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[Q] Is my Xperia Z not waterproof/water resistant?

Just bought it a week ago and wanted to test it underwater capabilities. With all lids closed tightly, seems like my phone still acts like a ballast tank rather than a submarine...
Edit: I wasn't clear enough on this: I tested the phone under 10cm deep, calm, cold water (in a small bucket) for 15 seconds. Results are: http://imgur.com/a/p5c3q#5
I'm thinking that it's taking water from the second microphone hole which is on the back of the phone, then it gets vaporized (very slowly, takes about 2-3 hours) by the heat. Water vapor can be seen condensing on the internal side of the back camera's glass cover...
I contacted with Sony Turkey and they informed me that the getting water inside the phone is actually a "customer error" and it also breaks the warranty. Great Quality Assurance and Great Customer Care. Way to go Sony...
Even though I assume that there was water in the phone, it kept working and still going on. Atleast Sony engineers do their job good.
Good thing that I also contacted the importer of the phone and he promised me atleast a replacement or a full refund.
Are there anybody else got a faulty phone too or am I the unluckiest XZ owner on Earth?

Search and thy shall find the answer.

Dsteppa said:
Search and thy shall find the answer.
Click to expand...
Click to collapse
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.

canerpense said:
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
Click to expand...
Click to collapse
Left my phone in the sink for a while submerged in water and nothing happened besides the usual lower volume which came back to it's normal volume after 45 minutes or so.
Edit: not encouraging you guys to try, just giving info here.
Sent from my C6602 using xda app-developers app

The Z is NOT water proofed.... it carries the IP55 and IP57 certification. Google what that actually means, its somewhat resistant to water and dust. Read your manual/google it.
Skickat från min C6603 via Tapatalk 2

It looks like condensation in the camera area, isn't that considered to be normal?
But of course if you get water in your phone it's your fault, you know how much companies would lose if they didn't said that. Each time people got water in their phones they would be able to trade it in without a problem.

This happens if you put XZ in hot water!

Are you papers at the ports pink?? If its not, it's normal and your warranty is least likely to be voided. If yes then your phone's warranty will be voided
Sent from my C6603 using xda premium

Guys, give him some credit... that's actually very strange. I've never seen so much water/steam gathering inside the phone. Does it happen when you put it in hot water ? In this case it might be ok, but otherwise it shouldn't really happen - not like that. I'm not getting this on mine, no mattery if I just wash it with cold water or take it to the shower...

Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.

canerpense said:
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
Click to expand...
Click to collapse
Hey don't blame me, I'm just saying how these people think.
I don't know how long you got your phone, but if you're not comfortable with it, try to exchange it ASAP!
Contact the source from where you bought the phone.

It's not normal. Change it as soon as possible!
IPX7 =
Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: at least 3 minutes/Water volume: 12.5 litres per minute/Pressure: 30 kPa at distance of 3 m

As babylonbwoy said, and I'll say that too: replace your phone as soon as possible. This shouldn't be happening.

Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:

canerpense said:
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
Click to expand...
Click to collapse
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...

ov3r said:
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
Click to expand...
Click to collapse
Sorry to hear that your phone is dead. I don't recommend powering the phone while there is water in it as water might damage the ccomponents.
Do not use hair drier to dry your phone, it might damage the glue between phone's screen and body. Place your phone in a bag of rice and seal the bag, wait for 6+ hours. Rice slowly captures the humidity in the air and thus humidity in the phone, hopefully allowing your phone to work again.

I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!

Are u sure the flaps where closed all the way?
Sent from my C6603 using Tapatalk 4 Beta

nedbull said:
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Click to expand...
Click to collapse
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
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No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2

kingvortex said:
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Hi,
as there is already been mentioned here, the phone is water resistant, so that I can go to the swimming pool with it, and that's why I bought it cause I don't like Sony... If Sony makes its marketing campaign saying the phone is waterproof and then I buy a phone these and I can not take it to the water, it's my fault? If the indicators are red is because the phone was not well manufactured.
Is there any way to make the indicators became white again?

Xperia Z crashed all together

Hi! I used my xperia Z in shower for the 3rd time now. suddenly it stopped responding. The screen started slowing down and eventually stopped working all in all. Now the screen is black and the LED is red and its even warm from the back. The emergency shutdown doesnt work. I can see some moisture on the backside on the camera. All the flips were tight when i used it. ATM the phone is in bag of rice but im scared ****less because i need the phone in the army and dont want to send it for repairment. Any help would be awesome.

You shouldn't have used it in the shower in the first place. See this image from the user guide -
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So a shower would expose the device to excessive moisture, hot water and liquid chemicals in the form of soap/shampoo, all of which you're not supposed to do.
If water has got inside, I would think something has been damaged, so repair will be necessary unfortunately.
Sent from my C6603 using Tapatalk 2

This happened to me, after a couple of days everything was working... Except the digitizer in the screen. It didn't recognize touch.
I took it back to Phones4u and they replaced it for me.
Sent from my C6603 using xda app-developers app

Well I started charging the phone, and the LED was red. after it turned orange i took it off and tried to boot it up. Nothing happened so i put it back to charger. After doing that sony logo came up and the charging logo too. Not booting up, but at least something is happening.

I wonder why people keep taking shower together with their phone?

Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
shower porn, if you thought it good with the xperia go/advance, wait till you try it with the z

Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
It doesn't matter why - this phone is water resistant up to 1m/30minutes/low pressure and as long as the covers are closed, it cannot die on you - otherwise you claim warranty.
That's what you pay for. And there isn't a "no shower" rule in the manual, so as long as you didn't spill a showergel ( chemicals void your warranty ) on it or sprayed it with what Sony considers a "high pressure" stream of water, and your covers didn't leak ( strips below them are still white ) they'll replace your device.

Akiainavas said:
And there isn't a "no shower" rule in the manual,.
Click to expand...
Click to collapse
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2

kingvortex said:
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...

dont fight
Akiainavas said:
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
Click to expand...
Click to collapse
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers

Agree. Water and Dust proof is not meant to be over exploited. That is something limited to the standards where certain rules apply. I had "washed"my phone couple of times but not beyond that.

riflesnroses said:
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Click to expand...
Click to collapse
We're not fighting mate, just exchanging opinions
Our friend here has slightly different opinion on the matter, and as you said we're both correct - you shouldn't take a shower with your phone, IP certificate or not, but the phone actually should survive that thanks to that certificate as long as you fulfil the requirements ( covers, time, pressure etc ).
Anyway, there are tons of people taking showers with their XZ, washing it, putting it in the sink just for fun - and we only hear single cases of water damage, so I think it's safe to assume it's not a common problem with XZ waterproof build.
If you don't stick to 1m / 30min / low pressure / covers closed / various "do not" rules, you can't blame Sony for anything.

[Q] Xperia Z Design Flaw?

Hello everyone.
I've had to send my Xperia Z a week ago for repairs, due to water damage.
Under the further inspection, all the water indicators placed within the ports of the phone were white, not red.
As such, I believe that the cause of the water damage is most probably caused by a design flaw of the Xperia Z in general.
As I understand, the glass back panel of the Xperia Z is removed through a heating process that weakens the adhesive between the back panel and the chassis of the phone.
Thus, I believe that due to heat issues with the Xperia Z, the adhesive used to seal phone is weakened in that area (top left hand corner, beside the back camera lens), possibly compromising the phone's ability to repel water.
I've seen display sets of the Xperia Z phones, and I've also noticed the issue on those sets.
Here's the link that shows the problem in detail: http://talk.sonymobile.com/thread/127732
Have any of you noticed the same issue, especially when your phone gets heated up? (I've posted up a similar thread on another forum)

It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?

Dsteppa said:
It's not a design flaw, all major parts of all phones stick together with just glue. If it wasn't glue then how for example would people be able to replace a broken screen?
Click to expand...
Click to collapse
I'm not saying that the glue is a design flaw (if there even is a design flaw), but rather, the way the phone was designed is what causes one corner of the back panel to flex upwards (probably due to heat issues).
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i agree. whenever my XZ gets hot the headphone jack flap pops open. the heats causing something to distort in the frame.

Have this issue too.

Yes. I believe Sony overlooked the amount of heat generated from the phone. The phone should be able to withstand the heat generated by itself and not deform in any way.
Others are seeing the same problem.
http://forum.xda-developers.com/showthread.php?t=2304680

Imagine how it's going to be in 1.5 years when your phone has been used thoroughly (including the flaps), gone through 1000 heat cycles and has been dropped a couple of times.......
If I would have the Z, I wouldn't feel comfortable putting it underwater in 1.5 years.
I'm happy with my ZL

It appears as though this problem isn't an isolated incident on my end. It might be good if this issue could be brought to the attention of other Xperia Z owners who might be unaware.
I wonder if Sony is aware of this issue...

The real question is that if the water that cames from back could go to the ports from inside...

Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.

Same here
ShadowTech13 said:
Honestly, in regards to the question of whether or not water could get through the back to the ports, I don't think so.
I noticed one day that there was condensation covering the back camera. I was immediately worried, as I didn't know what happened. I thought maybe it was because it was humid outside and it formed within the phone.
The next day, I dunked it in a cup of water. All was fine, no problems. This was about 2 weeks ago.
Then, last weekend, I took the phone in the pool with me and took some pictures and video. I submerged it completely.
Yesterday, I put it in another cup of water to demonstrate it's certification to a friend.
The device still works to this day. So, I'm not sure whether or not the water will effect anything besides the camera. The camera also hasn't fogged up at all, which leaves me to wonder if it somehow fixed itself or if the adhesive got hot again and then was pressed together while in my pocket. Nonetheless, it still works. I will just make sure to be a little cautious. I don't want to lose such a beautiful device.
Click to expand...
Click to collapse
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!

.LEONARDO. said:
I also had camera lens covered by condensation half an hour after washing my Xperia Z. All the flaps are still white, so I thought it could be because I whashed it at the shower hot water instead natural temperature water at the sink. So I washed it on cold water to test. It seems to be ok at the moment, but 30, 40 minutes later camera lens were condensed again. I decided to keep my phone away from water, and when cleaning it with a towel I noticed the back glass cover was a litte lifted on the left side, not enough to see it, but I can fell it when firmly pressing it. I hope they use a stronger glue on Z1 or why not, screws!
Click to expand...
Click to collapse
Lol a good method of securing the frame would be ideal, as this IS a water resistant device... But overall they did I nice job, I just think they should have paid a little more attention to the heating of the device in strenuous situations. The fact that the device gets hot enough that the adhesive begins coming off or getting lose is a huge problem for Sony.
:silly:

back panel lift and dead camera
This issue is very real... My z now has a broken camera and Sony refuse to acknowledge the issue exists so no warranty.
in reading their documentation the phone is not waterproof as claimed in adverts. So be very careful of it.
hopefully the module i have ordered should sort it..
fingers crossed.

[Q] water gone inside xperia Z

went swimming today , water entered inside the phone somehow ,probably the flaps would have been loose!
as soon i went in ,the phone switched off . i took it out tried switching it on but how ever it didn't turn on.
tried to dry it , even tried removing all the water its been about 8 hours now still not switching on !
my question here is : will sony accept the warranty? cause my phone is barely 5 months old ! and its their manufacture problem that the flaps got loose and water went in .
will it switch on if i keep in dry rice for a day or 2 ? i mean does that really help !?
last question is , is it repairable or my phone is doomed?

udyanth said:
went swimming today , water entered inside the phone somehow ,probably the flaps would have been loose!
as soon i went in ,the phone switched off . i took it out tried switching it on but how ever it didn't turn on.
tried to dry it , even tried removing all the water its been about 8 hours now still not switching on !
my question here is : will sony accept the warranty? cause my phone is barely 5 months old ! and its their manufacture problem that the flaps got loose and water went in .
will it switch on if i keep in dry rice for a day or 2 ? i mean does that really help !?
last question is , is it repairable or my phone is doomed?
Click to expand...
Click to collapse
It's your fault, you shouldn't have gone swimming with it, it wasn't made for that. I think Sony won't repair it, if they repair it they will most likely charge you a service fee for it.
Also trying to turn it on won't help, it'll make things even worse. Try to dry it in rice for a couple of days, DO NOT try to turn it on in the meanwhile.
Edit: see here:
http://userguide.sonymobile.com/ref...product=xperia-z#Water-resistance---Yuga.html
It says no swimming, no diving

St.Jimmy90 said:
It's your fault, you shouldn't have gone swimming with it, it wasn't made for that. I think Sony won't repair it, if they repair it they will most likely charge you a service fee for it.
Also trying to turn it on won't help, it'll make things even worse. Try to dry it in rice for a couple of days, DO NOT try to turn it on in the meanwhile.
Edit: see here:
http://userguide.sonymobile.com/ref...product=xperia-z#Water-resistance---Yuga.html
It says no swimming, no diving
Click to expand...
Click to collapse
but is there hopes of it becoming fine ?

udyanth said:
but is there hopes of it becoming fine ?
Click to expand...
Click to collapse
I'd give it a try

udyanth said:
but is there hopes of it becoming fine ?
Click to expand...
Click to collapse
Not very much. and did you just caried it in your pocket and swimmed?
Even if i spilled my coke on it i would be worried.
And you don't have to say to SONY that you went swimming - you dropped it in your toilet.

Laurisss said:
Not very much.
Click to expand...
Click to collapse
it was in my hand i dipped it in..and it turned off !! i was like wtf?
then i realized water had gone in !
So you're saying that my phone is going to be dead for life and cannot be fixed???? :crying::crying::crying:

After I Put my Xperia Z into Water, Water Came Inside But Camera Goes Black Spot, Is a Lens Problem How to Repair this Problem? It's Not My Lap Screen Fault, I Taken a Sample Photo
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Try the service center and say that your phone got waterdamaged due to loose flaps.
That's what I did with mine since my headphone flap cover was very loose and it got spilled with water. The camera lens got foggy and audio port doesn't work. I turned it off but it never went on again no matter what i did. It turned out you shouldn't turn it back on in those cases.
4 days in rice bed didn't help so I tried the service center. I said the phone got waterdamaged due to loose headphone flap. The guy asked if i submerged it over 1m. I said no, it got spilled by water. He checked the loose flap and said they will check it and told me to prepare for any service charge.
I got it back after 2 weeks free-of-charge. They even replaced the headphone flap. Im gonna take care of the phone now.
Sent from my C6603 using XDA Premium 4 mobile app

boyq said:
Try the service center and say that your phone got waterdamaged due to loose flaps.
That's what I did with mine since my headphone flap cover was very loose and it got spilled with water. The camera lens got foggy and audio port doesn't work. I turned it off but it never went on again no matter what i did. It turned out you shouldn't turn it back on in those cases.
4 days in rice bed didn't help so I tried the service center. I said the phone got waterdamaged due to loose headphone flap. The guy asked if i submerged it over 1m. I said no, it got spilled by water. He checked the loose flap and said they will check it and told me to prepare for any service charge.
I got it back after 2 weeks free-of-charge. They even replaced the headphone flap. Im gonna take care of the phone now.
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
omg are u serious? do we get a fully replaced phone for faulty flaps? cuz i have a feeling my flaps are faulty!! cuz i had clearly closed those flaps
..anyways how much would they charge if they dont replace it? any idea?

damaged flaps on my wifes xz and got the water indicator pink. no water damage really my 2yo son chewed the flap and thats how it turned pink. when we sent it in to sony after it did the black screen brick they charged me $107 saying it was water damaged. tried to explain that it had nothing to do with liquid damage and that it was a well known issue with the phone and had even been acknowledged by sony but they didn't care and charged me anyways

Note 9 Water Damage HELP

Hello my fellow note 9 users,
I have a year-old note 9, which I purchased from Hongkong. The model is SM-N960F. Today I accidentally brought my phone into the pool, which was underwater at about 1m for I would say 5-10 seconds. As we all know, the phone is ip68 approved, so I thought it wouldn't be a big deal so I just took it out and put it under the sun (I didn't turn it off). After a while (like 10 minutes), I realized that my phone turned off, which was weird because this never happened before when I submerged it underwater.
My phone would display a 0% battery on the lock screen then immediately turn off, which was weird because I knew that I had at least 80% battery. With the phone turned off, I took out the SIM tray and the S-pen, and found that the SD card and the SIM card was all wet. I shaked the phone several times and found droplets of water dropping out of the SIM slot and the speaker hole. I left the phone turned off for around 3 hours, then 'accidentally' turned it on. The phone turned on with 64% battery on SAFE MODE (even though I didn't boot it on safe mode), and everything seemed to work fine (I turned it off after checking if the phone works). I still see moisture in both front and back camera, which pretty much tells me that the there is moisture remaining in the system.
For now, I put the phone in a ziplock full of uncooked rice (with the SIM tray and S pen removed), and I am planning to leave it there for maybe a day or two.
Taking it to service is challenging for now, as I bought the phone in Hongkong and I am in Korea right now. Taking a foreign samsung to Korea's samsung center is complicated and very time consuming, it is probably unlikely that I will be able to get my phone fixed from Samsung here.
I would appreciate any recommendations or suggestions to what to do with my phone now, and whether it is OKAY to use it after I take it out from the rice and there is no visual representation of moisture.
Thanks.

Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!

oddbehreif said:
Water damage is always something not to be taken lightly. You mentioned a pool - it's very likely that even if you manage to completely dry off the internals, there will be residual chlorine deposits which will cause problems eventually; mostly in the form of corrosion and/or shorted out electrical contacts. The best thing to do would be to rinse the phone inside out with distilled water, which may or may not clear out said deposits, but as the phone's glued shut pretty tight, it's a bit troublesome.
You can try using it after it's completely dry, because hey, what have you got to lose? If it works, cool, and if not, you'll end up replacing the internals anyway. Just don't forget to back up your data!
Click to expand...
Click to collapse
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...

22maxp said:
Thanks for your response! I left it in rice for around 18 hours now, and I do not see moisture in the front-facing camera and both of the back cameras. I still see tiny water droplets in the flashlight bit, so I'm waiting for those to dry out as well.
And also, how would I 'rinse' the phone inside?
I'm quite disappointed in samsung; they advertised the phone to be safe in '5ft for 30min' but here I am after bringing it to the pool for 5 seconds...
Click to expand...
Click to collapse
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.

oddbehreif said:
I mean fully disassemling the phone and washing the parts with distilled water. Not a very practical solution.
Pool water is different from fresh water; it has lower surface tension due to the added disinfectants, which means it will permeate seals designed for only fresh water relatively easy. Your phone is rated IP68 for fresh water; it will not hold up well against chlorinated water or soapwater.
Click to expand...
Click to collapse
Okay disassembling the phone doesn't seem to likely to me. Just to mention, the 'pool' the phone was dropped into was from a hotspring. It was an outdoor swimming pool from the hotspring, so I'm pretty sure there won't be any chlorine or stuff like that in it. Maybe some natural minerals?
I checked the cameras of the phone again, and it appears that the front facing camera is STILL wet, and the flashlights as well. Will leaving the phone with the uncooked rice for a longer bit (maybe a day or two?) completely dry out the phone? I did see improvements with the rice method as the back camera is fully appeared to be dried, but I am unsure if the water moisture will be able to escape the system fully.
Again, thanks for the response. I really appreciate your comments.

If the water is clean, you may be in luck! Just make sure to dry it out completely before attempting to use it. You can accelerate the process by placing the phone somewhere warm (30 to 40 Celsius, or 85 to 105 fahrenheit - not too hot or the battery may take damage), or by carefully blasting it with a hairdryer on the lowest heat setting (the airflow helps a lot). You'll also want to use any silica gel packets if you've saved those when unboxing items.

If it can reassure you, back in the days I dropped my Note 3 in my wife's bath (that phone has no IP rating), and it's still working and is still used daily by my mom to make phone calls and do basic stuff, the cameras still work too. When it happened, I put it in a ziplock bag with a few silica gel pouches like these.
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Thanks guys I fixed it!
After I left my phone in rice for around 2 days, I tried turning it on and found that the screen was dead. The phone won't turn on, there would be a couple of blinks and instantly turn off. I took my phone to the Samsung A/S center, and the guy opened up the phone. He said: You already tried turning it on and it failed, which means there are probably damages in the internal, it would cost around 700$ to switch them up."
Of course, I wouldn't spend that much money to save my phone, so I returned home with my broken phone. I opened up the phone again, and decided to separate ALL the parts in the phone (except the batter). I found moisture on the motherboard and the camera as well, which i dried using a hairdryer and tissue. After ensuring that all components are dried, I cleaned the board using isopropyl alcohol, then put everything back on together. Magically, my phone works just fine now .
Thanks for the support you guys gave me. I didn't think I would end up opening up the phone myself, but I think it would be worth a try if Samsung tells you to change the motherboard for 700$.

I am glad that you managed to repair your device. But beware that there maybe unexpected damaged to the circuits due to the fact that your device's internals have been submerged in water for that long.