Moto G6 Headset Buttons Unreliable - Moto G6 Questions & Answers

I got my new G6 from Best Buy more than a week ago and have been struggling since day one to get my wired headset buttons to work reliably (Bose SoundSport in-ear for iOS). When I'm walking down the street with my phone in my backpack water bottle pocket I can't use the headset buttons to change tracks and always have to hit the power button to get my phone to the lockscreen in order for headset clicks to be registered somewhat accurately. I just came from the Moto G5S Plus and previously the Moto G5 and Moto G4 and have never had these issues. I haven't been able to do much troubleshooting but here are my findings so far on how many times I have to click my headset button to Pause or Play music. In my testing I made sure to wait 2 to 3 seconds between presses and I must note that there is no music app that recognizes a double-click on the first try with most apps treating it as a single click and pausing the music.
YouTube - Screen On - Perfect
YouTube - Screen Off - Don't have "premium", no idea
Pandora - Screen On - Occasionally works on first try but usually 2-4 clicks before action
Pandora - Screen Off - Takes a minimum of 5 clicks, sometimes never works
Spotify - Screen On - Perfect
Spotify - Screen Off - 1 to 3 clicks
Black Player - Screen On - 1 to 3 clicks
Black Player - Screen Off - 2 clicks to infinity
Google Play Music - Screen On - Perfect
Google Play Music - Screen Off - 2 to 5 clicks
Can anyone else comment on how their headset buttons work or don't work?
Does Bluetooth or Wired make a difference?
Is this a Moto G6 bug or is it all of Android 8.0?

isolated_epidemic said:
I got my new G6 from Best Buy more than a week ago and have been struggling since day one to get my wired headset buttons to work reliably (Bose SoundSport in-ear for iOS). When I'm walking down the street with my phone in my backpack water bottle pocket I can't use the headset buttons to change tracks and always have to hit the power button to get my phone to the lockscreen in order for headset clicks to be registered somewhat accurately. I just came from the Moto G5S Plus and previously the Moto G5 and Moto G4 and have never had these issues. I haven't been able to do much troubleshooting but here are my findings so far on how many times I have to click my headset button to Pause or Play music. In my testing I made sure to wait 2 to 3 seconds between presses and I must note that there is no music app that recognizes a double-click on the first try with most apps treating it as a single click and pausing the music.
YouTube - Screen On - Perfect
YouTube - Screen Off - Don't have "premium", no idea
Pandora - Screen On - Occasionally works on first try but usually 2-4 clicks before action
Pandora - Screen Off - Takes a minimum of 5 clicks, sometimes never works
Spotify - Screen On - Perfect
Spotify - Screen Off - 1 to 3 clicks
Black Player - Screen On - 1 to 3 clicks
Black Player - Screen Off - 2 clicks to infinity
Google Play Music - Screen On - Perfect
Google Play Music - Screen Off - 2 to 5 clicks
Can anyone else comment on how their headset buttons work or don't work?
Does Bluetooth or Wired make a difference?
Is this a Moto G6 bug or is it all of Android 8.0?
Click to expand...
Click to collapse
I'm guessing there may be an issue/bug with waking the device because [the only other Moto G I've owned is 3rd Gen.] The "active display" is sometimes not responsive to hand waves, I became a super huge fan of Moto display with Moto G3 and it kinda seems like the G6 is not as responsive in certain aspects regarding waking. Usually if I pick the device up it'll detect the motion to wake up, but maybe there's a problem within the kernel for the phone to respond to events when the device is sleeping.

isolated_epidemic said:
I got my new G6 from Best Buy more than a week ago and have been struggling since day one to get my wired headset buttons to work reliably (Bose SoundSport in-ear for iOS). When I'm walking down the street with my phone in my backpack water bottle pocket I can't use the headset buttons to change tracks and always have to hit the power button to get my phone to the lockscreen in order for headset clicks to be registered somewhat accurately. I just came from the Moto G5S Plus and previously the Moto G5 and Moto G4 and have never had these issues. I haven't been able to do much troubleshooting but here are my findings so far on how many times I have to click my headset button to Pause or Play music. In my testing I made sure to wait 2 to 3 seconds between presses and I must note that there is no music app that recognizes a double-click on the first try with most apps treating it as a single click and pausing the music.
YouTube - Screen On - Perfect
YouTube - Screen Off - Don't have "premium", no idea
Pandora - Screen On - Occasionally works on first try but usually 2-4 clicks before action
Pandora - Screen Off - Takes a minimum of 5 clicks, sometimes never works
Spotify - Screen On - Perfect
Spotify - Screen Off - 1 to 3 clicks
Black Player - Screen On - 1 to 3 clicks
Black Player - Screen Off - 2 clicks to infinity
Google Play Music - Screen On - Perfect
Google Play Music - Screen Off - 2 to 5 clicks
Can anyone else comment on how their headset buttons work or don't work?
Does Bluetooth or Wired make a difference?
Is this a Moto G6 bug or is it all of Android 8.0?
Click to expand...
Click to collapse
Don't know if related or not, but the G6+ is the only phone I've ever owned that needs to be unlocked before the USB connection is detected, be it on a pc or on my cars USB. I owned an LG G6 running on 8.0 and no issues there, so I'm guessing it's the way Moto has designed it... You could maybe try disabling the fingerprint lock to see if it works better...

Disabling the lock didn't do any good but I did find while testing that it might be partially related to click duration. Previously I was "holding" the button for like 200-300 milliseconds. If I increase it to nearly 1 full second i get near perfect response every time. However, despite my efforts I can't disable the stupid Google assistant and "holding" the button for 1 full second launches it. I still can't double click at all and even with this newfound knowledge Im still not at 100% reliable button presses.
Between this, the backlight flicker and an incident in the park the other day where my backlight wouldn't turn on for 5 minutes and 2 reboots I'm tempted to call this one a dud and exchange or return it.

Thanks for pointing this out.
I thought it was just my earbuds, but I've only tried with the screen off in the past. Double clicking to change tracks while the screen is on is a lot more consistent, so I guess it is some strange bug.

I don't have a wired set to test anymore as i broke mine, but i just did a few minutes of testing with my bluetooth ones and they work fine.
i tried it with musicolet, pandora and newpipe (background playing)

Realize this thread is pretty old, but I just recently bought a Moto G6, and am having similar issues where the play/pause control from headphones is very unreliable. Wondering if this is an Oreo issue or if it is specific to this phone? Should I try to get a replacement from Lenovo if it is a problem with the phone and not the OS? I had a Moto G5 Plus before this and the remote controls worked flawlessly. I could play a podcast in the morning, and 8 hours later after work, even if I had closed the podcast app, it would still resume playing right where I left off when I hit the remote play button. On this G6, I would be happy if it would just work 30 seconds after I hit pause with the app still open in the foreground.

c_wag03 said:
Realize this thread is pretty old, but I just recently bought a Moto G6, and am having similar issues where the play/pause control from headphones is very unreliable. Wondering if this is an Oreo issue or if it is specific to this phone? Should I try to get a replacement from Lenovo if it is a problem with the phone and not the OS? I had a Moto G5 Plus before this and the remote controls worked flawlessly. I could play a podcast in the morning, and 8 hours later after work, even if I had closed the podcast app, it would still resume playing right where I left off when I hit the remote play button. On this G6, I would be happy if it would just work 30 seconds after I hit pause with the app still open in the foreground.
Click to expand...
Click to collapse
Turn off battery optimization for whatever app you're using. That may help.

Related

Music Stops when power button pressed?

Anyone have any info on this?
My old Orbit2 used to continue to play music through HTC Audio Player as well as Windows Media Player however now if I tap the power button to put device into sleep mode the music pauses.
Anyone have any suggestions/fixes for this?
Any help would be appreciated.
Not sure of Orbit as I do not own one.
But all the WinMo device I have are behaving the way you describe in TD2.
There is apps inside or 3rd party which you can just switch the display off (not the power off), So the device is not off but the display off can save you a lot of battery.
Yeah, I got an app touchlock pro that turns the display off.
Just a bit annoying that I had the problem on the orbit 1, was fixed on the orbit 2 and now the problem is back on the topaz.
Still its a minor thing I suppose - Rest of the functionality seems great so far
Just a little update on this if anyone was interested.
Upon further experimentation I have discovered that i using my bluetooth headset for music playback i can now lock the phone by holding down the end call key and then press the power button to turn the display off whilst maintaing music playback.
Not sure if this works when using a wired headset but it did not seem to work just playing out of the speaker minus the headset.
My D2 continues to play music with the screen off using both coreplayer and windows media player.
EDIT: I thought I would double check - strange, today it stops the music! I know for a fact the other night I was listening to music and the screen was (almost) definitely off. I will investigate further.
EDIT2: I thought further and I know it was playing music with the screen off. I know this because I was happy that the volume buttons still worked.
I just did some checking.
When the headphones are plugged in the music continues playing when you turn off the screen and the volume buttons continue to adjust the volume.
Without the headphones plugged in the music stops when you turn off the screen.
Thanks for that, not actually used the wired headset before but what you have said is correct. it is a shame the same method for bluetooth stereo wasnt implemented or perhaps its just my bluetooth headset. looks like might have to get the wired headset out for a bit.
Hey, is there a way to skip songs with the headset we got?
i never noticed this until today.... how annoying, i just finished loading up my new microSD.
If anyone has a fix for this, please post
Thanks!
Mine appears to be fixed now when using my bluetooth headset or the wired headset But still stops if playing through the phone speaker.
I use a Jabra BT8010 bluetooth headset, and the music continues to play after pressing the power button. The music is shut off if playing through the phones speaker....this is the same as my previous phone (htc TYTN II)

Focus S Headphones Controller Not Working

The phone rocks, but it does have some flaws. Right now I can't seem to pause and play without pressing the button on the headphones like 2 or 3 times. I tested out a few headphones that I know worked on my old Focus and my iPhone and they don't work consistently either.
I also tried the Focus S headphones on my iPhone and it works perfectly. Anyone experience this?
you know i have, i've been posting (*****ing) about this since sunday I'm suspecting a major flaw in the design of the jack itself, but we'll see. The next track/previous track doesn't seem to work at all, and the pause/play seems to take some manipulation to work
this happens to me as well, kind of really annoying, and really my only gripe with the phone.
I get a popping sound through the speakers in my car (AUX plug) when I change from track to track. I am using the same cord I used to use with my Focus and I've checked my Focus S in both of my cars that have an AUX input.
Has anyone else tried this?
Plug your phone into your car using a male-to-male 3.5 cord and play your music through it. When you change from one track to the next you'll hear a popping sound. It's much louder in my Lexus vs my Impala but it's obvious in both cars.
I am also having both the controller issue and the "popping" sound through the speakers of my car.
The volume buttons seem to work, but the play/pause button only works when I hold the button for a second or two before letting it go. Because you have to hold it for a second before it registers, you can't use it to go back or forward through songs. I tried the controller from my Venue Pro in the Focus S with the same results, so the problem is probably with the phone itself and not the controller.
Whenever I have an AUX cable plugged into my car with the engine on, I can here a loud whining noise that I assume is the cable acting as an antenna and picking up noise. When I plug in the DVP, it seems to sort of ground the cable and stop picking up noise even when music isn't playing. With the Focus S, the noise continues when the phone is plugged in and only stops when music is playing. During the short time between songs, music is not playing and there seems to be a sort of noise spike that makes a "popping" sound.
I suspect both of these problems are related and have to do with the jack as jmerrey suggests.
I have been having the same issues with both the Car playback and the controls on headsets. I really hope they fix this major flaw. This phone will go back if not.
Sent from my SGH-i937 using XDA Windows Phone 7 App
FYI I am using a stereo Bluetooth headset from Motorola and do not see any of the above issues.
Volume up/down, pause/play and skip forward and back all work as expected.
Sent from my Focus S using XDA Windows Phone 7 App
jfreiman said:
FYI I am using a stereo Bluetooth headset from Motorola and do not see any of the above issues.
Volume up/down, pause/play and skip forward and back all work as expected.
Sent from my Focus S using XDA Windows Phone 7 App
Click to expand...
Click to collapse
that's because the issue stems from the actual headphone jack, it's not a software or firmware problem, but a hardware issue.
Okay I figured out how to get the controller to work pretty much 100% of the time. You can't just press the button, you have to hold it down for about half a second for it to pause and play consistently. Any more or any less than half a second and it won't work. I've been doing this for pretty much the entire day and it seems to be working now. Little annoying that it works on a delayed press but its better than not working at all.
Yes, but you still don't get the double press for next track, or triple for previous track. I've been able to get the double press to work a few times, but that's it. I've also noticed that with aftermarket sets, like a beats headset, it's incredibly inconsistent. I really hope this is fixable with a software patch, but I'm not holding my breath.
Sent from my SGH-i937 using Board Express
I have only volume up on all type of press button.
anyone hear if this is going to be addressed or if it has been acknowledged?
thanks
I have the same problem with my Focus S. The volume buttons are working fine, the problem occurs only with the play / pause button.
If you want to play / pause you have to hold the button longer than just the usual
short click. If you know the trick it works most of the time for play / pause, switching songs with a double click is almost impossible and very hard to time.
I tried it with the original headset from my Focus S and with the Nokia purity all have the same problems.
I also tried the all headsets with my Lumia 800 and a Omnia W all working fine.
It seems to be a Focus S only problem, not sure if it is hardware or software related.
I'm on 8107 using 2103.11.10.1 Firmware would a hard reset solve the problem??
firmware issue
I have experienced all of these problems above and here are a few tips/fixes and ideas. First with the headset controller on the ear buds, I noticed if you press harder it picks it up easier. If you get it down just right you can time it for going forward and backwards. Still not a real fix. Its definitely the phone because it works on my focus, iPhone, and mac. Also, I think it may be firmware related because the popping occurs between songs for the aux cable in the car only when audio isn't playing, so I would assume it had something to do with the firmware, not the hardware. It distinctly gets quieter when music plays, even if the music is silent (just knowing something is playing is enough for it to shut up). Also I noticed that when I plug in my phone for battery, it connects, disconnects and then reconnects. I noticed this with the vibration (should only be once, actually is 2-3 times). And when battery is low you notice because you plug in, it disconnects and you get a notice of critically low battery, and then it connects. I think this may be the firmware that all the ports seem to turn on and off whenever given any form of stimulus (data or power sent through them).
The phone rocks The phone rocks
Tango and the new Samsung Firmware fixed this issue!!!
Now i can listen to my music how it is meant to be!!!
:victory::victory::victory:
i got tango, but no new firmware. Which update updated the firmware?
I got Tango, but I had to hard reset my Focus S to get the Firmwareupdate.
Maybe because I InterOP unlocked my Focus S, I'm not sure why it worked after a Hard Reset.
My Software is now:
OS: 7.10.8773.98
Firmware: 2103.12.05.2
yes but didnt the LE2 software update disable your ability to interop unlock your device?
if we can get the phone accept our own signed cabs we can extract the driver updates, fixes and patches and ignore the diagnostic tool updates that disable our interop unlock method.
in short make a backup BEFORE applying any samsung OEM updates, when you need to interop unlock again, you can revert to your pre OEM update, apply the interop unlock again, then re apply the OEM update. from what i gather you are best doing this every time you have an OS update as there have been issues with restoring backups that cross OS versions...
Oh course you lose any unbacked up txts etc, but i think the benifit outweighs the hassle.
Ikkari said:
Tango and the new Samsung Firmware fixed this issue!!!
Now i can listen to my music how it is meant to be!!!
:victory::victory::victory:
Click to expand...
Click to collapse
I got the firmware update, but it didn't fix my headphone issues. It is still incredibly unresponsive, and the annoying clicking that is head better via aux cable is still present. Anyone have the same issue?

Media button fix among other things

Hey folks! I'm looking for a solution to the media button on the headset cord only working a fraction of the time. The earphones I use are a-JAYS Four and Beats Tour with Control Talk. Compatibility isn't 100%, but, from what I understand, the volume buttons are the only things that don't work. The biggest piece of functionality I need is play / pause that works 100% of the time as well as skip track double press and back / previous triple press. A huge breakthrough would also be the ability to plug the earphones into the One while it's in sleep mode or while it's in use, browsing or whatever (not during a call, of course) and be able to press the media button to resume audio playback of whichever media app that was last open. This has always been missing from the beginning and I'm not sure why it's not a priority. Is anything like this available on the One?
I'm very interested in the Klipsch S4A version II earphones, but I'm generally suspicious of headphones that require their own app for full functionality. Are they worth it? How do they compare to the Beats Tour? I love my Beats Tour set cause they feel the best in my ears with extended use and they sound wonderful - I love the bass levels
My current dilemma is choosing between the S4A headphones and the mophie juice pack. I can't afford them both.
Thanks for reading.
I use my phone at work constantly and I need to pause and resume constantly when interaction with others is necessary. Often times my hands are dirty, so I really won't want to have to wipe my hands off, take the phone out of my pocket, unlock it, resume playback and then put it back in my pocket all those times. That is why this piece of functionality is so crucial.
Sent from my HTC One X using Tapatalk 4 Beta

[Q] Bluetooth audio cutting out.

Something I noticed today while driving was my Bluetooth audio would cutout every few minutes. It only happened on my Nexus 5 with an alpha ROM, but was fixed later. Anyone else notice this?
gakio12 said:
Something I noticed today while driving was my Bluetooth audio would cutout every few minutes. It only happened on my Nexus 5 with an alpha ROM, but was fixed later. Anyone else notice this?
Click to expand...
Click to collapse
On the new moto x? No, I just had a couple hour car ride with zero issues listening to Play Music and Slacker Radio. Made a few calls, no issues either.
This happened to me on a 20 mile bike ride. Horrible having choppy audio for almost a few hours
I just noticed this too. I do have a Moto 360 as well so maybe that is messing with the blueooth? I have gone a couple car rides and it's perfect, and others it's really choppy.
This does seem to be a problem with me too. Sometimes perfect and sometimes not. When connected to Bluetooth I notice that Google maps speaker goes in and out as well as moto voice while driving
I can confirm that if you have a 360 this is the cause. You can verify this by disconnecting the 360 through wear and the problem going away. For now what I have due is set up an IFTT to disconnect wear when by car's Bluetooth is connected.
I actually don't have anything else connected via Bluetooth and it still happens to me.
I figured it out. I was driving and I turned off Bluetooth completely and the voice worked perfectly. As soon as I connected back to Bluetooth the voice got choppy again...
I looked over in the Note 3 forums, and users were experiencing the same thing. Someone said to listen to music with the screen on to fix it. Today I listened to music with the screen left on and sure enough my music didn't stutter once the whole car ride.
This leads me to think either the processor is getting clocked too low for playing music through A2DP when the screen is off, or perhaps active display makes it stutter whenever it activates. I will look into it further today.
In the mean time, does anyone know of a processor control app that will change the minimum processor clock if bluetooth is connected? Perhaps there is one with a tasker plugin.
I'm experiencing the same issue, really sucks.... I'll try disconnecting the Moto360 on my drive today and see if that fixes it - although I swear I've had the issue before while it wasn't connected.
gakio12 said:
I looked over in the Note 3 forums, and users were experiencing the same thing. Someone said to listen to music with the screen on to fix it. Today I listened to music with the screen left on and sure enough my music didn't stutter once the whole car ride.
This leads me to think either the processor is getting clocked too low for playing music through A2DP when the screen is off, or perhaps active display makes it stutter whenever it activates. I will look into it further today.
In the mean time, does anyone know of a processor control app that will change the minimum processor clock if bluetooth is connected? Perhaps there is one with a tasker plugin.
Click to expand...
Click to collapse
SetCPU could possibly do this. You can definitely set the minimum CPU clock, but I'm not a 100% whether you can get it to do this WHEN a bluetooth device is connected. SetCPU has a profiles where you can define certain parameters based on conditions.
Of course, before you can get SetCPU working you'll need to root your phone and I have a suspicion that all other CPU clock apps will need root access too.
Has anyone had any luck resolving this?
gakio12 said:
I looked over in the Note 3 forums, and users were experiencing the same thing. Someone said to listen to music with the screen on to fix it. Today I listened to music with the screen left on and sure enough my music didn't stutter once the whole car ride.
This leads me to think either the processor is getting clocked too low for playing music through A2DP when the screen is off, or perhaps active display makes it stutter whenever it activates. I will look into it further today.
In the mean time, does anyone know of a processor control app that will change the minimum processor clock if bluetooth is connected? Perhaps there is one with a tasker plugin.
Click to expand...
Click to collapse
I'm hoping that either an OTA or Android L will fix this. My Moto X is fine when I'm using my Motorola S11-HD headset, but when connected to my car it goes in and out every few seconds.
So it isn't the processor. So far i have it down to either Wi-Fi or active display. Will report more when i find it.
Turning Wi-Fi off while connected to my car Bluetooth has fixed the issue for me. At least, so far it has.
I'm using PowerAMP for playing music and when I enabled the "high priority" setting in the headphone/bluetooth settings it seems to have resolved the problem until today. This morning on the way from work it started to cut out every few seconds. grrrr...
I have 2 bluetooth adapters in my car, one which takes only phone audio and one which takes phone and media audio, the latter one continously drops and reconnects phone audio (even after forgetting the other device), which makes me believe it is some hardware compatibility issue
I have posted on the official Motorola Forums but I though I should re-post here as well becuase well....XDA fixes things.
So I just purchased a Moto X 2nd Gen Pure Edition as an upgrade to My 1st Gen Moto G. Both phones have the same problem with the Bluetooth Audio sounding like a scratched CD skipping and studdering and it seems to be way worse a problem on the Moto X than I ever had on the Moto G. It's not buffering it happens with music on the phone. It doesn't happen every time I'm in the car but I'd say 50% of the time.
I would think it's the car but before the Moto G I owned a Galaxy Nexus and never had the problem as far as I remember. I'm sure I would remember it's really really annoying. I have even tested with a friends HTC M8 over a long road trip and there seemed to be no issue there. In my car (2011 Subaru Impreza) with the G or X after a time it eventually starts skipping even if it takes a couple hours.
So I did some research before and have tried various things.
I have disabled the Wifi while connecting to BT as Motorola has recommended to owners of other phones. That didn't help them it doesn't help me.
I have removed all other BT devices from the phone while connected. Nope
I have removed the Phone in the profile so my car doesn't try to use it as a phone as well at the same time. Nothing
I have done all of the above at the same time stopped every other program other than Google Music and added the phone to my car fresh and I still have this issue.
During my research about my car the only complaints similar I found seem to come from someone else with Moto phones. I dont' know what they do special with their Bluetooth but it's not helping me out.
You could try to upgrade your car's firmware. Some dealers do this for free, with some cars it is easy to do yourself
godutch said:
You could try to upgrade your car's firmware. Some dealers do this for free, with some cars it is easy to do yourself
Click to expand...
Click to collapse
This is what fixed the audio in my Mustang with Sync. The Ford dealership did not charge me anything for them to do it.
Sent from my XT1095 using Tapatalk

[Q] Moto Voice Activating on It's Own

I'm having a problem with Moto Voice. Every morning I stream Spotify for a few hours at work with my earbuds in. The phone is in my pocket. For some reason Moto Voice activates by itself and stops the music. When I pull my phone out of my pocket it has that blue screen that is prompting me for a command. This happens randomly every day (maybe 5 or 6 times). I've tried re-training my voice and even did a factory reset. Any idea what the problem could be? I'm on Verizon.
My Moto X has done the same about five times in the 28 hours I've owned it. I'm thinking of recording a new trigger phrase just in case mine's too simple and is getting triggered accidentally by ambient noise.
SiliconS said:
My Moto X has done the same about five times in the 28 hours I've owned it. I'm thinking of recording a new trigger phrase just in case mine's too simple and is getting triggered accidentally by ambient noise.
Click to expand...
Click to collapse
I tried that a couple of times. Didn't work for me. Right now I'm using "Wake up Moto X".
I'm experiencing the same problem with two different Bluetooth devices: an LG Tone headset and a FlexSmart In-Car Transmitter. Moto Voice seems to activate whenever Bluetooth is disconnected or in my case when I power off either device.
As a test, while connected, I disabled Bluetooth through the Settings toggle and a few seconds later Moto Voice proudly exclaimed, "Please say a command".
I changed to the default "OK Google Now" this morning to see whether it helps.
I did wonder whether the Moto Assist screen was appearing for other reasons and not actually being triggered by my voice (such as when the phone switches to car or sleep profiles), but I'm not yet sure.
All the podcasts I listen to think it's hilarious to say the trigger phrases and set off everyone's phones in their cars.
Figured out what the problem is. The headset jack is faulty. If the plug on the ear buds moved a little while it was in the phone, the sound would cut in and out and sometimes activate Moto voice. Got a new phone on the way!
Has anybody solved this issue? Every time I get out of my car, Voice starts up, whether I was streaming or not. I have turned off the Driving part of Moto and it didn't make a difference. It's not a huge deal, it just times out after a while but it is frustrating.
I'd forgotten about this. Changing my wake-up phrase to "Hey Moto wake up" seems to have fixed it - I think I've only had one unexpected trigger since I did that.
I think I solved my issue. I had installed "Bluetooth Connect and Play." I thought it might be the problem so I disabled it - the issue continued. I deleted it entirely today and the problem has stopped. I guess I'll finally have to figure out Tasker and set it up. I bought it on sale a couple years ago and have never spent enough time with it to figure out how to program it.

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