Note issues or sprint issues? - Sprint Samsung Galaxy Note 8 Questions & Answers

My fiance and I are both having problems with our text messages sending twice, terrible call quality, and a delay when receiving a text message.
We have tested this in the same room, and sometimes it can take 5 minutes to receive a text message. (I know it doesn't literally travel across the room).
Everyone I talk to on the phone complains about call quality and that they can never hear me. My microphone is clean and I don't have anything obstructing me otherwise.
Just looking for simaler experiences. And if anyone has done anything to fix this. Thanks!

do you have a AIR-RAVE at home?

I found that wifi-calling is crystal clear and text are much faster with it on. I have very poor coverage. I have the sprint magic box but it doesn't get enough signal to work.

my wife has been having issues with her S8 and i sometimes get dup texts or even missed texts. I have had sprint for over a decade but both got new phones last month and the quality hasnt been that great, i have a unlocked Note 8 and have activated the HD voice via shortcut master but the calls even to my wife def arent the best quality. not very happy

Related

drop calls not getting calls

ok i have a slueth rom http://forum.xda-developers.com/showthread.php?t=366284&highlight=slueth and have been running it since 6/08 and had no major problems. so in the last few days when i have tried to make a call it will just act like it is going to call and then it will say "call ending". when i reset the phone(shut off) it will make a call but after that it stops making calls, it will try to call and it seems like it is looking for service. it can have full signal and still nothing, i can't receive calls either.
oh wow this is exactly what has been happening to me! What service/region are you?
Does it happen with texts as well?
yes it does i dont get text, im from fl i just drove up to boston mass on sunday. i have att wireless.
I am from northern VA and here is my problem more in depth, hopefully we are having somethign similar so this thread can serve a purpose to us both:
Note: this started when I first flashed Hyperdragon3 (with m2d) and persisted with L26 Kaisertouch (flashed because I thought it was a problem with ROM compatibility.
From time to time, the tilt decides to, from what I've acquired, not make a proper connection to the network. Although it displays 2 bars or 4 bars whatever, it is unable to make calls, receive texts, or connect to 3g/edge. The calls turn out like so, I call, the phone says "dialing" for about 6-7 seconds and then makes the ubiquitous sound of a call ending the beeping noises.
Regarding texts, when this problem surfaces I can't send any texts "Your message cannot be sent" and cannot receive any either (usually receive them all at once a little later).
Soft-resets used to fix this problem but they don't anymore.
So far I have restored my tilt to factory rom/spl/radio and still the exact same problem is there...
This leads me to believe that it may be a hardware problem?
Any suggestions?
yeah it sounds like the same problem, i did try something that worked for the rest of the day. i took the battery out for about 20min and put it back in and it seem to have done the job. ill try tomorrow and see if it stays working. im quite sre this might not be the real answer but for now its a band-aid.
that doesn't seem to work consistently for me.
This is really bothering me, I don't know what to do.
any help?
I live in Fresno, CA and all the suuden my 1 year old tilt stopped working consistently and went from 3G to EDGE to nothing and I could not make or recieve calls etc and my batterys drained quickly. I doenloaded a 3G toggle to turn off 3G and just use EDGE (auto to GPRS). This worked but who wants to work on EDGE. Funny thing is that 3G worked in Sanger which is 15 MIles east of Fresno. SAnger just recently got upgraded to 3G.....
Long story short, I took my phone in and they exchanged it since I had 3 days left on my warranty. The new Tilt with Windows 6.1 is sweet with some new bells and whistles.

Text Msg issue

Do you guys have issues with sometimes not receiving a text?
I have an HD7 with Tmobile USA
and I've had ppl saying they text
me yet they never did
At first i thought it was just lies that
guys tell but i've gotten the same
story for certain friends.
Just wanted to know if it is isolated
or if someone else was having the
trouble i am
Check the number in messaging settings and make sure you haven't changed it, otherwise I can't think of any other reason, assuming you have not added message blocking or some other feature that limits usage
maybe a network issue in your area. I would talk to t-mobile about it and they can check it out.
I haven't had any problems with texts.
The odd thing is that I have had a vibrant, g2, and mytouch 4g with Tmobile in th same area and those never had an issue
tj
It seems like it only happens like 20% of the time but i feel bad for fussing at ppl for not texting back when it is my phone
and i've noticed this is on both HD7
But it is not a MAJOR problem...just a minor annoyance
lol and i refuse to call tmobile's customer service until next month. I finally can transfer to postpaid instead of being on flexpay aka hell. Trying to explain a problem to them is murder. The language barrier alone will make this whole situation worse...
Another issue that pops up
I decided to use the feature of sms confirmation to let me know when it is sent to the users i send the text or pic mail to(which is annoying) because if i send my usual 1,000-2000 msg daily i will get the same amount of texts from my phone telling me that it has sent the text to the recipient.
Anyway, a new issue pops up that when i send a text, it will say it can't be sent and it will resend later. Even if i have full service, it sends me the message and i literally can't text anyone
then after about 10-15 minutes, it will send it automatically with no issues then sporadically pop back up.
This is shocking because i really have had no issues with WP7 or my hd7 aside from this and now randomly that pink hue on the camera started appearing
the pink on camera seems to be fixed with the ..10u.. rom for a lot of people
i can't say anything on the sms delivery reports, but i know tmo on the east should have way better reception than west
missing texts
I have T-mobile as well. My HD2 would drop most inbound texts. I had to do a hard reset to get it to start working reliably again.
Haven't had the issue since I switched to the HD7.
It is working great now. Idk what was going on with my phone.

[Q] Can Anyone Reliably Make and Receive Calls?

I recently switched from an iPhone 5 to the One Dev Edition. After having some signal issues, I went to AT&T, got a microSIM, they switched me an Android data plan, etc. But I'm still having an issue where I can't reliably send and receive calls, especially from my desk at work. I can dial the number and hit Call but that's it. No ringing, nothing. Just dead air, then the "call" ends. If the call does go through, I can hear the other person but they can't hear me. Same thing when receiving a call. I'll hear them but they can't hear me. Sometimes my phone won't ring and it just rolls to voice mail. I can see the signal switching from LTE to H, etc, and I have practically full bar strength. I just don't understand why the calls aren't going through.
Is this an issue with the phone itself? Something with AT&T? Is there a newer radio firmware I can try flashing? I didn't have any issues with the iPhone 5, and I even had my coworker put his iPhone into field test mode so we could compare the numeric signal and they're about even, though the iPhone usually does have a slightly better db signal. I really like the One but not being able to send or receive calls while at my desk is a deal breaker.
Thanks!
From the sounds of it, you are running the stock firmware still? Any root or other possible modifications? If you answered Yes then no to those questions, I would head back to the AT&T store and have them try it out, if anything they should be able to take your SIM card and put it into another Android device and see what happens.
What about text/data, do those work?
You said mainly at your desk you notice this issue, so does that mean it happens at other places as well, same symptoms (full bars, allows to send call then nothing?) You may just be the lucky contestant with a defunct unit, HTC should be able to help you out.
I would suggest first going to AT&T store, try out their suggestions, then if anything give HTC a call/email to see if they can be of any help. At this point I would stay away from flashing custom radios as they may void your warranty then you will really be up $hit creek.
Sounds like att.
I had this problem with tmobile once. The signal wasn't strong enough and it wouldn't call.
Some please are spotty.
Something is wrong with your phone. That should be obvious. Of course the vast majority of people who got this phone can reliably make and receive calls or it would be the biggest mobile phone bust in history.
Sorry to be blunt but you already know it's not the signal so it has to be a defect in the phone.
Thanks for the suggestions. This is the stock Dev Edition ROM. I haven't made any changes other other than just installing apps.
I haven't made a lot of calls but I don't seem to have an issue any where else.
No issues with LTE. Data has been fine.
I wasn't sure if AT&T would assist since this is the Dev Edition but that's worth a shot to have them run some tests on it. Otherwise I'll try to get a replacement (or refund) from HTC.
Thanks!
Sent from my HTC One using xda premium

Major problems with voice calls.

I've had an issue twice now where I can't make or answer voice calls. When I answer I get nothing but silence, and the other person says it keeps ringing, and when I call I get nothing but silence (no ring or anything on my end, but it does ring for the person I'm calling.). I updated to the OTA after getting it yesterday, and things seemed to be fixed, but today it is doing it again. I have great signal (both LTE and the older network), IMS registered, and not roaming. Has anyone else had this problem? It is extremely frustrating.
Edit: Texts work, mobile data works, everything except calls.
I've noticed the call quality on 1X has been pretty poor. Also, I've had call roaming pop up a couple of times where I've never had any problems in the past. I haven't experienced exactly what you describe tough. We need VoLTE, and we need it quick.
It's still going today. I'm going to take the phone back to Verizon. Completely unacceptable.
Update: Verizon swapped out two SIMs and still couldn't figure it out. Sending me a brand new one.
Sent from my XT1254

[Q] Dropped Calls

In the last few days I've had at least one dropped call per day on my S6. It doesn't make any difference if my recipient is on a cellphone or landline nor does it matter if I'm in the car on bluetooth or using the handset elsewhere. I did some searches and found others having the same problem, not so much with AT&T (mine) as opposed to Verizon and T-Mobile. Some say a factory reset cured the problem, but I hate to do it unless I have to. Just curious how others on AT&T are faring. My previous S4 never dropped any calls nor did my HTC M7 so I'm thinking it's not a network issue, but something in the phone itself.
I've never had a dropped call in the month I've had the device. I had my chubby cheek hang up on my mom once last week, but that's as close as it gets. My area gets pretty good coverage for att and tmobile though. I've yet to drop a call since joining at&t
My Black Galaxy S6 Edge 64gb module was dropping calls like crazy, and was still within my exchange period so I switched it out. Haven't had any dropped calls since.
Call and connection quality have been stellar for me. Only dropped calls I've had are when going through known dead spots.
Looks like the factory reset fixed it for me so all is good now.
rmc69 said:
Looks like the factory reset fixed it for me so all is good now.
Click to expand...
Click to collapse
Have you had any dropped calls since your last post here? I'm having dropped calls often. I don't think a factory reset will help me because I wiped all data before flashing the rom I'm running. I may try a factory reset from within the settings menu if you haven't had any dropped calls since the 15th.
I've only had a couple dropped calls since then, but my problem now is that sometimes the other caller can't hear me, specially when I'm driving and on bluetooth through the car audio. It can't be the other caller because they were on a stationary, land-line phone. I checked out my mic by making a voice recording so the mic is fine. I just tried unchecking "Enable HD LTE Services" and I'll see what that does and report back. If it were not for the very nice camera, the annoyance of the dropped and muted calls plus the bad battery life would be enough to make me switch this phone. It's got to be a device-specific bug. My HTC M9 is running Android 5.0.2 and is rock solid and never dropped a call. Same with my LG G3. I would send in my S6 for repair, but I'm not sure what they would do. Not only would I get a refurb back, but it might do the same thing. If you've been following the threads, you might have seen that Sprint had to push a special update for it's S6 customers to fix dropped calls. Verizon customers are also having it bad (I'm on AT&T). It can't be all network issues though as like I said, my other devices including an LG G3 have never dropped a call.
Thanks for the response rmc69. I did uncheck the HD lte and it did not help me at all. Let me know if you have a different result. Thank you
The Sprint S6 and S6 Edge have the same problem. I have to turn off the LTE radio all together to have a usable phone. I couldn't send/receive text, I had dropped calls and a very poor signal. Once I turned the LTE radio off, all those problems went away. I realize this is not a fix but it's a workable bandaid for those that are having problems. Good luck to you guys.
Turning off lte did not work for me.
Robert, how did you turn off LTE? By going into the testing mode and changing it from there? Or were you simply referring to unchecking Enhanced LTE Services?
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/samsung-galaxy-s6/518691-any-way-turn-off-lte-data-galaxy-s6-t-version.html
rmc69 said:
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/sa...ay-turn-off-lte-data-galaxy-s6-t-version.html
Click to expand...
Click to collapse
I tried that, it did not work for me.
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
rmc69 said:
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
Yeah that is what I'm afraid of. Every time I go to the at&t store it's a big hassle. Hopefully an update will fix our problems.
@rmc69, is your phone rooted and running a custom rom?
No; pure stock. It's also a 64 GB model. I'm wondering if there is a difference that could affect reception, i.e., is the antenna placement exactly the same. I changed my band to GSM Auto last night removing LTE and so far, I haven't had any dropped calls, but it's too early to tell. The biggest problem I'm having is that sometimes callers cannot hear me, especially in the car using bluetooth.
I am rooted running DennisRom. Yesterday I did a factory reset via the stock recovery and made 4 calls and did not have 1 drop. I'll see how it goes for a few days and report back.
Great! That's encouraging.
Bad news, I just called my wife and the call dropped before she could answer her phone. I think I may give up and get a different phone. I'm loosing hope.

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