Database Develop

[Q] Rooted Moto X, OTA update today causing boot loop

Hi, I used PwnMyMoto-1.4.3-TMobile.apk to get root on my T-mobile Moto X.
http://forum.xda-developers.com/showthread.php?t=2444957
Today, there was an OTA update that downloaded and said it would install. Now the phone is stuck in a boot loop. It boots OK but about 45 seconds after loading it shuts down and reboots. I'm guessing its because the PwnMyMoto removed the stock recovery or altered it to be unable to install the OTA update. However I guess the phone still sees the downloaded OTA update and wants to install it, so it reboots the phone to try to install.
I can't post in the PwnMyMoto thread because I'm too new to XDA

I have froze the ota apk to try to prevent this

small update. I used the T-mobile bundle here to get stock recovery.img and put that on my phone (because PwnMyMoto removes it) and then the OTA update installed. I guess instead I could have removed the downloaded update if I knew where it was!! After the OTA I lost root
http://sbf.droid-developers.org/ghost_rcica/list.php

emerica243 said:
I have froze the ota apk to try to prevent this
Click to expand...
Click to collapse
what do you mean by this? Can you tell me how to do that?

jackashe said:
what do you mean by this? Can you tell me how to do that?
Click to expand...
Click to collapse
Freezing a particular app can be done using Titanium Backup. Its available for download on play store. Titanium Backup requires root permissions. Freezing an app will leave the app on your phone but it wont work cuz its frozen lol... the app wont be uninstalled. this way if you decide later that you need the app then you can just unfreeze it and use it.

OK, I have TB and I know it supports freeze. I didn't realize you could freeze the OTA capability as a separate program. However given that I already downloaded the update, its too late to freeze.

jackashe said:
small update. I used the T-mobile bundle here to get stock recovery.img and put that on my phone (because PwnMyMoto removes it) and then the OTA update installed. I guess instead I could have removed the downloaded update if I knew where it was!! After the OTA I lost root
http://sbf.droid-developers.org/ghost_rcica/list.php
Click to expand...
Click to collapse
sorry if i or many people would have seeen this earlier we could have stopped you. Always be patient next time because you may have lost root forever now. Not that we know a patch will come through to allow us to maintain root in 4.3, but jcase said he proabbly wouldn't make a rot for 4.3 because it could be a pain and he doens't want to waste any of the exploits he knows of. You could always figure out a way your phone is bad and go exchange it and root again and don't take OTA until someone has figured out something to do to maintain root. It would be worth it for me.

You always have the option to unlock your bootloader with the T-Mobile version. I plan on unlocking the Dev edition I will be buying and then buying a SquareTrade warranty and that will cover any issues I might ever have including breaking/water damage.
jackashe said:
small update. I used the T-mobile bundle here to get stock recovery.img and put that on my phone (because PwnMyMoto removes it) and then the OTA update installed. I guess instead I could have removed the downloaded update if I knew where it was!! After the OTA I lost root
http://sbf.droid-developers.org/ghost_rcica/list.php
Click to expand...
Click to collapse

FSRBIKER said:
You always have the option to unlock your bootloader with the T-Mobile version. I plan on unlocking the Dev edition I will be buying and then buying a SquareTrade warranty and that will cover any issues I might ever have including breaking/water damage.
Click to expand...
Click to collapse
Yup I almost unlocked the boot loader but instead I was able to flash stock recovery. I wish android itself was smart enough to not try to install OTA when recovery was gone. I finally read through the jcase thread and I think I might have been able to delete the downloaded OTA by running:
Code:
fastboot erase cache
fastboot erase userdata
But I didn't try that. I also don't know what exactly that would have erased.
I will certainly look into a SquareTrade warranty!

Argh, I'm having the same problem. I have a Sprint version with unlocked bootloader and PwnMyMoto 1.1. Began after OTA update today. I have about 20 seconds after booting up that I'm able to do things on the phone before it goes into a loop; I've tried uninstalling the camera and disabling the gallery, which I thought were the two things that were updated. Safe mode doesn't work, nor does trying to enter recovery through fastboot. I've even tried factory resetting the phone from settings, but it can't do this before the power-down process begins. I haven't had any success with working through adb and the command prompt on this phone (device not found). At this point, I'm SOL and out of ideas with a bricked phone. Any other ideas?
UPDATE... Tried the fastboot erase cache & userdata; essentially performed a hard reset of device. Not the most convenient thing, but at least I have a working phone now.

so if we freeze updater and ota, we should be covered?
not sure about the other suspect apk with is fota.apk. I rename otacerts.apk as well. I may be a little paranoid about this but bricking is definitely not an option

jayboyyyy said:
sorry if i or many people would have seeen this earlier we could have stopped you. Always be patient next time because you may have lost root forever now. Not that we know a patch will come through to allow us to maintain root in 4.3, but jcase said he proabbly wouldn't make a rot for 4.3 because it could be a pain and he doens't want to waste any of the exploits he knows of. You could always figure out a way your phone is bad and go exchange it and root again and don't take OTA until someone has figured out something to do to maintain root. It would be worth it for me.
Click to expand...
Click to collapse
Yeah, root is great... I guess I'll just have to keep fingers crossed that jcase works on 4.2.2 post OTA but since it hasn't even been pushed to all carriers maybe it won't happen. Yes, I should have NOT gotten the OTA, but once it had downloaded my phone was totally unusable until I restored recovery and it installed itself.

jackashe said:
Yeah, root is great... I guess I'll just have to keep fingers crossed that jcase works on 4.2.2 post OTA but since it hasn't even been pushed to all carriers maybe it won't happen. Yes, I should have NOT gotten the OTA, but once it had downloaded my phone was totally unusable until I restored recovery and it installed itself.
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Click to collapse
Curious have you tried to reroot, and for future reference I believe ota are usually in cache under the previous build # for Verizon at least.

shane1 said:
Curious have you tried to reroot, and for future reference I believe ota are usually in cache under the previous build # for Verizon at least.
Click to expand...
Click to collapse
I did try rooting again using PwnMyMoto-1.4.3-TMobile.apk but it failed to install (since one of the exploits it used is patched)
I have t-Mobile but how would I get to the cache? My phone would boot for about 45 seconds and in that time-frame I could adb shell into the phone but could not find the path for the OTA update. Do you mean it would be in /cache/some-build/ or so?

Yes in cache and you would have to attempt from a PC , which might not have been possible because the phone kept rebooting. Also I am sry for your loss

Would ota root keeper do anything for us?
Sent from my XT1058 using XDA Premium 4 mobile app

IncredibleHulk6 said:
Argh, I'm having the same problem. I have a Sprint version with unlocked bootloader and PwnMyMoto 1.1. Began after OTA update today. I have about 20 seconds after booting up that I'm able to do things on the phone before it goes into a loop; I've tried uninstalling the camera and disabling the gallery, which I thought were the two things that were updated. Safe mode doesn't work, nor does trying to enter recovery through fastboot. I've even tried factory resetting the phone from settings, but it can't do this before the power-down process begins. I haven't had any success with working through adb and the command prompt on this phone (device not found). At this point, I'm SOL and out of ideas with a bricked phone. Any other ideas?
UPDATE... Tried the fastboot erase cache & userdata; essentially performed a hard reset of device. Not the most convenient thing, but at least I have a working phone now.
Click to expand...
Click to collapse
Can you please tell me how you did this? Thanks in advance

Perhaps this thread helps http://forum.xda-developers.com/showthread.php?p=46179190#post46179190

Erk, after getting into the same post-Root update loop, I flashed back to stock using the recipe here: http://forum.xda-developers.com/showthread.php?p=46175635&postcount=8
I now have 13.9.0Q2.X-116-X-17-51 installed.
When I go to System updates to update to the OTA update 13.0Q2.X-116-X-17-54, I get told that I am already updated to the latest version.
Any help would be much appreciated!
jayboyyyy said:
sorry if i or many people would have seeen this earlier we could have stopped you. Always be patient next time because you may have lost root forever now. Not that we know a patch will come through to allow us to maintain root in 4.3, but jcase said he proabbly wouldn't make a rot for 4.3 because it could be a pain and he doens't want to waste any of the exploits he knows of. You could always figure out a way your phone is bad and go exchange it and root again and don't take OTA until someone has figured out something to do to maintain root. It would be worth it for me.
Click to expand...
Click to collapse

manfly9884 said:
Can you please tell me how you did this? Thanks in advance
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Click to collapse
You have to make sure you have downloaded & installed the Android SDK and the latest Motorola Android drivers to your computer. On your phone, shut it down before it has the chance to re-enter the boot loop cycle. Then press the down button simultaneously with the power button for a few seconds and release the down button a split second before releasing the power button. This enters the bootloader (you may have to try it a few times to get it). Plug your phone into the computer and open a command prompt on the computer; type "fastboot erase cache", hit enter, type " fastboot erase userdata" and hit enter. You'll see confirmation in the command prompt and your phone will reboot as factory reset.

[Q] New System Update

I am having difficulties updating to the newest system update on the stock rom. I am rooted and have unlocked my bootloader, so that may have something to do with it. I am also running on straight talk, but I doubt that would be an issue, as it says it's already downloaded it and it just needs to install it. When I click install now, it turns the phone off, does the little thingy, then reboots. Upon rebooting, everything loads up, and a popup appears saying that the update failed, and then every hour it pops up asking to update. Do you know why this is happening and how to fix it, or a way to permanently suppress this popup?

ace_case said:
I am having difficulties updating to the newest system update on the stock rom. I am rooted and have unlocked my bootloader, so that may have something to do with it. I am also running on straight talk, but I doubt that would be an issue, as it says it's already downloaded it and it just needs to install it. When I click install now, it turns the phone off, does the little thingy, then reboots. Upon rebooting, everything loads up, and a popup appears saying that the update failed, and then every hour it pops up asking to update. Do you know why this is happening and how to fix it, or a way to permanently suppress this popup?
Click to expand...
Click to collapse
You need to be completely stock to take the OTA. If you haven't flashed Mex or Bell, I have a zip, maybe flashable (can't test, broke phone) that contains a completely stock /system. Or you can just backup your apps and flash the stock AT&T fastboot.
Post with link to zip.

skeevydude said:
You need to be completely stock to take the OTA. If you haven't flashed Mex or Bell, I have a zip, maybe flashable (can't test, broke phone) that contains a completely stock /system. Or you can just backup your apps and flash the stock AT&T fastboot.
Post with link to zip.
Click to expand...
Click to collapse
Is there a way to just suppress the update? I am a little wary of flashing etc. after the close call my first time...

ace_case said:
Is there a way to just suppress the update? I am a little wary of flashing etc. after the close call my first time...
Click to expand...
Click to collapse
Yes, you clear the cache. But if you want to leave yourself open to be vulnerable to the Heartbleed bug, a pretty serious security issue, then by all means, leave your front door unlocked so hackers can tap into your device and take anything they want.

palmbeach05 said:
Yes, you clear the cache. But if you want to leave yourself open to be vulnerable to the Heartbleed bug, a pretty serious security issue, then by all means, leave your front door unlocked so hackers can tap into your device and take anything they want.
Click to expand...
Click to collapse
I'd say it's more like posting on Craigslist that you're going on vacation and then leaving all the doors open with your debit/credit card on the coffee table. It's a pretty serious bug, and according to wikipedia, 1.5% of the most popular 800,000 websites are still vulnerable to the bug, not to mention running a sideloaded app or connecting to a malicious website.

got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.

lilred91 said:
got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.
Click to expand...
Click to collapse
Flashing back to completely stock may be the easiest way to get the update.

lilred91 said:
got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.
Click to expand...
Click to collapse
If you flash the OTA update manually using something like Philz recovery, you can see the progress on the screen and where it stops updating. For me, it kept hanging on updating the smartactions.apk, which was because I had previously (long time ago) merged updates of the app to my System partition (along with a few other apps that were updated). This will mess up any attempt to do an OTA update, because your "stock" ROM is no longer stock.
I ended up having to flash back to the real stock with Mythtools, then install the OTA zip manually.
If you can't find the zip in your cache, you can download it directly from this post (thanks @skeevydude): http://forum.xda-developers.com/showpost.php?p=52657363&postcount=13

Dead Turbo?

So I was running CF 1.3 base for quite a while with no issues. Two days ago my phone shut down on me and would not boot. I wipe everything multiple times. I wiped cache. I did a factory reset, nothing... I wiped again. Nothing.
It gets past the Motorola logo and then just sits at the boot screen. A couple of times it would say updating android, it would finish, but then it would go right back to the boot screen. After about 8 hours it finally booted and I used it all day yesterday. This morning my issue is back. I've flashed different images to see if it has something to do with 1.3. It's all the same. I think I might try to go back to kit kat. It seems to be a software problem, but I am starting to think that something most be wrong with my hardware.
I found this thread: https://forums.motorola.com/posts/b0021413e7
I think my phone is shot... Any ideas?

When I had my Razr Maxx I had an issue that was similar and nothing I tried would fix it. Factory reset cache wipe flashing different roms nothing. Finally I decided to factory restore it with RSD Lite and after that the problem went away and I was able to do everything again like normal. I don't know why a factory reset wouldn't fix it and that did but it did.

Thanks. That is my next step. Do you know where I can find the RSD image?
Is this what I need? http://forum.xda-developers.com/dro...quark-stock-firmware-moto-maxx-droid-t3063470
Do I need to worry about flashing radios and stuff back to 4.4.4?

Seems to be. Honestly I've used it on many Motorolas in the past but I haven't read much about using RSDlite on the turbo. I would just do some googling around I'm sure you'll find it

my2cents said:
So I was running CF 1.3 base for quite a while with no issues. Two days ago my phone shut down on me and would not boot. I wipe everything multiple times. I wiped cache. I did a factory reset, nothing... I wiped again. Nothing.
It gets past the Motorola logo and then just sits at the boot screen. A couple of times it would say updating android, it would finish, but then it would go right back to the boot screen. After about 8 hours it finally booted and I used it all day yesterday. This morning my issue is back. I've flashed different images to see if it has something to do with 1.3. It's all the same. I think I might try to go back to kit kat. It seems to be a software problem, but I am starting to think that something most be wrong with my hardware.
I found this thread: https://forums.motorola.com/posts/b0021413e7
I think my phone is shot... Any ideas?
Click to expand...
Click to collapse
This just happened to me yesterday. Long story short, I have a strong suspicion that something about the recent Moto Actions update is breaking our phones for reasons that I describe here: http://forum.xda-developers.com/droid-turbo/help/complicated-problem-restore-doesnt-help-t3184251. I managed to fix it, but I re-broke it because I'm an idiot and the method I used before isn't working. If you get it fixed and get your 1.3 CF image back up and running, I would strongly recommend against allowing the Moto Actions update. I have a feeling that we're going to be hearing more about this soon from other people.

TheSt33v said:
This just happened to me yesterday. Long story short, I have a strong suspicion that something about the recent Moto Actions update is breaking our phones for reasons that I describe here: http://forum.xda-developers.com/droid-turbo/help/complicated-problem-restore-doesnt-help-t3184251. I managed to fix it, but I re-broke it because I'm an idiot and the method I used before isn't working. If you get it fixed and get your 1.3 CF image back up and running, I would strongly recommend against allowing the Moto Actions update. I have a feeling that we're going to be hearing more about this soon from other people.
Click to expand...
Click to collapse
That makes sense, after I finally got mine going, I updated Moto Actions and all the other apps it crashed again in about 12 hours. If I can finally get it to boot again, I think I am going to test your theory. If you figure out how to get it booted again, please share!
Edit, which rootjunky image did you flash? SU2-12?

my2cents said:
That makes sense. Like an idiot, after I finally got mine going, I updated Moto Actions and it crashed again. If I can finally get it to boot again, I think I am going to test your theory. If you figure out how to get it booted again, please share!
Click to expand...
Click to collapse
I did get it booted again. I flashed the kitkat update (not the stock, stock update 1, which is what you should be on if you're using mofo) file on the firmware thread that was posted here using the version of RSDlite that was posted there. The key is just to wait a really, really long time. Even if the screen goes black, it could potentially still be booting, especially if the back of the phone gets warm. I left it plugged in, let it get to the boot animation and left the house for several hours, and when I got back it appeared to be functional, but things were slow and choppy at times and my home button didn't work. The settings menu from the pull down menu didn't work either. I had to access settings from the app drawer. I tried a factory reset from the settings menu, and that just re-broke everything. So now I'm back at square one. I re-flashed the same image using RSDlite again, and now I've waited about 10 minutes and I'm still looking at the boot screen, which at this point is normal since the problem occurred.
I got a hold of an old copy of the Motorola Sensor Services apk. As far as I can tell, this is the apk that is replaced by Moto Actions, which according to Google Play is only compatible with 5.0 and above. My plan for tonight is to wait until the thing decides to boot, attempt to start the stock Sensor Services app and get it to do the sensor firmware uninstall that I mentioned in my other post. If that doesn't work, I'm going to try to install the apk that I found and see if I have any more luck with that. I'll report back here when I get a chance to do that. Let me know if you figure out a solution.
---------- Post added at 03:48 PM ---------- Previous post was at 03:33 PM ----------
my2cents said:
That makes sense, after I finally got mine going, I updated Moto Actions and all the other apps it crashed again in about 12 hours. If I can finally get it to boot again, I think I am going to test your theory. If you figure out how to get it booted again, please share!
Edit, which rootjunky image did you flash? SU2-12?
Click to expand...
Click to collapse
Yeah, I used SU2-12.

I followed the procedure outlined here to go back to stock. https://www.youtube.com/watch?v=6avEPGWB8E0 I used the SU2-12 file, but I lost everything... Thanks for the help. I hope there is a fix for this soon! I'll test your idea about MOTO Actions and report.
Edit: Well, I thought my phone was booting when I wrote the above, but it has been 30 minutes and it has not booted...

So, I can get it to boot - although it is not easy and it takes me like 30 minutes and I haven't found a full proof method yet, but after it goes to sleep I have to start the process all over. It has been a frustrating 3 days.

TheSt33v said:
This just happened to me yesterday. Long story short, I have a strong suspicion that something about the recent Moto Actions update is breaking our phones for reasons that I describe here: http://forum.xda-developers.com/droid-turbo/help/complicated-problem-restore-doesnt-help-t3184251. I managed to fix it, but I re-broke it because I'm an idiot and the method I used before isn't working. If you get it fixed and get your 1.3 CF image back up and running, I would strongly recommend against allowing the Moto Actions update. I have a feeling that we're going to be hearing more about this soon from other people.
Click to expand...
Click to collapse
I think you are onto something. I'm currently on 4.4.4 and it is bone stock. When I go into the Play Store it shows that I have Moto Actions installed, but when I click on the app it says that it is not compatible with my device. I've tried wiping the data from the app, force closing it, and clearing the cache. None of that has prompted me to uninstall the sensors. By the way, I found the Moto sensors app and tried doing the same thing, no luck.
So, I think I have the 5.1 Moto Actions installed still, which is causing the 4.4.4 image to freak out. I've thought about trying to go official 5.1 and see if that fixes it, but since I have a replacement on the way, think I might just leave it be - unless someone (like you) figures this thing out.

my2cents said:
I think you are onto something. I'm currently on 4.4.4 and it is bone stock. When I go into the Play Store it shows that I have Moto Actions installed, but when I click on the app it says that it is not compatible with my device. I've tried wiping the data from the app, force closing it, and clearing the cache. None of that has prompted me to uninstall the sensors. By the way, I found the Moto sensors app and tried doing the same thing, no luck.
So, I think I have the 5.1 Moto Actions installed still, which is causing the 4.4.4 image to freak out. I've thought about trying to go official 5.1 and see if that fixes it, but since I have a replacement on the way, think I might just leave it be - unless someone (like you) figures this thing out.
Click to expand...
Click to collapse
I ended up getting a replacement from Motorola too. If it has 5.1 on it, I'll sell it and get one with 4.4.4. Thanks a lot for the tip, by the way. I might still work on it just as a hobby, but I'm out of ideas. Of all the many, many devices I've tinkered with, this is the first one that I ever permanently messed up, so I'd like to fix it as a matter of pride, but I now only have 48 hours to do so. After looking at logcats, the partition table of the phone and the androidmanifest.xml of the motorola sensor services apk, I'm pretty much certain that this app writes those sensor drivers to a partition other than the ones that get flashed when we up/downgrade (ie system, boot, recovery, etc.), which is why these processes don't fix the problem. Theoretically, if I knew which partition that was, I could find someone with a working Turbo who could dump that image, and if I get lucky and it's a partition that isn't sig checked by the bootloader (like the radios, for example), I could flash that and be good to go. I have no idea how to figure out which partition that would be, though. The obvious choice was the "firmware" partition, but that partition has a lot of drivers that seem to relate to lots of different important things, so messing with that seems scary. I also don't know anyone who is knowledgeable enough to generate that image (myself included), so it's a moot point.

TheSt33v said:
I ended up getting a replacement from Motorola too. If it has 5.1 on it, I'll sell it and get one with 4.4.4. Thanks a lot for the tip, by the way. I might still work on it just as a hobby, but I'm out of ideas. Of all the many, many devices I've tinkered with, this is the first one that I ever permanently messed up, so I'd like to fix it as a matter of pride, but I now only have 48 hours to do so. After looking at logcats, the partition table of the phone and the androidmanifest.xml of the motorola sensor services apk, I'm pretty much certain that this app writes those sensor drivers to a partition other than the ones that get flashed when we up/downgrade (ie system, boot, recovery, etc.), which is why these processes don't fix the problem. Theoretically, if I knew which partition that was, I could find someone with a working Turbo who could dump that image, and if I get lucky and it's a partition that isn't sig checked by the bootloader (like the radios, for example), I could flash that and be good to go. I have no idea how to figure out which partition that would be, though. The obvious choice was the "firmware" partition, but that partition has a lot of drivers that seem to relate to lots of different important things, so messing with that seems scary. I also don't know anyone who is knowledgeable enough to generate that image (myself included), so it's a moot point.
Click to expand...
Click to collapse
My question is why hasn't anyone else's device gotten borked since the update? I've had it since the update was distributed with no issues and use Moto Actions continuously. Seems like if it really is a combination of writing drivers to a partition that isn't compatible it would be a universal issue. If only 2 people who have a mofo'd 5.1 IMG (out of probably hundreds) experienced issues my bet is on some weird glitch that occured when you initially flashed the updated firmware to get 5.1 working on the mofo'd device, rather than some general driver incompatibility.

GeoFX said:
My question is why hasn't anyone else's device gotten borked since the update? I've had it since the update was distributed with no issues and use Moto Actions continuously. Seems like if it really is a combination of writing drivers to a partition that isn't compatible it would be a universal issue. If only 2 people who have a mofo'd 5.1 IMG (out of probably hundreds) experienced issues my bet is on some weird glitch that occured when you initially flashed the updated firmware to get 5.1 working on the mofo'd device, rather than some general driver incompatibility.
Click to expand...
Click to collapse
I agree. Either it was a corrupt driver installation that worked just well enough for the app not to realize it, or the firmware update happens silently only when requested (similar to Google play services), and we're all one chop chop flashlight away from a phone apocalypse. Hopefully it's the former.

So, I went ahead and updated my device to official 5.1 and the problem is still there. The moto actions app that is installed still says that it is not compatible with my phone. I have cant figure out how to clear it or delete it or anything. And when I think I have it, I let the phone sleep and I can't bring it back to life again without waiting for a 15 min+ boot. Oh well, at least the bootloader says "official" now rather than "modified." So, Motorola should not complain about it. Thanks for trying to figure it out @TheSt33v

my2cents said:
So, I went ahead and updated my device to official 5.1 and the problem is still there. The moto actions app that is installed still says that it is not compatible with my phone. I have cant figure out how to clear it or delete it or anything. And when I think I have it, I let the phone sleep and I can't bring it back to life again without waiting for a 15 min+ boot. Oh well, at least the bootloader says "official" now rather than "modified." So, Motorola should not complain about it. Thanks for trying to figure it out @TheSt33v
Click to expand...
Click to collapse
Good to know. I picked the $25 option specifically because the free one requires an inspection, but I'll probably update it anyway. I'm not surprised that it didn't solve the problem though. When we flash those upgrade/downgrade images, we're basically just doing manually what RSD lite/Verizon upgrade agent does automatically.

ctopher4
TheSt33v said:
This just happened to me yesterday. Long story short, I have a strong suspicion that something about the recent Moto Actions update is breaking our phones for reasons that I describe here: http://forum.xda-developers.com/droid-turbo/help/complicated-problem-restore-doesnt-help-t3184251. I managed to fix it, but I re-broke it because I'm an idiot and the method I used before isn't working. If you get it fixed and get your 1.3 CF image back up and running, I would strongly recommend against allowing the Moto Actions update. I have a feeling that we're going to be hearing more about this soon from other people.[/QUO​TE]
you called it! Just spent 2 hours reflashing 1.3 first repeated V4A, then Base. flashing sick Android upon Recovery attempt, FAIL. reflashed radios and such and with different "vol& pwr" sequence was able to get in to wipe cache. Not hat it would help me but i viewed chche Logs and im wondering if, to the right person, it would help to have copies of them?? It's a bunch of pages tho and and not sure if it would help.
My plan it to, in Recovery, Factory wipe, then reboot to Bootloader and attempt to flash base. W/ all sys.img's, then wipe caches again. ihave read the whole thread early yesterday morning but i fell asleep prob 20 times during. it was like 3 ishi think SO, i'll now go re read probably to find that you've already ruled out "my plan"
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Click to collapse

ctopher4 said:
TheSt33v said:
This just happened to me yesterday. Long story short, I have a strong suspicion that something about the recent Moto Actions update is breaking our phones for reasons that I describe here: http://forum.xda-developers.com/droid-turbo/help/complicated-problem-restore-doesnt-help-t3184251. I managed to fix it, but I re-broke it because I'm an idiot and the method I used before isn't working. If you get it fixed and get your 1.3 CF image back up and running, I would strongly recommend against allowing the Moto Actions update. I have a feeling that we're going to be hearing more about this soon from other people.[/QUO​TE]
you called it! Just spent 2 hours reflashing 1.3 first repeated V4A, then Base. flashing sick Android upon Recovery attempt, FAIL. reflashed radios and such and with different "vol& pwr" sequence was able to get in to wipe cache. Not hat it would help me but i viewed chche Logs and im wondering if, to the right person, it would help to have copies of them?? It's a bunch of pages tho and and not sure if it would help.
My plan it to, in Recovery, Factory wipe, then reboot to Bootloader and attempt to flash base. W/ all sys.img's, then wipe caches again. ihave read the whole thread early yesterday morning but i fell asleep prob 20 times during. it was like 3 ishi think SO, i'll now go re read probably to find that you've already ruled out "my plan"
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Click to collapse
Damn. I was hoping I was wrong. Yeah, I did what you suggested many, many times. If you end up reflashing 4.4.4 and you see the message to uninstall the sensor firmware, do it and FLASH NOTHING ELSE until a solution is found. If not, it's really easy to get a new one from Motorola.
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Click to collapse

TheSt33v said:
ctopher4 said:
Damn. I was hoping I was wrong. Yeah, I did what you suggested many, many times. If you end up reflashing 4.4.4 and you see the message to uninstall the sensor firmware, do it and FLASH NOTHING ELSE until a solution is found. If not, it's really easy to get a new one from Motorola.
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Click to collapse
O Jeez, xda gave me a " token timed out message" but only after I hit post reply and, it was a novel! I have to get at least 2.5 hours sleep tonight because that been normal lately. Besides setting up Moto functionality, I'm golden and I do have their updates blocked best I can anyway. Hope all is working.
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Click to collapse

ctopher4 said:
TheSt33v said:
O Jeez, xda gave me a " token timed out message" but only after I hit post reply and, it was a novel! I have to get at least 2.5 hours sleep tonight because that been normal lately. Besides setting up Moto functionality, I'm golden and I do have their updates blocked best I can anyway. Hope all is working.
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Click to collapse
Awesome! Well I managed to fix it too, Moto functionality included!!!! I'll explain on my other thread.
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Click to collapse

What was the solution that found? I'm going through the same problem.

Update notification of marshmallow but no installation??

Hi,
I'm French and I 'very got a stock nexus 6.
I have the 5.1.1 android (LMY48T) and as I noticed a notification about 6.0 I started the update.
After few minutes, the update was DLed and a rebootr was announced... But nothing.
I waited for a bit.
And tried to shut-off the phone for a manual reboot... Now I'm still in 5.1.1, and when I check the update it's says that my phone is up-to-date..
Any help?
Thanks for reading.
Greg

Happened to me too on my Nexus 6

Thanks for the contribution, did you find any piece of information anywhere else?

no not at all :/

Bummer...

hello gregaste
i can confirm the exact same problem downloaded the ota and pressed restart and install and nothing happened it its telling me ur device is up to date ! i hope somone can help us

Are you rooted? Not sure what "very stock" means. OTAs will fail if you are.

Had the same thing happen to me. Twice. Got a replacement N6 last week and I was letting all the OTAs go through before unlocking the bootloader and rooting. When I got the 6.0 update notification I let it download. After rebooting it didn't update and when I checked system update it saif I was up to date despite still being on 5.1.1. Then, for fun, after returning my original Nexus to stock I decided to let the 6.0 update download. After rebooting I was still on 5.1.1 and again it said I was up to date. Very weird. I got impatient and flashed the factory images.

I'm stock, and i'm not sure about my first message, but I'm positive that "very stock" is an auto-correct fail...
I phone to Google android help yesterday, and a guy told me something like "s-h1t happens" more polite though, and that I should wait for another notification... let's hope.

Happened to me as well. Once the ota is downloaded, give time to the phone to restart itself in recovery, it takes about 10 mintutes to go into recovery and dont interfere with soft reset.
Sent from my Nexus 6 using XDA Free mobile app

Semseddin said:
Happened to me as well. Once the ota is downloaded, give time to the phone to restart itself in recovery, it takes about 10 mintutes to go into recovery and dont interfere with soft reset.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date

phlimsh said:
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date
Click to expand...
Click to collapse
turn on your wifi, connect to wifi, then check if you are up to date.

gregaste said:
I'm stock, and i'm not sure about my first message, but I'm positive that "very stock" is an auto-correct fail...
I phone to Google android help yesterday, and a guy told me something like "s-h1t happens" more polite though, and that I should wait for another notification... let's hope.
Click to expand...
Click to collapse
let us hope it will show again soon !

Thank you for the tip. Maybe I didn't wait because no message told me to... Lesson learned.
So you had a second ota notification? How long after the first one who failed?

simms22 said:
turn on your wifi, connect to wifi, then check if you are up to date.
Click to expand...
Click to collapse
i ve done that like 100 times and nothing still says " your system is up to date " i guess i will wait for about a month maybe another ota will show up if not then i will flash although iam afraid something goes wrong and i will regret messing up my phone cause i have not done that before

phlimsh said:
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date
Click to expand...
Click to collapse
Go to Settings / About / Send feedback ; tell them you haven't recieved MArshallow OTA, that's how i got my 6.0 ota for the second time without waiting hours.

Semseddin said:
Go to Settings / About / Send feedback ; tell them you haven't recieved MArshallow OTA, that's how i got my 6.0 ota for the second time without waiting hours.
Click to expand...
Click to collapse
I followed your steps, but it feels like a coincidence to me... we'll see.

gregaste said:
Hi,
I'm French and I 'very got a stock nexus 6.
I have the 5.1.1 android (LMY48T) and as I noticed a notification about 6.0 I started the update.
After few minutes, the update was DLed and a rebootr was announced... But nothing.
I waited for a bit.
And tried to shut-off the phone for a manual reboot... Now I'm still in 5.1.1, and when I check the update it's says that my phone is up-to-date..
Any help?
Thanks for reading.
Greg
Click to expand...
Click to collapse
That may have been the October security download. After getting Marshmallow on my N5 and N9 weeks before, I got that update notice, downloaded it, rebooted and noticed the old Lollypop boot animation. I thought the update didn't get applied and never got another notification. I later ran Stagefright Detector and noticed that the two latest CVEs were remediated. So I'm still waiting for Android 6 for my Nexus 6.

stevemw said:
That may have been the October security download. After getting Marshmallow on my N5 and N9 weeks before, I got that update notice, downloaded it, rebooted and noticed the old Lollypop boot animation. I thought the update didn't get applied and never got another notification. I later ran Stagefright Detector and noticed that the two latest CVEs were remediated. So I'm still waiting for Android 6 for my Nexus 6.
Click to expand...
Click to collapse
Thank you for your input.
I'm not sure it's related to the secrity update though, because I was already up to date on this matter (LMY48T) , ain't I ?

gregaste said:
Thank you for your input.
I'm not sure it's related to the secrity update though, because I was already up to date on this matter (LMY48T) , ain't I ?
Click to expand...
Click to collapse
I went from LYZ28J to LYZ28K with that update. I believe T-Mobile and Sprint are on different forks of Lollypop.

Why is my Nexus 6 not receiving updates?

I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!

Aniket Sarkar said:
I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!
Click to expand...
Click to collapse
seriously?? your regretting it ??
you need patience...
patience....
patience....

I think I've mentioned that I'm not even getting 5.1, okay not even 5.0.1
Can someone please understand the level of problem I'm facing?
I've already mentioned while others are at 6.0, I'm not going anywhere ahead of 5.0
Please help!

Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.

im on my 3rd day on my nexus.. but im not losing hope.. im still waiting for the ota.. its on 5.1 lmy47d...

So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps

Same, stuck on 5.1 LMY47D

google gives us factory images for a reason. if you arent patient enough to wait for an ota, just flash a factory image yourself, instead of starting threads about how you arent getting an ota. whats the point of a thread about you not getting an ota?

snoprosledneck88 said:
....I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING.
Click to expand...
Click to collapse
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file

jj14 said:
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file
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Click to collapse
Your right, I'm sorry. That's what I meant to say.
Sent from my Nexus 6 using Tapatalk

I got mine today and its on android 5 Doesn't want to update either, keeps saying its up to date. Haven't done anything yet with the phone. Looking now how ADB Sideload works.

jj14 said:
Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.
Click to expand...
Click to collapse
I've bought it from an online retailer Flipkart in India.
I'm sure there's no changes made in phone and it's original and is as a new nexus 6 should be. Just this software update is causing me problems

snoprosledneck88 said:
So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps
Click to expand...
Click to collapse
Well I'm damn impatient, if I'd 5.1.1 and waited for 6.0 I'd have definitely had some patience, but waiting from 5.0 doesn't make sense.
Anyways to the point, after listening to your story, I tried same thing, clearing cache and reset from recovery mode, but still it didn't help
Hope there's some other resolution to this now.

I suspect it was your post that I responded to, at another forum - but you have two options really
1. Unlock bootloader (wipes data), and flash latest image
2. ADB Sideload OTAs one after the other in the right sequence (see http://forum.xda-developers.com/nexus-6/general/ref-nexus-6-stock-ota-urls-t2906493 for OTA URLs) - check your current build and choose a path to get to the build you want

I am having the same problem.
I am having the same problem. Have you tried resetting the phone and starting it without the sim?