Droid Turbo xt1254 - Microphone not working while in call - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

Have an xt1254 (bought at Best Buy/setup with Verizon). After screen replacement, the microphone does not appear to work during a call. The problem appears to be very specific to when using the phone as a "handset" in both regular and speakerphone modes. I can talk on call OK via Bluetooth connection in the car and when I have earbuds/mic plugged in. Mic seems to function OK from the handset when NOT in a call. For example, Google can hear me when I do a "hey google" and ask a question.
After screen replacement, I was receiving "google play services has stopped" every couple of seconds. Was able to overcome that issue eventually by doing a force stop on google play services and then uninstall updates. After all the apps got updated as required, all seemed fine... Until I received my first call and I couldn't answer!
Problem still occurs when I boot into safe mode.
Here is all the version info:
android version 6.0.1
security patch Jan 1, 2017
Config version l15.MOT.XT1254.0
Baseband version MDM9625_41.51.07.22.04R Quark_cust
Kernal version 3.10.40-perf-g1577812
hudsoncm#ilcibid33 #1
Mon Jan 30 08:46:52 CST 2017
System version 24.91.5.quark_verizon.verizon.en_us
build Number MCG24.251-5-5
Any suggestions for troubleshooting this would be greatly appreciated. I'm still hoping its some sort of software issue/corruption/inconsistency somewhere. Have not yet tried factory reset. From my readings, it didn't appear that did anything for others, but if that is the suggestion, am willing.

Updated info from further testing:
When in a call, the handset microphone acts like its sending the voice to the speakers instead of "over the wire" to the phone called. In other words, when I speak into the microphone in the handset, I can hear what I said back in the speakers at the top of the phone, but the person I called hears nothing. Very odd.

Same issue
I got the exact same issue. I have factory reset, and even installed update using Verizon update repair tool.
micro works on video recording and bleeds back to ear speaker on calls. But will not work on voice recording apps. Calls work o.k. with headset but not mic or speakerphone.

Droid Turbo XT1254 Handset mic not working
I also have the same issue with my Droid Turbo XT1254. I have factory reset it multiple times while working with Verizon support. I also used the repair tool to reload the OS. No change at any point after these attempts.
The one thing I did isolate is that the problem started after the software update
From version - 24 . 81 . 5 . quark_verizon . verizon . en . us (January 06, 2017 11:00 am)
To version - 24 . 91 . 5 . quark_verizon . verizon . en . us (March 08, 2017 11:12 am)
I most recently discussed this with a Motorola tech and his obvious answer was to go back to version - 24 . 81 . 5 . quark_verizon . verizon . en . us. But I had ask Verizon this before and they would not release that to me. At least now I know that this is a software issue because there are at least three of us out there. Does anyone know where that past version might be available to download.?
My phone info is exactly the same as SudoTechie:
android version 6.0.1
security patch Jan 1, 2017
Config version l15.MOT.XT1254.0
Baseband version MDM9625_41.51.07.22.04R Quark_cust
Kernal version 3.10.40-perf-g1577812
hudsoncm#ilcibid33 #1
Mon Jan 30 08:46:52 CST 2017
System version 24.91.5.quark_verizon.verizon.en_us
build Number MCG24.251-5-5
Thanks in advance for any time and assistance.

SpinIt46 said:
I also have the same issue with my Droid Turbo XT1254. I have factory reset it multiple times while working with Verizon support. I also used the repair tool to reload the OS. No change at any point after these attempts.
The one thing I did isolate is that the problem started after the software update
From version - 24 . 81 . 5 . quark_verizon . verizon . en . us (January 06, 2017 11:00 am)
To version - 24 . 91 . 5 . quark_verizon . verizon . en . us (March 08, 2017 11:12 am)
I most recently discussed this with a Motorola tech and his obvious answer was to go back to version - 24 . 81 . 5 . quark_verizon . verizon . en . us. But I had ask Verizon this before and they would not release that to me. At least now I know that this is a software issue because there are at least three of us out there. Does anyone know where that past version might be available to download.?
My phone info is exactly the same as SudoTechie:
android version 6.0.1
security patch Jan 1, 2017
Config version l15.MOT.XT1254.0
Baseband version MDM9625_41.51.07.22.04R Quark_cust
Kernal version 3.10.40-perf-g1577812
hudsoncm#ilcibid33 #1
Mon Jan 30 08:46:52 CST 2017
System version 24.91.5.quark_verizon.verizon.en_us
build Number MCG24.251-5-5
Thanks in advance for any time and assistance.
Click to expand...
Click to collapse
We have all the firmware posted in this forum, and if not here there are 3rd party repositories for Motorola firmware.
But you can't cannot downgrade if you bootloader is not unlocked. Every Motorola update has a "newer" bootloader and you can't go backwards unless you have unlocked bootloader. Even then you have to omit gpt.bin from the flash commands. But you can then downgrade firmware, with unlocked bootloader. You can go all the way back to KitKat 4.4.4 with unlocked bootloader if you wish.

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[email protected] #1
Tue Apr 28 11:37:34 CST 2015
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Does anyone know how to get my note back up and running again?
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Mobile on my Note 5 N920W8 can't connect to provider

I bought a used Note 5 64GB yesterday. I put my 7-11 Speakout sim into it, and it worked great. I also tried a Wind Mobile sim and that worked well too. After I got the device home I noticed that there was a software update for it, however, I couldn't install the update due to "unauthorized software having been detected". The error message suggested I use SmartSwitch. I proceeded to download SmartSwitch, and once I installed it and plugged in my device it began updating. Unfortunately, once the update was complete my device's phone could no longer be used, "Could not connect to requested network..". When I manually search for mobile networks I can find WIND/Bell/Rogers and Speakout but, like I mentioned, I can't connect to them.
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Any help you could offer would be greatly appreciated!
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5.1.1
Baseband Version
N920W8VLU2AOK5
Kernel Version
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[email protected] #1
Thu Nov 19 20:18:12 KST 2015
Build Number
LMY47X.N920W8VLU2AOK5
I'm not sure if you are having a similar problem to the one I describe here:
http://forum.xda-developers.com/showpost.php?p=64872537&postcount=22
so far no solution has been offered. I've contacted Bell via their 'escalation' request.... silence
It seems like the software upgrade to 'N920W8VLU2AOK5' has caused mobile connection issues for some Note 5 users.
I will let you know if / when anything happens

Network Pin Locked of GT-I8200N

I recently flashed the firmware:
Build dateThu, 12 Mar 2015 03:59:37 +0000
Security Patch Level N/A
Product code VIT
PDA I8200NXXUAOC1
CSC I8200NVITANL2
After I got problem in the automatic data and wifi on. After I flashed this rom, the error appeared telling to unlock the Network SIM Pin.
Also, I read other posts and flashed this rom:
Model GT-I8200N
Model name GALAXY S Ⅲ mini
Country Germany
Version Android 4.2.2
Changelist 2824661
Build date Thu, 12 Mar 2015 03:59:37 +0000
Security Patch Level N/A
Product code DBT
PDA I8200NXXUAOC1
CSC I8200NOXAAOC1
However the problem was same, Is there any better solution so, that I would not need to Expense anything for this problem after I have read payable method in the internet...
Hope to Hear for the reply soon..
Try 00000000 code
i also try but not success how to fix sim network unlock pin???? i am tried with this problems,plz tell me a good solution for unlock it?????
finally z3x and this 00000000 work.. my phone is now working... finally get ride from this problems since 1years.. thanks you tooo...
Same problem.
Hi ! my problem is: I install a new rom, and now it ask for the "unlock pin number". Simply, it has to be "unlocked". Good. I tried Z3x direct unlock and it thorws the an error of memory access. What can I tell, 'bad luck'. Later I will post the exact error for interested technicians. OK. I've looked for other ways and I can't find one that works for me. What can I do people please....I'm from venezuela and my terminal is an I8200N S. G. S3 mini.
Try from z3x and after restart and enter the 0000000 and unlock..
If unlock then hit thanks
If not then leave comment i will make video and try my step

N960U does not receive updates

So a couple of weeks ago I bought a second hand Galaxy Note 9. After a while I noticed that the last update that this phone received was in June 2019. Tried updating it from the phone - no luck. I downloaded and tried updating it with smart switch, but that did not work as well. I am using this phone in Europe, and I have no idea if its intended for the European market or not. Maybe that is the reason why it doesn't receive updates.
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Service provider: SAOMC_SM-N960U_OYN_XAA_PP_0003
Is there any chance that I can update this phone, or am I stuck with this old software version? Thank you.
https://www.sammobile.com/samsung/galaxy-note9/firmware/#SM-N960U
CHICK THIS
x0diac said:
So a couple of weeks ago I bought a second hand Galaxy Note 9. After a while I noticed that the last update that this phone received was in June 2019. Tried updating it from the phone - no luck. I downloaded and tried updating it with smart switch, but that did not work as well. I am using this phone in Europe, and I have no idea if its intended for the European market or not. Maybe that is the reason why it doesn't receive updates.
Baseband version: N960USQS1CSF1
Service provider: SAOMC_SM-N960U_OYN_XAA_PP_0003
Is there any chance that I can update this phone, or am I stuck with this old software version? Thank you.
Click to expand...
Click to collapse
Hey, I have the same phone, and the exact same baseband. I'm stuck on the android 9 update too, were you able to successfully flash it? If so could you tell the steps you did please, I'd really appreciate
Thank you!!

Downgrade firmware without losing data

Dear experts
I hope this is a good place for my topic. Since August 2021 if I correct remember Samsung realised update and my note 9 can not record phone calls anymore. Before boldbeast recorder worked flawlessly. I would like to downgrade firmeware from June 2021 US so I won't receive any notification about any update references new firmeware as I am from UK.
Now there is a question:
I have the letest UK firmeware in my note 9. Is it any chance I can downgrade firmeware via odin from June 2021 and still keep my data so I won't lose any date on my phone. I can't be bothered to install all app and set up all settings, phone etc. from the beginning.
Please help.
x7nofate said:
Dear experts
I hope this is a good place for my topic. Since August 2021 if I correct remember Samsung realised update and my note 9 can not record phone calls anymore. Before boldbeast recorder worked flawlessly. I would like to downgrade firmeware from June 2021 US so I won't receive any notification about any update references new firmeware as I am from UK.
Now there is a question:
I have the letest UK firmeware in my note 9. Is it any chance I can downgrade firmeware via odin from June 2021 and still keep my data so I won't lose any date on my phone. I can't be bothered to install all app and set up all settings, phone etc. from the beginning.
Please help.
Click to expand...
Click to collapse
In my experience with all devices, not just Samsung, a data wipe is generally required when downgrading.
Thank you for your answer. So now I got another question.
In which country phone calls recording are allowed? Is it any chance to install the latest firmware from the country which phone calls recording are allowed and then I would be able to run app like boldbeast recorder without any issue and also will manage to keep data on without losing them after installing different the latest firmware from another country?

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