Can't restore backup done with Huawei Backup - Huawei P9 Questions & Answers

Hi guys!
I have a big problem with my backup. I created it in Huawei Backup app and save it in SD card. Now i can't restore messages, call log and even contacts. Password that I'm inputing is correct, because once I tried to input wrong password I get notification about it. Restoring photos, pictures and videos is working properly, but if it comes to contacts or messages it says there is only one contact and one message, but before wiping data I had over 600 contacts and thousands of messages.
What is interesting, size of file named "sms" in HuaweiBackup folder is 84 MB, so I guess all the messages is still there!
I have done backup not once on my P9, but this is first time when I got this problem. Sadly, Huawei Service Center says that something went wrong (like I didn't know that...), and they can't help me. Contacts was not syncronising with Google account...
Please help me

kleofaz said:
Hi guys!
I have a big problem with my backup. I created it in Huawei Backup app and save it in SD card. Now i can't restore messages, call log and even contacts. Password that I'm inputing is correct, because once I tried to input wrong password I get notification about it. Restoring photos, pictures and videos is working properly, but if it comes to contacts or messages it says there is only one contact and one message, but before wiping data I had over 600 contacts and thousands of messages.
What is interesting, size of file named "sms" in HuaweiBackup folder is 84 MB, so I guess all the messages is still there!
I have done backup not once on my P9, but this is first time when I got this problem. Sadly, Huawei Service Center says that something went wrong (like I didn't know that...), and they can't help me. Contacts was not syncronising with Google account...
Please help me
Click to expand...
Click to collapse
Are you sure that you are using the same version of Backup app.
Maybe you backed up with the newer and now after wiping and reinstalling you have an older version...
Btw, now is too late, but from Contacts you can also easily export contacts to the VCF file on the SD card, and later import them back

zgfg said:
Are you sure that you are using the same version of Backup app.
Maybe you backed up with the newer and now after wiping and reinstalling you have an older version...
Btw, now is too late, but from Contacts you can also easily export contacts to the VCF file on the SD card, and later import them back
Click to expand...
Click to collapse
Excuse me, but I don't understand why it should be too late. I think, as you've stated, the problem is due to that, but I think also that the user could
1) wipe and reinstall the system
2) update Backup app on the PlayStore
3) restore by the backup on the sd card

Related

Backing up Contacts app

In my last few ROM updates I had problems with my contacts. I would export them menu>import/export>export to SD card, and then import them. However the contacts then would be all screwed up. Choosing a contact would bring up an entirely different contact. Moreover I found that I couldn't even correct it by hand. Even if I'd manually change the name and number, it would still decide to show me a completely different contact than the one I had chosen. SYncing with google seemed to make the process even more confusing.
So the last ROM update, I ended up starting from scratch and typing in all my contacts manually.
Before flashing another ROM I'd like to know if backing up the actual Contacts app (w/data) in Titanium would save all of my phone contact information.
I don't believe it does. I keep my contacts backed up in my google account. Every ROM I install syncs with my google account automatically and pulls my contacts to my phone
Titanium backup does backup contacts.
Just remember to backup "CONTACTS STORAGE" not "CONTACTS".
All contacts info is stored in contacts storage.
Sent from my SAMSUNG-SGH-I897 using XDA App
diablo009 said:
Titanium backup does backup contacts.
Just remember to backup "CONTACTS STORAGE" not "CONTACTS".
All contacts info is stored in contacts storage.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
i am unable to backup contacts and contact grooups for sms sending....
can titanium backup do it? if yes, how?
rohitpsk said:
i am unable to backup contacts and contact grooups for sms sending....
can titanium backup do it? if yes, how?
Click to expand...
Click to collapse
I am not sure of that. But contacts storage does restore contacts and favorites.
I am not sure of SMS groups. Maybe u should see for some file related to messaging app, or for sms storage.
Edit:
I just checked through TiBu. There are two entries:
1. [sms/MMS PREFS] Messaging 2.2.1 and
2. OMACP 1.0
Create a test group, backing these up, then delete one of ur groups, and try restoring back to see if these are the files that need to be backed up.
Please post ur outcome of we can all know if that works.
diablo009 said:
I am not sure of that. But contacts storage does restore contacts and favorites.
I am not sure of SMS groups. Maybe u should see for some file related to messaging app, or for sms storage.
Edit:
I just checked through TiBu. There are two entries:
1. [sms/MMS PREFS] Messaging 2.2.1 and
2. OMACP 1.0
Create a test group, backing these up, then delete one of ur groups, and try restoring back to see if these are the files that need to be backed up.
Please post ur outcome of we can all know if that works.
Click to expand...
Click to collapse
thanks for the response but the need is like... i want backup the groups that i have created from my cintacts....
i can resore contacts but can not restore groups,..... so is there a good solution for the same....
shall ttry your advise in the evening....

[Q] can't restore contact from titanium backup

HI there
i recently restored my phone after flashing a different rom. everything went well and i restored almost everything using titanium backup. i clicked for "install missing apps and data" but unfortunately i could not restore my phone contacts. my contacts are also not synced with gmail. please help?
Did you click on the button in the top middle to bring up the list of programs, and restore contacts then reboot?(assuming you backed it up of course). Cause all it sounds like you did was that batch restore of MISSING apps. The contacts.apk was included so it didn't get restored.
i'm curious about this too. I dont need to restore my contacts but I've installed custom roms for a few friends who didnt have their contacts sync'd with gmail and after restoring what I thought was the contacts, it didnt actually restore.
so I've had this problem before, too. I'm curious to hear from someone who successfully restored phone contacts from TiBu.
Always sync your contacts with Google
I never used TiBu for contacts or calendar entries.
bravomail said:
I never used TiBu for contacts or calendar entries.
Click to expand...
Click to collapse
this is what I tell my friends before I install a custom rom lol
Not sure if this thread is dead or not but I just flashed my brother's phone and used TiBu to restore missing apps + data. For contacts I tried restoring [Contacts/Calls] Storage 2.2, rebooted and still nothing. I dont know what else can I do now. Is there any way I can pull the information out manually from TiBu backup files? I opened com.android.providers.contacts-20110625-144656.tar.gz and noticed the raw data is in the files. Any ideas would be helpful....
Thanks!
graveheart_82 said:
Not sure if this thread is dead or not but I just flashed my brother's phone and used TiBu to restore missing apps + data. For contacts I tried restoring [Contacts/Calls] Storage 2.2, rebooted and still nothing. I dont know what else can I do now. Is there any way I can pull the information out manually from TiBu backup files? I opened com.android.providers.contacts-20110625-144656.tar.gz and noticed the raw data is in the files. Any ideas would be helpful....
Thanks!
Click to expand...
Click to collapse
Did he sync contacts with his Google account? If so sign into Gmail from the phone and sync. I use the Backup with Gmail from the market to backup calls and texts too. All of my call history, contacts, and texts are synching with my Gmail, works great.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Restart the phone after restoring apps and system data.
When it comes to backing up my contact list I'm Old School. I still do it the same way I did on my Palm OS device. Export to a vCard file (*.vcf). Since android still has that feature I occasionally make a backup of my contacts as a *.vcf and copy it to my SD card, PC or dropbox. However, after reading this post I gave it a try and successfully restored my contacts, txt messages, call logs etc with TiBu. After a restore (I was able to confirm that the 'Restore missing apps + all system data' batch restore will restore your contacts etc. However they don't show in your contact list after a restore. You can try to force close the Contacts and Contact storage from the 'Manage Applications' -> 'Running' screen, and when you restart your contacts after that they should appear. However tried and true method is the simplest.
=> Do a Re-boot.
I tried it successfully four times and doing a restart of the phone worked the best, smoothest and easiest. Then all my contacts were successfully restored.
I performed this on a I897 running FireFly 3.0.2.2 (Froyo based ROM) I used the latest version of TiBu 3.9.0.1 free version and made sure that busybox was updated to 1.18.4
If you're worried about TiBu not working, exporting your contacts to a *.vcf file does give you a nice file that you can then import natively into Android and most other mobile OS. (I've personally verified that *.vcf works on Pantech and Lg messaging phones, Palm OS, Windows Mobile, Blackberry, Thunderbird, Outlook)
antiquinal said:
HI there
i recently restored my phone after flashing a different rom. everything went well and i restored almost everything using titanium backup. i clicked for "install missing apps and data" but unfortunately i could not restore my phone contacts. my contacts are also not synced with gmail. please help?
Click to expand...
Click to collapse
Yea, don't use TiBU to restore any system apps like contacts or messaging ESPECIALLY when changing roms/android os versions.
I would recommend backing up ur contacts to your google account. Also, see if u can find a .vcf file in your TiBU backup

[Q] Contacts wiped after flashing, help?

Hi guys,
After flashing Slick2x-G, all my contacts are gone. I did a full wipe since it's neccesary, but after turning my phone back on all my phone numbers are gone.
I remember that when I saved a new contact I always chose LG PC Suite in the options. Is there any way to get them from somewhere?
Thanks!
Sandrin0
sandrin0 said:
Hi guys,
After flashing Slick2x-G, all my contacts are gone. I did a full wipe since it's neccesary, but after turning my phone back on all my phone numbers are gone.
I remember that when I saved a new contact I always chose LG PC Suite in the options. Is there any way to get them from somewhere?
Thanks!
Sandrin0
Click to expand...
Click to collapse
If you backed them up before a wipe then yes.Else no
I did a clockworkmod backup and i did a backup with titanium backup, but no idea IF they saved it and if they did, where the files are.
Could you explain me?
The ClockworkMod backup wont help, but look for Contacts in Titanium.
I tried, but in the new rom I'm using right now is no titanium, where can I find the backups?
Should be in /sdcard/TitaniumBackup
sandrin0 said:
I did a clockworkmod backup and i did a backup with titanium backup, but no idea IF they saved it and if they did, where the files are.
Could you explain me?
Click to expand...
Click to collapse
You can do another thing.Full Wipe the phone restore the clockworkmod backup.Reboot phone.Open contacts.Press the options "hard key".Select more.then select Import/export.Export to sdcard.Wait for it to finish.It will save all your contacts in the sdcard.Then boot to recovery.Full wipe again.Flash the desired Rom.After that reboot phone.Open contacts...Select import/export from options...Import from sdcard.Select the file.Wait for it to finish.You will have all the contacts.A little long process but the best.
Thanks for the explaination, I'm going to try it tomorrow or so. I guess it will work! Thanks!
sandrin0 said:
Thanks for the explaination, I'm going to try it tomorrow or so. I guess it will work! Thanks!
Click to expand...
Click to collapse
If you did a Titanium backup you just have to re-install Titanium and restore your contact app + data. it's what I do for Go contact. If your contacts were set as google contact they should be back automatically with sync.
Edit: doesn't work I looked at my contacts and only the google one are restored. You must use the built-in save feature in your contact app our use a specific backup app.
Sent from my Optimus 2X using XDA App
Striatum_bdr said:
If your contacts were set as google contact they should be back automatically with sync.
Click to expand...
Click to collapse
Yes, at some point I would recommend changing all your contacts from LG to Gmail contacts. Not only is it far easier to sync, it helps prevent issues that arise from apps that also use your contacts list, and it allows you to easily sync contacts onto any future Android phone.
I changed back to my backup since i couldn't get my contacts back. Is there any way to make Google contacts of all or do i have to do it one by one? Thanks!
Sent from my LG-P990 using XDA App
very easily yes
in the contacts application, select menu, select export to SD, then select all contacts and these will be saved as a vcf file on the SD memory
then go back to the contacts application again, select menu, then select import from SD - it will ask where you want to import to, select import to Google contacts and it will be imported and synched to your google account.
After that you can delete all the phone contacts and just leave the google contacts - easiest way to do this is turn off view of google contacts first, it will then only show phone contacts, select all and delete them and finally turn on google contacts view again.
When i select export tot sd, it only exports like 21 of my contacts, which are my whatsapp contacts. Can't find any options to change that?
Sent from my LG-P990 using XDA App
No idea what I did, but after changing some settings i fixed it! Everyone thanks for help!
Sent from my LG-P990 using XDA App

[Q] Go SMS Pro

I always backed up the settings.
After I installed cyanogenmod I restored all my apps using Titanium backup manager.
When I open Go SMS Pro it does not show any of my messages. I tried restoring from previous back ups.
Please help Thanks
Trystan34 said:
I always backed up the settings.
After I installed cyanogenmod I restored all my apps using Titanium backup manager.
When I open Go SMS Pro it does not show any of my messages. I tried restoring from previous back ups.
Please help Thanks
Click to expand...
Click to collapse
If you have Titanium Backup Pro....think you can extract from the Nand backup...I would suggest you to try MyPhone Explorer where you can backup your apps, messages and contacts+files to the computer easily via wi-fi, USB, BT as well.
Hope this helps.
SREEPRAJAY said:
If you have Titanium Backup Pro....think you can extract from the Nand backup...I would suggest you to try MyPhone Explorer where you can backup your apps, messages and contacts+files to the computer easily via wi-fi, USB, BT as well.
Hope this helps.
Click to expand...
Click to collapse
I have tried extracting from nandroid and still not appearing.
I had saved a message in private box and it is there but the other messages are not.
Trystan34 said:
I have tried extracting from nandroid and still not appearing.
Click to expand...
Click to collapse
This feature is only with TB Pro and not in the free version.... u have that?
I know I have the pro version and have restored the app from it and it's still not there.
I think I backed up settings and not the actual messages.
I thought titanium backup would restore it though
Trystan34 said:
I know I have the pro version and have restored the app from it and it's still not there.
Click to expand...
Click to collapse
Did u do the batch restore?with apps+user data?how was it?
yes it did not work. On the stock rom there was a app that backed up I think messages, contacts, calander etc. Do you know what it was? Maybe I could use that to get them back?
Trystan34 said:
yes it did not work. On the stock rom there was a app that backed up I think messages, contacts, calander etc. Do you know what it was? Maybe I could use that to get them back?
Click to expand...
Click to collapse
I am not sure if I used it.I agree there was something which used the battery and drained it fast....think the devs removed it as we can use the TB for almost all things....
My sim contacts don't show up in cm also.
Titanium doesn't save sms, at least for Go, I've never had them restored except for private box. The only way is to save them from within Go. Try Appextractor that can retrieve sms from nandroid.
Trystan34 said:
My sim contacts don't show up in cm also.
Click to expand...
Click to collapse
Open the Contacts and I remember there is something to be selected, to show the SIM+Phone contacts....if not, only the phone contacts are only shown. Check the CM thread...you will get some answer there....
BTW perhaps Go just read sms in stock sms app that's why they are not saved by titanium. Try to restore stock sms app's data.
If you backed up the sms you will find them in GOSMS/backup just take the latest backup and paste it into /sdcard/GOSMS/backup/SmsRestore and then from GO SMS app restore the msges.
Hello!
For backup of your SMS, calendar and contacts use MyPhoneExplorer – as already stated - it is free and will backup those including all SMS.
Titanium backup is good for your apps – but since you contact/sms/calendar app has changed it with the update to CM7 – Titanium won’t help you cause it only restores data for specific apps – and if they aren’t there it doesn’t restore the data for them.
As for the contacts from SIM - did you do import from SIM?
Striatum_bdr said:
Titanium doesn't save sms, at least for Go, I've never had them restored except for private box. The only way is to save them from within Go. Try Appextractor that can retrieve sms from nandroid.
Click to expand...
Click to collapse
THANK YOU!!!!!!!!! I used Appextractor and it worked!!! You are the best!!
I am so happy now!
Medizinmann said:
Hello!
For backup of your SMS, calendar and contacts use MyPhoneExplorer – as already stated - it is free and will backup those including all SMS.
Titanium backup is good for your apps – but since you contact/sms/calendar app has changed it with the update to CM7 – Titanium won’t help you cause it only restores data for specific apps – and if they aren’t there it doesn’t restore the data for them.
As for the contacts from SIM - did you do import from SIM?
Click to expand...
Click to collapse
Yes I have and it says "No contacts on your SIM card." I have tried my sim card in another phone and there is contacts.
I have tried AppExtractor and it restored contacts!! They still not showing from sim though
Hello!
I don't use contacts from SIM since my old Nokia 3210-days - so I don't know any other methods...sorry...
You could try to bluetooth the contact using your other phone - if it is able to or try to export some other format (i.e. vcal).
I used Thunderbird with plugin for vcal to import my old contacts from my SE P1i.
Me too, I use only google sync.
Ok. Thank you for all your help.
I have got them back using AppExtractor. On the stock rom contacts there was a option to import facebook contacts. Is it possible in cm?
Hello!
I don't use facebook - so I will guess...
I am pretty sure it should be automatic if set it up in...
setting > accounts & sync
...if you have installed the facebook app - that is - of course...
When you set it up to sync with calendar/contacts it should do so automatically - at least this is the way it does with my MS Exchange and WhatsApp account.

[nearSOLVED] Restoring WhatsApp chat history after installing Team Canjica's CM11 ROM

Hi
I've installed [Team Canjica] CM11 ROM yesterday, and it works very well.
However, after installing Whatsapp, Whatsapp displays a message about it being a custom ROM and therefore not fully supported.
It then attempts to restore the chat history and after some lengthy processing, says it couldn't restore the history.
Otherwise Whatsapp works normally and is able to send and receive messages.
I am very interested in restoring my chat history, and unsuccessfully tried the methods suggested on Whatsapp's support website, as well as by their support email.
Can anyone help me, please?
ArcSer said:
Hi
I've installed [Team Canjica] CM11 ROM yesterday, and it works very well.
However, after installing Whatsapp, Whatsapp displays a message about it being a custom ROM and therefore not fully supported.
It then attempts to restore the chat history and after some lengthy processing, says it couldn't restore the history.
Otherwise Whatsapp works normally and is able to send and receive messages.
I am very interested in restoring my chat history, and unsuccessfully tried the methods suggested on Whatsapp's support website, as well as by their support email.
Can anyone help me, please?
Click to expand...
Click to collapse
I am not 100% sure, but messages should be somewhere in Whatsapp folder on internal or external SD card. See if you did not delete it. You tried to restore them in the past on some other ROM?
shut_down said:
I am not 100% sure, but messages should be somewhere in Whatsapp folder on internal or external SD card. See if you did not delete it. You tried to restore them in the past on some other ROM?
Click to expand...
Click to collapse
Chat history files are indeed there on my storage on /Whatsapp/databases, and although whatsapp finds them and attempts restoring them, it repeatedly fails to restore them.
I have tried removing and re-installing whatsapp several times, even with older backup files too, unsuccessfully :crying:
Any suggestions?
ArcSer said:
Chat history files are indeed there on my storage on /Whatsapp/databases, and although whatsapp finds them and attempts restoring them, it repeatedly fails to restore them.
I have tried removing and re-installing whatsapp several times, even with older backup files too, unsuccessfully :crying:
Any suggestions?
Click to expand...
Click to collapse
Not sure. Try to transfer that folder to other storage (on external if it is on internal now). If that does not help try with other ROM and see what happens. I used CM11 and I have restored Whatsapp chats without problem as I remember.
shut_down said:
Not sure. Try to transfer that folder to other storage (on external if it is on internal now). If that does not help try with other ROM and see what happens. I used CM11 and I have restored Whatsapp chats without problem as I remember.
Click to expand...
Click to collapse
Thank you, I've tried moving to another storage but it hadn't worked.
Which CM11 ROM have you used?
ArcSer said:
Thank you, I've tried moving to another storage but it hadn't worked.
Which CM11 ROM have you used?
Click to expand...
Click to collapse
I am not sure what version, but I think one or two before newest one.
[Partially SOLVED]: WhatsApp+ restored my chat history
Hi all.
I have installed WhatsApp+ (I am not sure but I think it is currently in Hebrew only).
It needs installing from the SD card, and is not available in PLAY store
WhatsApp+ restored my chat history.
Having my chat history "back" I removed WhatsApp+ and installed WhatsApp (original) again, but it again failed in restoring my chat history, so I re-installed WhatsApp+ and will use it for now.
If anyone needs help with the Hebrew on WhatsApp+'s site I will gladly help.
Good Luck!
Maybe there is an option in whatsapp+ to do a backup, and later to do manual restore in org app
Sent from my GT-I9070 using Tapatalk
Closed Force said:
Maybe there is an option in whatsapp+ to do a backup, and later to do manual restore in org app
Sent from my GT-I9070 using Tapatalk
Click to expand...
Click to collapse
You're right, there is - the same as in WhatsApp.
It produced the same failure to restore in WhatsApp, although whatsapp+ successfully restored.
Until I find another option to restore I'll stick with the WhatsApp+ for the time being.
Optionally I may send myself selected chats by mail, like in WhatsApp.
@ArcSer
Just keep Whatsapp+, no?
I use it too from the last year and it's way better than original one.
Inviato dal mio GT-I9505
@AntaresOne
Yes indeed. Seems just fine so far
whatsapp+
If anyone needs help with the Hebrew on WhatsApp+'s site I will gladly help.
Pls help me to get that link. I have tried it from the link, its asking for th permission. So pls send the ling. thanks in advance
This thread is old, but my experience maybe can help someone
I had the same problem, because I swapped between LineageOS derivated ROMs for tests (but not on Galaxy S Advance I9070).
I backupped key file from /data/data/com.whatsapp/files and wa.db from /data/data/com.whatsapp/databases.
For the first test, I followed this advices from this thread: https://forum.xda-developers.com/general/help/whatsapp-whatsapp-offer-backup-restore-t3342014:
Prerequisites:
1) Whatsapp Viewer (Links are forbidden for new users, you will find it at Github)
2) msgstore.db.cryptX from a backup (the "X" from msgstore.db.cryptX stays for the version of message database encryption)
3) key file from /data/data/com.whatsapp/files from a backup
4) Whatsapp must not have been started before
5) Phone number / SIM of backup and restore phone must be identical
6) Wifi connection for verification process
Procedure:
1) Install Whatsapp, but do not start it
2) Extract msgstore.db from msgstore.db.cryptX with the help of Whatsapp Viewer (the "X" from msgstore.db.cryptX stays for the version of message database encryption)
3) Copy msgstore.db to /storage/emulated/0/Whatsapp/Databases
4) Start Whatsapp and hit "Restore" when it's offered
5) Wait for "Initialisation" to finish. It took about 3 minutes in my case. So be patient.
6) Enter Name and assign a profile picture, hit next
7) Finish!
but nothing. I uninstalled Whatsapp.
For the second test, I installed Whatsapp again, left (only) msgstore.db in /storage/emulated/0/Whatsapp/Databases and copied key and wa.db files into their folders, overwriting the original files. Whatsapp crashed and I uninstalled Whatsapp again.
For a third test, I installed Whatsapp again (all untouched after second test), but maybe the key file automatic overwritten during the app initialization, because now Whatsapp working and it restored successfully chat history!!
After these tests, I think that the only files to leave/overwrite are: wa.db in /data/data/com.whatsapp/databases and maybe decrypted msgstore.db in /storage/emulated/0/Whatsapp/Databases (but I think that also encrypted one should work).
Hy,
Just want to give my impression about using Whatsapp+ or GB Whatsapp or other 3rd party Whatsapp App, dont forget that Whataspp can BAN your number if they find you're using any other program instead of the original APP, it happened to a friend of mine so be careful not to use those fancy things that the original App doesnt have, even more, we all still don't knowhow safe is our data while passing through this 3rd party Apps, they look good and have nice features but it may have a high cost.
BR
I had same problem because install LineageOS on galaxy a7 2017,
but I have done these stuff and my whatsapp has worked corroctly:
0- install simulator android and install whatsapp and sign your number then restore your chats then go to internalStorage>whatsapp
1-cory backups and databases folders to safe place
2-go to Internad Storage>Android>data>com.whatsapp then copy cash folder to safe place
3-install whatsapp on your phone and not login.
4-go to setting > permission and allow whatsapp access to storage,camera,mic,...
5-copy all of files databases,chash,backups to your phone with same directories( databeses and backups copy to >> internalstorage>whatsapp and chash copy to internalstorage>android>data>.com.whatsapp)
6-now sign in your whatsapp
7-Enjoy it.

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