Beware of Exchange with T-Mobile - T-Mobile Samsung Galaxy S8 Questions & Answers

Today my hardware buttons on my S8 stopped working completely. I called Tmobile and there solution was for me to go to Samsung at Best buy and flash the OS system. When I expressed that this would not probably work as I just did a fresh reset they reluctantly offered a warranty exchange. I believe that either Samsung or Tmobile are now trying to get away from warranty replacements which cause me to ask why have insurance. Also apparently Tmobile has changed its JOD program again and will not allow you to jump to the same device anymore regardless of color.
Anyone else have this issue?

??? So fif you buy the phone through tmobile directly or through best buy? If through tmobile they shouldnt have tomd ypu to go to bestbuy . You had a defective phone and they need tonhonor the warranty replacement. Additionally theres no reason you should worry aboutusing a Jump in a situation like this
Sent from my SM-G955U using Tapatalk

chavist said:
Today my hardware buttons on my S8 stopped working completely. I called Tmobile and there solution was for me to go to Samsung at Best buy and flash the OS system. When I expressed that this would not probably work as I just did a fresh reset they reluctantly offered a warranty exchange. I believe that either Samsung or Tmobile are now trying to get away from warranty replacements which cause me to ask why have insurance. Also apparently Tmobile has changed its JOD program again and will not allow you to jump to the same device anymore regardless of color.
Anyone else have this issue?
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I have never had that. When ever I called or went to T-Mobile store with a hardware failure, they had the option for exchange, but for a refurbished device. You might as well go to best buy and see what they say, but in any case you have the right to go through T-Mobile if device is under warranty and was purchased through them.

Can’t buy a T-Mobile branded phone at Best Buy. It’s the only carrier they won’t work with, nor sell. I was never clear why.....

flyingmedic said:
Can’t buy a T-Mobile branded phone at Best Buy. It’s the only carrier they won’t work with, nor sell. I was never clear why.....
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They had T-Mobile phones in the store, but some years ago Best Buy stopped selling them.

Charkatak said:
They had T-Mobile phones in the store, but some years ago Best Buy stopped selling them.
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Well yea.....I was talking about now....lol. I don’t have the vaguest clue as to why either.....

flyingmedic said:
Well yea.....I was talking about now....lol. I don’t have the vaguest clue as to why either.....
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I don't remember, but I think at the time(~2011?) when T-Mobile phones were offered in Best Buy stores, the carrier didn't sell iPhone yet and possibility that T-Mobile phones/services were not selling well compared to other carriers. That could be the reason Best Buy and/or T-Mobile decided not to anymore.

Related

Why... Google? AT&T version, no announcement!?

I freakin' bought my Nexus One unlocked about 5-6 days ago! Why couldn't they announce this ****!?
And they should have at least given some kind of exchange for the AT&T version. I do not want to pay a $45 restocking fee.
Anyone else got burnt by Google and HTC on this?
Surely you were aware of the fcc approval for a nexus one that's compatible with att, that happened nearly....three weeks ago?
That's horrible. Maybe you should call them?
Ouch.
I would call this an Apple move.
Friend bought an iphone for 200 bucks. One week later, they went on sale for 99.
Give Google a call and explain that you want to return your phone and swap it out for the ATT one. If they make you pay the restocking fee, it will be easier than having to sell it on your own...plus you run the risk of losing more than 50 bucks when offloading the phone on your own.
Called Google and HTC... both say no exchange is possible, only a return with a restock fee. How long does a return usually take? For me to get my money fully refunded?
At least you have the choice to just pay the restock some of us fell for the early release and now get to move to T-Mobile eventually....
manderson8898 said:
At least you have the choice to just pay the restock some of us fell for the early release and now get to move to T-Mobile eventually....
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Just sell it. Craigslist, Ebay, etc. That's what I am doing right now. I would rather have to pay 100ish bucks for a phone that uses 3G on my current provider than have to worry about changing providers and suffering until then.
hmmm news about the nexus one heading to att beeen out for months.
It even passed FCC regulations a few weeks back.
So basically because you were impatient and wanted it NOW!! your trying to blame google and HTC?
I have a friend that wanted the nexus one but did not want to switch to tmobile or be stuck on edge. You know what he did after I told him that it was heading to att?
HE WAITED!! so easy to do.
Just pay the restocking fee and stop *****ing about it. IS YOUR FAULT!! not theirs.
Find somebody that wasn't a T-Mobile one, have them buy the AT&T, then trade?
Does anyone know if there will be problems rooting this one vs the regular t-mobile one, as I am about to buy it...
Should be the same rooting process as the AWS version.
I'm not surprised this has causes such a stir, lol... I convinced my buddy to buy the N1 for use on AT&T. He finally gave in about 2 weeks ago... now he wants ME to sell the AWS version.
Just return it and buy an ATT one.
jcarrz1 said:
Does anyone know if there will be problems rooting this one vs the regular t-mobile one, as I am about to buy it...
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Nothing has changed on the hardware except for the band swap. Same exact phone.

2 dead Bell GT-I9000M phones in one week

Hey Guys,
Time to vent some frustration here.
About a month ago I bought a Bell GT-I9000M off kijiji (after falling in love with it on a recent trip to Japan). I went through the flashing routines and settled on the doc roms. Somehow after some use/flashing I ended up killing it with what seems to be a corrupted internal sd card. I have no idea how that happened but it did. I can access download mode and flash with odin but I cant get the phone to boot. The phone boots past the samsung logo to a black screen and if I touch any of the buttons on the front they stay lit.
So last weekend I got the bright idea to buy another used phone, again from kijiji. This one was brand new, never used and seemed like a good option. I flashed the BUJP8_v9_Bell_Idan73_Special ROM and everything was fine up until yesterday. For some reason I could no longer send text messages. I called Rogers (my provider, phone was unlocked and working fine) for help and he had me do a few things including a battery pull and some sort of reset text message.
After the following reboot (after getting off the phone) my phone would no longer boot. I've since had the EXACT same issue as with the previous phone - phone sits at a black screen after the samsung logo and the buttons stay lit if I press one of them.
I can still flash this phone with odin and I can access the download/recovery screen but I cant do anything else.
Did I get 2 duds or did I do something to mess this phone up in someway? Is there anything I can do or do I have to send these things back to samsung some how?
Even now, I just reflashed with odin 1.7 to the I9000UGJK3 pda file and on the reboot after flash I get the 3e recovery screen with this error:
E:Can't mount /dev/block/mmcblk0p1 (I/O error) E:copy_dbdata_media:Can't mount SDCARD: your storage not prepared yet...
When I click format internal sd card it just repeats the same error...
What is going on with these phones?
Someone could confirm this, but I think bell could still services thoses with the serial number or IMEI (or such) You might want to contact them.
You will need Proof of Purchase to get repairs done via Bell / Dealer Stores.
Downgrade back to the BELL 2.1, boot into recovery and wipe all / internal SD. If that works, then upgrade back to 2.2. I had that problem when I upgraded to a corrupt 2.2 I downloaded online.
Gabriel
It makes absolutely no sense that you need proof of purchase for these phones.
I know you do, but its absolutely ridiculous. I could understand if the phone has been made and sold as an I9000M for more than a year, but they weren't and they haven't. Each have been manufactured this year. Either July or August, and sold.
So someone without a receipt should be given 1 year warranty based on the manufacturers date on the phone, no exceptions. Or if bell really wants to be a stickler about it, they can just say that phones without a receipt will only be warrantied up until July or August 2011, the one year anniversary of these phones being sold.
I know other corporations, including my BBQ manufacturer, did not need proof of purchase for a warranty claim. They simply asked me for my serial number, and could only give me warranty based on the manufacturers date. I purchased my BBQ much after the manufacturers date, but due to no proof of that, they still provided me the warranty because my actual BBQ didn't even exist prior to the Serial number. So they couldn't dispute it was still under warranty.
I'm sure if you yelled loud enough, they'll warranty it. They will have no leg to stand on. The phone is not stolen, wasn't reported stolen, has a valid IMEI and all of that.
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
ickyboo said:
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
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Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
has anyone tried it?
I think it was done by some users who bought the device to work on another network, I'd advise to try it first, get into a bell store and be real polite/nice with the clerk, he/she will most likely help you!
I'm going to bell tonight either way. I'm fed up. One phone maybe, but two phones dieing doesn't make any sense to me at all.
This is getting repaired and then going up for sale. I'm not going to take my chances on a third/repaired phone.
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
greeced said:
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
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yvrRome said:
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
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We "People" make no sense? Well let me boil it down for you...
Bell is not on the hook for any warranty repair. Samsung is. However Bell, at least in Ontario is the ONLY authorized cell provider licensed by Samsung to purchase the phone at or for. So if you buy it at Best Buy, Future Shop, or any other cellular place without contract, they are NOT authorized to activate that non-contract phone with any other cell provider.
So with that being said. Those phones that Best Buy and Future Shop and those other companies get are obtained through the same source Bell gets their stock from. Why? Because that is the person that tells bell the phone is theirs.
So no matter where they get the phone from, there is one person, or a group of people at Samsung telling Bell another phone has been sold.
So why is Bell a good place to go to? Try phoning Samsung to get warranty work done without the assistance of Bell or the place you bought it at. They won't do it. Why? Because its a branded phone and they don't have the same system Bell does when it comes to tracking stolen goods.
Think about it. Why would anyone have to go to Bell at all? Why wouldn't Samsung just do all the warranty work themselves absolving Bell of any post-relations with their clients? Simple. Because you bring it in, they check the serial numbers against a flagged database only they, and their point-of-sale partners have. The same list that is shared with other providers to track stolen equipment.
So Samsung won't do the repair straight out, unless you buy the phone directly from them. And to that, I don't even think they sell the phone in Canada without the assistance of a provider. They do however in other countries from what I understand.
So making this extremely long story short. Samsung is on the hook for the cost of repair. Not bell. So tell me why bell can't be the intermediary for a person that didn't buy it there? It costs them nothing and improves relations with the general public.
Make sense now? Clear as mud? Didn't think so.
EDIT: And no one said anything about Bell giving them a replacement. They only do that as a courtesy to THEIR customers if need be or if Samsung says there's no other choice.. Again, samsung is on the hook for the replacement of any I9000M phone. Whether Bells or Not. If Bell gives their customer a replacement and Samsung said no, that is the only way Bell would have to pocket anything.
But for this purpose, I only spoke of warranty repair, not replacement. But again, thats up to Samsungs discretion based on what FutureTel, the only repair centre for them, tells them.
LAST EDIT: It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Oh and I had my contract, and my receipt for the purchase with me too.. still wouldn't take it. HMMMM.
You took a chance purchasing your phone off Kijjii, you knew that chance since you already had one dead SG. All the money spent on Kijjii on 2 phones and you could of most likly bought the phone new and would of had a receipt and a waranty ;p.
greeced said:
It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
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Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
yvrRome said:
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
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Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
greeced said:
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
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Did you flash with Odin?

maybe someone can explain why unlocked ist really unlocked......xt1096

So, BF came and I shot me a verizon unlocked xt1096 somewhat foolishly expecting that unlocked means fully unlocked.....means I can do with it what I want.
Not getting gang raped like the Apple crowd.
But it seems like I was wrong. After some days of just playing around with the new phone and still using my Note2 (rooted) I went ahead and made the full switch........
and got kicked in the balls when I realized that some of my beloved progs won't work because, the thing has a locked bootloader (wtf??) and can't be rooted (another wtf).
Now, I really wonder why this is, since I paid for the phone in full that I can not do with it what I want.
Maybe I am stupid (easily possible) but I don't get this. Can someone please explain why this is that way?
Thanks
K
probably stupid.
Verizon sells SIM unlocked devices. What you want is bootloader unlocked which is only possible on the pure edition devices which only work on At&t or T-Mobile in the states.
Caveat emptor.
Unlocked sim is not the same as unlocked bootloader........ two very different things
You have a logic error there. I bought it from Motorola NOT Verizon. So why does Verzion have control over a piece of equipment I bought from somewhere else?
Just because they "allow" me to pay them for their services?
TigerDNA said:
Unlocked sim is not the same as unlocked bootloader........ two very different things
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Again, just follow my way of thought please. I buy from Motorola. Full price. And still Verizon has me by the balls? Please explain why.
hungarian said:
..... still Verizon has me by the balls.....
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That pretty much sums it up.
mbkintner said:
That pretty much sums it up.
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I am growing pretty tired about that kind of BS in this country. Maybe I was to cradled by consumer protection laws in Europe, but I seriously doubt that kind of BS would fly in Europe.
I had a oneplus one and sold it because Tmobile didnt cover me....... I was with Verizon for 4 years under contract. SO I thought this way I get a better deal......
I really don't understand why Motorola plays that kind of ****.
hungarian said:
I am growing pretty tired about that kind of BS in this country. Maybe I was to cradled by consumer protection laws in Europe, but I seriously doubt that kind of BS would fly in Europe.
I had a oneplus one and sold it because Tmobile didnt cover me....... I was with Verizon for 4 years under contract. SO I thought this way I get a better deal......
I really don't understand why Motorola plays that kind of ****.
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Yes, you were coddled by EU laws, welcome to freedom bro. The ONLY way to get a better deal with Verizon is to never have any form of contact with them, don't even make eye contact with the stores when you pass. :good:
You entered into a voluntary contract and should have read the conditions before signing.
You know, if my clients would be ok with smoke signals and emails, I would....but damn...sometimes those bad people want to talk to me.....
chrisrozon said:
You entered into a voluntary contract and should have read the conditions before signing.
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What do you mean? I should have asked Motorola if they lock the bootloader in the name of the all so mighty overlord Verizon?
Sorry, but I think if I buy a factory unlocked phone, I should receive a unlocked phone. A phine that is free of the antics and bs of Verizon.
Thats why I opted out of my contract and went with a prepaid solution. Where I bring my own phone.
What nerves me most here, is that everyone takes the dry as* screwing like it is normal that you get drilled up the backside high and dry.
Where is the outcry? Is really everyone so commercially ironed out and conformed that we can be handled like money suppliers that bring their cash anyway?
Please don't answer, I really fear to hear many "yes" or even worse, if you don't like it go back to Europe.
I don't see what the problem is. Your money speaks your opinion. Cancel your service with verizon and switch to T-Mobile or at&t where you can use a PE. Or buy a nexus 6 (which can be unlocked on Verizon). The web has a vast amount of info on any phone you ever plan on buying.
you are overseeing one crucial point. I bought the phone from Motorola. NOT from Verizon. I bought it outside of a contract. I bought it unlocked.
And still Verizon has power over a phone they shouldn't have.
The problem with other providers around here is, that they don't have coverage......
hungarian said:
you are overseeing one crucial point. I bought the phone from Motorola. NOT from Verizon. I bought it outside of a contract. I bought it unlocked.
And still Verizon has power over a phone they shouldn't have.
The problem with other providers around here is, that they don't have coverage......
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You still bought a Verizon branded phone. Verizon doesn't care about whether or not you are on contract, what they care about is that you are on their network. They want to have full control of every device that's on their network, plain and simple. I understand your frustration but it's not like a precedent is being set here- this is how it's always been. Not trying to drive salt in the wound here but had you done your due diligence and researched prior to purchase, you could have avoided this little surprise. As I said, this is nothing new, unfortunately.
Sent from my iPhone 6 using Tapatalk
hungarian said:
you are overseeing one crucial point. I bought the phone from Motorola. NOT from Verizon. I bought it outside of a contract. I bought it unlocked.
And still Verizon has power over a phone they shouldn't have.
The problem with other providers around here is, that they don't have coverage......
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When you buy a Verizon-branded phone from Best Buy do you still wonder why Verizon's software is on it? You didn't buy it from Verizon, you bought it from Best Buy!
Deleted
hungarian said:
What do you mean? I should have asked Motorola if they lock the bootloader in the name of the all so mighty overlord Verizon?
Sorry, but I think if I buy a factory unlocked phone, I should receive a unlocked phone. A phine that is free of the antics and bs of Verizon.
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As far as I know, it is impossible to buy any variant of the Moto X 2014 that comes with an unlocked bootloader. Secondly, Motorola only marketed the Pure Edition Moto X (GSM) as being bloat-free. Motorola (or any other manufacturer for that matter) will never sell a CDMA phone that is not carrier-branded as all of the major CDMA carriers will only activate their own carrier-branded phones.
sorry but your statement is void. I bought from the maker. Not a reseller.

T-Mobile Device Unlock App Says Not Recognized by Service Provider

I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
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Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
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It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
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I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.

Question Pixel 7 Verizon Demo unit

Hello all, does anyone have experience with demo units, I want to buy one from eBay and send to my brother who is not in US it is brand new sealed but I don't know will that work with their local gsm or it is usually locked to Verizon? What else I should know about this item? Thanks
No direct experience, but every post I have seen from people that get them is that they are useless. They are locked in demo mode and nothing you do will get them out of it.
TonikJDK said:
No direct experience, but every post I have seen from people that get them is that they are useless. They are locked in demo mode and nothing you do will get them out of it.
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Thanks for sharing. someone is selling them for $350 on ebay, though maybe can be useful.
they're stolen and useless. Don't buy it.
Can we install GrapheneOS on it?
Odin<3 said:
Can we install GrapheneOS on it?
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NO. just no. its locked
One guy selling Pixel 7 say: "Device is ready to be activated on the Xfinity network. It cannot be unlocked for use on other!" Can I unlock it?
ITMASTER said:
Thanks for sharing. someone is selling them for $350 on ebay, though maybe can be useful.
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If you insist on purchasing that device, you could always try and check the IMEI at an IMEI checker to at least see if it is blacklisted from Verizon (or any other carrier); because you will not be able to do anything about it even if it would be sent to another country.
That, and sometimes there are website services for a carrier where you can enter the IMEI to see if the device is "compatible" if/when you can "bring your own device" to the carrier...
but beware there is a scam that is going on that have people getting a device on a plan, them selling the phone for a high price, the buyer checks and sees that it has a clean IMEI, but after a couple of months of non-payment to the original carrier that has leased the device, they blacklist the SIM and the device no longer will work anywhere while the seller runs away with whatever they sold it for... That's why it's good to call the major carriers, give them the IMEI and make sure it's not under any payment plan or anything...
and of course if the seller isn't willing to give an IMEI, then that is definitely suspect & shady and should not be bought from that seller...
Don't buy Verizon phones, demo unit or not. They are always locked down to their network and you can't modify them due to their locked bootloader. Also, they have garbage re-sell value because of this. Don't waste your money. If you really want a p7 and $350 is your price point, wait for a sale when the p8 gets ready to launch or keep your eye out for a good sale going on for the unlocked, non-carrier based version.
Phone Google pixel 6 is managed by admin and keeps factory resetting every one hour. Can I install GrapheneOS on it?
Odin<3 said:
Phone Google pixel 6 is managed by admin and keeps factory resetting every one hour. Can I install GrapheneOS on it?
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You might do better and get a better response in the appropriate device forum (Pixel 6)...
But as it seems your device is being managed by (what I assume is) an IT department for (what I assume is) your work device, I doubt they'd allow you to install a custom OS on it as well as you not getting into trouble for modifying a work device. At the very least, they'd find it an annoyance; at worst, they'll see it as some sort of security breach and would be immediately turned back and you reprimanded...

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