Huawei P10 killing apps that use the GPS (ignoring any settings) - Huawei P10 Questions & Answers

Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?

Also tried formatting the cache partition, didn't help. If I'll have time during the weekend I'll do a factory reset.

I had the same problem with Strava, on an older version.

adb shell pm disable-user com.huawei.powergenie
If you want it back: adb shell pm enable com.huawei.powergenie
Powergenie is to limit battery usage, and it's too aggressive to kill app services.

Thank you for the response.
I did a hard reset and deactivated powergenie as instructed above and the problem still persists.
I can't describe how disappointed I am. I will be putting up the phone for sale.
What I don't understand is: am I the only one having the problem? I don't see other people complaining or they complained about older versions whereas for me it was the other way around. It worked fine until a few months ago and now it doesn't.

I am having this problem with Honor 7x and Runtastic Pro

Battery--settings icon--keep mobile data on?
---------- Post added at 02:54 PM ---------- Previous post was at 02:39 PM ----------
Phone manager--settings--turn off smart tune-up?

Did someone already solve this problem.
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.

Pieterdv said:
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.
Click to expand...
Click to collapse
Hey, had this problem with running app runtastic, so when device promted, I switched in app settings to manual and allowed background running.
After that app was running fine.

I have the same problem with latest release.
Afaik there is no way to prevent huawei from doing this by simply factory reseting. It is not depending on a temporaly bug obviously it is a feature.
I think this was the same problem while VLC blacklisted Huawei devices in the google play store from compatible devices.
Some months ago they said they will make a deal with Huawei... No news about this until today.
And komoot has a topic in their development forum about but still open since many months.
http://support.komoot.de/forums/164264-ideen/suggestions/14366967Sobald es
And GPS apps are not the only ones. I've tried some apps to play local music from the phone on google chromecast. Mostly they stop playing after one music track. I think this is also regarding to the huawei problem with safing energy to aggressively.
Last but not least there are apps that don't have any problems with it. For example Google Maps, Huawei Apps, Whatsapp any much more. So there seem to be a whitelist to the powerengine.

strange.. i have no issue with strava, endomondo, google maps, soundcloud, spotify, google music ...thats the one i tested.
I use endomondo, google maps, soundlcoud and spotify almost everyday without any issues.
Maybe its just that i use the whitelisted apps.
I am on stock B379 C432 firmware.

Solution
We had the same issue in our app. The solution in our app was to change the setting in Settings
Settings->Apps & notifications->Apps-><your app>->Battery
Set App launch to 'Manage manually'
Auto-launch - activated
Secondary launch - activated
Run in background - activated

kitsched said:
Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?
Click to expand...
Click to collapse
Goto Phone Manager touch power saving->Optimize.Phone Manager will rapidly identify apps or features that are rapidly drainning the battery.Touch the Optimize button net to each or feartures to disable it and start saving power.You can touch Recover to re-enable the app or feature.When you remove an app from the protected apps list,your phone will close the app automatically when you turn off the screen to save batterry.

Has this been fixed?

This was always the big issue with my P10 in that Apps that I wanted to always run kept being killed until I found this article https://dontkillmyapp.com/huawei?app=Tasker which refered to https://forum.xda-developers.com/mate-20-pro/themes/remove-powergenie-to-allow-background-t3890409
after removing powergenie with adb shell pm uninstall --user 0 com.huawei.powergenie I have had no more issues with applications being killed.

Related

Accessibility Services Keep Turning Off [ROOTED]

Hi All,
I just recently rooted my Note5 with ForeverLoco's ROM using ODIN and with Anter47's Kernel. I noticed that after a while, the accessibility services (Settings > Accessibility > Services) which control Tasker and Greenify (among others) all turn themselves off after I manually turn them all back on. I have Clean Master as well as Greenify that kills/hibernates apps but none of the apps in the accessibility page are included on either list. What am i doing wrong?
Thanks in advance!
Viridian
[Can't upload screenshot because I am a noob with less than 10 posts]
Anyone? :/
Viridian95 said:
Hi All,
I just recently rooted my Note5 with ForeverLoco's ROM using ODIN and with Anter47's Kernel. I noticed that after a while, the accessibility services (Settings > Accessibility > Services) which control Tasker and Greenify (among others) all turn themselves off after I manually turn them all back on. I have Clean Master as well as Greenify that kills/hibernates apps but none of the apps in the accessibility page are included on either list. What am i doing wrong?
Thanks in advance!
Viridian
[Can't upload screenshot because I am a noob with less than 10 posts]
Click to expand...
Click to collapse
On the S6 edge, I have a similar problem: the settings remain, but they simply stop working after some time. I have to either restart the phone, or switch them off and back on to get them working again.
Viridian95 said:
Hi All,
I just recently rooted my Note5 with ForeverLoco's ROM using ODIN and with Anter47's Kernel. I noticed that after a while, the accessibility services (Settings > Accessibility > Services) which control Tasker and Greenify (among others) all turn themselves off after I manually turn them all back on. I have Clean Master as well as Greenify that kills/hibernates apps but none of the apps in the accessibility page are included on either list. What am i doing wrong?
Thanks in advance!
Viridian
[Can't upload screenshot because I am a noob with less than 10 posts]
Click to expand...
Click to collapse
hi
I also had similar problem when i had my Note4.I was also rooted etc etc .My workaround was to... ..when i flashed my new updated stock Rom i would quickly enable it ,but as you stated it would/might turn off later , I flashed numerous Lollipop Roms and it was present in all except my last Note 4 Rom.. ...COH4. i found issue to be fixed in this Rom.
The problem ( i supect ) , is that most users don't use this service a lot ,so it goes mostly unnoticed .Very fustrating "bug"
So far i have no issues with my Note5 .
Could be that root interferes with setting or just a Samsung "bug " ????
good luck
willcor said:
hi
(...)
Could be that root interferes with setting or just a Samsung "bug " ????
good luck
Click to expand...
Click to collapse
My S6 edge is not rooted, so it might be a bug on some Samsung roms
I am having the same issue on my find 7. It is very frustrating as I just set up a lot of automation tasks that rely in autovoice being accessibility enabled. Grrr
So from another post around here I found the solution for me and it's very (stupid) easy..
Under settings -> program management, I had to lock certain apps.
I had almost flashed another rom.
Same problem here with Tasker, Nova Launcher and True Phone accessibility services turning off. My phone has Lollipop and is rooted.
Which apps ?
https://lastpass.com/support.php?cmd=showfaq&id=9272
Viridian95 said:
Hi All,
I just recently rooted my Note5 with ForeverLoco's ROM using ODIN and with Anter47's Kernel. I noticed that after a while, the accessibility services (Settings > Accessibility > Services) which control Tasker and Greenify (among others) all turn themselves off after I manually turn them all back on. I have Clean Master as well as Greenify that kills/hibernates apps but none of the apps in the accessibility page are included on either list. What am i doing wrong?
Thanks in advance!
Viridian
[Can't upload screenshot because I am a noob with less than 10 posts]
Click to expand...
Click to collapse
Download Servicely from GP and keep everything turned on!
Im on Phronesis v6.5 rom 5.1 1 on my note 3.
I got the same issue, after reboot all my accessability permissions for my apps are turned off. Apps that need the accessability are Twilight, switch swiftly and a bunch of others including greenify.
Has anybody found a solution to this issue?
PS somehow Nova Launcher seems to keep its accessability ON through reboots!
Samsung and Huawei
Saw the subject is saying [ROOTED] but posting anyway even if this also applies also to non-rooted devices running the stock versions of Android:
On Samsung Galaxy devices (SG 5 and later), check to see if you have App Battery Optimizer in Samsung Smart Manager app enabled. Please disable this as it is known to disable app Accessibility Services: go to Android Settings > General > Battery > look under App Optimization and select Details. Then find the apps in question and turn them off.
For Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimations and toggle "allow" for your apps that needs to be allowed accessibility permissions.
It happens to me as well. When I use titanium backup to clear apps cache it will shut off all accessibility apps and you will have to turn them back on. I noticed it happens when I use cool master as well.
Hi, it happens to me with Greenify on a Xiaomi redmi note 3 (marshmallow), the only thing that worked for me was: Settings>apps setting>permissions> autostart, and allowing Greenify. It works, even when i went back to optimization feature and leave Greenify to be optimized as it was.
Hi, I am also nor rooted but thought I would chime in as I am also experiencing this annoying issue with my Huawei Mediapad X2 running EMUI 4.0 Marshmallow Stock. Unfortunately, setting Greenify to ignore battery optimizations does not help. Once apps are killed, their Accessibility setting is turned off automatically - very frustrating. Anyone have any other solutions?
The solution given by elpipo22 works for me in a rather different environment, a xiaomi MI 4 with miui. The autostart option here was in Security app -> permissions -> autostart -> choose the apps which should retain accessibility settings.
Hii,
In my case, oppo f1s, i found out one solution
First of all your device should be rooted, the best
way to do that is through resetting firmware to factory or updating to newer oppo system image, then installing custom recovery BIOS or whatever it's name is,
then rooting under Recovery mode using Magisc...
All this is described in some xda-developers forum topic.
But that is not our issue for now,
To prevent accessibility permission to be revoked
from our service or app, we have to go developper,
by browsing SETTINGS >> DEVICE INFO , then clicking about 8 times or more on BUIL NUMBER... now that we
have become DEVELOPPER for good, we go back and then
we navigate towards SETTINGS >> ADVANCED SETTINGS >> DEVELOPPER SETTINGS... then enable DEVELOPPER OPTIONS, open section RUNNING SERVICES, browse for application named SECURITY CENTER, inside whitch we can see 4 running services, then STOP service named
CONTROL_VERIFY_SERVICE (of course on your own risk)
, that is it, now just go to SETTINGS >> ADVACED SETTINGS >> ACCESSIBILITY and enable accessibility for your application and enjoy it.....

T817r4 struggles when streaming video

I have an out of warranty Galaxy Tab S2 9.7 (SM-t817r4) and I primarily use it for streaming Netflix or Youtube videos. When streaming, the video stops numerous times randomly. Each time it stops, I have to touch play again. This has been happening since it was purchased and I have already done a master reset. I have tried 4 different wifi networks, and cellular (also need to unlock it from the current carrier, but that's another issue) and the issue happens no matter what. Also something else is happening as well which I suspect is related. It will also randomly refresh internet pages when I use the stock browser or Chrome.
Will rooting my tablet help with the video playback errors? I have never had this issue on any of my Android phones or on my previous Galaxy Tabs.
If anyone could help, I'd greatly recommend it. As of right now, its running Android 6.0.1, with all up-to-date firmware. When I try to run updates, it always says it is already updated and no updates are available.
Thanks!
1) Turn off Optimize battery usage for Netflix and YouTube (as well as Chrome if need be),
Settings > Battery > More > Optimize battery usage
Also, you may want to Turn off Optimize battery usage for File explorers, that way copying files won't just randomly fail/stop when the screen is off.
Same for VPN apps and Torrent!
2) Turn off App power saving!
Settings > Smart Manager > Battery > (App power saving) Detail
3) Android 6.0.1 is grand. I would not advise updating to 7. Too much issues as for now.
*
Tried the suggestions above
Worked, but not happening as much as it was. Not a complete fix.
1) Deactivate auto-update in Google Play Store.
2) Deactivate Daydream.
Settings > Display
3) Uninstall Netflix and reinstall it.
4) Remove all Chrome updates.
Deactivating it usually will uninstall all updates.
Settings > Application > Applications Manager
5) Is *Keep WiFi on during sleep* set to *always*?
... double post.

Ring.com doorbell - not receiving notifications

Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..
I have the same problem with Logitech Circle 2 security camera. I'm not getting every notification, but on my HTC U11 it works fine. I think it's some aggressive RAM management or Doze. I've just setteled with the reason beeing early firmware and that Huawei will fix it. A bit of a hassle, but I have never bought a phone at launch and not experienced any bygd yet. No matter if it was HTC, Samsung, Huawei, Sony and so forth.
The ram management is ridiculously aggressive. I have several apps that don't function correctly, despite removing them them from the app launch settings.
Some of them are really annoying, but I have an issue with Outlook on an office365 account not notifying me about really important work stuff.
Go to battery settings, app launch, and set it to manage manually with all the options enabled. You will probably need to do that for a few apps.
pzq071 said:
Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..
Click to expand...
Click to collapse
Have you disabled the 'Manage automatically' battery option?
Thanks guys.
It looks like it was the App Launch settings. I resolved the issue by performing the following steps;
1) Deleted ring.com app cache
2) Deleted ring.com data
3) Uninstalled ring.com app
4) Re-installed ring.com app
5) Amended the following App Launch battery settings; Settings > Apps & notifications > Apps > Ring > Battery > App Launch > Switched off Manage Automatically and enabled all 3 manual options; Auto-launch, Secondary launch and Run in background
i had the same problem and this worked
I talk to ring support and the are telling me that the app its not fully compatible with android 9.0
I recibe notifications if the app its open. But if the app its fully closed I don't recibe any notifications.
I already try the above solution but no luck.
I have the mate 2o X.
Any one have a work around?
Yes, I tried to the above fix too but it's still doing the same for me. If I open the app up it works for about 2 hours and then just stops working. I've even tried LOCKING the app window so it can't be closed and that won't work either. I had a OnePlus 5T previously and it worked perfectly on that, then i got this phone and it stopped working. My wife's app on her OnePlus 3T works fine. I'm getting really annoyed with it now as it's bloody pointless me having it.
I have a Mate 8, ring app notification would stop coming through not long after setting up the app but nest doorbell app works perfectly, same battery management setting on both apps.
Once battery management has been set, go to apps, apps, click 3 dots top right, special access, battery optimisation, where you see "not allowed" top left, set to "all apps" , now set the apps needed to "not allowed".
tested on huawei mate 20x emui 9.1

Lastpass - Accessibility option keeps disabling

I've got lastpass installed and have chosen to use the accessibility option as I want it to fill the forms in chrome, however the option in accessibility keeps disabling on it's own.
Anyone know a solution?
Wish I did, having the same issue. Seems to only occur after a restart though. I normally switch it off at night and let the alarm switch it back on in the morning.
I changed the app launch settings to manual in the battery menu to fix this
Sent from my CLT-L09 using Tapatalk
I changed the setting in the battery menu to "manual" but it still keeps disabling several times a day. Does anyone know is there's a fix?
I have a Mate 10 Pro and I have usually been getting this issue after a Huawei software update.
Old thread I know, but the only solution that has always worked for me is the following.
1. Uninstall Lastpass
2. Restart your phone
3. Install Lastpass and enable all the functions you like, including draw over other apps, fill helper bubble etc.
The options at least for me stay enabled until the next update. Without doing the above steps, they will just get auto-disabled after a few seconds.

Question Notification and Sync issue

Hi there,
Gmail, WhatsApp, Telegram Skype, Google voice and more won't sync automatically and I'm not getting notification until open the apps manually
Motorola X30 Pro RETCN original firmware
My friend look for device shield in your device and there you have some options to enable background services that's an app, pretty sure that is causing your issues.
Vullnet13 said:
My friend look for device shield in your device and there you have some options to enable background services that's an app, pretty sure that is causing your issues.
Click to expand...
Click to collapse
yes, its device shield stops everything, after allowing for WhatsApp it's working fine
but Gmail, and Telegram do not update until opening and of course some other apps
some apps work fine when allow to run in the background in the device shield and some of them not working
You need to enable and auto restart there as well
I did it too, not working
I'm going a reset factory with LMSAA
also something weird is happening
Sometimes personalize app 0kb data and force close until I do restart phone several times
I found the problem for anyone who has the issue like me
first: Device Shield background running app should be ok
second: The device Shield Auto start app should be on
third: Automatic Battery saver turn on 1 AM - 6 AM, turn off this option, when battery saver is on force close all apps, after the battery saver duration is over apps doesn't sync automatically until opening them by your self
so the problem solved
AHMN48 said:
Hi there,
Gmail, WhatsApp, Telegram Skype, Google voice and more won't sync automatically and I'm not getting notification until open the apps manually
Motorola X30 Pro RETCN original firmware
Click to expand...
Click to collapse
NO issue for me.
1. Autostart apps from DeviceShield
2. "Allow running in background" for those apps in DeviceShield
3. From the app tray/drawer, press and hold an app (ex. Telegram) and tap on App Info.
Tap Battery and choose "Unrestricted".

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