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Hello,
Recently, whenever I plug my HTC Fuse into my laptop, the "Video Out" selection screen will appear on the phone and the display will turn into landscape. Opening/closing the keyboard with or without the USB cable removed will not change it back to portrait .. the only way is to go into settings and change it back, or soft reset the phone.
I also rebooted the PC , and the phone .. the problem still occurs. Any idea why my USB cable is being confused as a TV OUT? It didnt happen all the time with this cable, it is a new problem. It is really frustrating to have teo switch back to portriat after plugging my phone in , every time.
I will try another cable on Monday, I have to fetch my other one from work. Maybe the pins are somehow crossed? It does sync and charge perfectly fine. Also, I am using an older Energy ROM, and I will upgrade soon but dont have the time right now. I am hoping this is just a software issue and not hardware.
Any insight would be greatly appreciated. (I wasn't able to find any threads that discuss this problem in my searching.)
welll ...thanks for all your help guys
Anyway I was able to determine it was just the cable, as another cable worked fine. Did some research which indicates you have to remove a pin from a USB cable in order for the phone to recongize it as a TV out .. so I cleaned all the pins in the USB cable I have, very carefully .. and now it is no longer prompting as a video cable.
Now I am upgrading my rom
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Have you played with your USB settings; debugging, mounting SD card etc?
dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Click to expand...
Click to collapse
I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Is the water sensitive patch under the battery still white?
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.
If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
Click to expand...
Click to collapse
well I cleaned the phone and still is not working, this is a hardware issue definitely
dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
Click to expand...
Click to collapse
I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.
I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.
I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.
I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.
My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.
mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
Click to expand...
Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port
I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.
I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)
It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.
I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Sorry to open a new thread as i already did a very useless deep search.
Below is the Problem:
1- Phone didn't fail down (ground or water).
2- phone functionality was excellent including charging, Kies and everything.
Now:
1- phone is not able to charge while on.
2- Going to dwonload mode is OK but ODIN can't detect it.
3- Kies can't detect it.
4- Power off the phone and try to charge is useless (Never charge).
I perform the exact following scenario:
1- Power off the phone.
2- Take off battery.
3- connect the power cable and nothing happened (This is Normal).
4- PUT BATTERY BACK
5- The phone Start charging (This is very strange !!!!!!!).
6- Pressing power while charging in off-line mode cause the phone correctly load the ROM and charging is ok.
The problem is:
1- Powring off the phone and then on again, can't charge (Previous scenario is the only way to charge).
2- Till now, can't connect to ODIN or any connection of any type.
Can Someone help?:crying:
whats your rom??
alireza17mah said:
whats your rom??
Click to expand...
Click to collapse
It is the Stock ROM
robekia1 said:
The problem is:
1- Powring off the phone and then on again, can't charge (Previous scenario is the only way to charge).
2- Till now, can't connect to ODIN or any connection of any type.
Can Someone help?:crying:
Click to expand...
Click to collapse
Check your Battery contacts, clean if oxidized and contacts are firm, not loose, some use paper or tape to keep them in place . Similarly USB ports should also be clean.
visit My Android Solutions to reasolve USB connection problems
Still looking
xsenman said:
Check your Battery contacts, clean if oxidized and contacts are firm, not loose, some use paper or tape to keep them in place . Similarly USB ports should also be clean.
visit My Android Solutions to reasolve USB connection problems
Click to expand...
Click to collapse
Thank you for sharing with me this Idea, I did with no luck also.
I tried to clean it but it is really clean as i bought the phone few months ago and always keeping it clean.
I believe this is not the reason because the battery must not be able to operate the device in this case.
Yesterday, i tried many other ROMs with the same results.
When i thought about this problem from both sides (Hardware and Software), i found both are logic:
1- (Hardware Problem) because many ROMs with the same result.
2- (Software Problem) because it can charge under specific scenario..
I already visit your thread which is a great one and helped me already for many problems with another Phones.. (Thanks).
Hi, about ODIN and KIES problems, maybe you're not able to connect to the phone because of some drivers failure o conflicts...
could you try to use another PC (maybe you have already done that...)
hiej said:
Hi, about ODIN and KIES problems, maybe you're not able to connect to the phone because of some drivers failure o conflicts...
could you try to use another PC (maybe you have already done that...)
Click to expand...
Click to collapse
I thought about the same before and tried from another 3 laptops with the same result.
BTW,
- I did NO change to the software in my laptop since last ODIN and KIES access.
- I did try disabling the Anti virus.
- I did try changing the Cables (i have many many).
- I did try using the same cable with the same laptop for another device and that device is OK.
- I did try with many other laptops with different cables for another device and all are OK.
- I did try with many power adapters with the same voltage and different power supply voltage (110 and 220).
in all cases, the mobile charges only under the mentioned specific scenario (Turn off, pull battery, connect charger then insert battery) but never do a PC communication under any case.
As i told you (VERY STRANGE WAY:angel
Currently, I'm thinking about any Tech. Soft. configuration that allow/prevent the device from being charge while the phone is ON.
We will need the experts input if such a config is currently present in any Cooked ROM, if yes it will help..
robekia1 said:
- I did try changing the Cables (i have many many).
Click to expand...
Click to collapse
you need to use only the original samsung USB cable or someone mentioned that Huawei also worked, other than that most cables will not have data connection only charging
I used the original cable included in the box with the same result.
Also the original charger
No charge/No Communication !!!
As i reported early, Every thing was working with the same equipment under the same environment.
robekia1 said:
As i reported early, Every thing was working with the same equipment under the same environment.
Click to expand...
Click to collapse
Have you throughly examined your Micro USB Slot, did come a cross another XD, who had one misaligned pin , that caused him headaches like yours, which he eventually managed to straighten with a needle ..this would give you some insight or even this attachment and the one below
It seems this is my only way to solve the problem..
Thanks.........
Hello!
I met a guy who was willing to sell his M7 for 100€. He doesn't look like someone who is into technology so I believe the problems he said the phone had were due to software issues but I don't want to risk buying it and discovering that the problems are really from the hardware.
I'm not really informed about the phone and it's common problems so I'm counting on you (pls pls) to help me point the problem and help me make myself sure that I'm not going to dive in a bad deal.
The guy couldn't give me detailed info about the status of the phone, the told me "I don't know, sometimes it works, sometimes it does not, I can't check what's wrong". So I asked him if all the ports (usb and jack) were working well, if the speakers were fine, if the camera was taking photos... But I want to be able to ask more specific questions. What should I check before buying?
Also... if it is from software, am I always able to install a recovery and flash a custom rom or flash stock again to fix that?
I'm coming from a Nexus device so I don't really know the hurdles of this one (Nexus has none), I had for some time an LG G2 and it was a pain in the *** to bypass the bootloader lock and a sure risk of bricking the device... How are things with dear M7?
I bricked my phone 5 times, and restore the the ROM using RUU.
If its soft-bricked, you can un-bricked it easily if its M7
What you need to check is hardware, make sure everything is working using soft code *#*#3424#*#*
& check if it have heating issue ? which mostly cause the problems.
Well, I know it has a problem with the camera (pink photos) and something that doesn't let the phone charge when it is on. It detects a cable when there's no cable and shows "unsuported charge" message in the notifications. It charges when the phone is off and usb is detected in a PC without a problem.
I believe a factory reset works for the usb thing but the camera one I believe it's faulty and needs repair. Am I wrong?
diogofd8 said:
Well, I know it has a problem with the camera (pink photos) and something that doesn't let the phone charge when it is on. It detects a cable when there's no cable and shows "unsuported charge" message in the notifications. It charges when the phone is off and usb is detected in a PC without a problem.
I believe a factory reset works for the usb thing but the camera one I believe it's faulty and needs repair. Am I wrong?
Click to expand...
Click to collapse
The Pink/Purple Camera issue is also software problem. I think, if you use other Camera Application, you won't notice any Pink/Purple issue. but Make sure by testing yourself
Its a bit of a rip off I Brought my Faulty HTC One M7 For 53.00 AUD And can repair it for 50 AUD Aswell, Which i have started
Model Name: ROG 3 trncent edition( ZS661KS)
Firmware Version:WW-17.0823.2012.131
Rooted or not: yes ( was trying to root)
Frequency of Occurrence: Got<HARDBRICKED>
APP Name & APP Version (If your issue relates to the app): no app used.(magisk or anything else)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My rog phone 3 (tencent), which i brought about 6 months ago. I never had any issues like this.
The other day i opened my camera and suddenly the front camera was not working. I restarted the phone, did factory reset, cleared camera data, but nothing solved the issue. I thought i have to upgrade the firmware. So i downloaded the new firmware (2012.143) and connected the usb c cable with my laptop ( lenovo ideapad 320) , but it did not recognize. i tried both ports. I never had this problem before. I unlocked the bootloader, i thought it might help. I also turned on the developer option and selected FTP protocol and USB debugging. But it still didn't connect. while i was trying to enter bootloader recovery mode I accidently put the phone on EDL mode and now its bricked . The indicator light is flashing when i connect to the pc but the PC isn't recognizing the port ( i downloaded the qualcomm EDL driver on my laptop also, but the port option is not showing at all). Is it hardware problem, But the phone was charging just fine.
please suggest some help
Sounds like a hardware malfunction or damage to something on the board (burnt out microchip or resistor something along those lines) something a cell phone or repair shop could have fixed but.. it sounds like you bricked it in combination with the other issue which your best bet now is a new rog phone and sell your current one for parts or repair.. just because the cost to repair it would probably be more than what it is worth as it would require professional repair.
darkensx said:
Sounds like a hardware malfunction or damage to something on the board (burnt out microchip or resistor something along those lines) something a cell phone or repair shop could have fixed but.. it sounds like you bricked it in combination with the other issue which your best bet now is a new rog phone and sell your current one for parts or repair.. just because the cost to repair it would probably be more than what it is worth as it would require professional repair.
Click to expand...
Click to collapse
Bro my phone turned on, and it functioned normally, i didn't brick it, it was probably battery dead, i charged it for hours and it turned on.. But how do you fix a power IC that supply power from the battery . Is it the one in the (picture) , Because sometimes when it charge it gives only the green light and black screen.
Iam having an issue on debug. My bottom side is ok on getting debugged.. but my side port tends only to go in charging state.. mine not rooted or anything. Im just trying to downgrade firmware. any advise?
Firdhaus81 said:
Iam having an issue on debug. My bottom side is ok on getting debugged.. but my side port tends only to go in charging state.. mine not rooted or anything. Im just trying to downgrade firmware. any advise?
Click to expand...
Click to collapse
Try different cable. Been there seen it before