"To start android, please enter your PIN".
I am getting this message even after performing a factory reset, and wiping dalvik, cache, and system.
I have tried re flashing BlissPop. It seems like the phone is still encrypted somewhere. This all started because I was trying to transfer from Cricket to Mint, and when I put in the SIM card the SIM was asking for an unlock PIN. I couldn't get that to work, so I tried a factory reset, which got me to this point, and now the phone won't boot to anything besides recovery at all.
Any help is VERY MUCH APPRECIATED. This is the only phone I have that's used as a primary POC for several contacts - I did not anticipate problems switching carriers to this level.
Edit: I now even went as far as formatting internal storage, and the phone is still prompting for a PIN on boot.
Was able to get it to boot again after using this method, and then flashing a new ROM again. Now I just need to figure out why the stupid SIM won't communicate.
https://nexus5.gadgethacks.com/how-...ption-nexus-6-for-faster-performance-0158696/
Related
I recently has some issues with my Captivate, even after I used Odin and MasterClear to return it to stock so I called AT&T. They were troubleshooting the device on the phone with me, and told me to do this other as they put "deeper" factory reset. They had me:
Power Off Device
Remove MicroSD and Battery
Power On Device
Enter Code:
*2767*3855#
(once inputted, automatically did the clearing of the phone)
It seemed to have completely wiped everything from my phone. I was wondering if anyone has any knowledge of how that's different from doing a factory reset in recovery mode, or from the system menu? Is this a valid alternative for those with the AT&T Captivate instead of using MasterClear through Odin?
Thanks!
That code does what is known as a hard reset. Think of it as truly putting everything back as if you never used the phone. It is the recommended way to clear your phone if you sell it. As you found out, it truly wipes everything out.
A Master Clear wipes out the data you had on your SD cards like music, any CWM zipped files, etc.
I hope this helps.
you could also format the sd cards
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.
I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?
So.. first of all, I want to say that I am a complete no0b when it comes to bootloader unlocking/rooting/etc... just putting that out there..
So I just unlocked the bootloader on my m7, and everything went fine, until I actually turned on my phone again...
The first thing that shows up is a screen that tells me to enter my password to decrypt my device, even though I have never encrypted it.
Any password entered results in a screen saying:
Decryption unsuccessful
The password you entered is correct, but unfortunately your data is corrupt.
To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed to your google account.
I have tried to factory reset my phone in recovery mode, however it just returns an error message saying that it cant mount /data, and only formats /cache.
When I restart, I get the same 'Decrypt Storage' screen as before...
Is there ANY way I can solve this?
I have absolutely no clue :/
As I said, i'm just a noob
I dont care about any lost data, I just want a usable phone :/
I think I just solved it!
Installed twrp, formatted, rebooted, and everything is chill!
Glad I solved that...
how did you do it
hi im adrian
i to have the same problem with my daughters phone can you help maybe write a how to do it for me.
i would be so greatful its doing my head in lol and my daughter lol
thanks
adrian
my email. [email protected]
[InsertNameHere] said:
I think I just solved it!
Installed twrp, formatted, rebooted, and everything is chill!
Glad I solved that...
Click to expand...
Click to collapse
Hi,
I've got XT1068, updated to 6.0 Marshmallow. In the past, I got it FDE (full disk encrypted).
Few days ago I unlocked my bootloader to gain root access on my phone using http://forum.xda-developers.com/moto-g-2014/general/simplified-modifying-boot-img-t3317605
everything went as expected, but by unlocking it wiped all userdata, so I wanted to re-encrypt the phone (and the external SD especially). But now, encryption fails, telling me "encryption fails, you have to reset your phone" each time I start the encryption, ending in a userdata-wipe.
So I thought about going back to stock fw.
After locking the bootloader and applying stock 6.0 FW, I tried again to encrypt the phone, but I am still unable to do so.
Can someone help me giving some suggestions, how I can fix that behavior and (mainly) how to get some errors/debug shown?
When selecting "encrypt now", the green android symbol with black background is shown for 5seconds, then the phone reboots, shows the bootscreen with the M, then it restarts again (after ~30minute) and shows after another 20seconds the message that something went wrong encrypting.
Ok it seems that I found out the problem in my case by myself.
Instead of using mfastboot.exe -w to delete the data and cache partition, I used recovery mode to delete userdata. I did it twice, since the first run, returns some errors.
After reset, I started the phone and got the fresh-install screen. I skipped mobile and wifi networking and did not entered google account details. Then I restarted the phone and waited for ~5minutes and tried to encrypt - everything works. Everytime I started encryption without waiting for some time it failed.
I hope I can save someone else some time, since factory reset takes ~15minutes each time you do it.
Hello, I have an htc desire 510 cricket that became unusable. so, I attempted to factory reset it, but that did not work. So, in my quest to find an answer, I have tried many different things. I think in the process I have accidentally wiped the system and cache. Then I began to get the system and cache cannot be mounted errors. So, I followed the directions of reformatting those sections using twrp. Still they have remained unmountable. I have tried all the instructions online that I can find. However, now, I cannot load twrp. I can't even boot into twrp from fastboot. When i try recovery or factory reset in the bootloader the phone merely vibrates, blanks and then goes back to the bootloader.
anyone have any ideas how I can bring this back to life, if at all possible?
Thanks in advance for any help you may be able to give.
Dave
Another thing I just noticed
bramwell40 said:
Hello, I have an htc desire 510 cricket that became unusable. so, I attempted to factory reset it, but that did not work. So, in my quest to find an answer, I have tried many different things. I think in the process I have accidentally wiped the system and cache. Then I began to get the system and cache cannot be mounted errors. So, I followed the directions of reformatting those sections using twrp. Still they have remained unmountable. I have tried all the instructions online that I can find. However, now, I cannot load twrp. I can't even boot into twrp from fastboot. When i try recovery or factory reset in the bootloader the phone merely vibrates, blanks and then goes back to the bootloader.
anyone have any ideas how I can bring this back to life, if at all possible?
Thanks in advance for any help you may be able to give.
Dave
Click to expand...
Click to collapse
Now when I just try to start my phone normally, it automatically goes to the fastboot screen. It won't even try to boot up.