Related
***WARNING***
Anyone using eBay to purchase universal mounts for the Kaiser/Tilt. I'm posting this because of what happened to me, and think everyone should AVOID this company. ( http://myworld.ebay.com/colordrives/ ). It's been 3 weeks since making payment, and they keep giving me the run-a-round. Said they shipped it, but have NO shipping info like a tracking number. Then promised to ship a replacement, and again, NOTHING! If I can keep ONE person from using this company in the future, then this post was a success and vindication for being scammed.
Again, AVOID colordrives if possible. http://myworld.ebay.com/colordrives/
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160191885404
thats the one i bought....perfect
Sorry to hear about your experience with "Colordrive"...
It's weird cause I've done 4 purchases from him in the past 2 months and I always received tracking number and fast shipping.
I've actually purchased from the two ebay members mentioned and no problems.
I hope this gets solved soon.
Yeah, I just ordered another one from a different seller. I have one for my Tilt, but need a spare. Still pissed I got ripped-off by these douchebags, but I should get reimbursed by PayPal down the road once my claim goes through.
etnies said:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160191885404
thats the one i bought....perfect
Click to expand...
Click to collapse
I got the same exact one, except mine came with a car charger as well. It was 9 bucks total (with shipping).
Works great.
Jimmyy said:
Sorry to hear about your experience with "Colordrive"...
It's weird cause I've done 4 purchases from him in the past 2 months and I always received tracking number and fast shipping.
I've actually purchased from the two ebay members mentioned and no problems.
I hope this gets solved soon.
Click to expand...
Click to collapse
I think they over-sold what they had in-stock. I drive for UPS. I know all about shipping and the problems that can incur, so when they lied to me the first two times and I brought it to their attention, they just ignored it and promised to ship another one, which hasn't happened. If they were out of stock and didn't have it, they should've said so up front and I wouldn't have gotten so pissed. Stuff happens, that's life, but be honest with the customer. Don't make excuses as to why it's taking almost 3 weeks to ship an already-paid-for-item. Now I know why a 1/3 of their feedback is negative. I'll never use them again, and like I said, I hope Word of Mouth from this rant keeps a few customers from using them and experiencing what I have. WOM is more powerful than people realize.
ronfin44 said:
I think they over-sold what they had in-stock. I drive for UPS. I know all about shipping and the problems that can incur, so when they lied to me the first two times and I brought it to their attention, they just ignored it and promised to ship another one, which hasn't happened. If they were out of stock and didn't have it, they should've said so up front and I wouldn't have gotten so pissed. Stuff happens, that's life, but be honest with the customer. Don't make excuses as to why it's taking almost 3 weeks to ship an already-paid-for-item. Now I know why a 1/3 of their feedback is negative. I'll never use them again, and like I said, I hope Word of Mouth from this rant keeps a few customers from using them and experiencing what I have. WOM is more powerful than people realize.
Click to expand...
Click to collapse
Probably would have been best to check the f/b before you bought. That's what its there for...
Interesting. I have purchased from him a couple of times without a single problem. Rapid shipment each time.
Granted it wasn't for a charger or mount, so maybe that's the issue.
Good luck in your resolution.
Jay2TheRescue said:
Probably would have been best to check the f/b before you bought. That's what its there for...
Click to expand...
Click to collapse
I did, but no company has a perfect score, and after 200,000 sales these guys can't be perfect. I just fall into the 1/3 that got scammed. It's a risk you take using eBay no matter what the feedback is.
I've bought from Colordrives several times and always had a good experience with them. Information like this might make me think 2nd.
Jimmyy said:
Sorry to hear about your experience with "Colordrive"...
It's weird cause I've done 4 purchases from him in the past 2 months and I always received tracking number and fast shipping.
I've actually purchased from the two ebay members mentioned and no problems.
I hope this gets solved soon.
Click to expand...
Click to collapse
I seriously think they over sold their stock. They wont even reply to my email in regards to a tracking number, or any shipping info for that matter. I'm glad others had success with them, but I hope you don't go back to them and risk ending-up in my situation. I hope a LOT of people avoid this company. It's not a professional way to do business.
assuming that you paid with paypal i would go to them and dispute the transaction and get your money back since they failed to ship. if you used any other system but still used a credit card, call your bank and file a chargeback. you need to get companies where it hurts: right in their wallets. if you dispute the charges then you will win since they never shipped. if they try to give you a tracking number that is falsified, then they are in it even deeper than they were before.
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
an email from Google this morning asking if I meant to order 2 16gb Nexus 4s and if not I could now cancel my order. I guess Google had to re-jigger their cancel system because of all the inadvertent multiple orders, because when I tried to cancel one of the Nexii about 2 hours after ordering I was told I would have to refuse shipment in order to accomplish this. I was able to successfully cancel the extra phone without a problem. Weird.
I wish you hadn't cancelled it, I'm sure there are lots of people who'd be happy to buy off the accidentally purchased phones! I, for one, am one of those people.
I am sure you could find someone on here to buy the second one off you.
It's possible he doesn't have the money for 2.
jordanjay29 said:
It's possible he doesn't have the money for 2.
Click to expand...
Click to collapse
My point exactly - I ordered 2 due to constant retries to get the order through and I will have to pay for them (Google already has a 'hold' on the funds from my credit card, even though they ain't shipped yet).
Luckily, the person I arrange to sell my second one to has already paid me.
Hello
We have several threads dedicated to shipping/orders, some are even dedicated to specific countries. Please use one of those for this type of discussion
Closed
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
So you refunded him and PayPal did too? I assume you refunded him through PayPal so they should have noticed that and not let him double dip. You should be able to appeal that part at least.
No. I issued the refund first, Paypal reviewed it, and then they officially refunded him.
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
jim380 said:
. . .
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
The 'lyer - buyer' has to pay in advance.
It would be logical that the same procedure is used when he sends the phone back. So no refund before you got the phone back.
When this is a procedure of PayPal or Swappa, you may try to claim the money there.
Sorry for you. But $500,- sending to an unknown is not wise.
My idea was 'don't buy a used phone'.
I changed it to ' don't buy nor sell a used phone'.
I wish you luck with the claim (PayPal/Swappa).
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
Click to expand...
Click to collapse
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
I second getting the police involved.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Darn bro i been there. I went thru that with a customer at Amazon and he basically did the same thing. He got the phone and lied saying it came broken. Asked him to send back before he got refund and he sent back empty box with a can of soda. After 2 1/2 months i won my money. But took a lot of headache and lots of sending proof on my end. But the guy lied so much he didn't remember all what he said. I took so many screenshots of his lies and sent it to Amazon. They determined he was a liar and granted my money. He also was badmouthing me in my seller review saying i was a fraud. When i got my money i immediately closed the account. The guy was still trying to scam the money back lol
Sent from my LGLK430 using XDA Free mobile app
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. . .
Click to expand...
Click to collapse
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
NLBeev said:
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
Click to expand...
Click to collapse
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
jim380 said:
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
Click to expand...
Click to collapse
Screw rating. There is double standard. Ebay is better. I personally do not sell to people with less than 25 feedbacks and it has to be 100% positive. + once I get his name and address I google him and find out who he is. If under 24 and find him suspicious I do not ship. Or I ship with cerberus installed on the device so that I can locate it all the time + on top of that I secure pin the lockscreen and ask him to first confirm via email that everything on the outside looks good then give him the lockscreen pin so he can access the phone. I believe your buyer sold it for cheap on craiglist and kept the money for himself. Only some crackhead without a real job would commit fraud and risk 2 years jail for 500$. You should had gathered evidence once you opened it at the post office. Should have called the police right there, make them file report and have your girlfriend and post office worker witness what they saw. With that you would go to court and file against your buyer. Right now you got no evidence. Just a gf whose testimony is considered biased because she is your gf.
FBI is your only chance to kick his ass. They got their internet scam division and since your buyer did this, I am sure is not his first time. So may be fbi already got an open investigation for him or you never know where it leads. Worth filing a complaint. Also notify the buyer what you did and wish him all the best once fbi gets to him. See how well he can handle that.
Here is the link http://www.ic3.gov/default.aspx
One last thing, gather evidence from google official website how much nexus 6 weights and print it to support your claim that the super light package you got is nowhere near what the nexus weight. There you got scientific proof that package was empty.
Sent from my SM-G920T
graydiggy said:
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
Click to expand...
Click to collapse
Read the whole story and I think he is scammed.
But give him no false hope. The police can do nothing.
He first have to claim PayPal/Swappa and when he has a message(proof) saying that PayPal/Swappa does not pay him back, just then he can tell that the phone is stolen.
Than the evidence of the empty box.
The box shouldn't been opened nor accepted.
Because it was obvious that there was nothing in it.
you have the box that has imei report it stolen they might give in and send it back then even if they don't at least you get to spite them kinda because they get no more cell service
That's also a good idea. Flag the ESN.
Dumb question but how do I report an IMEI stolen?
Your carrier and the police. They also have a website linked with checkesnfree that you can report the phone on. Most pawn shops and resellers use them to check if a phone is blacklisted.
jim380 said:
Dumb question but how do I report an IMEI stolen?
Click to expand...
Click to collapse
First, I want to thank you for taking the time to start this thread. You've helped me, and I suspect others by sharing your unfortunate story.
After reading your OP, I suspect that I would have done exactly the same things as you. With exactly the same result.
My "take away" from your unfortunate situation is this: If ever I find myself in the situation where I have to (or decide to) refund someone's money, I will wait until I've received the device back and inspected it, before issuing the refund. I know this won't help you, but for the rest of us, it appears it's the only way to avoid your dead end.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Jim,
I am not being insensitive here, but posting this here is not going to help. You could have written to Swappa with your grievance and I am sure they will try and sort this out for you.
I will ask you to email Swappa with the details and see how it is best resolved.
Thanks
PG101
RC-RT Liaison
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
Do you have any pics? I would also be ticked off.
I would be upset too, but Apple and Samsung are going to have the same customer service too.
OnePlus stopped paying for return shipping couple of years ago.. if you have paid with PayPal, going can claim the return shipping with PayPal...
insomnia77 said:
Do you have any pics? I would also be ticked off.
Click to expand...
Click to collapse
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
Apple has stores you could take the phone and swap it, but I've never dealt with them.
I've dealt with Samsung for their appliances a few times and never had anything this bad. It's hard to even convey in writing how frustrating those several hours dealing with them were. That last call with the lady who mentioned the otg cable was maddening. That 45 minutes was seriously a total waste of time.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
I cant believe they dont pay return shipping for something that is clearly a defect. I've returned things to Samsung and given a return label hassle free.
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Hey, man. sorry about your experience. I'm the same way with regards to wanting a flawless device. If there isn't a restocking fee, i would just say to return and buy another one (if theyre unwilling to RMA). It's lame to have to pay return shipping, but this way you can at least save your "RMA karma" for if you really need it. Either way, if you're not happy with it, don't just settle...no pun intended lol
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
djsubterrain said:
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Click to expand...
Click to collapse
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
I am located in Germany so my experience would probably differ and I don't know what other options and resellers there are in the US.
However, I have ordered my phone to Amazon and there the shipping date is may 31st from the beginning. I know I will have to wait longer, but I just love their service. 30 day return period and I only have to deal with them once there is something wrong with the device. I have been reading horrible stories about oneplus customer support and your case would upset me as well. I honestly wouldn't keep it after spending that much money and send it back. (I will would still get a new one). Being forced to pay anything extra is outrages though.
Luckily, I never had to do any rma with my older oneplus phones yet and I am getting a new one every year. Still, I will stick with Amazon, just in case.
JLine05 said:
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
Click to expand...
Click to collapse
No problem, hope you get a satisfactory outcome and sorry your first experience with OnePlus has been soured like this.
Thanks everyone. I've decided that I am going to send it back. I may buy another one, I haven't quite decided that yet. I wish Amazon US had it
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
I had a great experience with Samsung with my wife's phone. Phone was still under warranty and they took care of it right away. They paid shipping both ways and got the new phone in less than 8 days. I have not had any experience with OnePLus customer service but I am not surprised with the experience OP had. I have OP6 and thankfully it runs flawless. When I purchased OP6, it was at least $200 cheaper than comparable flagship phones from well-known manufacturers. In order to sell quality phones at a razor thin margins, usually they cut corners with customer service/after-sales service. I hope OP gets the refund in a timely fashion.
I was being sarcastic, With customer service it's all one of the same though, one person can have a great experience and others not so much like this poor fellow, I used to work for att customer relations and heard horror stories similar to this and some worse, also heard great things for both Samsung, crApple, LG and some not so good. It is really in all who u get, if ur not happy just hang up and move on, BC it could be that person's manager or team lead who does not want to do anything for anyone, there were some like me who would try to help as much as possible, again it comes down to the manager, team leader, call center manager or above. I hope u can get it resolved to ur satisfaction. Just RMA it
I'm in the UK, had to send back a OnePlus 5. Free shipping, got it back within 4 days. Think it went to the Czech Republic. Was about a year ago.
Sound awful your experience though