Can't get New Contacts to sync from Phone to Google - Nexus 6 Q&A, Help & Troubleshooting

I've tried clearing cache, wiping, reinstalling a new Rom, new Gapps. No matter I try I can't seem to get new contacts which I create on my device to then get synced to my Google account.
*Yes, I'm saving my new contact to my Google account (not to my phone's SIM card)
*Yes I've made sure that Contacts is syncing, and have tried forcing a manual sync numerous times. It says that has synced, and will even download new contacts I create on my Google account (on a computer)
Any ideas?
Running CrDroid 7.1.2
Nexus 6

Which contacts app are you using? Not familiar with that ROM so I don't know if it might come with an AOSP contacts app?
In the google app, in the edit contact screen, right at the top (under the picture) is where it'll tell you where it is saving the contact. Just to double check that account is correct on the contacts that aren't syncing?
In settings -> apps -> contacts app, are the permissions all enabled? Is there more than one contacts app listed? If so, disable the one you're not using.
I think you said you checked this, but in settings -> apps -> accounts -> Google is contacts enabled? And settings -> apps -> accounts -> the 3-dot menu is auto-sync checked?
There's always the age-old; turn sync on/off multiple times thing ☺
The last thing I would try is to remove the account from my phone then add it back. There was a day when that process felt like part of the ROM flashing procedure. ?

jon.s.nelson said:
... I create on my Google account (on a computer)
Click to expand...
Click to collapse
First try https://mail.google.com to check if you logged in with the same account on your phone.

NLBeev said:
First try https://mail.google.com to check if you logged in with the same account on your phone.
Click to expand...
Click to collapse
I am. Is that a problem?
*edit: I signed out from the browser, and still have the issue.

jon.s.nelson said:
...I signed out from the browser, and still have the issue.
Click to expand...
Click to collapse
That was only to check the internet connection and access to your Gmail account.
The post of @ktmom doesn't solve the sync issue. In that case you could try to install the Google contacts app from the play store.

@NLBeev
@jon.s.nelson
I assumed that there was internet available since in the OP it was stated that contacts which had been updated online via a PC were being downloaded to the phone.
The choke point seems to be getting the contacts created on the phone to sync up to google. That's why I focused on app related issues, with the end point being a hiccup in the actual account on the phone.

ktmom said:
... I focused on app related issues, with the end point being a hiccup in the actual account on the phone.
Click to expand...
Click to collapse
Yes. The security update of September contains a new Google contacts app.

Good to know. I'm using PN and we don't have an update yet.

Related

[Q] Changing gmail account without factory reset - possible ?

I tried the method of settings- applications - clear the date from all google related apps - this but it doesn't work.
Changed also the gmail password so the SGS can't log in... Doesn't work.
Whatever I do - I get a red triangle in the top left corner asking for my google password.
Any ideas?
Frankyl - its disappointing that a user needs to go into so much trouble to change an email...
just go into Seetings > Accounts & Sync
then you can Add new accounts or Edit exisiting accounts
x4p3gsu said:
I tried the method of settings- applications - clear the date from all google related apps - this but it doesn't work.
Changed also the gmail password so the SGS can't log in... Doesn't work.
Whatever I do - I get a red triangle in the top left corner asking for my google password.
Any ideas?
Frankyl - its disappointing that a user needs to go into so much trouble to change an email...
Click to expand...
Click to collapse
If you are trying to edit the main account that you signed in with first.. Basically NO! Tried it myself as I couldn't choose which google chat account it signed with as I have 2. Had to factory reset and enter the 2 accounts in the right order first being the one that had all my calendar detail and my google chat account that had all my contacts in.
that doesn't sounds quite right, i'm able to delete/edit/add any account listed in the Accounts & Sync page in settings
AllGamer said:
that doesn't sounds quite right, i'm able to delete/edit/add any account listed in the Accounts & Sync page in settings
Click to expand...
Click to collapse
When you click edit it only lets you change the sync options for that account... but say like me you have 2 gmail accounts and you link them both the first one will sync your calendar the second account will then not give you the option to sync the calendar... also only then lets you sign into things like market place and google chat with the first account ... with no available option to switch accounts... I spoke to samsung and they said the same you must delete the head account (very first account used to access market place or activate anything on the handset). and to do anything other than adjust the sync settings you must factory reset it even tells you that if you try to delete the account!! try it!!
i'm sync-ing calendar with 2 Gmail account 1 for work 1 for personal
each of them have its own sets of contacts and calendars, they each one show up in different colour.
on the personal gmail account i event sync the picasa web album
then on top of that i also sync my yahoo account calendar and contacts, as well as my MSN
but MSN can only sync contacts no calendar option for in hotmail/live accounts
my twitter account can only sync contacts as well
but facebook account can sync both calendar and contacts
and emails also sync across gmails/yahoo/msn accounts
as well as the IM for gtalk/yahoo/msn
Are you using something other than the stock android calendar because with mine whatever gmail account I signed in first with I had option for sync on the calendar but the second only contacts and gmail.... but with regards to mine, I also had to do it as all my card details were linked to the second account and I didn't want them linked to the other! therefor I had to for the purposes of buying paid apps, by accessing the market place with the other account..... and there is no way of switching accounts for that!
i'm using the Samsung Apps (email, calendar, IM) that came with the phone
it's quite good, better than i expected
in the calendar each of my accounts have its own colour, so i know which Calendar entry comes from which Sync Account
this is like sooooooooo much better than what i used to have in Palm, Blackberry or Windows Mobile, those 3 are horrible, it was very difficult to have personal + work account in the same phone
but with Android, it's like a dream come true, everything is detailed to its own account, but all visible in 1 calendar
maybe you guys need to upgrade to the latest
Social Hub Push Email and IM
more details http://forum.xda-developers.com/showthread.php?p=7820042
I tried it myself - and it doesn't work.
I'm using a stock 2.1 firmware with a Dutch device.
Does not work - frustrating.
eyal123 said:
I tried it myself - and it doesn't work.
I'm using a stock 2.1 firmware with a Dutch device.
Does not work - frustrating.
Click to expand...
Click to collapse
Yeah as I said even if people dont beleive me... other than being able to edit the sync settings of the head account... There is no way of physically changing what the head account is or change the address of the head account. Yes you can add others but they will never become the head account. As I said had to reset mine to change it too.
damdeviousduck said:
Yeah as I said even if people dont beleive me... other than being able to edit the sync settings of the head account... There is no way of physically changing what the head account is or change the address of the head account. Yes you can add others but they will never become the head account. As I said had to reset mine to change it too.
Click to expand...
Click to collapse
This is my experience also. The first entered Gmail account is the only fully functional one the others have limited sync. Many hours and concluded reset is the only fix. Now I will have to repurchase some apps because the Market only talks to the first email account!!!! At least apple allows these basic changes. People have been complaining about this for ages when will google listen? I brought an Android device over Apple iPhone because I hated the lock in Apple does and needing iTunes for everything but find the Android is worse for useability. The only gain over iPhone so far is the Samsung has a bigger display and easier to type or swype. Maybe I am missing something and Android is better but not convinced at all at the moment. Unfortunatly you only find out after owning a device for a few weeks the limitations.

[Q] Contacts Won't Sync With Gmail

Hi,
I have contacts synced with gmail from before with my nexus one, and now with my galaxy I can't sync any new contacts. I mean it completes the sync on my phone but when I go to contacts the new contacts I have added my phone aren't there and I have to add them manually. but it does add the new info I have added to existing contacts.
Weird thing, what reason can cause this?
I have reflashed many times and it's the same with every other firmware or re-flash. I am using stock JPY with SpeedMod kernel.
P30TiP said:
Hi,
I have contacts synced with gmail from before with my nexus one, and now with my galaxy I can't sync any new contacts. I mean it completes the sync on my phone but when I go to contacts the new contacts I have added my phone aren't there and I have to add them manually. but it does add the new info I have added to existing contacts.
Weird thing, what reason can cause this?
I have reflashed many times and it's the same with every other firmware or re-flash. I am using stock JPY with SpeedMod kernel.
Click to expand...
Click to collapse
You can try updating you gmail client then try to sync again or reinstall the gmail app.
I have updated all my apps to the latest version via market, but it still won't matter.
Did you check your display options? Are your gmail accounts set to show the contact names? Or check if all possible categories are checked in the Gmail Account options? Maybe there is something with your contacts categories and visibility settings?
rajuki said:
Did you check your display options? Are your gmail accounts set to show the contact names? Or check if all possible categories are checked in the Gmail Account options? Maybe there is something with your contacts categories and visibility settings?
Click to expand...
Click to collapse
Well the thing is that it shows all contacts in gmail with no problem, even if it was gonna be hidden in the contacts list in gmail, it should be synced with my device atleast and show the newly added contact in my contacts list. but actually... it doesn't even show new contacts after device syncs with gmail
P30TiP said:
Well the thing is that it shows all contacts in gmail with no problem, even if it was gonna be hidden in the contacts list in gmail, it should be synced with my device atleast and show the newly added contact in my contacts list. but actually... it doesn't even show new contacts after device syncs with gmail
Click to expand...
Click to collapse
I meant in contact list.
Here->
contacts>more>Display Options and then check your google account options.
But if that doesn't solve your issue, give a try on some other Android device?
rajuki said:
I meant in contact list.
Here->
contacts>more>Display Options and then check your google account options.
But if that doesn't solve your issue, give a try on some other Android device?
Click to expand...
Click to collapse
Thanks alot, many of them where un-ticked. I ticked them and it fixed the problem!
Thanks again...

[Q] Disable syncing contacts from google acct

Hi,
Previously I was using a Dell Streak and I was able to disable contact syncing with my Google accounts.
Actually I have 2 google accounts and I wanna sync only contacts with one of them.
On Galaxy Note , I couldn't find the setting to disable contact syncing with one account.
How can I do that ?
thx.
Hi,
I really need a solution for this because I've duplicate contacts now.
Any idea on how to delete contacts from one Google account on the phone ?
mrmrmrmr said:
Hi,
I really need a solution for this because I've duplicate contacts now.
Any idea on how to delete contacts from one Google account on the phone ?
Click to expand...
Click to collapse
Go to contacts--Options--More--Accounts
Select the account you dont want your contacts to be merged from. Uncheck "Sync Contacts"
Hope that helped.
Cheers
thanks. that option disables further sync of contacts from that account but it didn't delete the contacts coming from that account.
How can I delete existing contacts of that account ?
Also, I need the similar for calendar. Is there similar option ?
mrmrmrmr said:
thanks. that option disables further sync of contacts from that account but it didn't delete the contacts coming from that account.
How can I delete existing contacts of that account ?
Also, I need the similar for calendar. Is there similar option ?
Click to expand...
Click to collapse
All'ite. Why don't you do this?
At this step you have disabled syncing your contacts to an account;lets call that account GAcc2. Lets call the account that you would like the contacts to be synced/Displayed from as GAcc1
Now you want to delete the contacts that have been synced from GAcc2.
So Go to Contacts--More--Display Options--Accounts and select contacts to be displayed only from GAcc2(i.e. uncheck the contact boxes for GAcc1). After this step the contacts that are displayed are only from GAcc2(the one you don't want). Simply select all the contacts and delete them. So this means we deleted "ONLY" GAcc2 contacts.
After this step again go to "Display Options" and under accounts select GAcc1.
and voila you will have only GAcc1 contacts left.
Do the same with calendar.
Hope that helped.
Cheers.
thank you. that's a good idea.
But when I delete from my Note, is there a risk of deleting them from Google acct GAcc2 ?
Also, some contacts are coming from both Google accounts. When I delete them, will I lose them from both accounts ?
And, how can I do that for calendar ? I can't find the correct app...
thx
Keep Auto Sync off, that will niether sync mail/contact/calender, when you need to sync it manually, just press on desire item n it will sync for that time only.
Further Now you can get Gmail with setup of Email application separately.
mrmrmrmr said:
thank you. that's a good idea.
But when I delete from my Note, is there a risk of deleting them from Google acct GAcc2 ?
Also, some contacts are coming from both Google accounts. When I delete them, will I lose them from both accounts ?
And, how can I do that for calendar ? I can't find the correct app...
thx
Click to expand...
Click to collapse
No that would be not an issue. Remember at that step you would have switched syncing to GAcc2 as "off". Just make sure you don't click "Merge with google".
If you are really scared and want to be backup proof i would suggest this;
I'm sure you would be having windows installed with Microsoft office. Microsoft office would have an app called microsoft exchange. Create a dummy account in exchange with a local Dat. Then go to google and search for tools to copy google contacts to exchange. There are plenty. Once you are done with that you would have a backup of your contacts. Similarly there are plenty of tools to do the reverse as well i.e. Microsoft Exchange -->Google server; this way you can restore it too.
Regarding the calendar its the same thing bro.
Browse to Settings-->Account and Sync--> select the account that you dont want calendar to be synced from-->Uncheck 'Sync Calendar'
Hope that helped.
Cheers.
Using Exchange Server with Android, without Google Contacts but with Market
THis post intended for people who use Exchange
Using Exchange Server with Android, without Google Contacts but with Market
To prevent your Google Accounts showing up in an Exchange Server minded device, uncheck autosync.
Create your Exchange account first, sync
Uncheck autosync
disable Wifi (your device must have slow connection)
Then add your google account.
Press Sync, but be DAMN fast to go to the account settings and quickly
uncheck the Contact,Calendar.
This way, you can have a fully Exchange server minded device, without
any junk from Google Downloaded, with Market access.

Partially lost contacts after 5.1 OTA update (XT1058 AT&T)

Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
If your Sync is ON, you're safe!
Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching
nijom said:
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching
Click to expand...
Click to collapse
No, nothing happen on another phone. How OTA could corrupt my userdata?
Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support
MarkAtMoto said:
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support
Click to expand...
Click to collapse
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg
Vivjen said:
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg
Click to expand...
Click to collapse
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support
MarkAtMoto said:
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support
Click to expand...
Click to collapse
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?
Vivjen said:
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?
Click to expand...
Click to collapse
But if you log into Google Contacts and check, are your contacts in there? If they are then they should sync back down to the phone.
If not there, then they were 1 either never syncing before KitKat, were in AT&T Contacts or were only in phone's memory. If in AT&T Contacts then you should be able to log on to AT&T Addressbook and find the contacts and then disable and reenable app to resync to the phone. That would only work if you are an AT&T user and not if you were using AT&T phone on another network.
If contacts were in phone's memory then they should have been there after the upgrade to Lollipop. If you have reset the phone then the contacts wouldn't be restored after the reset as they were local and never in the cloud.
Any contacts on the SIM card?
Mark
Motorola Support

Having trouble adding an account wothout syncing -everything-

I'm trying to add my Wifes account to my phone, but as soon as I sign in to it, it syncs everything, including all her contacts.
When I've added her account in the past, it gave me the option to choose what to sync. Any ideas what I'm doing wrong?
Atma057 said:
I'm trying to add my Wifes account to my phone, but as soon as I sign in to it, it syncs everything, including all her contacts.
When I've added her account in the past, it gave me the option to choose what to sync. Any ideas what I'm doing wrong?
Click to expand...
Click to collapse
Not sure. Haven't tried adding an account. The scenario leads to believe it is trying to relace your account instead of adding a secondary account. Are you on stock or which rom. Could be a rom bug.
Nope, I'm on stock. It used to ask me every time, but for the last year or so (on other devices), it seems to be a 50/50 chance.
Atma057 said:
Nope, I'm on stock. It used to ask me every time, but for the last year or so (on other devices), it seems to be a 50/50 chance.
Click to expand...
Click to collapse
This sounds like a losing situation from the git go.
Just a thought, but if you go into her Google account (through Chrome browser on PC), then go to settings and uncheck all sync and autosync boxes, that might help.
If it does, then go to account section in your phone settings, and uncheck all sync boxes for her account.

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