Database Develop

Galaxy Note will not boot at all

Hi there, hoping some of you guys can help. I have a Samsung Galaxy Note that will currently not boot in any way (normal, download or safety mode), wondering if anyone knows what could have caused this or how it could be fixed?
It started a couple of weeks ago when I was watching a YouTube video in the morning. The phone had been fine previously, and the alarm on it woke me up, the YouTube app worked fine, I selected a video and started watching it. About halfway through I needed to exit out of the app to to get to my bus ticket app, but the phone wouldn't respond to any input. The touchscreen wouldn't react to let me pause the video, the volume buttons wouldn't allow me to turn it up or down, the home button wouldn't take me back to the home screen, the screen wouldn't lock, and holding the lock button didn't bring up a menu to turn it off. Because I was in a rush I was forced to take the battery out of the back of the phone and reinsert it to get it to reboot. Then when I turned it on it got stuck on the Samsung screen for about 5 minutes until I decided it wasn't going to go any further and took the battery out again.
Since then the thing won't start at all. I've tried two different batteries with it, and neither makes any difference. The batteries both get warmer when charging, which I think means they must be holding a charge. I'm not sure what else to do. It was running the Android OS and has never been flashed or anything dodgy like that. Can anyone help?
Thanks for your time.

If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,

kazuna69 said:
If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,
Click to expand...
Click to collapse
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.

Foyfluff said:
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.
Click to expand...
Click to collapse
well, I would suggest to keep it as token or put as memorial, :victory:
me myself keeping this phone coz' it look awesome :silly:
anyway, best is to buy a new one, repair it probably cost even more,
p.s.
I've planned to buy nexus 5 anyway, if possible 6, lol :silly:

Nexus 5 Power Button Broken - Here's what to do

This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. See this link below:
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting
I called Google via the Hardware Warranty Center (1-855-836-3987, open 24/7):
https://support.google.com/googleplay/troubleshooter/3070579
Unfortunately, my device is past the 1 year warranty period (surprise, just like the others in the reddit link above). Google was helpful enough to call LG on my behalf, explain the situation, and hand me over. LG's warranty period is 1 year as well, so if I wanted to send in my device, I could do so but it would cost me to have it repaired. Unfortunately, they were unwilling to provide an estimate. Sending in the device to have the damage assessed is free luckily. The repair facility is in Fort Worth, Texas, and will take 5-7 days to estimate damage and repair (not including shipping time).
I decided to call T-Mobile to see if I they had the Nexus 6 in stock, just in case. They did. I also asked if they could do out-of-warranty repairs. They didn't, but they referred me to a nearby cell phone repair store. Just up the street from me! I didn't even know the place was there.
I called them and inquired if they could fix it. They said yes, but might need to order the power button if they don't have the correct size. Here's the meat of the post for those of wondering how much it will cost to fix: it would cost $35 if the power button needed adjusting, or $70 (with T-Mobile discount) if the power button needed to be replaced and re-soldered to the board. I took it over to get it inspected to see if they had the correct size power button. They disassembled it in the back, inspected it, and told me that luckily they had the correct-sized part. I figured sure, let's go for it, drove home, waited an hour or two and went back. I am happy to say that the power button is now working good as new!
TLDR:
- Call LG for out-of-warranty repairs at 1-800-243-0000. You have to FedEx your device, but shipping is taken care of.
- If you don't want to mail in your device, call your local T-Mobile store to refer you to a local repair shop.
- I found on Google that some people soldered in a new button themselves, but I didn't want to do that. If you feel so inclined, it apparently only takes an hour or two.

In the UK, Play store devices have a 2 yr warranty.
Sent from my Nexus 5 using XDA Free mobile app

matt_not_andrew said:
In the UK, Play store devices have a 2 yr warranty.
Click to expand...
Click to collapse
Sadly I don't think anyone in the US offers a 2-year warranty or I'd be all over it for a Nexus 6.
The only option is $8-10/month insurance (but unfortunately I'm on a $30 prepaid plan, so no insurance for me), or paying Motorola.com for their extended warranty an extra $150.
Anyone else know of a better US-based 2-year warranty for a Nexus 6?

Hello I have the same problem. I have still the warranty but my phones is unlocked and rooted. Will they replace it? Because it's an hardware failure. It has nothing to do with the root.

Google are usually pretty lenient with root on nexus devices, after all they are intended for the developer community, but there are plenty of threads on how to return your device to stock on here if you don't want to take the chance they'll refuse.

I know how to unroot it, but I can't even start the phone. And that's the question. Why should they void my warranty, if the power button is stucked and I can't unroot it.

Google have said, in print, that root does not affect the warranty IF, as you say "it's not software related". LG does not take the same view.

Try Gravity screen with proximity on/off.. no buttons touched.

How can I try it when my phone don't turn on

Till when is your warrenty valid? I had a similar problem last December and my warranty was due to expire in Jan this year. I managed to start my phone once by trying different ways to press the power button, and once it was on I jumped on the opportunity and unrooted and untampered it. Since I bought my phone from eBay, I had to visit LG for the repair. They checked my phone and said that they would have to replace the entire motherboard. Since it was in warranty and I was fully backed up, I agreed with it and received the phone in 2 days.

I had to send my N5 for an RMA recently because of power button issues. At first, a few hard taps around the power button fixed the problem momentarily but this trick lasted only about a month. After that my phone was unusable and I had to send the device in for RMA. Google Canada agreed to provide the RMA even if my phone was 3 months out of warranty (probably because power button failures are a known problem).
Now I have a refurb N5 and I want to preserve the power button as much as possible so I use a Nillkin flip case with a magnetic contact. The cover wake/sleep the phone automatically so I never have to hit the power button.
The only real fix to that problem is to solder a new button to the main pcb. Since LG repair centre won't waste time with such a risky procedure they only replace the whole PCB. Small repair shops will change the button.
It's pretty sad that these phones are doomed with a predictable failure like that. It remind me of my Motorola Atrix, a great phone except they all died from the same wifi-radio failure at some point. The fingerprint reader also broke consistently.

A friend had a similar issue with the power button, google wouldn't fix it since it was out of warranty but lg fixed it free of charge.

I had the biggest scare of my life last night as I was abruptly woken up by my phone in a reboot loop, I suspected correct, it was the power button. Thankfully is hasn't happened since, but the power button is now more sensitive than I'm used to.

Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.

I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.

exorz said:
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
Click to expand...
Click to collapse
Exorz - have you found an answer to this? My wifes phone started having this problem today. Just got off the phone with LG to send it in for an estimate but I wont know how much for a few weeks...

I had the same issue in February.But there is no Google service in Turkey , so I sent my N5 to LG Turkey Service within 2 years warranty.(Device was not rooted)also wanted to change battery and back cover.They changed battery , cover and power button for free (0$) and they did not change the motherboard.Button is working well now.I don't understand why they want to change motherboard.

hayzooos said:
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
Click to expand...
Click to collapse
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?

Scientist07 said:
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Click to expand...
Click to collapse
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.

hayzooos said:
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
Click to expand...
Click to collapse
Well I don't think my battery is the problem but the power button instead. It started just last week. Found a fix that requires opening the phone and I was trying to avoid that. Seems like I would have to open the phone after all. Thx for the answer though.

[Q] Nexus 6 - Device constantly crashing/Powering Off

Had my Nexus 6 for 4 months now - originally had it on stock for a couple of months, it would constantly power off, usually when battery was less than 20% or when trying to access the stock camera or random apps.
So to try and resolve the issue I rooted the device and have now tried practically every ROM available and still have the same problem
Currently running SaberMod 5.1 with Vindicator kernel and the problem still happens.
Tried PA, CM12, PAC, Vanir, Chroma, Euphoria, LiquidSmooth, Terminus....you name it I've tried it.
Will probably be returning it to supplier but before I do would like to know if anyone has had similar issues - is this because of a bad batch of Nexus 6 phones? I guess it's hardware/battery related - but wondered if any software fixes were available?

I have started to face the same problem, mine shuts off usually below 10% but it's only a month old, so disappointed with nexus 6,not only was it effing expensive, it's not the premium device that Google boasted about with so many bugs, which include the speaker crackles and random shutdowns

Totally agree, why pay for a premium device to be plagued with problems?
I was going to try and find if there was a fix but might just return the device.
Really disappointed I expected a lot better for such a high end device.

FWIW, I've had the 6 since November 26th and don't have any issues. I'm sorry you've had issues but that doesn't mean the whole lot is bad. RMA and get a new one. There are issues with every device after it's launched, go to any forum and you'll see what I mean. You can't label the whole line defective just because of a few isolated problems.

I wasn't suggested all Nexus 6 devices were faulty, I was querying whether or not there is a faulty batch, as this is definitely an issue and seems others are havin g it too.
Seems as if the battery dies at certain times and when using apps such as the camera.
Will definitely be returning it now

thx1971 said:
I wasn't suggested all Nexus 6 devices were faulty, I was querying whether or not there is a faulty batch, as this is definitely an issue and seems others are havin g it too.
Seems as if the battery dies at certain times and when using apps such as the camera.
Will definitely be returning it now
Click to expand...
Click to collapse
I had the same problem as well (especially when I used the camera), and I believe that there was a batch of phones made in December and early January that had a bad batch of batteries. I am only speculating this because when I called into Motorola support, they asked me when I bought my phone (I bought it at the end of December and received it the first week of January), and then they asked me if I had a bulging back issue as well. If you search around this forum and other places on the internet, quite a few people who bought the N6 in December had issues relating to power or the physical battery in one way or another.
Motorola and Google acknowledge that there is an issue with the batteries in some of the Nexus 6 phones, and when I sent my device back to Motorola, they sent me a replacement device without issue once they looked the phone over.

Diocat said:
I had the same problem as well (especially when I used the camera), and I believe that there was a batch of phones made in December and early January that had a bad batch of batteries. I am only speculating this because when I called into Motorola support, they asked me when I bought my phone (I bought it at the end of December and received it the first week of January), and then they asked me if I had a bulging back issue as well. If you search around this forum and other places on the internet, quite a few people who bought the N6 in December had issues relating to power or the physical battery in one way or another.
Motorola and Google acknowledge that there is an issue with the batteries in some of the Nexus 6 phones, and when I sent my device back to Motorola, they sent me a replacement device without issue once they looked the phone over.
Click to expand...
Click to collapse
Thanks for getting back to me with this - I guessed there was an issue but didn't want to return the phone unless I was totally sure, so thank you again for clarifying this.
I am not happy to be returning it but looks like this is my only option.

I have the very same problem with my N6 bought in December 2014. Have tried factory reset multiple times without luck. I just gave it for service. The guy there said they would try reflashing the firmware and if that doesn't work I'll be given a replacement. I'm from India btw.

I'm having a similar problem.. I could have 100% charge, take a picture and the phone will shut off and tell me it's dead when trying to turn it back on. After waiting about 2 minutes, it will attempt to boot. It goes through the whole "Optimizing apps 1/xxx" thing, then goes to "Finishing boot" and shuts off again, and repeat. The phone will not fully boot until it's plugged in. Also the phone is acting sluggish. This started on Euphoria ROM, but I since have flashed stock 5.0.1 and locked the bootloader, then accepted the OTA to 5.1. The issue still persists with stock, and factory resetting a few times after the fact.
I also noticed the back cover is lifting away from the frame of the phone, so the battery is probably swelling.
On a bright note, I've contacted Motorola and described this issue, plus a couple of more I'm experiencing (burn-in, odd sounds when the phone vibrates) and I'm now waiting on my replacement phone with no questions asked.
Here's a screenshot of the battery issue (36 minutes of Screen-on time)

drkboze said:
I'm having a similar problem.. I could have 100% charge, take a picture and the phone will shut off and tell me it's dead when trying to turn it back on. After waiting about 2 minutes, it will attempt to boot. It goes through the whole "Optimizing apps 1/xxx" thing, then goes to "Finishing boot" and shuts off again, and repeat. The phone will not fully boot until it's plugged in. Also the phone is acting sluggish. This started on Euphoria ROM, but I since have flashed stock 5.0.1 and locked the bootloader, then accepted the OTA to 5.1. The issue still persists with stock, and factory resetting a few times after the fact.
I also noticed the back cover is lifting away from the frame of the phone, so the battery is probably swelling.
On a bright note, I've contacted Motorola and described this issue, plus a couple of more I'm experiencing (burn-in, odd sounds when the phone vibrates) and I'm now waiting on my replacement phone with no questions asked.
Here's a screenshot of the battery issue (36 minutes of Screen-on time)
Click to expand...
Click to collapse
Almost exactly what happened to mine: http://forum.xda-developers.com/nexus-6/help/refused-repair-moto-uk-device-rooted-t3077271/page2
TL;DR:
Dear xxx,
Thank you for contacting Motorola.
I have now heard back regarding your Nexus 6 unit. After carrying out the initial repair the engineers at our repair centre then discovered a more serious fault with the battery on the phone as it started to swell during their testing.
Click to expand...
Click to collapse
So if your phone is randomly shutting down when their is plenty of battery, and/or does the optimising 0/xxx apps at start up - get ready to RMA because you don't want a swelling battery and a possible explosion/fire...

I've submitted the device to their service centre and awaiting replacement.
Sent from my iPhone using Tapatalk

My device has been returned and will be replaced, no questions asked, as it is a recognised faulty phone.
So to re-iterate, all I was wanting to clarify was if there was a bad batch of Nexus 6 phones and whether or not mine could be one of them - and it looks like that seems to be the case.
I wasn't in any way saying the whole line of phones are bad but it's good to clarify that there is a bad batch out there and the suppliers are willing to replace them

Same exact symptoms
100% charged phone. Start doing something...anything...and it just blanks off. No warning. On startup, it does the app optimization, all the wifi passwords are reset, and unless it is plugged in, it will probably restart before optimization completes.
I had the google nexus case with stand, and didn't notice anything, but after removing the case, the base is noticeably bulging in the center but not at the top and bottom.
For $800, my even with a repaired phone which I hope rectifies the issue, my expectations are higher for a flagship google phone that I paid full price for. This is indeed either a design or manufacturing defect of the piece part or he assembly if it has to do with the charging process...IMO

rocket808 said:
100% charged phone. Start doing something...anything...and it just blanks off. No warning. On startup, it does the app optimization, all the wifi passwords are reset, and unless it is plugged in, it will probably restart before optimization completes.
I had the google nexus case with stand, and didn't notice anything, but after removing the case, the base is noticeably bulging in the center but not at the top and bottom.
For $800, my even with a repaired phone which I hope rectifies the issue, my expectations are higher for a flagship google phone that I paid full price for. This is indeed either a design or manufacturing defect of the piece part or he assembly if it has to do with the charging process...IMO
Click to expand...
Click to collapse
Yes on all points there. The random turn off when doing anything, app optimisation (very long) wifi passwords gone (very annoying) and restart again while optimising. And the resultant swelling battery..
It seems very few of us have experienced this, thankfully, but very worrying, I certainly wouldn't get another moto device after this.

Sounds like the very common battery calibration problem, which can be reset by following a set of instructions in the bootloader. Look around for them.

Bumping this as I think I've found the root cause of this problem. Are you guys using Google Fit? The replacement that I got was working fine till two days ago when I initialized/started using Google Fit. Device turned off twice. Then I disabled the app and the shutdown hasn't happened till now. If you guys are using Google Fit, try disabling the app and monitor it for a couple of days.

Well I managed to get a replacement phone from GiffGaff and guess what - same issue again!
Battery overheats, crashes on Camera App, resets WiFi, random app crashes
Have tried several ROMS including Android M to see if there is an improvement but unfortunately not - will try disabling Google Fit now and see if that helps but so far I'm really disappointed.
This device is supposed to be top of the range flagship Google model but for me it is a resounding fail.

I have got the same problem , but i cracked the top of my screen when i had the phone after a month , when i called Motorola they said they could take to repair but would cost £120 to fix screen as they cant send back with screen damage. Really frustrating as i know the screen isn't the fault. Anyone got any ideas ?

I know this is an old thread but I've had my nexus for quite a while and it just started doing this when I flashed a 7.1.2 rom. Went back to complete stock and still have the issue. I noticed on the 7.1.2 roms that the battery wouldn't read correctly on the indicator and now back on stock it reads correctly but still crashes. I think the battery may be dying or be damaged after almost 2 years.

goinovr said:
I know this is an old thread but I've had my nexus for quite a while and it just started doing this when I flashed a 7.1.2 rom. Went back to complete stock and still have the issue. I noticed on the 7.1.2 roms that the battery wouldn't read correctly on the indicator and now back on stock it reads correctly but still crashes. I think the battery may be dying or be damaged after almost 2 years.
Click to expand...
Click to collapse
Boot into fastboot, find bootloader logs and hold power for ~10seconds (till it resets by itself), best done on full battery, may help, if not you can try to calibrate the battery (requires root tho). If all this fails only thing left is to change the battery. Takes about 20mins and costs like 20-25usd (easy to do by yourself

Constant Crashing and Screen Freezing Issues

Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.

From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.

centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
Click to expand...
Click to collapse
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!

namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
Click to expand...
Click to collapse
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.

centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
Click to expand...
Click to collapse
Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.

Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.

Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...

We called verizon and they are over nighting a new phone. Thank you for the reply tho

This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.

Dead screen ?

My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!

Have you hooked it up to a computer and tried to see if it's recognised by ADB?

moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this

That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1

Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.

Google is supposedly a global company...
Let us know how it goes, and good luck.

Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.