Hi ,
I've been really enjoying all aspects of the phone apart from battery life until today.
I was in the sea taking underwater videos (having done the same all week, just below the surface not deep) on holiday and then the phone gave the 'you have left your s-pen behind message'.
Dried the phone off and tested it, the s-pen didn't work at all, no reaction on the screen at all. The problem has the following symptoms:
- If I restart the device with the S-Pen in, it then detects when it's removed. I can interact with the screen but the options such as magnifier have gone weird, i.e. they flicker on very quickly when you're closer than normal to the screen.
- I can't click the little floating circle with the pen, tapping it or pressing the button does nothing.
-returning the pen to the device does nothing, it's as if it's still removed.
Please help, I was really considering selling the device and I really don't want the hassle of having to post it off to Samsung knowing that they will likely be difficult and blame me.
I'd be grateful for any help you can give.
Thanks,
Andrew
First thing is to check the s-pen is good, if you have access to and old note or galaxy tab s3 see if the stylus works (otherwise pop into a local best buy, or any place that has working display models and test it out).
If the s-pen works then chances are the switch that tells if pen is present may be jamed/broken (maybe a little bit of sand got somewhere in there), try flush it out, I'm not sure poking around with a q tip would be advisable (your toletance of risk)
If your s-pen don't work try the working s-pen on your screen.
If neither work sounds like the EMR is malfunctioning, which requires servicing.
Edit: grammar
S-pen may still have water inside. Take the tip out and maybe blow warm air inside or shake water out or something. I had one of older pens open up and there is cavity inside, not sure if the new pen is the same, but if water got inside and it seems it did, may be more difficult to dry out. I don't think Samsung covers water damage, so I wouldn't voluntary disclose that, also I would try just to go to store and try other pen maybe all you need is new pen. If it is, it may actually be less troublesome to pick Note 7 pen on ebay or something, they are the same and many people have leftovers(including me). If I was going to do underwater photos I would probably put some tape on all openings as a precaution. I did some underwater photos with my Note 7 before, but I knew it's going back on recall so didn't care and didn't have problems, with N8 I didn't dare to do it yet. And remember it's 5ft/30 min max. and no charging until it's completely dry.
The s-pen for the note 8 is actually water resistant too (though Samsung does not quote the exact IP rating for the pen). The s-pen is a passive device and it's near impossible to kill it with water (my kids have subjected other wacom pens to various forms of water torture, once completely dry they work right as rain)
Phone is water proof, pen is waterproof and yet it doesn't work after being submerged under water. My best guess and it's only a guess, water somehow got inside and interferes with the operation. OP should first check if it's pen only or the phone. Pen itself should be easy to fix even without Samsung, broken phone will require Samsung repair or replacement, so hopefully it's pen and it isn't too difficult to check. If it's the phone, you can't even open it, so outside of making sure pen cavity is fully dry (BTW s-pen won't work if phone thinks pen is stowed inside) the only remedy is Samsung. As already stated, I used Note 7 under water multiple times and outside of some hicups which went away after the phone was fully dry, I had no issues. Come to think of it, let me repeat this : s-pen won't work if phone thinks the s-pen is still inside, could be wet switch telling phone s-pen wasn't removed yet, even it is.
Someone has to say it, so I'll bite the bullet and say it. "Here's a waterproof phone for you guys" ≠ "go dunking your phone into water"
Also you said sea? Saltwater is not good for anything.
If that option to disable spen detection when the spen is inserted is on to save battery, that's most likely what's doing it. The spen detector thing was damaged or is stuck so it's not telling your phone the spen is removed, therefore your spen digitizer is off.
unlike what some others said, this is a setting, not forced behavior. disable the setting and spen detection stays on when the spen is inserted (or the phone thinks it is)
Salt is corosive on many material. IP ratings do not take into account salt water. Also IP ratings talk about accidental submersion.
https://www.cnet.com/how-to/how-waterproof-are-the-new-iphones-heres-what-all-the-ratings-mean/
Your kinda to blame.
No phone works with SEA water.
It has salt in it and that very different from fresh water.
Its even in the manual that tells you to not put it in salt water. And if it does. To run low pressure fresh water over the phone for 10sec.
So dont sell the phone to someone else. Pay the debutable and get another phone you water damage it.
I didn't realize salt water wasn't included in the water resistance classification. I'm sure if you polled a group of people, this wouldn't exactly be common knowledge. However, it makes sense.
It is included in the fine print, for anyone that RFTM.
Follow these tips carefully to prevent damage to
the device.
• Any device which uses accessible
compartments or ports that can be
opened should have these sealed or
closed tightly to prevent liquid from
entering the system.
• Whenever the device gets wet, dry it
thoroughly with a clean, soft cloth.
• Water resistant based on IP68 rating,
which tests submersion in fresh water up
to 5 feet for up to 30 minutes. If device is
exposed to fresh water, dry it thoroughly
with a clean, soft cloth; if exposed to
liquid other than fresh water, rinse with
fresh water and dry as directed.
WARNING! Liquid other than fresh water
may enter the device faster. Failure to
rinse the device in fresh water and dry it as
instructed may cause the device to suffer
from operability or cosmetic issues.
Click to expand...
Click to collapse
Related
Has anyone tried taking a can of compressed air to the back of the Nexus One in order to try to clear dust away from the screen? I just want it off the center of the LCD screen, don't need to get it out as long as it's not that visible.
What about partially disassembling the phone (like taking out everything that doesn't require you to disconnect flex cables) and then blowing it with the air?
I managed to drop my phone a couple times and that seemed to have caused dust to get under the screen, but I don't want to take it apart completely until I've exhausted all other options. Returning it is also not an option in my geographic location.
Fancy meeting you here
How would the air get into the screen from the back? Isn't it supposed to be sealed?
I wonder if you could move the dust under the screen with static electricity. Get one of those plastic rods like they use for demonstrations in chemistry class and charge it up. Then drag it across the screen over the dust. Just be careful not to discharge the rod onto the metal body of the phone...
Even if you did attempt this...
It would probably leave an unremovable sticky film. That's one of the reasons they tell you not to use it to blow off camera sensors, lenses, and CCDs (you're supposed to use a blower bulb). The compressed air isn't just pure clean air, it's got a bunch of bull**** in it. Not to mention it could quickfreeze the OLED parts and ruin the screen permanently. I would NOT try it. In fact, if you clean the back (battery, SD, SIM area) make sure you hold a piece of CLEAN 100% cotton (best if it's from a t-shirt) over the camera sensor or it will blow off the IR filter. Hope this helps.
I have done it twice. I posted pictures up on here on a different thread the first time around, which was probably 3 months ago. Send me a pm if you want the pictures. It wasn't horrible to do, but I don't know that I'd recommend it unless you're already experienced in these type of exercises. I didn't have any adverse side affects to the screen.
Here's the before and after.. I have pictures of the dis-assembly as well.
Oh yeah, I also found that a can of compressed air wasn't strong enough. I used an actual compressor set at 60-80ish psi I think.
@enisoc lol...
The teardowns online haven't said that there was anything sealing the screen and the front cover, but the cellphone shops here that I've asked have said that they would apply a sealant if I paid them to take the phone apart for me.
It looks like I can't get to the dust with anything short of a complete teardown :-(. I took the canned air to the back of the phone and it didn't do anything, but I also didn't disassemble the battery tray (no torx screwdriver).
@dhendrix11 if you took the phone apart, why did you still have to use a compressor? Couldn't you then just take something and wipe the dust off?
hgcrpd said:
@enisoc lol...
The teardowns online haven't said that there was anything sealing the screen and the front cover, but the cellphone shops here that I've asked have said that they would apply a sealant if I paid them to take the phone apart for me.
It looks like I can't get to the dust with anything short of a complete teardown :-(. I took the canned air to the back of the phone and it didn't do anything, but I also didn't disassemble the battery tray (no torx screwdriver).
@dhendrix11 if you took the phone apart, why did you still have to use a compressor? Couldn't you then just take something and wipe the dust off?
Click to expand...
Click to collapse
I used a combination of compressed air and a microfiber cloth. I found that it was impossible to find an absolutely clean spot on the cloth, so it basically just put dust back on the phone. I mostly used the cloth to wipe off smudges when I accidentally touched the back side of the lens/touchpanel, and relied on the compressed air to remove the dust. Also, I didn't detach the lens from the phone frame, so it's hard to get into the corners (where most of the dust is) with a cloth.
The second time around I had a lot less dust and tried cleaning it without fully removing the LCD. If you take the phone apart, you'll understand why you might want to leave the LCD attached and simply lean it back from the lens. However, in the end, I didn't find that to be effective, so I took the LCD out both times. I've got a small amount of dust back in there again, but may 5-10% of what I had the first time, and I really haven't noticed it at all, even out in the bright sun, which was the environment that I typically found it most offensive.
As long as you have patience, it's certainly a do-able task. The main reason I did it myself is because it was early on before anyone was reporting confirmed success of getting HTC to fix the issue free of charge with an unlocked bootloader. I didn't want to chance getting billed for it so it was a nice little project instead. Now that many people have proven that HTC will honor hardware defects regardless of unlocked bootloader, I'd go the replacement route if there's not some other reason keeping you from it.
dhendrix11 said:
I have pictures of the dis-assembly as well.
Click to expand...
Click to collapse
Please could you post? Thanks
GyTe said:
Please could you post? Thanks
Click to expand...
Click to collapse
Disassembly 1
Disassembly 2
Full breakdown and then put back together
Hi dhendrix11 thanks for the pictures... I've saved everything on my pc.
Cheers
well, I ended up taking my phone apart too, using the iFixit guide and the Youtube video. Actually not as painful as I expected it to be, but for some reason I did not have a rubber microphone channel under the bottom mainboard, and I didn't have a screw at the top left of the top mainboard.
I also didn't take the screen out completely, just pulled it up a bit and used tweezers and a cloth to wipe everything off.
Now I have a like-new screen!
So I got my new Z3C and was thinking: what if we can make flaps and audio port more waterproof?
Doing pressure sensor test I get reading around 1000 and it's increasing by about 30-40 when I press against screen with closed flaps. But it normalizes after 1-2 seconds and goes back to initial reading meaning tiny amount of air escapes. Does it mean my phone is not totally waterproof? Don't know.
Since this phone is just fresh-water proof (meaning no using in pool or sea) and I really want to use it worry-free in all kind of water that I dare to go in myself I really want to improve waterproofness.
I'm not worried about front and back since glass should be all.kind-of-things-proof. This leaves sd card and sim card covers, audio jack, mic holes and speakers.
So what I thought of was to "grease" flaps' rubber o-rings with rubber compatible oil/grease to make better contact with phone body or use some kind of silicone spread around rubber contact area before closing flaps to have semi-permanent seal and be still able to open and scrub extra stuff off without doing much damage.
For audio jack I thought to make some kind of plug - like pressy button but with a bit bigger "head" that has soft sticky rubber underneath so when pressed in it makes a seal with the edge of audio jack or even plug that is covered with silicone all the way.
Speakers and mic holes could be protected with bits of strong adhesive tape - it's easy to get sticky stuff off the glass and it'll be possible to hear some sound even with speakers covered. Not sure about mic holes because side plastic has matte finish but some strong adhesive should still stick?
So the question - has anyone tried something remotely related? Is it thinkable? Have I missed anything important? What materials (grease, silicone) should I use?
If anyone has done something similar? Probably... But no one ever posted about it on this forum. You can use the phone in the sea and swimming pool, as long as you rinse the phone afterwards. As for modifying the phone, I wouldn't do it. It might cause you to lose your warranty.
In terms of waterproofing the phone even more, I'd look at waterproof cases made for other phones with almost similar dimensions and see if you can do something about the case instead.
Sent from my D5803
Dsteppa said:
You can use the phone in the sea and swimming pool, as long as you rinse the phone afterwards. As for modifying the phone, I wouldn't do it.
Click to expand...
Click to collapse
Plenty of stories of people going in the water, damaging their phone and fighting with sony about warranty.
It's hardly modifying, adhesive sticker on glass is easily removed and thin film of silicone should be also easily removable.
Dsteppa said:
It might cause you to lose your warranty.
Click to expand...
Click to collapse
Yeah... getting water inside causes that too.
Dsteppa said:
In terms of waterproofing the phone even more, I'd look at waterproof cases made for other phones with almost similar dimensions and see if you can do something about the case instead.
Click to expand...
Click to collapse
That's the option. But I haven't seen any slim waterproof case that could be comfortably used all the time.
Anyway, curiosity is strong and I'll most likely try different options.
PS. can someone test pressure sensor - is reading staying high when screen is pressed or it fades back to normal with all covers closed?
I've just used mine in pool all weekends since I bought it without any issue and even without afraid of doing that! The same with my wife's Z1!
And I'm contantly opening/closing its usb port due my xposed modules development (debugging purposes)! Maybe some unlucky day I will screw it... who knows!
Ofc we always need to be sure all ports are properly closed before going to have fun!
kalamees1 said:
Plenty of stories of people going in the water, damaging their phone and fighting with sony about warranty.
It's hardly modifying, adhesive sticker on glass is easily removed and thin film of silicone should be also easily removable.
PS. can someone test pressure sensor - is reading staying high when screen is pressed or it fades back to normal with all covers closed?
Click to expand...
Click to collapse
Sorry, I forgot about the pressure sensor part, it's normal that the numbers go back to normal after you lifted your finger, it works like that for everyone.
If my mind serves me right, I've seen Sony ads with the Z3C being thrown in a pool or something similar, so a pool really shouldn't be a problem. And yes of course people will have to fight for their cause at Sony, they won't just put any phone under warranty, else people would exploit that.
Dsteppa said:
Sorry, I forgot about the pressure sensor part, it's normal that the numbers go back to normal after you lifted your finger, it works like that for everyone.
Click to expand...
Click to collapse
I probably expressed myself bit vaguely. Thing is that pressure reading on my phone returns back to normal WHILE HOLDING screen under pressure. Initially pressing screen creates greater pressure inside the phone, reading rises but air escapes quite quickly (1-2seconds) and pressure reading normalises. After releasing finger screen pressure sensor shows lower readings for a second until extra air seeps inside to equalise pressure again.
Hope it's clear enough.
Also, does it mean that I got less waterproof phone that it should be?
I dunno about you but i've been using my camera in the pool for a while now and even for hours at times
Sent from my D5833 using XDA Free mobile app
I've used mine under water as well. OP if you're really worried about it you can send it off to liquipel and have them make the phone even more waterproof
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
You can go to Swappa.com and look in the boneyard to see if anyone is selling a busted s6 for parts. You can also sell your damaged phone in the boneyard.
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
TechSavvy2 said:
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Click to expand...
Click to collapse
It was in a bag with a unsealed bottle of orange juice. When the bag was picked up, the bottle of orange juice spilled and wet the phone. It wasn't fully submerged, and was in contact with the juice for 30 seconds max.
The phone was a little wet on the outside, but was still functional. I wiped it off and the phone operated with no problem.
Few hours later it started acting up. I restarted it and could never get it to boot back up, while not plugged in, since.
As a matter of fact, I didn't shut the phone down and immediately start remediation because I assumed (from watching the videos like you linked) the phone was capable of withstanding brief exposure to liquid.
beaverslayer said:
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
Click to expand...
Click to collapse
It has *some* life. If I plug the phone in to a generic USB power brick, the Samsung logo will pop up & start the AT&T music and then immediately goes into a reboot loop where it starts the process over again. If I plug it into the Samsung USB brick it came with, I was able to get it to fully boot into the operating system, but crashed the first time I tried to access my pictures in the gallery, and then allowed me to pull up the pictures after a second try.
If there is no power going to the phone (via USB or wireless charging) the phone does not respond at all.
I watched a video of a S6 Edge teardown and it's MUCH more difficult than the previous models (which had removable back panels). I think iFixit rated it a reparability score of 3 out of 10.
They had to use special equipment to lift the back glass up enough (just short of breaking it) to get a guitar looking pick underneath to remove the glue. Once the back glass is off, they had to also unglue the battery to get it out.
Not having much to loose at this point, I submerged it in 91% iso-rubbing alchohol for 3hrs and will let it set in a bag of rice for 2-3 days.
I think the damage has already been done though. Will removing corrosion after there's been a short on the circuit board do anything?
whoamanwtf said:
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
Click to expand...
Click to collapse
Yea, I did pick it. IR blaster is an important feature for me, so my options were HTC or Samsung. I've owned 2 galaxy phones & like the synergy with my Samsung TV so I went for the Galaxy....despite my concerns with the step backwards (in terms of water resistance & utility) from the S5.
I've talked to Samsung and they will not give me an option to repair. They say that the parts + labor to fix the phone exceeds the cost of a new phone.
When a phone with possible water damage is sent to Samsung for repair....do they actually open up the phone to verify it's liquid damage, or do they just look for the liquid indicator and call it liquid damage if it's red?
My regular S6 survived a massive downpour yesterday while hiking I have no idea how I got so lucky. I opened it up to check it too and everything was okay internally. I guess they weren't kidding when they said it can withstand some liquid damage so long as it isn't submerged.
From the Moderator
To all in this thread ........... Water damage, liquid damage .....etc
To answer a couple of these questions .......... If water infiltrates inside the back of the phone ...... there is a strip that will change properties that indicates water got in the phone. Newer devices (not just phones, cameras lenses...etc) uses more exotic materials that you cannot easily detect ..... they will show up under UV .......... so to answer that Yes the manufacturer usually can tell..... if it is not obvious, often they do not check ......
To all the Physics ..... comments .......... Water infiltrates based on the seal of the back or the front depending on how the phone is constructed air resistance within the device if sealed ...we could assume it is 14.7 psi or Sea level average atmospheric pressure. As soon as you drop something into say a pool, if it were to sink to 5-feet under the psi would increase to about 17 psi outside force pushing against the interior 14.7 psi....... Without getting into partial pressure laws and more math and physics.........
Greater Out side force is exerting against a lesser force inside the phone........ this precipitates faster infiltration ......... All aforesaid is great academics ......... The Bottom line is this
If you drop your phone into water or any water based fluid then...... Remove as quickly as possible, remove the power source (this is why I prefer a removable battery) the power source is the thing that Really speeds up the water damage.
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up ..........
In South Africa we get ADH (accident and damage handling) on Samsung flagships, but they have been tightening the strings since the S5.
ADH covers screen / body damage with a free repair as part of the warranty.
Water damage on the S6 AFAIK isn't covered anymore like it was on previous Galaxy devices.
Sent from my SM-G920F using Tapatalk
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
Purchase an s6 active
Sent from my SAMSUNG-SM-G890A using Tapatalk
Beyond Economic repair means the cost of fixing it is more than the phones cost.
Yes, the phone that just released in the US last Friday, on AT&T only.
Had I known what I know now about the S6 Edge's ability to stand up to liquid exposure & the cost to repair liquid damaged phones, I would have foregone the Edge pre-order and waited the 2 months for Samsung to offer a waterproof version of the phone. Also, prior Active models had lesser hardware profiles and wouldn't have seemed like a good alternative for me when I was in the market for a new phone.
I really wish more manufactures built their phone with IR ports....then I wouldn't be beholden to Samsung's BS.
oka1 said:
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up .........
Click to expand...
Click to collapse
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
RajCaj said:
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
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Cannot put in Alcohol if the battery is connected ....... Battery and any fluid = not good .... The other items really will not do anything ........ either way Go to Pandawill.com, Aliexpress.com, Dynamism.com or Chinawholesale.com one of those websites sells motherboards and other cell phone parts I think I saw them for like 80 bucks ......... worth looking into ..... Sorry the phone died...... good luck
You can buy it from aliexpress,amazon or HCQS
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
zipper3 said:
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
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If your phone is still acting like that or even died, you can open it up ( check youtube vids for dissasembly )
Take any clean alcohol..95%+ and ESD brush ( or toothbrush if you dont have any ) Take off any modules from your motherboard like microphones, cameras, usb board etc. Then gently clean everything with brush and alkohol. When you're finished - put it in electric oven if u have any for 1-2 hours in max 90 degrees temp. If not - use a hairdryer. Do same thing with usb board. Then put it back togheter and try.
I saw many video on youtube where peoples put the 3T into the water and it survives. So is the phone secretly splash or waterproof or something like that?
https://oneplus.net/se/support/answer/is-the-oneplus-phone-water-resistant-or-waterproof
It's a thing that the manufacturer says (see Sony water resistance is not working) I mean like in real not at paper form.
I wouldn't bet on it being waterproof to the extent of phones that are advertised as such (iPhone, Samsung S7, S8 with their IP67, 68 ratings). Making the phone waterproof costs money, and it's a big marketing point. So it doesn't make any sense for OnePlus to have made it waterproof, and keeping it "secret".
Any modern phone is water resistant to some degree. Mostly, I expect phones to be able to survive some minor water on the outside, as you never know when you will be stuck outside in a sudden downpour. Or stray splash from a sink, etc.
Whether a phone survives being submerged depends on how much water gets into seams and ports (and speaker openings, etc.), and then once inside whether it gets to a spot that causes a short circuit or corrosion. On those points, just because the phone works right away after being submerged (such as in the videos - I just watched a couple) does NOT mean the phone will be free of the effects of water damage days/weeks later.
Therefore, I would not count on this phone being able to survive submersion. Treat it as you would any electronic, that is not waterproof. Minimize exposure to moisture, wipe it off and dry it immediately if it is exposed, etc.
I got my 3t spilled with water couple of times. The 3rd time the fingerprint scanner and the left capacitive button didn't work at all. So i just left it on a bowl of rice for couple of days and it works fine now. In conclusion, this phone is not water resistant.
Ah okay thanks the answers.
fnudaniel83 said:
I got my 3t spilled with water couple of times. The 3rd time the fingerprint scanner and the left capacitive button didn't work at all. So i just left it on a bowl of rice for couple of days and it works fine now. In conclusion, this phone is not water resistant.
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It is more likely the phone sitting for a few days with or without rice is what dried it out and has it working fine now. Just to clarify for others on this, it's a myth and has been proven by science many times that a bowl of rice does not actually do anything to dry out your phone's internals. Simply having your phone air out for a few days has been more effective than almost every other method found on the internet.
CJ-Wylde said:
Just to clarify for others on this, it's a myth and has been proven by science many times that a bowl of rice does not actually do anything to dry out your phone's internals.
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Do you have a decent link? I was curious, and searched. All I could find reference the same 2 "studies". One is posted on gazelle.com, and doesn't see much about the methodology or specific results, other than that rice is the worst of the substances they tested, in drying a sponge. No mention of the environment or other controls, sample size, etc.
The other often quoted study by TekDry appears to only have one data point for each condition (rice versus just drying in open air) which is definitely not science.
so i just got my xperia 1ii today, i was wiping the screen with a bit of wet cloth before sticking on the screen protector, then i saw mist on the front facing camera, next thing i know it screen starts to flicker and turn green, then it died, it was a sad day for me, is it possible for water to get in an ip68 phone when brand new?
it was also kinda my fault for using wet cloth, but like all my other ip68 phones this never happened to me T _ T
WYSIWYG... yes it's possible.
Never assume the seals are intact. Protect from water exposure at all times is what I do.
Will Sony warranty cover it???
I am not sure about Sony's warranty on user error.
There is nothing in the box stating anything about warranty. I bought it online but there is a physical shop that I collected the phone from.
I left it in a bag of rice for 10 hours but the screen still turn up black screen with some odd lines and shut itself down, I feel so dumb for causing this, I usually do the same way of installing screen protectors for my Z3+,Z5 and XZ and water never got in, I feel so embarrassed and unlucky T_ T
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
blackhawk said:
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
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Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
SinclairLen said:
Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
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I know Sony well, as I have torn into them multiple occasions. They are rotten to the core.
That however doesn't mean that a loose chainsaw can't find an artery
I'm one of the few customers who's gotten a refund check and spoke with a VP in Teterboro NJ. They are slime... the VP's are the worst; a midlevel manager is more likely to help you if you slip through one of the cracks in customer support.
If they take back without trouble, fine.
Otherwise better buckle up Dorothy, it's going be a rough ride.
Did you use a MC or Visa to make the purchase? If so you got leverage...
Send unit back for refund of replacement and do a charge back through the bank.
Do you want another? If not be clear you want a full refund.
Here's the thing I live in Malaysia, I bought it online, and these guys are a small retail start-ups.
They Imported the device from Hong Kong cause we are kinda short on phones that are price above $600. Malaysians don't really spend much on buying new phones hence the difficulty to find high end phones locally, especially Sony, not a popular pick in recent times.
Visa here doesn't even provide any leverage hahaha.
would try to send it back to their local store tomorrow.
I would actually like to get replace to be honest, but some how I have doubts in my mind saying that its gonna be super thought ride.
Have the rear cover removed, disconnect the battery*. Is there visible water in it?
Get out as much as possible.
You need a warm, dry room. Lay on side with a high volume fan on it. Let sit for a couple days.
If you can get anhydrous isopropyl alcohol** carefully flush with that to remove the water. Use care as if it gets between the glass and display it will leave a water mark. Then dry as above.
All connectors, everything must be 100% dry before you reconnect the battery. The room must be dry, heat drives out moisture; use a hot box if you must. Keep temperature under 110F. This may save it...
*the sooner the better.
** never use methanol or isopropyl that isn't at least 96% alcohol. Never use any solvent including isopropyl alcohol with LCD display, it will poison it!
I don't dare to remove the back cover, wont that void the warranty?
I think water got in the LCD connectors, cause last time I turn it on I has weird flickering and turns green with vertical lines.
SinclairLen said:
I don't dare to remove the back cover, wont that void the warranty?
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Yes it might.
That's a AMOLED display not a LCD...
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
SinclairLen said:
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
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That will do nothing. Do Not power it up.
[UPDATE]
So I brought it to the store, there was a bit of resistance there, but in the end they allow me to bring it back in for a check.
They say hopefully there is no red on the water damage sticker, cause if there is, they cant help, but if its just faulty they can replace the phone.
blackhawk said:
Yes it might.
That's a AMOLED display not a LCD...
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Sony use since xperia 1 an Oled display and not Amoled.
blackhawk said:
That will do nothing. Do Not power it up.
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You'd be surprised at what silica dessicant beads can do.
V0latyle said:
You'd be surprised at what silica dessicant beads can do.
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Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
blackhawk said:
Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
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Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
V0latyle said:
Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
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I've cleaned thousands of circuit boards over to remove the flux. Sticking them in a sealed container with dry air is one thing I never did to dry them. Anhydrous sopropyl alcohol is an excellent cleaning/drying agent for most electronics, but needs a dry room to avoid condensation as it evaporates. Dry warm/hot air with high air flow is best for both isopropyl and water. Most times I also used compressed air to knock off the solvent/water beads then dry the pcbs. A high air flow blower of a large shop vac was another favorite for drying them.
Heat drives out moisture ie hot box. Hot boxes have been used for over a century especially in humid climates to preserve surgical instruments, camera equipment and electronics. Works regardless of the outside humidity. The box or cabinet is sealed but not completely air tight.
The surgery room at Pennhurst actually had it's surgery instrument cabinets lined in the back with steam heated radiators, circa about 1900.
They had large glass doors.
You could vacuum dry it though as this be very effective but again the cover should to be removed at the minimum. It's easy to make a small vacuum chamber, the vacuum pump doesn't need to pull a high vacuum to work well at a warm temperature.
Desiccant bags are best used to keep sealed items dry rather than to remove water per se.
I use them to protect lens.
As for the conductivity of the water it's a crap shoot. It could be mixed with sweat, be acidic, or otherwise contaminated.
I used RO water to flush my Buds case when it fell into a full cup of coffee, cream and sugar. The RO water to chase the sugar, then anhydrous isopropyl alcohol to chase the cream and water. Allowed it to dry in the sun and in a room for a day with the spot welded battery in it. I had the case torn apart and flushed within 5 minutes. 2 years later it still works normally. I drank the coffee after I cleaned the case, perfect day
Silica gel works to a degree on my phone, the screen was able to turn on with the start-up logo but as soon it turns on it restarts itself.
I guess two day wasn't enough, especially on phones that are partially sealed, but I guess its true, not all phones are made equal when it comes to waterproof, I remember my XZ was completely waterproof, the swimming pool kind of waterproof.
Its like buying a lottery when you get a phone that fails its waterproof.
still waiting for update from the seller hahaha.