Phone frequently hangs or touch screen unresponsive - Nokia 7 Plus Questions & Answers

I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Has it happened to you?

Zisco0011 said:
I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Click to expand...
Click to collapse
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk

K.khiladi said:
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk
Click to expand...
Click to collapse
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post

Zisco0011 said:
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post
Click to expand...
Click to collapse
same thing happens to me from time to time, i have the phone for 8 days now, it started maybe 3 days ago, screen unresponsiveness happened maybe 4 times to this date

temp fix for me was downloading Google GO files and using it to delete cache, it works for now, no screen freeze up to this point

I think is not the same issue, I refer to touch issue thats come unresponsive some times until you lock and unlock screen. Now I'm testing android P which have another firmware for the touch panel. I will report later if dont presents the issue.

I installed the preview of the Android P developer and used it for two days and after a day of use I had the same problem, very disappointing, I went back to version 8.1, I do not understand why this happened, I never hit it, threw it, nor nothing. I was very carefully with it.

Has this issue been fixed yet?

We have a few of these phones in our family and one of them is doing this sporadically, several times in a row and then it's fine for days.
I can't see a pattern as to when it happens though.

Short Question : any of you using the Nova Launcher? Ive got same problem but using the Nova Launcher since years. Yesterday i did a clean Nova Launcher (stable) install and not taking my Backup file... And my Problem with hanging (Touch panel not recognized often my Touch) seems gone. Dont know why but after testing a whole of things im trying the standard Launcher and it works better.. So i did a clean install of Nova.

Same issue, V07 Goodix-V1.017.20
I am having the same issue.
V07 Goodix-V1.017.20

schouwb said:
I am having the same issue.
V07 Goodix-V1.017.20
Click to expand...
Click to collapse
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?

mikemanpl said:
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?
Click to expand...
Click to collapse
I am running Android 9.
I am not sure if the update changed the firmware version of the screen.

Hi guys, do you guys Enable or Disable "Tap to wake" function? If not, try enable that function, maybe that help.

Same problem in my Nokia 5.1 Plus. automatically touched at top of time side and battery indicated area. and i cant open notification bar.

I turned ''Tap to Wake'' on and my screen has worked perfectly since then. So i think this is definetely bug, not HW problen.

has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.

magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
The only thing that worked for me was returning the phone untill the screen was replaced.
Everything else I tried (reset, reinstall, change settings, ...) led to the same problems after a while.

Hi there all ... My Nokia 7 plus device brightness go low automatically while loading anything or typing on WhatsApp ... It also happens when adaptive brightness is off.. give me a solution...

find solutions
Hi guys, please join my telegram group to find out a solution for this problem i have same problem with my tuch screen, send your details like me to my group: @nokiaproblem
My phone: nokia x7(8.1) (with global rom)
1.using unofficial theme (htc sense home)
2.using android 10
3.using password protection (pattern and finger print)
4.playing game with over 1gb data
5.using guard glass protection
6.and installed these apps:
Es file explorer Instagram
Uc browser WhatsApp
Telegram (plus) G camera
Mx player ki keyboard
Please send your details to group to see that what app is same to our devices
---------- Post added at 12:38 PM ---------- Previous post was at 12:33 PM ----------
magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
Please join to our group in telegram to find out where is the problem from,
 @nokiaproblem

Related

Screen gets darker in some apps

I've got p7 l10 with emui 3.0 b609. And I'm experiencing 2 issues:
1. In some apps (Firefox, chrome, sms bulit in app) screen goes darker when app is opened and goes back when its closed or just minimalized. I've got auto brightness off.
2. Bluetooth is turning on by itself. I'm not sure if it's happening everywhere but it happens very often while using chrome.
Help!
Hi. For the first issue with the screen: in phone manager in power saving what power plan you have selected? Normal or Smart ?
In Mate 7, I have the same issue with the new firmware b125 when the selection is on Smart when browsing the internet. But if I change to Normal, the brightness of the screen remains the same all the time, so the.issue is gone. You can test it, maybe it's the same for you.
In the previous firmware b120 this issue it's not present under Smart selection, so it's the new firmware with the problem.
This is it. I was using 'Smart'. Now on 'Normal' that is not happening. That solves the first issue.
However bluetooth is still turning on by itself
makalele2 said:
This is it. I was using 'Smart'. Now on 'Normal' that is not happening. That solves the first issue.
Click to expand...
Click to collapse
Nice . I'm glad that this 'fix' it's working for you also. It's from the firmware and I don't know why huawei did this change, it's annoying.
However bluetooth is still turning on by itself
Click to expand...
Click to collapse
I don't have this issue with bluetooth. Some quoestions/possible solutions:
1. Did you try to reinstall Chrome?
2. Did you try to restart your phone?
3. Did you try an factory reset?
4. Maybe you have an app/game installed that could turn bluetooth on automatic?
Beside the brightness turning darker on browsing, b125 firmware for my mate 7 had another issues and I made an downgrade to an previous version which is more stable ( the one that came with the phone b120). Maybe you can try an downgrade to a previous version for your phone.
alexre123 said:
Nice . I'm glad that this 'fix' it's working for you also. It's from the firmware and I don't know why huawei did this change, it's annoying.
I don't have this issue with bluetooth. Some quoestions/possible solutions:
1. Did you try to reinstall Chrome?
2. Did you try to restart your phone?
3. Did you try an factory reset?
4. Maybe you have an app/game installed that could turn bluetooth on automatic?
Beside the brightness turning darker on browsing, b125 firmware for my mate 7 had another issues and I made an downgrade to an previous version which is more stable ( the one that came with the phone b120). Maybe you can try an downgrade to a previous version for your phone.
Click to expand...
Click to collapse
1. Only reinstalled updates cuz no root.
2. Yup
3. Nope
4. I don't think so. As I remember problem appeared pretty soon after installing b609.
Today also bluetooth turned on by itself outside chrome, so I don't know anything now. But it's very rare outside chrome and very often inside.
I don't want to downgrade. Previous version is previous emui and I love emui 3.0.
A little update: from some longer time problem no longer appear. Maybe some of chrome updates fixed something. I have no idea. It may be a mistke, but recently my wifi turned off (happened two times in few days). It could be a missclicking while using options panel, but who knows

Lag When I Unlock The Phone

Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
Toedwarrior said:
Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
Click to expand...
Click to collapse
I do not have this problem, everything works well and works noticeably better than the beta
Sent from my Nokia 8 using Tapatalk
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
I will reset the phone if the problem presist s i will send the phone to service
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
Click to expand...
Click to collapse
Had a 10 as well as don't really notice that much difference. What I will say is that battery performance trounces the 10 so I'd imagine it's pulling the Nokia from deep sleep that causes the minor lag.
always restart wherever it lags. it lags with the amount of oreo update.
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
2WildFirE said:
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
Click to expand...
Click to collapse
Yeah i am going to do that
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
Click to expand...
Click to collapse
I think it is so the phone isnt getting false attempts to unlock it, only my opinion though, i am not saying that is deffo the reason.
I just have the same problems with my Nokia 8 since 2 days.
Fingerprint or power-button unlock is sometimes painfully slow. Maybe up to 5 seconds.
I have the Android 8.1 Oreo update installed since some months already and also the newest security patch.
I have read, it's a general problem of the 8.1 version, that unlocking gets slowed down.
Anyone has a solution so far? Factory reset doesn't seem to help always (I didnt try), but maybe downgrading to Android 8?
nokia 8 unlock delay fixed
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
Naveedahsan said:
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
Click to expand...
Click to collapse
No, this didn't work for me at all.
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
KonikoO said:
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
Click to expand...
Click to collapse
Thanks, I know, but that also didn't help me. Currently I am following this bug report at Google:
https://issuetracker.google.com/issues/109710373
It seems to be an issue witht he June Android Security Patch... a lot of Pixels are having the same problem.
I don't thinks it's the June 2018 update problem. If u look at the dates on this thread, the problem started after the oreo 8.0 update back in November 2017. Hopefully it'll be fixed in the android 9 update coming soon. I updated straight to 8.1 after unboxing so I don't know if this problem was around during nougat
Same here
I have the same error.

[FIX available] Bottom part of the touchscreen stops working

Solution:
Go to Settings (if you're stuck in an app, use the button in your notification panel)
Go to 'System' (try tapping above the broken screen area)
Go to 'About this phone'
That should be all that has to be done! Do note: this fix isn't permanent. Let's hope Nokia fixes this.
Old thread:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Hi, I have the same problem after the last update (september). Android Pie beta. Almost every morning i have to restart ..
Before the update was enough to just torn off/on the screen .
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
k3dar7 said:
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
Click to expand...
Click to collapse
The app i left open last when it happened was "Boost For Reddit"
I'm using the old navbar layout (so no swipe)
dexterboon said:
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
Click to expand...
Click to collapse
That's soo weird! I really hope HMD will release a patch soon.. I don't want to downgrade back to oreo
Issue with charging
I am having a charging issue. My phone usb and adapter is working fine with other phones. But when I connect my Nokia 7 Plus below 50%,My phone shows charging And when I tap the screen it doesn't charge. It occurs couple of time. And then It becomes normal and shows rapid charge after 55%. My charging port is fine when I connect it with my Pc usb port. some how the rapid charge doesn't respond. Does anyone have this problem?
Rahul Deshmukh21 said:
I am having a charging issue. [...]
Click to expand...
Click to collapse
What is real time for charge? Rapidcharging is disabled while you activated LCD
Yeah I'm facing similar issues, or did... I'm not sure... but it's been a non-issue for the past ~36 hours now. Here's to hoping it's not an issue any longer. I speculated it might be adaptive battery related somehow, so I tried rebooting my phone just before going to bed Sunday night, but my navbar still worked Monday morning, and this Tuesday it's still working in fact. I did this to test if it stopped working based on time since last reboot, or because some background process being killed due to adaptive battery/doze putting the phone to sleep. But based on my recent experience I think my hypothesis can be rejected. And I'm still not sure what caused it.
STcraft said:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Click to expand...
Click to collapse
Same for me ta-1046, happened to me twice now. bottom part of screen stops reacting to touch. reboot fixes it.
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
+1 I use navigation gestures
STcraft said:
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
Click to expand...
Click to collapse
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
​
silverphoenix87 said:
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
Click to expand...
Click to collapse
surprised me as well that it worked. He could be a good beta tester. lol
Capture of
I managed to capture a video of the bounds of the touch-registration when the bottom 1,5 centimeter of the screen stops registering.
https://imgur.com/xrRB906
Same problem for me after upgrading a couple of days ago. Bottom of the screen (navbar and a bit more) is not accessible. Always happens after a night charging.
Going to the "About phone" menu fixes it. Thanks!
I have seen reports of people with other phones saying this is due to the setup wizard being active and preventing using the navigation bar. Tried some suggested adb commands without success. I will still try to disable the setup wizard app and report back.
IT ACTUALLY WORKS!!
AssKiRK said:
​
surprised me as well that it worked. He could be a good beta tester. lol
Click to expand...
Click to collapse
oh thank you! XD
Updated the OP
Please put a comment here as well: https://community.phones.nokia.com/support/discussions/topics/7000036457?page=1
This might help getting a quicker fix from Nokia.
Looks like the recent October patch still has this issue.
Would be nice if i can get a logcat this issue, but given this issue gets triggered after hours of inactivity, it would take a looong time to sift through the log.
Maybe there's a way to trigger it without waiting?
I can try logging when i do the "about phone" fix, will come back to this.
same isue here.. after chsrging at night nav bar bottom inch not responsive.. will try the phone info thing in the morning... is this software related ? will there be a patch??

Mi 9 Lite alone blocking

My mi 9 lite is blocking alone. when i'm using my apps, the phone blocks alone and i lost the signal and need to wait 1-2 min to use again. it's frequently. Someone knows how to resolve this problem? i'm using miui 11 and my android version is 9
veloso150 said:
My mi 9 lite is blocking alone. when i'm using my apps, the phone blocks alone and i lost the signal and need to wait 1-2 min to use again. it's frequently. Someone knows how to resolve this problem? i'm using miui 11 and my android version is 9
Click to expand...
Click to collapse
Hi!
What do you mean? Is the screen locking itself on its own? You then have to unlock the screen?
Cheers !
LaMarMôt said:
Hi!
What do you mean? Is the screen locking itself on its own? You then have to unlock the screen?
Cheers !
Click to expand...
Click to collapse
Yeah! the screen is locking itself, than i need unlock always it happen. When the screen lock, the internet shutoff, phone signal is lost. I don't know what to do. It happen when i'm using the apps, waze, instagram, youtube... many times a day.
veloso150 said:
Yeah! the screen is locking itself, than i need unlock always it happen. When the screen lock, the internet shutoff, phone signal is lost. I don't know what to do. It happen when i'm using the apps, waze, instagram, youtube... many times a day.
Click to expand...
Click to collapse
WoW that s*cks...
So you are using the original ROM, not a custom one is that it?
Do you have a custom recovery ?
Is your phone rooted ?
LaMarMôt said:
WoW that s*cks...
So you are using the original ROM, not a custom one is that it?
Do you have a custom recovery ?
Is your phone rooted ?
Click to expand...
Click to collapse
the phone is like new. I bought and updated only when requested. Actually I don't know how to make these adjustments
veloso150 said:
the phone is like new. I bought and updated only when requested. Actually I don't know how to make these adjustments
Click to expand...
Click to collapse
Well... at that point i don't know what to say...
You should try uninstalling the updates (if you can) and update the phone again.
Then once you've done that, uninstall and reinstall the apps.
Then try to go in the settings and modify the delay before the screen goes off (even if in the end you choose the same timing, just try to change it a couple of times see if it makes any difference)
Best of luck !
Cheers !
exactly the same issue here with mi 9 lite
I've had similar problems. Sometimes, when I try to hear WhatsApp voice notes, systemui crashes, and I have to unlock the phone with my passcode. Then it says something like find device closed unexpectedly. It happens 3 or 4 times in a row until I gave up and stop trying to hear voice notes. Then I can try again and works just fine.
Try to reinstall your firmware using the fastboot method, you can get the tools from the MIUI forum and the file for your device. If that still doesn't solve your issue you might need to RMA your device as it could be an issue with the hardware.
I had the same problem, lost signal and go in lockscreen (android protection for no SIM) then i unlock the phone and all return ti work....Yesterday i install android 10 MIUI 11 the pasto update...and now all works create ? Hope the same for you
---------- Post added at 05:10 PM ---------- Previous post was at 05:07 PM ----------
And Is a know issue, not hardware, i read that lot of guy have this problem

[Q] Ghost Touches

Sometimes, when I wake up the phone, some ghost touches occur and those touches slide down from the right corner and back into the corner. this event repeats continuously and quickly. I turn the screen off and on again, everything is fine.
Sometimes a ghost touch occurs in the right corner, so I can't control the phone. I turn the screen off and on again, everything is fine.
This problem started after upgrading miui 12 globe rom from miui 11 globe rom using TWRP. Actualy i dont know the exact time.
I tried evolution rom but the result is the same. I tried the build.prop codes (touchcalibration, touchsize, touchpressure ...) but no progress.
If this is a hardware problem, why is it temporarily resolved when we turn the screen off and on. hardware problem should always be ghost touches.
Any solution?
Thanks in advance.
I have the exact same issue using Masik 14.0 but honestly it's not that annoying so far.
I've been having the same issue, I believe.
At first I just rebooted the phone and everything was good. But now it's happening more often and I simply lock and unlock the device and most of the times the problem stops.
I have the "MIUI Global 11.0.3.1" and haven't flashed anything so far, so I guess that's not why it is happening to you.
I've read somewhere on the internet that it would help to disable "MIUI Optimization" on the Developer settings. I've disable it today, but the issue already happened afterwards, so it doesn't look like a solution.
If anyone has further information on how to solve this, I'd like to hear it. It's not a big problem, but starts to be annoying, especially when you're writing or trying to do some important task.
I tried everything and decided that is the hardware problem. I relocked bootloder and installed stock rom. And sent it to service to change the panel. Now i am waiting…
mayrincir said:
I tried everything and decided that is the hardware problem. I relocked bootloder and installed stock rom. And sent it to service to change the panel. Now i am waiting…
Click to expand...
Click to collapse
Its problem of Miui 12
Stefke93 said:
Its problem of Miui 12
Click to expand...
Click to collapse
No. I am not agree with you. I turned to miui 11 stock rom and locked boot loader and factory reset. Ghost touch is still here.
My panel has changed, and there is no problem any more.
Hi, i have the same problem. Are you sure it's a hardware problem? After change the touch display, problem are disappear?
Thank you
intelinside70 said:
Hi, i have the same problem. Are you sure it's a hardware problem? After change the touch display, problem are disappear?
Thank you
Click to expand...
Click to collapse
Yes. After change the touch display, there is no problem anymore.

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