Static noise during calls? - Sony Xperia XZ3 Questions & Answers

Hello there. I bought a new xz3 ds some days ago. It has a lot of static noise during calls. This happens mainly at low service signal areas. Is this "normal"?

morfeas-dsl- said:
Hello there. I bought a new xz3 ds some days ago. It has a lot of static noise during calls. This happens mainly at low service signal areas. Is this "normal"?
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You mean degraded voice quality if you have a weak mobile signal?

MartinX3 said:
You mean degraded voice quality if you have a weak mobile signal?
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No. I mean that at times and especially with low signal, i hear a high pitched buzzing sound, like the one that you hear when you have a phone next to a pc speaker and a call comes in.

I have to add that things get a lot better when i turn off clearaudio+.

morfeas-dsl- said:
I have to add that things get a lot better when i turn off clearaudio+.
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I would report that to Sony to get this software bug fixed.

Hello again. Today with clearaudio+ turned off, i had the same problem.
It is not happening at every call. Only once in a while. Tried disabling wifi and bluetooth and nothing changed. I was not close to any electronic device at the time. Also i tried without my tpu case and same thing. Tried lowering the volume during the problematic call, same thing also. Maybe i should try repairing from Sony's companion.

One more update. Tried repairing and still same thing. Sound from speakers during YouTube videos is perfect. Only problem is during calls and when I restart. When the phone is restarted and I have the procryon notification sound I hear a buzzing sound as it plays before I unlock my phone.

morfeas-dsl- said:
One more update. Tried repairing and still same thing. Sound from speakers during YouTube videos is perfect. Only problem is during calls and when I restart. When the phone is restarted and I have the procryon notification sound I hear a buzzing sound as it plays before I unlock my phone.
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Did the imei change?
Usually they give you a new phone.
Or are you sure they switched hardware parts?

Hello. By repairing i meant through Xperia companion, sorry for the misunderstanding.

morfeas-dsl- said:
Hello. By repairing i meant through Xperia companion, sorry for the misunderstanding.
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Oh no exchange in the warranty store which may fix your issue?

Related

Sound problem

Hi,
My Kaiser’s having problems with loudspeaker on the back. The sound is very silent and sound quality is very poor. I don’t know what happened. I watched film on my Kaiser on full blast and suddenly loudspeaker get broken, it means, the sound was silent . I cranked it up, but it didn’t work. I thought, it was rom fault, but the same situation is when I installed other roms. When I use cans, the sound is ok, and when I‘m on call there is everything ok. The problem is when I talk on my cell phone using hands-free device. I don’t hear the person I talk with.
What happened to my mobile? What should I do?
Thanks for answers!
m4ck said:
Hi,
My Kaiser’s having problems with loudspeaker on the back. The sound is very silent and sound quality is very poor. I don’t know what happened. I watched film on my Kaiser on full blast and suddenly loudspeaker get broken, it means, the sound was silent . I cranked it up, but it didn’t work. I thought, it was rom fault, but the same situation is when I installed other roms. When I use cans, the sound is ok, and when I‘m on call there is everything ok. The problem is when I talk on my cell phone using hands-free device. I don’t hear the person I talk with.
What happened to my mobile? What should I do?
Thanks for answers!
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Click to collapse
Well, if your speaker was working and all of a sudden it quit working then it probably is broken. You said you already flashed a new ROM so software issue goes out the door. What do you mean by "when I use cans, the sound is ok"? When you are on call, it uses the ear-piece speaker so that's not related.

[Q] In Call Speaker Problem......................

Dear All,
Hi, I am new to this Forum, I have brought GT_I9000, a week ago and found out in call speaker problem.(may sound wierd by now....), i am new user can i know wha can be done to solve this issue. i am having foryo.
Thanks in advance...........
suvarna
Can you specify, what exactly your problem is?
This weekend, I had a speaker problem as well - when I phoned someone, I didn't hear anything, although the connection was established - after a reboot, the problem was gone...
Kind regards,
ww
webwude said:
Can you specify, what exactly your problem is?
This weekend, I had a speaker problem as well - when I phoned someone, I didn't hear anything, although the connection was established - after a reboot, the problem was gone...
Kind regards,
ww
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When i recieve calls in outdoor environment, the volume is very low, its difficult to hear. the volume of the earphone speakers s very low. but when we use the headset to hear music, the volume is fine.
suvarna
I am making a wild guess have you installed any call recording app which is running in background, this may be the problem.
In Call Speaker Problem
Its a New Unit have not installed any applications till now. what about you people how is the volume in outdoor.
i had the same problem a few time since js5 firmware. an interesting thing is, that im using a voodoo kernel with every firmware since js5 and perhaps this causes this problem to european devices ?!...
ldsuvarna said:
Its a New Unit have not installed any applications till now. what about you people how is the volume in outdoor.
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didnt read this before posting my thoughts. but i have the same problem anyway.

Z1 slight static when listening to people on ear piece.

Hi All,
I have a slight static noise when listening to people during phone calls with my Z1. I just want to know as it used to be a crystal clear phone, one of the clearest I have had.
Does anyone else have this problem with their Z1's?
Also a stupid question, I didn't realise I had a faulty USB cable, and a couple of days ago when I was charging my phone the charge was dropping when I touched the cable, so power to phone was off, then on, off, and on before I removed the cable.
Everything else in phone is okay, signal is fine. This wouldn't of done anything?
Thank you,
VTSSDUDE said:
Hi All,
I have a slight static noise when listening to people during phone calls with my Z1. I just want to know as it used to be a crystal clear phone, one of the clearest I have had.
Does anyone else have this problem with their Z1's?
Also a stupid question, I didn't realise I had a faulty USB cable, and a couple of days ago when I was charging my phone the charge was dropping when I touched the cable, so power to phone was off, then on, off, and on before I removed the cable.
Everything else in phone is okay, signal is fine. This wouldn't of done anything?
Thank you,
Click to expand...
Click to collapse
I have the same issue, and I find mines to be very clear for sound quality. I sometimes have the static issue and hear an occasion reverb when in a call, not a major bummer for me since I rarely call. I yeh, I had my charging drop often when I first got my phone.
ChrisFirerabbit said:
I have the same issue, and I find mines to be very clear for sound quality. I sometimes have the static issue and hear an occasion reverb when in a call, not a major bummer for me since I rarely call. I yeh, I had my charging drop often when I first got my phone.
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Click to collapse
Thank you,
I don't mind it if it is the norm. As long as my phone isn't faulty. I would think it would stuff the battery if anything?
VTSSDUDE said:
Thank you,
I don't mind it if it is the norm. As long as my phone isn't faulty. I would think it would stuff the battery if anything?
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Hi. I have a brand new Z1 and I'm hearing a slight clicking sound when on a call. It's not there via the headset or hands free speaker.
Is this the noise you are speaking about? Did you ever find a solution?
enrique71 said:
Hi. I have a brand new Z1 and I'm hearing a slight clicking sound when on a call. It's not there via the headset or hands free speaker.
Is this the noise you are speaking about? Did you ever find a solution?
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Click to collapse
Hi,
Sorry for late reply.
I still get it, and yes. I only get it if I am on the phone. Corded headset, loudspeaker or bluetooth headset no problems. I haven't found a solution. I think it is a known issue across the board. Weird thing is I don't always get it.
Sent from my C6903 using Tapatalk
VTSSDUDE said:
Hi,
Sorry for late reply.
I still get it, and yes. I only get it if I am on the phone. Corded headset, loudspeaker or bluetooth headset no problems. I haven't found a solution. I think it is a known issue across the board. Weird thing is I don't always get it.
Sent from my C6903 using Tapatalk
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Click to collapse
Me too, when I use the loud speaker, BT or corded headset it's not there .. The important thing to note is that it's not a good thing to have a mobile phone resting against your head for prolonged periods of time .. So it's really not a big deal to me.

[Q] Others can't hear me

Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
sorry to hear that,i guess that when you take the calls ,you cover the loudspeaker at the bottom of the phone
Sent from my D5833 using XDA Free mobile app
Similar thing happened to me, I had to yell first few days untill I discovered I had a bad habit from old mobile phone.
When i talk and holding the phone, my thumb is on the one side, three fingers on the other side, but that little finger is on the bottom, like i hold the phone not to slip down.
And the mic is positioned exactly so my little finger would cover it. That was my reason people couldn't hear me.
I doubt it's your case, but try to see if you do the same thing
Agree with others -- the mic is in a slightly odd place and I had to adjust the way I hold the phone to avoid blocking it in some way. Aren't the mics usually on the bottom left instead of the bottom right like the Z3c?
exact same problem
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
----
I have the same problem in All voice communication apps and normal calls.
If i test the microphone at The built in test i get no problem but in skype, Facebook and All other things that uses my Mic it cuts off and makes a windy sound. I was allmost ripping my own head off in anger and confusion because everybody i call is making me say things 5 - 10 times. And now i see im not the only one... What to do? Great phone beside that and headphone and aux volume is adjusting it self..
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Click to collapse
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this kind of a problem on the latest firmware (.77) sometimes. How about you try downgrading to an older firmware? Like the .93 firmware which can also be rooted
Sent from my D5833 using XDA Free mobile app
Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
On previous version didn't had any issues except phone went underwater and died, and new one is already on the newest fw ;/
Don't want to do root due to guarantee issues after this.
hiryu_pl said:
Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
Click to expand...
Click to collapse
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?
olomagik said:
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?
Click to expand...
Click to collapse
Do you can tell what is the sound recorded by 2nd mic? Mine is very low, like almost subwoofer
And on what Firmware you are?
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me
difto said:
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me
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Click to collapse
You had issues with the main mic - I do not have (luckilly) such an issue. Only 2nd has some problems, but if I launch service tests it records sounds fine. With different quality than 1st mic but records properly.
Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.
difto said:
Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.
Click to expand...
Click to collapse
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?
hiryu_pl said:
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?
Click to expand...
Click to collapse
1) Tried both, no difference
2) Tested microphone
Microphone in Z3C is the worst part of the phone
Im also have problems, or people Im talking to via phone, cause previous phone which I still have - SGS 5 mini - has very sensitive mic.
Both my phones are watter proof, also has special membrane, but when Im callling one to another difference are HUGE.
I checked 2 phones of my friends, and thier Z3C's have the same sensitivity, but the dont complain, as suppose they are usualy yelling
In SGS5mini I can rotate phone around the ear and still very louldy and clearly someone can hear me, thera are little diffrences ofcourse, but in Z3C where even when Im trying to have microphone close to mouth sound is much quieter - moving the phone little bit and conversation can be irritating.
It already pissed me off 3 times so much that I ended conversation, because of complaining of the other people.
P.S. Before someone will ask - yes, I disabled noise cancelling function from the begining, also trying different sound settings in call and sound menu.
SOLVED - at least in my case
What I did till today was:
disable any sound "improvements" in menu
cleaning microphone hole with compressed air
After test I saw little improvement, but still I was merely heard by other caller.
Looking mixer_paths.xml tried few times changing parameters and found the right one to rise sensitivity of internal mic.
Below are unchanged section that I'm talking about - in bold specific value that we can rise.
Code:
<path name="handset-mic">
<path name="adc4" />
<!-- 67 % of 124 (range 0 - 124) Register: 0x231 -->
<ctl name="DEC3 Volume" value="[B]83[/B]" />
<!-- 63 % of 19 (range 0 - 19) Register: 0x15F -->
<ctl name="ADC4 Volume" value="12" />
</path>
I choose value=92 as this found to be still safe (don't use to high values as it can damage your device) and I'm pretty happy now of my Z3C
Prepared MOD for this change to apply from recovery.
I've sent mine for repair. They said everything is ok, since repair service does not test calling in real life - just service tests, where this issue is impossible to catch. Had to ask them for "special" test - calling from my phone to somebody, and checking the difference between Noice cancelling feature turned on and off.
Hi any mod for stock ?
My wife have z3c everything was fine just one day start cut off world etc.
Will try with disabled reduce noise option
Any other solution ?
Guys I had the same problem, solved it today
Mine was running latest android 5.0.2(23.1.A.1.28) Z3 compact.
In my Music application(Walkman app updated to Music)-settings-Audio Settings- Mic sensitivity set to High.
Other person can hear me crystal clear
I suspect this is a Bluetooth related issue. I have my Bluetooth always on and when driving and calling there is no issue on car kit. I found an workaround, when calling before connected I press loudspeaker and mute unmute

help mic.

help,
all of a sudden my mic on the phone is crap, i havnt droped it on the floor or anythiing like that.
but today it startet to make a very loud noise so the reciever of call couldnt hear a thing, tryed to restart the phone, it helped but only briefly,
is it a general problem?
or im just unlucky
regards
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Freeloader8 said:
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Click to expand...
Click to collapse
I hope you let Nokia know through the Nokia care app... They should fix that!
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
emmanuelw said:
I hope you let Nokia know through the Nokia care app... They should fix that!
Click to expand...
Click to collapse
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
brianj41 said:
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
Click to expand...
Click to collapse
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
Freeloader8 said:
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
Click to expand...
Click to collapse
ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
brianj41 said:
ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
Click to expand...
Click to collapse
Tell them that it might be a software issue on Nokia end so I dont think they can do anything with it other than give you a new device.
same here
I found the same here. It is like interference. Since there are 3 mics, is it possible to disable one for testing?
Same here, happened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
zdravke said:
Same here, haphpened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
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Click to collapse
Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
Freeloader8 said:
Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
Click to expand...
Click to collapse
I have no idea what to do, will have to trash the phone for something else. It's still not working after hours of troubleshooting.
I managed to restore the mic functionality by entering safe mode (by pressing volume down during power up). We'll see how long will it last.
It's back. Nokia never again.
Sent from my TA-1004 using Tapatalk
Nokia 8 Oreo. EDIT Ok found the thread - it Was specifically about Receiving calls, but might apply.
SEARCH xda nokia 8 questions & answers speakerphone
First question was 12 march 2018
Possible solutions:- 1 Full factory reset, setup Google account, don't install apps and Try it to see if solved.
2 Use Macrodroid app to turn off speakerphone 1 to 2 seconds into call (wow great app)
3 Press speakerphone icon twice at start of each call
4 Oreo 8.1 seems to have the problem less
Hope This Helps
I think I have solved this problem with my Nokia 8 which had been persistent for the last week.
I just took a household vacuum cleaner and cleaned out all the microphone slots and bingo the problem was solved!
Unfortunately I can't log in to the Nokia community forum to post there, I just get three endlessly pulsating dots, so if anyone can copy and paste this post over there it would be great.
Bad Mike.
I faced the same after last security upgrade. Today it became an issue for ANY call. And nothing I tried/found helped. (Soft resets, charging, Safe mode). Nokia 8 just generated noise like I would be staying on windy hill.
I've contacted Nokia via the Care app. It tooke ONE HOUR but in the end the operator helped me and I hope I've explained they should at least respond on their forum when the issue is reported almost a year. And their developers should know about issue that prevents using of phone for calling.
So the what worked for me part of answer:
- Settings>>Apps&notif>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps&notif>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
Even before performing of the soft restart it worked again but it should be better to make it as well.
The microphone problem happened to me for the second time yesterday in a couple months. I tried the following, and it did NOT help. That said, the microphone returned to normal later in the day - it seemed to coincide with battery saver kicking as the battery become low.
I wish it would fail hard, so at least I can easily warranty the phone. At present, just when I give up and think about claiming warranty, the phone works again.
Chocholo3 said:
So the what worked for me part of answer:
- Settings>>Apps&notif>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps&notif>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
Click to expand...
Click to collapse
I am having problem with recording voice message with WhatsApp and any other voice recording apps.
I did everything and Nokia support member said it can be because of last security patch.
I can make calls and no problem but when I wanted to send voice message no success.
Please help me
Mine has been having the same problem for about a month now, had to start using my earphones for calls.
Using Google camera to record the audio is perfectly find, but stock camera and dialer have this noise.
None of the above has helped.
Considering sending it to the Nokia phone repair?

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