, if you need more info please ask!
We need more info. Can you tell us what your software version number and Android version are!? Are you stock or rooted with a custom ROM!? Any Xposed modules). Please also be clear on what variant of the HTC One you have (Sprint or Verizon or att). If stock it sounds like you just need to do a factory reset.
Brian7610 said:
Hi guys, I'm desparate right now and can't find a solution at all on the internet. It's been like this for 2-3 months and it's getting progressively worse.
I'm going to be real specific in the post.
My phone, when connected to wifi (Verizon fios) has issues using google related applications. When I try to search on google.com, it just sits on a blank screen with the loading bar 20% done, and then gives me a web page error, same for the youtube app, just keeps on loading and loading. I resolved my problems by google searching on my data, and using m.youtube.com rather than the app. Worked well for about 3 weeks, now when I'm connected to the wifi, NOTHING loads, not a single website, just sits there loading and never works. It's so fraustrating, I've reset the phone twice, cleared all kinds of cache within the phone, it's unrooted as well.
I'm so pissed right now, maybe it's an issue with my router/wifi, and not the phone itself. I have verizon fios, using a Actiontec MI424WR router (came with installation)
Says I'm connected to the wifi, excellent connection, getting over 60+ mbps YET IT WONT LOAD A ****ING GOOGLE PAGE OR LOAD A YOUTUBE VIDEO, LET ALONE THE APP ITSELF.
Please help, if you need more info please ask!
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Have you only tried the phone on your wifi, I would try on another network as a test before stressing out.
MarkBell said:
We need more info. Can you tell us what your software version number and Android version are!? Are you stock or rooted with a custom ROM!? Any Xposed modules). Please also be clear on what variant of the HTC One you have (Sprint or Verizon or att). If stock it sounds like you just need to do a factory reset.
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Android version 4.4.3, software number 5.28.605.2, Stock, never rooted or used a custom rom, no xposed modules. Verizon HTC One, tried a factory reset yesterday and it didn't fix the issue.
mb_guy said:
Have you only tried the phone on your wifi, I would try on another network as a test before stressing out.
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My phone works on the 4g data (verizon), my high school's wifi, and worked at a sears outlet store too.
I'm certain that my wifi/router are causing this issue but I have no idea why or how.
Brian7610 said:
My phone works on the 4g data (verizon), my high school's wifi, and worked at a sears outlet store too.
I'm certain that my wifi/router are causing this issue but I have no idea why or how.
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Click to collapse
some of the early DE phone's were picky about router settings but that was a year ago. Does resetting your router (unplug it)
help at all? also you can go into the router settings in the band section and set it to 2.4ghz or 5ghz and turn of auto and see if that helps.

[Q] Problem with wifi after lollipop update on Sprint HK M8

Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Sounds exactly like the problem I had. Factory reseting the router took care of it for me though...
You can read my thread HERE
Gracon said:
Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Click to expand...
Click to collapse
Hey there, i have been using an M8 for two months now and the problem that I have, which fits exactly the description of yours, is starting to annoying me. Every time I try to use these apps which need login I have to turn to mobile data to be able to do it. In my case, the issue that us affecting me the most, is with whatsapp, which even though I do can use, I cannot download media on wifi! (Neither pictures nor voice recordings).
It's a real pain in the neck to be doing this all the time, and I have two friends who also have m8s and are suffering from the same problems, so I guess it's something quite generic. Besides all the other android phones in my family work just fine with my router, so the problem is clearly mine. I think that HTC should have done something about it long time ago if it is such a common issue, considering that the price of the device is not cheap...
Anyway, my question is: have you been able to solve the problem? If you have, would you please take a min to share the solution? I would be deeply grateful!
Cheers and thanks in advance
I am using my HTC One M8 HK with lollipop update from the time they released and never had any problem with wifi. I use wifi wherever I go and no problem with anything. Try the following solutions:
1. Check the WiFi Router. Most of the times it is the problem with your router. Check if there is any restrictions or whitelist/blacklist of services.
2. You might be having some apps with whitelist/backlist running in the background. It could be your antivirus app, battery booster or Opera app, etc which does the wifi whitelist.
3. If you are using the sign-in wifi networks, make sure you signed in to the network using the browser window before opening the app.
4. If you are using the VPN (even in the wifi network) you won't be able to open the apps like Bank apps.
5. If the apps you installed are not supported in your country, you won't be able to access.
Try uninstalling and reinstalling the apps. Sometimes, when you upgrade to different OS partitions are not aligned properly. Reinstall and check.
Good luck

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