Anybody missing calls? T-Mobile, Indian ROG Phone 2 - ASUS ROG Phone II Questions & Answers

So I have bee using ROG Phone 2 Indian version on T-Mobile for last 2 days and occasionally missing calls.. phone doesn't ring and goes directly to voicemail... Happens 1 in 5 calls...

ram4ufriends said:
So I have bee using ROG Phone 2 Indian version on T-Mobile for last 2 days and occasionally missing calls.. phone doesn't ring and goes directly to voicemail... Happens 1 in 5 calls...
Click to expand...
Click to collapse
Your using a non us approved phone. What would you expect? No volte, means no calls if 3g is not available.

ram4ufriends said:
So I have bee using ROG Phone 2 Indian version on T-Mobile for last 2 days and occasionally missing calls.. phone doesn't ring and goes directly to voicemail... Happens 1 in 5 calls...
Click to expand...
Click to collapse
Get on with Tmobile Support and order a Cellspot booster, makes a world of difference. Worked for me.
they'll ship it to you next day.

suzook said:
Your using a non us approved phone. What would you expect? No volte, means no calls if 3g is not available.
Click to expand...
Click to collapse
India ROG 2 is not much different from US one.. bands are almost the same

Pointmanipo said:
Get on with Tmobile Support and order a Cellspot booster, makes a world of difference. Worked for me.
they'll ship it to you next day.
Click to expand...
Click to collapse
I have good network coverage at my home.. do I still need the booster?

ram4ufriends said:
I have good network coverage at my home.. do I still need the booster?
Click to expand...
Click to collapse
In that case no, the booster is only for home. You can download and install LTE Discover, it cycles your cell radio for better reception without restarting your phone.

ram4ufriends said:
India ROG 2 is not much different from US one.. bands are almost the same
Click to expand...
Click to collapse
Lol, yup, that's why he's missing calls. Not just about bands, but no volte. If you have no 3g, no calls.

Running into the same issue. Didn't realize it at first, but 3 different friends have told me when they call me it goes straight to voicemail. I bought the ROG 2 on launch here in the US off their website. I have the WW US VERSION but no VoLTE is killing me. Didn't think it was gonna affect me this much. Kinda torn on what to do now.

no go0d said:
Running into the same issue. Didn't realize it at first, but 3 different friends have told me when they call me it goes straight to voicemail. I bought the ROG 2 on launch here in the US off their website. I have the WW US VERSION but no VoLTE is killing me. Didn't think it was gonna affect me this much. Kinda torn on what to do now.
Click to expand...
Click to collapse
Good to know I am not the only one... I have forwarded my calls to Google Voice number and installed Hangouts Dialer on my phone... So any T-Mobile calls with this issue will be forwarded to my Google voice number on my ROG Hangouts app and problem solved...

ram4ufriends said:
Good to know I am not the only one... I have forwarded my calls to Google Voice number and installed Hangouts Dialer on my phone... So any T-Mobile calls with this issue will be forwarded to my Google voice number on my ROG Hangouts app and problem solved...
Click to expand...
Click to collapse
Can you explain a little more on how I would do this. I have a Google voice number.
If a friend calls my ROG phone and it goes straight to voicemail, how will my Google voice notify me? I see the option if someone calls my Google voice then it will forward it to my ROG phone but not the other way around.

no go0d said:
Can you explain a little more on how I would do this. I have a Google voice number.
If a friend calls my ROG phone and it goes straight to voicemail, how will my Google voice notify me? I see the option if someone calls my Google voice then it will forward it to my ROG phone but not the other way around.
Click to expand...
Click to collapse
Auto forward from your T-Mobile number to Google Voice Number... Install Hangouts and Hangouts Dialer..
Phone - Settings - Call - Carrier related - Call forwarding - SIM 1 - I enabled forward for last 3 options to my Google voice number...
Now open Google Hangouts and Settings... You should see Google Voice listed under it to accept incoming calls and messages...

ram4ufriends said:
Auto forward from your T-Mobile number to Google Voice Number... Install Hangouts and Hangouts Dialer..
Phone - Settings - Call - Carrier related - Call forwarding - SIM 1 - I enabled forward for last 3 options to my Google voice number...
Now open Google Hangouts and Settings... You should see Google Voice listed under it to accept incoming calls and messages...
Click to expand...
Click to collapse
Thank you for this!!!

The issue is consistent across all our ROG2s with TMobile
We tested the ROG2 as a replacement for our company phones and it was well received by all. However, we also began noticing missed calls with all the phones that were on T-Mobile. Keep in mind that the original one we purchased for testing was the China version (that blocks Google until rooted) and the rest are a mix of the USA version and the international version, so we have all three. Some are rooted, most are stock but they all have this problem. It turns out that, if you change the T-Mobile network to 2G/3G instead of 2G/3G/4G, it rings every time. FYI

no go0d said:
Can you explain a little more on how I would do this. I have a Google voice number.
If a friend calls my ROG phone and it goes straight to voicemail, how will my Google voice notify me? I see the option if someone calls my Google voice then it will forward it to my ROG phone but not the other way around.
Click to expand...
Click to collapse
My guess is you would have to set up call forwarding with your carrier.
Alternatively: Port your number to google voice and get a new number for your actual phone, then set up the google voice to forward to your new number. This way any missed calls land on google voice and you can still make calls out.

Related

delete

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This is a known GV issue across devices, I know people have had this problem on the S3, so no it's not your rom.
Sent from my S3 on Sense 5 (you jelly?)
This is not only an issue with gv, this happens from android to android or from android to iPhone regardless of having or using gv. I tested with other android phones, I phones, and multiple SMS apps, anything after the @ is dropped for some reason
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
yogi2010 said:
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
Click to expand...
Click to collapse
If you do answer through Google Chat it will not ring on your phone and it will use your speakers and your mic to answer the call. You will literally answer the call on your laptop.
dsk00185 said:
If you do answer through Google Chat it will not ring on your phone and it will use your speakers and your mic to answer the call. You will literally answer the call on your laptop.
Click to expand...
Click to collapse
Interesting, i might have to try that next time. I guess there is no way i could get charged for that?
Also, if i close my Gmail window when i leave the house, it will ring on my phone like normal? I have the box checked to forward calls to my Sprint phone..
yogi2010 said:
Interesting, i might have to try that next time. I guess there is no way i could get charged for that?
Also, if i close my Gmail window when i leave the house, it will ring on my phone like normal? I have the box checked to forward calls to my Sprint phone..
Click to expand...
Click to collapse
Correct. It can be a little startling at times, but for the most part the Google Voice/Sprint integration works pretty well. I believe Cyanogenmod is working on a system-level Google Voice integration for receipt/sending via the stock messaging app, but if you can't wait, there's also a good AOSP-styled app called Messaging + Google Voice on the Play Store. I haven't tried it for a while (there was an annoying duplication bug where you'd receive messages twice in the app-- once over carrier, once over Google Voice, but they told me it'd be fixed soon).
Yeah, I'm pretty happy with the integration so far. I'm fine with texting the way it is, i think, because with the integration i already text thru the stock messaging app? And i like receiving texts to that number on my other phones thru the Google Voice app.... I prefer to know where the text came from lol.
yogi2010 said:
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
Click to expand...
Click to collapse
The reason this happens is that Google Voice rings all associated devices, but the ones that are on a faster connection ring first. The computer's network connection is loads faster than Sprint's cell connection. Note that Springs 3/4G is not involved in this comparison.
rougegoat said:
The reason this happens is that Google Voice rings all associated devices, but the ones that are on a faster connection ring first. The computer's network connection is loads faster than Sprint's cell connection. Note that Springs 3/4G is not involved in this comparison.
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Click to collapse
does this mean that calls are still coming in to the phone thru the cellular phone network, and not data? because that would be one concern for me, as i would think that a cellular phone network would be more reliable than a cellular data network. i could be wrong tho.
and how about with regards to texting... are they still coming over the phone network and not data?
thanks for the info guys! you probably know more than is shared on the Google Voice site itself.
yogi2010 said:
does this mean that calls are still coming in to the phone thru the cellular phone network, and not data? because that would be one concern for me, as i would think that a cellular phone network would be more reliable than a cellular data network. i could be wrong tho.
and how about with regards to texting... are they still coming over the phone network and not data?
thanks for the info guys! you probably know more than is shared on the Google Voice site itself.
Click to expand...
Click to collapse
Yes. Phone calls still go to the cellular network, but it is a much slower send than what the internet gets. Same goes for texting from your phone.
You're phone acts as usual, but your computer has a faster connection so it'll get those things first.
rougegoat said:
Yes. Phone calls still go to the cellular network, but it is a much slower send than what the internet gets. Same goes for texting from your phone.
You're phone acts as usual, but your computer has a faster connection so it'll get those things first.
Click to expand...
Click to collapse
ah ok, and do you notice that it takes an extra few seconds to send a call from the phone, after enabling integration, or is it my imagination? maybe it has to get routed somehow?

Google Voice with AT&T Moto X?

Hi all, I'm currently on a GS3 with Verizon and Google Voice integration works well, I. E. Receive calls from GV number as well as using GV for voicemail and transcription (instead of Verizon voicemail).
Are there any gotchas or differences to be aware of in setting up GV with Moto X on AT&T? Or with any phone on AT&T for that matter?
Thanks!
Sent from my SCH-I535 using Tapatalk 4
Not really but I would just disable visual voicemail which is preinstalled. Other than that it's no different
No problem for me either. Indeed, you might want to disable/remove/uncheck all AT&T preloaded apps.
Oddly, I see to be having issues with getting Voice to work on my phone. It's not picking up at all as the default voicemail. I've tried uninstalling it and going through the setup again - and the phone still shows that Voice is the voicemail - but the phone will ring forever unless I manually reject the call. Anyone else experiencing this?
Rask40 said:
Oddly, I see to be having issues with getting Voice to work on my phone. It's not picking up at all as the default voicemail. I've tried uninstalling it and going through the setup again - and the phone still shows that Voice is the voicemail - but the phone will ring forever unless I manually reject the call. Anyone else experiencing this?
Click to expand...
Click to collapse
Do you have it properly forwarding the call to your google voice number? That needs to be edited in the phone settings.
rmead01 said:
Do you have it properly forwarding the call to your google voice number? That needs to be edited in the phone settings.
Click to expand...
Click to collapse
Yeah, in the phone settings it lists google voice as the voicemail provider.
Just wanted to update - my issue was that when I swapped to this phone, AT&T forgot to enable voicemail to it. So now it's working again.
Rask40 said:
Just wanted to update - my issue was that when I swapped to this phone, AT&T forgot to enable voicemail to it. So now it's working again.
Click to expand...
Click to collapse
I had the same issue. I just got off the phone with customer service and they had to put the vm soc back on my account.
Wonder how many other people have the same issue and haven't realized it yet?
pchoi94 said:
Hi all, I'm currently on a GS3 with Verizon and Google Voice integration works well, I. E. Receive calls from GV number as well as using GV for voicemail and transcription (instead of Verizon voicemail).
Are there any gotchas or differences to be aware of in setting up GV with Moto X on AT&T? Or with any phone on AT&T for that matter?
Thanks!
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
Google voice works just fine on my moto x also.
But after 2 years of using google voice; Im finally getting rid of it. Im tired of the MMS headaches. Tired of waiting for google to find a solution.
This may or may not help anyone. But Google voice on all my phones and my nexus 4 worked great for years. Recently my ATT accountgot hhacked and my entire account had to be re provisioned. This defaulted to the newer voicemail service and Googlevoice no longer can register. So instead iI just set all forwarding to my Google voice number and it functions the same way.
Supposedly getting ATT to put me back on the old style voicemail is a difficult task to convincethe reps to do. Take ffor what its worth. This is my nexus 4 too and Google voice just can't register as voicemail for some reason.

[Q] Google Voice after update

I'm starting a new thread for this as it looks like the original update thread is not the best place to ask. As with other Turbo owners, the recent update broke my phone's ability to use Google Voice for my voicemail. Anyone know of a fix for this? Thanks in advance.
Yep, this happened to me as well. My only solution was to uninstall it, then reinstall, and go through the process of setting it up again. I also deleted it off of the Google Voice web interface as well. When you re-add it they ask you to confirm it, then you go through a few steps which involves dialing a string of numbers to set it all up again. I had no voicemail for a couple days before I realized it was broken. Can confirm it is working again after starting from scratch on the setup.
Just noticed the issue when I read about it here. I uninstalled Google Voice from my device and then reinstalled it and reconfigured. Seems to work now...
Thank you both! Works fine now.
I just had to reforward it with *71.
Not a problem.
I've done the forwarding and set up thru google voice, then opt in for Hangouts to manage it
Enabling Advanced Calling gets rid of any call forwarding you set up. That's why your voicemail stopped working. All you should have to do is set up your call forwarding again and it should work.
As a side note, disabling Advanced Calling also resets call forwarding. VoLTE doesn't work great for me, as I don't have a reliable LTE signal at home. So, I disabled it and discovered my old calling forwarding settings didn't come back.
I have GV "working" again....however, when a number is forwarded to GV (because I choose not to answer), it rings FOREVER before GV picks up. It used to be an immediate pickup prior to the update.
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
crashcarstar said:
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
Click to expand...
Click to collapse
Are you turning off Advanced Calling? That will reset it.
adrynalyne said:
Are you turning off Advanced Calling? That will reset it.
Click to expand...
Click to collapse
No.
FWIW I just signed up to Verizon and got a Droid turbo for myself and a note 4 for my fiancé. I couldn't get Google voice to configure at all, on the Note it works flawlessly. So now I have a note. The techs there were obviously baffled. I'd still have the turbo if it wasn't for lack of GV.
Clear data/cache and reinstall/reconfigure. Haven't had any problems since I did that after the update. Didn't have any problems before the update either.
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
How I was doing it was I set GV to to make and answer all calls. It'll attempt to ring then give up. I'm going back to Verizon tonight. I like the Note 4 but it is pretty big. The only thing other than the turbo that I like is the Xperia z3v. I don't mind the incrementally weaker hardware paired with a 1080p screen. Waterproof is also a big plus.
gordonzhao said:
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
Click to expand...
Click to collapse
I only use it for Voice Mail
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
1barlog17 said:
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
Click to expand...
Click to collapse
You want to put your google voice number.
See this thread for more info: http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980

Incoming Calls aren't going through

This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
DanielWEWO said:
This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
Click to expand...
Click to collapse
You've brought up two issues. Something is wrong with your underlying Verizon number, something is wrong with Google Voice. Uncheck all options in Google Voice, then re-check mark the ones you want. Just to make sure.
1) if your Verizon number has been cancelled or is inactive for some reason, then Google Voice will not forward to that phone number. Do you have mobile data when you are out and about on the Verizon network?
2) However, if you have Google Hangouts checked as one of the forwarding locations, then when you are on Wi-Fi at least your phone should still ring or indicate a Google Voice call is incoming, if Hangouts was active? (At home, I hear notifications on my PC at home a few seconds before my cell phone starts ringing, because my Google Talk app on the PC starts beeping.)
3) Try a test. Try forwarding your Google number to some OTHER phone . A landline, a friend's phone. Then, call your Google voice number and see what happens.
I did step 1, no dice.
I have mobile data, it works great. I can also place calls via google voice and my regular cellular network.
I will try forwarding to my girlfriends phone when I get home.
My computer is also hooked up, and rings if it is signed in. I think this is an issue with Verizon. I'm going to call them today.
Edit: Forwarded google voice to my girlfriends phone and it worked fine. Definitely a Verizon problem. I'm on support with them right now.
My old man has this problem now and then too.
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
perceptualdoor said:
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
Click to expand...
Click to collapse
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
riplayne said:
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
Click to expand...
Click to collapse
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
perceptualdoor said:
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
Click to expand...
Click to collapse
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
riplayne said:
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
Click to expand...
Click to collapse
Ya hopefully a software update resolves this...I'm planning on switching to the N6 though, was kinda what I wanted, but it wasn't available at the time. And after testing it out it's perfect for me since I enjoy using custom Roms n being on a completely vanilla device. I was surprised how well I could still do everything one-handed. I experience a lot of texting issues with the turbo too...I don't receive some texts and ppl don't receive some texts I send...and often they send out of order...

Phone automatically hangs up after answering calls from specific contact

I'm on Sprint, I have a Nexus 6 and my wife a Note 4. Over the past week or two I've had an issue where my wife can call me, and immediately after answering, the call will end. This has happened with her calling from her cell phone and her office phone, both of which are attached to her contact. I can call out with no problem, and I've tested calling my phone from different numbers and had no problem. No clue whats going on.
Internet searches have come up dry. Any ideas?
EDIT: Oh, forgot to mention that I'm rooted and running the latest Chroma (5/3/15 r2) and franco combo.
geniustheanimal said:
I'm on Sprint, I have a Nexus 6 and my wife a Note 4. Over the past week or two I've had an issue where my wife can call me, and immediately after answering, the call will end. This has happened with her calling from her cell phone and her office phone, both of which are attached to her contact. I can call out with no problem, and I've tested calling my phone from different numbers and had no problem. No clue whats going on.
Internet searches have come up dry. Any ideas?
EDIT: Oh, forgot to mention that I'm rooted and running the latest Chroma (5/3/15 r2) and franco combo.
Click to expand...
Click to collapse
I think you just don't wanna talk to your wife =P hahaha jk! sorry I couldn't resist.
This is happening to me too. Only with my fiancé. We both have N6's on sprint, and every time she calls me when I answer it immediately hangs up. It never happens when I call her though.
Sent from my Nexus 6 using Tapatalk
I thought it was just me, I'm on sprint too.
Edit: just figured out it was skype after uninstalling it
jdee323 said:
I thought it was just me, I'm on sprint too.
Edit: just figured out it was skype after uninstalling it
Click to expand...
Click to collapse
Its not Skype for me but mine still does it ....
I disabled google voice integration ...and did *38 to disable call forwarding on google voice and mine on sprint now works right
Sent from my Nexus 6
nexus6R3plicant said:
Its not Skype for me but mine still does it ....
I disabled google voice integration ...and did *38 to disable call forwarding on google voice and mine on sprint now works right
Sent from my Nexus 6
Click to expand...
Click to collapse
Went online and disconnected my number from Google Voice, and that *seems* to have done the trick.
Maybe its a feature
Android The Greek said:
Maybe its a feature
Click to expand...
Click to collapse
Having this too. I don't want to remove Google Voice integration though. Any other thoughts? It's my wife's phone also. Funny how it is all our wives/girlfriends and no one else.
Update (6/29): Maybe this is fixed now as I seem to be able to answer my wife's incoming call the past few times now.

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