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I seem to be locked out of Google Wallet on my Nexus S 4G. I have been GW for 4 months on custom roms with no issues. The other day when flashing a peter Alfonso ICS Rom (full wipe) and launching GW App i got the error message Secure Element Not Responding. Since then i have re wiped and re flashed, Unrooted to stock 2.3.7 and re rooted back to CM9 and i still get the error message on any rom i try whether i am rooted and un rooted.
I even tries a nandroid back up when GW was working and it still wont work.
Can anyone help me out. ?
You will need to make a phone call to Money Network or Google for a "master reset". I called the Money Network number last night (01/29/12) around 11pm and I am waiting for a call back from them.
This seems to be happening a lot to Galaxy Nexus owners. I think mine was a result of restoring wallet data from Titanium backup. I do not think Google Wallet should be included with ICS Gapps.
Luckily, our phone is officially supported, some Galaxy Nexus owners are getting pushback from Money Network/Google when requesting a master reset.
Here are the numbers listed on the Google Wallet "Contact Us" page:
For Google Wallet related questions contact google toll-free at 855-492-5538
For Google Prepaid Card questions contact Money Network at 855-896-0693
I feel like maybe I should have contacted the Google number as opposed to the Money Network number, the CSR said she had to contact Google. Maybe this will save a step. She said it can be 24-48 hours before someone contacts you. I will update this post with the number that calls me.
You mean this type of reset:
http://support.sprint.com/support/t...eset_Samsung_Nexus_S_4G_from_Google/25162-101 ?
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Nick N said:
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Click to expand...
Click to collapse
Thanks .. awaiting your response !
Still no contact as of 3:45pm, maybe someone wants to try contacting Google using this method?:
http://support.google.com/wallet/bi...contact_policy&policy=mobile&test=country-US&
I would do it, but I do not want them to get annoyed since I am still in their 24-48 hour contact window.
I spoke to the Google Wallet team and there responce was it was a hardware issue and item needs to either be replaced or repaired by Sprint or Samsung. Not sure how it bacame a hardware issue ?
Anyways i took my phone to sprint repair and gonna pick it up at 5pm to see what they can do to fix.
Here is the response i got:
Re: [#955******] Follow-up to Google Wallet
Google Wallet Support [email protected]
1:37 PM (2 hours ago)
to me
Hi Nathan,
Thank you for calling Google Wallet. To have the secure element looked at
for assistance, I suggest contact a Sprint Service shop for this matter.
With the Secure Element not responding, its a matter with the hardware of
the device.
It was a pleasure assisting you today. Feel free to contact us again if
you have any additional questions regarding Google Wallet or visit our
Help Center at http://www.google.com/support/wallet
Sincerely,
Paul
The Google Wallet Team
Any updates? I am still waiting for my call.
Went back to sprint store this evening and they said they did a master reset and the problem was still there.
They offered me a replacement phone (refurbished) which will come in 3 days. They also told me they don't know what the problem is or how it occurred.
I don't know what caused this but I'm gonna avoid using g wallet on my replacement till there is a fix.
Really a strange issue that google wallet is malfunctioning the hardware !
At least you will get a replacement!
2 questions:
1. Did you use an ICS Rom (I think the answer is yes);
2. Did you use Titanium Backup to backup Google Wallet?
There is absolutely nothing a sprint store could do to fix that.
Sent from my Nexus S 4G using XDA App
I'm real happy I got a replacement since phone was 6 months old and was pretty beat up.
1: I did use several ICS ROM's
2:I usually back up all my apps but I don't think the google apps get backed when doing a batch back up with titanium backup so not sure
Money Network called, gave me a few BS steps (remove battery, turn on and off NFC setting, wait 5 minutes). She said if that doesn't work I need a new phone.
it happens when moving between ics and gb roms since rooting could mess with the money... it happened to me a while ago when i unrooted and updated back to 2.3.7 from 2.3.5 but i have a asurion replacement phone so asurion has no problem sending me a phone when this happens...
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Nick N said:
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Click to expand...
Click to collapse
Alright listen carefully. Sprint support and even money network, from my experience, understand nothing when it comes to rooting. On a completely stock phone the issue would be hardware. In this case I'm not convinced. Have u done the msl reset? Use 786 and if that gets u to triangle use the sctrn number which is 72786, then 786. Know that 786 will wipe it internal storage so backup to comp. The point is to wipe so utterly then go to recovery and flash wipe all zip then flash latest vhgomez lota or whatever from, make sure u flash the radio, then bootuo, run thru setup, let it program/activate your phone, once that's all done try wallet and report here.
Goodluck!
PS going stock does not do this kind of wipe if I recall correctly, nor would the sprint store. Not right anyway.
Sent from my Nexus S 4G using XDA Premium App
janspambox said:
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
Click to expand...
Click to collapse
So, it is NOT a hardware issue and somehow fixable. I wish you remembered exactly what you did and started working again.
Not getting a error but it will not let me in google wallet
I was on CM9 and went back to a old NAD back up to stock and pulled the 4.0.4 OTA. Google wallet won't let me in now. I called the google # they asked me same stuff. Asked me my MSID and told me that she would send it up the line and I will get a email about it.
Secure Element Error Message
The NFC transmits information from the secure element. They are both different chips within the phone. If the secure element breaks, NFC will still work, but you will not be able to use Google Wallet on the phone anymore.
The "Secure Element" works closely with the NFC Chip as a security feature. When it is tampered physically or with software (rooting and perhaps changing ROMS), it is set up to destroy itself. When it is destroyed, the only solution is to replace the phone. (Factory Data Reset, unrooted, and revert back to stock will not fix the problem).
Google Tech Support sends a typical email to owners who ends up having this error message:
"We strongly discourage gaining system-level "root" access to your phone if you plan to use Google Wallet. We are unable to support devices with unauthorized operating systems as the security layers of the device may be limited.
If you have other questions, please reply to this email and I'll be happy to help."
I hear it is about 50% hit and miss on rooted phones depending on what owners do with their phones. So, with that said, I would suggest you, as rooted owners stick with the SAME ROM all the way if you want to use Google Wallet. The Secure Element have only 1 life, not "9 lives". You are on your own discretion / risk.
Google will replace the Galaxy Nexus phones for free as long it is stock and not rooted.
Unlocked Galaxy Nexus phones are on sale via Google Play for $399, no contract.
---Sharmy
I live in China and bought the Hong Kong version of the HTC One 1 month ago, as I didn't want the China Mainland version with all the useless Chinese applications (which I experienced on my Asus Transformer Prime...). Up until 3 days ago, Blinkfeed was working great and updating itself every hour. But suddenly, and without me making any changes to my phone, Blinkfeed stopped working and the only notifications I receive are the Help & Tips from HTC and my Google Calendar notifications. I have it set up using "Global English" as my local content in order to receive international news. But, if I change it to "China" as my local content I get all the updates from different news sources. Only problem is, those sources are all in Chinese... I contacted HTC through their Hong Kong website and unfortunately the guy had no idea what the problem was and said they would send me an email later when they figure it out.
I've tried everything, but nothing works and I get the feeling the international content is simply blocked by China Mobile and other internet providers (I've tried over 3G and several wi-fi, all unsuccessful...). I've also tried with my VPN on, and still nothing. Anyone else has this problem?
shuaihouzi said:
I live in China and bought the Hong Kong version of the HTC One 1 month ago, as I didn't want the China Mainland version with all the useless Chinese applications (which I experienced on my Asus Transformer Prime...). Up until 3 days ago, Blinkfeed was working great and updating itself every hour. But suddenly, and without me making any changes to my phone, Blinkfeed stopped working and the only notifications I receive are the Help & Tips from HTC and my Google Calendar notifications. I have it set up using "Global English" as my local content in order to receive international news. But, if I change it to "China" as my local content I get all the updates from different news sources. Only problem is, those sources are all in Chinese... I contacted HTC through their Hong Kong website and unfortunately the guy had no idea what the problem was and said they would send me an email later when they figure it out.
I've tried everything, but nothing works and I get the feeling the international content is simply blocked by China Mobile and other internet providers (I've tried over 3G and several wi-fi, all unsuccessful...). I've also tried with my VPN on, and still nothing. Anyone else has this problem?
Click to expand...
Click to collapse
What did you do before it happened? This happened to me once as I froze the htc news thing in apps (cant remember the name thou)..
nazrin313 said:
What did you do before it happened? This happened to me once as I froze the htc news thing in apps (cant remember the name thou)..
Click to expand...
Click to collapse
I didn't do anything, that's the problem. I went to bed and it was working fine, and when I got up in the morning it had stopped loading all articles.
Whats the name of the blinkfeed app? maybe you could clear data...
nugzo said:
Whats the name of the blinkfeed app? maybe you could clear data...
Click to expand...
Click to collapse
I believe the app is HTC News Plugin. I've tried to force stop it, and cleared the data but it didn't do anything. I've basically tried everything I could think of and nothing works. Very frustrating as, unlike many people, I actually really like Blinkfeed. Thanks for your help anyway, let me know if you think of anything else
shuaihouzi said:
I live in China and bought the Hong Kong version of the HTC One 1 month ago, as I didn't want the China Mainland version with all the useless Chinese applications (which I experienced on my Asus Transformer Prime...). Up until 3 days ago, Blinkfeed was working great and updating itself every hour. But suddenly, and without me making any changes to my phone, Blinkfeed stopped working and the only notifications I receive are the Help & Tips from HTC and my Google Calendar notifications. I have it set up using "Global English" as my local content in order to receive international news. But, if I change it to "China" as my local content I get all the updates from different news sources. Only problem is, those sources are all in Chinese... I contacted HTC through their Hong Kong website and unfortunately the guy had no idea what the problem was and said they would send me an email later when they figure it out.
I've tried everything, but nothing works and I get the feeling the international content is simply blocked by China Mobile and other internet providers (I've tried over 3G and several wi-fi, all unsuccessful...). I've also tried with my VPN on, and still nothing. Anyone else has this problem?
Click to expand...
Click to collapse
I have the simlock free international version from the UK.
and my blink feed works fine, i can load different feeds from different countries without any effort or any vpn.
im using it in china for a month now and have absolutely no problem with it.
seem quorlie
chiao321 said:
I have the simlock free international version from the UK.
and my blink feed works fine, i can load different feeds from different countries without any effort or any vpn.
im using it in china for a month now and have absolutely no problem with it.
Click to expand...
Click to collapse
So I guess the Hong Kong version might be the only one with this problem.
As an update, since my last message the "Global English" option in local content has now disappeared and "China" is now the only option, which is completely useless for me. I spoke to someone at HTC Hong Kong who didn't seem to know anything about this problem and said they would get back to me via email once they've done some tests. This was a week ago and I'm still waiting to hear back from them. I'm hoping perhaps the 4.2.2 update might fix this issue...
I also have the Hong Kong version (801s) and have no issues at all. I also live in China and have the Local Content set to Global English and my Blinkfeed is working fine with feeds from AP, Reuters, Euronews etc.
Which carrier do you use in China? China Mobile or Unicom? Mine is with China Mobile and APN is set to CMNet.
JB
fixed
shuaihouzi said:
I live in China and bought the Hong Kong version of the HTC One 1 month ago, as I didn't want the China Mainland version with all the useless Chinese applications (which I experienced on my Asus Transformer Prime...). Up until 3 days ago, Blinkfeed was working great and updating itself every hour. But suddenly, and without me making any changes to my phone, Blinkfeed stopped working and the only notifications I receive are the Help & Tips from HTC and my Google Calendar notifications. I have it set up using "Global English" as my local content in order to receive international news. But, if I change it to "China" as my local content I get all the updates from different news sources. Only problem is, those sources are all in Chinese... I contacted HTC through their Hong Kong website and unfortunately the guy had no idea what the problem was and said they would send me an email later when they figure it out.
I've tried everything, but nothing works and I get the feeling the international content is simply blocked by China Mobile and other internet providers (I've tried over 3G and several wi-fi, all unsuccessful...). I've also tried with my VPN on, and still nothing. Anyone else has this problem?
Click to expand...
Click to collapse
same version, same problem. bothered me a lot. now it works after updated to 4.2.2. :laugh:
Hi, I am using CLT-AL00 (China) version of the Huawei P20 pro. For some reason, Android pay doesn't work on it. Whenever I add my cards which work on other devices such as Samsung galaxy s8+, it is stuck at: Verifying your card with your bank. I tried to disable/enable/clear cache google play services, delete/add the card to my google account, call the bank for authorization, Factory reset my phone, delete/redownload google pay. However, the same issue happens over and over. Please help.
same issue on my phone as well. please help
I was having the same issue in another version.
Do a payment in the play store with your card (it should be in your payment options but not active for in-store purchases). After you complete the purchase, the activation will work in the google pay app.
Not sure if this will work for someone else.
Sent from my CLT-L29 using Tapatalk
I have been looking for a solution to this problem since a few months ago. These steps do not work for my phone.
I had contacted Huawei about this issue they said it was due to the android security component being used in the build 'incompatible' with some banks' security system. They suggested using international banks which do businesses in different continents as their security system could be more widely compatible.
I don't really believe in them. But had really no way to go at the moment...
Hi,
I have some issues with paying via Google Pay since the Pie update. It always shows "moved the phone to quickly", even when I don't. I have yet to successfully complete a transaction with Google Pay since the update. Has anyone of you had these issues as well? I am wondering if something is up with the NFC I have read somewhere that there is already a patch to the .163 update that resolves some NFC issuesm but don't quote me on that!
david.giessing said:
Hi,
I have some issues with paying via Google Pay since the Pie update. It always shows "moved the phone to quickly", even when I don't. I have yet to successfully complete a transaction with Google Pay since the update. Has anyone of you had these issues as well? I am wondering if something is up with the NFC I have read somewhere that there is already a patch to the .163 update that resolves some NFC issuesm but don't quote me on that!
Click to expand...
Click to collapse
I'm still on the 9.0.0.108 beta version but Google Pay works like a charm.
I have the same issue, since the update. I am using Google Pay with an N26 bank account in Germany.
Hi!
I have the same issue since the Update to 9.0.0.163. (C432E5R1P9).
Google Pay says the phone has been moved to quick, Bunq App just keeps switching between "payment mode" and "unlock with fingerprint mode".
I used the Phone for payment (PayPal / N26) without issues until the Update.
I think there is something wrong with the NFC too.
I don't use it for payments but I need to read some NFC cards every now and then, and after the upgrade it sometimes takes 3-4 attempts to do that.
I also found it is terminal and card dependant. I have issues when I pay with google pay via paypal at the REWE terminals here in Germany. It always shows "moved phone tho quickly", but when i let the phone rest on the terminal for a longer time it works. Using my visa card it works as intended. On other terminals payments with paypal are also free of issues.
Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
chaffinch said:
Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
Click to expand...
Click to collapse
Problem solved.
What helped? I was in the beta testers group of Google Play Services. Cancellation of approval for beta testing and getting back of the Google Play Services app to version 13.2.92 (official, non-beta) unlocked payments by phone.
I post it if someone had a similar situation.
Best,
C.