Bluethooth Headset Issues - Samsung Galaxy Note 8 Questions and Answers

Love the Note 8 and everything about it except how it interacts with bluetooth headsets. I troubleshooted starting with a few bluetooth devices LG HBS1100, Samsung Flex, Motorola earpiece and car audio bluetooth. Here are a few things I encountered:
1. None of answer call buttons on the headsets will answer calls, even the Samsung Flex does not function properly
2. If you using an internet driven app such as Skype, WhatsApp etc, it is the worse. In addition to the buttons not working properly
A. The call waiting feature does not work when using internet audio or video it disconnects those call and allow the other call to come through sometimes unprompted.
B. If you are using Skype, WhatsApp etc, sometimes the call suddenly drops, battery still medium to full on the headsets.
C. A and B only happens with bluetooth headsets, call waiting function as design with car bluetooth calls and traditional BT earpieces
Im am posting this because a phone with this price tags should have overcome these discrepancies , the company should have come across this somehow during testing hmmm. It was almost a deal breaker but I like having a stylus, beautiful screen , phone design and the note taking features. I have friends that I communicate with overseas but I don't call them everyday or I will just use the speaker phone when Im talking to them.
I came from a 7 plus and all features on the BT headsets worked (Not enough to sway me back to Apple but its just confirmation.)
Has anyone experience these and what was the remedy if there was one Thanks..... or dead I get sent a lemon?

Never owned a Bluethooth. ?
Sent from my Galaxy Note8 using XDA Labs

Have been using 2 bluetooth headsets and a Gear S2 watch to answer calls, have been able to make and take calls without a fuss, although I've always used the phone itself or the watch to answer a call. Never used call waiting. I use Viber as well to receive calls and never had a problem and no drops.

I had some odd issues when connected to my Car Blue tooth - I was using Hotspot on my phone to connect my Car's Android Navigation system - listening to I Heart Radio in the car - made a call - call connected - but several times during the call - Blue tooth suddenly disconnected for about 10 seconds and then reconnected.
This happened several times on different calls. I don't know if using WIFI while I was connected to blue tooth had anything to do with this - and I don't have the note any more (I returned it because it was OEM Locked ) should have an unlocked version next week and I will try again. But I saw your post and thought I would share.

My Senheiser MB pro 2 works fine with the Note 8. If there is any tests you want me to perform let me know.
Only thing I noticed today was that if I went out of range, the headset and phone would not auto reconnect when in range again , not sure if this is normal or not.

I have a Plantronic Edge. When I'm on Duo it starts the video call fine and after a few seconds it disconnects and goes to the speaker. So far it only does this in that app or at least that I can tell.

Issue with me is I don't recall how the behavior of my Bluetooth headset was on my other previous phone's, like I mentioned it disconnected when I was out of range then didn't reconnect automatically. Should it reconnect automatically?
Sent from my SM-N950U using Tapatalk

Bluetooth headset issues
Problem solved it was the phone. Verizon gave me a new one and this one works perfect. Thanks for your responses

Problem solved, was user error. Thanks for the feedback guys.
Sent from my SM-N950U using Tapatalk

Related

Bluetooth Working/Not Working

Hi,
Have a XDA O2i and I have a motorola blue tooth handsfree.
I have been using these together fine for a while now. I have also purchased Voice Command. So my mobile speaks the number calling and my calendar reminders etc via the phones speaker and never through the bluetooth which I would dearly love. Then all of the sudden the other day Voice Command started working through the bluetooth headset and I was getting the calls announced on my bluetooth and it was fantastic. Then I tried to use the XDA and the thing was locked and I needed to reset it. Once it had been reset, it went back to announcing stuff via the phones speaker. Now I know it can be done, I want to know if there is a backdoor hack that can make this permanent and keep the XDA working at the same time. Anyone here know of this.
On a further note, I think it would be even better if you could use the bluetooth to make calls through the voice command software rather than having to use the actuall phone which sort of defeats the who functionality.
Anyway any help would be great.
andrewau
My headset (a Jabra) has 2 connection settings with the XDA2i.
In standby mode you get a headphones symbol on the PDA display
In active mode the headphones have lines coming out of them
To switch between the two modes on the Jabra you tap the call button on the headset.
I don't know if this will work, but give it a try.

Htc One Bluetooth issues

Hello Everyone I am here to find some answers (hopefully)...
So I got the HTC One Coming from the Iphone 5. I've had numerous Android devices before, and apple products. I just recently also purchased a subaru wrx, it has bluetooth radio. When I had my iphone 5, i synced perfectly with the radio, hands free worked Awesome. When i got into the car my spotify or pandora would immediately start playing..
Now i get my htc one, and i pair my phone with the car, but my hands free audio sounds terrible, i can barely understand what the other person is saying. On top of that i have to manually connect the phone to bluetooth everytime i turn on my car, its very annoying. I have tried many different roms, and kernels, and i even went back to stock but i can't seem what the problem is. I am about to change the radio in the car thinking its not very user friendly with android devices.
If anyone can point me in the right direction that would be awesome. I am pulling my hairs, i love the htc one, but i miss my handsfree bluetooth functionality. I have tried searching the forums, but i haven't found any answers that worked.
I am having the same issue with having to manually confirm the Bluetooth connection in my car. Mines on a Toyota 86 with the GPS in dash, I believe it's made by eclipse who supply Subaru?
Sent from my HTC_PN071 using Tapatalk 2
I have to manually connect each time to my bluetooth nakamichi speaker.
I too am having same issues. I also have a 2011 WRX with original radio. With my prior phone (GS2) I connected without problem and automatically every time I started the car. I have to manually connect the HTC one every time. Many others seem to not have this problem with other vehicles, so I'm starting to think it's the Subaru radio not playing nice with the phone. Please post if you find a solution.
Sent from my HTC One using xda app-developers app
I installed an app called Bluetooth file transfer that fixed the issue somehow.
Sent from my HTC_PN071 using Tapatalk 2
I had similar problems in my car with an alpine radio, but with my galaxy s3.
In fact the thing is that when you register a phone on your radio (in my case) the radio just looks for the first one defined and registered to autoconnect.
Now, if in your radio you clear registered devices list, and try to register your htc, i am pretty convinced that it will autoconnect all the time.
Hope it helps,
Regards,
Nicolas.
My HTCone synched immediately with the OEM bluetooth in my 2011 Kia Forte. No problema, in fact, it is a much better connection (clarity) than with the old EVO 4g, which initially required a bit of fiddling to make work. Hands free phone call system on the KIA works very well too. FWIW.
Tobz said:
I installed an app called Bluetooth file transfer that fixed the issue somehow.
Sent from my HTC_PN071 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for that. I sorted out how to BTconnect my HTCone<--> Macbook, but could only do so, one file at a time. The app you mentioned works great (!) and allows me to push multiple files at ne time. Reviews say it is also a great file manager, that I have yet to determine but if so, an added bonus.
I am also having a problem with the HTC One bluetooth in my car. The phone connects to the car’s bluetooth system, pairs properly, although very slow, it uploads the phone book and call history. The problem is the call quality. The people I am calling complain about the sound, they feel the volume is too high and this distorts the sound, as well as there is too much noise added to the voice, or something like that. As soon as I switch to the phone speaker the sound that they hear gets better. This makes me think the bluetooth on this phone sucks. One person suggested the interaction between the noise canceling and main microphone is mixed up, but if I am using my car's sound system it should not use the phone's microphones anyway, or maybe it does? I guess what I am trying to say is that when I am using the car's stereo it should use only the car's microphones and speakers , but sound like the phone noise canceling microphone is still active.
If anybody has ideas for fixes, or suggestion for further tests, I will do it.
P.S. I didn't have any problems with my car's bluetooth with my iPhone 4 or Nexus 4.
Same for me. Sometimes the problem disappears. I assume the problem comes from the BTstack. In fact, the one is the only Android phone I know that use a different BT stack than blueZ. This stack is HTC one. It allows us having avrcp 1.3 (The name of the song displayed on our car audio). I hope the HTC one Google edition use blueZ stack. I will try a Rom based ion that. If the problem disappears, it will confirm the problem come from HTC stack.
ljam said:
I am also having a problem with the HTC One bluetooth in my car. The phone connects to the car’s bluetooth system, pairs properly, although very slow, it uploads the phone book and call history. The problem is the call quality. The people I am calling complain about the sound, they feel the volume is too high and this distorts the sound, as well as there is too much noise added to the voice, or something like that. As soon as I switch to the phone speaker the sound that they hear gets better. This makes me think the bluetooth on this phone sucks. One person suggested the interaction between the noise canceling and main microphone is mixed up, but if I am using my car's sound system it should not use the phone's microphones anyway, or maybe it does? I guess what I am trying to say is that when I am using the car's stereo it should use only the car's microphones and speakers , but sound like the phone noise canceling microphone is still active.
If anybody has ideas for fixes, or suggestion for further tests, I will do it.
P.S. I didn't have any problems with my car's bluetooth with my iPhone 4 or Nexus 4.
Click to expand...
Click to collapse
BT problem
Hi,
I'm also having a problem with my BT while paired to the BT in my awesome Volkswagen sirocco.
I don't see any contact or missed calls or recent calls. The log is empty.
Any help will be much appreciated.
Blankzz said:
Hello Everyone I am here to find some answers (hopefully)...
So I got the HTC One Coming from the Iphone 5. I've had numerous Android devices before, and apple products. I just recently also purchased a subaru wrx, it has bluetooth radio. When I had my iphone 5, i synced perfectly with the radio, hands free worked Awesome. When i got into the car my spotify or pandora would immediately start playing..
Now i get my htc one, and i pair my phone with the car, but my hands free audio sounds terrible, i can barely understand what the other person is saying. On top of that i have to manually connect the phone to bluetooth everytime i turn on my car, its very annoying. I have tried many different roms, and kernels, and i even went back to stock but i can't seem what the problem is. I am about to change the radio in the car thinking its not very user friendly with android devices.
If anyone can point me in the right direction that would be awesome. I am pulling my hairs, i love the htc one, but i miss my handsfree bluetooth functionality. I have tried searching the forums, but i haven't found any answers that worked.
Click to expand...
Click to collapse
I am having the same issue...I had the Motorola Atrix 4g and it paired immediately with my Pioneer deck. That phone always reconnected and like you mentioned, pulled up Pandora etc. Now I have the HTC One, and it paired and connected but it refuses to play audio. Handsfree works (kinda sloppily, also like you mentioned), but the Media Audio portion doesn't work even though the phone reports that it is connected. My stereo says no device detected when I switch to BT Audio. I hope you find a resolution to this issue, I have searched everywhere and of course I saved the best for last and decided to finally check here @ XDA.
I posted earlier in the thread that I was having difficulties pairing my One with my Subaru WRX factory radio. I could not get it to automatically connect with the phone each time I started the car. I could manually get it to connect but that was a pain every time I got in the car. I was able to solve my issue by deleting every other pairing the radio had with other prior phones. I deleted any pairing my One had previously and then paired it with the car radio before any other device. It now connects regularly every time I start the car, and both audio and phone functions work perfectly. I would recommend anyone having blue-tooth issues to try the same. The Subaru radio also had a weird menu system that was different whether I was pairing the phone by using voice commands or trying to do it with physical buttons on the radio. Very confusing but going through the hands free voice command menu seemed to pair both audio and phone functions, where I could only pair audio functions when using the physical buttons on the radio. Seemed like two different systems.
Been having crappy noise issues with my 09 Acura TSX. I emailed HTC regarding this problem but, of course, their response was to 'check with the car manufacturer'. Will try that method and see how it goes.
My problem is a bit different. My htc One connects flawlessly with my JVC unit that too automatically. But it keeps disconnecting and reconnecting. And that is a major issue. The phone also gets insanely hot in this process and today the OS crashed two times and i had to do a Hard Reset.
I am coming from an iPhone 5 on which bluetooth streaming was flawless.
Anyway to stop the auto-disconnect and re-connect going on.
My Bluetooth is mess up.
It can pair up, but the Address Book is not showing up on the car screen menu now. I don't know what happened. When I play music on my phone to the Bluetooth in the car, it is silence.
Does anyone know what is going on?
HTC One Bluetooth Problem in BMW
I am having the same problem.
My HTC One connects, I can make calls from the phone and the calls are clear, but I cannot see my contacts.
I have emailed HTC and they say it is the car (BMW 5 series). I have checked with BMW and there isn't an update for my car available. I am therefore, using the latest software. I previously used the HTC sensation which worked fine in the same car.
I am wondering if one could install an older version of the Bluetooth and A2DP software as the those on the HTC One do not work in my car and I cannot see BMW developing any updates and if they did, the cost could be as much as the phone.
Would appreciate any help
HTC One Bluetooth CONTACT Problem in BMW !!!SOLVED!!!
ulticomp said:
I am having the same problem.
My HTC One connects, I can make calls from the phone and the calls are clear, but I cannot see my contacts.
I have emailed HTC and they say it is the car (BMW 5 series). I have checked with BMW and there isn't an update for my car available. I am therefore, using the latest software. I previously used the HTC sensation which worked fine in the same car.
I am wondering if one could install an older version of the Bluetooth and A2DP software as the those on the HTC One do not work in my car and I cannot see BMW developing any updates and if they did, the cost could be as much as the phone.
Would appreciate any help
Click to expand...
Click to collapse
I can now see my contacts after more than a month!
I did many things, some of which I do not believe had anything to do with the process required.So I will stick with the main points and if this does not work I will include all that I can remember.
I unpaired all phones in the car (including the HTC One)
Pair the HTC One
Look out for the message BMW wants......................... contacts
Select yes
Wait for the contacts to load, this took a couple of minutes at least.
The credits goes to another post somewhere on this forum!!:crying:
have
Been trying to find out for the longest time the definite set of codecs that the One supports over bluetooth. Besides SBC and AptX, does it also support MP3 and AAC??
The reason I'm asking is that I'm coming from a (company supplied) iphone and have been generally very happy with the bluetooth audio quality to my car's audio system (Audi) and Bose Soundlink Mini speaker. I know for sure the iphone supports AAC and due to the quality suspect it is used in both cases.
The Bose at least does *not* support AptX, however getting a definite codec list for the Bose is also impossible. I only managed to find buried in the offfical bluetooth certification pages that it is a BT2.1 device.
Why do all these manufacturer's hide this documentation?
Very disappointed to find out that the Bose Soundlink Mini negotiates a link with the HTC One using SBC...
These are both premium devices for which top dollars are paid, and they still shovel this **** on me.
I'm not sure on where to place the blame here, HTC for only(???) supporting AptX next to SBC, or Bose for only supporting SBC(???)
As mentioned, both are not transparent in their devices capabilities - isn't there an app to find out these things?
Beats is at least more clear: "Bluetooth 2.1 audio and supports SBC, aptX, AAC Codecs for high quality streaming"

Bluetooth - Voice calls and Navigation

Hi guys,
In my car, I have a Kenwood Kdc-w4737u radio with bluetooth module Kca-bt100.
Allow me to explain what happens after pairing:
1. Bluetooth ON: When turning bluetooth on, S4 pairs and says "in call" (ghost and muted call), although no call and no app is actually running...
2. Temporary fix: Making a phone call actually solves this problem and S4 starts behaving like it should.
3. After the fix, while on Radio/CD/USB, I receive a phone call that goes through bluetooth, end call goes back to radio/cd/usb.
4. Start Navigon GPS, similar problem like in 1. Navigon seems to open a dedicated audio channel that never goes to sleep. Stays silent when no audio directions are playing instead of going back to Radio/CD/USB.
On my Iphone 4 I do not have any of these issues. Turning Bluetooth on does not start a ghost muted call. While on Radio/CD/USB, receive a phone call activates bluetooth, end call goes back to radio. Same with Navigon GPS, new voice directions activate bluetooth, when voice instructions ends, goes back to radio/cd/usb. Perfect.
I already know that the bluetooth on S4 is the latest chip and version and etc, what I would really like to know is if anyone got a fix for this, I have tried a few apps that control bluetooth in the app market and none works.
Thanks in advance.
If you have an S4 and not the S4 Active, you are in the wrong forum.
terrix said:
1. Bluetooth ON: When turning bluetooth on, S4 pairs and says "in call" (ghost and muted call), although no call and no app is actually running...
2. Temporary fix: Making a phone call actually solves this problem and S4 starts behaving like it should.
Click to expand...
Click to collapse
Hello,
I have the exact same problem from a few days with my car bluetooth system and my S4 (previously it was working flawlessly), did you solved? or at least found something about it?
Thanks
not really
I have given up on my galaxy S4 and went back to iphone 4. Galaxy over time presented too many random bugs with too many of my daily tasks.
If you make a phone call immediately after connecting the bluetooth, the issue is gone UNTIL you disable bluetooth. Next time you turn bluetooth on you will have to repeat the process.
Over time (after a few weeks) I never got THIS issue back, so I never had to make a quick call for it to behave normally.
Also note that Galaxy S4 has a newer bluetooth version, and most car players have the 2.0, which I believe to be the cause of most issues.

Bluetooth/Phone Call Issues, Anyone?

Has anyone else been unable to make phone calls after connecting to your vehicle's bluetooth? Most of the time, I can make phone calls without issue. Sometimes, I can't even hear the call ring when I'm connected to bluetooth. Occasionally, when I turn my vehicle off, the call goes silent instead of transferring to the earpiece on the phone. The only way I can fix the issue is rebooting the phone. This has become increasingly frustrating for me, since the issue is so inconsistent.
I'm running the stock ROM, rooted and un-encrypted.
Thanks!
Same here
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
I am having issues also. Just today, my phone shows I am connected to my Pioneer Navi head unit, and the Pioneer shows connected to my phone. I proceed to make a call. The audio on my radio mutes as it should, and nothing. No ringing, no busy signal nothing. so i hang up and try three more times. on that third retry, i heard the other party faintly, realizing that even though my radio muted and shows BT connected, the call went through the ear speaker on the phone. When I hung up the phone, my radio unmuted.
Last week, I was having issues where i couldnt hear any rings or busy signals. It would be silent for 20 seconds or so, then i hear the other party say "hello".
I honestly thought it was my head unit, since it is about 4 years old. But now I see others with similar issues on other brand bluetooth systems in their cars.
robbnice said:
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
Click to expand...
Click to collapse
I just got my N6 today and I'm having trouble with My Ford Touch as well. I can get it to pair and play music, but it won't "connect" to my phone. It's odd because my N5 works fine with it. I would assume the N6 wouldn't be different.
We probably have to wait for an update from Ford, which will probably take months...
EDIT: Well I decided to try it again. I deleted the Nexus 6 entry as well as the Nexus 5 entry. Went through the pairing process again and it worked as intended. Not sure what happened the first time.
I ran into the same problem as others where my N5 worked flawlessly with my Ford Sync in my fusion, but the N6 is terrible.
I love the phone, but this is really annoying. I get into the car and sometimes it connects immediately, other times I have to turn off and back on the bluetooth about 3 times for it to finally connect. Very weird. Ford offers an upgrade to my Sync system, but wants $50 to do the upgrade. Pass.
I might try what the other person did and delete all entries for phones and pair it again. Unfortunately, the weather is pretty bad outside, so it might need to wait a short bit.
Has anyone else had luck re-pairing with their car and had reliable connections?
I use Ford Sync.
robbnice said:
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
Click to expand...
Click to collapse
I use Ford Sync, and everything works as expected. I am Stock and unrooted. I guess it would come down to what version of Sync. Mine is from 2012. No touch screen. I also delete all other entries on the system and start from scratch making sure that the N6 is the main device.
If I can wake up the screen on my own, outgoing calls work fine
PaisanNYC said:
I am having issues also. Just today, my phone shows I am connected to my Pioneer Navi head unit, and the Pioneer shows connected to my phone. I proceed to make a call. The audio on my radio mutes as it should, and nothing. No ringing, no busy signal nothing. so i hang up and try three more times. on that third retry, i heard the other party faintly, realizing that even though my radio muted and shows BT connected, the call went through the ear speaker on the phone. When I hung up the phone, my radio unmuted.
Last week, I was having issues where i couldnt hear any rings or busy signals. It would be silent for 20 seconds or so, then i hear the other party say "hello".
I honestly thought it was my head unit, since it is about 4 years old. But now I see others with similar issues on other brand bluetooth systems in their cars.
Click to expand...
Click to collapse
I have a Nexus 6 running Benzo ROM (5.1.1) and I have a GPS Nuvi 3580 bluetooth-enabled which I want to use to make calls while driving. I have added this device to my trusted devices so my phone unlocks as soon as it connected to it.
If my phone screen is on, then I'm able to call anyone from the bluetooth device, no issues. But as soon as my screen goes off, I can't make calls and when I switch on the screen on my own, I see a message "Process system isn't responding. Wait or close?"
Irrespective of what I select on this message, the call goes through. But it totally defeats the purpose of handsfree bluetooth mode. Is there something that is not allowing the bluetooth device to wake my phone up.
Also when I receive an incoming call, I see the notification on my GPS but I can't receive the call in one go. It takes multiple calls for it go through. I have also noticed that my bluetooth device keeps disconnecting and connecting without any change on either the phone or the GPS side.
androidfan91 said:
I have a Nexus 6 running Benzo ROM (5.1.1) and I have a GPS Nuvi 3580 bluetooth-enabled which I want to use to make calls while driving. I have added this device to my trusted devices so my phone unlocks as soon as it connected to it.
If my phone screen is on, then I'm able to call anyone from the bluetooth device, no issues. But as soon as my screen goes off, I can't make calls and when I switch on the screen on my own, I see a message "Process system isn't responding. Wait or close?"
Irrespective of what I select on this message, the call goes through. But it totally defeats the purpose of handsfree bluetooth mode. Is there something that is not allowing the bluetooth device to wake my phone up.
Also when I receive an incoming call, I see the notification on my GPS but I can't receive the call in one go. It takes multiple calls for it go through. I have also noticed that my bluetooth device keeps disconnecting and connecting without any change on either the phone or the GPS side.
Click to expand...
Click to collapse
Since I last made that post you quoted, i purchased and installed a 2015 model of the Pioneer AVIC-8100NEX. It has Android Auto, but can be used with the regular Pioneer UI also. I have had no issues anymore with this new radio. Maybe the BT protocol in the radio is newer? Im not that tech savvy to know. But the 2015 radio had no issues with BT calls anymore, on Pioneer's UI or Android Auto's UI.

Love the phone, hate the bluetooth

Anyone else haing issues here with bluetooth? I can connect to everything bluetooth, wireless speakers, car, headsets, watch etc. The only thing I can get to work reliably is the headset, everything else randomly cuts out or has issues. For example both cars have bluetooth for phone calls, one has bluetooth for media, I can get both to work for a short time but it either 1. Cuts out and reverts back to phone, freezes the system in the one car, or jumps back and forth between the 2. Similar results when connected to bluetooth speakers, can get it to work for about 10-15 minutes then nothing, phone shows it still connected and playing music but no sounds from speakers. LG G Watch R also randomly looses connection. I'm beginning to regret my switch from the S5.
Anyone having similar problems or a fix?? I really want to keep the phone but not sure I can deal with this flaw...........
I have no such issues with the bluetooth. I can tell you that I had bluetooth issues with one of my other android phones. I had to get it warranty replaced. My suggestion is that you get the phone replaced since its brand new.
Mine has been fine so far. I just wish that android was more like apple, as much as I hate to say that. Both my S6 and M7 will play phone audio fine when in a call, but to use maps I have to turn the radio to Bluetooth mode. Makes it kinda boring to ride with no radio just to get turn by turn nav.
Sent from my SM-G925V using XDA Free mobile app
I haven't had any issues with my smart watch (moto 360) but I have had some weird issues with my car's Kenwood media deck. The phone will connect to the unit, but 75% of the time no sound will come from the speakers on the first try. Sometimes just waiting about a minute does the trick, other times I turn BT off/on and it'll work fine the 2nd time. However because I haven't had any issues connecting with my watch, ear piece, or laptop I am willing to bet it's it an issue with the Kenwood and not the phone.
Thanks guys. Don't want to have to warranty swap it but looks like that's going to be my first step.

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