Hi.
Updated my phone to android pie via Hicare.
Now I have problem with camera.
I don't have stabiliser option in video settings anymore. No matter what resolution I choose.
There is no stabiliser option in settings.
Is this normal?
Video is shaking as hell...
I also did factory reset (full wipe) after pie update. Nothing helps.
Is stabiliser option missing on pie update or what?
Thanks.
I have the same problem.
Yesterday I shot a video and it was awful because the image was shaking all the time.
That didn't happen to me with Oreo.
Do you have option stabiliser in camera settings? For me it's missing.
Tried every option. Even factory reset.
Nothing. Now video recording is awful.
No, I haven't found that option in adjustments, although I don't remember if it was in Oreo.
It did work before and it doesn't now.
Edit: I think I've already found where the OIS setting is: I think it's the icon named "nivel de belleza" (in Spanish) maybe named "beauty level" in English.
I've done some quick tests and it looks like the image stabilizes as the "beauty level" increases.
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
tomzzi said:
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
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And another problem, if we use the beauty levels (stabilizer) the highest quality must be 720p.
I will report it to Huawei. I want full HD with OIS like before.
Hi, my gf did the update to emui 9 on her p10 and has the exact same problem with stabilisation. Or should I say, with the non-stabilisation...Option has been removed and it's now not possible to make videos without shaking. I also have a p10 but still emui 8 and the option for stabilisation is here. And when we compare both results there is no way emui 9 has a big problem. Hope Huawei will make an update to fix this asap.
I've heard that on p20 and p30 (and probably all other new cellphones from Huawei), the AI manage automatically the stabilisation with NPU. Well it's fine, but the problem is that on our p10 that chip simply doesn't exist so what to expect..
I had just reported this issue via the Live Chat function in HiCare. The support agent told me that he will highlight the issue to the relevant department from his end. Hopefully we will get an update to fix this.
I also talked to the french hotline yesterday and I got an email few hours later saying I must do a factory reset and if it doesn't work to send my cellphone back to garantie...
I think they just don't know.
I talked about Kirin 960 and 970 and the guy at the hotline was impressed about how much I know about cellphones...please.
Hope your hotline is smarter than mine and they will fix it with an update.
@Hawkblesker
They dont know. I did factory reset after updating to 9.0 and its the same.
Now i will rollback to Oreo just to confirm that OIS setting is available in Android Oreo and not in Pie.
Also will contact Huawei support in my country.
Edit:
rolled back to android 8 and OIS stabiliser option is in camera as normal and it works. On android 9 this option is missing and its not working...
I have contacted them to report the issue and they say me that they are not aware of this incident.
He has asked me to restore the app camera, which has not solved anything as I already knew, and also wanted me to restore the phone, which I refused because I know that is not the solution.
I think it's important that we all report the problem to Huawei so they can do something about it.
It is unacceptable that an update causes the mobile to lose performance.
Please, let's make noise so they can fix it.
Regards.
I have sent email hour back to huuawei support about this problem.
Waiting for reply.
I will most likely replace my phone with other brand. Samsung maybe. Not sure. Was looking at S10e but is expensive. Other option is P20 pro. Not sure about Huawei.
Maybe Xiaomi. But camera is important for me so not so sure...
On french hotline and after 3 emails explaining everything slowly and clearly they continue to tell me to send my cellphone for reparation..
Got email today from them.
They told me that stabilisation should be automatically enabled in android 9.
That is not true. Stabilisation does not work on android 9.
They dont know nothing...
Some news from Huawei support...
For now only solution is to turn on beauty mode. They will hopefully fix this in next update.
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
antiratar said:
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
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Click to collapse
but in [email protected] and 4K there is autofocus issue. Its hell slow refocusing when you move with the camera. And the problem is not, that there is no OIS in 720p and 1080p. The problem is the functionality of OIS. the video is shaky even if I capture it with tripod.
Autofocus in Emui 9 now is worse then it was before in Emui 8. As you said, it is slow. But not just in [email protected] and 4k. It is same on any resolution. At least on my phone. I know it is annoiyng, but at least stabilisation works. That is more important to me. But Huawei ****ed up big time.
And video on default resolution it's so shaky like stabilisation it's not turned on at all.
same situation here!
Has anyone found a solution?
Video is pretty stable for me, but should it really be possible to disable/enable OIS on the software side? I thought OIS was a physical mechanism in the lense. I know that on an iPhone you have to put a little magnet on the opposite side of where the camera is to actually lock the OIS mechanism.
Edit: OK I can confirm that stabilization does not work for [email protected] fps. This makes me wonder, does the P10 really have true OIS or was it just another example of Huawei's false marketing?
i have updated my huawei p30 pro to EMUI 10.1.0 on 14 July 2020, in region pakistan, and phone was bought in UAE.
The camera app has some settings changed after update, and placed in different section but thats not the case.
Story:
i have done night photography through huawei p30 pro on its previous software, through its official camera app from pro mode, and shutter speed was working fine and giving proper result like if set for 30 seconds so it were capturing for 30 seconds.
But after the update, and tonight at 16 july, i was trying to capture milky way through it, i have set all the procedures needed like tracking milky way and tripod setup etc.
Now i was capturing photos with 30 seconds shutter speed and when the timer will be over the phone will stuck on loading and the pictures will be appeared after a while in gallery.
But i have captured many pictures and still got no perfect result and so i got bit curious because i have watched review of samsung galaxy s20 series phone and it was capturing fine but in my huawei only a tiny bit of something was showing in resulted pictures of milky way.
then i got focused on shutter speed, and it was set on 30 seconds but when i campared it through stop watch in other phone so it was capturing for 15 seconds but the screen was showing that it is set to 30 seconds, i restarted cam app, but still same, tried shutter speed with different mode like wide, normall, optical zoomed, but all are giving 15 seconds and similarly 7 seconds for 15 seconds, and rest it goes upto 32 seconds in 30 seconds mode but capturing is stopped at 15 seconds and rest is just processing only, and only more thing is that EV function gets locked if iso is modified, and then even if you set to auto of any other value but EV will remain locked.
So please someone verify it with old version if you have it and if not then please if any expert is availble so please carify me something, and tell me how to downgrade it so i can get the feature for 30 second back.
Hi,
After the first 2020 ota update the camera started to get blurred and now is completely useless.
So i looked at the changelog and the update "fixed" something related to QRcode reading. So they must have messed something up.
Anyone knows anything about it?
Model: ZE620KL 128gb rom, updated to latest firmware, rooted with magisk and with twrp.
Thanks.
Additionally, wide camera works fine so far. But still it is strange that sometimes the main camera works and right after few minutes it gets all blurr again.
Hello, I have the same problem. It looks like the update killed a part of the camera. Your OIS is broken now. You can either replace your camera (around $10) or, as I did it, you can try to tap on the camera module. It may fix it temporary. A little bump could also work.
I am having a similar issue. Autofocus works fine for images close to the camera. Seems to be related to the QR code update mentioned by @Gyplay.
My phone has been serviced 3 times during warranty (free). It just died 20 days after receiving it. Then, around its 4th month of life it stopped holding charge. Around it's 10th month it just died again. No falls, not a single scratch and no liquid spills...
Now I have been living with this issue with the camera for almost a year...
Never had issues with any of my previous phones...
Perhaps I was unlucky, but will never buy an asus phone again.
Hi all,
I have been using s21 ultra for about 20 days.. the main issue is with camera.. the camera is blured if I go beyond 10x zoom , I could see people taking decent picture of moon with atleast 50x zoom with s21 ultra. Also my screen on time is just 5.30 hrs at max.. please help me through this issues. I have updated latest Feb patch too (G998BXXU1AUB9)
Akathiyaa said:
Hi all,
I have been using s21 ultra for about 20 days.. the main issue is with camera.. the camera is blured if I go beyond 10x zoom , I could see people taking decent picture of moon with atleast 50x zoom with s21 ultra. Also my screen on time is just 5.30 hrs at max.. please help me through this issues. I have updated latest Feb patch too (G998BXXU1AUB9)
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Click to collapse
Hi, I will tell you what I have read that has helped me, hopefully it will help you too.
1) Make sure lenses are clean, I thought mine were but it made a big difference after I cleaned them.
2) In 10x zoom mode and low light, I have to manually zoom out to 16x before it switches to the 10x lense, hopefully it will be fixed in a software update. If you use Night Mode for low light it gives much better pictures.
3) For moon shots, I find it easier to use 30x zoom, tap the rectangular box that appears to the top right to "lock on" and it turns yellow, then tap on the moon to get the "yellow box" to focus. I have read that it makes no difference between 30x and 100x pictures as they are all digital zoom (somebody might know better info on this)
4) For close up/macro shots use the standard wide camera and get close to what you want to photograph, when you get really close you should see a yellow or whie dot appear in the bottom left of the screen, this is the "focus enhancer", tap that to make it yellow to get the best pictures.
Hope this helps you a little more.
Hi. Just a heads up for anyone else coming here. My brand new Ultra camera did this exact thing (couldn't focus beyond 10 x zoom and was too shakey to use at that level). 100% the cause for me was vibrations from my motorbike. I had it in an unpadded mount which had never affected my S10 but a single ride killed my S21 Ultra. Luckily Samsung fixed it under warranty for me.
Hello, I have low vision. It is very difficult for me to read. I would like to know if you can help me. I have a motorola edge 30 ultra. I would like to take pictures of the stars with the g cam, but I am trying different versions of the application and I cannot keep the shutter open with the main camera. or telephoto in some versions of the application, only 10 seconds of exposure are maintained, I need a minute and a half or two. Does anyone know which version can be used or how to solve this?