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So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
Click to expand...
Click to collapse
As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
Click to expand...
Click to collapse
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Click to expand...
Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Click to expand...
Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.
you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...
Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant
Will the moto skip work with the Nexus 6 like it does for the moto x? Are there any other alternatives that also give you a secure unlock and are easy to carry (i.e. not a smart watch because I've had a few and I don't like them)
It supports both BT trusted device & NFC Unlock, but am not sure it'll work with the Skip as it is a read-only tag.
johnny grep said:
It supports both BT trusted device & NFC Unlock, but am not sure it'll work with the Skip as it is a read-only tag.
Click to expand...
Click to collapse
I'm used to the knock code on my G3 but I would prefer something easier than a pin or face unlock for the N6 because let's face it no one wants to unlock their phone if it's a hassle to do all day.
Get a Power Pack Micro or a Keylink (once Ma M releases it). Should fit the bill.
Motorola has a keychain that has 1 year battery life. Just release it. Here
Never lose your phone or keys again
Compatible
Motorola Keylink pairs with any Android or iOS smartphone using the Motorola Connect app.*
Key/phone finder
Make your phone ring anywhere up to 100 feet away.* Or use the app to see where your keys are on a map.
Skip your password
Keeps your Motorola or Droid smartphone unlocked when your keys are nearby—no need to enter a password.**
Splash-proof
Keylink can get a little wet
Battery that lasts
Full year of battery life using a replaceable standard coin cell battery***
I had to pick one up for my wife. she is always asking me were her phone is at.... and i figured i might as well get one for myself mainly for the Skip your password part.
Castanoff said:
Motorola has a keychain that has 1 year battery life. Just release it. Here
Never lose your phone or keys again
Compatible
Motorola Keylink pairs with any Android or iOS smartphone using the Motorola Connect app.*
Key/phone finder
Make your phone ring anywhere up to 100 feet away.* Or use the app to see where your keys are on a map.
Skip your password
Keeps your Motorola or Droid smartphone unlocked when your keys are nearby—no need to enter a password.**
Splash-proof
Keylink can get a little wet
Battery that lasts
Full year of battery life using a replaceable standard coin cell battery***
I had to pick one up for my wife. she is always asking me were her phone is at.... and i figured i might as well get one for myself mainly for the Skip your password part.
Click to expand...
Click to collapse
I noticed that and I'm buying one when its in stock. Also I bought a Skip and it DOES work.
Pilz said:
I noticed that and I'm buying one when its in stock. Also I bought a Skip and it DOES work.
Click to expand...
Click to collapse
It's in stock. I just purchased one literally minutes ago for $24.99 plus $5 shipping from Motorola
PaisanNYC said:
It's in stock. I just purchased one literally minutes ago for $24.99 plus $5 shipping from Motorola
Click to expand...
Click to collapse
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Pilz said:
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Click to expand...
Click to collapse
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
PaisanNYC said:
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
Click to expand...
Click to collapse
Never mind I misread it, that's what mine says too. Deliver by 11/28 so it should be here next week. I'm excited because I lose my keys all of the time.
Pilz said:
Never mind I misread it, that's what mine says too. Deliver by 11/28 so it should be here next week. I'm excited because I lose my keys all of the time.
Click to expand...
Click to collapse
LoL I am the opposite, my car key fob is always in my pocket, but i always put my Nexus 5 down somewhere and walk away. Now that the N6 is bigger, I would most likely be placing it on more tables and walking away forgetting!
PaisanNYC said:
LoL I am the opposite, my car key fob is always in my pocket, but i always put my Nexus 5 down somewhere and walk away. Now that the N6 is bigger, I would most likely be placing it on more tables and walking away forgetting!
Click to expand...
Click to collapse
Its hard to lose the Nexus 6. I don't know if you have yours yet, but trust me its big enough to not forget. I always know where it is because of its gigantic awesomeness. Its not really that big, but people keep asking me if its a tablet.
Pilz said:
Its hard to lose the Nexus 6. I don't know if you have yours yet, but trust me its big enough to not forget. I always know where it is because of its gigantic awesomeness. Its not really that big, but people keep asking me if its a tablet.
Click to expand...
Click to collapse
I have the phone, I am 6'6" tall with huge Hulk hands. I am having trouble using the power and volume buttons one handed lol I've already been placing the phone down around the house afraid i might break it. I am waiting for the $2 Moko case to show up for a little more protection than what the Spigen cases offer
I just ordered one since it was free due to motorola giving me a $25 credit for not shipping my phone on time.... Actually it was free shipping was $5.30
PaisanNYC said:
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
Click to expand...
Click to collapse
I am still waiting for my phone.... they said it wont be here till Dec 9th :crying:
PaisanNYC said:
I have the phone, I am 6'6" tall with huge Hulk hands. I am having trouble using the power and volume buttons one handed lol I've already been placing the phone down around the house afraid i might break it. I am waiting for the $2 Moko case to show up for a little more protection than what the Spigen cases offer
Click to expand...
Click to collapse
I know how you feel I have bigger hands as well. I really like my Spigen case, but I prefer TPU cases personally. I am still waiting a good one to out.
Pilz said:
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Click to expand...
Click to collapse
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
PaisanNYC said:
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
Click to expand...
Click to collapse
I noticed that. I'm actually picking up at t mobile for my wife because she also wanted one.
PaisanNYC said:
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
Click to expand...
Click to collapse
Here are my initial thoughts on it
http://forum.xda-developers.com/showthread.php?t=2949957
Pilz said:
Here are my initial thoughts on it
http://forum.xda-developers.com/showthread.php?t=2949957
Click to expand...
Click to collapse
That is pretty cool. I can't wait to get mine now
edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Click to expand...
Click to collapse
Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
Click to expand...
Click to collapse
Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.
Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.
gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
Click to expand...
Click to collapse
http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Click to expand...
Click to collapse
It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
Click to expand...
Click to collapse
I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
Click to expand...
Click to collapse
Yeah, talking with AT&T support now.
Is anyone getting Edge's that aren't scratched?
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.
yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
Click to expand...
Click to collapse
I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.
yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.
I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.
Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app
02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Click to expand...
Click to collapse
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
Click to expand...
Click to collapse
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
Click to expand...
Click to collapse
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
Click to expand...
Click to collapse
Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
Click to expand...
Click to collapse
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
Click to expand...
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.
This is looking to be an epic phone guys. ??? Mine is already pre-ordered since this morning. Who else is getting this bad boy? What feature's got you most excited?
I'm getting it! Pre-ordering tomorrow through Bell. I'm excited about everything to be honest. I've been strictly with LG the past few years and have been making a ton of themes for it so I'm looking forward to a completely new device and experience...and of course to theme it!
But yeah for exciting features I'd have to say the camera is right up there with the in screen fingerprint scanner. I'm reading conflicting reports though about the ir feature. Some say it works as an it blaster to control a tv and some say it doesn't and just does the facial recognition thing. If it does do the tv function then that will also be something I love!
markbencze said:
I'm getting it! Pre-ordering tomorrow through Bell. I'm excited about everything to be honest. I've been strictly with LG the past few years and have been making a ton of themes for it so I'm looking forward to a completely new device and experience...and of course to theme it!
But yeah for exciting features I'd have to say the camera is right up there with the in screen fingerprint scanner. I'm reading conflicting reports though about the ir feature. Some say it works as an it blaster to control a tv and some say it doesn't and just does the facial recognition thing. If it does do the tv function then that will also be something I love!
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Mark Bencze in the house! Now you got me even more excited. Yeah man I remember rocking your themes on my LG G7 thinq which was a low key awesome phone btw. But yeah prepare to be amazed if the mate 20 is better than the p20 were in for a treat. I remember finishing work at 5 with 86% battery. That phone was beast. Anyway you give me even more reason to be looking forward to that phone. I always have more than one device so let me know if you need a tester. ?
I called Bell today and they aren't doing pre-orders quite yet. Hopefully they do soon so I can get everything taken care of.
Looks like we're the only 2 Canadians getting this phone[emoji23][emoji23][emoji23]
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I pre-ordered mine yesterday from Rogers! Do you know if there's a case in the box and where to find the official Huawei case??
Thanks!
Hola
I am on the fence. Given the screen issues that are reported I want to see what batches we get in Canada. Plus lack of getting bootloader unlock (though not a must have) may be the deal-breaker for me... I wonder if the prices on 2 year contracts will be good on Black Friday.
I am also about to order this phone from Fido, however, only concern is the screen.
Not sure how warranty would work, i want to buy the phone (full price).
Duce43 said:
I pre-ordered mine yesterday from Rogers! Do you know if there's a case in the box and where to find the official Huawei case??
Thanks!
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So far, all the unboxing videos showed an included transparent case. So I would say yes but I ordered one from Amazon just in case. No pun intended. As far as the official ones, did you try Huawei's website?
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QAM said:
Hola
I am on the fence. Given the screen issues that are reported I want to see what batches we get in Canada. Plus lack of getting bootloader unlock (though not a must have) may be the deal-breaker for me... I wonder if the prices on 2 year contracts will be good on Black Friday.
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Those are solid points. As far as the screen issue goes well you have 15 days to return or exchange the phone. If you wait you miss out on the free Huawei watch 2 (if that matters to you.
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mrnovanova said:
So far, all the unboxing videos showed an included transparent case. So I would say yes but I ordered one from Amazon just in case. No pun intended. As far as the official ones, did you try Huawei's website?
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I dont see anything on their website and I asked them on Twitter, still waiting for an answer.
Duce43 said:
I dont see anything on their website and I asked them on Twitter, still waiting for an answer.
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Try mobile fun
https://ca.mobilefun.com/huawei/mate-20-pro
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mrnovanova said:
Try mobile fun
https://ca.mobilefun.com/huawei/mate-20-pro
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Thanks!
I pre-ordered mine on the 26th from Rogers, and just called in today to get an update. Nothing in the system yet, but hopefully they're still ready to deliver on the 7th/8th.
I asked what the return policy was, and she did mention I have the 15 days if I change my mind. I recommend all of you to use it like crazy to detect any of the green screen issues early on!
Let's all keep each other posted on when we receive it and if we notice any issues.
Looks like no freebies from Bell which really bothers me. They're the only ones not offering anything when you pre-order. I'm still grabbing one but I'm disappointed they're not offering anything.
markbencze said:
Looks like no freebies from Bell which really bothers me. They're the only ones not offering anything when you pre-order. I'm still grabbing one but I'm disappointed they're not offering anything.
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Hola
I am with Fido and they as well are apparently not providing any additional goodies. I will call in and see if they can give up something useful.
bell I was told from a store manager at bell that there was going to be a watch included with a huawei product because my wife was going to get a P20 pro. Wait till the 8th and see what they say. I was also promised a loyalty deal but with their track record I wouldn't expect much
nooganator said:
bell I was told from a store manager at bell that there was going to be a watch included with a huawei product because my wife was going to get a P20 pro. Wait till the 8th and see what they say. I was also promised a loyalty deal but with their track record I wouldn't expect much
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Yeah I called a Bell world store and was told the same thing. They said it's for new activations only though aka 2 year deal and I'm buying mine outright so I likely won't get it unless I get lucky. Fingers crossed. Thursday morning I'm grabbing it!
markbencze said:
Yeah I called a Bell world store and was told the same thing. They said it's for new activations only though aka 2 year deal and I'm buying mine outright so I likely won't get it unless I get lucky. Fingers crossed. Thursday morning I'm grabbing it!
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I would be very surprised if Telus was the only provider offering the smart watch. But still tho, Bell? Seriously? I know you have other options [emoji23][emoji23][emoji23] I hope you all get a free watch[emoji6]
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Just got mine, didn't care to get the watch, running it on the virgin network