I've observed some troubling camera behaviour when I'm using the phone outside in temperatures below freezing (a couple of degrees below Celsius seems to be enough). Typically the camera app will freeze (no pun intended) with a black screen, other times it will just instantly crash back to the home screen. I've tried a third party camera app as well, which in the same conditions said that there was no connection to the camera (paraphrasing).
Initially I didn't notice that the problem was temperature related since it persisted after coming indoors, if I had tried using the camera unsuccessfully outdoors in below zero C temperatures. Apparently a reboot is required to fix the problem. However the pattern has since become clear, that the initial problem only happens if I try to use the camera outdoors in those conditions. Although if I have kept the phone stowed away in an inner jacket pocket instead of an outer one it can sometimes keep it warm enough that I can use the camera for a little while before it gets too cold and crashes.
I have never run into any problems with prior phones using their cameras in the winter, even on very cold days 10 or 15 degrees below zero. Is anyone else having the same winter problem with the Huawei P20 Pro or is there a technical problem with mine?
MikeMTS said:
I've observed some troubling camera behaviour when I'm using the phone outside in temperatures below freezing (a couple of degrees below Celsius seems to be enough). Typically the camera app will freeze (no pun intended) with a black screen, other times it will just instantly crash back to the home screen. I've tried a third party camera app as well, which in the same conditions said that there was no connection to the camera (paraphrasing).
Initially I didn't notice that the problem was temperature related since it persisted after coming indoors, if I had tried using the camera unsuccessfully outdoors in below zero C temperatures. Apparently a reboot is required to fix the problem. However the pattern has since become clear, that the initial problem only happens if I try to use the camera outdoors in those conditions. Although if I have kept the phone stowed away in an inner jacket pocket instead of an outer one it can sometimes keep it warm enough that I can use the camera for a little while before it gets too cold and crashes.
I have never run into any problems with prior phones using their cameras in the winter, even on very cold days 10 or 15 degrees below zero. Is anyone else having the same winter problem with the Huawei P20 Pro or is there a technical problem with mine?
Click to expand...
Click to collapse
Hi! Check this issue In your area if other people are using p20 pro and let us know.
Yes, I've the same problem. The camera only works when temperature is above 5 degrees. When temperature is under +5 degrees the camera don't works and appears a black screen, I must to keep the phone in a hot place under my jacket. I restart the camera, I empty the memory cache and the problem continues and persists until the phone reach a normal heat temperature again. I'm also looking for a solution. I'm living in Spain but now is winter and I like to make nice photos with cold weather and snow. May be you know any fix in order to solve this problem?
Thanks
This seems like a somewhat substantial design flaw. Who doesn't want to take winter photos?
I've found that it will work if I keep it in an inner clothing pocket so body heat keeps it warm. Although presumably (haven't gotten around to test that yet) the camera will likely crash if I keep the phone out in the cold air long enough for it to be cooled down to whatever is the failure temperature limit. It's extra annoying that once the camera app has been opened to failure a reboot is required even when back indoors in warm temperatures (if I don't attempt to open the camera app while I'm outside it will work fine again once the phone is warm without a reboot).
This is my first non-Samsung smartphone. I might be going back to Samsung next time.
[email protected] said:
Hi! Check this issue In your area if other people are using p20 pro and let us know.
Click to expand...
Click to collapse
If you mean because of weather differences, the problem first appeared when I visited my family for Christmas 2,500 km NW of here and now continues when I'm back in Bulgaria. All instances of the problem have been with temperatures right around freezing or no lower than -5 to -7 degrees C. No extreme weather conditions.
I don't know anyone here with the same phone - although a friend bought the Lite version recently, I haven't heard from her if it has the same problem - but I might ask in the shop. I'm hesitant to have them take it in for repairs though, I'm guessing they will likely just test it in normal operating conditions (ie. indoors) and send it back with an "all fine".
[email protected] said:
Yes, I've the same problem. The camera only works when temperature is above 5 degrees. When temperature is under +5 degrees the camera don't works and appears a black screen, I must to keep the phone in a hot place under my jacket. I restart the camera, I empty the memory cache and the problem continues and persists until the phone reach a normal heat temperature again. I'm also looking for a solution. I'm living in Spain but now is winter and I like to make nice photos with cold weather and snow. May be you know any fix in order to solve this problem?
Thanks
Click to expand...
Click to collapse
Hey, you can't use the camera under these conditions every time? Does the system update work? What is the version of your system?
I have a P20 Pro too and I live in North of Italy, I took photo in frozen places and even during a snowfall, and sincerely never experienced that issue. I had an issue with camera all around, with continuous force closes, and even popups saying camera is not available. In my case, I solved reinstalling the phone from scratch. I admit i did a whole lot of minor and major updates, always without restoring. Since then, camera worked correctly.
Yesterday i let my phone outside with - 11c and on tripod to capture birds when they eat. I used my galaxy watch to remote camera. 30 minutes outside and all good.
Hello!! Thank you for your help!! Yes the camera only works when is heat +5 degrees, under this temperature crashes. When I am outdoor and is cold the camera don't works and when I come back to home with normal temperature the camera works again.
I have activated all updates and the system version is:
Model CLT-L29
Compilation number CLT-L29 8.1.0.161(C432)
GPU TURBO
Emui/Android 8.1.0
Kernel version 4.4. 103
[email protected] #1
Mon Oct 22 18:56:42 CST 2018
Thank you in advance and thank you for your reply.
bobo have a dream said:
Hey, you can't use the camera under these conditions every time? Does the system update work? What is the version of your system?
Click to expand...
Click to collapse
[email protected] said:
Hello!! Thank you for your help!! Yes the camera only works when is heat +5 degrees, under this temperature crashes. When I am outdoor and is cold the camera don't works and when I come back to home with normal temperature the camera works again.
I have activated all updates and the system version is:
Model CLT-L29
Compilation number CLT-L29 8.1.0.161(C432)
GPU TURBO
Emui/Android 8.1.0
Kernel version 4.4. 103
[email protected] #1
Mon Oct 22 18:56:42 CST 2018
Thank you in advance and thank you for your reply.
Click to expand...
Click to collapse
You're welcome. I think this phenomenon is very strange. Let me test it.
Related
Hi,
I have a H1 and today morning i thought of taking some pictures in my garden. Everything went on fine and then all of a sudden my phone's camera was unable to focus on anything. it just stays blurry. and when in touch to focus it just keeps changing the metering. if i turn the app off for 5 min and turn the camera on again it focuses for a few seconds and then again loses focus.
Could this be a hardware issue or software issue? im running ARHD 7.3 with a stock kernel.
regards
Archit
architkumar said:
Hi,
I have a H1 and today morning i thought of taking some pictures in my garden. Everything went on fine and then all of a sudden my phone's camera was unable to focus on anything. it just stays blurry. and when in touch to focus it just keeps changing the metering. if i turn the app off for 5 min and turn the camera on again it focuses for a few seconds and then again loses focus.
Could this be a hardware issue or software issue? im running ARHD 7.3 with a stock kernel.
regards
Archit
Click to expand...
Click to collapse
hi
greetings,
IMO its a software issue
boot into recovery and wipe cache and dalvick cache and reboot againg
shrex said:
hi
greetings,
IMO its a software issue
boot into recovery and wipe cache and dalvick cache and reboot againg
Click to expand...
Click to collapse
I had tried that among other things like changing kernel and upgrading from arhd 7.2 to 7.3..
.
But I noticed something, my battery was low so I was running at 1ghz and now it's at 50% and the problem has gone... Could be a mix of diff software issues.. Fixed for now though... Whew!!!
architkumar said:
Hi,
I have a H1 and today morning i thought of taking some pictures in my garden. Everything went on fine and then all of a sudden my phone's camera was unable to focus on anything. it just stays blurry. and when in touch to focus it just keeps changing the metering. if i turn the app off for 5 min and turn the camera on again it focuses for a few seconds and then again loses focus.
Could this be a hardware issue or software issue? im running ARHD 7.3 with a stock kernel.
regards
Archit
Click to expand...
Click to collapse
I am having exactly this issue..
After a few seconds camera can no longer focus -
Stock T-Mobile UK
Could be due to low power or might also be because of dirt/dust/spec in your camera lens
Riyal said:
Could be due to low power or might also be because of dirt/dust/spec in your camera lens
Click to expand...
Click to collapse
tony_man said:
I am having exactly this issue..
After a few seconds camera can no longer focus -
Stock T-Mobile UK
Click to expand...
Click to collapse
i fixed the issue buy just putting my phone on charge! it was definitely cause of the low battery. ive programmed setcpu to underclock it to 1ghz when it reached under 25% battery, so that was causing the issue..since then ive not seen the issue crop up again. i highly doubt dust can get in so there shouldnt be any need to panic about it.:good:
architkumar said:
i fixed the issue buy just putting my phone on charge! it was definitely cause of the low battery. ive programmed setcpu to underclock it to 1ghz when it reached under 25% battery, so that was causing the issue..since then ive not seen the issue crop up again. i highly doubt dust can get in so there shouldnt be any need to panic about it.:good:
Click to expand...
Click to collapse
Happens on full charge..
Just charged - got full light -- lens clean
after a few seconds - focus is gone.
are you on a custom rom?
architkumar said:
are you on a custom rom?
Click to expand...
Click to collapse
nope - I'm completely stock t-mobile
Camera is fine when its first used.
tony_man said:
nope - I'm completely stock t-mobile
Camera is fine when its first used.
Click to expand...
Click to collapse
hmmmmm....wow i thought it was a custom rom issue..maybe rooting the phone and the installing a cpu governer like daemon or setcpu might help..you try setting minimum frequency to 1.2 and see if that helps..
coz i got myself an O2 version from uk and installed a custom rom on it.. and well one morning it started acting whacky..but putting it on charge helped..it could be possible..i sifted through the other posts and i believe we are the only 2 people who have faced this problem..but had it been a hardware issue it would not have been fixed so easily so im pretty sure its a software bug..
Could be a problem with the camera sensor over heating
Wow is that even possible? I did not know that.. The problem Did come up after I tried some panoramic shots and a few regular pics out in the sun..
Sent from my HTC One using xda app-developers app
T-mobile have offered to replace my phone
And HTC UK have offered to take it for repair..
Not sure which option gives me the quickest turn around.
It's annoying as it works fine from time to time.
That's sad.. Coz I know how it feels to not have your phone with you.. I was lucky then I guess that it got fixed for me automatically.. But dad's theory could be correct about the sensor heating up.. Keeping in mind that it's more sensitive to light in the first place
Sent from my HTC One using xda app-developers app
and the problem is back again i was out with my friends last night and we were testing low light capabilities and the moment i switched to hdr video the camera gave up again... now its not even able to focus after being put on charge.. i tappe the phone a couple of times and it focussed but again failed..you think its a hardware issue
? or a power management issue by the kernel??(tried stock and bulletproof kernels)
Definitely sounds like the sensor overheating. On a lot of dSLR cameras with video and live view, they switch off after a short time to avoid the sensor failing
Dal1970 said:
Definitely sounds like the sensor overheating. On a lot of dSLR cameras with video and live view, they switch off after a short time to avoid the sensor failing
Click to expand...
Click to collapse
But I left the phone along overnight and it still had trouble holding focus for too long.. 5 or 6 seconds max... Could there be a possible software issue too coz apart from me only one other person is facing the same issue..
Sent from my HTC One using xda-developers app
That is why it sounds like hardware fault. If it was software, then more people wold be getting the problem.
Once it has cooled down for about 5-10 mins then it will work again, briefly.
Send back for a replacement, is my recommendation
i cant...i had it imported so its almost impossible to get it replaced..ill have to figure something else out...
Anyone else facing the same issue? it keeps cropping up again and again..
Hello everyone, I'm having a problem with my Huawei P20 Pro. When the temperature is low, the screen stays black with green bands flashing. Once the temperature is higher, the phone operates normally.
Do you know this problem?
https://hebergeur-images.com/fr/vi/aecd79a1eabbaa35693b0923b7af83b9
Thank you in advance for any information.
tomybreezy said:
Hello everyone, I'm having a problem with my Huawei P20 Pro. When the temperature is low, the screen stays black with green bands flashing. Once the temperature is higher, the phone operates normally.
Do you know this problem?
https://hebergeur-images.com/fr/vi/aecd79a1eabbaa35693b0923b7af83b9
Thank you in advance for any information.
Click to expand...
Click to collapse
how low is the temperature?
spityu85hun said:
how low is the temperature?
Click to expand...
Click to collapse
I installed an application (battery widget reborn), above 22 ° it works but once in standby and below 22 ° it can not work.
tomybreezy said:
I installed an application (battery widget reborn), above 22 ° it works but once in standby and below 22 ° it can not work.
Click to expand...
Click to collapse
interesting ... i suggest you bring it into service
I iahve the same issue with my p20 pro. Did you fix it?
I don't think this is something put in the software. It bust be faulty hardware. I'll give mine a text later today and see what happens.
XDARoni said:
I don't think this is something put in the software. It bust be faulty hardware. I'll give mine a text later today and see what happens.
Click to expand...
Click to collapse
i think is definitely is a hardware issue but might not be the screen, the screen is black might caused by not enough power/current when the device is kinda cold. i think it relates to either the resister or battery
jeffreyQC said:
i think is definitely is a hardware issue but might not be the screen, the screen is black might caused by not enough power/current when the device is kinda cold. i think it relates to either the resister or battery
Click to expand...
Click to collapse
Sorry I just remembered to update you on this. I was not able to replicate this issue. I have a P20 Pro model number CLT-AL00 and that issue is not present on my device.
Getting this exact same problem with my Huawei P20 Pro. Really would love to know if it's temperature related as it this problem has been more frequent going in through winter season.
I found out that the screen won't light up if the brightness is swipe to the lowest. So I Kinda solved the problem by disable Auto brightness, make sure it is not at the minimum brightness. It works for me.
Warranty should help you with your phone. Clearly it is a defective unit
Hello,
Have you managed to sent the unit to service or something? Found the problem?
I'm asking because I have the same issue on my P20 Pro and I've tried all sort of things, safe mode, factory reset, etc., with no success.
I'm also having this problem, but I have a black screen of death (EEEK) My alarms on my phone went off this morning whilst the phone was on charge, I turned them off and when I woke up again my phone won't turn on. Have tried power and volume buttons and plugging into the computer. My room was very cold this morning as was the phone, so I'm hoping it will get life again after it gets warmer! ahhhh!
tomybreezy said:
Hello everyone, I'm having a problem with my Huawei P20 Pro. When the temperature is low, the screen stays black with green bands flashing. Once the temperature is higher, the phone operates normally.
Do you know this problem?
Click to expand...
Click to collapse
I have the same issue.. I feel it's something to do with the OLED (Organic Light Emitting Diode) display requiring a certain ambient temperature to properly function. If you've ever used a simple calculator when it's cold it takes time to adjust the flow of electrons from one cell to the next because the flow of electrons is restricted. I think this is the same case but on a much more complex level where all cells are required to work in a matrix like structure. The first time it happened I panicked though. :laugh:
When I had a desire hd I used to be a ground worker for an autumn and a winter, same thing happened to me too hardware doesn't like extreme temps either way, sure a CPU / GPU can be put to either extreme but not the screen, nor the battery and probably a bunch of other components.
Strange things can happen.
When you're at room temperature does the same happen? Normal operating temperatures, same as our bodies, apple recommends this as does Google.
You'd find more on Google.
If there's a defect then sure send it in, but I have seen something similar first hand, I'd leave my phone in my jacket on the bricks (covered whilst working) and sometimes it wouldn't switch on, when back home indoors it'd be fine.
Edit: did the Google bit for you.
https://www.testbirds.com/blog/the-effects-of-cold-weather-on-your-smartphone-and-how-to-stop-them/
tomybreezy said:
Hello everyone, I'm having a problem with my Huawei P20 Pro. When the temperature is low, the screen stays black with green bands flashing. Once the temperature is higher, the phone operates normally.
Do you know this problem?
https://hebergeur-images.com/fr/vi/aecd79a1eabbaa35693b0923b7af83b9
Thank you in advance for any information.
Click to expand...
Click to collapse
Thanks for descovering the issue on my phone...
I just put it on my pocket until it warms up and the problem disappeared... lol
I have the exact same problem on my p20 pro, black screen with green bands when the temp is below 22 or 23 °C, and black screen only when colder. And no solution so far...
Hi guys,
do any of you have trouble warming up your phone when recording video?
The last time after 17 minutes of recording, the camera app was turned off with the message that the phone is too hot for further use..https://youtu.be/tyRIFi-bb4Y
Is this normal for long shots?
This was the reason I returned my (Exynos) device. For me it was the front camera that would get hot (so that the phone needed to be put down) after about 5 mins of a video call, but on the few occasions I took some pictures with the main camera the heat was indeed unacceptable. Nothing I did (cache wipes, factory resets, latest firmware etc) removed the issue, so I assumed my device was faulty.
Imo normal cameras overheat when you shoot in 8k (some in 4k) so why phones can't. BTW did you film a fireplace ?
I recorded in 4K30 and I didn't record the fireplace but the TV screen
iPhone 11 it’s not near hot as S21Ultra, even after 20 minutes of filming 4K30.
Nope no issues with my Exynos, never overheated once during video recording. Stays around 35degC.
It's not normal. Try disabling power management.
Try clearing the system cache.
Try a hard reboot (not reset!).
Try clearing cam data.
Do a factory reset if you did a major firmware update otherwise don't.
Track down the cause(s) and correct by either disabling and/or firewall blocking them.
Many system apks like Android, Samsung and Google are prime suspects.
17 minutes of recording could cause the phone to heat up a little..no? it seems normal..
Post Nine said:
17 minutes of recording could cause the phone to heat up a little..no? it seems normal..
Click to expand...
Click to collapse
A little not a lot. I've used my 10+ longer then that in warm ambient temperatures and never came close to a thermal shutdown. That's running way too hot...
Turn OFF all apps from background and turn on airplane mode and try again.
When I first got the phone it got extremely hot especially when charging. After having it for several days I can say that there is no issue with heating anymore. I think it just needed to go through a few cycles to balance out
My 2 day old, 5a with 5g just overheated. I have no case on it and it wasn't charging at the time. I was in a FBM video call and at about the 30 minute mark, I got the overheating warning. A few minutes later, the phone froze for about 60 seconds and then resumed. The phone was very hot to the touch! Ironically it was propped up against a laptop screen that was in hibernation mode and there is a table fan approximately 8 inches from the device blowing directly at it.
I reported it to Google Support and 1st level was very understanding. 2nd level told me to try some tips that he would send me because I was probably just overusing it. I told him I was using it exactly the same way I used my 2xl, but that didn't seem to make a difference.
I'll keep this updated as I continue to use my new "hot" phone.
Interesting. There's a known issue with recording 4K video, but this is the first time I've heard of an issue just streaming video.
Keep us updated for sure.
I have not tried the video recording at 4K...but I have been streaming YouTube videos and no overheating for me. YMMV
I have experienced the overheating issue while using video recording at 60 fps 4k. The phone didn't seem warm at all though so here's hoping it's just a software fix Google can implement.
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
I noticed the same thing today on my new Pixel 5a. Wasn't doing anything other than participating in a Whatsapp video call and browsing text messages.
I do have a Spigen case but the ambient temperature was low 70's inside.
This could be concerning...
luciferin said:
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
Click to expand...
Click to collapse
I had a similar heat issue when setting up my phone the first time as well. It was when I was just going through the setup, and transferring everything from old phone to the new one. I, unlike you, have never experienced the heat build up, that occured with this phone, on any other phone in my many years of flashing ROMs and setting up phones (unless I was flashing it multiple times due to issues). So, this post does leave me a bit concerned....
I hope once I get my case that this doesn't start occurring for me.
I have experienced the video camera causing the over heating. It appears that any app using built in video recorder will produce the heat. Google camera, Duo, … Zoom. I did a little searching before checking here on xda.
Google admits that the issue is with the 60 bpf 4k recording that is the cause. And of course they do not have a fix available at this time.
I was hoping to find a way to lower the setting to 30 bpf but I cannot locate a way to change the setting. Can anyone help with that please? Or is it possible to install a different camera from the play store with custom video settings, and set that as default for all video?
Edit: I use the system wide dark mode, so I didn't see the camera drop down arrow which opens the settings popup. Open the camera, select video mode, touch the drop down arrow at the very top center of screen. The default setting for Frames/Sec is Auto. The other 2 options are 30 bfs and 60 bfs. Select 30 bfs. Touch outside the popup to dismiss.
I left the resolution at Full HD which is the default. Most users report the issue is while using 60 bfs at 4k.
My wife, who is traveling in another section of the country, also reports over heating. She was not actively using any app when the heating issue occurred. After rebooting the device she saw that the WebEx Meet app was attempting to connect in the background. A persistent silent notification was displayed in the notification tray. This app was one of many that she had transferred from her old device to her 5a during the initial setup process. I told her to uninstall that app. Then review all apps and remove any not needed. Probably should do the same as I have not looked at which of them may also be outdated and needlessly using system resources.
Grr, time for an update. I've had the overheat warnings every few days, but no noticeable effects from it. Until today!
I was in a long video call, maybe an hour or so and got the warning. Shortly after that, the phone shutdown. It was not charging at the time, battery was at 51%
I contacted support and they listened to my complaint and asked all the same questions as last time... except for the new question to confirm that I bought it from the US Google Store (I did of course, but not sure why they would ask that). They said a specialist will contact me via email within 2 days.
Having this issue as well. Shut down the phone for 10m and still got the issue when I powered on.
Crazy
I had a 5a for about 2 wks. I was in Facebook video chat for about 15min when overheated and dropped internet connection. I was holding phone in hand parked in car 80 degree day. I had one day left to return it, so I rma'd it. No way to report hardware problem as reason for return. Charged me $35 restocking fee. I loved the phone, but they need to solve this. If they fix it, I may buy again.
The phone overheating at all is unacceptable. I've never even personally seen/felt a phone "overheat". That's crazy.
Obviously some kind of defect that google will ignore for 1 year as per protocol.
I've only had my 5a 3 days so far but mine has yet to overheat. And I'm a heavy user. Now my OnePlus n10 after the android 11 update would overheat multiple times a day, sometimes when just sending a text. When it was on Android 10 it never overheated.
Im starting to have those issues too. I cant record for more than 1 minute sometimes
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Deadmau-five said:
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Click to expand...
Click to collapse
No, I still can't record for over about 30 seconds to a minute
Unfortunately no... I'm still getting the overheating after the update.
This happened to me initially, like one user mentioned, when I got the phone and it was building the cache. More recently this happened to me while on a Caribbean vacation to Anguilla; was using the phone for pictures outside. It never got hot enough for a general overheat error, just always warning me that the camera was too hot and flash was disabled, or at one point camera was too hot when I was taking video and said the video could be unstable. I was filming in 1080/60. Switched to 1080/30 and it was ok. I have a Spigen Tough Armor case, so I wasn't surprised at that.
UPDATE: The phone finally died. I had been receiving the overheating issue about once a week since the beginning. Google support didn't care. Now, while I'm travelling in a foreign country, the phone died.
I called support and they said as a 1 time deal, they will replace it free of charge. However they only ship to the US and I have to send back this one in 14 days. That is an issue because mail from here takes months sometimes to reach the states. I"m not due back in the states until this summer.
WORST part: the password safe app that I use on my phone unlocks with my fingerprint. Never requires the actual password, so SHAME ON ME, I forgot that password. I have the password app on my laptop and it has current info, but I can't access it because I don't remember the actual password. :-(
PSA: use your actual password from time to time to ensure you don't forget key passwords!
Hi all friends, camera of my S21u (SM-G998B/DS) has had a focus issue for around 4-5 months now. When shooting the camera fails to focus on objects or humans around 1 meter away or more. The image comes out blurred. My temporary solution is to shake the phone a few times at medium strength against my palm before taking photos. This helps a lot, but not always. Moreover, when using between 3x and 10x zoom, the screen displaying the image is shaking terribly. When more than 10x, no more shake. However, when shooting close-up it is very good and never fails to impress. I can get as close as 1cm and no intervention at all.
I always update my phone to the latest version available from Samsung, hoping that it would fix this issue. But issue still remains.
Same here, I noticed this a few months ago, always updated firmware, never hard drops (few small drops with case).
one solution is to give a little bump to the camera corner and the focus works.
Some say blocked OIS sensor, others say after certain firmware update, I don't know yet the correct answer.
Thank you mcbyte_it for sharing.
I feel this may be a software issue. I hope Samsung will fix it soon; otherwise this will be my last Samsung phone for me.