Xperia XZ2 touchscreen issue? - Sony Xperia XZ2 Questions & Answers

After reading this forum regarding Xperia XZ2 touch issues, I decided to test my XZ2 touch screen. When I test it using service test (*#*#7378423#*#* >Service tests>Touch>Draw grid test), My touch screen never registers the bottom left and right edge grid. Does anyone have the same issue? Do I need to sent my phone for replacement? Here is the screenshot of the grid:

danne94 said:
After reading this forum regarding Xperia XZ2 touch issues, I decided to test my XZ2 touch screen. When I test it using service test (*#*#7378423#*#* >Service tests>Touch>Draw grid test), My touch screen never registers the bottom left and right edge grid. Does anyone have the same issue? Do I need to sent my phone for replacement? Here is the screenshot of the grid:
Click to expand...
Click to collapse
Better sent to replacement.
That are dead spots which aren't on the most devices.

No issue on your test ?

danne94 said:
After reading this forum regarding Xperia XZ2 touch issues, I decided to test my XZ2 touch screen. When I test it using service test (*#*#7378423#*#* >Service tests>Touch>Draw grid test), My touch screen never registers the bottom left and right edge grid. Does anyone have the same issue? Do I need to sent my phone for replacement? Here is the screenshot of the grid:
Click to expand...
Click to collapse
That looks fine. I also get spots where it stops responding until I tap another area of the screen, bottom corners and a patch about a third of the way up on the right side. Phone has been replaced by Sony but it has the same issue, they said it looks like a software issue. Not helpful.

There no issue at all according to his screenshots, the bottom left and right small spots are not supposed to change.

niaboc79 said:
There no issue at all according to his screenshots, the bottom left and right small spots are not supposed to change.
Click to expand...
Click to collapse
I get the same results so I know the digitiser is fine, it's these dead spots that annoys me. Two phones now have this.

GreatLordAnt said:
I get the same results so I know the digitiser is fine, it's these dead spots that annoys me. Two phones now have this.
Click to expand...
Click to collapse
Repair phone with pc companion should fix it.

niaboc79 said:
Repair phone with pc companion should fix it.
Click to expand...
Click to collapse
I've tried that on both handsets. It does only present for me with certain apps, other apps are fine, so I'm unsure exactly what the cause is. I don't understand enough to be able to fault test it but it seems like a driver issue. I have a game that does it constantly, but it's fine on other phones, the Facebook app does it also, chrome is another, twitter is fine, banking app is fine, Sony home does it but lawnchair doesn't, it's annoying lol tbh I'm so used to it that if a tap doesn't register I automatically tap another area and then try again.

Related

Nexus 7 touchscreen dead spots

So i've noticed a very strange issue with my Nexus 7. If I wake the tablet up while touching the screen I get some very strange touchscreen behavior. It's almost as if there are dead areas on the touchscreen that don't respond to touch. If I put it back to sleep and wake it up without touching the screen the issue is gone. I've made a youtube video demonstrating the issue but I can't post the link yet since I haven't had 10 posts yet. If someone PMs me I will message them the link so that they can post it to this thread.
Has anybody else experienced this issue?
I'm having the same issue. I noticed it while typing.
Sent from my Nexus 7 using xda premium
Any specific areas that are less responsive? I wonder if there's a touchscreen calibration app for the Nexus. I know there are for other devices.
El Daddy said:
I'm having the same issue. I noticed it while typing.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
+1 Definitely noticing this. It appears to occur randomly and inconsistently in different regions. The same region will not go dead again, necessarily. It seems as though the screen simply does not register those touches.
clankfu said:
Any specific areas that are less responsive? I wonder if there's a touchscreen calibration app for the Nexus. I know there are for other devices.
Click to expand...
Click to collapse
It seems to be towards the center most of the time and the dead zone appears to vary in size. It's possible the dead spot may center around whatever part of the screen was touched when waking the device. I'll have to do some more testing to see if that is the case.
solvingchaos said:
It seems to be towards the center most of the time and the dead zone appears to vary in size. It's possible the dead spot may center around whatever part of the screen was touched when waking the device. I'll have to do some more testing to see if that is the case.
Click to expand...
Click to collapse
Just got mine and it was sitting outside in the heat and the touchscreen was not responding well when I first turned it. After it cooled off and installed the update every thing is working fine.
Here is a video from the OP. He asked me to post it for him.
Is it possible that the capacitance of the screen is calibrated upon wake or something? Not even sure if possible, but it's a thought.
Edit: a drawing app may allow you to demonstrate a little easier.
I don't know if my issue is related but scrolling is totally inconsistent on my n7. Usually when I swipe it'll work correctly but one out of five times a swipe will be registered as a tap. This gets really annoying when you're trying to scroll but end up clicking something instead. Wonder if my n7 is defective.
Sent from my Nexus 7 using Tapatalk 2
El Daddy said:
Here is a video from the OP. He asked me to post it for him.
Click to expand...
Click to collapse
I don't have my N7 yet so I can't test it out for you but that's definitely weird. Can someone with an N7 try to duplicate the issue?
grukko said:
I don't know if my issue is related but scrolling is totally inconsistent on my n7. Usually when I swipe it'll work correctly but one out of five times a swipe will be registered as a tap. This gets really annoying when you're trying to scroll but end up clicking something instead. Wonder if my n7 is defective.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I've also seen this happen on occasion when I trigger the issue. Swipes will sometimes register as clicks...
A good way to confirm the dead spot is to download a drawing program and see if there are breaks when you try to draw a straight line. Even though I can replicate the dead spot when scrolling, everything seems fine in the drawing program.
Sent from my Nexus 7 using Tapatalk 2
This is an Android problem as far as I am concerned. All of my android devices have typed funky while charging.
grukko said:
A good way to confirm the dead spot is to download a drawing program and see if there are breaks when you try to draw a straight line. Even though I can replicate the dead spot when scrolling, everything seems fine in the drawing program.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I tried this out in two drawing apps and got different results. In "Draw Free" when drawing vertical lines my line would stop at the beginning of the "dead" spot and pick up again on the other side of the "dead" spot. I could not replicate the issue when drawing vertical lines in the "Picasso" drawing app.
Not seeing this issue on my Nexus 7. Not very helpful in tracking the problem, but I figured it was worth mentioning that this doesn't seem to be global. I'll post again if I manage to replicate the issue.
I enabled show touches in developer options when it started happening, and I saw ghost touches nearing the middle left side of the screen when nearing areas with dead spots.
Seems like a grounding issue internally causing the touch driver to short in some places.
nicatronTg said:
I enabled show touches in developer options when it started happening, and I saw ghost touches nearing the middle left side of the screen when nearing areas with dead spots.
Seems like a grounding issue internally causing the touch driver to short in some places.
Click to expand...
Click to collapse
If it is due to a internal grounding issue I don't think it will be as simple as a software fix
I am on the fence on whether I should try and get mine swapped out with a new one at GameStop...At a minimum I am going to try and call google support at some point today and get their take on the situation.
I would definitely swap it out.
Hello to all. I don't have an Nexus 7 but i do have Nexus S and i noticed from some time when i take out the phone from my pocket if i touch the screen and then turn it on the display was not responsive on touch but did not make some tests to see if the touch before turning on the screen was the exact problem. Now i saw this thread and tried the "pointer location" in Developer options and got this:
Turning off the screen.
Put my finger on a chosen spot.
Turn on the screen.
Unlock.
Try to draw a line passing through the exact same place where my finger was when i turned on the screen.
The line get to the point and then make a half circle around the spot or it break the line and then continue after the point where my finger was.
After turning off and on the display again the non responding spot disapear.
Sorry for my bad english
I too am having this problem.
I bought one at Sam's because i was sick of waiting on the play store....now I'm trying to decide if i should take delivery in the hopes that the touchscreen bug is only on some...
Sent from my Galaxy Nexus using Tapatalk 2

[Q] Touch screen - horizontal position

I have a problem. When the phone is located for example on a table. This touch screen responds very hard (when it is in the horizontal position). when phonei is in the a vertical position, the screen works very well.
I have firmware 12.0.A.1.257.
yes sometimes
when i connect to my laptop it used normal
but when i connect to my PC i cant use my phone
maybe erro from hardware but i think u should tick off gloves mode in setting
illusiek said:
I have a problem. When the phone is located for example on a table. This touch screen responds very hard (when it is in the horizontal position). when phonei is in the a vertical position, the screen works very well.
I have firmware 12.0.A.1.257.
Click to expand...
Click to collapse
hey dude
so i decided to buy this phone but after reading this issue i kinda changed my mind but i thinks this may work
i bought a Xperia Tipo for my baby brother last week and it has touch sensitive issues just like SP when it placed horizontal ( i watched the Utube Videos and it looks exact the Same) but i found a little Mod App called (Touch Calibrate) i want you test it for me and say that if that worked for you or not!
http://fs2.filegir.com/karandevilocs/TouchFWTools.apk
install it manually and give me report! :fingers-crossed:
karandevilocs said:
hey dude
so i decided to buy this phone but after reading this issue i kinda changed my mind but i thinks this may work
i bought a Xperia Tipo for my baby brother last week and it has touch sensitive issues just like SP when it placed horizontal ( i watched the Utube Videos and it looks exact the Same) but i found a little Mod App called (Touch Calibrate) i want you test it for me and say that if that worked for you or not!
http://fs2.filegir.com/karandevilocs/TouchFWTools.apk
install it manually and give me report! :fingers-crossed:
Click to expand...
Click to collapse
APp not installed
ashis.kyal said:
APp not installed
Click to expand...
Click to collapse
Did You Check Unknowns Resources in Settings?!
it should WORK!
if that didn't work search TOUCH CALIBRATION in Play Store and let me know
Touch Irresponsive, Screen Freezes
Like a lot of users, I am also having problems with the xperia SP's touch screen. The touchscreen becomes randomly irresponsive. Sony acknowledges the problem and suggests:
"This have now been investigated and if you experience this problem I advice you to contact your local support team to have your phone calibrated at a repair center."
The problem is in live in Bangladesh and they do not have official Sony tech support centres. Does anyone know how to do the touch screen calibrations ? Any DIY solutions will be highly appreciated.
Cheers,
Mir

The method of reproduce the touch screen problem is established. Confirm it!

1.Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insulated one, like rubber sheet and your Z1 has to be naked.(without any cases)
3.Wait 30sec or more.
4.Draw a line, and during drawing, touch the side panel. Left side and right side should be touched by two fingers. and cover of microUSB port and sim port should not be touched.
5.About 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This problem may be caused by bad insulating.
But I don't know this problem is occurred in all Z1s.
This problem of touch panel can be occurred variable timings.
People who playing games or using pattern lock will recognize this problem easily. but difficult for who Not playing games or Not using pattern lock.
This method can detect the potential error of your Z1 it looks no problem.
Please test your Z1. and if the problem is reproduced, you should go to store and make a claim!
and replaced one if you get, please re-test and report here.
router0520 said:
1. Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insurated one, like rubber sheet and your Z1 must be naked.(without any cases)
3.Wait 30sec or more.
4.Drow a line, and during drowing, touch the side panel. Side panel should be touched left side and right side by two fingers. and cover of microUSB port and sim port should not be touched.
5.For 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This plobrem caused by bad insurating.
But I don't know this ploblem is occurred in all Z1s.
Please confirm it.
Click to expand...
Click to collapse
confirmed in my case.. really bad...
router0520 said:
1. Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insurated one, like rubber sheet and your Z1 must be naked.(without any cases)
3.Wait 30sec or more.
4.Drow a line, and during drowing, touch the side panel. Side panel should be touched left side and right side by two fingers. and cover of microUSB port and sim port should not be touched.
5.For 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This plobrem caused by bad insurating.
But I don't know this ploblem is occurred in all Z1s.
Please confirm it.
Click to expand...
Click to collapse
My Z1 also have this problem. After 40seconds i even didn't have to touch this two sides of phone.
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
My question: this is a Hardware problem?
brapicoco said:
confirmed in my case.. really bad...
Click to expand...
Click to collapse
This ploblem can solve by updating the driver software. like Xperia tabletZ.
Hang in there!
In the next week i will buy this phone when i have enough money.
How often come the problem?
Sent from my Optimus 4X HD using xda premium
eclyptos said:
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
My question: this is a Hardware problem?
Click to expand...
Click to collapse
I think hardware. but can be solved by software.
The touch panel is too sensitive?
orzech.miron said:
My Z1 also have this problem. After 40seconds i even didn't have to touch this two sides of phone.
Click to expand...
Click to collapse
Yes. Sometime it is occurred without touching side panel.
Already reported a lot in japan.
router0520 said:
I think hardware.
Click to expand...
Click to collapse
This is bad, so the Flagship Device is comming to be a Crap Device.
router0520 said:
..but can be solved by software.
The touch panel is too sensitive?
Click to expand...
Click to collapse
How it's possible the problem of the touch screen is because is too sensitive? I hope there is a solution via software but for there is some lack of insulated between the touch screen and the rest of the phone. That why when you touch the frame the touch respond very badly.
eclyptos said:
This is bad, so the Flagship Device is comming to be a Crap Device.
How it's possible the problem of the touch screen is because is too sensitive? I hope there is a solution via software but for there is some lack of insulated between the touch screen and the rest of the phone. That why when you touch the frame the touch respond very badly.
Click to expand...
Click to collapse
I think the screen react to very few electrostatic.like touching side panel.
so to make less sharp ,It will be ok. perhaps.
Confirm the problem in my device, hopefully a fix can be found, mine ain't so bad I guess cos it happens only when I press the sides
Sent from my C6903 using Tapatalk
Tried this several times on my Z1 (C6903 bought at launch) and i wasnot be able to reproduce this issue. Seems like this issue is only a problem on some devices.
veghov said:
Tried this several times on my Z1 (C6903 bought at launch) and i wasnot be able to reproduce this issue. Seems like this issue is only a problem on some devices.
Click to expand...
Click to collapse
Actually, It is reported that replaced one has this issue too in Japan.
Sony don't recognize this issue yet!
I did a video by myself and I don't get it! Where is the problem? I mean where is the problem causing the touch screen failing to work. The only 1 thing what I am sure is if I leave the phone for 20, 30 seconds the issue show up with my touch screen with or without touch the aluminum frame.
Link: https://www.youtube.com/watch?v=nNV_jat9Z5Y
eclyptos said:
I did a video by myself and I don't get it! Where is the problem? I mean where is the problem causing the touch screen failing to work. The only 1 thing what I am sure is if I leave the phone for 20, 30 seconds the issue show up with my touch screen with or without touch the aluminum frame.
Link: https://www.youtube.com/watch?v=nNV_jat9Z5Y
Click to expand...
Click to collapse
How bad it is ....nnn
router0520 said:
How bad it is ....nnn
Click to expand...
Click to collapse
I really hope that this can be fixed. I think this is a hardware defect. much like with the N7 2013 fiasco
router0520 said:
Yes. Sometime it is occurred without touching side panel.
Already reported a lot in japan.
Click to expand...
Click to collapse
Yes I would like to confirm this as well. I didn't even have to touch the side panel.
nizarnoor said:
Yes I would like to confirm this as well. I didn't even have to touch the side panel.
Click to expand...
Click to collapse
I can attest to this one as well. Issue occurs especially when gaming and prolonged touch on the screen and without even touch the side panel.
brapicoco said:
I can attest to this one as well. Issue occurs especially when gaming and prolonged touch on the screen and without even touch the side panel.
Click to expand...
Click to collapse
Exactly, I think we are close. The problem appear after long or prolonged use with the touch screen.
No issues here, i tested for like 20 minutes and its perfect here
No issues with games, paint or the service test
So maybe the C6906 doesn't have it?
Sent from my C6906 using Tapatalk

Weird touch screen problem

As you can see in the attached files there's a 2 vertical lines. But I only use 1 finger to draw that. That's the reason why I can't create a message using swipe because as the finger tip passed on that region the swipe is cut off. Anyone experiencing this? I'm on last version of MM.
Touch Screen Issues are very common as it locks like
https://forum.xda-developers.com/z3-compact/help/touchscreen-problem-t3479762
Mine was at service with a similar problem! Looks like an inverted problem
https://forum.xda-developers.com/showpost.php?p=69377814&postcount=8
fluffi444 said:
Touch Screen Issues are very common as it locks like
https://forum.xda-developers.com/z3-compact/help/touchscreen-problem-t3479762
Mine was at service with a similar problem! Looks like an inverted problem
https://forum.xda-developers.com/showpost.php?p=69377814&postcount=8
Click to expand...
Click to collapse
Wow! Thanks!

S10 plus touch sensitivity not working

I have a stock s10 plus. at first, the issue happened when I tried to pull my notification panel down but realized touch screen isnt working but its localized toward the top. Over the next few days, the area spread from top of the notifications bar to half of the screen and finally to my fingerprint scanner. I though the display is damaged but testing it with *#0*# test prove its working. locking the screen and unlocking it seems to fix it temporarily but it happened after a minute or two. my device feels laggy when the display is working normally. No visual damage nor did I damage it in any way
Arizzrn said:
I have a stock s10 plus. at first, the issue happened when I tried to pull my notification panel down but realized touch screen isnt working but its localized toward the top. Over the next few days, the area spread from top of the notifications bar to half of the screen and finally to my fingerprint scanner. I though the display is damaged but testing it with *#0*# test prove its working. locking the screen and unlocking it seems to fix it temporarily but it happened after a minute or two. my device feels laggy when the display is working normally. No visual damage nor did I damage it in any way
Click to expand...
Click to collapse
Maybe try to factory reset to see if it resolves the issue.
Keno_I said:
Maybe try to factory reset to see if it resolves the issue.
Click to expand...
Click to collapse
doesn't work. i even tried using the firmware that worked before and had no issue but it doesn't work now
Saeremi said:
doesn't work. i even tried using the firmware that worked before and had no issue but it doesn't work now
Click to expand...
Click to collapse
Possible water damage?
It sounds like mobo issue... as the display tests normally and firmware doesn't fix it.
Try a hard reboot.
MOD ACTION:
Thread closed at the request of the OP.

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