Video with No Sound - Huawei Mate 20 Pro Guides, News, & Discussion

I have noticed a problem with my phone and it seems that the microphone for some reason does not record sounds whenever I take videos.
The only sure way to fix this it seems is to restart the phone.
Has anyone had the same problem? It seems that the P20 also has the same issue.

Yes me too.. I don't know what to do.. After restart its back to normal but after awhile it happen again. No sound during video recording.

Same, I'm hoping this is fixed in any future updates (if we ever get any)

same issue.any fix?

Related

New Incredible S sound problems?

Heey,
My girlfriend just got her new Incredible S but there seems to be a problem with the speaker.
Every time it activates it makes a cracking noise, and when the sound stops it makes a weird noise again.
Could this be a blown speaker or could it be a bug in the software. Don't want to root it because we will probably send it back.
Anybody any advice? What could it be?
what radio do you have i have the same problem with stock radio have flash the latest HTC radio and it works grate
I faced this problem before. Try to remove the back cover, play any sound clip at medium or max volume, touch the dual flash led and feel whether is it vibrating. If yes, then it should be hardware problem. Send back to the local HTC distributor centre
Yes it does sound like a hardware problem to me. If you just got the phone and it's behaving like that, best thing to do is to send it back to HTC.
i also face this problem lately... but at the moment i temporary solve this by Restart the phone and everything normal again.
not sure if it's hardware or software problem. the problem not always happen, sometime only.
is it possible that any apps that install can cause this problem ?
thanks.
try using 9.3.27

Recording Video - No sound

I've just been testing the stereo speakers in a quiet environment, by speaking from either side of the phone, however on playback I can initially hear white noise and slight rustling and then the audio just cuts out completely at the point that I spoke in the recording.
I'm a bit perplexed as to what is causing the issue. Has anyone else encountered this problem?
I have encountered the same issue. The phone completely stops recording sounds in video mode
Had the same issue.
Changed codec to h.264 in camera settings in Video Size section and all of problems had gone.
But the phone still cuts sound after ~3 sec while recording in applications like snapchat or messenger.
Edit: After restarting the phone both applications record sound
So this problems still occurs, despite being on the latest update.
Anyone else encountered this? Just wondering whether it's worse doing a full reset
I have the same issue. Do you have other sound apparatus BT associated? It seems to be linked with BT associated sound with my car. It comes back after turning off and on the phone.
Still quite annoying..
Reboot your phone.
Turn off all Bluetooth devices and Bluetooth on phone.
Try another camera app.
Turn off accessibility features.
Clear data for the camera app.
Verify the mic is working on other apps.
Verify permissions for the camera app.
Are you on a stock firmware or did you perform a different kind of upgrade?
What ROM / firmware.
Thanks for all those tips.
Emui 9 as I had the phone. I bought the P20Pro used two weeks ago and upgraded Ota to 203. I did not tried the camera before the upgrade so don't know the issue was already there.
I have found same issue with P30 Pro.
I'm normal camera mode I had the shutter set to mute.
When then going to video mode this setting carries over and sets mute too.
Still testing if other apps and services can override this setting when
---------- Post added at 06:07 PM ---------- Previous post was at 05:58 PM ----------
If you wish to silence shutter on camera but not use the native camera setting to do so, use tasker to mute the phone when camera app is launched.
This mutes the shutter sound but does not stop video audio from recording.
Hi guys, Huawei P30, ELE-L29, EMUI 9.1.0.153 (C431E4R2P2)
All videos recorded using the phone have sound when played back on the phone (with 80% volume setting) but it can be hardly heard after taking such a video file to YouTube or any other smartphone/computer. Mic gain problem?
I have the P20 Pro and although all setting on video are set to mute it still records sound and it's really annoying as I cant turn the dam thing off, someone techy please help, I'm going back to apple when my contract is up don't like this at all, camera is amazing and only reason I moved back to an android tbh, thanks x
Tracey farmer said:
I have the P20 Pro and although all setting on video are set to mute it still records sound and it's really annoying as I cant turn the dam thing off, someone techy please help, I'm going back to apple when my contract is up don't like this at all, camera is amazing and only reason I moved back to an android tbh, thanks x
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Mute won't mute the video audio, I think it's for UI sounds whilst in the camera app, don't think you can disable audio whilst recording..
Why do you want to? Just curious.
Just to add, I ran into the same issue on my fully update P30 pro.
I was out on vacation and recorded 3 videos back to back. 4K30, HEVC. When I tried the play them back, I found no audio was recorded. The video does have an audio track, but when I pull it out and look at it, it has nothing. Very annoying when you record something that you'll prob never see again in your lifetime (unless you return someday) and find out it didnt work right.
If I test right, everything's working fine. This is the first time this has happened.

Microphone problem

Hi guys, anyone with problems to the mic? Works fine for hours and then it stars having serious trouble of "weird voice" and sometimes doesn't work at all. After a reboot everything restart working well...Very very annoying!
ricky94.v said:
Hi guys, anyone with problems to the mic? Works fine for hours and then it stars having serious trouble of "weird voice" and sometimes doesn't work at all. After a reboot everything restart working well...Very very annoying!
Click to expand...
Click to collapse
Mine too, in the first day! I had to restart. Coming from an iPhone, I was shocked (along with other irregularities) to the point, I think I might have to sell p20 pro.
I had a similar issue on my p20. As it seemed to be a software issue I went into the apps and notifications part of the settings. In here I went to permissions and changed what had permission to use the phone and microphone. I took permission off everything unless it was essential. It has since solved my problem but I am not entirely sure which thing caused the issue however I would guess at the Huawei apps that were trying to use them. Hope this helps with your problems
Problems with Mic
ricky94.v said:
Hi guys, anyone with problems to the mic? Works fine for hours and then it stars having serious trouble of "weird voice" and sometimes doesn't work at all. After a reboot everything restart working well...Very very annoying!
Click to expand...
Click to collapse
I have had 4 p20 pros in 6 weeks and all of them have mic issues. I live in London so signal has never been an issue but with these phones, most of the time indoors people cant hear me...its ridiculous. Nobody has a clue what to do....about to send the phone back for good but I really want it....any ideas?
ricky94.v said:
Hi guys, anyone with problems to the mic? Works fine for hours and then it stars having serious trouble of "weird voice" and sometimes doesn't work at all. After a reboot everything restart working well...Very very annoying!
Click to expand...
Click to collapse
After the last update, my Mate 10 pro, have the same mic issue. sometimes the other side dont ear nothing, and when im activate the hand free, fix
Sort this out huawei...!!!
My p20 pro has same mic problem.. people endlessly can't hear me.....it's pathetic. It's a ****ing PHONE & people actually hearing you is fundamental..!!
Get it sorted Huawei...!
Anyone found out what app i causing this or found a fix for it, other than a restart? I have this issue of stuttering chipmunk voice when i call someone or answer the phone or they just can't hear me at all. It also seems to happen when I record a video with the phones camera app. The video sound comes out all stuttered and chimpunk like again.
Hello, someone that have trouble whit p20 pro screen goes black when starting a call and you have to pusch the start button to get screen going again? Some one who knows how to solve this so the screen shows when start a call? The problem is that I can't cut the call when screen is black

Recorded sound very poor

Hi all,
not sure if anyone else has this issue. When I record anything with my RP2, whether its on snapchat, camera or audio recorder, the slightest bit of bass within the recording massively distorts the whole thing. Razer were no help as they didnt understand what I was saying or trying to explain. Its always had this issue as far as I can remember.
Anyone got any ideas?
Tried the factory settings ect and updating.

Question Poor video call sounds

I am facing an issue with my video calls with all firmwares of global rom since first release untill 12.5.4. the issue is the other side can't hear me well as the volume is really low, and if a group of us are on the video, only the holder of the phone is heard, and the rest are heard like speaking under water.
Tried several apps, all types of available video calls and all same, DUO, messenger, imo, line, Skype, etc.
However, if speaker is on instead of video call, the sound is amazing. Tested mics of all 3 of them and working perfect.
Anyone facing same issue and was able to resolve it? Please let me know how to get it sorted as it is really annoying.
Nothing here I'm afraid, sounds like a mic issue
xNAPx said:
Nothing here I'm afraid, sounds like a mic issue
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Tested mic and tried with speaker, video recording and voice calls are all perfect, except video calls using third party apps only
The First thing I can say is to force stop those apps and clear cache and data and see if the issue persists,try also a reboot after done it
xNAPx said:
The First thing I can say is to force stop those apps and clear cache and data and see if the issue persists,try also a reboot after done it
Click to expand...
Click to collapse
Done, done ,done and a factory reset also done. I believe It is something related to software priorities or algorithm to reduce ambient noise but in a bad way instead of a good way.
As example, I make a phone call with my parents on video call using duo, if my daughter is far around 2-3 Meters from the phone then they would hear her like speaking under water, if further they would not hear her, if closer would be okay. Also, even if close to the phone the volume is lower than usual. However, if it is a voice call with speaker, everything is loud and clear.
This concludes to me as a software issue or apps compatibility with this device. I cannot find a solution, and I see it a very common issue with many devices as well, not only mi 11 ultra, but for this device I cannot find a solution.
Try to make a video call using Duo with people around you, the other side will hear you only and with a lower volume than usual. If you use WhatsApp it is slightly better but still poor.
What Cover do you have? Did you try the same with the phone without cover? Because I don't have this issue (using WhatsApp)
xNAPx said:
What Cover do you have? Did you try the same with the phone without cover? Because I don't have this issue (using WhatsApp)
Click to expand...
Click to collapse
With cover or without cover, same issue
Would much appreciate if anyone got an idea of what is going on and can explain it
a new update
-----------------------------
I found what is the cause, it is called voice gain or volume gain. it is set as low by default and cannot be changed except by root. there are a few applications that can boost gain. as gain by default is set at 1 and can go as high as you could. an app called (Microphone Amplifier) is a simple app that really helped me with it for now but still needs more testing. the app got a very low rate because of no instructions how to use it and very poor UI, but the function is simply what am I looking for.
if anyone have an idea to fix the microphone gain without root please share it with me.
I've tried SetEdit but couldnt find the correct lines (tried volume_voice_xxx) but non of them worked.

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