No sound on call, mic not working for receiving end. - AT&T Samsung Galaxy S6

I'm having an issue with my Galaxy S6 920A on T-Mobile. If I originate a call in an area of weak signal many times the receiver cannot hear me, as if the mic is not working. Happens about 50% of the time. No problems with the mic, sound recorder is fine, I can make wifi calls and works every time. Incoming calls work most of the time (occasionally, maybe about one out of 10 calls has same issue). The outgoing channel is working because I can send DTMF tones using the keypad and the receiver will hear those, just not any voice from the mic. This is happening on two phones, one with Android 7.0 and one with Android 5.0.1. Also doesn't matter if I use a bluetooth headset, same issue. Can't have a phone where I have a 50/50 chance of my recipient hearing me. Any help would be appreciated.

Can anyone help on this? I'm trying to figure out if I have a physical problem with the phone or if they all work like this. Seems unusual that I would have two phones bought at different stores with different color and they both have this issue. Thanks.
krogalsky said:
I'm having an issue with my Galaxy S6 920A on T-Mobile. If I originate a call in an area of weak signal many times the receiver cannot hear me, as if the mic is not working. Happens about 50% of the time. No problems with the mic, sound recorder is fine, I can make wifi calls and works every time. Incoming calls work most of the time (occasionally, maybe about one out of 10 calls has same issue). The outgoing channel is working because I can send DTMF tones using the keypad and the receiver will hear those, just not any voice from the mic. This is happening on two phones, one with Android 7.0 and one with Android 5.0.1. Also doesn't matter if I use a bluetooth headset, same issue. Can't have a phone where I have a 50/50 chance of my recipient hearing me. Any help would be appreciated.
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