Database Develop

PLEASE, Someone find a way to SIM Unlock Sprint version!

Please! tell me how can i do it. Im willing to pay. If i wont unlock it im stuck with 2 devices. It is Sprint Prepaid.
Thank you !!!

MeTaL.SnAkE said:
Please! tell me how can i do it. Im willing to pay. If i wont unlock it im stuck with 2 devices. It is Sprint Prepaid.
Thank you !!!
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Prepare for a soap box, I've hidden this now because as relevant as it is, it's a little over the top.
FOR THE LOVE OF GOD CALL SPRINT AND GET AN DEVICE UNLOCK CODE FROM THEM! It's pretty simple. Ya'll need to quit with all these posts. You're not encouraging anyone to do any work any quicker than they might already be doing it. You are simply being an annoyance. Twenty thousand posts about the same thing is getting really old. Buy a phone that works with your SIM card, buy a device already SIM unlocked, or wait until someone figures out a way!
STOP ASKING A MILLION TIMES OVER FOR THE SAME THING!!
This post is not just against you but EVERYONE begging over and over again about the same thing. The same thing goes for those with 64 bit devices who beg for a 64 bit recovery.

....
Ok sherlock, Already called sprint before i made this post. You know what was their answer? "WE CANT UNLOCK IT, SORRY SIR". Yes, very dissapointing, I know. She told me "you can only use the wifi". Like, if she would answer me - Get lost.
And btw, I already have a phone, A OnePlus One I just bought these 2 sprint phones from amazon for super cheap - 30$ each. I've been planning using them as a backup / Give one for my sister's boyfriend. So, just saying again, I hope someone can do it and unlock it..

Go after Sprint
Seems to me that we are growing frustrated at the wrong people...
Obama signed into law a few months back that requires the phones to be "Unlockable" by the end user. I do know, a lot of the carriers have voluntarily put in promise to comply in the future, in regards to selling Unlockable phones. But, I just see it as lip service and does not help us Now.
Someone or a group of people need to take this up with the FCC or Justice Department...
But at the very least file a class action lawsuit on two fronts... I personally am miffed about this same phone being marketed as a 4 Gig of internal memory, when in fact it really has about 1.5 Gigs or less of available memory. And, this whole SIM/Locked, S-On, Bootloader Locked nonsense.
Owner of 4 HTC Desire 510s'

MeTaL.SnAkE said:
Ok sherlock, Already called sprint before i made this post. You know what was their answer? "WE CANT UNLOCK IT, SORRY SIR". Yes, very dissapointing, I know. She told me "you can only use the wifi". Like, if she would answer me - Get lost.
And btw, I already have a phone, A OnePlus One I just bought these 2 sprint phones from amazon for super cheap - 30$ each. I've been planning using them as a backup / Give one for my sister's boyfriend. So, just saying again, I hope someone can do it and unlock it..
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Well Watson, if Sprint wont help you, instead of creating such a useless thread--that helps nobody and gets you no answers--how about you utilize the search function and notice that nobody has currently found a way to sim unlock (save Virgin Mobile apparently). You'll also notice how many useless posts there are about this same thing. So "for the love of god", either figure it out yourself or sit patiently. You posting about this issue, really a non-issue, is not going to get it solved any faster. You are simply being an annoyance just like every other user incessantly posting about the same thing. I'm sorry if this seems mean or whatever but that post wasn't necessarily directed at you but all the damn posts about this non-issue. And honestly this is something you should have researched and considered before you bought the phone.
Sorry, I'm off the soap box.
Also, try calling Sprint International Customer Service at 1-888-226-7212 and tell them you are going to be traveling abroad to whatever country you want and tell them you want to use a local sim card while you're there. I can't tell you that they'll definitely do it because on the website it says that prepaid phones are not eligible to be unlocked, however, there are multitude of places on the internet (some respected, others not so much) that you can go to and get your MSL code. Also, this is the bill @flash4yish was talking about which you might bring up in conversation with Sprint, H.R.1123 - Unlocking Consumer Choice and Wireless Competition Act
Regardless, just chill, people are in fact working on it as it's a hot topic in the forums so it's really just a matter of time.

[Q] Blacklisted Phone AT&T

Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike

I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Sent from my SAMSUNG-SM-G870A using XDA Free mobile app

So ... there is no way to make it work?

Unhived__Mind said:
I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
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The official reply from carriers is that once a phone is blacklisted it is impossible to undo. Whether or not it's a limitation of the technology (one-way trip) or if it's just company policy, the output is the same. You and your girlfriend have learned an expensive lesson. You can use it as a wi-fi-only device or a media player, but once a phone is blacklisted it will never be able to connect to a cellular network again.
The reason the phone worked with your girlfriend's SIM card was because the real owner of the phone hadn't called to report the phone stolen yet.

taytrlik said:
So ... there is no way to make it work?
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If you have proof of purchase and go to At&t whit it they maybe able to add to your account and unblock it.
Clicking from notecable N910A

Change Carriers
taytrlik said:
Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike
Click to expand...
Click to collapse
Mike, your situation stinks so bad. I was in a similar spot with a T-Mobile HTC M8, which stopped working after I got it off craigslist and then subsequent IMEI checks shows that it is blocked/blacklisted from T-Mobile's network due to a balance owing from the original purchaser. However, since the phone was not reported stolen, the IMEI is not actually blacklisted/blocked from all carriers, but only T-Mobile. So I bought the SIM unlock code for a few bucks online so that I could unlock the phone for other carrier use. I have tested and verified that my phone works on AT&T, even though it is blocked on T-Mobile. So...you might consider changing your carrier or selling it to someone who can use it on another carrier (with full disclosure to that buyer, of course).

? about bringing a phone into ATT for activation, custom rom

Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?

mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
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if you/he owns the phone, it doesnt matter what anybody who works for att thinks. you have that right.

My experience is that it makes no difference as to what rom you have on the phone.
Sent from my iPhone using Tapatalk

mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
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Click to collapse
U don't need to activate the phone on Att. You can tell them that you need a nano sim at a store and they will give it you. insert it and you should be good to go. U will need to activate the sim for your line.

When I activated my N6 i just asked for a new nano sim. I even declined them adding my imei on the account.
They activated the sim. I made a call and checked data and walked out. No issues.

qnc said:
I even declined them adding my imei on the account.
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Out of curiosity, why?

It came from an issue along time ago. So I just refuse to have it on the accounts.

qnc said:
It came from an issue along time ago. So I just refuse to have it on the accounts.
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Understood. It it is anything others could benefit from, would you mind sharing?

cam30era said:
Understood. It it is anything others could benefit from, would you mind sharing?
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Yeah no problem.
I had activated some phones through a third party seller. You know, the authorized agents. While activating my new phones I did not realize that he was writing down the imei from my old phone.
I'm a phone junky and switch phones on my account all the time. Hell on my 1 line today I have used Nexus 5, iPhone 4s and Nokia 1020.
Everything was fine for a while then the new phone stopped working.
Called Cust svs and they told me that my imei was bad I switched phones and then my old one did not work. It was reported stolen too. The guy I bought the phone from reported the imei as stolen, but he reported the wrong one from his list and gave another. So he said.
Now my old phone and new phone were not working. He said it was a mistake. He did not ask for any money or ransom for the imei, but that stopped me from buying on contract i always pay full price for unlocked phones and when ATT ask for IMEI I always decline since I don't carry insurance on my phones.
I admit it was probably a freak incident but I don't give it out anymore and decline when asked.
I'm sure that ATT has a way to get the info, I just don't provide it.
Now I sound like the crazy old guy with a tin foil hat.

@qnc,
Actually you don't sound crazy at all. It's an interesting story, and I think we all could take a lesson from it. Caveat emptor.
FWIW: I don't believe a carrier can get your IMEI directly from your device.

Odd IMEI situation (Nexus 6 AT&T)

So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.

Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.

AFAIK, Flashing Radio/Kernel/ROM wont change ur IMEI. I strongly suspect that the issue is on the ATT side not your IMEI.
Sent from my Nexus 6 using Tapatalk

Holy smokes that was a fast reply!
I actually tried cellunlocker.net first, and they said that they couldn't find that IMEI in their database, and that if I wanted to wait a few additional days they would scrub other databases?
Should I have waited for them to scrub additional databases? I already got my refund back
EDIT: I do find it strange that they wouldn't unlock it or that it's not eligible though. It DOES have their branding. LOL.

There are other sites too. I would have let them scrub other sources.
Depends on how long you have had the phone and if it's financed or still in a 2 year contract.
---------- Post added at 01:25 AM ---------- Previous post was at 01:24 AM ----------
And it's likely ineligible because of the suspended service. Regardless of your military status. I had issues with phone companies doing that when I was in the Army stationed in Germany.

Thanks. I'll give another site a shot and be more patient with it. Hell I haven't been able to use the phone since the beginning of June, I can wait a few more days. HA.

Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.

cliff p said:
So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.
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graydiggy said:
Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.
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prdog1 said:
Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.
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Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....

cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
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No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.

cliff p said:
No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.
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You can also email AT&T tech support if that's more convenient.

cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
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They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...

graydiggy said:
They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...
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You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.

cam30era said:
You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.
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Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.

graydiggy said:
Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.
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Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.

cam30era said:
Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.
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You know how it goes. "we say one thing then do the exact opposite" lol

Well its unlocked via the 3rd party service I paid $10 for
For the record, I'm military affiliated as an Army Civilian, but prior service military as well. ATT already has my orders on file as they required them in order to suspend my account for $.01/mo.
At least I have a fully functioning N6 again! Thanks everyone.

Glad to hear. Thanks for your service active or not. :good:

my G4 was reported stolen been using it for more then a year

bought this phone on april of 2016 off craiglist it was unlocked. brother sent it to me to mexico used telcel and then movistar..
and on this past 19th my phone didnt want to make calls only emergency.. i live a place where theres alot of killings as they fight for control of the towns. drug lords are in a battle since feb.. so i heard that when the marines or military are in cities or towns they cut all cell phone comunications. not sure if its true.. so i tought it was that as theres been alot of military on the town and 3 helicopters.. so next day samething but my moms phone was working fine... so i asked my niece for a telcel sim card. i inserted the sim and i got service and called my moms phone.. so i assumed i had a bad sim. but then i tried other movistar sim my mothers and samething happened no service. but not on telcel.. so i tought movistar blocked me. my mom lost her phone a cheap phone and i reported from my phone for stolen.. but its was confusing.. so a might have enter mine.. day after it was locked.. partially as i could use telcel..
so i call movistar and they said that my sim card was inactive cause it was reported lost . i gave my info and customer service activated my sim card again... supposely never tried it in another phone.. then i waited but no service i only get emergency calll only.. so i used telcel for 2 days and then samething it now tells me emergency calls only on telcel too.... called tmobile and they said that the imei was not on their records....tmobile website that checks imeis status and i tried it and it says that it was reported stolen.. after more then a year.??
was it really reported stolen..?? or did movistar locked it.? can they read imei with sim card inserted.? cause ive never gave them my imei.. ??
am very pissed stress anxiuos.. and hurt.:crying::crying:. i hate people that take advantage of others. they deserve to die.. yes die.. we donst need those people... sorry am very frrustrated.. and mad.. i dont like beign lied to.
i happen to have anxiety attacks.. so i gather this money with alot of sacrifice... i cant hold a job besides jobs in mexico are a joke..

I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.

fuzzy_ said:
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
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h811 can be unlcoked but only in MM from version 20i upwards upto latest 20v.
I had planned to use it on Ting and it was blocked...not locked. whats the difference.?
well i have called tmobile and i have heard this morning that its is not blocked from their side.. but last night anotherone said it was.. i had this phone for more then a year.. i hope maybe it isnt blocked by tmobile but from movistar .. as i accidentally placed my sim card number its so confusing.. talked to movistar but they want me to show proof of purchase.. wich i dont have.. at the time i got mine they were around 450$ am really depressed..

Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.

fuzzy_ said:
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
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i had so many things going thru my mind i didnt pay attention to ir. you right and i get it.. well thanks for your wishes...
in the morning i called and a guy told me that my phone isnt locked or blocked. that its fine theres no report of it. for beign stolen.. so not so sure i gave them another call later today and this time a nice lady talked to me and kindly check and told me samething that it isnt blocked or locked from them. no reports. that i should ask the carrier am on to unlock it..
thing is they want proof of purchase my carrier already told them that it was a used phone... they still want proof so ill see how that goes.. at lest it isnt blocked. :good:

update
took it to customer service and the block has been removed.. yay.

raptorddd said:
update
took it to customer service and the block has been removed.. yay.
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:good: