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Hey everybody, well I just got my pair of tangerine Google Glass this morning and am currently running the set up and update to xe12. During both of which I can see about 5 lightly colored white specks on the right hand side of the screen. Is this normal or can anyone else explain why they are there? I called glass support and asked and Chris answered that they may just be from shipping so I wiped all sides of the prism with a clean micro fiber cloth and I can still see them. They almost look like stars in the distance if that makes sense. Anyway I also asked about the protective film that is installed on booth the front and back of the prism and Chris said those are suppose to stay on and are permanent so I shouldn't remove those. Any ideas would be appreciated. It's not a huge deal but still something I noticed right away. Kind of like dead pixels on a cell phone or tablet display.
I didn't have it but I went in for a fitting a few weeks ago and it still feels like it was just a blur
Sent from my SPH-D710 using Tapatalk
Yep that's exactly what they are... dead pixels. My Glass has two from what I can see and they are along the bottom. Now when I first noticed and contacted Glass support I was told since the 2 dead pixels were not interfering with the function of Glass and I could still very clearly see the display, that it was not enough to warrant a swap. This being a beta or prototype, it won't be perfect so unless it hinders you from using Glass you may not be able to swap. I'm hoping my hardware swap will be flawless ?
Sent from my Find 5 using Tapatalk
EnemyOfGlaDOS said:
Yep that's exactly what they are... dead pixels. My Glass has two from what I can see and they are along the bottom. Now when I first noticed and contacted Glass support I was told since the 2 dead pixels were not interfering with the function of Glass and I could still very clearly see the display, that it was not enough to warrant a swap. This being a beta or prototype, it won't be perfect so unless it hinders you from using Glass you may not be able to swap. I'm hoping my hardware swap will be flawless ?
Sent from my Find 5 using Tapatalk
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Thanks for your reply. I've actually decided to return my pair of Glass for primarily battery life concerns and actual use case scenario's. I've found that instead of Glass being a companion to my cell phone it has really become just another separate entity and that is usefulness in my everyday life doesn't currently justify the $1,700 I spent. The battery drain and drop overnight for unknown reasons is very troubling and needs to be addressed before a consumer release. 3-4 hours of real world use just isn't enough for me. Anyways good luck to the rest of you explorers out there and I'm sure I'll be rejoining the forums after the retail release. That is as long as the price is reasonable enough and my issues have been addressed from the pre-release version.
kflanegan said:
Thanks for your reply. I've actually decided to return my pair of Glass for primarily battery life concerns and actual use case scenario's. I've found that instead of Glass being a companion to my cell phone it has really become just another separate entity and that is usefulness in my everyday life doesn't currently justify the $1,700 I spent. The battery drain and drop overnight for unknown reasons is very troubling and needs to be addressed before a consumer release. 3-4 hours of real world use just isn't enough for me. Anyways good luck to the rest of you explorers out there and I'm sure I'll be rejoining the forums after the retail release. That is as long as the price is reasonable enough and my issues have been addressed from the pre-release version.
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I've found the same to be true. The entire left side of glass is empty, why not have a battery on that side... I think years from now they'll be selling dual display glass, where the left would display one set of info, and the right could have another. It's so early though, there's not even an option to look at a "photo" app. I think the entire setup needs a little rethinking. Why not have an "APP" card where you can scroll through apps? and a "Gallery" app where you can see photos/videos you've taken, once the cards have gone so far you've lost that picture completely unless you connect to a PC or use your phone.
Lot's of things simple things like displaying date/weather on the main screen or controlling brightness manually aren't even options?!? I see this going another route once it gets out of the hands of the current folks at Google, it's like Android is one way, and Glass is a totally different entity itself at this point...
Getting my $1,620 back and buying some parts for my Mustang! Good luck explorers, I've had fun but it's just not there yet.
Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
rmvembe said:
Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
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Man, did you manage to fix your screen? I am having the same problem here, just like you I was cleaning my phone when I realized the screen was coming off on one side. I know its been some time since you posted this but I am just wondering if you managed to fix it.
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Axel85 said:
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
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Right, it seems to be that issue.
Some early N6 have had battery troubles. Their batteries inflated because of warm which usually makes the back cover taking off.
You seem to have the same problem but pushing the front of the device instead. (back may be well glued)
Don't know if Motorola will take it back. Furthermore, they have been selled to Lenovo since that, so it may be difficult. In Europe, when warranty is over (2 years), you won't get anything from them.
Just stick it back to its position, it's not a big deal. Maybe you'll have to buy some special tape for this.
http://www.ebay.fr/itm/Rahmen-Kleber-Klebepad-Klebefolie-Adhesive-Sticker-Frame-Motorola-Google-Nexus-6-/272109920217?hash=item3f5b03dfd9:g:VH8AAOSwCypWnlXM Something like that. Don't know if it is a special tape or a basic one..
This is my first post here, and I come with a really peculiar problem, that drove me insane for the past week.
Here's the deal, about a week ago I noticed that some of the images in my download folder looked kinda funny, as in little boxy and not properly anti aliased, grainy and started looking closer at other pictures and ui elements, just to notice they're all the same, and not only in the phone UI and pictures, but in apps too, the text and pictures on instagram are just not properpy anti aliased, like showing a lower resolution altogether. In Instagram the round graphics are jagged on top and bottom like a line in paint. A white background looks gray dotted all over at regular intervals.
The only thing I can think that could've triggered this was me accessing the recovery to show a friend how to perform a cache partition wipe, then just booted back and making no changes (stock recovery). After noticing the problem I actually performed a cache wipe with no effects.
In safe mode the screen looks the same, and the physical screen is clean, with no oils that could give off this effect.
It's observable as far as 30 centimeters away.
My battery started to drain massively too.
So my question is, is this an hardware issue, or if it sounds like something you've encountered, how could I fix this, and before you say so, it's not all in my head
The firmware version is EVA-L09C432B399, this phone has not been dropped in almost 6 months and it's 13 months old. Thank you in advance!
If your battery just recently started to drain (and if it's not battery getting old), check into this issue about recent Goofle Pkay Services update causing issues
https://forum.xda-developers.com/p9/help/phone-suddenly-looses-wifi-connection-t3789296
Loool I was about to ask the same thing. For me it's been about 3-4 months and I didn't solve it sadly :/
Adilox9 said:
Loool I was about to ask the same thing. For me it's been about 3-4 months and I didn't solve it sadly :/
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Sad to hear,
Meanwhile ive sent a ticket to Huawei Support and they recommended i do an Factory Reset, and so, 3 days ago, i did, good news is my battery life has tripled, bad news, the screen is in the same condition, and i just read in a questionable article, but who knows, that it might have open circuits on the flex cable due to overheating melting the plastics, not likely since i never allow it to overheat, ive been using it extensively since my pc broke though. Or me hitting a table corner while having it back side facing forwards in my front jeans pocket, since the flex cable is right above the battery on the back side, this is still just speculation, and i intend to turn it in for warranty. Keep you posted when i do.
GenericUser20 said:
Sad to hear,
Meanwhile ive sent a ticket to Huawei Support and they recommended i do an Factory Reset, and so, 3 days ago, i did, good news is my battery life has tripled, bad news, the screen is in the same condition, and i just read in a questionable article, but who knows, that it might have open circuits on the flex cable due to overheating melting the plastics, not likely since i never allow it to overheat, ive been using it extensively since my pc broke though. Or me hitting a table corner while having it back side facing forwards in my front jeans pocket, since the flex cable is right above the battery on the back side, this is still just speculation, and i intend to turn it in for warranty. Keep you posted when i do.
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To me your problem is bigger... Seems like you are very vulnerable to accidents lol
vampirian said:
To me your problem is bigger... Seems like you are very vulnerable to accidents lol
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Happened a few times, in class it's really narrow, but usually I take really good care of it, dropped it twice in its lifetime in the first 2 weeks, it was twice as big as the HTC desire I used to have.
GenericUser20 said:
Sad to hear,
Meanwhile ive sent a ticket to Huawei Support and they recommended i do an Factory Reset, and so, 3 days ago, i did, good news is my battery life has tripled, bad news, the screen is in the same condition, and i just read in a questionable article, but who knows, that it might have open circuits on the flex cable due to overheating melting the plastics, not likely since i never allow it to overheat, ive been using it extensively since my pc broke though. Or me hitting a table corner while having it back side facing forwards in my front jeans pocket, since the flex cable is right above the battery on the back side, this is still just speculation, and i intend to turn it in for warranty. Keep you posted when i do.
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Thxx mate
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.
My Moto Edge 20 unit came with yellow edges on the display all around apart from the bottom edge. Not a big issue, but noticeable enough to annoy me on content of a solid color. It's yellow much like how older iPhones used to be shipped with yellow edges, the picture is roughly how it looks on my display. I used it for about 3 months and it didn't go away, so is there a way to fix it? My guess is that my best bet would be with a UV lamp of some sorts, but maybe some people here can confirm that. I cannot return it and I probably cannot send it back to Motorola since it's rooted, so my other option would be selling it, which is my last resort. Any advice would be very welcome.
Edit: I should mention that it's very slight. It's only noticeable if you know it's there. It's maybe 1/3 as bad as in the picture, but it bothers me.
Hello there, this won't help, but I cannot see any yellow edges on mine. If it's there I don't see it.
However, maybe this is an issue with your screen and you may ask for a replacement?
Have you seen it on any other Edge 20?
Update: I found that using one of those dead pixel fix apps from the play store helped with the yellowing of the display. After about 4 hours of "curing" the phone with one of those apps, the yellowing slowly started to fade. It's not gone, but it's better than it was. If you have an issue like this on any phone, try this trick before RMA-ing it.