Multi touch screen grounding issue - Nokia 7 Plus Questions & Answers

Hi all,
I have a problem with my phone. When I put it on a material that has good electrical insulating properties, for example on a couch and try to use two or more fingers, e.g. zooming in - zooming out on a picture, the touch sensing of the screen blocks and becomes not responsive. One finger is always sensed but 2 or more fingers are sensed only for a short time or not at all. The more fingers you put on the screen the easier is to make it stop sensing your fingers.
This behaviour is more obvious when you repeatedly move your fingers inward till they touch and outward again.
When multi touch sensing blocks, one way to make it work again is to touch with one finger of your other hand the hull of the phone, e.g. the charging socket of the phone, making in this way a kind of grounding.
For visual demonstration you can use a multi touch sensing app, such as MultiTouch or other similar one.
The problem never occurs when:
- phone is handheld
- it is charging
- it is lying upon a not so good insulator, e.g. on a wood or a whasing machine.
I have made some videos that illustrate the problem:
vimeo.com/300242218
vimeo.com/300242398
vimeo.com/300242502
The strange thing is that I sent my phone to Nokia for repair and they exchanged my phone with a new one which however exhibits the same problematic behavior. This led me to think that many of Nokia 7 plus may suffer from this problem.
Could anyone else please confirm that he/she has the same problem with their phone or not?

Related

gentle touch

touchscreens come in verious flavours
the ones our pda have with the coating
wacomm active digitizers which only respond to the pen mostly used on tablet pc's in the high price range
hp have a sensor detect system for their kitcten pc which also seem to work fine and support multitouch like iphone
read about a new tech where the screen itself is a sort of webcam so it can detect touch's and respond to them in kind
said the screen itself could even be used as a scanner
wonder what tech will show it's face in the htc phones to come ...
p.s. wacomm is good for drawing fake rembrandts but poor if you like to click by using headbuts
I don't have the link for it, but I saw this clip on another PPC forum where describing a "two sided" touch screen.
Basically the idea is this: when you use your fingers on a touchscreen you obscure part of the data. So they use a camera on the back of the device plus movement recognition software to see where your fingers are (if you were holding your PPC like a game controller with only thumbs in front of it) and project a shadow of your fingers on the screen.
As if the screen was "see-through".
I tricked my friend into thinking that the mousepad on my laptop was also a scale. Would be pretty cool if the screen on a ppc could weigh small measurements. That way I'd never get chinced again when picking up herb

[Q] HD7 Touchscreen Issue

Folks,
I am new to touchscreen based smartphones and HD7 is my first. So please be soft on me.
Here is my problem when using the HD7. When i am on a call, if i keep the phone close to my ear/face the phone automatically ends the call due to my ear touching the screen/end call button. Is this how touchscreen supposed to work?
I thought there will be a proximity sensor to turn of touchscreen when keeping near the ear/face.
Please help if there is a easy way out of this.
The screen should turn off when it gets close to your face. Try making a call and hovering your hand near the earpiece to test. If the screen doesn't turn off the proximity sensor may be faulty. I would look into getting the phone replaced.
the sensors are in the upper left corner of the display, just past the HTC logo on the TmoUS model, about 3 or 4 cm from the arc in the glass
Thanks for the reply. I did check the sensor and it does work. For some odd reason (may be its just me new to touchscreen phones), i accidentally end up the call when my ear/face touches it. It might be due to the fact that i tend to keep the phone tiny bit away from my face/ear to avoid skin /hair grease and that causes the sensor to not work?
Anyway, i will play with it for couple of days and see how it goes.

[Q] Screen sensitivity

I am not sure whether it is my mind playing trick with me or not, but I feel like my phone is less sensitive after I did the hard reset (power+volume down). Sometimes I need to press 2-3 times because the first light tap was not detected.
So is there anyway to increase the sensitivity?
I have the same problem, but no idea that is the hardware or only software problem.....
Fresh owner of this Optimus 2X in France, in our community, frandroid.com, we encounter the same problem , I think this is a software issue.
Did someone already contact LG??
Maybe they should include this into the bug list thread.
May I know were you guys having this problem since it is out of the box? or after reset?
I have the same problem started from day 1 till now
I have the same issue and already thought I'd be the only one having this problem.
I would not say it's a problem with sensitivity, but it feels like the touchscreen goes into some kind of sleepmode where then you need to press a second time, to wake it up.
Continuous touching is no problem. (like when typing rapidly on the keyboard)
This video is not from me, but it shows the problem.
Have a look at 13:28 and 13:37. The reviewer tries to hit the "Ackermann" entry, but the touchscreen does not recognize the touch. At 13:37 the guy has to press another time to get the entry selected.
http://www.youtube.com/watch?v=VRid-Yhu7Gg&feature=player_embedded
Yes! The touchscreen is definitely less sensitive than my old HTC Hero, and gets quite frustrating sometimes when a scroll misses the first part of the movement or a click is missed.
Sent from my LG-P990 using XDA App
just in case, are you guys using 20110218 baseband too?
The same problem here. If I unlock the screen and then tap on any on screen apps, I need to touch again for it to open. Only the first time though, after that it function ok. I think this is a bug and needs to be fixed... I have my pc for double-click.
Yep, count me in. Same problem here. Sometimes screen taps aren't registered. Will do some research later on, but I think it's a software problem. (maybe you have to tap 2x as fast )
Hi,
same problem here!
Potentially a driver issue. A Nexus S user had a similar issue in this thread: http://forum.cyanogenmod.com/topic/18431-tuning-driver-to-deal-with-unresponsive-touchscreen/
He managed to tweak the driver and it works fine now. Need to know C++ (I think?) to understand though.
9mmBullet said:
Potentially a driver issue. A Nexus S user had a similar issue in this thread: http://forum.cyanogenmod.com/topic/18431-tuning-driver-to-deal-with-unresponsive-touchscreen/
He managed to tweak the driver and it works fine now. Need to know C++ (I think?) to understand though.
Click to expand...
Click to collapse
I see, then probably they will fix it on the next update/gingerbread?
Same issue here.
Correct me if I'm wrong, but the problem seems to be that the screen has zero tolerance when it comes to tapping and swiping together. If you tap and slide your finger a bit directly after the tap, the tap is ignored. In other words your tap has to be a steady tap when you click on a button or an app. Right on the spot and with no swiping or sliding afterwards. I can't reproduce this on any of my other devices.
Ergo, it seems that the natural tapping I'm used to isn't working on the x2. It seems like I have to adjust my tap. I think that this could in principle be solved with a setting somewhere, because clearly the x2 is capable of registering this in for example a web page.
The great thing of this is that you can safely tap and swipe in the app drawer to scroll up and down or left and right. The downside is that a tap with a little swipe isn't registered at all. I would say that LG has choosen here for a wrong setting.
My personal experience about screen sensivity.. can you confirm if it's the same for your device?
I noticed a strange touch response.. and after some tests, I can say that the touch screen and icons are influenced by the surface where the phone was put!
with the phone in my hands, it's all ok (only sometimes - rare - I need to tap more than once).
If I put the phone over a glass surface (like a glass table) without touching it with both hands, the touch and the icons not respond!! NEVER!
If I put the phone on my scanner the touch screen works ok, but the icons not (or only few and rare taps was detected).!
If I put the phone over my big Onkyo amplifier.. It works like in my hands.. or better!! even without touching with hands.. only with a finger!
Put it back on my glass table.. and all stop working again. If I put a aluminium foil under the phone (between phone and table).. the touch and the icons works again !!
If I put it on the bed.. it don't work.
LG support say that they have tested the phone about this issue after my report.. but no strange response was detected by them. I don't know if they really tested it..
Try it and let me know what you think about!
tested on glass surface, I can press and swipe through pages with a finger without problem.
it is true that my device is not so responsive, but aint reaching that level yet
i read about a similar behaviour on other devices because some devices need a proper grounding for the capacitive screen to work correctly. You can find this problem via google.
Some devices have problem in a car-mounting, for example.
But i think thats not the problem the thread-opener talked about?
Guys I'm looking to get this phone and after reading Engadgets review of the X2 where they mention that the screen is not as sensitive to the touch as other phones I got a bit worried and started googling which lead me here!
Is this true? The screen isn't very sensitive and you have to apply more pressure than other capacitive phones?
I know that the OP is talking about a different issue but I reckon LG will get that sorted out via software update, or at least hope so!
Please do post your experience about the screen sensitivity of the X2 as this is putting me off. I currently have the Motorola Milestone 2 which is very sensitive to the touch even with a screen protector on it.
Cheers

A multi-touch issue masquerading as a touch sensitivity issue?

Ok, so I thought I was having a touch sensitivity problem on my Nexus 4, because often a touch or a swipe would go unrecognized...
Then I realized I was noticing it especially in these two situations:
-Turning wifi slider switch on/off
-Swiping back to a previous tab in chrome
Turns out, what was going on was when I reached that far with the thumb, my palm was touching the curved edge of the screen, making it think I was already touching with a different finger. This "numbed" the screen from my intended touch until I shifted my hand slightly, releasing the unintended multi-touch situation. This made the issue seem sporadic.
I am not saying this is what all other people are experiencing, I am just putting it out there in case someone else is unknowingly doing the same thing. I could also imagine typing errors on the far side of the keyboard for people with certain hand shapes.
It seems almost unavoidable due to the thin bezel and rounded edge, but I would think problem could be avoided with some clever "palm touch near edge" recognition code, but until then I just have to get used to not gripping the phone so tight.
-copperwatt
I think that might be the case also. In some instances, it seems like I can't tap on the screen, but it can swipe and if I reposition my hand, it will work.

Wierd issue with Nokia 8.

I only got this phone couple of days back and I am having a strange problem.
After installing a screen guard, touch stops working when phone is lying on flat surface. Once I lift the phone, touch starts working again. This happens regardless of the phone is plugged or not in a power socket.
Removing screen guard resolves this issue. However, I installed three different screen guards of glass, plastic and rubber types and with each type touch stops working on a flat surface.
I also did a factory reset but it didn't help. I tried with case on and off but the problem still persists.
At this point I am clueless how to resolve this issue as the phone doesn't seem to be defective as touch works flawlessly without a screen guard.
Same here!
With glass screen protector I have this issue... Can't really use it while device lying on a table.
Hi... Same here also... I thought the screen problem but not even lying on the table but when in charging lying on the table also can't touch... And sometimes it's stuck when to touch... My nokia 6 i think also like that... Maybe the screen curve is??
I have screen protector bought from Taobao, no such problem on my Nokia 8, TA-1004.
The screen protector is not glass type, but looks like plastic type.
Another strange observation: If I plug headphone jack when the phone is lying on flat surface, touch starts working again.
I suspect this entire thing has to do with metal/glass body of the phone and static electricity generated or magnetic field around touch panel.
I don't have much knowledge on this type of scientific stuff so I am not sure what the problem is.
It's the cheap glass protector and its glue that is messing up the touch screen.
references said:
It's the cheap glass protector and its glue that is messing up the touch screen.
Click to expand...
Click to collapse
I thought so. But what about headphone jack fixing touch issues with screen protector on?
Also, I have used similar quality screen guards on Moto and Huawei phones at my home and they don't have this issue.
Nitg16 said:
I thought so. But what about headphone jack fixing touch issues with screen protector on?
Also, I have used similar quality screen guards on Moto and Huawei phones at my home and they don't have this issue.
Click to expand...
Click to collapse
Are you connecting it to headphones or speakers?
Maybe the capacitive buttons doesn't like the glue and messes up everything? You could try enabling these in the Developer Options: Show taps & Pointer location. Let me know what is happening
references said:
Are you connecting it to headphones or speakers?
Maybe the capacitive buttons doesn't like the glue and messes up everything? You could try enabling these in the Developer Options: Show taps & Pointer location. Let me know what is happening
Click to expand...
Click to collapse
Headphones.
Enabled taps and pointer location. When phone is not touching a flat surface everything works fine. A curve is drawn on screen showing various gestures and a circle is drawn to show taps.
When lying on flat surface, if I use any touch gestures (e.g. scrolling) curve is drawn once in 5-6 attempts. Same with taps, circles appear only once in a while.
It is all very erratic. When I repeatedely try to tap anything, I receive ghost touces at a different part of screen.
Just noticed that I don't need headphone jack to fix touch. Blocking 3.5 mm port with one finger also works. This is truly getting weird.
Have you shown it to the Service Centre? Do they have any theories?
Sent from my Pixel 2 XL using XDA-Developers Legacy app
No, since the phone works perfectly without screen guard, I think service center guys will simply tell me to use it without a screen guard.
But I will indeed show them this problem after few days, though I am not sure they will understand or will be helpful in this regard.
I think I am reaching somewhere. The antenna reception at the top might be messing with touch.
What I have observed that touching the top of the phone or keeping any object or my hand one inch away from top of the phone fixes touch issues.
If I remove the object or move it farther than one inch, touch becomes messy again.
If I put little pressure on bottom chin of the phone, the top of the phone raises a bit so that the top antenna is not close to flat surface any more. This also fixes touch issues. Lowering top part of the phone brings back touch issues.
Anyone else with this issue can test this?
This video exactly describes my issue:
I found that many phones had these issues in past including oneplus, lg, sony and galaxy phones. Everywhere it was mentioned that it is a grounding issue which is unfortunately a hardware detect.
My phone is fortunately within replacement window. So I will contact the seller and request for a replacement.
I was thinking about the grounding, but when you mentioned you used headphones i thought it couldn't be the case.
Keep us updated if you get it replaced.
Just received the replacement. Same problem on the new one
I don't know what to do now. No other phones in my family have this problem and that includes $200 budget devices. This is flagship and much more costly.
I will just summarize different cases in which the touch issues on a flat surface gets fixed on my device:
- Inserting headphone jack (with screen gaurd applied on display).
- Inserting charging cable (with screen guard applied on display).
- Touching any part of the phone with finger including blocking the headphone jack (with screen guard applied).
- Removing the screen guard.
I am tired of this sh*t. I have tried all things possible to fix it. I have also wasted money on 6 different screen guards to fix this issue.
Some guys on galaxy s8 forums mentioned that modern curved phones uses a touchscreen placement mechanism different than traditional smartphones (they were also having the same problem).
There were two possible solutions mentioned:
Find a screen guard that has glue all over, not just around the edges or at dots. Which means that screen guard should stick to the screen 100% flat without any gap, air or bubbles.
Second solution was to use a flip cover to protect the screen and no screen guard.
I will go with second solution and buy a flip cover. I simply have no energy left to hunt for screen guards that work properly on Nokia 8. Not to say that you will never know if it works or not unless you purchase it and stick on your phone.
Hi, I'm writing from Italy and I've the same problem, exactly the same problem, solvable with the same solutions you have proposed: remove the protective film (a glass screen guard in my case).
I'm noticing that the touch screen works perfectly with the protective film only if the phone is connected via USB cable to the battery charger or to the pc.

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