Note 8 Iris Scanner Problem - Samsung Galaxy Note 8 Questions and Answers

Hi, there might be some problem with my note 8.
I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.
I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).

desmondk said:
Hi, there might be some problem with my note 8.
I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.
I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).
Click to expand...
Click to collapse
Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.

onkarsingh_pardeshi said:
Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.
Click to expand...
Click to collapse
Tried factory reset it... still the same.
The iris scanner have no problem unlocking my phone, it is just that the iris camera with the two circles does not appear on the screen when iris scanner activated.

Related

why do I have to scan my finger twice to unlock?

Hello,
I bought the Moto X4 through Amazon with the Ads and latter hated seeing them so I paid for the difference to get them off. I issue is that Everytime I unlock the using the fingerprint sensor I it just takes me to my lock screen and then I have to swipe up or I have to use my fingerprint again to take to my home screen. It did the same thing while I had the Amazon Ads i always had to do it twice to unlock my device completely.
Does any body else have that issue or is there a way for it to be just on scan and take me directly to my home screen?
I'm on the Android One version on Project Fi, and that is not how mine works. While the screen is off, I press my finger on the sensor, and it bypasses the lock screen to open my phone immediately. Works the same with both fingers I have added.
The G5 Plus had a faster fingerprint sensor.
Is there any way to use my fingerprint scanner only once and directly take me to the home screen instead of the lock screen?
Mine works like that. Just touch it and unlock directly to the home screen. Idk why your didn't. Try to remove fingerprint unlock and set it again. Must work like it should.
My guess is that this is a behavior of the Amazon version that shows ads on the lock-screen, so they have to force you to take an extra step so you actually see the ads.

iris recognition LED not turning on.

Hi all,
I recently purchased a Note 8, however when I try to go set the IRIS security option I do not get a red iris recognition LED to the left of the ear piece like the little graphic on screen shows. As a result I keep getting a 'Your irises weren't recognized.' error.
Is there any way to confirm if this is a hardware defect? I have tried restarting and factory resetting my phone but no luck.
Even going to the service menu via *#0*# and running the IRIS service test will not trigger the red recognition LED.
Any thoughts?
Thanks!
cruisx said:
Hi all,
I recently purchased a Note 8, however when I try to go set the IRIS security option I do not get a red iris recognition LED to the left of the ear piece like the little graphic on screen shows. As a result I keep getting a 'Your irises weren't recognized.' error.
Is there any way to confirm if this is a hardware defect? I have tried restarting and factory resetting my phone but no luck.
Even going to the service menu via *#0*# and running the IRIS service test will not trigger the red recognition LED.
Any thoughts?
Thanks!
Click to expand...
Click to collapse
Sounds broken. Call Samsung for a warranty replacement.
Iris recognition is a joke, just forget about it and use a password. Sammy iris and fingerprint is nothing short of being easily hackable.
Sent from my SM-N950U using Tapatalk

Face recognition glitch

Originally I had set up face recognition along with fingerprint reading to unlock my S10. I've been troubleshooting my problematic FPS so I went to disable face recognition however I noticed the lock screen is still expecting it and an error pops up at the top stating "There was a problem with your face data. Register your face again."
I've double checked that face recognition is not enabled anywhere, is there something I'm missing? It seems like the phone still thinks it is enabled even though I have no registered faces anymore
Can anyone duplicate this?
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
lumiden said:
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
Click to expand...
Click to collapse
Where can that be done? I tried setting the lock screen to pattern only and deleted my face and fingerprint data.
I reregistered a face a noticed that even with the face unlock off under Lock Screen -> Screen Lock Type, the phone is still trying to use it
I think a reboot after turning everything off did the trick!

Fingerprint problem after changing screen

Hey everyone,
I just changed the screen (with the full assembly) on my P10 and I have a weird problem with the fingerprint sensor.
I can add new fingerprints just fine, and if I try to set the same finger 2 times I get a message saying I've already saved this fingerprint. But, I can't seem to unlock my screen with the scanner. The screen wakes up when I scan my finger but the phone doesn't unlock even if the option is activated in the options.
I really don't know what to do.
Same problem here, is software related problem. Try to do a factory RESET. In my p10 was solved on the pie update.

Serious practical problem lock screen

Strange thing is happening recent to me...
Namely, while using headphones while talking on the phone, the unit gets unlocked while in pocket and problems arise with spontaneous keys getting activated.
If even cannot be explicitly locked by pressing the power button.
Have not found a solution to this problem, and it's strange why the proximity sensor does not work in pocket.
Cannot remember whether this was previously, or is it since last ROM upgrade.
Anyone having same problem?
tomsag said:
Strange thing is happening recent to me...
Namely, while using headphones while talking on the phone, the unit gets unlocked while in pocket and problems arise with spontaneous keys getting activated.
If even cannot be explicitly locked by pressing the power button.
Have not found a solution to this problem, and it's strange why the proximity sensor does not work in pocket.
Cannot remember whether this was previously, or is it since last ROM upgrade.
Anyone having same problem?
Click to expand...
Click to collapse
Yep I have the same thing... Today my pocket took 9599295 pictures and movies.. also when I'm a bit sweat my pocket dial random numbers. I've noticed that when screen is touched and disnt recognize fingerprint then whole lockscreen shows up and its easy way to random open dial or camera... Its rly anoying, because I dont want to hide phone screen outside of the skin. (Its easier to break screen if I hit something with my leg.)
Dunno why it doesnt use proximity sensor to recognize that phone is in the pocket like every other brand... :/
Do you have the double tap to wake up activated?
I had this problem a while ago and it was the double tap that played all kinds of tricks calling emergency and taking pictures in my pocket! Disable double tap to wake up screen and the problem goes away.
Disable the fingerprint icon on when the screen if off.
Gokh said:
Disable the fingerprint icon on when the screen if off.
Click to expand...
Click to collapse
Tried everything but the problem is eventually still there. Actually I've found a bug, namely the display will wake up once touched several times near the center of the fingerprint reader. Try it yourself.
Not nice - cannot avoid to happen it sometimes even if all options are disabled.
tomsag said:
Tried everything but the problem is eventually still there. Actually I've found a bug, namely the display will wake up once touched several times near the center of the fingerprint reader. Try it yourself.
Not nice - cannot avoid to happen it sometimes even if all options are disabled.
Click to expand...
Click to collapse
I didn't have this problem. If I try now and touch the part with the scanner, doesn’t have to be just the centre of the scanner, rapidly around ten times the lock screen will turn on, but nothing happens when I touch the shortcuts. Perhaps they are disabled, so the only thing that happens if the scanner is touched again is that the numpad to unlock with pin appears.
This is not good as it may severely affect battery life if it happens a lot. This clearly must be a bug!
gerhard_wa said:
I didn't have this problem. If I try now and touch the part with the scanner, doesn’t have to be just the centre of the scanner, rapidly around ten times the lock screen will turn on, but nothing happens when I touch the shortcuts. Perhaps they are disabled, so the only thing that happens if the scanner is touched again is that the numpad to unlock with pin appears.
This is not good as it may severely affect battery life if it happens a lot. This clearly must be a bug!
Click to expand...
Click to collapse
Even worse, since it is happening all the time while on a call via BT and my phone is in the pocket. I am now thinking about to switch over to my old MI8...
Cannot understand why the keyboard is not disabled in the pocket. Seems so easy to do it but it's as it seems on.
tomsag said:
Even worse, since it is happening all the time while on a call via BT and my phone is in the pocket. I am now thinking about to switch over to my old MI8...
Cannot understand why the keyboard is not disabled in the pocket. Seems so easy to do it but it's as it seems on.
Click to expand...
Click to collapse
My only solution was to buy a flip case. At first, I disabled the fingerprint reader by removing all fingerprints and setting up face recognition, but this didn’t fix the problem you are talking about. I don’t really like flip cases, but the Nillkin QIN Smartcase is rather good.
So now I ‘m eagerly awaiting a fix from Xiaomi so I can strip the Mi9 again!
Gokh said:
Disable the fingerprint icon on when the screen if off.
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Click to collapse
Where can the fingerprint icon be disabled? Thank's.
j4dotcc said:
Where can the fingerprint icon be disabled? Thank's.
Click to expand...
Click to collapse
Disabling the fingerprint icon has no effect on the problem we are talking about here. The only way to make the problem go away is to remove all the stored fingerprints thus disabling the use of fingerprints all together. This will shut off the fingerprint sensor doing away with this problem in a crude way.
If you really are looking for a setting, please use the search function at the top of the settings.
gerhard_wa said:
Disabling the fingerprint icon has no effect on the problem we are talking about here. The only way to make the problem go away is to remove all the stored fingerprints thus disabling the use of fingerprints all together. This will shut off the fingerprint sensor doing away with this problem in a crude way.
If you really are looking for a setting, please use the search function at the top of the settings.
Click to expand...
Click to collapse
Thanks for the prompt reply. I don't have the problem and just wanted to know where I can disable the fingerprint icon. Thanks again.
New uppdate out that include Pocket Mode. MIUI-V10.2.27.0PFAEUXM EEA version.

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