How to get in line for Galaxy buds? - Samsung Galaxy S10 Questions & Answers

I preordered the phone with Tmo via calling customer support. Is there a way to get in line now for the buds or do I have to wait until I get the phone?
Thanks in advance,

If it's anything like pre-ordering from Samsung then you have to wait until you get the phone. You then have to log into the Samsung Memebrs App, enter your new handsets IMEI, proof of pre-order etc and then wait for Samsung to send you your galaxy buds.
I could be wrong but I am fairly certain that the above will work regardless of who you order the phone through. However if in doubt, contact the retailer you pre-ordered from.

wackygt said:
If it's anything like pre-ordering from Samsung then you have to wait until you get the phone. You then have to log into the Samsung Memebrs App, enter your new handsets IMEI, proof of pre-order etc and then wait for Samsung to send you your galaxy buds.
I could be wrong but I am fairly certain that the above will work regardless of who you order the phone through. However if in doubt, contact the retailer you pre-ordered from.
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It clearly stated on my order that the buds would be shipped with the phone.

Tel864 said:
It clearly stated on my order that the buds would be shipped with the phone.
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Then all I can advise is contact the retailer. Here in the UK what I described is how it works, I assumed (wrongly it appears) that it would work the same for the rest of the world.

wackygt said:
Then all I can advise is contact the retailer. Here in the UK what I described is how it works, I assumed (wrongly it appears) that it would work the same for the rest of the world.
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Click to collapse
It varies from country to country it seems. For example, it's exactly like you described here in Switzerland, while in Italy you have to pre-register your buy on an homepage before the phone actually gets released (last chance is 7 March at 2200), and then you still have to rely on the preinstalled app to complete the process.

Op, when you say you ordered from Tmo, I am guessing you mean T-Mobile in the USA? If so, then what I stated in my original post stands. Took all of 30 seconds to find the answer to your question as per the below link from T-Mobile's site.
https://www.t-mobile.com/offers/samsung-galaxy-s10-unlimited-plan-deal
Of course you may not be in the US, but I am fairly certain the free galaxy buds promo is done via Samsung wherever you are.
If this still doesn't answer your question then can you maybe give us a bit more info?
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EVOme said:
I preordered the phone with Tmo via calling customer support. Is there a way to get in line now for the buds or do I have to wait until I get the phone?
Thanks in advance,
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Aren't the free Galaxy Buds are included with the phone when you order from Samsung.com?

Charkatak said:
Aren't the free Galaxy Buds are included with the phone when you order from Samsung.com?
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Apparently it may depend on the country. Mine will be included with the phone but I see others saying differently.

wackygt said:
Op, when you say you ordered from Tmo, I am guessing you mean T-Mobile in the USA? If so, then what I stated in my original post stands. Took all of 30 seconds to find the answer to your question as per the below link from T-Mobile's site.
https://www.t-mobile.com/offers/samsung-galaxy-s10-unlimited-plan-deal
Of course you may not be in the US, but I am fairly certain the free galaxy buds promo is done via Samsung wherever you are.
If this still doesn't answer your question then can you maybe give us a bit more info?
Click to expand...
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Thanks!

Earbuds are sold out.... I tried to pre-order and they offer eCert value $130

NICEGYPT said:
Earbuds are sold out.... I tried to pre-order and they offer eCert value $130
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Maybe I should cancel my order and see if I get that offer instead.
Edit: Cancelled today and it moved the ship date back a week to the 22nd but I did get the voucher this time.

Tel864 said:
Maybe I should cancel my order and see if I get that offer instead.
Edit: Cancelled today and it moved the ship date back a week to the 22nd but I did get the voucher this time.
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That's great! I am trying to pre-order and black unlocked is out of stock Plus I want to use the $50 to buy the leather case and it's not available for pre-order

NICEGYPT said:
That's great! I am trying to pre-order and black unlocked is out of stock Plus I want to use the $50 to buy the leather case and it's not available for pre-order
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My wife wants a new tablet and the $130 voucher plus the 700 points from the phone will go a long way.

Related

Currys uk preorders only

Hi if anyone else here has ordered from the Currys store in uk please discuss it here shipping and dispatch confirmations etc so far Currys is stating 19th July as arrival date.
I ordered from Currys.
Mine is still showing as
Delivery within 3-5 working days Thu 19/07
Got it at a bargain price of £189.99 Delivered
I'm hoping they'll deliver faster than 3-5 days
I don't see 3-5 days, just expected 19/7.
jabsys said:
I don't see 3-5 days, just expected 19/7.
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Its showing on mine
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Mine doesn't, ordered on the 28th, Currys better not screw this up :fingers-crossed:
Mine also says "Your items will be dispatched as soon as stock is available".
Ordered mine on the 1st of July. Also got the £10 discount :laugh:
I don't know why but I have 2 nexus 7 tablets showing on my order page. One of them is showing the delivery date and the other is showing the same thing as your picture. I have only been charged once though. I ordered on the 29th
The same thing happened when I ordered the Xoom from them.
Sent from my Galaxy Nexus using xda premium
I have 'Your items will be dispatched as soon as stock is available' ordered on the 30th :good:
Weird,
Thought I'd just check mine. and I have a second 'ghost' order.. (
They've taken the money already for the order I have e-mail confirmation of and it's delivery status is "Your items will be dispatched as soon as stock is available"
The second order (it's # is 96 on from the other order) shows as "Delivery within 3-5 working days Thu 19/07"
Bit miffed they took the money from my account so early, and obviously might have the hassle of having to return a bogus order..
Still £189 (and I whopping £2.37 tracking in quidco) is good enough, I can always let a mate have one at cost , £189 ain't bad..
Plus I have a Google order I made within a couple of hours of launch, I'm hoping that comes next week!
I ordered mine on the 1st but I haven't checked my order confirmation yet. The Currys website says expected 19/7 but I will check my order confirmation for the 'ghost' order and expected arrival date on there.
Also shouldn't this be in the general section?
Am I right in saying that Currys is only selling the 16GB version, same as Carphone Whorehouse?
I don't suppose anyone knows a UK retailer that's selling the 8GB version besides Google Play?
sensory said:
Am I right in saying that Currys is only selling the 16GB version, same as Carphone Whorehouse?
I don't suppose anyone knows a UK retailer that's selling the 8GB version besides Google Play?
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Yes, only Google will be selling the 8gb version. All retailers will get the 16gb version
Sent from my Galaxy Nexus using xda premium
Just cancelled my order with currys as i couldnt cancel my google one
Jordanooo said:
Just cancelled my order with currys as i couldnt cancel my google one
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Might have to do the same. Cancelled with Google on the 29th, two emails and two phone calls later still waiting.
Supermaster34 said:
I ordered mine on the 1st but I haven't checked my order confirmation yet. The Currys website says expected 19/7 but I will check my order confirmation for the 'ghost' order and expected arrival date on there.
Also shouldn't this be in the general section?
Click to expand...
Click to collapse
Is that 19/7 expected in stores or ready for delivery?
Sent from my HTC One X using xda premium
I have 3 orders showing and to be honest I have no idea how their system works. 1 showing 'delivery soon as stock etc..' and the other two states '3-5 working days 19/07'. I called them a day after I found out. Chap on the phone said it should only show 1, asked him to cancel the two dormant ones. He said he did, but they were still there. However I was assured only one payment was taken.
The whole thing just seems like a shambles, we shall see.
Sent from my HTC One S using Tapatalk 2
Fall Guy said:
Might have to do the same. Cancelled with Google on the 29th, two emails and two phone calls later still
I had no trouble cancelling my google order and had a full refund back into my account.
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jutley said:
i HAD NO TROUBLE CANCELING MY GOOGLE ORDER AND HAD A FULL REFUND BACK.
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Chill out
Jordanooo said:
Chill out
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The lowercase i suggests he may have fallen victim to the caps lock key

HTC One Pre-order newegg

so for those who have bad experience with wirefly and are looking for a cheap alternative for pre-ordering the HTC One newegg is doing a pretty decent pre-order for new/upgrades in both black and silver variants.
http://wireless.newegg.com/ecommerce/phones/?filterbybrand=208&referringdomain=newegg
in retrospect its a slight price difference being 129.99(newegg) vs 119.99(wirefly)
with their TEP versions being similar pricing
newegg -
$69.99 - Gold Device Protection - billed annually View Details
$7.49 - Platinum Device and Data PLUS Protection - billed monthly View Details
wirefly-
$6.99 - Gold Device Protection - billed monthly View Details
$69.99 - Gold Device Protection - billed annually View Details
additionally newegg does include free next day shipping vs wirefly's free standard
I for one will likely to go with the newegg route pending they are still offering it this friday. as i've had some issues in the past with wirefly.
Already wrote this in another thread, but I just wanted to throw this out there. Newegg Wireless and Wirefly are both run by Simplicity LLC, so you will be dealing directly with Simplicity by pre-ordering through either site. Newegg doesn't actually run through own "wireless" site. Simplicity technically "owns" the site, uses their name, and probably gives them x percentage for using their name and advertising. You can find more information on both websites.
mang0 said:
Already wrote this in another thread, but I just wanted to throw this out there. Newegg Wireless and Wirefly are both run by Simplicity LLC, so you will be dealing directly with Simplicity by pre-ordering through either site. Newegg doesn't actually run through own "wireless" site. Simplicity technically "owns" the site, uses their name, and probably gives them x percentage for using their name and advertising. You can find more information on both websites.
Click to expand...
Click to collapse
damn thanks for that bit of information, it seemed weird the pre-order looked almost exactly like each other but that makes far more sense
Pre-ordered from newegg earlier today (don't know if im going to keep it over my note 2).. and now my order status says awaiting inventory... don't know if thats normal or they're low on stock.. guess I'll wait and see if it updates as it gets closer to release
So these are supposed to ship on the 19'th, correct? If that's the case, the 'next day' delivery service isn't going to mean much, as the 19'th is a Friday and the next business day is the 22'nd.
aliveon2legs said:
So these are supposed to ship on the 19'th, correct? If that's the case, the 'next day' delivery service isn't going to mean much, as the 19'th is a Friday and the next business day is the 22'nd.
Click to expand...
Click to collapse
They have actually since changed their policy to read "ships when available" instead.
If they do ship on 4/19 though, next day service means you would receive your phone on Monday, while their standard 2-3 (business) day shipping would mean you could receive your phone as late as Wednesday. So it's still technically an improvement!
I ordered the 32GB black and it's since changed from "Ships When Available" to "When Pigs Fly". /s
Anyone else notice the black version isn't even listed any more? I'll be glad if I get it by the end of the month if not by the end of summer. Meanwhile, I will keep checking this thread and lurking in the main HTC One forum.
Edit: Just got an email right after I posted this from whereismyorder.com that the Black is delayed. They will switch me to Silver if I reply. Not sure what I am going to do.
This cache can be cleared, but you must do it manually. This bug can only be fixed with an update from HTC, will they release one?
Great Find!
Thanks OP! Ordered mine yesterday. I originally placed my order on 4/6 through the email that I got from htc, which was actually through Letstalk.com, but I cancelled it as soon as I saw this from Newegg.
I even got the Otterbox Commuter Case and it was still about $30 cheaper than going directly through htc. Great find, thanks!
Fyi. Newegg uses wirefly for their phone service. Your still buying from wirefly.
Sent from my SPH-D700 using xda app-developers app
bjl95mustang said:
Fyi. Newegg uses wirefly for their phone service. Your still buying from wirefly.
Sent from my SPH-D700 using xda app-developers app
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That is actually incorrect. They are both operated by Simplicity.
mang0 said:
That is actually incorrect. They are both operated by Simplicity.
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hi
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http://www.simplexity.com/
mang0 said:
That is actually incorrect. They are both operated by Simplicity.
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Tru,
But when I clicked on one of the privacy policy links it went to the wirefly site.
I thought it was ironic the op was complaining about wirefly but in the end it's all run by the same company.
thank for your information
thank you
pre-ordered one for my sister as a gift
Anyone receive shipping info
I asked Newegg support when I might expect to see it ship. They said they are expecting them to arrive at Newegg on the 19 and ship from their warehouse within 24hrs. Not sure how accurate this is, you'd think they'll want customers to be able to get the device when it launches...
Sent from my Evo 3D CDMA using xda app-developers app
Anybody but a warranty through them? Any good?
Sent from my EVO using Tapatalk 2
gk1984 said:
I asked Newegg support when I might expect to see it ship. They said they are expecting them to arrive at Newegg on the 19 and ship from their warehouse within 24hrs. Not sure how accurate this is, you'd think they'll want customers to be able to get the device when it launches...
Sent from my Evo 3D CDMA using xda app-developers app
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That's a bummer. I was really hoping to have the phone this week, rather than next.

[Q] Buy Phone Outrgiht at T-mobile Headaches ?

Since right now online sales are filled with scalpers overpricing for the first time ever i might just buy the phone in the store outright. I usually purchase them online. Anyway, I have a t mobile account can i just pay and get the phone. Will they try to bundle/change or add stuff onto my plan ?
Anyone have a past experience with other phone purchases ?
I've never had a problem. If there is a better plan they'll let you know. I only preordered this time due to the Samsung promotion.
And by the way... this phone is amazing.
naruto.ninjakid said:
Since right now online sales are filled with scalpers overpricing for the first time ever i might just buy the phone in the store outright. I usually purchase them online. Anyway, I have a t mobile account can i just pay and get the phone. Will they try to bundle/change or add stuff onto my plan ?
Anyone have a past experience with other phone purchases ?
Click to expand...
Click to collapse
If you go into the store with the seven hundred and change in hand then no. However they still will try and push stuff on you but it's no different then what I did with pre ordering the phone and when it showed up on saturday I just went online and paid it off. It would be different if you didn't have a plan with then I could see them giving you grief over it or some BS about not having any units they can sell at the moment.
I just bought GS5 for my wife in the store, they mentioned if I want insurance, I said no and it was the end of it, but she may have switch me to paperless statement without asking or saying so, my bill is due in 2 weeks so I should see soon enough.
RiffyDivine said:
If you go into the store with the seven hundred and change in hand then no. However they still will try and push stuff on you but it's no different then what I did with pre ordering the phone and when it showed up on saturday I just went online and paid it off. It would be different if you didn't have a plan with then I could see them giving you grief over it or some BS about not having any units they can sell at the moment.
Click to expand...
Click to collapse
rcobourn said:
I've never had a problem. If there is a better plan they'll let you know. I only preordered this time due to the Samsung promotion.
And by the way... this phone is amazing.
Click to expand...
Click to collapse
pete4k said:
I just bought GS5 for my wife in the store, they mentioned if I want insurance, I said no and it was the end of it, but she may have switch me to paperless statement without asking or saying so, my bill is due in 2 weeks so I should see soon enough.
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Click to collapse
Can we order online and pay full price. It wants me to pick a plan here on there website ?
naruto.ninjakid said:
Can we order online and pay full price. It wants me to pick a plan here on there website ?
Click to expand...
Click to collapse
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.
RiffyDivine said:
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.
Click to expand...
Click to collapse
Now, while it still is in pre-order phase, you need to purchase a plan with it, even at full price. Same goes with the stores. You can only purchase 1 phone per existing line or sign-up/add a line for every Note 4 pre-ordered.
This might change after the official release on the 17th , given a few weeks.
Sent from my SM-N900T using XDA Free mobile app
Baratheonist said:
Now, while it still is in pre-order phase, you need to purchase a plan with it, even at full price. Same goes with the stores. You can only purchase 1 phone per existing line.
This might change after the official release on the 17th , given a few weeks.
Sent from my SM-N900T using XDA Free mobile app
Click to expand...
Click to collapse
RiffyDivine said:
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.
Click to expand...
Click to collapse
I have a plan already. figured it out , to order you have to go to upgrade a line. It lets you pay full price at once. My main concern now is that if anything is wrong with the phone I have to mail it back to them instead of return it in the store and you will be left hanging for a while. Will decided over the next few days what i want to do. Anyone have any experience ordering from them online ?
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Yes, that's the way it is. Others fix this by ordering another unit, get charged for the purchase then get credit when the other phone is returned
By the 17th it would be available in stores. I think they will sell you one without adding a line if you show them your return label for the defective phone. Depends whom you deal with. Ymmv.
Stay positive, your phone will be fine.
Sent from my SM-N910T using XDA Free mobile app

AT&T'rs... earliest ship date? [update: mine shipped today]

Mines August 18-20 for a white 64GB. What's everyone else getting?
Update: Premier said on the phone it would ship today and I didn't believe them. This is the first time ever I remember AT&T being first to ship a high-demand flagship. T-Mobile's supposed to start shipping tomorrow according to the BB website.
That date they give means nothing. I'm guessing it will ship the 17th or 18th.
Sent from one of my many phones using Tapatalk
Mine shipped. Anyone else?
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AT&T'rs... earliest ship date? [update: mine shipped today]
Awesome. Congrats.
Edit: holy crap mine did too!!! Guess tomorrow will be a fun day.
Hopefully it will be good enough to keep. It's all about the battery for me.
Sent from one of my many phones using Tapatalk
Helpful tips for other ATT'rs about their ordering process. When all the payments are initially collected the taxes aren't known so they authorize $1. Your order will say "processed" once all the initial payments are done. Right before the shipping notification the order will go back to processing with no estimated ship date. That's AT&T processing the actual tax. Once that payment clears your order will changed to "shipped." Also, accessing your pending order through your AT&T account (vs. the online order checker) provides a more accurate result. The online order tracker still shows my device processing and it's in transit. Happy ordering.
BarryH_GEG said:
Mine shipped. Anyone else?
Click to expand...
Click to collapse
you scratched off the last #'s for the tracking# on the 1st pic but not on the 2nd one
i want to get note5. but freaking att only have white and black.
so i just ordered s6 edge XL in gold.
Yup, mine shipped yesterday and should arrive monday according to my tracking.
Same here! Shipped yesterday and is arriving today!
Vandam500 said:
Same here! Shipped yesterday and is arriving today!
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I didn't bother paying the $15 for next day shipping, i'm a cheap git.
I really hope my ships and arrives early this year.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Kaboose666 said:
I didn't bother paying the $15 for next day shipping, i'm a cheap git.
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I didn't pay anything for shipping. The "Express Shipping" was free.
Just checked my ATT account and phone has shipped. They sent it UPS 2nd day air. Will be here Monday!!
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
BarryH_GEG said:
Mines August 18-20 for a white 64GB. What's everyone else getting?
Update: Premier said on the phone it would ship today and I didn't believe them. This is the first time ever I remember AT&T being first to ship a high-demand flagship. T-Mobile's supposed to start shipping tomorrow according to the BB website.
Click to expand...
Click to collapse
Hey where did you see about TMobile's ship date?
And delivered! Waiting for me at home!
Vandam500 said:
And delivered! Waiting for me at home!
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Click to collapse
Would be curious to see how much memory is available. Thanks.
Sent from my SM-N910V using XDA Free mobile app
Android_Fr3ak said:
Would be curious to see how much memory is available. Thanks.
Sent from my SM-N910V using XDA Free mobile app
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I got the 64GB model. It had 52GB free (10GB for the system)
I just switched from Verizon to AT&T. They could not give me a definitive shipping date. I'm in pre-order status I guess. Also, I wasn't offered the silver or gold model, only black or white. Anyone have a choice of colors other than black or white from AT&T?
AT&T only has black and white
maximus96 said:
AT&T only has black and white
Click to expand...
Click to collapse
Bummer....thanks. BTW, does anyone know if the screen is completely flat? Just wanted to know if it would accommodate a tempered glass screen protector better than the Note 4.

Question Free Pre Order Items in Canada?

Does anyone actually know how to get the pre order items? I pre ordered mine launch day through Bell, I just got it today and I'm super confused. I've spoke with Bell multiple times and they have no idea.
First call they told me I just bring my proof of purchase to any bell reseller and get the headphones and smarttag in hand at the store
BestBuy then told me I'm suppose to get a voucher from Bell and give that to Samsung online, and they are send directly from Samsung.
Bell then told me that I gotta wait for the phone to arrive, and use the Samsung Members app once I have the phone, and it will know it's an S21 Ultra and prompt me for the voucher, and then I can redeem it with Samsung to have them sent to me.
I now have the phone, registered with Samsung on my account, Samsung Members app installed, no prompt, no messages, no frums to fill out, nothing.
I'm now waiting for the new Bell SIM to activate so I can't call Bell back to ask why there's nothing on the app and what I should do, so, figured I would check here since I have time to kill while I wait for the activation to take place on my SIM
How do I redeem this preorder bundle? Has anyone in Canada actually got the headphones and smart tag doing a pre order through a carrier? Like, What? How does multiple people from the carrier itself not even know how to redeem their own offer?
UPDATE:
Talked to Bell again because the lady I spoke with prior, activated my new SIM on my brother's number (family account), so now I gotta wait for the new 5G SIM to come in the mail lol. The guy I spoke with this time I asked the same question, how do I get the headphones, and was super chill, told me straight up and just said, I'm going to be blunt here, we have no idea how to get them, the deal is offered with Samsung and all we know is Samsung is giving them out to people who bought from Samsung first, and once you can no longer preorder from Samsung, the carriers will get what's left of the bundles as a free for all for whoever can redeem the voucher first.
So directly from a Bell Employee, the preorder bundles are a scam if you bought through a carrier, Samsung is offering the deal through their store only until the preorder ends and then the chance of getting the preorder bundle when the preorders close is pure chance.
May the odds be ever in your favor..
I bought through Rogers and the attached came in the box.
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Okay I didn't get that from Bell haha, I miss Rogers, we don't have that here anymore. It's only Bell, Telus, and a local company that took over for Rogers but you can't get every phone through them and their customer service is terrible and not 24/7.
EDIT:
I flashed the Official Samsung Unlocked Firmware on the SM-G998W, and when I opened the Samsung Members app, I was prompted for the E-Voucher and redeemed it. So this issue is with the Bell Firmware.
Bell also lied and told me I would get the matching colour the phone, but only the Black ones are for the promo.
Bell really became shady as hell recently. Legit false advertising from their reps cause I got the silver phone so I could get the silver headphones, straight up lied to me lol.
I got the pre order stuff from Bell.
Says on Bells website to get it from the Members app.
Went into Members app on phone, scroll down to benefit section. There is a small photo showing pre order e-voucher. Click that, brings up your code, copy to clip board. You then click the link to go to the store to use voucher.
First few times I did it, it showed the items out of stock. Tried it an hour or so later, no problem, added to card, put in the e-voucher code and balance is zero. Fill out shipping details and poof your good.
Got mine through Telus and it's exactly what Rosco said, go into your Samsung Members app, look for offers and there will be a coupon.
Go to Samsung.com and add the two items, drop the coupon code in at checkout and voila, order placed.
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
Roscopcoletrain said:
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
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That is OK as, in theory, the coupon which came with my Rogers phone said delivery from 6-8 weeks from the date of redemption. I am just hoping that shipment will be done this week some time. A week before I ordered a wireless charger from Samsung and it was shipped on the first business day (a Monday) from somewhere in Ontario via Purolator Express and was delivered before noon on Tuesday in Montreal, despite stating "standard shipping". I am hoping that we will get an advice of shipment close to 5 pm today.
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
Roscopcoletrain said:
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
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Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
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agreed, seems backwards to me. But who knows *shrug*
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
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and now its back to preparing dispatch
Roscopcoletrain said:
and now its back to preparing dispatch
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I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
peterg21 said:
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
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I know it is bad form to reply to your own post but obviously I was clueless as to Samsung's shipping procedures. Looking at the Rogers' website, it appears they are still offering the promotion until the end of February. It would appear that sales are hardly off the wall. That leads me to believe that, as they advised on the promotion, this may take weeks before the items are shipped. This makes sense from a logistical point of view. People have 2 weeks to return their phones. How do they handle the situation of people receiving the bonus items and returning the phone? One would think relatively easy but you have two parties involved here, Rogers and Samsung and communication may be a bit broken. So they decide they will let a good time pass and it will be clear who kept their phones and who returned them.
sometimes you just end up with the free item. That has happened to me in the past when I returned a pixel to google. I still got the preorder bonus weeks later.
I preordered through samsung which I can't fully recommend doing if you are paying in installments as they terms mention a potential monthly fee for going that route. I ended up getting it outright but the buds and tag came with the device. When I got the note 20 the preorder process was a bit broken (got through telus) they told me I had to go into the store, the store told me I had to order online.
Hopefully your stuff shows up soon.
yes you need to do it from the members app, got mine all ordered today
Iain_S said:
yes you need to do it from the members app, got mine all ordered today
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Oh yes. Not sure to whom that was addressed. From the members app I pasted the coupon into the store and everything went normally. This was the week before last. It has, however, been stuck on preparing dispatch for myself and everybody else who purchased this phone through a Canadian carrier. I was just wondering when they will actually ship.
Yeah I'm still waiting, still says preparing dispatch
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
We have requested for the product to be shipped. Right now it's in the preparation stage.
However, shipment of the Samsung Galaxy S21 Series 5G bonus is expected to take between 6 to 8 weeks from the date that you redeem your E-Voucher on samsung.com/ca.
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Roscopcoletrain said:
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
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Thanks for this, although not the best news.
Well, they're dispatched! I can't believe they actually shipped!

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